51 to 75 of 377 Problem Management Jobs in the UK

department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position for a senior technical professional with strong Microsoft … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

commitments. Having met the target set by being a member of the HM Treasury Women in Finance Charter we have 50% of senior management roles filled by women. With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have … measured and evaluated to ensure operational excellence and regulatory compliance. A strong opportunity to combine operational service ownership with cross-team collaboration and stakeholder management in a collaborative, forward-thinking environment. Key Responsibilities: Prioritise and manage operational deliverables to support overall business targets, collaborating closely with the Managing Director ...

Live. The ideal candidate should have strong experience in IT Service Transition, Service Acceptance, Go-Live readiness, operational readiness, ITIL processes, and stakeholder management , with the ability to drive transition activities across multiple teams. Key Responsibilities Lead and facilitate Service Transition activities from project initiation through successful transition into … Architecture and Operations teams to ensure services are reliable, supportable, and production-ready . Required Skills Strong experience in IT Service Transition/Service Management . Experience working as a Service Transition Lead, AIS Lead, Transition Manager, or IT Service Management Lead . Strong knowledge of ITIL/ ...

aligning telemetry, monitoring, service health, dashboards, Service Level Objectives (SLOs), and resilience reporting with Operational Resilience outcomes. Working closely with technology, operations, service management, and business stakeholders, the successful candidate will ensure organisations have the visibility, insight, and governance required to proactively manage service performance, reliability, and resilience.This role … Resilience Important Business Services (IBS) Service Mapping and Dependency Mapping Impact Tolerances Scenario Testing Resilience Risk Assessment Operational Resilience Frameworks Business Continuity Principles Service Management & Operations Site Reliability Engineering (SRE) Incident Management Problem Management Major Incident Support IT Operations Service Reliability & Availability Management ITIL Frameworks ...

6+ Months Specialism(s): ServiceNow, ITSM, CSA, CAD, JavaScript, REST APIs, SOAP APIs, JSON, XML, Service Catalog, Workflow Automation, Flow Designer, Business Rules, Incident Management, Change Management, Problem Management, Asset Management, CMDB, Integrations, Platform Administration, Troubleshooting, Technical Documentation ServiceNow Developer CPS Group UK are delighted … portals, and user interfaces. * Develop automated business processes using workflows, scripting, APIs, and ServiceNow best practices. * Configure, customise, and enhance ITSM modules, including Incident, Problem, Change, and Asset Management. * Integrate ServiceNow with third-party applications and enterprise systems. * Develop and maintain CMDB integrations, ensuring data quality and accuracy. * Monitor ...

accountability for globally distributed software engineering, DevOps, quality engineering, application operations and technology service teams. You will lead through an established management structure, as well as through matrix teams and strategic partners. Your focus will be on setting direction, aligning resources and investment, strengthening leadership capability, improving delivery … visible and business-critical periods. The successful candidate will therefore bring strong experience of production readiness, operational resilience, capacity planning, service performance, incident and problem management, business continuity, disaster recovery and critical-event support. Alongside responsibility for existing services, you will work closely with Pearson’s multi-year ...

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. What You'll Do Lead and develop a team of Site Reliability Engineers, creating an inclusive environment that supports learning, collaboration … operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs), Service Level ...

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. What You'll Do Lead and develop a team of Site Reliability Engineers, creating an inclusive environment that supports learning, collaboration … operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs), Service Level ...

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. What You’ll Do As a Site Reliability Engineer Lead, you will: Lead and develop a team of Site Reliability Engineers, creating … operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs), Service Level ...

learning. Drive adoption of SRE principles (SLOs, error budgets, toil reduction). Establish observability and monitoring standards. Lead automation-first operations. Improve incident and problem management maturity. Partner with software and infrastructure engineering teams to embed reliability into the product lifecycle. Establish SRE governance, standards, and operating model. … Passion for Continuous Improvement Certifications & Qualifications Cloud Technologies Site Reliability Engineering Platform Engineering Reliability Engineering Industry Keywords Operational Excellence Service Reliability Continuous Improvement Incident Management Problem Management Tools & Technologies Dynatrace Prometheus Grafana Splunk Jenkins GitLab CI Azure DevOps #J-18808-Ljbffr ...

period of maternity leave expected to commence in January 2027. Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

last with 15 - 16 Months with the hand over period Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

last with 15 - 16 Months with the hand over period Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

etc.g. Provide support during technical deployment, configuration, integration and administration of security technologiesh. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.i. Provide assistance for disaster recovery in the event of any security breaches, attacks ...

etc.g. Provide support during technical deployment, configuration, integration and administration of security technologiesh. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.i. Provide assistance for disaster recovery in the event of any security breaches, attacks ...

procedures. The role will involve coordinating and supporting the delivery of EUD services across the organisation, working collaboratively with technical resources without direct line-management responsibility. The post holder will be expected to build positive working relationships with a wide range of stakeholders across both business and ICT functions. … services. Provide technical guidance, advice and support to users and ICT colleagues. Diagnose and resolve hardware, software and connectivity issues. Contribute to knowledge management and the creation and maintenance of technical documentation. Identify opportunities to improve processes, procedures and service delivery. Maintain accurate records of incidents, requests, problems ...

exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities, deliver meaningful reporting … track progress against service improvement plans. Produce accurate service reporting and performance analysis using KPIs, customer feedback and operational metrics. Provide regular incident, problem and change management reporting to senior stakeholders. Analyse service trends, root causes and user feedback to identify opportunities for continual improvement. Support projects, service ...

availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across … support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. ...

client accounts. The successful candidate will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong … stakeholder management, service delivery expertise, and the ability to work effectively across both business and technical teams. Experience: 8+ Years Qualification: Degree or equivalent Job Location: London, UK Job Type: Full-Time Key Responsibilities Client Engagement & Relationship Management Serve as the primary contact for assigned client accounts. Build ...

manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, youll make an impact in the following ways: Provide … with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. Maintain incident, problem, and change records in service management tools. Drive continuous service improvement through automation, process optimization, and proactive monitoring. Participate in on-call support ...

service desk function responsibility for our client including all engineer resource development as well as the responsibility of customer major incidents, problem management, service requests and change requests & Capacity/Release management, Risk Management, Continual Service Improvement. The primary function of the role is to work … secure and meets security guidelines. Develop and maintain run books. Ensure configuration documents are up to date. Ensure service processes for change, configuration and problem management are always adhered to. Raise Change Requests and attend Change Advisory Board where needed. Visit datacentre and branch offices to perform site ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

Service Management Analyst Up to £36,000 | Poole, Dorset | Hybrid, 4 days per week in the office What if your job wasn't just to resolve the next issue... but to help stop it happening again? If you enjoy looking beyond individual tickets, spotting patterns, understanding why problems keep … next step. You'll join a technology business providing complex software solutions to customers across the UK, working at the heart of its Service Management function. This isn't traditional 1st or 2nd line IT support. It's about understanding how services are performing, identifying where they can improve ...

This will be achieved by: Conduct Daily technical task checks, log and escalate tickets within IT Technical Services Team as appropriate. Act as incident management and service request triage point of contact for the Technical Services team, check tickets escalated to IT Technical Services for required detail and assign … maintenance and housekeeping tasks when required. Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management. Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance ...

operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident and problem leads, client stakeholders, and cross‐functional teams to ensure our services are stable, secure, efficient, and continually improving. You will be accountable for the frameworks, governance, tooling … ability to deliver exceptional, measurable live service outcomes. Key responsibilities You will lead the development and maturity of Made Tech’s operational capabilities incident, problem, and change management; monitoring and observability; automation and AIOps; governance; operational playbooks; runbooks; service health metrics; and 24/7/365 support ...