26 to 50 of 434 ITSM Jobs in the UK

service. Join our client and be part of a team that values innovation, customer satisfaction, and continuous improvement. If you are a proactive leader with a passion for IT service management, this role is your next career milestone. Apply now and help shape the future of IT support services. If you feel that the Service Desk Manager role is for More ❯

Newport (Hybrid) Salary: Up to 52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within the More ❯

Newport (Hybrid) Salary: Up to £52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within the More ❯

/Office 365, Windows 10/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM/ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. A proactive, hands-on approach with More ❯

management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. More ❯

collaboration and engineering tools. Knowledge and Experience Required 3+ years' experience in Platform or Network Engineering , ideally within a secure or regulated environment . Strong understanding of IT infrastructure, ITSM, and containerisation . Experience with Windows Server/Desktop , RedHat Linux (RHEL) , Citrix VDI , VMware , Active Directory , and Group Policy . Hands-on experience with Software Defined Networking (SDN) , Switching More ❯

or 3rd line support when necessary. Support application deployments, upgrades, and configuration changes. Collaborate with business stakeholders to understand requirements and deliver excellent customer service. Maintain accurate records in ITSM tools (e.g., ServiceNow) and contribute to support documentation. Monitor application performance and proactively identify areas for improvement. Requirements Proven experience supporting subsurface applications in an Oil & Gas operator setting. Strong More ❯

specialist knowledge across one or more information technology platforms; Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server & Peripheral Hardware. - Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management & Availability Management. - Significant experience in leading technical problems to resolution, including team management and external suppliers. - Significant experience in project delivery More ❯

senior support capacity, ideally in an MSP environment. Understanding of cybersecurity principles. Desirable Qualifications Bachelor's degree in Computer Science, IT, or related discipline. ITIL Foundation or knowledge of ITSM best practises. Experience with vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Join a team where your skills and expertise will be valued and challenged More ❯

or customisations. Familiarity with ITIL v4 practices (Foundation certification a plus). Knowledge of Intune, Microsoft Defender, or other Microsoft security tools. Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration Client Support & Administration Act as the first point of contact for client issues via the ticketing system, email, or Teams. Triage, log, categorise, and prioritise More ❯

or customisations. Familiarity with ITIL v4 practices (Foundation certification a plus). Knowledge of Intune, Microsoft Defender, or other Microsoft security tools. Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration Client Support & Administration Act as the first point of contact for client issues via the ticketing system, email, or Teams. Triage, log, categorise, and prioritise More ❯

or customisations. Familiarity with ITIL v4 practices (Foundation certification a plus). Knowledge of Intune, Microsoft Defender, or other Microsoft security tools. Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration Client Support & Administration Act as the first point of contact for client issues via the ticketing system, email, or Teams. Triage, log, categorise, and prioritise More ❯

or customisations. Familiarity with ITIL v4 practices (Foundation certification a plus). Knowledge of Intune, Microsoft Defender, or other Microsoft security tools. Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration Client Support & Administration Act as the first point of contact for client issues via the ticketing system, email, or Teams. Triage, log, categorise, and prioritise More ❯

or customisations. Familiarity with ITIL v4 practices (Foundation certification a plus). Knowledge of Intune, Microsoft Defender, or other Microsoft security tools. Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration Client Support & Administration Act as the first point of contact for client issues via the ticketing system, email, or Teams. Triage, log, categorise, and prioritise More ❯

passwords. o Creation and amendments to extensions. o Call log and recording requests. o Provisioning desk and soft phones. Experience and skills required - Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite (Word/Excel/Powerpoint/Visio/Project). Windows Server 2016/2019/ More ❯

TECHNICAL SKILLS: Ability to use internal systems in relation to the role Knowledge of Automatic Call Distributor ACD telephone system Active Directory management/administration/maintenance Richmond IT Service Management System knowledge/experience ITIL awareness Person Specification Customer Service Essential Must Demonstrate good customer service skills Service Desk Experience Essential Relevant Experience Qualifications Essential Relevant Qualifications Driving Licence More ❯

within target resolution times and solutions are documented. Update records and documentation regarding supported networks and services following the ITIL framework. Deliver IT support services in accordance with ITIL & ITSM, collaborating with the IT Services Manager and MSP. General Duties & Accountabilities Maintain and extend personal expertise in specific areas of IT to provide expert advice and support. Build and maintain More ❯

years of experience in IT roles with increasing responsibility Minimum 3 years in system administration and IT support Strong communication and teamwork skills Proven experience in IT service management and SLA monitoring Analytical mindset with strong troubleshooting abilities Self-motivated, adaptable, and committed to continuous learning Certifications such as Microsoft Certified: Azure Administrator Associate or MCSE are advantageous Willingness to More ❯

What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure More ❯

What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure More ❯

line with agreed service levels. Diagnose and resolve issues with PCs, laptops, printers, mobile devices, Microsoft 365 and other Trust systems. Log and track all calls via the IT service management system, keeping users updated throughout. Provide clear advice and guidance to colleagues, explaining technical issues in simple terms. Support the installation, configuration and maintenance of IT equipment and software. More ❯

to learn and manage competing priorities. Desirables: Microsoft Fundamentals certifications: * MS-900: Microsoft 365 Fundamentals * AZ-900: Microsoft Azure Fundamentals * SC-900: Microsoft Security, Compliance & Identity Fundamentals * Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow)* Knowledge of RMM tools for device monitoring and remote support* ITIL Foundation certification or awareness of ITIL principles* Microsoft Fundamentals certifications: If you are currently More ❯

to learn and manage competing priorities. Desirables: Microsoft Fundamentals certifications: * MS-900: Microsoft 365 Fundamentals * AZ-900: Microsoft Azure Fundamentals * SC-900: Microsoft Security, Compliance & Identity Fundamentals * Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow) * Knowledge of RMM tools for device monitoring and remote support * ITIL Foundation certification or awareness of ITIL principles * Microsoft Fundamentals certifications: If you are currently More ❯

initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be More ❯

initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be More ❯