126 to 150 of 1,579 Service Delivery Jobs in the UK

of key line of business applications for the business unit, manage first, second and third line support and development. Manage the relationship with third party support and development organisations. Service Delivery: Ensure IT services are delivered effectively and efficiently, meeting the needs of the business. Innovation: Identify opportunities for technological innovation that can drive business growth and efficiency. … with the ability to make data-driven decisions. Business Analysis skills Leadership: Demonstrated leadership abilities, with experience in managing cross-functional teams and projects. Customer Focus: A strong customer service orientation, with a focus on delivering value to the business. Personal Attributes: Pragmatic : Prioritises actionable, effective solutions. Collaborative: Able to work effectively with diverse teams and stakeholders. Proactive: Takes … Innovative: Open to new ideas and approaches, with a continuous improvement mindset. Key Performance Indicators (KPIs): Alignment of IT initiatives with business goals. Stakeholder satisfaction and engagement levels. Successful delivery of IT projects (on time, within budget, meeting requirements). Efficiency and effectiveness of IT service delivery. Innovation and improvement in business processes through technology. Excellent training and More ❯

Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify and implement transformational process design changes through comprehensive … business and systems process analysis. Support the production of improvement delivery plans by collaborating effectively with senior managers, colleagues, and partners. Work with the Programme Management Office to define project scope, evaluate business cases, and prioritize initiatives aligned with strategic objectives. Perform root cause and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks … Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact processes to enable digital transformation and improve self-service portals. Collaborate with IT and Digital, Data, and Technology teams to translate business requirements into scalable solutions. Person Specification Essential Experience: Significant experience as a Business Analyst. Experience in More ❯

of IT Vendor & Cost Management, this key role is responsible for optimising and managing relationships with Ricoh's key IT vendors. The IT Vendor Manager will ensure high-quality service delivery, support contract negotiations, and lead continuous improvement within Ricoh's vendor ecosystem. If you are passionate about vendor management, contract negotiation, and driving vendor performance improvement in … ensuring business requirements are met. Monitor existing vendor contracts for compliance and explore opportunities for renegotiation or amendments. Conduct regular vendor performance reviews, tracking key performance indicators (KPIs) and service level agreements (SLAs). Implement strategies to drive continuous improvement and optimise vendor costs while maximising ROI. Identify opportunities for vendor consolidation and service rationalisation. Vendor Innovation and … building and maintaining relationships with vendors and internal stakeholders. Strong analytical, problem-solving, and negotiation skills, with a focus on data-driven decision-making. In-depth understanding of IT service delivery models such as cloud computing, SaaS, PaaS, and IaaS. Experience with contract management software (e.g., Ariba, Coupa) is a plus. Experience managing contracts related to cloud services More ❯

The configuration and support of hybrid cloud infrastructure, this must include Azure and/or M365. 3) Evidence of diagnosing and resolving complex problems in a hybrid environment. Managing service desk tickets to adhere to SLA's, providing on site and remote support. 4) Please demonstrate your experience in two of the following areas: a) Supporting enterprise level network … new Infrastructure technologies and the specification and design of ICT systems and solutions Procurement of hardware, software and services for small to medium-sized systems and the management of service delivery contracts Delivery of ICT Best Practice and a high level of customer service to all Invest NI staff. For further information on this ICT Infrastructure More ❯

with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed … and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are currently undertaking a major technology and business transformation programme including the implementation of Workday for HR, Finance, PSA … and escalate issues to other support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery Work in close collaboration More ❯

identifies a path to resolution rather than only the identification of challenges Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Leading in the development of collateral to support Security Consulting 'go to market' propositions and … service offerings. Leading in the development and presentation of compelling client proposals collaborating with teams across our business. Strong stakeholder management and relationship building skills at senior levels that will enable consensus building in the shaping of secure client solutions Shaping, leading and delivering value through security advisory consultancy and through guiding secure transformational delivery engagements. Providing security … Standards and guidelines Assiting with the identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plans Work with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIs Work closely with 1st, 2nd and 3rd lines More ❯

Support and guide 1st and 2nd Line Engineers, providing mentorship, training, and technical supervision. Manage escalations and ensure resolution in line with SLAs and client expectations. Collaborate with the Service Desk Manager to improve internal processes, documentation, and service delivery. Lead by example in client communication, documentation, and technical troubleshooting. Support project delivery across Microsoft 365, Azure … networking, backup, and virtualization platforms. Senior IT Support Engineer - Key Requirements: Extensive experience in a 3rd Line Support role within a Managed Service Provider (MSP) environment. Strong knowledge of Microsoft technologies including Windows Server, Office 365, Azure, Active Directory, and Exchange. Advanced networking knowledge including DNS, DHCP, VLANs, VPNs, firewalls, and routing. Proven experience with virtualization (Hyper-V/… DR solutions, and security best practices. Demonstrated leadership or supervisory experience with junior technical staff. Excellent problem-solving, analytical, and communication skills. Strong organisational abilities with a focus on service excellence. Full UK Driving License (occasional on-site client visits may be required). Senior IT Support Engineer - What’s on Offer: A senior technical position with real responsibility More ❯

Engineer Location: Huntingdon, Cambridgeshire UK Security Clearance Level: High -DV 'Developed Vetting' UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is … to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security … patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management More ❯

an expanding organisation as we enhance our IT services and operations, focusing on our emerging defence portfolio. We are looking for a BA with a classic IT orientation (Networking, Delivery, Security) Day-to-day of the role: Lead the development and elaboration of Business Cases and detailed requirements documentation for complex programmes and projects. Ensure project benefits are clearly … the project are documented and understood. Coach, mentor, and supervise project and programme team Business Analysts to ensure successful project delivery. Engage actively with project sponsors throughout the project delivery lifecycle to ensure adherence to requirements and scope management. Required Skills & Qualifications: Proven track record as an IT Business Analyst, particularly in IT infrastructure, networking, cyber security, and IT … service delivery. Experience in defence, engineering, or manufacturing industries. Strong understanding of Waterfall and Agile methodologies, with a preference for Waterfall. Excellent stakeholder management, communication, and relationship management skills. Exceptional analytical and problem-solving abilities with a thorough knowledge of process review, business analysis, and system development methodologies. Desirable: Relevant Professional IT Qualifications such as BCS BA Practitioner, Six More ❯

ID: Job ID: 43469 Job Description We have an exciting opportunity for an experienced Head of Technical Operations (TOC)to drive innovation, operational excellence, and continuous improvement in the delivery of premium live broadcast services. About the Role As Head of TOC, you will: Lead, mentor, and develop a high-performing team of Network Engineers, fostering collaboration, continuous learning … entire employee lifecycle, including recruitment, onboarding, and ongoing development. Ensure flawless execution of live transmissions and champion a culture of exceeding client expectations through adherence to and improvement of Service Level Agreements (SLAs). Drive proactive issue identification and resolution, and develop Key Performance Indicators to improve performance. Serve as a senior escalation point for complex network and service … enhance customer experience. Contribute to the long-term technical strategy, evaluate and implement new technologies, and oversee their integration. Collaborate with external vendors and partners to ensure high-quality service delivery. Utilise and develop monitoring systems (e.g., Zabbix, Grafana, Prometheus) and oversee client reporting systems. Skills and Qualifications 5-7+ years' experience in a technical leadership role within More ❯

s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. We are seeking a skilled Lead IT Service Management (ITSM) Architect with ServiceNow expertise to drive a critical transformation program within our IT organization. You will shape the future of our IT operations by delivering ServiceNow platform … architectural designs, technical specifications, and roadmaps for ITSM modules (Incident, Problem, Change, Request, CMDB, Event Management, Operations Management) within ServiceNow Process Optimisation - Streamline ITIL processes (e.g., Incident, Problem, Change, Service Desk) to align with AIOps and ServiceNow best practices Performance & Optimisation - Define KPIs and metrics to evaluate program's success and identify opportunities for system optimisation, performance improvements, & automation … Management - Identify and mitigate potential risks associated with architectural decisions and technology implementations Collaboration - Collaborate effectively with business stakeholders, IT teams, and external partners to ensure alignment and successful delivery Documentation - Create and maintain clear and concise technical documentation, including architectural blueprints, design patterns, and standards About You Significant experience in ITSM architecture, particularly with ServiceNow, is beneficial. We More ❯

for an Incident Analyst on a 12 Month Fixed Term Contract. The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the Service Desk and resolver teams. The role will help develop a centralised information repository to enable the efficient identification and resolution of incidents across all priorities when they occur. Reporting … associated procedures. As an Incident Analyst in HL you will have the opportunity develop your technical and non-technical skills, with the prospect to further your career in IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you'll be doing Management … achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 25 days* holiday plus bank holidays and 1-day additional More ❯

Office Location: Central London Client sector: Financial Services Job Summary: Our client is a leading financial services is seeking a Senior Digital Workplace Engineer to lead the design and delivery of digital workplace and EUC technology solutions. This role will shape our digital workplace strategy through 2025 and beyond, focusing on creating and maintaining technology standards that support all … virtualization, and deployment using SCCM and Citrix technologies Maintain enterprise mobility management platforms and ensure seamless user experiences Work with database, storage, network, and monitoring systems to ensure comprehensive service delivery Contribute to long-term technology roadmaps and strategic planning initiatives Design high-level and low-level technical solutions for workplace technology projects Research and recommend best-practice More ❯

compute and storage, networks, integrations and data storage and any associated development. The team will be a knowledgeable, available and responsive set of digital technology professionals that will support service delivery and new initiatives by working in conjunction with Digital Operations and Digital Transformation teams. Management of the technical and solutions engineers who are tasked to ensure the … ensure the Trust has the right systems available to deliver effective patient care.3. Recognise and ensure national digital priorities and initiatives are reflected in local priorities and plans for service development.4. Present to senior groups as required to ensure DDAT issues maintain a high profile, including the presentation of highly complex, sensitive or contentious information when significant barriers to … corporate impact of IT. Inspires others to follow the same high standards Commercial awareness and ability to negotiate Skilled practitioners systems analysis, Prince project management, programme management and ITIL service management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a More ❯

A collaborative team player who can also work independently Willingness to be available during evenings and weekends when required for projects Strong attention to detail and commitment to quality service delivery Adaptability and eagerness to learn new technologies More ❯

line with key stakeholder requirements, and that any process changes as a result of the project are documented and understood. Project Sponsors - Actively engages with sponsors throughout the project delivery lifecycle ensuring requirements are being adhered to and scope is not changing. So, what are we looking for in your application? We will prioritise applications with background in fields … experience we will look for in your application includes: Proven track record as an IT Business Analyst. Examples of relevant projects relating to IT infrastructure, networking, cyber security, IT service delivery. Ability and willingness to undertake Government Security Clearance. Existing clearance desirable but not required. Experience supporting or delivering business change Understanding of Waterfall and Agile methodologies (mainly waterfall More ❯

and thrive in fast-paced, collaborative environments? An award-winning, high-growth financial technology business is on the lookout for a driven IT Technician to join its Newcastle-based Service Desk team. This is an exciting opportunity to be part of a dynamic, forward-thinking organisation that values innovation, continuous improvement, and people-first service delivery. What You … including call groups and IVR setups Document procedures and assist in IT training for apprentices and colleagues What We're Looking For Previous experience in an IT support/service desk role Excellent communication and problem-solving skills Confident supporting remote users and delivering high-quality customer service Familiarity with Microsoft 365, Active Directory, Exchange, VPN access & mobile More ❯

make a significant impact within an organization that values growth, teamwork, and professional development. Who You Are: You are a seasoned IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background and leadership skills, you excel at guiding teams to deliver high-quality IT services. You are passionate about improving … teams to define and document ITSM policies, procedures, and workflows. • Oversee the configuration and administration of ITSM platform, ensuring it meets the needs of the organization and support effective service delivery. • Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning. • Analyze service performance metrics and reports to identify trends, areas … units, ensuring that ITSM initiatives align with business objectives and deliver value. • Stay up-to-date with the latest ITSM trends, tools, and technologies, and recommend enhancements to improve service management capabilities • Coordinate with contractors and suppliers to ensure alignment with project objectives and timelines What You'll Need: • MSc in Computer Science, Information Technology, or a related field. More ❯

excellence, and high availabilityacrossall of BCG, includingBCG Core, BCG X, and Consulting Team (CT) worldwide. The leader will drivestrategic planning, execution, and optimizationof global IT infrastructure, cloud operations, and service management while ensuring asecure, scalable, and efficienttechnology environment. This role is accountable for embedding and assuringIT Service Management (ITSM) processesacross all teams, ensuring compliance with standardized frameworks and … ScaleInfrastructure as Code (IaC),automated provisioning, andcloud workload optimization. Driveedge computing, containerized workloads, and high-performance computing strategies. ImplementAI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and effective service delivery. EstablishSRE-based operational … Driveresiliency planning, disaster recovery, and business continuity initiatives. Financial & Vendor Management: Optimize IT operational budgets with acost-effective, cloud-native strategy. Negotiatevendor contracts, ensuring alignment with business needs and service reliability. Drivecost efficiency in cloud spending, SaaS platforms, and infrastructure investments. Leadership & Talent Development: Build and mentor a high-performingReliability Engineering team, fostering a culture of automation and innovation. More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Azure Fundamentals (AZ-900) - ESSENTIAL Microsoft Azure Administrator Associate (AZ-104) - ESSENTIAL Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Azure Fundamentals (AZ-900) - ESSENTIAL Microsoft Azure Administrator Associate (AZ-104) - ESSENTIAL Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer More ❯

such as ISO 27001. Continuous Improvement: Identify areas for improvement and implement solutions to enhance system performance and user experience. Supplier Management: Maintain relationships with IT suppliers and outsourced service providers, ensuring cost-effective and high-quality service delivery. Skills & Experience Skills/Experience Required: Experience: Minimum of 1 year of experience in IT systems management, network administration More ❯

integrity. Design, script, and automate software deployment, managing package testing and distribution. Configure new and existing applications to ensure optimal performance and end-user satisfaction. Liaise with internal teams, service desks, and third-party suppliers to resolve issues and ensure smooth service delivery. Maintain documentation, user guides, and contribute to our knowledge management system. Support risk and continuity More ❯

complex change projects, ideally with experience in system integrations, operational improvements, and business readiness activities. Strong knowledge of business transformation, systems integration, and how these impact operational functions and service delivery. Project management qualification (e.g., PMP, PRINCE2, Agile) or equivalent experience in managing large-scale, cross-functional projects. Familiarity with change management methodologies and best practices, with the ability More ❯

Contract Opportunity: IS Service Delivery Lead 📍 Location: Hybrid – 3 days on-site 🗓️ Duration: 8 months 💼 Rate: Competitive Daily Rate 🕒 Working Pattern: Full-time, hybrid Are you a senior IT service delivery professional with experience managing complex service transitions and operational excellence in IT environments? My client is looking for an experienced Interim Delivery Lead … to support two strategic initiatives: 🔒 Cyber Resilience Programme (CRP) – Enabling BAU readiness to meet NIS-CAF EP compliance 🔄 Transition from Kyndryl to TCS – Leading efforts to transform service delivery under a new outsourced model This is a hands-on leadership role requiring deep service management knowledge, coaching and mentoring capabilities, and a proactive approach to continuous improvement. … Your Role Will Involve: ✔️ Covering and supporting the IS Customer Service Delivery Lead ✔️ Supporting the IS Service Transition Lead during major transition phases ✔️ Leading, guiding, and coaching in key IT service processes under a SIAM model ✔️ Overseeing CRP implementation and successful transition to TCS as the new delivery partner ✔️ Helping embed service excellence and More ❯