101 to 125 of 571 Service Delivery Jobs in the UK

Marine Operations Delivery Lead 1643marg Hinkley Point C, Somerset PAYE £191.75 or Umbrella £272.58 Principal Accountabilities The Delivery Lead will: Manage day to day the provision of a critical site support service to a construction workforce of circa 7,500. Provide technical support for the receipt, transportation … load out of marine Abnormal Indivisible Loads. Be accountable for ensuring all statutory, regulatory and site controls are complied with. Provide client interface to service partners for the care and maintenance of project cargo with a value in excess of £1Bn. Form effective relationships with their service contract ...

opportunity for an experienced Customer Support Team Leader to take ownership of a multi-channel support function and play a key role in shaping service delivery, team performance and customer satisfaction. Youll lead, coach and develop a Customer Support team delivering high quality service to a diverse … Role As Customer Support Team Leader, youll be responsible for the day-to-day leadership and performance of the Customer Support team, ensuring service levels, KPIs and customer experience standards are consistently achieved. Key responsibilities include: Leadership & Team Development Lead, motivate, and develop a Customer Support team through regular ...

About the Role Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts … ensuring efficient service delivery and outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements, and help shape the future of our IT support services. If you thrive in a fast-paced environment and have strong leadership and technical skills ...

Cloud Systems Engineer/Service Engineer , 32,000 - 36,000, Burgess Hill (office based), Monday to Friday (shifts between 8am - 6pm), Permanent, 20 days holiday + Bank Holidays + 2 Birthday days, Pension, parking (first come, first served), training The Role An exciting opportunity for a Cloud Systems Engineer …/Service Engineer to join a growing IT consultancy specialising in cloud solutions. You will be part of the Service Delivery Team, reporting to the Service Delivery Manager, and play a key role in delivering high-quality remote and on-site support to clients. Administering ...

Cloud Systems Engineer/Service Engineer , £32,000 - £36,000, Burgess Hill (office based), Monday to Friday (shifts between 8am - 6pm), Permanent, 20 days holiday + Bank Holidays + 2 Birthday days, Pension, parking (first come, first served), training The Role An exciting opportunity for a Cloud Systems Engineer …/Service Engineer to join a growing IT consultancy specialising in cloud solutions. You will be part of the Service Delivery Team, reporting to the Service Delivery Manager, and play a key role in delivering high-quality remote and on-site support to clients. Administering ...

client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead … govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting ...

Senior IT Platform Manager Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions. You will provide technical leadership, manage multi-vendor delivery … requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability ...

Assistant Director of Technology & Operations, a critical role responsible for ensuring whg’s technology infrastructure, cyber security, enterprise applications and IT service operations are robust, resilient and ready for the future. As Assistant Director, you will provide strategic and operational leadership across infrastructure, security, service delivery … foundations of whg’s technology estate are strong, secure and aligned to our organisational goals. Main job responsibilities: Lead the strategic and operational delivery of Technology & Operations, ensuring whg’s core technology services are robust, resilient, secure and high performing. Oversee infrastructure and cloud services (Azure/AWS, networks ...

operations of the IT Professional Services team with a strong focus on delivering an Effortless Customer Experience through operational excellence, innovation, and outstanding service delivery. You will be instrumental in enhancing processes, supporting financial performance, and developing your team, all while driving continuous improvement. This is an excellent opportunity … ensuring customer ease in every interaction. Set clear expectations, allocate and prioritise work effectively, and monitor performance to ensure consistent, predictable, and effortless service delivery. Ensure the team consistently adheres to established Customer Service Level Agreements (SLAs), using them as a foundation for dependable, low effort customer experiences. ...

Engineer, you will provide day-to-day technical leadership, support, and guidance to the engineering team within your area. You will oversee maintenance and service delivery across Fire and Security systems, ensuring compliance, efficiency, and customer satisfaction. Working alongside the Regional Service Manager and Scheduler, you will … toolbox talks and maintain accurate records for compliance. Mentor and develop engineers through on-the-job coaching and formal training. Deputise for the Regional Service Manager during absences. Promote and maintain a high standard of professionalism, safety, and conduct across the team. Organise and maintain an effective call ...

Service Delivery Manager (Defence Team) NCC Bristol based predominantly on site with limited hybrid working Travel: You will be required to travel between two close sites in North Bristol and further travel may be needed on an ad-hoc basis with clients. Salary ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement click apply for full job details ...

senior leadership role responsible for strategically leading AG’s entire SAP Application Managed Services (AMS) practice for onshore operations. This role ensures efficient delivery, optimized resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring … delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset. Roles & Responsibilities AMS Strategy, Leadership & Governance Build ...

Cloud Systems Engineer/Service Engineer , 32,000 - 36,000, Burgess Hill (office based), Monday to Friday (shifts between 8am - 6pm), Permanent, 20 days holiday + Bank Holidays + 2 Birthday days, Pension, parking (first come, first served), training The Role An exciting opportunity for a Cloud Systems Engineer …/Service Engineer to join a growing IT consultancy specialising in cloud solutions. You will be part of the Service Delivery Team, reporting to the Service Delivery Manager, and play a key role in delivering high-quality remote and on-site support to clients. Administering ...

Cloud Systems Engineer/Service Engineer , £32,000 - £36,000, Burgess Hill (office based), Monday to Friday (shifts between 8am - 6pm), Permanent, 20 days holiday + Bank Holidays + 2 Birthday days, Pension, parking (first come, first served), training The Role An exciting opportunity for a Cloud Systems Engineer …/Service Engineer to join a growing IT consultancy specialising in cloud solutions. You will be part of the Service Delivery Team, reporting to the Service Delivery Manager, and play a key role in delivering high-quality remote and on-site support to clients. Administering ...

established and fast-growing security systems specialist is seeking an experienced Service Manager to take full ownership of its Service Department. This is a senior leadership position with responsibility for service delivery, compliance, people management and performance across a multi-disciplinary security engineering function. The role … based within modern offices with excellent staff facilities and offers genuine autonomy and influence at a senior operational level. The Service Manager Role: Reporting directly to the Operations Manager, you will be accountable for the overall performance of the service function, ensuring exceptional delivery across CCTV, intruder ...

Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would … thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This ...

team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. Key Accountabilities Responsible … delivery of timely, effective support provided by the BST to business stakeholders via the helpdesk. This includes: Daily monitoring of production services. First line issue analysis and intra team escalation. Workload balancing for the BST. Timely provision of service requests. Key relationship management. Attend Service Delivery ...

Allowance £5,750, 8% employer pension contribution, 25 days holiday plus bank holidays Job Role: As ICT Manager , you will take ownership of ICT delivery and assurance across a major, highly regulated infrastructure programme supporting complex operations and long-term remediation/decommissioning activities. You will lead the provision … partners to implement ICT needs for new works, compounds and site set-ups. You will manage ICT vendors, oversee budgets and forecasts, and drive service performance through SLAs, KPIs, asset management, change control and incident management. You will also be responsible for information management and digital ways of working ...

leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation … issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. ...

leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation … issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively ...

going through a huge cyber security transformation! I’m looking for a Security Services Governance Senior Manager to ensure proper governance, documentation, compliance with service standards, quality management of security services and continuous improvement of service delivery. What You’ll Do Maintain security services catalog and service definitions. Develop service governance metrics and reporting. Coordinate service quality reviews and assessments, supporting service audits. Coordinate service improvement initiatives and manage service change control processes. Maintain service management policies and standards. Develop and maintain service governance framework and processes. What ...

going through a huge cyber security transformation! I’m looking for a Security Services Governance Senior Manager to ensure proper governance, documentation, compliance with service standards, quality management of security services and continuous improvement of service delivery. What You’ll Do Maintain security services catalog and service definitions. Develop service governance metrics and reporting. Coordinate service quality reviews and assessments, supporting service audits. Coordinate service improvement initiatives and manage service change control processes. Maintain service management policies and standards. Develop and maintain service governance framework and processes. What ...

going through a huge cyber security transformation! I’m looking for a Security Services Governance Senior Manager to ensure proper governance, documentation, compliance with service standards, quality management of security services and continuous improvement of service delivery. What You’ll Do Maintain security services catalog and service definitions. Develop service governance metrics and reporting. Coordinate service quality reviews and assessments, supporting service audits. Coordinate service improvement initiatives and manage service change control processes. Maintain service management policies and standards. Develop and maintain service governance framework and processes. What ...