service design and delivery. Key Skills & Experience: Proven experience as a Service Delivery Architect or in a similar senior service delivery role. Strong understanding of IT service management frameworks (ITIL, COBIT, etc.) In-depth knowledge of cloud-based technologies and infrastructure. Candidates will be required to go through background checks before commencing contract. Must be eligible to live and work More ❯
service design and delivery. Key Skills & Experience: Proven experience as a Service Delivery Architect or in a similar senior service delivery role. Strong understanding of IT service management frameworks (ITIL, COBIT, etc.) In-depth knowledge of cloud-based technologies and infrastructure. Candidates will be required to go through background checks before commencing contract. Must be eligible to live and work More ❯
channels for maximum productivity Candidate skills/Experience Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. Project management certifications including PMP, ITIL, Prince2, MSP, etc. Experience in technical wireless deployment management, preferably in Private 5G or complex cellular enterprise deployments. Experience in project planning and providing leadership. Exceptional communication and interpersonal skills. More ❯
Bank, Hampshire, United Kingdom Hybrid / WFH Options
Uniting People
high client satisfaction. Required Certifications: Oracle Financials Cloud: General Ledger 2023 Certified Implementation Professional (or latest version) Oracle E-Business Suite R12 Financials Certified Expert (preferred for legacy systems) ITIL Foundation Certification (preferred) Security Clearance: Must hold valid UK government security clearance or be eligible to obtain it. Bonus Skills: Experience with other Oracle SaaS modules. Background in accounting or More ❯
EC2R, Bassishaw, Greater London, Bank, United Kingdom Hybrid / WFH Options
Uniting People
high client satisfaction. Required Certifications: Oracle Financials Cloud: General Ledger 2023 Certified Implementation Professional (or latest version) Oracle E-Business Suite R12 Financials Certified Expert (preferred for legacy systems) ITIL Foundation Certification (preferred) Security Clearance: Must hold valid UK government security clearance or be eligible to obtain it. Bonus Skills: Experience with other Oracle SaaS modules. Background in accounting or More ❯
Solihull, West Midlands, England, United Kingdom Hybrid / WFH Options
Euro London
exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented More ❯
/software issues. Deliver support for Windows 11, Microsoft Office/Office 365, Active Directory, SCCM patching, and account administration. Log, categorise, prioritise, and resolve incidents in line with ITIL best practices and Service Level Agreements. Collaborate with colleagues, third parties, and other teams to resolve issues efficiently. Participate in Change Management, Problem Management, and project work as required. Maintain … Microsoft Power Apps. Contribute to continuous improvement of IT processes and service delivery. Requirements: 5+ years' Service Desk or IT support experience in a busy environment. Strong knowledge of ITIL processes and practical application. Proven expertise in Windows 11 support, Office 365, SCCM, and PC hardware/software troubleshooting. Experience with Active Directory, remote support tools, and maintaining technical documentation. More ❯
made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in informationtechnology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge … investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. More ❯
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Gold Group
made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in informationtechnology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge … investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Gold Group
made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in informationtechnology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge … investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. More ❯
Extensive experience in a similar technical position Proven Leadership experience Extensive experience in Microsoft frameworks Networking infrastructure experience Advanced IT Qualifications including CompTIA, CASP+ Networking qualifications JIRA Service Management ITIL Practitioner Benefits: Competitive salary up to £32,500 Career progression opportunities Generous pension scheme Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
StepChange Debt Charity
for detail. Ideally but not mandatory - Load Balancing, IP Telephony and contact centre services and containerisation AWS (Strong Experience): Experience/understanding of FCA rules and regulations along with ITIL experience is preferential but not essential. You will have a proven track record in cloud infrastructure with a sound understanding of security (anti-virus, firewalls, access control, etc.) Your Benefits More ❯
Knowledge of at least 1 programming language (ideally Python) Knowledge of CI/CD specifically relating to Cloud Hosted environments Experience working in a regulated financial services/banking ITIL If this is of interest and you have the required skills, please submit your CV over for immediate consideration. McGregor Boyall is an equal opportunity employer and do not discriminate More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Rocket Science Group
desk operations. Experience managing collaboration platforms (Google Workspace, Slack, Zoom, Atlassian). A security-first mindset, with experience in compliance frameworks such as ISO27001 and SOC2. Experience with InformationTechnologyInfrastructureLibrary frameworks. Ability to understand and adjust the needs of our teams' evolving requirements. A willingness to embrace new challenges and the flexibility to adapt as needs evolve. You More ❯
protection • Service provider networks (e.g DWDN, SDH, OTN) • ICT vendor technologies, solutions, and products (e.g Cisco, Juniper, Palo Alto, F5, Nokia). • Industry architecture methodologies & languages (e.g TOGAF, ArchiMate, ITIL, BPMN). • Experience in using enterprise architecture toolsets (iServer, IBM Doors). • Responding to complex, multi-vendor public sector propositions and bid proposals based on customer requirements (RFI, PQQ, ITN More ❯
enterprise architecture frameworks. Proven ability to lead governance and influence technical direction across programmes. Excellent stakeholder engagement and communication skills. Experience coaching architects and technical teams. Relevant certifications (TOGAF, ITIL, Microsoft, VMware, Citrix) would be highly beneficial. What’s in It for You Influence the technical direction of high-impact, multi-million-pound digital programmes. A platform to drive the More ❯
enterprise architecture frameworks. Proven ability to lead governance and influence technical direction across programmes. Excellent stakeholder engagement and communication skills. Experience coaching architects and technical teams. Relevant certifications (TOGAF, ITIL, Microsoft, VMware, Citrix) would be highly beneficial. What’s in It for You Influence the technical direction of high-impact, multi-million-pound digital programmes. A platform to drive the More ❯
enterprise architecture frameworks. Proven ability to lead governance and influence technical direction across programmes. Excellent stakeholder engagement and communication skills. Experience coaching architects and technical teams. Relevant certifications (TOGAF, ITIL, Microsoft, VMware, Citrix) would be highly beneficial. What’s in It for You Influence the technical direction of high-impact, multi-million-pound digital programmes. A platform to drive the More ❯
risk, technology audit, within a financial institution, licensed money transmitter, or payments related e-commerce function. - A good understanding of IT risk and control frameworks: COBIT, NIST, ISO 27001, ITIL or equivalent. - Understanding of SDLC. PREFERRED QUALIFICATIONS - Certified Information Systems Auditor (CISA) or equivalent IT auditing and risk certification. - Certified Information Security Manager (CISM), Certified in Risk and Information Systems More ❯
that clearly define how Intercity add value Present solutions and summary of proposals to clients. Education and Qualifications A good standard of education. Educated to a degree level desirable. ITIL Foundation desirable Experience and Knowledge: At least five years experience of winning new business within the Managed Service industry. Possess demonstrable experience of managing a complete sales cycle from opportunity More ❯
Crow, Hampshire, United Kingdom Hybrid / WFH Options
Trusted Technology Partnership
Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent More ❯
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Partnership
Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent More ❯
Educated to Master's degree level or equivalent, Degree or Equivalent in IT, ITSM Evidence of management development through Continuous Professional Development and/or formal management course Desirable ITIL 3/4 practitioner or higher Specialist training in areas such as: Cyber Security, Risk Management, PRINCE2, MSP Professinoal Registration Desirable Relevant professional body registration Knowledge, Training & Experience Essential Significant More ❯
documenting and validating requirements and business processes Proven experience with business and operating models, for example GIS operating model Familiarity with industry frameworks and best practice processes, for example ITIL Strong stakeholder engagement and facilitation skills, including workshops and process mapping Thorough understanding of data management principles - data governance, data quality management and data security practices Ability to translate business More ❯
makers across technical and non-technical domains at all levels You can see the strategic big picture but have an entrepreneurial mindset and approach to ensure delivery Experience applying ITIL, ISO 27001 or similar frameworks to ensure service quality and compliance. Relevant postgraduate qualifications, certifications in project/programme management, enterprise architecture, or AI/automation frameworks will be advantageous. More ❯