101 to 125 of 578 Service Delivery Jobs in the UK

based in London; due to continued growth and expansion they are looking to recruit an IT Support Engineer, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service portal. Communicating with their customers in a professional, supportive, and positive manner. Main Duties and Responsibilities include: Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual’s issue in the wider context ...

support critical operations and a resource for advice on technical issues as required including supporting our two Emergency Operations Centres and Patient Transport Service Contact Centres Applicants must hold a OEM based technical qualification along with a minimum of 4 years working in an IT environment and knowledge … associated services (AES, Breeze, AMS, SM, SBC) You will be the escalation point for the junior team members, assisting the team with incidents and service requests. There will be opportunities to be involved with project work including Voice Recorder upgrade, SIP migration, Inbound Services and other digital first solutions ...

Service Delivery Manager (ERP) Location: UK (remote with about 5 days a month travel to clients/office) Works closely with: Product Managers, Delivery/Projects, Support, Development, Leadership Team to £60,000 base (DOE) + performance bonus (5% - 20%) This role is support manager overseeing ...

based in Nottingham; due to continued growth and expansion they are looking to recruit an IT Support Engineer, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service … several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary. Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual’s issue ...

Senior IT Platform Manager Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions. You will provide technical leadership, manage multi-vendor delivery … requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability ...

Service Delivery Manager - Oracle Cloud Location: Hybrid Security Clearance: DV (Mandatory) Nationality: UK National Role Overview Accountable for the end-to-end operational delivery of a secure, business-critical Oracle Fusion platform click apply for full job details ...

Concepts, the AWS Well-Architected Partner Program, the AWS Migration Acceleration Program or other AWS funding programs. Applying for AWS Competencies and AWS Service Delivery validations on behalf of Lambert Labs. As things stand, Lambert Labs has the Generative AI, SMB, DevOps and Nonprofit Consulting Competencies, along with … different AWS service-specific Service Delivery validations. Engaging with AWS Solutions Architects and AWS Account Managers aligned with our customer accounts. Attending events. Our AWS Consultants attend AWS Experience events and also sometimes attend when we are exhibiting at industry events (in 2026 we are exhibiting ...

Remote based A leading public service transformation organisation is seeking a strategic and visionary Head of Business Change Management to lead a major transformation programme for a key public sector client. This is a high-profile leadership role with responsibility for shaping and delivering enterprise-wide change across … complex, multi-phase insourcing and service transformation initiative. The programme is underpinned by a newly implemented ERP platform and an integrated service solution, including multi-channel customer contact, correspondence services, data and analytics, and automation and AI capabilities to support continuous improvement. This is a unique opportunity ...

make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role Overview -Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals … will have excellent attention to detail, communication and interpersonal skills. Key Tasks Taking incoming calls from customers, engineers, and suppliers, providing support and administration service Uploading to customer portals all relevant compliance certification and updating any job notes Liaison with customers to ensure they are kept informed on progress ...

with US Global Technology Practice leaders and leveraging the full strength of the Lockton Global Network to ensure clients receive seamless, best-in-class service across all territories and time zones. As a key contributor of the tech practices success you should have a strong understanding of the global … regulatory environments, and the dynamics of fast-scaling digital businesses The Account Executive aligns UK and US leadership strategies, ensuring integrated programme design, consistent delivery standards, and unified communication across all global stakeholders. Key accountabilities: Primary UK Client Lead: Serve as the main point of contact for multinational technology ...

to... Act as a subject matter expert (SME) for the candidate tracking system and any associated data/reporting. The individual will support the delivery of the service by ensuring that the system generated reporting in place is efficient and effective. Control the schedule and distribution … relevant reports to the service delivery team as required. Support the regular production of any MI reporting. Provide support and share best practice regarding system data with peers in the service delivery team. Feed data into wider shared dashboards Support the team in creating and generating ...

Full Time To be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency. To advise on and facilitate the redesign of structures and processes with a focus on modernising … transformational process design changes by conducting business and systems process analysis and design at a complex level. To support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners. In this role you will: Work ...

large-scale, diverse organisation? As our new Voice & Data Analyst , youll act as the technical subject matter expert for Tarmacs Voice & Data Network environmentsdriving service excellence, shaping future solutions, and supporting transformation across the business. In this influential role, youll convert business needs into robust technical solutions, take … play a vital part in maintaining our compliance with Cyber Essentials and CRH security standards. If youre passionate about innovative technology, high-quality service delivery, and continuous improvement, this is an exciting opportunity to join a forward-thinking IT team. About the Role As the Voice & Data Analyst ...

Managed Services) Location: Southampton, UK (Hybrid) Salary: Up to £50,000 DOE The Company A well-established and growing UK-based IT Managed Service Provider delivering managed infrastructure, cloud, service desk, security, and professional services to a broad public and private sector client base. The business competes … scoring models. Developing bid plans, timelines, and review cycles to ensure on-time delivery. Writing and editing clear, persuasive, customer-focused responses across technical, service, commercial, and management sections. Tailoring standard content (service descriptions, SLAs, transition, security, onboarding) to specific client needs. Coordinating inputs from Sales, Solutions, Service ...

Location: Hybrid, UK (Southampton commutable) Salary: Up to £50,000 DOE The Company A well-established and growing UK-based IT Managed Service Provider delivering managed infrastructure, cloud, service desk, security, and professional services to a broad public and private sector client base. The business competes for high … scoring models. Developing bid plans, timelines, and review cycles to ensure on-time delivery. Writing and editing clear, persuasive, customer-focused responses across technical, service, commercial, and management sections. Tailoring standard content (service descriptions, SLAs, transition, security, onboarding) to specific client needs. Coordinating inputs from Sales, Solutions, Service ...

plus On-Call Allowance Key Requirements: Minimum of 2 years' experience in 1st or 2nd line technical helpdesk support, preferably within a Managed Service Provider environment Excellent customer service and communication skills Full, clean UK driving licence with the ability to travel to our office for shifts Experience … engaging with clients at all levels, from senior management downwards Ability to prioritise tasks effectively in a busy, fast-paced service desk environment Capable of working both independently and collaboratively within a team Key Responsibilities Delivering 2nd line support remotely and occasionally on-site as required Managing open tickets ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively ...

Senior Service Executive Remote (UK) | Travel Required | Full-time Kickstart Your Career with Experis Academy Want to make an impact within one of the UK's fastest-growing tech talent programmes? Join Experis Academy, part of ManpowerGroup, and help deliver high-quality reskilling and upskilling programmes for clients across … This fully remote role allows you to make a difference from anywhere, ensuring programmes run smoothly, delegates feel supported, and clients receive the exceptional service Experis is known for. As a Senior Service Executive, you'll coordinate day-to-day Academy delivery across small to medium client ...

EMEA Quality SME directly contributes to higher-quality products, optimized processes, and stronger customer satisfaction. Key Responsibilities Collaborate with cross-functional teams including Quality, Service, Field Service, and Technical Content to ensure customer needs are met. Analyze Salesforce, Oracle, and OTA data to identify potential issues affecting product … functional teams, emphasizing implications for customer experience. Actively participate in process improvement initiatives aimed at reducing customer complaints, improving product reliability, and enhancing overall service quality. Engage in training, design review meetings, and potentially field visits to gain hands-on understanding of products and their impact on customers. Support ...

Must have access to a car and driving licence Fantastic opportunity here to join a growing software company who are seeking a strategic and service-driven manager to lead and evolve the customer/application support team. It’s a critical leadership role that will take ownership of application … support, system upgrades, hosted service delivery and release management Seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software ...

Must have access to a car and driving licence Fantastic opportunity here to join a growing software company who are seeking a strategic and service-driven manager to lead and evolve the customer/application support team. It’s a critical leadership role that will take ownership of application … support, system upgrades, hosted service delivery and release management Seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software ...

with senior stakeholders across the region. The role suits someone who enjoys operational ownership, thrives in fast-paced environments, and takes real pride in service quality — rather than purely strategic or architectural work. Key responsibilities: Leading service desk, regional IT services and end-user support across multiple offices … Acting as the senior point of escalation for high-impact incidents Partnering with global IT, security, and engineering teams to ensure consistent service delivery Managing vendors and third-party providers Building strong relationships with senior business stakeholders Driving continuous improvement through service metrics, reporting, and user experience ...

retail, QSR, workplace, and public environments. We are seeking a commercially driven Digital Account Director with a strong background in sales, account growth, and service delivery. This role is suited to someone who not only drives revenue but also ensures programmes are delivered to a high standard and create … environments The Opportunity You will take ownership of key client partnerships -responsible for: Growing revenue within existing accounts Identifying and converting new opportunities Overseeing service delivery to ensure quality, performance, and retention Driving long-term contract value and client satisfaction You will operate as a strategic partner, ensuring ...

Technical Account Manager for London MSP needed – we are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. If you have a strong technical background in Managed Services but prefer building long-term client relationships over closing sales deals or fixing … service desk tickets, this is the role for you. We are looking for a Technical Account Manager (TAM) to take end-to-end ownership of 8–12 small-to-medium customers. You will not carry a sales quota, nor will you be a hands-on engineer. Instead, you will ...

ethernet troubleshooting Knowledge management: This role includes writing and updating technical information to support knowledge sharing within the support team Customer service support: The role requires a strong service delivery focus and customer satisfaction, including mentoring and training first line support staff Configuration management: The role involves … knowledge of Active Directory user/group management Understanding of LAN/WAN technologies - TCP/IP, Ethernet, ADSL, VPN A strong focus on service delivery and customer satisfaction Attention to detail with a methodical and thorough approach to work Ability to stay calm under pressure Strong written ...