26 to 50 of 782 ITSM Jobs in the UK

ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong communication and stakeholder management skills Analytical mindset for risk assessment and problem-solving Desirable Experience Understanding of the UK electricity market and Ofgem More ❯

leading an IT service desk or technical support team Strong problem solving and technical expertise in IT systems, networks and troubleshooting including knowledge of ITSM (e.g. Incident, Problem, Change) Experience in Microsoft 365, Windows, AD/Azure AD, and endpoint tools A calm, customer-first approach with excellent communication, interpersonal More ❯

leading an IT service desk or technical support team Strong problem solving and technical expertise in IT systems, networks and troubleshooting including knowledge of ITSM (e.g. Incident, Problem, Change) Experience in Microsoft 365, Windows, AD/Azure AD, and endpoint tools A calm, customer-first approach with excellent communication, interpersonal More ❯

technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or ITIL Intermediate certification More ❯

the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic More ❯

Windows platforms, Active and Azure Active Directory Expertise in M365, Teams, SharePoint, OneDrive, and Intune Endpoint Manager Hands-on experience with Windows Autopilot and ITSM tools (e.g., ServiceNow, Zendesk) and automation Contract Details: Rate: £250 PD – Inside IR35 Duration: 6 months Location: London/Hybrid More ❯

Windows platforms, Active and Azure Active Directory Expertise in M365, Teams, SharePoint, OneDrive, and Intune Endpoint Manager Hands-on experience with Windows Autopilot and ITSM tools (e.g., ServiceNow, Zendesk) and automation Contract Details: Rate: £250 PD – Inside IR35 Duration: 6 months Location: London/Hybrid More ❯

up Proven ability to balance agility with change management controls, ensuring stability and stakeholder visibility in a fast-moving environment. Desirable Skills: Exposure to ITSM tools such as ServiceNow, Jira Service Management or SolarWinds. Experience with SaaS risk assessments or vendor onboarding. Knowledge of scripting (e.g., PowerShell, Python) for integration More ❯

Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow. Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps More ❯

outsourced environments. Ideally, you will also have: Previous experience with large scale programme migration . Test management experience in ERP environments. Relevant Agile, IT service management and/or project management certifications. Experience in a people or line management role. More ❯

outsourced environments. Ideally, you will also have: Previous experience with large scale programme migration . Test management experience in ERP environments. Relevant Agile, IT service management and/or project management certifications. Experience in a people or line management role. #J-18808-Ljbffr More ❯

outsourced environments. Ideally, you will also have: Previous experience with large scale programme migration . Test management experience in ERP environments. Relevant Agile, IT service management and/or project management certifications. Experience in a people or line management role. More ❯

with Microsoft Office 365, macOS, and Meraki networking solutions. Hands-on experience with Active Directory, Microsoft Exchange, D365, Intune and Jamf. Familiarity with IT service management tools such as ServiceNow, Jira, Confluence. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Ability to More ❯

and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune More ❯

Strong problem-solving, communication, customer handling, and interpersonal skills Skills Hands-on experience managing customer issues through a ticketing solution (e.g., Freshservice or similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA experience O365/Exchange administration tasks Active Directory/Azure Active Directory administration Microsoft More ❯

Strong problem-solving, communication, customer handling, and interpersonal skills Skills Hands-on experience managing customer issues through a ticketing solution (e.g., Freshservice or similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA experience O365/Exchange administration tasks Active Directory/Azure Active Directory administration Microsoft More ❯

with Windows Server, IIS, and Active Directory Solid understanding of T-SQL or PL/SQL Familiarity with scripting (.NET, PowerShell) Proficient in using ITSM tools (e.g., ServiceNow, SCSM) Excellent communication and analytical problem-solving skills Top 5 Optional Skills Azure (AD, IaaS, PaaS) Microsoft Dynamics (2012AX or D365) Office365 More ❯

identifying, qualifying, and securing business with mid-market and enterprise clients. Collaborating closely with our technical experts, you will ensure our IT Service Management (ITSM) and IT Asset Management (ITAM) offerings meet customer needs effectively. Job Description What you'll do: Develop and implement strategic sales plans to meet and … UK and Ireland. Identify and engage new business opportunities by reaching out to potential clients. Understand their specific business needs and demonstrate how our ITSM and ITAM solutions can deliver value. Build and sustain strong, long-lasting relationships with customers, serving as a trusted advisor to key accounts. Collaborate with … at industry events, conferences, and networking opportunities to promote our solutions. What you'll bring: 2+ years of experience in software sales, preferably in ITSM or ITAM domains. Strong understanding of IT Service Management (ITSM) and IT Asset Management (ITAM) concepts. Excellent communication and presentation skills. Ability to negotiate effectively More ❯

variety of IT issues, such as hardware malfunctions, software errors, and network connectivity problems. Log and track support requests using the IT service management (ITSM) system, ensuring accurate documentation of all interactions and resolutions. Monitor IT systems and services, ensuring any issues are promptly identified and dealt with, minimising downtime … devices (iOS, Android). Basic networking knowledge to assist with issue troubleshooting (TCP/IP, DNS, DHCP, VPN). Experience with IT service management (ITSM) tools and ticketing systems. Excellent communication skills, with the ability to clearly explain technical issues to non-technical users. Strong problem-solving and troubleshooting abilities More ❯

fostering collaboration and ensuring team and client satisfaction. This role reports into the Chief Operations Officer. Domain Knowledge Strong understanding of IT Service Management (ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. Strong knowledge of software development lifecycle, ensuring alignment between delivery processes … awareness of service performance. Strong customer service skills and a proactive and adaptable approach to service delivery. Knowledge and experience of IT Service Management (ITSM) frameworks such as ITIL. Knowledge and experience of Service Desk solutions, preferably JIRA. Knowledge and experience of Azure stack is preferable. Qualifications and Accreditation ITIL More ❯

ServiceNow - Outstanding analytical and problem-solving capabilities - Excellent stakeholder management and communication skills Technical Environment: - Microsoft Active Directory - Azure AD/Entra ID - ServiceNow ITSM - Identity Governance platforms - Access Management tools Position Details: Role: I&AM Analyst Type: Permanent Location: London/Southampton Industry: Financial Services/Wealth Management This More ❯

efficiently. Desirable: * Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions. * Knowledge of PowerShell scripting and automation tools. * Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask). * Awareness of compliance standards (e.g., GDPR, ISO 27001). * Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+ More ❯

grasp complex technical information quickly, assimilate and explain to non-technical audiences. An understanding of Service integration and management (SIAM) methodologies. An awareness of ITSM Tooling technologies and how they can be used and configure to best serve our customers. Experience in Cloud based Service Architecture Experience working in Government More ❯

issues Escalate incidents to vendors as necessary Manage incidents using ticketing systems such as ServiceNow Skills/Knowledge Technical Skills Proven experience in IT service management operations Basic knowledge of networking (TCP/IP, proxy, firewall, switching, routing, WiFi) Basic understanding of operating systems (Windows 10, Windows Server, Azure) Familiarity More ❯

need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to More ❯