126 to 150 of 739 Service Delivery Jobs in the UK

Senior AV Support Technician. This position is with a law firm based in London. The Senior Technician will be responsible for delivering a comprehensive, efficient, and error-free AV service for internal and external clients across meeting rooms and collaboration spaces. They will act as the subject matter expert and go-to person for all aspects of Audio Visual … services, providing expert guidance, support, and technical leadership Main duties and responsibilities Service Delivery - Leading by example and defining true 5-star excellence in client service that delivers a market leading edge. - Set up, prepare, configure, test, monitor, and troubleshoot UCASS equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other … corrective solutions, including offsite repair as needed. - Support video production as required to produce, dub, edit, and copy all AV media, uploading these to Vimeo or MS Stream, etc. Service Management - Co-support the management of the firm's outsourced service providers to ensure a high standard of service delivery is provided for technical support, as More ❯

+ PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical … standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop/Laptop/VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation/deployment Software and More ❯

experience +Previous PC Build or Deskside experience with Windows 11 +SC clearance Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical … standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop/Laptop/VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation/deployment Software and More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer … s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources … and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and More ❯

will be at the heart of digital transformation , driving improvements that will empower colleagues across the organisation to work smarter, faster and more effectively. You will oversee our Managed Service Provider and small internal team, ensuring excellence in service delivery, cyber security and user experience , whilst providing strategic leadership at senior level. As part of the senior … bank holidays, rising to 32 days over time (pro rata) Life assurance at 2 x basic salary Competitive contributory pension scheme 24/7 Employee Assistance Programme and OH service Enhanced sick pay Excellent learning & development opportunities and career progression Annual performance/salary review Help us to make a positive change to the lives of children and young … will be at the heart of digital transformation , driving improvements that will empower colleagues across the organisation to work smarter, faster and more effectively. You will oversee our Managed Service Provider and small internal team, ensuring excellence in service delivery, cyber security and user experience , whilst providing strategic leadership at senior level. As part of the senior More ❯

Field Service Delivery Lead Rate: £490 Per Day Inside IR35 | 26 weeks+ (likely extension) Location: Reading (Hybrid - 2 days/week in office, travel as needed) Start: ASAP | Driver's check required Key Responsibilities: Lead technical delivery for a new Field Management System (engineer scheduling, installs, home checks) Ensure solution designs and third-party low-level designs … first point of contact for technical issues, escalating only when necessary Challenge third-party approaches, drive best practice, and push back when needed Essential Skills & Experience: Hands-on technical delivery in enterprise IT environments (ideally telecoms or field services) Strong background in system testing, IT support, and troubleshooting Experience with enterprise architecture and solution design best practices Able to … and ORT Confident communicator, able to influence and challenge third parties Not a project manager role, looking for a senior technical specialist or technical lead who enjoys hands-on delivery and technical problem-solving. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do … financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions. In this role, you'll act as the key liaison between clients and internal … teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use cases, you'll be able to translate technical details into clear, client-friendly More ❯

/director when required General administration and implementation on Windows server environment Understand and detailed planning and designing for enterprise IT environment IT element configuration including day-to-day service delivery Proof of concept testing and acceptance testing Vendor negotiation and control Development and implementation for new features and services Establish and cease PC/Server Security systems … Project and service delivery schedule management Maintain secure operations and keep the environment tidy Documented approach for implementation and modification Periodical status report to line manager Cover early shifts as a part of team rota Travel over the world for business purposes as and when required Helpdesk Engineer Ideal Candidate: Wide knowledge and proficiency in PC software like … Microsoft Windows 11/servers, MS Office and Antivirus software’s General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365 Proven customer service experience Strong time management/multi tasking & organisational skills Strong work ethic, Reliable time keeping and attendance Accurate, organised and eye for detail Cheerful, outgoing and positive disposition More ❯

Rate: £400.00 per day Job Ref: (phone number removed) Job Responsibilities Support the council’s efficiency and reorganisation programme by undertaking business process re-engineering to transform customer-facing service delivery and recommend improvements based on various data sources. Lead the M365 strategy, delivering deployment phases of Power Apps, and implement a programme of business process reengineering across … services. Plan and lead business analysis activities within specific projects, ensuring high-quality deliverables and mentoring other managers and analysts. Provide senior-level business analysis and recommendations, facilitate project delivery, and mentor other business managers and analysts. Act as an ambassador for digital services, lead the M365 tribe leaders learning programme, and deliver a phased plan for the deployment … of M365 Power Apps. Contribute to the development of the corporate digital transformation programme. Develop and design business improvement initiatives to create efficiencies and challenge existing service delivery through business process re-engineering. Work with all services to understand demand and enable digital service provision in line with the Digital Transformation strategy. Provide corporate and service More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault life cycle. * Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL More ❯

updates, peripheral installation, and hardware swaps (including leasing and large-scale hardware rollout). Support server management and network-related tasks. Manage mass rollout and deployment projects, ensuring smooth delivery and minimal disruption. Ensure excellent customer-facing service delivery, with strong communication and interpersonal skills to support end users effectively. Required Skills & Experience Competent and experienced in … Directory, DHCP, DNS, and Print services. Skilled in installation and support of peripheral devices. Multi-skilled IT background, capable of adapting to varied support and deployment tasks. Strong customer service focus, ensuring high-quality service delivery to customers and stakeholders. Desirable Qualifications HMC or Level 4 Diploma (or equivalent IT-related certification). Must be eligble for More ❯

what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead … continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch … risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft More ❯

Client Account Manager Location: London Job Type: Full-time Our client is looking for a Client Account Manager to join their Business-to-Business (B2B) team within the Enterprise Service Management directorate. This pivotal role involves comprehensive management responsibilities for one or several principal government client accounts, reporting directly to the Head of B2B. Day-to-Day of the … Role: Manage client relationships to ensure service requirements are met within budget, service levels, and expectations. Oversee budgets, forecasts, and costs, ensuring invoicing is completed within agreed timeframes. Maintain transparency and compliance in cost and service delivery in line with the Memorandum of Understanding (MoU). Develop a deep understanding of services provided and contribute insights … for service enhancement. Act as the client's advocate within the organisation, ensuring all issues are resolved and changes are implemented efficiently and cost-effectively. Lead internal and external governance meetings, providing direction and leadership. Prepare regular progress reports and forecasts for internal and external stakeholders using key account metrics. Collaborate with B2B Change and Risk colleagues to ensure More ❯

About the Role At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships … with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee … relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all More ❯

infrastructure that enables access, capacity, and resilience across Fauna & Flora's global teams including those in remote or low-connectivity settings. Lead the selection and management of key external service providers, including the University of Cambridge, ensuring high-quality partnerships and service delivery. IT Operations and Service Delivery Provide oversight of IT services across Fauna & Flora … with UK and international regulations. External Provider Management Lead procurement, selection, and ongoing relationships with outsourced IT and telecommunication providers, ensuring accountability, value for money, contract compliance, and high service performance Information Systems & Digital Development Oversee the development, integration and continuous improvement of internal systems to support knowledge sharing, collaboration, and efficient IT system deployment across the global organisation. … data access control, management of cyber risks, and regular data security training across all offices. Leadership and Team Development Lead and support the IT team, fostering a culture of service excellence, continuous learning, and innovation. Provide effective line management through objective setting, continuous performance review, training provision and personal development planning Oversee the day-to-day functioning of the More ❯

Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37.5 hours per week Hourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider.The ideal candidate will have worked in an IT Services roles previously and will have excellent communication and interpersonal skills. You will be required to be fluent in Polish … and English. Required skills: - Previously experience working on an IT Service Desk. - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths More ❯

Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37.5 hours per weekHourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider. The ideal candidate will have worked in an IT Services roles previously and will have excellent communication and interpersonal skills. You will be required to be fluent in … Polish and English. Required skills: - Previously experience working on an IT Service Desk. - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in More ❯

Service Coordinator – Immediate Start (Temp to Perm) Location: Central London (EC1 area) Salary: £27,000 per annum Hours: Monday to Friday, 9:00am – 5:30pm (37.5 hours per week) Are you a proactive multitasker with a flair for customer service and operational coordination? We're working with a growing organisation in Central London who are seeking a Service Coordinator to join their fast-paced support team. This position starts on a temporary basis, with the potential to go permanent for the right person. Key Responsibilities: Manage service requests from start to finish, ensuring timely resolution in line with internal SLAs. Act as the go-to liaison between internal departments, engineers, and clients. Log and track service … trends, delays, and escalations. Support general operations and admin functions as part of a close-knit support team. What We’re Looking For: Previous experience in a busy customer service or helpdesk administration role. Strong coordination skills with a background in service or ticket management. Excellent communication abilities—both written and verbal. Confident working with MS Excel, Word More ❯

Job Title: Professional Services Manager Job Location: Office based - Brighton Job Type: Permanent Travel: Occasional travel to client sites may be required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Professional Services Manager . With over 30 years of experience, our team of business … line manage, lead and coach a team that includes project managers, solutions architects, technical consultants, field engineers, and resource coordinators. The successful candidate will be responsible for ensuring the delivery of services is profitable, efficient, and adequately resourced while also maintaining exceptional customer service. The candidate should have a strong understanding of relevant industry standards and practices. If you … have experience leading a technical project delivery team and thrive in a fast-paced environment, we invite you to join us and make a significant impact on our clients’ success. The chosen candidate will be part of Trident's Leadership Team and will play a crucial role in shaping its future growth and strategic vision. The Professional Services Manager More ❯

authority based in East London, are looking for an experienced M&E Contract Manager to run their M&E and compliance workstreams. We have an opportunity for an experienced Service Delivery Manager to us and lead the M&E function in our responsive repairs division. Key focus will be on ensuring timely, compliant and high quality approach to … and positive experiences, promoting excellent customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and output of repairs and maintenance services. Attend site meetings to … timely reports on project performance, targets, and budgets. Stay updated on contract management practices and legislation. Represent the company and liaise with stakeholders; stand in for the Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. More ❯

tools and carries out specialist tasks associated with the planning, installation, upgrade, operation, control and maintenance of the Trusts computer data network Planning and Organisational Duties Advises & assists the Service Delivery Manager in the planning, design & development of Trust computer data network installations to meet the requirements of data network projects, recommending network devices, protocols & media type Work … closely with the Telecom Manager to ensure that converged architecture is fully maintained and support Manage the availability & delivery of the IT services data network to the Trusts 4000+ users/staff spread over a wide geographical area, adhering to Service Level Agreements. Investigates diagnoses and rectifies complex network problems, working with other team members, department managers, users … Compliance with all IT Services Policies and Procedures, especially those covering IM&T Security which includes Internet Access, Email etc Monitor and produce Network quality measurements to support the service delivery of the IM&T team Responsibility for Finance Ensures assigned resources (staff, equipment etc) are properly utilised and accounted for and that up to date information on More ❯

together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while … maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored … assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify More ❯

Luxury Cruise Liner (3-Month Rotational Overseas Work) TAX-FREE | Living Expenses Covered When Working Away Join a world-class luxury cruise liner as an IT Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you … will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs. IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive More ❯

accordance with the specified frequencies as required in the respective maintenance plans Create and distribute maintenance plans showing effective management to balance depot workloads Liaise with Depot Management and Service Delivery Team regarding the required alteration to a plan or the movement of units Support the Service Delivery Team as required in formulating stock change plans … the fleet appropriately based on the current train plan Ensure depots and outstations are kept informed with regard to arrivals and departures, including any special requirements to support the delivery of the maintenance plan or the train service Training Data Technician Level 3 Apprenticeship Standard Multiple opportunities for progression within the company on completion of this apprenticeship Apprenticeship More ❯