51 to 75 of 217 Problem Management Jobs in the UK

from candidates who have a health professional background and understand the requirements of Blood Transfusion service and legislation.The post will require business analysis, project management, troubleshooting, incident & problem management, integration and system configuration skills. It would also be beneficial for the post holder to have experience of … to develop a wider experience of IT systems as support and training will be provided to support other IT systems across Pathology, including the management of service critical IT applications. Main duties of the job The post holder will be the system administrator and primary support specialist of the … Blood Transfusion Laboratory Information Management System (LIMS) and for the electronic blood tracking system. These systems are intended to support laboratory processes, and clinical transfusion including pre transfusion sample management, fridge and cold chain management, and administration of blood components including the traceability of components. This is More ❯

to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain … with service sponsors and stakeholders Review Disaster Recovery and Business Continuity provision to ensure such services are fit for purpose Lead the recruitment and management of technical staff including personal development and training Provide an escalation point for incidents, change and problem management Review incidents and service … requests ensure the highest quality standards are maintained About you Proven experience in proactive IT service management and delivery. Strong understanding of IT infrastructure, Microsoft 365, Azure, cloud solutions, virtualisation, security, and BCDR solutions. Skilled in defining services, setting clear metrics, and aligning contracts with business objectives. Experience delivering More ❯

oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams … SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement … and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation and self-service improvements with the aim More ❯

technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops. The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality … iPhones, iPads), office telephony, and WiFi Configuring Firmware/BIOS according to standards Operating System tasks (installing, updating, remediating Microsoft Windows) End point software management (installing, updating, remediating Microsoft Office) Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron) Enterprise management systems (device More ❯

contracts to ensure successful service delivery that adds value and remains aligned with organizational requirements. Additionally, the SMDD will focus on aligning the Service Management function with the company's long-term strategic objectives. Ready to drive excellence in service delivery and strategic alignment? Join us in this pivotal … closely with IT functional and platform squads to provide input into and validate proposed service designs for new solutions/services. Co-ordinate the management and resolution of major incidents in line with the IT Incident Management process, keeping stakeholders informed, identifying lessons learned and driving follow up … actions. Delivers effective Problem Management, taking responsibility for identifying trends in issues over time, prioritising problems, understanding their complexity and updating key stakeholders. Ensure the IT Change Management process is adhered to and attend Change Approval Board (CAB) as required. Manage SLA adherence with internal IT squads More ❯

and/or improve system reliability. Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations. Participates regularly in an on-call rotation with Production Support teammates to … learn more about reliability issues affecting their portfolio. Required Qualifications: Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems. Should exhibit disciplined, process-driven, and results-oriented approach when providing support. Comfortable in the Splunk environment - able to analyze logs, create/modify … expertise in finding root causes and isolating complicated issues with various tools such as Splunk. Knowledge around Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication (FIDO2) solutions. Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder. Experience with Apache and More ❯

phone calls and emails establish the level of assistance required and seek to provide solutions Log all incidents and requests on the Service Desk Management system Take ownership of user issues Provide suitable workarounds and/or contingencies where appropriate Maintain active communications with the end user to ensure … that they are aware of status Maintain a log of progress in the service management system If necessary, progress the call to the next line of support and/or any appropriate third party for further assistance Proactively identify recurring incidents and initiate problem management processes and … availability and assist in report production and exports Update records of IT asset as required Document known errors and system information in the Service Management tool Install, configure, repair and support computer/telephony hardware and software Provide support to relevant IT projects, e.g. service management system improvements More ❯

Time Objective (RTO) and ensuring DR procedures are up to date. Ensure systems maintenance, support, installations, upgrades, performance monitoring, capacity planning, compute and storage management is carried out with minimum disruption to the operation teams. Assess current and projected system performance then recommend and perform changes and enhancements. Evaluate … experience working with Data Protection Software such as Commvault, Dell EMC Networker and Zerto Very strong technical background with proven in-depth analytical and problem-solving skills. Strong knowledge and experience of working with monitoring tools such as Nagios, Grafana, Grey log Working knowledge of Ansible, Kickstart installation process … Shell scripting and other Open Source software that supports the Linux OS. Experience following ITIL based Change Management and Problem Management processes. Demonstrated ability to exercise good judgment and manage risk for critical business systems. Ability to write, present and explain complex concepts to non-technical people More ❯

need: Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP). Strong expertise in IT infrastructure, systems administration, network management and end user support services. Working Experience with Google Workspace. Working Experience with Service Management or Ticketing Tools. Proven communication skills, written and … able to address all levels within the organisation and constructively address conflicts. Ability to read & analyse business processes, procedures, and training material. Strong analytical & problem solving abilities. Good understanding of Client server & web based application architectures. Service oriented demeanour is a must. Driving change and handling difficult situations. Strong … problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Proficiency in deploying and managing IT systems and services in a heterogeneous environment, including Windows, Linux, and cloud-based platforms. List of skills we'd love you to have: Experience with More ❯

a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to … while advancing your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary IT … with business needs. IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation. Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving. Incident & Problem Management More ❯

role offers excellent opportunities for growth and career development in the ever-evolving field of cybersecurity. Your primary areas of focus will include: Event Management Incident Response and Management Endpoint Security Network Security Vulnerability Management Responsibilities As an Operational Security Analyst, you will: Investigate security events from … security and technology, with a commitment to staying up-to-date with industry developments Detail-oriented, conscientious, diligent, reliable, self-motivated, and a natural problem-solver Knowledge of the following technical areas, along with general awareness of others: Cloud Security (Azure/AWS) Windows Security Linux Security Active Directory …/LDAP Authentication Mechanisms (Kerberos, NTLM, etc.) Basic programming/scripting (e.g., PowerShell, Bash) Vulnerability Management and associated tools (e.g., Rapid7) SIEM and associated tools (e.g., Splunk) Endpoint Security Controls (e.g., EDR/Anti-virus) Networking Fundamentals (OSI Model, TCP/IP, DNS, ICMP, routing) Network Security Controls (Firewalls More ❯

role offers excellent opportunities for growth and career development in the ever-evolving field of cybersecurity. Your primary areas of focus will include: Event Management Incident Response and Management Endpoint Security Network Security Vulnerability Management Responsibilities As an Operational Security Analyst, you will: Investigate security events from … security and technology, with a commitment to staying up-to-date with industry developments Detail-oriented, conscientious, diligent, reliable, self-motivated, and a natural problem-solver Knowledge of the following technical areas, along with general awareness of others: Cloud Security (Azure/AWS) Windows Security Linux Security Active Directory …/LDAP Authentication Mechanisms (Kerberos, NTLM, etc.) Basic programming/scripting (e.g., PowerShell, Bash) Vulnerability Management and associated tools (e.g., Rapid7) SIEM and associated tools (e.g., Splunk) Endpoint Security Controls (e.g., EDR/Anti-virus) Networking Fundamentals (OSI Model, TCP/IP, DNS, ICMP, routing) Network Security Controls (Firewalls More ❯

Ability to collaborate with global teams Flexibility to adapt to changing priorities and ambiguity Experience working with stakeholders at various levels Vendor and resource management skills Strong time management, multi-tasking, and prioritization skills Familiarity with DevOps and ITIL practices What would be your key responsibilities? Manage business … for proper prioritization Identify automation opportunities in business and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots More ❯

Ability to collaborate with global teams Flexibility to adapt to changing priorities and ambiguity Experience working with stakeholders at various levels Vendor and resource management skills Strong time management, multi-tasking, and prioritization skills Familiarity with DevOps and ITIL practices What would be your key responsibilities? Manage business … for proper prioritization Identify automation opportunities in business and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots More ❯

progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear … of request. Its a broad and exciting role, so were looking for someone up for a challenge - if youre a personable and a communicative problem-solver, then this is the role for you. Core responsibilities Provide support to customers and colleagues facing more complex service requests regarding Arbor Troubleshoot … support as necessary Investigate and produce detailed bug reports and product feedback requests to internal Product and Engineering Teams Support with incident analysis and problem management Adhere to Service Level Agreements to ensure customers receive support in a timely manner Keep up to date with new product releases More ❯

ITIL v4 Foundation is desirable. Personal Qualities: Excellent communicator, delivery-focused, self-motivated, able to work with minimal supervision, methodical and structured approach to problem-solving, able to influence decisions through reasoned argument, quick to build relationships, committed to getting the job done. Additional Information: Some out-of-hours … adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests, and ensure … Collaboration: Collaborate with the wider IT team to ensure service owners are kept informed and escalations are dealt with in a timely fashion. Knowledge Management: Develop and maintain knowledge bases to capture repeatable tasks. Capacity Planning: Own the JML (Joiners/Movers/Leavers) process and work with the More ❯

their greatest potential. Title and Summary 1st Line Operational Risk Director - Product, Delivery & Group Functions Director for Product, Delivery and Group Functions Operational Risk Management Job Description Summary Background The company • Vocalink Limited (VLL) is a technology-driven payments company with a unique and unrivalled position within the UK … scale as well as access to innovative technologies and a global talent base. The Team • VLL operates a 3 Lines of Defence (3LOD) risk management model. • This role is within the 1st Line Risk & Control Team, in the 1st Line of Defence (1LOD). • The Team acts as a … risk partner to the 1LOD as well as providing independent oversight and challenge where required. • The Team: ensures 1LOD functions comply with VLL risk management policies and standards; supports embedding of robust risk management practices into BAU operations; drives delivery of VLL's risk transformation agenda in the More ❯

Description Senior Infrastructure Engineer Leidos is seeking an experienced Senior Infrastructure Engineer to lead a team in supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires advanced expertise in Linux administration, automation, and system integration, some basic Windows experience, along with … infrastructure. This role requires a daily in-office presence. Candidate must be eligible to undergo security clearance (DV). Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring & Optimization: Utilize to proactively enhance system performance. Security & Compliance: Ensure adherence to industry best practices, including patch management More ❯

Continuity Manager. The role will be an initial 3 month contract and will provide you with the opportunity to use formal risk assessment and management processes to reduce risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key … risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements Provide support for the Major Incident process Work closely with Problem Management Engage and work with Projects, delivering the Service Continuity products to support the service in production Produce periodic reports upon request, monitoring … of the IT Disaster Recovery/failover services, identifying issues and remediation activities Supplier governance Work closely with the Risk Manager, in the overall management of IT and business risks. Own and maintain the IT Service Continuity Management (ITSCM) Process and Plan Identify opportunities for the improvement, efficiency More ❯

Continuity Manager. The role will be an initial 3 month contract and will provide you with the opportunity to use formal risk assessment and management processes to reduce risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key … risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements Provide support for the Major Incident process Work closely with Problem Management Engage and work with Projects, delivering the Service Continuity products to support the service in production Produce periodic reports upon request, monitoring … of the IT Disaster Recovery/failover services, identifying issues and remediation activities Supplier governance Work closely with the Risk Manager, in the overall management of IT and business risks. Own and maintain the IT Service Continuity Management (ITSCM) Process and Plan Identify opportunities for the improvement, efficiency More ❯

Your new company This Facilities Management company is looking to add a 1st line engineer to their service desk. The role is based at their head office north of Salisbury, so you'll need your own transport, but free parking is available. Your new role As a member of … as 'first time fix', trend analysis). Experience of hardware and software refresh initiatives, including provisioning of end-user devices. Experience with device configuration management tools. Problem Management (including Root Cause Analysis). What you'll get in return With a salary of up to More ❯

manager (or a similar role) and have a deep understanding of identifying, treating, and eliminating incidents, problems, and changes. Key Duties and Responsibilities • Incident & Problem Management: Oversee and manage incidents and problems within your organisational area. • Operational Direction: Provide clear direction to operational teams during and after incidents. … and required escalations through the appropriate channels. Required qualifications to be successful in this role • Defence Experience: Proven experience working in Defence environments. • Incident Management Expertise: Demonstrable experience as an incident/problem manager or in a similar role. • Impact Assessment: Strong knowledge and experience in assessing the … of incidents against project scope. • Stakeholder Engagement: Confident in managing and engaging with stakeholders. Desired Competencies • Communication: Excellent verbal and written communication skills. • Process Management: Strong process management abilities to streamline incident handling. • Leadership: Proven leadership skills to guide and support teams during critical incidents. If you are More ❯

Description Infrastructure Engineer Leidos is seeking an experienced Infrastructure Engineer to be part of a team maintaining and supporting an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires hands-on experience with Linux administration, automation, and system integration and some basic Windows Experience. The … employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Address and mitigate system-related incidents while implementing proactive solutions. Performance Monitoring & Optimization: Utilize tools to monitor and fine-tune system performance. Security & Compliance: Ensure adherence to industry best practices More ❯

providing expert-level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem-solving skills, and crucially - the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working. The … Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group … Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances In the role More ❯

requires strong communication skills to collaborate effectively with both technical and non-technical stakeholders. You will be responsible for data governance, data modelling, metadata management, and ensuring compliance with data standards. Key Responsibilities: 1. Data Architecture & Engineering Design and implement scalable data architectures that align with business objectives. Work … designs and solutions. Create visual presentations and reports to communicate insights to stakeholders. Collaborate across multidisciplinary teams and advocate for data best practices. 4. Problem-Solving & Innovation Identify and address data-related issues using analytical and problem-management techniques. Explore innovative tools and methodologies for improving data … proficiency in Java, SQL, Python, SparkSQL, and PySpark. Experience with Microsoft Power Platform (PowerApps, Power Automate, etc.). Good understanding of data governance, metadata management, and compliance frameworks. Ability to communicate effectively with both technical and non-technical stakeholders. Experience in data modelling, data profiling, and source system analysis. More ❯