201 to 225 of 591 Service Delivery Jobs in the UK

Customer Service Advisor Middlesbrough (On-Site) Our client is a well-established communications and technology business, seeking a Customer Service Advisor to join their growing team in Middlesbrough. This is a full-time, office-based role offering the opportunity to work at the heart of customer and sales … environment. Key Responsibilities: Manage inbound and outbound customer calls Build and maintain strong client relationships Prepare and follow up on quotations Support sales and service administration activities Maintain accurate records using CRM systems Liaise with internal teams to ensure smooth service delivery Requirements: Previous experience in customer ...

across the UK and neighbouring European markets. The position leads IT teams, application lifecycle management and landscape transformation, driving standardisation, security and high-quality service delivery aligned to business priorities. Client Details This is a permanent position within a well-established organisation in Milton Keynes. The company operates … Define and communicate IT strategy, objectives and roadmap aligned to business goals Act as senior IT business partner, owning end-to-end demand to delivery lifecycle Lead application management, support and delivery using Agile and ITIL-aligned models Drive IT landscape simplification, standardisation and regional harmonisation Ensure high ...

Title: Account Delivery Manager Location: Primarily London-based with flexibility depending on client engagements Salary: Competitive + Attractive Benefit Package Contract: Permanent Brand: Lorien Global (Impellam Project Services - Delivery Operations) About the Organisation Lorien Global, in partnership with Impellam Project Services, delivers technology-led consulting solutions across digital … data, AI and platform transformation. Our focus is on providing outcome-based delivery rather than traditional recruitment services. Through managed services, agile programmes and capability uplifts, we support clients in achieving measurable operational and strategic outcomes. Our Delivery Operations function ensures all engagements are governed effectively, executed ...

Health Informatics Service at Torbay & South Devon NHS Foundation Trust is recruiting two technical apprentices to join our IT Operations team. You’ll gain hands-on experience across desktop, servers, networks, telephony, cyber security and the service desk, supporting vital digital services across the Trust. Role … Operations Department consists of 6 technical teams, who are responsible for the following IT functions: Desktop Team - Build/Delivery/Installation of PC devices, printers, and iPads/iPods. The team are responsible for the deployment and maintenance of operating systems and applications. Working with end users ...

Role Overview A senior leadership position is available within a technology operations function for an individual with strong experience in incident and service disruption management. The role involves overseeing a team responsible for handling critical service events on a continuous (24/7) basis within a centralised operational … setting. The successful candidate will provide direction during high-impact service interruptions, take ownership of escalated issues, and ensure that operational responses are timely, structured, and effective. Eligibility for UK Security Check (SC) clearance is required. Experience & Capability Core Requirements Demonstrable experience managing high-severity service incidents ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

structured cadence of partner reviews (weekly operational check-ins for top-tier partners, monthly/quarterly business reviews) covering performance, commercial trading, pipeline and service quality. • Represent the partner's voice internally — channelling feedback into Product, Provisioning, Billing and Support to drive continuous improvement. Service Delivery & Escalation … Management • Monitor live service performance against wholesale SLAs and KPIs, including provisioning lead times, porting success rates, fault resolution, network availability and billing accuracy. • Act as the senior escalation point for partner tickets, orders and incidents — owning resolution end-to-end across internal teams (Provisioning, NOC, Finance and Support ...

their global technology team. Working closely with a global vendor, the role is responsible for shaping, optimising and maturing the global Device as a Service (DaaS) operating model, driving operating excellence, service stability and an improved colleague experience at scale. You will lead a small programme team … insights and ensure successful transition into stable BAU operations. We are seeking a pragmatic, outcome focused and adaptable leader with demonstrable success delivering similar service-improvement programmes in lean, complex environments where hands-on delivery is required alongside programme leadership. The successful candidate will ideally be based within ...

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will oversee a team … service desk engineers, ensuring exceptional support and service delivery across a growing client base click apply for full job details ...

Service Desk Engineer (2nd Line) – London - £38,000 - Hybrid Working! We’re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services … paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit. The Role As a 2nd Line Service Desk Engineer, you’ll play a key role within a busy Service Delivery team, providing both remote and on-site support ...

transition, and into live contract delivery. This opportunity is ideally suited to an individual who combines strong operational leadership, commercial awareness, and technology-enabled service delivery experience, with the credibility and drive to work alongside senior leadership to develop and deliver a complex TfL solution. The role will … Allowance What You'll Do: Bid & Solution Development (Pre-Contract) Work closely with the Account Director (Highways Technology Services) to develop the operational and delivery solution for a TfL technology contract, ensuring it is deliverable, compliant, innovative, and commercially robust Collaborate with bid managers, technical specialists, and partners ...

transition, and into live contract delivery. This opportunity is ideally suited to an individual who combines strong operational leadership, commercial awareness, and technology-enabled service delivery experience, with the credibility and drive to work alongside senior leadership to develop and deliver a complex TfL solution. The role will … Allowance What You'll Do: Bid & Solution Development (Pre-Contract) Work closely with the Account Director (Highways Technology Services) to develop the operational and delivery solution for a TfL technology contract, ensuring it is deliverable, compliant, innovative, and commercially robust Collaborate with bid managers, technical specialists, and partners ...

projects that demand innovation, collaboration, and thought leadership . Role – We are seeking an experienced ServiceNow Project Manager with strong expertise in ITSM (IT Service Management) and HRSD (Human Resources Service Delivery) to lead end-to-end ServiceNow implementations and enhancements. You will be responsible for delivering … aligned with business objectives, managing stakeholders, and ensuring projects are delivered on time, within scope, and within budget. Key Responsibilities: Lead the full lifecycle delivery of ServiceNow projects (ITSM and HRSD), from initiation through to go-live and hypercare. Manage project scope, timelines, budgets, risks, and dependencies. Work closely ...

busy and ambitious group of schools that have a packed project pipeline ahead. As the IT Support Team Leader, youll take ownership of service delivery, project delivery, reporting, and team leadership. We are looking for a confident leader and an excellent communicator ...

Service Desk Engineer (2nd Line) – London - £38,000 - Hybrid Working! We’re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services … paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit. The Role As a 2nd Line Service Desk Engineer, you’ll play a key role within a busy Service Delivery team, providing both remote and on-site support ...

role responsible for driving client satisfaction, fostering account growth, and ensuring operational excellence within client engagements. This role focuses on managing all aspects of service delivery, advocating client needs, and collaborating cross-functionally to achieve desired outcomes. The CSM is responsible for key performance indicators including TCV (below … driving client retention and overall account success. Key Accountabilities and Responsibilities: Being Responsible for and owning ALL aspects (both project and run) of CES delivery on the account, including contract renewal, client satisfaction, profitability, resourcing, oversight of billable roles assigned to the account and service level agreements, thereby ...

performance metrics for MSPs to ensure high-quality operational outcomes. Partner with MSPs and internal teams to drive continuous improvement, cost optimisation, and service innovation. Support troubleshooting activities, performance reviews, and strategic discussions with stakeholders at all levels. Help develop and maintain workplace service standards, governance frameworks … evolution of the digital workplace. Contribute to cross-functional initiatives, major incident escalations, and operational projects. Skills & Experience: Significant experience managing IT operations or service delivery through MSPs, with a focus on performance and outcomes. Strong understanding of Digital Workplace technologies including Microsoft 365 and Windows 11. Proven ...

Main duties of the job Working closely with senior clinical, operational and corporate leaders, you will ensure data and analytics drive strategic decision-making, service improvement and transformation. This role requires strong leadership, excellent stakeholder engagement, and the ability to turn complex data into clear, actionable insight that delivers … real impact. About us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital ...

search of the best talent to place, now. The role: The Tech Bar Supervisor is responsible for the day-to-day leadership, performance, and service quality of the on-site Tech Bar. The role ensures a high-touch, premium IT support experience, acting as the bridge between walk … support, scheduled appointments, and wider IT operations. This role combines people leadership, service management, and hands-on technical oversight, ensuring the Tech Bar delivers fast, professional, and consistent support aligned to corporate standards and brand values. Responsibilities: Service Leadership & Operations Own the daily operation of the TechBar, ensuring ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

East and Yorkshire (NEY), we lead nationally in research and innovation in this space. These roles offer the chance to join a forward-thinking service driving change. We are recruiting a Digital Project Manager to strengthen our senior Digital, Data and Informatics delivery team. This … month fixed-term post, supporting future service delivery and strategic priorities. The NEY Genomic Medicine Service (GMS) is one of seven regional services providing diagnostic, prognostic and treatment insights, delivering equitable, patient-centred care to around 8.5 million people. The Newcastle upon Tyne Hospitals NHS Foundation Trust ...

users' needs. The role will explore and manage the development and implementation of any new systems that will contribute to the improvement in our service delivery. Day to day the role will include: Being fully responsible for the systems owned and used by Finance and be responsible for implementing … systems that will benefit the University when required. This involves developing project roadmap and associated budget proposals for new initiatives to ensure optimal service delivery of service within the University strategic framework. Assisting in the development, design and production of timely and accurate management reports which will ...

clients. • Generate new business leads with existing customers by identifying and nurturing new leads. • Close deals to support your clients with consulting or service center contracts. • Oversee the delivery of your offers in collaboration with the project delivery team. RECRUITMENT AND CAREER MANAGEMENT • Contribute to the recruitment … will join your team. • Oversee consultants’ career development, including career management meetings, annual performance reviews, and training coordination. • Ensure a high level of service delivery by your team across client projects. PROFIT CENTRE MANAGEMENT • Manage your portfolio of accounts with full responsibility for P&L and financial performance. ...

organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. What Youll Be Doing Leading and supporting the Major Incident Management team. ...