101 to 125 of 1,035 Service Delivery Jobs in the UK

Location: North Somerset - Construction Site Based Status: Contract - INSIDE IR35 Duration: 31dec26 Reports to: Senior FM Delivery Lead Morson Talent are working on behalf of a major player within the Energy Sector who have a current (contract) requirement for a motivated FM Delivery Lead for Soft Services to join their established site-based team in Somerset . If … with an ambition to deliver and strive towards excellence, this contract opportunity could be for you! The Opportunity The role holder will be responsible for the day-to-day delivery of Soft FM Services at the Project/construction site and its Associated Developments. This includes planning and oversight of all aspects of the Soft FM Service which … amending policies and procedures that underpin strategy within their work area, and may also be called upon to help prepare detailed specifications, in support of the procurement process. The Delivery Lead will: Manage day to day the provision of a critical site support service to the construction workforce. Manage and be directly responsible for the Soft FM Services More ❯

A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA’s. Your role is all about providing exceptional support to a number of their UK based … will use a broad range of systems and technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are … delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents to advise of progress. Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service Improvement activity. Planning, forecasting and regular More ❯

closely with the National Head of H&I, the H&I Operations and Strategy Manager, and Heads of Laboratories across the country to drive improvement, innovation, and excellence in service delivery for both patients and donors. You'll play a leading role in developing and implementing major change programmes, coordinating key performance and service improvement projects, and … for work with the National Head of H&I, the H&I Operations and Strategy Manager and the 6 Heads of Laboratories (HoLs) to continually develop and improve the delivery of service for patients and donors. Your responsibilities will include: 1. Support and contributing to the development of improved performance and service delivery for the H … I Function and provide input to the development of H&I strategy. 2. Leading and co-ordinating a range of projects addressing performance and service issues across H&I. 3. Managing the project involves implementing major change programmes within H&I. 4. Leading and producing requirements analysis and other related activities for developing H&I IT systems including Hematos More ❯

Technical Service Delivery Manager Up to £60,000 per annum Surrey | DV Cleared or Eligible Overview Join a high-profile project management team delivering major UK defence programmes. Work closely with the Programme Director to ensure smooth project delivery, service transitions, and ongoing management of critical defence systems. Key Responsibilities Oversee delivery across contracts Maintain … project visibility, schedules, and risk registers Produce and manage high-quality project documentation Coordinate service launches and act as key support contact Support roll-out of service management and through-life support improvements Represent the company at customer meetings and assist with MOD bid writing Requirements Project management experience with UK MOD or government programmes Technical knowledge of More ❯

Technical Service Delivery Manager Location: Redhill Salary: £55,000 – £60,000 DOE Hours: 40 per week, flexible start/finish (7:30–9:30/3:30–5:30) Contract Type: Permanent, Full-Time About the Role Talented People are recruiting on behalf of a leading defence and technology organisation for an experienced Technical Service Delivery Manager. The role supports the Programme Director in delivering complex projects for MOD and government clients, ensuring service excellence and compliance. Key Responsibilities Manage multiple technical projects across MOD contracts. Produce and maintain project plans, schedules, and risk registers. Oversee service delivery, ensuring projects meet customer and company requirements. Act as the primary contact for technical … and service management queries. Coordinate cross-departmental communication and performance tracking. Support continuous improvement and through-life service processes. Represent the business in customer and commercial meetings. Contribute to bid and tender submissions. Ensure compliance with HSE and quality standards. Skills & Experience Strong project management background within MOD or government contracts. Technical knowledge of electrical, IT, or satellite More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for you … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for you … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

naturalised British (i.e. originally a foreign national). SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh. You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within … as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme. Main Purpose of the Role The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. … This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support. Key Responsibilities of the Role Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and More ❯

naturalised British (i.e. originally a foreign national). SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh. You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within … as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme. Main Purpose of the Role The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. … This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support. Key Responsibilities of the Role Run the Service Desk : you will be responsible for the health of the service queue, triaging issues, setting and More ❯

Service Delivery Leader Location: Bromley Salary: £15.75 per hour Hours Per Week: 37.5 Are you the candidate we are looking for? At Shaftesbury Next Steps we are recruiting for a Service Delivery Lead. Please note this role does not qualify for visa sponsorship, as the service is not registered with CQC as per the guidelines More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing … the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach … and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed More ❯

Clearance: Developed Vetting (DV) required ?? Duration: 6 Months Rate = £500-£550 per day, Inside IR35. About the Role We are seeking a motivated and capable PMO to join the Service Support Office (SSO) within a major Defence programme. The SSO operates as a hybrid Project Management Office (PMO) that is evolving to take a more service-focused approach … supporting and monitoring in-service IT and digital projects across the Defence landscape. This is an excellent opportunity for a professional with 3-5 years of experience in IT service management projects and exposure to large-scale Defence delivery programmes . You will play a key role in ensuring effective project governance, performance monitoring, and service delivery alignment across multiple workstreams. Key Responsibilities Support the Service Support Office (SSO) in maintaining governance, reporting, and assurance processes across a portfolio of IT service management and in-service support projects. Assist project and service managers with planning, risk management, dependencies tracking, and stakeholder reporting. Produce and maintain PMO documentation such as dashboards More ❯

Role: IT Director - Operations Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, operations-focused IT Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful … candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement* Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas.* Embed a culture of operational excellence by implementing, maintaining, and mentoring teams … on agreed technical and service standards.* Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance. Technical Standards & Governance * Define, document, and maintain robust technical standards across all service lines.* Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client requirements.* Conduct regular audits and quality reviews More ❯

Job Title: IT Service Delivery Manager/IT Workplace Enablement Lead Location: London, UK (Hybrid) Contract 6 Months Outside IR35 Our client a fast-growing global fintech is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end-user experience across their UK and international offices. You’ll lead the IT Enablement team … day operations, reliable IT services, and scalable support systems that help their people work efficiently and securely. This is a hands-on leadership role with a strong focus on service excellence, automation, and process optimisation. Key Responsibilities Lead and mentor the IT Workplace/Service Desk team to deliver exceptional IT support. Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met. Act as the escalation point for complex issues and high-priority incidents. Drive automation, self-service, and continuous improvement initiatives. Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools. Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes. Monitor and maintain corporate More ❯

Job Title: IT Service Delivery Manager/IT Workplace Enablement Lead Location: London, UK (Hybrid) Contract 6 Months Outside IR35 Our client a fast-growing global fintech is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end-user experience across their UK and international offices. You’ll lead the IT Enablement team … day operations, reliable IT services, and scalable support systems that help their people work efficiently and securely. This is a hands-on leadership role with a strong focus on service excellence, automation, and process optimisation. Key Responsibilities Lead and mentor the IT Workplace/Service Desk team to deliver exceptional IT support. Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met. Act as the escalation point for complex issues and high-priority incidents. Drive automation, self-service, and continuous improvement initiatives. Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools. Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes. Monitor and maintain corporate More ❯

Role Title: SAP Service Design and Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £448.88 p/d Umbrella inside IR35 Role purpose/summary The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the … live environment in a structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Core Responsibilities: Service Design & Readiness Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure … all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Transition Management Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service More ❯

Success, Relationship Management, Customer Onboarding, Implementations, or Project Management-preferably within Cyber Security. This role is crucial in helping customers realize value from their investments and ensuring high-quality service delivery from internal teams. A Customer Success Manager plays a critical role in the Managed Security Services Team at Bridewell, focusing on helping customers realize value from their … investments. You will support onboarding, development, and maintenance of customer relationships throughout the service lifecycle, promoting growth and retention while advocating for customers within the company. This role also involves driving excellence in service delivery to ensure high customer satisfaction, as well as defining continuous improvement and developing processes for consistent service management. Role Responsibilities Build … Be the customer voice within Bridewell working with Bridewell teams to ensure excellent customer experience, maximising value for both Bridewell and the customer. Own customer success plans to drive service adoption, providing strategic guidance, enablement, and day-to-day advice to help them maximise value. Proactively monitor and analyse your customer's needs to identify opportunities and potential risks More ❯

goals. We are looking for a Customer Experience Manager to manage all of the operational-focused elements of the customer experience between Sword and our Energy customers, ensuring the service they receive retains existing engagements, maximises current and future revenue opportunities, and demonstrates a true partnership between both parties with value-add at the forefront of everything we do. … a dynamic, fast-paced and growing account environment, governed by an experienced leadership team and guided by a comprehensive technical group. Ideally, you will have an operational or project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience … Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Work with key personnel both within SWORD and at the CUSTOMER to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership More ❯

on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future. Role Overview The ICT Service Desk Senior (Team Lead) is responsible for ICT Technicians (2nd … line), leading escalations for the Sureserve Service Delivery Team and managing projects the team is involved with. The role requires high quality technical support, systems maintenance, and service delivery across the organisation, as well as continual service improvement. This role combines hands-on technical expertise with leadership and mentoring responsibilities of ICT Technicians (2nd line … Monitor system performance and security, responding proactively to potential risks or failures. Lead or contribute to ICT projects, upgrades, system implementations and acquisition integrations Identify opportunities to improve processes, service delivery, and system reliability. Work closely with other ICT teams and departments to deliver integrated technology solutions. Document technical procedures, policies, and knowledge base articles. Ensure compliance with More ❯

on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future. Role Overview The ICT Service Desk Senior (Team Lead) is responsible for ICT Technicians (2nd … line), leading escalations for the Sureserve Service Delivery Team and managing projects the team is involved with. The role requires high quality technical support, systems maintenance, and service delivery across the organisation, as well as continual service improvement. This role combines hands-on technical expertise with leadership and mentoring responsibilities of ICT Technicians (2nd line … Monitor system performance and security, responding proactively to potential risks or failures. Lead or contribute to ICT projects, upgrades, system implementations and acquisition integrations Identify opportunities to improve processes, service delivery, and system reliability. Work closely with other ICT teams and departments to deliver integrated technology solutions. Document technical procedures, policies, and knowledge base articles. Ensure compliance with More ❯

IT Service Delivery Analyst 📍 Swindon 📅 Initial 12-month contract (potential to extend or convert to permanent) About the Role Looking for a skilled and proactive IT Service Delivery Analyst to provide frontline IT support within a busy technical environment. This position plays a key role in ensuring the smooth operation of IT systems, supporting end users … and contributing to wider IT service delivery. You’ll be the first point of contact for technical issues, working hands-on with hardware, software, and first-line network support. The role offers the chance to work in a complex, highly regulated environment with exposure to modern IT practices and the opportunity to develop your expertise further. Key Responsibilities Provide … technical support across hardware, software, networks, and local site systems (including telecoms, servers, and applications). Install, configure, and maintain IT equipment, applications, and core infrastructure. Manage incidents and service requests in line with SLAs, escalating complex issues where necessary. Coordinate IT procurement and vendor relationships, maintaining accurate documentation and knowledge sharing. Support testing, deployment, and project-based initiatives More ❯

Job Title: Service & Solutions Architect Location: Midlands Job Type: Full-Time (40 hours per week) Salary: £65,000 Job Summary: As a Service and Solution Architect, you will play a pivotal role in designing and delivering innovative network solutions tailored to our clients’ business needs. You will work closely with sales, engineering, and service delivery teams … WAN, SD-WAN, Wireless, Leased Lines and cloud connectivity. Translate business requirements into scalable and secure technical architectures. Create high-level and detailed design documentation, including network diagrams and service designs, to include Holiday Parks & MBU’s Pre-Sales Support Collaborate with the sales team to understand client needs and present tailored solutions. Assist in preparing proposals, RFP responses … and cost models. Service Integration & Delivery Define service components and integration points for seamless delivery. Work with project managers and service delivery teams to ensure successful implementation. Provide technical oversight during deployment and transition phases Stakeholder Engagement Act as a trusted advisor to clients, guiding them through solution options and best practices. Liaise with vendors More ❯

Head of L&D Service Delivery & Customer Success Compensation: £60k+ (depending on experience) + performance related bonus + early-stage equity (EMI scheme) Overview Are you an entrepreneurial individual that’s looking to play a pivotal role - that comes with genuine founding equity - in an ambitious young company helping humans work their best lives? At Prime8 Academy, our … of initiative and want their work to make a positive difference to the lives of others. The Role: Shape the Future of Work with Us As our Head of Service Delivery, you’ll be both a hands-on builder and a future leader. You’ll work directly with the CEO and co-founders to shape how Prime8 delivers … for clients and how the company scales. This is not just a delivery role - it’s your chance to help define how a start-up is built and grows. You will own delivery excellence today, while helping architect the systems, processes, and culture that will power Prime8 for tomorrow. What you’ll be doing: Manage onboarding and delivery More ❯