801 to 825 of 883 ITIL Jobs in the UK

ensuring high-quality service delivery, operational stability, and continuous improvement across business-critical services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.Key ResponsibilitiesService Operations ManagementManage … performance.Ensure services are delivered in line with agreed SLAs, KPIs, and contractual commitments.Oversee incident, problem, change, and request management processes in alignment with ITIL best practices.Act as the escalation point for major service issues and coordinate timely resolution across the service operational window.Client & Stakeholder ManagementServe as the primary point ...

integration programmes. Experience required: To be successful in this role, you'll have: Proven experience in Change, Release, and Problem Management. Strong knowledge of ITIL-based service management practices. Hands-on experience with ServiceNow Change, Release, and Problem Management modules. Experience chairing CAB meetings and managing governance processes. Experience working … cloud, applications, and end-user technologies. Strong stakeholder management, communication, and problem-solving skills. Experience supporting large-scale technology change or transformation initiatives. Desirable ITIL certification or Change Management qualification. Experience within a large, multi-site or international organisation. Knowledge of cyber security, risk, and compliance frameworks. Experience with ServiceNow ...

performance data. Maintain customer‐specific CSIPs. Plan and implement CSI initiatives focused on CSAT, quality, cost efficiency and risk reduction. Risk & Issue Management Apply ITIL best practice to mitigate risks and manage incidents. Act as an escalation point for customers and internal teams. Lead Major Incident Management … primary service contact for your accounts. Oversee third‐party performance against SLAs and contractual commitments. Experience & Skills Background in an IT service environment with ITIL lifecycle exposure. Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident ...

high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services. Key Responsibilities Service Delivery Leadership Lead, develop and motivate … Operations) team. Ensure the delivery of high-quality IT support aligned with organisational priorities. Design and continuously improve service support processes in line with ITIL best practice. Define and adopt service design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership ...

services or managed services environments Strong stakeholder management experience in complex, multi-party programmes Experience working with public sector Knowledge of service delivery frameworks (ITIL or similar) Desirable Experience with Oracle E-Business Suite/ESR systems Understanding of HR, Payroll, and workforce systems Experience in large-scale transformation … problem-solving skills Responsible for Coaching and mentoring team members with experience of managing 5+ team members Experience with Lean/Agile development methodologies & ITIL Methodologies. Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: High analytical skills ...

looking for Strong experience in process design and improvement, ideally within a cyber security or ICT environment Familiarity with process frameworks such as ITIL, COBIT, or ISO 27001 Understanding of cyber security principles and regulatory requirements (e.g., CAF, NISR, ONR SyAPs) Experience with process mapping tools and techniques (e.g., BPMN … Visio) Strong analytical, documentation, and stakeholder engagement skills Degree or equivalent in cyber security, business process management, or a related field Relevant certifications (e.g., ITIL, Lean Six Sigma, ISO 27001 Implementer) Desirable: Experience in the nuclear or CNI sector familiarity with CAF maturity assessments and process audit readiness experience with ...

looking for Strong experience in process design and improvement, ideally within a cyber security or ICT environment Familiarity with process frameworks such as ITIL, COBIT, or ISO 27001 Understanding of cyber security principles and regulatory requirements (e.g., CAF, NISR, ONR SyAPs) Experience with process mapping tools and techniques (e.g., BPMN … Visio) Strong analytical, documentation, and stakeholder engagement skills Degree or equivalent in cyber security, business process management, or a related field Relevant certifications (e.g., ITIL, Lean Six Sigma, ISO 27001 Implementer) Desirable: Experience in the nuclear or CNI sector; familiarity with CAF maturity assessments and process audit readiness; experience with ...

them effectively. • Strong collaboration skills with the ability to build strong relationships with internal and external stakeholders such as vendors and suppliers. • Knowledge on ITIL policies and procedures with the ability to manage these. • Experience managing a IT budget, ensuring value for money. • Strong communication skills with the ability … Knowledge of ITSM tools for incident, problem and change management. • Experience acting as the escalation point for major service failures and incidents. • Qualification in ITIL v4 foundation. Benefits and Wellbeing: Joining our team means you'll be part of our fight for a greener, healthier planet for people and wildlife. ...

updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with … knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service ...

grades 4+ (A-C) in any subject Desirable *A Level/IT related NVQ Level 2 or similar accredited vocational work-related IT qualification *ITIL Foundation Certificate *Technical IT Qualification Experience Essential *Basic IT knowledge and awareness, with an enthusiasm to develop technical skills through structured training and practical experience. … Team or equivalent First Level/Application/Customer support function *Experience of working within defined Service Level Agreements & Service Level Targets *Understanding of ITIL processes and Service Management best practice framework Additional Criteria Essential *Flexibility to work Shifts as per Support Cover Rota *Due to UK apprenticeship funding regulations ...

outside of normal business hours. Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS, provide expertise in ITIL processes to manage customer service delivery and support and apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective … 5+ years of service account management, customer success management, project management, consulting, or related role experience. Experience in at least one vertical market preferred. ITIL qualified will be preferred although it is not essential. Excellent communication skills, ability to work well under pressure and establish and maintain strong customer relationships. ...

outside of normal business hours. Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS, provide expertise in ITIL processes to manage customer service delivery and support and apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective … 5+ years of service account management, customer success management, project management, consulting, or related role experience. Experience in at least one vertical market preferred. ITIL qualified will be preferred although it is not essential. Excellent communication skills, ability to work well under pressure and establish and maintain strong customer relationships. ...

assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would be beneficial: Cloud security experience (AWS, Azure) ITIL Foundation or equivalent service management qualification CISSP, CISM or equivalent certifications are highly desirable. You'll need to hold or be eligible to obtain … Interested? Please apply below. SOC Manager, Cyber Security Operations Manager, Security Operations Centre, SOC, incident management, threat intelligence, security monitoring, MSSP, SIEM, CISSP, CISM, ITIL, AWS, Azure, Remote, Contract, Inside IR35 ...

assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would be beneficial: Cloud security experience (AWS, Azure) ITIL Foundation or equivalent service management qualification CISSP, CISM or equivalent certifications are highly desirable. You'll need to hold or be eligible to obtain … Interested? Please apply below. SOC Manager, Cyber Security Operations Manager, Security Operations Centre, SOC, incident management, threat intelligence, security monitoring, MSSP, SIEM, CISSP, CISM, ITIL, AWS, Azure, Remote, Contract, Inside IR35 ...

Job summary Transforming Patient Care Through Digital Innovation At Betsi Cadwaladr University Health Board (BCUHB), our vision is to "Transform patient care, safety and outcomes through digital technology and innovation, enhancing the way we work ...

recruit and lead a new IT Secure Operations Service Delivery team Own and manage Incident, Request, Change, Problem and Escalation processes Design and embed ITIL aligned service management processes Drive continual service improvement through KPI reporting and trend analysis Manage the Secure Operations run budget Chair Change Advisory Boards when … tech manufacturing environments preferred Strong, well-rounded IT operations knowledge Demonstrable experience building and leading teams Excellent stakeholder management and communication skills ITIL v4 Foundation certification Experience working in security controlled environments Knowledge of Microsoft enterprise environments Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks Strong vendor ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills calm, positive, professional and a great listener Good organisation and time management skills ...

Site Reliability Engineer - SRE/Infrastructure/Python/Powershell/AWS/Observability/ITIL - PERM - Financial Services Job Purpose: The role is primarily responsible for developing SRE methodologies and ensuring they are applied to the Cloud hosted environment. In addition, the role will act as a central point ...

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September March 2027 Working Hours 37 hours per week, Monday to Friday, 09 00 Pay Rate £33.26 ...

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September 2026 – 31 March 2027 Working Hours 37 hours per week, Monday to Friday, 09:00 – 17 ...

Excellent organisational and prioritisation skills. Strong communication and stakeholder management abilities. Experience using ITSM or ticketing systems. Good working knowledge of Microsoft Office. Desirable ITIL certification or working knowledge of ITIL principles. Experience within Computacenter or a similar managed services organisation. Understanding of customer operational processes and service delivery frameworks. ...

hardware components Good Experience in Data Backup Techniques Familiarity with virtual, MDM and VPN environments Familiarity with Microsoft SCCM would be advantageous Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW Professional Attributes: Exceptional customer facing skills Able ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital technology solutions … embed a clear vision for excellent customer support. Design, implement and continuously improve a Tier 1, Tier 2 and Tier 3 support model. Apply ITIL service-management principles across incident, problem, change and continuous improvement activity. Optimise Zendesk, including ticket routing, workflows, reporting, automation and knowledge management. Establish meaningful KPIs ...