51 to 75 of 142 Problem Management Jobs in the UK

are looking for Service Desk Support Technician to join an engineering technologies solutions company. They are looking for someone with the following: Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt … Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications … and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with More ❯

Testing (UAT) with clinical and operational stakeholders. The successful candidate will manage the release and deployment process for key applications, acting as a senior subject matter expert and staff management for a specialist team of application analysts. Main duties of the job The postholder will lead the quality assurance process for all application changes, ensuring they are robust, fit … using testing platforms such as Leapwork. They will manage the end-to-end release and deployment cycle for key clinical systems, ensuring adherence to the Trust's formal change management procedures. Acting as a subject matter expert, the manager will also provide specialist advice, handle escalated support issues, and manage the implementation of new applications or system modules. Responsibilities … include liaising with third-party software suppliers to manage defect resolution and providing line management for a specialist team of application analysts, which involves managing their workload and supporting their professional development. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing More ❯

providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider … such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently More ❯

expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents … and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and More ❯

technical escalation point, and contributing to the leadership and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement. Please note, due to the nature of the role, this role will be part of an on-call … or escalation in line with SLAs. Technical Escalation & Expertise Serve as the primary escalation point for Service Desk Analysts on technical issues. Lead root cause analysis and contribute to problem management processes. Maintain and share technical knowledge through documentation and training sessions. Team Leadership & Line Management Provide day-to-day guidance and mentoring to Service Desk Analysts. … technical support role. Strong knowledge of ITSM tools and practices. Excellent communication and interpersonal skills.Ability to lead by example and foster a collaborative team environment. Desirable Experience with line management or team leadership. ITIL Foundation certification. Familiarity with enterprise environments and large-scale IT operations. Key attributes Improved Customer Experience, measured in CSAT, Ticket Quality and opportunities for Customers More ❯

you do. This isn't just a leadership role - it's a chance to stay hands-on, solve complex technical challenges, and lead by example. You'll balance team management with technical contribution, making a real impact both behind the scenes and directly with clients. What You'll Be Doing as Infrastructure Team Lead As our Infrastructure Team Lead … you'll be at the heart of driving technical excellence and shaping how we deliver services to our clients. This is a leadership role with real impact - blending people management, process improvement, and hands-on technical expertise. Lead & Inspire Coach and develop a talented team of engineers, helping them hit their goals and grow their careers. Build a culture … and holidays to KPIs and performance reviews. Make Things Better, Every Day Refine and improve processes, keeping us in line with ITIL best practice. Spot recurring issues and lead problem management to create lasting solutions. Oversee project handovers, ensuring smooth transitions and zero surprises. Use data and ticket analysis to identify trends and drive continuous improvement. Be the More ❯

+ many more. Core experience for this Service Desk role: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication and problem-solving skills Experience of providing IT Support in a commercial setting. Windows environments, Microsoft Office suite, and system management software Hardware support Knowledge of Incident, Change and Problem Management processes. Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several thousand employees.The company have an excellent reputation within their sector, and have experienced 14 consecutive years of growth, posting More ❯

+ many more. Core experience for this Service Desk role: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication and problem-solving skills Experience of providing IT Support in a commercial setting. Windows environments, Microsoft Office suite, and system management software Hardware support Knowledge of Incident, Change and Problem Management processes. Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several thousand employees. The company have an excellent reputation within their sector, and have experienced 14 consecutive years of growth More ❯

Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities … pressure. Technical Proficiency -Familiarity with Windows/Linux applications, Programming language: Knowledge of Java, Python, Unix Shell scripting, OS: Unix, Windows DataBase: MS SQL, Oracle DB DevOps and Code Management: GIT, ClearCase, Docker, Kubernetes Tools: SQL Developer, UCD, MQ, Business Objects, SSRS (SQL Service Reporting Server) Monitoring Tools : TWS, Tivoli, Splunk and Dynatrace And any experience of these would More ❯

user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to … software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … setups , hybrid meeting tools , and live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to … software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … setups , hybrid meeting tools , and live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to … software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … setups , hybrid meeting tools , and live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident reports. What youll do General Duties To assist the EMEA Reliability Manager … and Technical Operations team in defining and implementing the Incident and Problem Management policy, process, and procedure, working with sites to ensure adoption, improving and optimising where appropriate, and owning specific problems and problem tasks as required. Energy Efficiency and Technology Developments Keeps up to date with data centre developments in terms of new technology in close … Technical Operations on any concerns relating to plant condition and operational activities. Reactive Skills When, directed by the Reliability Manager or the Director of Technical Operations, carry out project management duties such as initial planning, costing, procurement, subcontractor selection, supervision, and management. Technical Operations Team Working Work collaboratively with the management and colleagues in Technical Operations across EMEA More ❯

Experience with Cabling/Ethernet/RJ45/Cat6 is highly desirable Microsoft 365 Google Workspace Active Directory Firewalls and network troubleshooting Laptop and mobile hardware. Incident, Change and Problem Management processes. Excellent communication and problem solving skills Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT More ❯

you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration Consultant. … ERP iPaaS solutions (Such as Oracle Integration Cloud, M365 PowerAutomate, SAP Integration Suite, Infor ION, IFS Connect, Workday Integration Cloud, Epicor Integration Cloud, and/or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to More ❯

you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration Consultant. … ERP iPaaS solutions (Such as Oracle Integration Cloud, M365 PowerAutomate, SAP Integration Suite, Infor ION, IFS Connect, Workday Integration Cloud, Epicor Integration Cloud, and/or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to More ❯

SDLC) - Application design and testing requirements for DR-readiness, On-/Off-boarding process changes KD DR Service Delivery - Monitoring tool requirements, DR process, Incident/BCM/Crisis Management Process integration, Updates to existing ITIL Incident & Problem management processes KD DR Tools - To be identified during scope of project, e.g. data repositories, communication channels, synchronisation with … Excellent communication and interpersonal skills, with the ability to work effectively with process owners and stakeholders across various levels of the organization Proven ability to manage projects, including change management initiatives, with a track record of successful implementation Strong understanding of IT governance frameworks and IT security control principles (e.g., NIST CSF, ISO 27001, ITIL), with proven ability to … Understanding of system integration concepts, API usage, and common IT infrastructure/application landscapes to effectively identify automation and optimization opportunities across systems Advanced degrees or certifications in process management (e.g., Six Sigma, BPM) are highly desirable More ❯

Day to day management of the storage and backup infrastructure. Provide support for incidents being escalated from the Support Team. Contribute to Root Cause Analysis of incidents and problems when required. Plan and perform updates and upgrades to the storage and backup infrastructure. Collaborate with SREs and other teams to provide technical advice and guidance. Assist in the automation … of administrative tasks e.g. Python, Powershell, bash Experience of implementing and supporting storage based data replication technologies. Experience of working in a controlled environment with formal incident, change and problem management processes/procedures. Experience in Disaster Recovery planning and testing. Experience of Capacity Management and performance troubleshooting. Experience in the use of capacity management toolsets … by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone More ❯

as maintaining contractual KPI obligations, customer reporting and acting as an escalation point for both our internal and external customers. You will analyse data and metrics, feeding into the problem management processes, to identify trends, exceptions, and areas for improvement. Maintain oversight of incident requests and problem lifecycles, including service level management. Interpret data, identifying meaningful trends … uncover problems and highlight opportunities for improvement. Management of major incident tickets, ensuring tickets are aligned to the existing processes and lifecycle. Responsible for the management of customer escalations. Ownership of priority 1 and 2 tickets, following defined processes and ensuring priority tickets are managed through to resolution. Skills & Experience: Proactive and innovative approach. Experience and knowledge of … utilising ITIL v3/v4 best practice. Effective time management skills. Strong communication skills with all stakeholders. Willingness to learn and succeed. High motivation with a strong focus on customer service and problem-solving. Confidence and professionalism. Positive, "can do" attitude. Experience of working within a managed service provider. Experience in managing SLAs & KPIs. The role is subject More ❯

as maintaining contractual KPI obligations, customer reporting and acting as an escalation point for both our internal and external customers. You will analyse data and metrics, feeding into the problem management processes, to identify trends, exceptions, and areas for improvement. Maintain oversight of incident requests and problem lifecycles, including service level management. Interpret data, identifying meaningful trends … uncover problems and highlight opportunities for improvement. Management of major incident tickets, ensuring tickets are aligned to the existing processes and lifecycle. Responsible for the management of customer escalations. Ownership of priority 1 and 2 tickets, following defined processes and ensuring priority tickets are managed through to resolution. Skills & Experience: Proactive and innovative approach. Experience and knowledge of … utilising ITIL v3/v4 best practice. Effective time management skills. Strong communication skills with all stakeholders. Willingness to learn and succeed. High motivation with a strong focus on customer service and problem-solving. Confidence and professionalism. Positive, "can do" attitude. Experience of working within a managed service provider. Experience in managing SLAs & KPIs. The role is subject More ❯

Ensure service levels are met in line with published/agreed SLAs. Provide specialist technical support and proactive maintenance of the end-user environment. Own and manage priority incidents, problem records, and IT projects. Offer on-site technical guidance and support to colleagues. Follow approved IT processes including incident management and request fulfilment. Maintain a high level of … audio-visual equipment. Network cabling. VOIP telephony configuration and support. Broadband ordering processes for farm sites. Minimum 3 years' experience in a technical environment delivering 2nd line support and management capability. Proficient in using system management and monitoring tools. Fully conversant with ITIL principles , with thorough working knowledge of Incident, Change, and Problem Management . More ❯

positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas for continuous improvement and identifying efficiencies Analyse ticket trends to support problem management efforts Share knowledge and best practices with the team to foster collaboration and learning Support ICT projects and carry out additional service desk duties as required by … facing roles Active Directory: creating and maintaining users Knowledge of Office 365 Knowledge of Microsoft Windows operating systems (up to Windows 11) Experience (Desirable) Previous IT support role Document management systems ServiceNow Network experience (LAN, WAN, Mobile) Capabilities & Personal Qualities Customer-first mindset Resilient under pressure Proactive and autonomous Level-headed Strong verbal and written communication skills Clear spoken … is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically More ❯

positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas for continuous improvement and identifying efficiencies Analyse ticket trends to support problem management efforts Share knowledge and best practices with the team to foster collaboration and learning Support ICT projects and carry out additional service desk duties as required by … facing roles Active Directory: creating and maintaining users Knowledge of Office 365 Knowledge of Microsoft Windows operating systems (up to Windows 11) Experience (Desirable) Previous IT support role Document management systems ServiceNow Network experience (LAN, WAN, Mobile) Capabilities & Personal Qualities Customer-first mindset Resilient under pressure Proactive and autonomous Level-headed Strong verbal and written communication skills Clear spoken … is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically More ❯

PKI Support/Operator to provide 2nd-4th line support for Public Key Infrastructure (PKI) services and supporting infrastructure. This on-site role involves troubleshooting, maintenance, certificate life-cycle management, and ensuring compliance with security best practices in a high-assurance environment. Key Responsibilities Operational Support & Incident Management Provide 2nd/3rd line support for PKI systems including … Maintenance Support identity and security services (e.g. AzureAD, Intune, SSO). Monitor and respond to alerts (e.g. Microsoft Defender). Maintain server health, backups, patching, and updates. Certificate Lifecycle Management Handle certificate requests, renewals, and revocations. Maintain inventory and ensure timely renewals to avoid service disruption. Compliance & Documentation Adhere to CP/CPS and security policies. Manage CA audit … logs and role-based access controls. Maintain detailed technical and procedural documentation. Required Skills & Experience Technical: Solid understanding of PKI concepts (CAs, CRLs, OCSP, key management). Windows Server administration and PowerShell scripting. Network fundamentals: DNS, DHCP, TCP/IP. Familiarity with security frameworks (FIPS 140-2, NIST, GDPR). Experience with ITSM processes (incident/change/problem More ❯