26 to 50 of 385 ITSM Jobs in the UK

platforms like VMware or Hyper-V. Server Infrastructure: Advanced troubleshooting of Windows Server, Active Directory, Group Policy, DNS, and DHCP. MSP Tooling: Familiarity with ITSM and monitoring tools such as Halo PSA, ConnectWise, NinjaOne, or SolarWinds. Microsoft Exchange On Prem and Online configuration and support experience Router configuration and support ...

junior staff. · Excellent communication for explaining tech to non-technical users. Desirable: · Multi-company or multi-brand experience. · Familiarity with Jira Service Management or ITSM tools. · Hands-on with CRM systems (e.g., Salesforce, Dynamics). · Knowledge of change control and governance. · ITIL Foundation or similar certification. Personal Qualities ...

track record of delivering new system features and improvements. Hands-on expertise in ServiceNow administration, configuration, and development, with broad technical knowledge including ITSM, workflow automation, integrations, DevSecOps, CI/CD pipelines, and release management. Strong analytical and problem-solving skills, with the ability to manage multiple priorities and deliver ...

technologies such as Hyper-V.•Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools. Desirable: •Microsoft Certifications.•Exposure to ITIL or other ITSM frameworks. Minimum Requirements: •Must be a UK resident with a valid driver’s license and own car available forbusiness use.•2-3 years of experience ...

networking fundamentals. Background in application installation, configuration, upgrades and patching. Understanding of SQL Server (IaaS/PaaS) with appetite to develop further. Familiarity with ITSM tools such as ServiceNow. Awareness of change control and governance processes. Ability to work independently and as part of a collaborative team. Strong organisational, communication ...

What You'll Be Doing Acting as first point of contact for IT Incidents and Service Requests. Logging, categorising and managing tickets via the ITSM tool in line with SLAs. Supporting Windows 11, Microsoft 365, Active Directory and SCCM environments. Troubleshooting hardware, software and remote access issues. Escalating Major Incidents ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

metrics and drive continuous process improvement. Collaborate closely with IT, Risk, Audit, and DevOps teams. Skills & Experience Strong experience in IT Change or IT Service Management roles. Strong ITIL background; ITIL certification preferred. Experience in regulated environments (banking/FS ideal). Familiarity with ServiceNow and enterprise-scale infrastructure/ ...

Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings. Document and track all incidents and service requests using the company's IT service management system Collaborate with the IT team to escalate more complex issues and ensure swift resolution. What are we looking for: Proven experience ...

Deliver first-line IT support via phone, email, self-service portal and Microsoft Teams Log, manage and resolve incidents and service requests through an ITSM system Troubleshoot hardware, software and access-related issues Support Microsoft 365 applications and Windows 11 environments Configure and maintain laptops, mobile devices and peripherals Create ...

Professional Services Support via phone, email, remote tools and in person Diagnose/Resolve incidents - hardware, software, mobile devices Log/Track through IT service Management systems Support with project tasks IT Support Analyst: Experience Build, Deploy laptops, desktops, mobile phones Microsoft 365, Team, Outlook Windows 10/11 User ...

receive timely and effective technical assistance. Key Responsibilities * Provide technical support via phone, email, and in person* Log and manage incidents through the IT service management system* Monitor and maintain business systems, networks, and applications* Support IT compliance standards (ISO27001 and Cyber Essentials)* Identify recurring issues and help develop proactive ...

Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP). Familiarity with ITSM tools (ServiceNow, Freshservice, etc.). Excellent troubleshooting and problem-solving skills. Customer-focused with strong communication skills. This is a fantastic opportunity to join ...

Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP). Familiarity with ITSM tools (ServiceNow, Freshservice, etc.). Excellent troubleshooting and problem-solving skills. Customer-focused with strong communication skills. This is a fantastic opportunity to join ...

calm under pressure, and customer-focused. Ability to influence and collaborate across multiple teams. Desirable ITIL Foundation certification. Experience with ServiceNow, Freshservice, or other ITSM tools. Background in service delivery, customer success, or technical support. Key Attributes Customer advocate Detail-oriented Strong communicator Calm and professional under pressure Proactive problem ...

mentor, and motivate technical staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. ...

across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

Experience of building and working to system design using UML/C4. Experience working in an IT service desk or support environment to an ITSM framework. Experience of working with a performance microservice architecture to scale. Experience of RESTful APIs for communicating between multiple applications/systems to standard. Conditions ...

Microsoft 365, networking, Windows Server etc. Calm, structured escalation management - especially during busier periods. Excellent communication, organisation, and multitasking skills. Familiarity with PSA/ITSM platforms (Halo ideal, AutoTask/ConnectWise great too). Understanding of ITIL principles. Full UK driving licence Nice to have: Azure experience, Backup tech (Acronis ...

movement of employees. Integrations & Data Quality Work with teams to ensure correct data flow to Identity and Access Management (IDAM), payroll, finance, and ITSM systems (ServiceNow) during JML actions. Support HCM Extracts/Reports (BI, OTBI) to monitor JML dashboards (in line with HCM Extract/BI capabilities). Conduct ...

Configuration – LTM, ASM Network Monitoring PRTG Cisco ACI Azure AWS experience Desirable: Experience of working within a variety of ITIL4 environments. Knowledge of IT Service Management toolsets ie ServiceNow Key performance reporting and documentation Stakeholder Management Leadership skills The role requires the successful candidate to be onsite 3 days ...

security, configuration, and maintenance, along with the ability to lead on complex technical projects. Nice to Have Skills: Familiarity with ITIL4 practices and IT Service Management tools like ServiceNow. Leadership experience in managing technical teams or stakeholder relationships. Experience working within government or similar highly secure sectors. Preferred Education ...

documentation for common issues. Previous experience on a Tech Bar/Walk-up Support service Experience in handling incidents and requests and updating ITSM tools with progress/resolution. Microsoft Windows technical support experience Good knowledge of Windows 10/11 and MS Office Suite Competent in using and supporting ...

service-quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid ...