601 to 625 of 954 ITIL Jobs in the UK

a multi-national organisation You will demonstrate delivery of effective operational services spanning network functions (including WAN and WiFi and expected to expand to include LAN) Knowledge of key ITIL disciplines aligned with the growing maturity of the Shared Services function (including Incident, Problem, Change, Risk, Supplier Management) Technical and operational coordination experience of 3rd parties associated with the delivery More ❯

Desirable Skills: Skilled stakeholder management, including the ability to challenge senior stakeholders professionally . Leadership and mentoring experience. Ability to work independently and handle multiple tasks without compromising quality. ITIL-based support environment experience. Knowledge of business-critical real-time systems. Exceptional attention to detail with quick analytical decision-making. If youre ready to take on a key security role More ❯

Desirable Skills: Skilled stakeholder management, including the ability to challenge senior stakeholders professionally . Leadership and mentoring experience. Ability to work independently and handle multiple tasks without compromising quality. ITIL-based support environment experience. Knowledge of business-critical real-time systems. Exceptional attention to detail with quick analytical decision-making. If youre ready to take on a key security role More ❯

incident and problem management processes during testing phases. Required Skills & Experience: Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). Strong understanding of ITIL processes and operational readiness. Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. Excellent analytical and problem-solving More ❯

maintain continuous service improvement plans. Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of ITIL processes Experience working with Microsoft technologies Benefits include: Pension Scheme Hybrid working Company Bonus Travel Benefits More ❯

share performance insights. Actively lead and manage stakeholders during more significant disruptive events. Operational Excellence & Compliance: Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices. Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication. Strengthen CBS/ITOL awareness, obligations, response, and reporting requirements, influencing More ❯

and will play a key role in the transformation programme. You will work closely with the infrastructure team and some 3rd parties to drive proactive monitoring, incident prevention and ITIL aligned Change Management. The team maintain operation availability and ensure database governance. You will be responsible for BAU tasks such as patching, updates, back-ups and performance monitoring tuning but More ❯

you're someone who creates clarity and momentum. You lead with transparency, fairness and empathy, and people trust you because of it. Bonus points if you've worked with ITIL or other service management practices, but it's your practical experience and leadership that matter most. Job Offer Starting salary of £55,000 - £60,000 per annum. Hybrid working model More ❯

findings Business analysis or requirements management Strong understanding of IT and its business applications Experience managing IT budgets or participating in commercial negotiations Qualifications for the Service Delivery Manager: ITIL Foundation or Practitioner is desirable Security Clearance The successful candidate must be able to achieve and maintain Standard (BPSS)/Security Check (SC) security clearance for this role. Many of More ❯

a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational teams. Experience contributing to More ❯

a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational teams. Experience contributing to More ❯

a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational teams. Experience contributing to More ❯

a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational teams. Experience contributing to More ❯

work under pressure. Excellent verbal and written communication skills. Collaborative team player with a willingness to share knowledge. Keen to contribute to process improvements and service quality. Familiarity with ITIL processes and Cyber Essentials frameworks is an advantage. Apply now or call Lynsey at Key Recruitment for more information More ❯

Ability to work under pressure and adapt to changing situations. Proficiency in Salesforce, AutoCAD, Visio, or other drawing-based software. CDCDP, ATD, CCNA or similar certifications are highly appreciated ITIL Expert or PM certification (desirable but not required). A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and More ❯

effectively in a fast-paced environment. Experience driving customer satisfaction and retention through proactive engagement. Understanding of key concepts in cybersecurity, threat detection, and managed security services. Familiarity with ITIL service management principles. Experience presenting to senior stakeholders and technical teams. Exposure to security technologies such as EDR, SIEM and network monitoring. Ability to interpret data to inform account strategy More ❯

and instant messaging Resolve basic technical issues, including password resets, account unlocks, and software queries Escalate complex technical issues to second-line support teams when appropriate Work within agreed ITIL/Service Desk management processes, including Incident and Service Request management Maintain accurate records of all customer interactions and technical issues Follow up with customers to ensure satisfaction and issue More ❯

in large organisational transitions. Familiarity with SAFe (preferred) or TOGAF frameworks. Desirable Skills & Experience BCS Practitioner Certification in Enterprise and Solution Architecture. SAFe 6.0 certification (other versions considered). ITIL V3/V4 certification. Experience in DevOps practices, sprint planning, and backlog management. Experience in utilities or telecoms sectors. Key Relationships Operations and delivery teams IT transition leadership Enterprise Architecture More ❯

in large organisational transitions. Familiarity with SAFe (preferred) or TOGAF frameworks. Desirable Skills & Experience BCS Practitioner Certification in Enterprise and Solution Architecture. SAFe 6.0 certification (other versions considered). ITIL V3/V4 certification. Experience in DevOps practices, sprint planning, and backlog management. Experience in utilities or telecoms sectors. Key Relationships Operations and delivery teams IT transition leadership Enterprise Architecture More ❯

in large organisational transitions. Familiarity with SAFe (preferred) or TOGAF frameworks. Desirable Skills & Experience BCS Practitioner Certification in Enterprise and Solution Architecture. SAFe 6.0 certification (other versions considered). ITIL V3/V4 certification. Experience in DevOps practices, sprint planning, and backlog management. Experience in utilities or telecoms sectors. Key Relationships Operations and delivery teams IT transition leadership Enterprise Architecture More ❯

in large organisational transitions. Familiarity with SAFe (preferred) or TOGAF frameworks. Desirable Skills & Experience BCS Practitioner Certification in Enterprise and Solution Architecture. SAFe 6.0 certification (other versions considered). ITIL V3/V4 certification. Experience in DevOps practices, sprint planning, and backlog management. Experience in utilities or telecoms sectors. Key Relationships Operations and delivery teams IT transition leadership Enterprise Architecture More ❯

to the organisation. 9. Lead technical delivery, supporting the programme and project managers delivering specialist tasks to time and cost. 10. Work with the problem management function under the ITIL framework to investigate potential issues through to a timely resolution. MUFG operate a hybrid working policy with 3 days per week in the office. We are open to considering flexible More ❯

supporting systems such as Oneserve/DRS (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation) Experience is supporting Mobile Apps (Installation and Configuration) Experience mapping and updating business processes. Why Riverside? One Housing is part of Riverside, we’re a housing association with a More ❯

Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able More ❯

Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able More ❯