26 to 50 of 339 ITSM Jobs in the UK

Device Management (MDM) platforms across desktop and mobile devices Ability to script and automate (e.g. Python, PowerShell) to improve efficiency and reliability Experience with ITSM/ticketing systems and best practices in service management and reporting Strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term ...

able to work independently and collaboratively Desirable: Experience leading teams in a matrix environment Familiarity with front-office business processes Knowledge & Skills IT service management (ITIL, SIAM) - Expert Incident, problem, and change management - Competent Stakeholder engagement & communication - Accomplished Service portfolio and catalogue management - Competent Budget & financial management - Competent Vendor management ...

IT service desk, desktop support, or technical support role Strong customer service focus with the ability to communicate clearly and professionally Experience using IT service management/ticketing systems Knowledge of Microsoft 365 applications and end-user support Basic to intermediate experience with Microsoft Active Directory Ability to triage, troubleshoot ...

IT service desk, desktop support, or technical support role Strong customer service focus with the ability to communicate clearly and professionally Experience using IT service management/ticketing systems Knowledge of Microsoft 365 applications and end-user support Basic to intermediate experience with Microsoft Active Directory Ability to triage, troubleshoot ...

Strong Windows, Microsoft 365, and basic networking knowledge Exposure to virtualisation (VMware/Hyper-V) and cloud (Azure/AWS) Familiarity with ITIL and ITSM tools (e.g., ServiceNow, Jira) Security Requirements: Must be eligible for UK Security Clearance + DV Clearance. No sponsorship available. What's on Offer: Work within ...

building of a service excellence culture, always putting the customer, our people and our business at the center of everything undertaken.* Experience of ITSM Toolsets including ServiceNowEducation/Qualifications:* Degree educated (preferably Computer Science or similar and/or similar work experience* Business Continuity qualifications**PERSONAL REQUIREMENTS*** Excellent communication skills ...

Data model) Excellent understanding of technologies used by IT Infrastructure (Virtualisation, LDOM, Cloud etc). Strong understanding of Configuration Management's role within other ITSM functions, including exposure/experience of Change Management, Incident Management (including Major Incident) and Problem Management. Experience or understanding of project management methodologies including planning ...

understanding of Microsoft Azure Experience working with cloud platforms and cost management Strong Excel skills and experience with data visualisation tools Understanding of IT service management processes Good analytical and communication skills ...

Authority in enterprise environments. Experience leading and mentoring ServiceNow development teams over 5+ years. Strong hands-on understanding of ServiceNow across multiple modules beyond ITSM (at least three), such as ITOM, ITAM, HAM/SAM, SPM, HRSD, or CSM. Advanced technical capability in JavaScript, SQL, and API-based integrations. Experience ...

integrator environment Proven experience delivering multiple full lifecycle implementations Deep understanding of ServiceNow platform architecture and data model Module Exposure (Strong Experience Across Multiple) ITSM (Incident, Problem, Change, Request, CMDB) ITOM (Discovery, Service Mapping, Event Management) ITBM/SPM (Demand, Project, PPM) CSM HR Service Delivery SecOps/GRC (desirable ...

Linux infrastructure * Broad technical knowledge across: o Windows environments o Networks o Servers, storage, and cloud platforms o Enterprise applications * Experience with IT service management frameworks (e.g. ITIL) * Proven track record of working in complex IT environments Skills * Strong analytical and problem-solving ability * Ability to lead technical workstreams ...

under pressure Good customer skills We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework Additional information Country: UK Location: Nottingham Hours: 38 Role Type: Permanent ...

Windows workstation imaging Strong knowledge of Microsoft Server technologies , including: Active Directory Microsoft Exchange Experience with Application Server technologies Knowledge of the ITIL IT service management model Experience across Incident Management and Problem Management Ability to produce clear technical documentation and user guides Strong written and verbal communication skills ...

doing: Prioritising and handling support requests via calls and emails to meet service levels. Keeping records of all issues and queries using IT Service Management Software. Escalating complex issues to third-party vendors and keeping stakeholders updated. Becoming an expert on core business systems and supporting desktop solutions, including active ...

similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with Azure DevOps (tickets, sprints, release workflows). Understanding of IT service management practices (incident, problem, change). Knowledge of Microsoft Business Central or other Dynamics applications (advantageous). Proficient with Microsoft 365 and Excel (lookups, pivots ...

with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Your experience Strong experience managing Capacity Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with VMware infrastructure capacity Management. Excellent communication, stakeholder management, and conflict resolution skills. Strong analytical ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

decision-making • Collaborate & influence stakeholders to drive continual improvement Required qualifications to be successful in this role You should bring strong experience in IT Service Management, with a particular focus on Event Management within complex, high-availability environments. A structured, analytical mindset and the ability to optimise processes and tooling ...

performance and capability. What you'll bring ITIL 4 Foundation (minimum), ITIL 4 Managing Professional is preferred. Experience working in a Service Operations or ITSM environment. Experience of Jira Service Management and Confluence. Experience of delivering processes at ISO/IEC 20000 standards. Strong communication, stakeholder engagement, and analytical skills. ...

fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management ...

soft skills, verbal and written communication skills Willingness to participate and lead project meetings with the customer on request Sound technical knowledge across the ITSM tools, applications including MS Office, Skype for business, etc. Knowledge on scripting will be an added advantage Available to support in Night shift (12 hour ...

minimum); experience with ITIL principles, incident/problem/change management, and reporting frameworks. · Resilient under pressure and adept at prioritisation. · Familiarity with ITSM tooling. · Eligibility for or existing SC clearance. Nice to have/bonus to have; · Prior dedicated account role experience · Operational delivery in cybersecurity sub-sector · Confidence ...

experience with SAP systems (e.g. SAP SD, MM, FI/CO, or S/4HANA) Solid understanding of application lifecycle management and IT service management (ITIL preferred) Experience managing vendors and external partners Strong stakeholder management and communication skills Ability to lead teams and manage multiple priorities in a fast ...

practices, APIs, and identity/access management. Strong commercial awareness, with experience in vendor engagement and aligning IT with business needs. Background in IT Service Management frameworks and delivering complex transformation or change programmes. Working knowledge of Agile delivery methodologies such as Scrum or Kanban. Experience supporting or collaborating with ...

methodologies Exposure to cloud networking (AWS, Azure, Google Cloud) and hybrid-cloud connectivity solutions Competence in project tools (Microsoft Project, JIRA, Confluence) and ITSM platforms (ServiceNow) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland ...