126 to 150 of 1,037 Service Delivery Jobs in the UK

Head of L&D Service Delivery & Customer Success Compensation: £60k+ (depending on experience) + performance related bonus + early-stage equity (EMI scheme) Overview Are you an entrepreneurial individual that’s looking to play a pivotal role - that comes with genuine founding equity - in an ambitious young company helping humans work their best lives? At Prime8 Academy, our … of initiative and want their work to make a positive difference to the lives of others. The Role: Shape the Future of Work with Us As our Head of Service Delivery, you’ll be both a hands-on builder and a future leader. You’ll work directly with the CEO and co-founders to shape how Prime8 delivers … for clients and how the company scales. This is not just a delivery role - it’s your chance to help define how a start-up is built and grows. You will own delivery excellence today, while helping architect the systems, processes, and culture that will power Prime8 for tomorrow. What you’ll be doing: Manage onboarding and delivery More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment … evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month term Day rate: £300-£325 per day, inside IR35 *Please only apply for consideration if you have full More ❯

key. We want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: The University of Portsmouth operates an IT Managed Service scheme. This facilitates a centrally coordinated computing equipment replacement cycle and has enabled the University to standardise purchasing for general computing, improving value for money and the quality of … service. The Service Delivery Analyst will primarily assist in the preparation and deployment of this IT equipment to staff and students across the university and associated processes. Working as part of the Managed Service Team, the Service Delivery Analyst will also provide 1st level and 2nd level support to customers and users within the faculties More ❯

on call allowance The Senior Engineer role is a hands-on technical position where you’ll act as a subject matter expert across Azure providing advanced technical support, service improvement, and project delivery. You’ll work closely with the Team Lead, other engineers, and the wider Cloud Services Group to ensure consistent service delivery and technical excellence. … complex incidents and requests, drive root cause analysis, and help improve the quality and reliability of managed services. The role supports the Team Lead by taking ownership of escalations, service improvement initiatives, and technical delivery tasks. As a senior member of the team, you’ll be expected to work autonomously, coach and support other engineers, and help shape … escalation point for complex technical issues across customer environments. Take ownership of high-priority incidents and ensure timely resolution through effective coordination and technical troubleshooting. Deliver and contribute to service improvement initiatives, including automation, monitoring, and performance optimisation. Work alongside the Team Lead and other senior engineers to support project delivery, service transitions, and escalations. Coach and More ❯

on call allowance The Senior Engineer role is a hands-on technical position where you ll act as a subject matter expert across Azure providing advanced technical support, service improvement, and project delivery. You ll work closely with the Team Lead, other engineers, and the wider Cloud Services Group to ensure consistent service delivery and technical excellence. … complex incidents and requests, drive root cause analysis, and help improve the quality and reliability of managed services. The role supports the Team Lead by taking ownership of escalations, service improvement initiatives, and technical delivery tasks. As a senior member of the team, you ll be expected to work autonomously, coach and support other engineers, and help shape … escalation point for complex technical issues across customer environments. Take ownership of high-priority incidents and ensure timely resolution through effective coordination and technical troubleshooting. Deliver and contribute to service improvement initiatives, including automation, monitoring, and performance optimisation. Work alongside the Team Lead and other senior engineers to support project delivery, service transitions, and escalations. Coach and More ❯

on call allowance The Senior Engineer role is a hands-on technical position where you’ll act as a subject matter expert across Azure providing advanced technical support, service improvement, and project delivery. You’ll work closely with the Team Lead, other engineers, and the wider Cloud Services Group to ensure consistent service delivery and technical excellence. … complex incidents and requests, drive root cause analysis, and help improve the quality and reliability of managed services. The role supports the Team Lead by taking ownership of escalations, service improvement initiatives, and technical delivery tasks. As a senior member of the team, you’ll be expected to work autonomously, coach and support other engineers, and help shape … escalation point for complex technical issues across customer environments. Take ownership of high-priority incidents and ensure timely resolution through effective coordination and technical troubleshooting. Deliver and contribute to service improvement initiatives, including automation, monitoring, and performance optimisation. Work alongside the Team Lead and other senior engineers to support project delivery, service transitions, and escalations. Coach and More ❯

Technical Service Delivery Manager Up to £60,000 per annum Surrey DV Cleared or Eligible Overview Join a high-profile project management team delivering major UK defence programmes. Work closely with the Programme Director to ensure smooth project delivery, service transitions, and ongoing management of critical defence systems click apply for full job details More ❯

IT Service Delivery Technician Location : Axminster , Devon (Hybrid & Field-Based) Contract Type: 6-month Contract to perm Salary : £38,000 - £40,000 + Mileage + Benefits + 25+8 Holidays Are you an experienced IT Support Engineer or Service Delivery Technician looking for a role offering technical variety, autonomy, and progression? Do you take pride in delivering … a high-quality service to users, inc click apply for full job details More ❯

Senior Security Service Delivery Consultant £70k-£85k Hybrid London/UK Based *Applicants must be British Citizens and eligible for SC Clearance* The Senior Security Service Delivery Consultant will play a key role the Cyber Professional Services team, responsible for the design, delivery, and optimisation of customer security solutions. The consultant will work closely with More ❯

Reporting to the Head of Global Business Services, the GBS Service Management Lead is a critical enabler of GBS success. As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuous improvement across service delivery. Acting as the … key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for Monitoring and reporting on the operational service and performance (against agreed KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring innovation/… impact of continuous improvement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare More ❯

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required/occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury click apply for full job details More ❯

On behalf of our Client we're looking for a Head of IT Infrastructure and Service Delivery to lead the team to ensure IT teams provide a good service to colleagues and customers within the wealth management industry. Must be living in the UK and have right to work in the UK and willing to travel at … least 1 day a week into the office at Holborn, London. Reporting to the CTO, the Head of IT Infrastructure and Service Delivery will manage all aspects of the IT Infrastructure including workplace solutions (devices, end user computing, workplace and productivity applications) as well as the Service Desk and customer support. Responsibilities: Lead UK based IT teams … people) that cover 29 offices across the country and provide technology service to colleagues working from these offices as well as remotely from their homes Manage the IT Infrastructure, Workplace and device solutions, Networks and Service Desk Supplier relationship management for all 3rd party supplier partners including business platforms (Software as a Service) and BPO Maintain security More ❯

environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes. What you'll do Lead and deliver the Digital Experience Management … DEM) service for one or more key customers. Use analytics to identify opportunities for automation, remote actions, and process improvements. Drive a fix-forward culture focused on user experience, not just SLAs. Oversee service delivery, governance, reporting, and customer reviews. Monitor performance dashboards and use insights to recommend improvements. Ensure contractual compliance, risk mitigation, and security adherence. … Collaborate with internal teams and service partners to design and deliver value-add solutions. Share best practices and lessons learned across Computacenter accounts. Support presales and service design teams with DEM expertise where needed. What you'll need Current SC Clearance (essential) or clearable Strong background in Service Delivery and data analytics. Experience with end-user More ❯

s, patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between both Trust sites resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware to resolve incidents for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of … desktop applications and end user device hardware, along with infrastructure knowledge such as Active Directory, Cisco networking (switches, Wi-Fi), Cisco Voice etc. Working as part of an integrated service delivery team, you will provide a friendly and professional IT service to everyone you deal with, taking ownership of your own work and engaging fully in departmental More ❯

the right outcomes for our customers – ensuring all key performance targets are met, highlighting challenging areas and working with the Client Account Executives (onsite) to ensure consistent levels of service are provided · Attend weekly and monthly customer meetings, both pre and post- go live, including Quarterly Business Reviews – providing in-depth operational overviews and service delivery performance … Be responsible for the administration and delivery of action plans to improve customer satisfaction through effective service delivery Team Management Manage a team across various locations, on: · Performance management · sickness absence management · annual leave management · regular one to one meetings with direct reports, providing coaching, mentoring and driving team performance to support the professionalisation of the team … Be highly personable with excellent communication skills · Have excellent time management and organisational skills · Be tenacious and resilient in the face of challenges · Have worked within an IT/service delivery setting or as an Account Manager previously · Have a head for numbers and commercial acumen (essential) · Be comfortable using MS Office · You must be able to commit More ❯

the right outcomes for our customers – ensuring all key performance targets are met, highlighting challenging areas and working with the Client Account Executives (onsite) to ensure consistent levels of service are provided · Attend weekly and monthly customer meetings, both pre and post- go live, including Quarterly Business Reviews – providing in-depth operational overviews and service delivery performance … Be responsible for the administration and delivery of action plans to improve customer satisfaction through effective service delivery Team Management Manage a team across various locations, on: · Performance management · sickness absence management · annual leave management · regular one to one meetings with direct reports, providing coaching, mentoring and driving team performance to support the professionalisation of the team … Be highly personable with excellent communication skills · Have excellent time management and organisational skills · Be tenacious and resilient in the face of challenges · Have worked within an IT/service delivery setting or as an Account Manager previously · Have a head for numbers and commercial acumen (essential) · Be comfortable using MS Office · You must be able to commit More ❯

work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are kept to an absolute minimum & meet contractual … requirements. Ensure that excellent levels of customer service are provided to meet the customers’ requirements to maintain high customer satisfaction which will contribute to contract retention and renewal. Ensure that all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line … and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of all employees. Escalate to the Service Delivery Manager/Service Operations Manager any issues with the services Ricoh provide that will not meet the respective service/project delivery targets. Completes More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk click apply for full job details More ❯

transformation and improvement of P2P processes and systems. This is a senior leadership role requiring an experienced Head of P2P from a large international business. Key Responsibilities: P2P Ownership & Service Delivery: Oversee and maintain full ownership and accountability of the end-to-end P2P processes, ensuring smooth service delivery across the SSC. Manage service level … to ensure operational efficiency. Manage P2P systems and process interfaces with external and/or internal partners. Monitor P2P Process Performance and Ensure Compliance Inform the definition of P2P service level agreements (SLA) and KPI. Develop analytics-driven reporting to measure efficiency of end-to-end P2P processes. Ensure compliance and accuracy of P2P process activities with all policies … controls ownership and ensure process documentation is regularly reviewed and kept up to date. Participate in governance forums to provide input on items such as P2P process scope and service delivery and assist in resolving operational issues. Strategic Direction & Process Vision: Define, communicate, and embed a clear P2P process vision and roadmap. Establish strategic initiatives to standardise and More ❯

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help customers achieve their objectives. We take responsibility for all commercial … aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line with agreed customer outcomes, while fostering senior relationships to enhance performance and satisfaction, optimising the benefits of our partnership with … Computacenter. We help our customers prepare for future endeavours and technology trends by sharing best practices, references, and advisory services. Our team defines and owns joint customer service strategies, focusing on improvements, enhancements, and efficiencies in our services. We also act as the focal point for contractual clarification, amendments, and further development of contracts, maintaining ownership of commercial aspects More ❯

Technical Services Delivery Manager Permanent - Hybrid We're looking for a Technical Service Delivery Manager to join a leading global defence communications provider, supporting critical projects across multiple Ministry of Defence portfolios. You'll work closely with the Programme Director to oversee the delivery and service management of high-value programmes - ensuring every aspect of … performance, risk, and delivery meets both customer and contractual requirements. What You'll Be Doing Provide service management oversight across SAS3, CSCS and MMM operations, ensuring the effective delivery of mission-critical satellite services. Manage a portfolio of projects against defined contract scopes, coordinating with cross-functional PMs in a matrix environment . Produce and maintain project … documentation - Project Management Plans, Risk Registers, Schedules, and implementation plans. Ensure smooth internal service launches , with clear communication to engineering, support, and operations teams. Act as a technical point of contact for assigned projects, assisting with issue resolution and escalation management. Support service management and group planning improvements, driving through-life support efficiency. Represent the company at customer More ❯

will play a key leadership role in ensuring that the organisation s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture … Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and … performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain More ❯

will play a key leadership role in ensuring that the organisation’s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture … Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and … performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain More ❯

Technical Service Delivery Manager - Defence Projects £60,000 - £65,000 + Benefits Full-Time Redhill Hybrid Our client, a secure communications provider working on cutting-edge defence and government programmes, is seeking a Technical Service Delivery Manager to join their growing Project Management team. Based in Redhill, this role will be onsite during the probation period More ❯

beyond IT restrictions. Main duties of the job Have excellent knowledge of Microsoft 365, re-seller stakeholder/relationship skills and be able to communicate benefits of the licenced service to end organisations Be responsible for the negotiation and implementation of complex licenced IT solutions and services, ensuring alignment to NHS.net Connect needs and health and social care strategies … management of the licencing requirements of senior stakeholders, e.g., NHS England, the Department of Health, NHS clinical stakeholder groups/suppliers including true up/down Lead and motivate service delivery teams, both directly managed and offshore matrix managed teams in a dynamic multi-layered environment, ensuring all team members have the tools and training required to perform … on transition management, ensuring that business as usual is maintained and changes are effectively integrated into health and social care organisations Develop, adjust and maintain a clear/robust service delivery strategy to facilitate local business change and obtain assurance for the sponsoring group that the delivery of new licence capability is compatible with the realisation of More ❯