101 to 125 of 213 Problem Management Jobs in the UK

/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K ey Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. Act as a … as an ITIL Service Manager in a secure or sensitive environment. Expertise in ITIL best practices and service lifecycle management. Strong leadership, communication, and problem-solving skills. Ability to thrive in a high-stakes, high-security setting More ❯

customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however … is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents … Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware More ❯

customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however … is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents … Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within … update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on Microsoft More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within … update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on Microsoft More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within … update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on Microsoft More ❯

data migration, system audits, and ensure data integrity across all ERP systems. Generate and distribute periodic system performance and support metrics reports. Incident and Problem Management: Track, manage, and resolve ERP-related incidents and problems in a timely manner. Use issue-tracking tools to log and report issues … translate them into ERP solutions. Coordinate with project managers and cross-functional teams to ensure timely delivery of project milestones. Assist in the change management process, including user adoption and training during new project rollouts. Strategic Contributions: Act as a key resource in driving strategic ERP initiatives aimed at … ERP projects, such as upgrades, migrations, or major system enhancements. Experience working with business processes related to finance , manufacturing , inventory , sales , and supply chain management . Technical Skills: Proficiency in ERP system configuration, customization, and maintenance. Familiarity with SQL for querying databases and generating reports. Understanding of ERP integrations More ❯

are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of … and keep updated all processes and procedures. Implement recommended changes for all recommendations and security patches in accordance with CAB. Actively participate in the problem management process, assisting in the identification and resolution of problems before they occur. Identify any process improvements and create a Continual Service Improvement … CSI) initiative. Incident Management Process, manage the Lockton SQL Incident Queue for incoming Incidents. Notify Technology Leadership Team/CAB of scheduled and unscheduled downtime for maintenance that may impact them operationally. Operational change management. Qualifications Requirements: Proven experience as a SQL Database Administrator. Strong knowledge of SQL Server More ❯

Mattermost, Integrated Research, and Red Hat Solid understanding of Active Directory, SQL databases, and networking technologies. Experience with Linux servers and virtual platforms. Excellent problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Experience with ITIL principles and … incident, change, and problem management disciplines is a plus. Key Responsibilities: Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations. Handle critical client escalations and oversee production changes and infrastructure deployments. Execute processes to support IT infrastructure and deliver top-notch IT services … report on application performance, ensuring they meet availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention. Provide on-call support, covering nights and weekends as needed. Desired More ❯

the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make best use of EUA data for root cause analysis and incident prevention Use Comparative Analytics from More ❯

the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make best use of EUA data for root cause analysis and incident prevention Use Comparative Analytics from More ❯

the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make best use of EUA data for root cause analysis and incident prevention Use Comparative Analytics from More ❯

and pay would be adjusted accordingly. Responsibilities Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Working as a technical lead on major incidents, problem management and root cause analysis. Managing and optimising enterprise … management. LAN/LWAN/WAN, DNS, DHCP. Hands-on expertise in PowerShell scripting Back-up solutions and AV technologies. Desirables Experience with device management solutions ITIL v3/4 Foundation UC Technologies Database systems Use of 3rd party patching tools With 30 years of experience and expertise in More ❯

Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review. In addition, this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and … of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a … clear understanding of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers, and AIOps. Experience working More ❯

the ability to explain their fit into the wider technical landscape. Experience in establishing and maintaining data standards, keeping abreast of best practices. Strong problem management skills focused on investigation, resolution, and prevention. Effective stakeholder management and communication skills across technical and non-technical audiences. Proven resource … management and enterprise data services delivery capabilities. About Us In return for your commitment, we offer: Generous annual leave allowance - 27 days per year, plus bank holidays A commitment to talent management & development Star of the Month! - Recognize colleagues or teams that go the extra mile, with a More ❯

and secure systems across our backup, recovery, and storage platforms. Facilitating continuous improvement by identifying opportunities for optimisation and innovation within infrastructure and service management practices. Supporting the delivery and technical support of data protection products and services in line with agreed SLAs and OLAs. Leading and contributing to … up-to-date technical documentation and ensuring adherence to IT standards, procedures, and security requirements. Collaborating with external vendors and partners, ensuring effective lifecycle management, cost control, capacity planning, and compliance across infrastructure services. What you\\\'ll bring: Extensive technical experience across infrastructure technologies, including storage (e.g. Pure), SAN … A collaborative mindset with the ability to act as a technical lead, supporting and mentoring team members while influencing stakeholders. Experience in incident and problem management, including coordination with third-party service providers. A flexible approach to working hours, with the ability to travel to other locations when More ❯

processes and system setups Ensure compatibility with other systems while maintaining integrity of the data and data transfers Support Major Incident Review (MIR) and Problem Management meetings and actively contribute sharing solutions Enforce "best practice sharing" across countries and regions Main tasks Install, maintain, support, and upgrade the … reporting job setup Requirements: Essential Technical knowledge of operating system, windows server, IIS (Internet Information Service), other technical tools (e.g. Powershell) Knowledge of Credit Management and Cash Allocation Software (preferably OnGuard) Knowledge of Active Directory and Citrix Willing to sometimes travel internationally Training skills Effective communicator written and verbal … pressure and managing a diverse workload. Experience of working within delivery teams for projects of varying sizes and timescales Understanding of data protection issues Problem-solving capabilities Desirable Knowledge of Finance (especially Credit Management and Cash Allocation ) Processes Experience of Dynamic NAV and/or Business Central implementations More ❯

and deliver high quality products. Consider architectural and non-functional requirements and work with the team to deliver scalable solutions. Contribute to the design, management & maintenance of our AWS hosted infrastructure covering our dev, UAT and production environments. Hands on with the ability to have direct impact on the … future of our products and platforms. Work closely with other engineers across development, architecture and devOps. Provide a resilient, scalable and secure platform. Problem management and root cause analysis. Appreciation of costs management, actively monitoring monthly cloud spend. Competence, Knowledge and Skills Containerisation (Docker and AWS ECS More ❯

Global Markets. We have direct ability to liaise and own issues outside of Commodities technology, such as middle office, operations, front office, business unit management and other support teams giving opportunities to facilitate effective and timely resolution to user queries and issues. Internal Citi and External Markets training is … by Sales & Trading and back office users. Support all aspects of Commodities trade life cycle flows including Pricing, ECN connectivity, trade booking & executions, Risk Management, middle office and back office and regulatory reporting flows. Expected to raise problems to appropriate technology and business teams, while adhering to Service Level … Dynamics or Splunk. Job scheduling tool such as Autosys. Issue tracking and reporting using tools such as Service Now, JIRA. Knowledge/experience of problem Management Tools. Good all-round PC skills. (I.e. Windows OS/Networks/General Hardware) Knowledge/Experience (Essential): Prior experience in supporting More ❯

with 3rd party vendors, and developing in-house applications that will become part of the technology platform for the business. Designing storage tools for problem management and preventive maintenance (alert and capacity management). Understanding storage virtualization, automation, storage provisioning, distributed and scale-out file systems, software More ❯

Mattermost, Integrated Research, and Red Hat Solid understanding of Active Directory, SQL databases, and networking technologies. Experience with Linux servers and virtual platforms. Excellent problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Experience with ITIL principles and … incident, change, and problem management disciplines is a plus. Key Responsibilities: Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations. Handle critical client escalations and oversee production changes and infrastructure deployments. Execute processes to support IT infrastructure and deliver top-notch IT services … report on application performance, ensuring they meet availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention. Provide on-call support, covering nights and weekends as needed. Desired More ❯

a wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and assess More ❯

a wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and assess More ❯

Fospha. To make the most of this opportunity we are seeking an enthusiastic, driven and detail-oriented individual with proven experience in support desk management to join our team as a Service Desk Manager. The Role In this role, you will play a crucial role in ensuring our customers … trends and patterns: Analyse support requests to identify recurring issues and potential product improvements. Contribute to service improvement: Implement and maintain ITIL-based service management processes to ensure efficient and effective service delivery. Professional Requirements: Excellent communication skills: Ability to communicate clearly and effectively with both technical and non … technical audiences cross-functionally, including Customer Success, Product, Engineering, Product Marketing and Leadership teams. Customer-centric approach: Passionate about providing exceptional customer service. Strong problem-solving skills: Ability to triage issues and partner with Support Engineers to diagnose technical issues, using ITIL problem management techniques. Organized and More ❯

the Linux team's incident/request queue, set prioritization, and process tickets in a timely manner Perform production changes while adhering to change management guidelines Install, configure, and troubleshoot Linux servers and related hardware/software components Perform in-depth analysis for post impact resolution, RCA, remedial actions … and problem management Manage and troubleshoot AD integrated authentication on Linux servers Manage and troubleshoot existing Ansible playbooks used for configuration management across the Linux environment Collaborate cross-functionally to monitor system performance, analyze system logs, and proactively address issues Create and maintain system documentation including configuration … years of experience Linux Administration in a production environment Experience with infrastructure as code concepts (Terraform, Ansible, Puppet or similar) Experience in authentication, privilege management, and integration with Active Directory Familiarity with Ansible for automation and configuration management Hands-on experience with Red Hat Enterprise Linux (RHEL) administration More ❯