101 to 125 of 1,560 Service Delivery Jobs in the UK

natural leader with a passion for operational excellence and team development? We're looking for four Operations Team Leaders to guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you'll be the driving force behind shift performance, service quality, and continuous … improvement. At Service Express, ourOperations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support . If you have proven leadership experience in a technical environment-especially with iSeries or Intel platforms-you'll thrive here. We offer … continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed More ❯

Select how often (in days) to receive an alert: Create Alert Job Title: Service Delivery Manager - UK Payroll Location: Surrey, GB Reference No: 2962 Office Type: Office Elevate Your Career with Zalaris Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We're big enough for you to grow and be a part of … and authentic workplace where everyone brings their own uniqueness. Zalaris' employees come from different backgrounds, cultures, and walks of life, and we are proud of it. Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as … high customer satisfaction for both the client and their employees. This role is ideal for someone who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a … week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership * Manage services to make sure that we deliver what we've promised to our customers and our own organisation * Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues * Prepare and deliver More ❯

Job summary The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent (CASD), and delivering some of the … real-world challenges, we want to hear from you. We're currently recruiting IT Operations Analysts to join our high-performing team, where your expertise will directly impact the delivery and evolution of IT services across the organisation. You'll play a pivotal role in shaping the scope, team and support services within the organisation. You'll oversee the … configuration of IT services and supervise a small team of IT Service Desk Administrators, ensuring the effective delivery of IT services. This includes managing obsolescence, supporting future capabilities and providing through-life support. Due to this being a front-facing, customer-focused role, hybrid and flexible working can be considered for this post but regular in-person office More ❯

At Morrisons, our Wholesale business is growing fast, supplying food and goods to partners across the UK and further afield. Behind every smooth order, on-time delivery and happy customer, there's great technology. We're looking for a Service Delivery Manager to make sure our technology services in Wholesale are reliable, efficient and always improving. You … wholesale operations and third party suppliers - keeping services running smoothly and making sure issues are resolved before they impact our customers. What you'll bring: Take ownership of technology service delivery for the Wholesale department. Build strong relationships with key stakeholders and technology teams. Monitor service performance, manage SLAs, and lead service reviews. Coordinate incident and … problem management, ensuring quick resolution and root cause analysis. Identify opportunities to improve service reliability, efficiency and customer satisfaction. Work closely with suppliers to manage contracts, performance and escalation. About you You'll play a key role in keeping our Wholesale business running at its best, ensuring systems and services behind every order are dependable and fit for the More ❯

A hybrid role that provides an efficient and cost-effective delivery of first and second-line support for information systems and related technology services within Octavia. To support the smooth operational running of Octavia's DT Infrastructure and Applications. Key Responsibilities Infrastructure Support Provide first and second-line support of issues regarding the DT and communications infrastructure, in accordance … with service level targets as set by the DT Service Delivery Manager Receive incident reports and service requests from a variety of sources (e.g. in person, by telephone, email, text, Teams, workplace, from the Service Desk tool or via automated alerts) and ensure that all service requests, incidents and problems are logged, categorised, analysed … defined processes and parameters Where necessary, to liaise with or pass the job to other colleagues inside and beyond DT; or to flag a particular issue to the DT Service Delivery manager, for onward escalation Provide Infrastructure support, including PRTG, Exchange Server, Teams, Azure, M365, IIS, Active Directory, DNS, ADFS, DHCP, SQL Server, Sophos, Rubrix, Forcepoint, Mimecast email More ❯

Today job requisition id R257940 Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. Job Title IT User Support Specialist Department IT Service Delivery Office Location London Reports To Regional IT Manager - UK & SA Working Hours A working pattern of 35 hours per week, falling between the days of Monday 07.30 … to the objectives of the legal practice. Members of this department are expected to fit into the firm's culture and be committed to providing a high quality of service to our customers. Role Overview The role of the User Support Technician is to provide second line IT support to the business. This involves taking ownership of incidents & requests … that have been assigned/escalated to the User Support team and troubleshooting these through to resolution in a timely and consistent manner meeting customer satisfaction and continuous service delivery demands, thus cultivating a first-class consistent experience for the business. The User Support Technician provides support primarily to the London office but may also be called upon More ❯

Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide an effective high-quality service, repair and installation works? We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office Work-Life Balance : 25 days annual leave … access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of … contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty's subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through More ❯

Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide an effective high-quality service, repair and installation works? We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office Work-Life Balance : 25 days annual leave … access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of … contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty's subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through More ❯

Are you an experienced Service Delivery Manager based in the Kent area, looking to lead a high performing team to provide effective high-quality service, repair and installation works? This role is hybrid, offering the flexibility of working from site, office and home. We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid working … access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of … contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty's subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through More ❯

Senior Service Delivery Specialist (Programme Coordinator) Talent Pool Operations - Customer Service Title Senior Service Delivery Specialist (Programme Coordinator) Contract Type QA Ltd Permanent Job Advert This role requires holding or passing and maintaining security clearance for the duration of your employment in the role. In this role, you will act as the first point of … and external stakeholders. Maintain excellence in coordination activities, including answering stakeholder queries, onboarding learners, managing commercials, and evaluating training programme feedback. Collate, analyse, and report programme feedback data. Present service delivery reviews to clients. Key Skills/Experience Required: Building and maintaining client relationships. Extensive cross-functional collaboration skills. Effective soft skills and emotional intelligence facilitating effective written More ❯

Job Title: IT Service Management, Service Architecture & Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: £500 to £575 per day Duration: 9 months + Overview: We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design … ll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency … reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical More ❯

Head of Client Service Excellence page is loaded Head of Client Service Excellence Apply locations Cannon Street, London time type Full time posted on Posted 2 Days Ago job requisition id R_15017 Job Title Head of Client Service Excellence Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 … are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Group's Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north star" for More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into … the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. … Key Responsibilities * Lead a specialist M&A IT team * Own end-to-end IT delivery during acquisitions: due diligence to post-integration * Assess target company IT environments, risks and compatibility * Create and manage IT integration/separation plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into … the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. … Key Responsibilities * Lead a specialist M&A IT team * Own end-to-end IT delivery during acquisitions: due diligence to post-integration * Assess target company IT environments, risks and compatibility * Create and manage IT integration/separation plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance More ❯

IT Technical Service Delivery Manager Location: Grays, Essex (On-site/Hybrid options available) Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact? We're on the lookout for a Technical Service Delivery Manager to … lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager. What You'll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide … technical team members Identify and implement improvements in service delivery Maintain accurate technical documentation and report on KPIs What You'll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership and project delivery skills Excellent communication and stakeholder management ITIL, PRINCE2, or More ❯

a decadewe havebeen partnering with the world's leading awarding bodies to deliver intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : Responsibilities Assessment Service Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team. It … is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders. Assessment Service Consultant is focused on successfully owning and managing the delivery of the operational services for live examinations. They are also responsible for the delivery of an examination session, service … from planning through to full reconciliation of all exam responses before results issue, to ensure the marks always go to the correct candidate. The role will involve managing the service to our customers in a matrix managed environment, co-ordinating activities across a number of functions and teams, managing the reporting required and delivering the service to contractual More ❯

Business & Delivery Operations Manager Position Overview We are seeking a highly capable and driven Business Delivery & Operations Manager to support the Director of Professional Services in shaping and scaling a strategic, outcomes-led service offering that helps clients maximise the value of Actimize’s financial crime detection platforms. This role will play a pivotal part in both … shaping internal business operations and enabling high-quality client delivery across financial crime and compliance services. You will operate at the intersection of business management, delivery enablement and partner oversight, acting as the operational engine that keeps internal teams aligned, clients satisfied and the business running predictably. This is a unique opportunity to shape a rapidly evolving service line from the ground up, acting as a trusted advisor and key enabler of growth. Duties and Responsibilities • Partner with the Director to forecast headcount needs, assess delivery readiness and support pricing or contract shaping activities. • Own the weekly business performance rhythm, including internal dashboards, margin analysis, delivery health reports, and commercial performance tracking. • Lead internal readiness More ❯

Business & Delivery Operations Manager Position Overview We are seeking a highly capable and driven Business Delivery & Operations Manager to support the Director of Professional Services in shaping and scaling a strategic, outcomes-led service offering that helps clients maximise the value of Actimize’s financial crime detection platforms. This role will play a pivotal part in both … shaping internal business operations and enabling high-quality client delivery across financial crime and compliance services. You will operate at the intersection of business management, delivery enablement and partner oversight, acting as the operational engine that keeps internal teams aligned, clients satisfied and the business running predictably. This is a unique opportunity to shape a rapidly evolving service line from the ground up, acting as a trusted advisor and key enabler of growth. Duties and Responsibilities • Partner with the Director to forecast headcount needs, assess delivery readiness and support pricing or contract shaping activities. • Own the weekly business performance rhythm, including internal dashboards, margin analysis, delivery health reports, and commercial performance tracking. • Lead internal readiness More ❯

Business & Delivery Operations Manager Position Overview We are seeking a highly capable and driven Business Delivery & Operations Manager to support the Director of Professional Services in shaping and scaling a strategic, outcomes-led service offering that helps clients maximise the value of Actimize’s financial crime detection platforms. This role will play a pivotal part in both … shaping internal business operations and enabling high-quality client delivery across financial crime and compliance services. You will operate at the intersection of business management, delivery enablement and partner oversight, acting as the operational engine that keeps internal teams aligned, clients satisfied and the business running predictably. This is a unique opportunity to shape a rapidly evolving service line from the ground up, acting as a trusted advisor and key enabler of growth. Duties and Responsibilities • Partner with the Director to forecast headcount needs, assess delivery readiness and support pricing or contract shaping activities. • Own the weekly business performance rhythm, including internal dashboards, margin analysis, delivery health reports, and commercial performance tracking. • Lead internal readiness More ❯

The team you'll be working with: Security Account Delivery Director We are currently recruiting for a dynamic Security Account Delivery Director to join our growing Security team. This vacancy is hybrid variable based in Birmingham. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration … opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; The Account Delivery Director is responsible for managing large, complex security accounts at both strategic and operational levels. The role ensures the effectiveness of security practices, manages client engagements, drives operational maturity … improvements, and oversees delivery assurance activities. Operating at SFIA Level 6, the role requires the initiation, definition, and oversight of high-impact security delivery activities, including client engagement, delivery assurance, security governance, and strategic growth. The Director is responsible for aligning security initiatives with business objectives and ensuring the organisation's resilience against evolving threats. Using your More ❯

knowledge and understanding of the project lifecycle within IT Services are essential. The candidate must be accredited with PRINCE2 at the practitioner level. Support and development of all IT service project delivery functions and processes. Located in leafy St John's Wood on the Jubilee line, minutes from Central London, our independent private hospital has just been rated … in the country for care in the latest Bupa survey. Notably, all profits support our on-site hospice, St John's. Am I the right person for this IT Service Delivery Manager role? Minimum of 4 GCSEs or equivalent (including English and Mathematics) Excellent project management skills - PRINCE2, agile Good general knowledge of IT systems and processes BSc … of this Senior Project Manager? Provide proactive, methodological project management support to the information technology team and the business. Ensure that all projects are managed so that the Customer Service and Service Delivery personnel perform their duties to provide high-quality support. Ensure that SLAs are met for calls, tickets, and other deliverables. Participate in projects and More ❯

Service Desk Engineer - West Midlands Fire and Rescue Service Overview West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people. Our vision is 'Making the West Midlands safer, stronger and healthier'. This vision and the … strategic goals outlined in 'Our Strategy' are what drives the people, professionalism and pride with which we serve our communities. We have an exciting opportunity for a Service Desk Engineer to join our team and work alongside colleagues in the Service Operations team. This first line role will be based at our headquarters in Birmingham, but will offer … to users in an Office 365 environment. In addition, you should have significant experience of supporting users with Windows 10/11. Responsibilities take ownership of user incidents and service requests to successful resolution, with emphasis on service delivery acknowledge, triage and manage service contacts received via multiple contact channels ensure that all contacts received by More ❯