101 to 125 of 614 Service Delivery Jobs in the UK

take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs … identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project ...

take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs … identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project ...

take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs … identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project ...

Delivery Coordinator Salary : Up to £35k + excellent benefits (travel allowance, bonus scheme, pension, health insurance) Location: Docklands - 5 days in the office Our client a pioneering data centre provider, offering secure, resilient, and carrier-neutral solutions is looking for a Service Delivery Coordinator to join their … team! As a Delivery Coordinator, you will be at the heart of our operations, supporting the Service Delivery team in providing timely and efficient administrative support. Duties of the role: Maintaining and updating the Customer Installations team records and databases Assisting with stock checks and audits alongside ...

acute NHS Trusts in England spanning 6 hospitals and other sites, including; 3 tier 1 EDs, the largest Trauma centre in London, a pathology service supporting hospitals and GPs across east London, many specialist services and a number of services that reach out into the community. We are looking … experienced IT manager to lead an ITIL based Service Delivery team helping them to resolve complex technical issues.The post holder would take a strategic view to drive service improvement and efficiencies. They will also plan and develop/implement key tools such as the Service Management ...

1652GRE Off Site Operations Delivery Lead Hinkley Point C Construction Site & Associated Development Sites PAYE £226.21 or Umbrella £319.70 Principal Accountabilities The Delivery Lead will: Manage day to day the provision of a critical site support service to a construction workforce of circa 16,000 Be accountable … ensuring all statutory, regulatory and site and Associated Development site operational and health and safety controls are complied with Form effective relationships with their service contract partners and champions; and remain mindful of the Core Project Values Ensure the contract partners teams are fully competent to perform their assigned ...

Senior Agile Delivery Manager (Contract) Duration: 12 Months Contract Type: Inside IR35 Day Rate: Up to £600/day via Umbrella + Expenses Location: Leeds, Newcastle or Birmingham (60% Onsite Requirement) Opportunity Overview A large, complex organisation is seeking a Senior Agile Delivery Manager to support the delivery of a newly formed software engineering team. This team will focus on a defined backlog of critical improvements across service security, resilience, testability, and recoverability. This is a hands-on delivery role, not a coordination position. You will operate as an embedded Scrum Master within an active ...

join our Expert Services team. In this role, youll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. Youll work directly with enterprise customers to understand their … optimisation, youll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with ...

Hybrid - Liverpool, London or Peterborough Ideally Liverpool) This role is responsible for establishing, leading, and continuously developing a high‐performing HR Application Managed Service that delivers scalable, secure, and high‐quality HR technology services, with a primary focus on the effective operation and optimisation of SuccessFactors systems. It provides … team structure, resourcing, and capability. Furthermore you will and determine the optimal balance between internal expertise and strategic external partners to support both immediate service delivery and long‐term growth. You will act as the senior connection point between business stakeholders, People & Performance leaders, technology teams, and third ...

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely … face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. ...

range Trust IT Security policy implementation and development shaping the trusts long term IT patching cycle, to ensure a seamless and consistent delivery of IT Services Applicants must have achieved, or evidence of working towards & ability to obtain recognized IT Security qualifications such as CISMP, CISSP, CASP along with … contact the Recruitment team in the first instance to check your eligibility before applying. Main duties of the job West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed. Each person plays ...

Senior Network Service Lead 2-year FTC £60,000-£67,000 + Excellent Benefits Bristol - Hybrid working (2/3 Days Onsite) A major technology transformation programme is underway, and we're looking for an Senior Network Service Lead to play a pivotal role in delivering a modern … secure, and resilient enterprise network across multiple sites. Senior Network Service Lead - The Opportunity You will lead the successful delivery, transition, and ongoing assurance of a major Modern Network Programme. Working at the intersection of project delivery and operational services, you'll ensure the new network platform ...

Senior Network Service Lead 2-year FTC £60,000-£67,000 + Excellent Benefits Bristol - Hybrid working (2/3 Days Onsite) A major technology transformation programme is underway, and we're looking for an Senior Network Service Lead to play a pivotal role in delivering a modern … secure, and resilient enterprise network across multiple sites. Senior Network Service Lead - The Opportunity You will lead the successful delivery, transition, and ongoing assurance of a major Modern Network Programme. Working at the intersection of project delivery and operational services, you'll ensure the new network platform ...

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations … play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities * Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture ...

Service Consultant We are currently supporting a global organisation undergoing continued investment in their IFS landscape and are looking to engage an experienced IFS Service Consultant to support and enhance their Service & Maintenance capabilities. Role Overview As an IFS Service Consultant, you will play … role in delivering and optimising Service Management within IFS. You will work closely with business stakeholders to ensure the solution supports field service operations, maintenance processes, and overall service delivery excellence. Key Responsibilities Configure and support IFS Service Management & Maintenance modules Gather and translate business ...

Smarter, connected homes are key to improving energy efficiency and accelerating Britains transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will … directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires ...

implementation experience in Telecommunications, Media & Technology (TMT) solutions. The candidate should have hands-on expertise in ServiceNow TNI modules, integrations, CMDB alignment, and telecom service lifecycle management. Key Responsibilities Implement and configure ServiceNow TMT industry solutions. Design & Configure telecom-specific device & Service models. Configure and customize: Form Layouts … Playbooks. Client Scripts, Business Rules, UI Policies. Table Structure. CMDB framework Implement telecom service assurance and operational workflows. Develop automation using Flow Designer and Integration Hub. Implement Service Graph Connectors for telecom ecosystem integration. Develop and maintain REST integrations with OSS systems. Data loading using Import Sets ...

data-driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service … nurture long-term strategic partnerships. Key Responsibilities: Build and maintain strong, trust-based relationships with retail customers, positioning the organisation as a valued service partner. Oversee service delivery to ensure all contractual commitments are met — including support, maintenance, and asset management — in collaboration with internal teams. Coordinate ...

oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external … stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service ...

Description Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team. What does the job involve? Responsible … line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk in IT Best ...

person, remote, and phone), diagnose and resolve hardware, software, and network issues, install, configure, and maintain IT equipment (PCs, laptops, printers, mobile devices), manage service desk tickets ensuring timely resolution and escalation where needed, support user onboarding and offboarding including accounts and access, assist with system updates, upgrades … compliance with data protection, cyber security, and IT policies. About You Essential: experience in an IT or digital support role, strong troubleshooting and customer service skills, knowledge of networking fundamentals and device management, relevant IT qualifications or equivalent experience (such as CompTIA, Microsoft, ITIL), and understanding of remote access ...

Service Delivery Consultant. Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments. Youll … customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets ...

/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. Youll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments … role is for you. What you will be doing Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support ...

mobile number and email address are available on my LinkedIn Profile This role is not suitable for candidates whose experience is limited to service delivery, infrastructure operations, or team management without commercial ownership. You must be able to demonstrate: Direct accountability for Tier 1 MSP/vendor performance … large, globally distributed technology estate where a Tier 1 managed services partner (Cognizant) plays a central role in delivery.You will sit above service delivery, owning how it is governed, measured, and optimised. Your mission is to drive performance, challenge suppliers, and optimise cost across a £100m+ technology spend. ...

mobile number and email address are available on my LinkedIn Profile This role is not suitable for candidates whose experience is limited to service delivery, infrastructure operations, or team management without commercial ownership. You must be able to demonstrate: Direct accountability for Tier 1 MSP/vendor performance … large, globally distributed technology estate where a Tier 1 managed services partner (Cognizant) plays a central role in delivery. You will sit above service delivery, owning how it is governed, measured, and optimised. Your mission is to drive performance, challenge suppliers, and optimise cost across a £100m+ technology ...