51 to 75 of 144 Problem Management Jobs in the UK

leading betting and gaming company in Manchester is seeking a Head of Service Management to spearhead IT service management capabilities across the organization. The successful candidate will define and implement strategies to ensure efficient service delivery, aligned with business objectives. Key responsibilities include overseeing incident and problem management, and leading a high-performing service management team. A competitive salary of £75,000 - £85,000 along with generous benefits is offered. #J-18808-Ljbffr ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

SharePoint, Office 365 and Jira. Automation through use of PowerShell, coding and APIs, Knowledge and interest in automation software i.e., Jenkins, AdTempus etc. Excellent problem-solving and analytical skills, evident via work experience or technical qualifications. An active knowledge of information technology, and a passion for keeping … troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues. Proficiency in Windows Server and Windows 10/11. Incident and problem management experience, provide effective solutions and workarounds to incidents and problems. Capability to prioritise and manage multiple open cases and small projects simultaneously. Solid ...

timely incident resolution. -Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major … work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with ITIL framework and incident/problem/change management tools. -Comfortable working on rotational shifts, including nights and weekends. Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com ...

hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What … operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications ...

DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also … week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft ...

DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also … week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft ...

office Valid SC Clearance Required A major UK public sector organisation is seeking an experienced Principal Salesforce Administrator to lead the operational management, optimisation, and continuous improvement of a complex Salesforce environment. This senior role is responsible for the stability, quality, resilience, and performance of Salesforce services across … Salesforce environments . Demonstrable experience leading Salesforce administration teams . Proven experience managing suppliers, vendors, and technical risk. Strong background in platform operations, configuration management, incident/problem management, and release governance. Salesforce certifications (or ability to obtain within 6 months): Salesforce Certified App Builder Salesforce Certified ...

internal applications Take ownership of challenging issues and drive them through to resolution Work across a broad range of technical tasks, contributing to incident, problem, and knowledge management Join our on-call rota , offering technical support 24/7, 365 days a year Collaborate with internal teams … features and applications into Production and IT Service Build strong working relationships across the business and with external partners Contribute to continuous improvement through problem management and service evolution Share knowledge and help drive a “shift-left” approach to enhance support capability across teams What you'll need ...

technical support for user hardware, software, and network infrastructure across UK operations, ensuring minimal disruption to business-critical activities. Take ownership of incident and problem management, handling complex technical challenges independently with timely resolution and thorough documentation. Monitor system performance, implement optimisation strategies, and oversee backup, patching … Strong understanding of ITIL processes and experience with ITSM tools. Demonstrated ability to work autonomously and take ownership of complex technical challenges. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication and customer service capabilities. Experience working within environments requiring strict security and regulatory compliance, ideally in defence ...

risks, service gaps and improvement opportunities Support monitoring, alerting and operational best practice Contribute to service reviews and technical planning Assist with incident and problem management activities Maintain accurate technical documentation Support service transitions into managed support Drive automation and continuous improvement initiatives Key requirements: Proven experience … skills Background in cloud and endpoint support at a senior level Hands on experience with Microsoft Intune, Entra ID and Azure Knowledge of endpoint management including Autopilot Experience with application deployment and packaging Solid networking fundamentals including VLANs, routing and secure access Familiarity with monitoring, automation and scripting (PowerShell ...

tech services and software help brands deliver exceptional customer experience, every single day. As we continue to grow, we’re looking for curious, proactive problem‑solvers to help us keep mission‑critical applications running smoothly for our customers. Sound like you? The Role: Second Line Application Support Analyst … Guide and support 1st line teams to drive better first-time resolution. Work with suppliers and 3rd line teams when deeper expertise is needed. Problem Management & Continuous Improvement Spot recurring issues and help drive root cause analysis. Suggest service improvements and refine processes, documentation, and monitoring. Carry ...

Server OS and Cisco networks. Specialisms in individual areas are good, but it is a breadth of knowledge that is deemed valuable. Troubleshooting and problem management are essential skills, as is an ability to communicate at an appropriate level with other stakeholders such as the project and security … switching fundamentals (Cisco) Analytical mindset with a strong attention to detail Excellent communication skills, both verbal and written, to explain complex IT concepts Strong problem-solving skills and the ability to work independently and within a team Desirable: Experience administering enterprise systems (Atlassian, GitHub, M365) Understanding of Information Security ...

premium IT support experience, acting as the bridge between walk-up support, scheduled appointments, and wider IT operations. This role combines people leadership, service management, and hands-on technical oversight, ensuring the Tech Bar delivers fast, professional, and consistent support aligned to corporate standards and brand values. Responsibilities: Service … peak usage to proactively adjust staffing and processes. Maintain a high-quality, welcoming TechBar environment that reflects a professional, polished user experience. Team Management & Development Lead, coach, and support TechBar analysts, setting clear expectations and standards of service. Manage rotas, shift patterns, leave, and absence to ensure full operational ...

experience with Microsoft 365, including Teams administration Experience with Active Directory, user provisioning, and Joiners/Movers/Leavers processes Strong experience with endpoint management tools such as Intune, SCCM, Autopilot, and MDM Ability to triage, troubleshoot, and resolve complex endpoint and user issues Experience of incident and problem management within an ITIL framework Knowledge of endpoint security, networking fundamentals, and print management Use of scripting or automation to improve efficiency Strong communication skills and a structured, methodical approach to problem solving ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations … maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely ...

AlwaysOn, clustering, mirroring, log shipping). Strong T-SQL development and optimisation skills. Experience troubleshooting database performance and capacity issues. Familiarity with ITIL service management processes (incident, change, release, and problem management). Working knowledge of Windows Server administration. Exposure to PowerShell scripting is beneficial. Experience with ...

nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection … quality checks to maintain a trustworthy, complete dataset Spot gaps in CI coverage and drive improvements with the teams responsible Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud ...

Server OS and Cisco networks. Specialisms in individual areas are good, but it is a breadth of knowledge that is deemed valuable. Troubleshooting and problem management are essential skills, as is an ability to communicate at an appropriate level with other stakeholders such as the project and security … switching fundamentals (Cisco) • Analytical mindset with a strong attention to detail • Excellent communication skills, both verbal and written, to explain complex IT concepts • Strong problem-solving skills and the ability to work independently and within a team Desirable: • Certifications (CCNA, RHCA, MCSE, VCP-DCV) • Exposure to Infrastructure as Code ...

operation, support, and continuous improvement of IT systems and services Manage and develop the on-site IT support team, including coaching and performance management Own service quality, availability, and user experience, ensuring effective incident and problem management Act as the senior escalation point for IT issues … ensure technology supports both educational and operational priorities. What we’re looking for Proven experience managing or leading IT support services Strong stakeholder management and communication skills Experience with ITIL or structured service delivery frameworks Background in education or similarly regulated environments Strong technical knowledge across Microsoft 365, Azure ...

service and support critical, high-security projects. We’re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You’ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem-solving ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support audit readiness ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s.•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels.•Adding to and updating all Knowledge Management systems to help support … service levels.•Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives.•Ensure that all changes follow the internal change management processes. Decision Making/Freedom to Act: •Provides on-call support outside of regular business hours, as needed.•Due to the nature ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's. • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels. • Adding to and updating all Knowledge Management systems to help support … service levels. • Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives. • Ensure that all changes follow the internal change management processes. Decision Making/Freedom to Act: • Provides on-call support outside of regular business hours, as needed. • Due to the nature ...