201 to 225 of 1,502 Service Delivery Jobs in the UK

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure … IT service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent More ❯

our clients to deliver transformative projects. From the development of organizational benefits through better information management, to the application of user-focused discovery and service delivery - we have a vision for change. Our global programme to connect People, Data and technology is focused on delivering beyond expectations, creating … that considers digital twinning, smart cities, automation, and novel applications of computer vision and data science. We are looking for exceptional individuals who demonstrate delivery excellence, an innovation mindset, a deep understanding of digital technology and collaborative behaviours to help lead our most important programmes with respect to information … management. You will champion the application and value of information management alongside our clients, apply your knowledge in user-focused discovery and service delivery to target real benefits across the lifecycle of asset delivery in the Architecture, Engineering and Construction sectors. We love different - be it your More ❯

IT Service Delivery Manager - Contract Role - Energy Industry - Inside IR35 An exciting opportunity exists for an an IT Service Manager at a leading energy company. As the IT Service Manager, you’ll be responsible for managing end-to-end IT services, ensuring they are integrated and … operating efficiently across multiple vendors. You'll lead on ITIL-based processes, supplier governance, and continuous service improvement to support business and industry needs. Location: London - Hybrid - Must be onsite twice a week Duration: 6 months Daily rate: Competitive INSIDE IR35 What You’ll Do Make sure IT services … of risks and help plan for outages or emergencies Keep everyone updated on how services are performing Essential Skills & Experience Strong background in IT Service Management within multi-vendor environments Proven experience managing service providers to agreed SLAs Solid understanding of ITIL framework and processes Strong leadership, communication More ❯

IT Service Delivery Manager - Contract Role - Energy Industry - Inside IR35 An exciting opportunity exists for an an IT Service Manager at a leading energy company. As the IT Service Manager, you’ll be responsible for managing end-to-end IT services, ensuring they are integrated and … operating efficiently across multiple vendors. You'll lead on ITIL-based processes, supplier governance, and continuous service improvement to support business and industry needs. Location: London - Hybrid - Must be onsite twice a week Duration: 6 months Daily rate: Competitive INSIDE IR35 What You’ll Do Make sure IT services … of risks and help plan for outages or emergencies Keep everyone updated on how services are performing Essential Skills & Experience Strong background in IT Service Management within multi-vendor environments Proven experience managing service providers to agreed SLAs Solid understanding of ITIL framework and processes Strong leadership, communication More ❯

more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed to … our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of … and applications. This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working. Responsibilities Service Level Management: Owning the Service Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and More ❯

As we continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting … the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope … and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO More ❯

As we continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting … the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope … and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO More ❯

IT Service Lifecycle Manager Location: Birmingham (up to 40% remote) Salary: £65,000 - £75,000 + Excellent Benefits Working Pattern: Full-time, 35 hours/week (flexible & hybrid working available) Department: IT Service Delivery - Service Management A global legal organisation with a strong UK presence is … seeking an experienced IT Service Lifecycle Manager to join its collaborative and forward-thinking IT function. This role is central to ensuring IT services are designed, transitioned, and operated effectively, with a strong focus on service governance and continual improvement. You'll work within a highly structured, ITIL … aligned environment, managing relationships with stakeholders and third-party partners across the full service lifecycle. It's an excellent opportunity for someone looking to contribute to a mature, high-performing IT function within a regulated, professional services setting. What you'll be doing: Lead the full lifecycle of IT More ❯

and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody. Job Description We are seeking a Principal Service Designer to join us on an 18-month fixed-term contract. At Genomics England, Principal Service Designers play a pivotal role in shaping … and leading the design of our most impactful services and programmes. Everyday responsibilities include: Lead the design of our Healthcare Genomics Service, from design strategy to execution. Identify opportunity areas to explore for service improvements and solutions, based on deep understanding and contextual knowledge of the service and its users, including establishing service governance methods where appropriate. Raise awareness and visibility of design and research work and help upskill colleagues when necessary. Recommend, advocate for, and participate in design research. Scope own work and help scope other service designers' work effectively across the service More ❯

You will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Description for … You will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Total Package … big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance. The role Manage the day-to-day delivery of IT services to business units, ensuring that service levels meet agreed-upon SLAs. Serve as the main point of contact for business More ❯

Role: Service Delivery Manager Location: London, UK (Onsite) Type: Permanent Responsibilities: Experience in hardcore infrastructure management, not just process management. Handle service desk, end-user services, and datacenter teams. Collaborate with offshore teams. Domain knowledge in Azure and AWS cloud environments. Work on migration and transformation projects. … working with customers on-site. Bachelor's degree or equivalent certifications. Minimum of 5 years hands-on experience in Infrastructure Operations, Network Operations, and Service Desk. Experience in project/program management in relevant areas like Service Desk, Infrastructure Planning, and Network Planning. Specific experience in onshore/ More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO … Broadband, Ethernet & IP sales to both Domestic and International Carriers. Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include: Account and service managing Domestic MVNO customers and acting as a key point of contact Account and service managing allocated Carrier … generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments, to deliver services up the More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO … Broadband, Ethernet & IP sales to both Domestic and International Carriers. Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include: Account and service managing Domestic MVNO customers and acting as a key point of contact Account and service managing allocated Carrier … generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments, to deliver services up the More ❯

Service Desk Lead Role Location: London based - 5 Days Per week on site in Canary Wharf Salary: £300/£325 Per Day Contract: 6 months, possibility of extension We're looking for a Service Desk Lead to join our Digital Services team. This is a key role where … clear documentation Support internal digital infrastructure projects and help identify process improvements Maintain and update knowledge bases, training resources, and procedural documentation Contribute to service monitoring and performance reporting What We're Looking For: Essential: Proven experience in Active Directory, Exchange, Windows 10, Office 2016, and Microsoft 365 support … Strong background in 1st and 2nd line IT support Effective at managing personal ticket queues and troubleshooting under pressure Passionate about delivering excellent customer service and learning new technologies Comfortable working within a hybrid model and part of a rota covering 8am-6pm, Monday to Friday You'll be More ❯

you want to be part of an exciting team? Do you want to make a difference in your role and help us deliver outstanding service to our clients? Then this is the role for you! The Client Service Delivery Specialist will be primarily responsible for providing support … one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What The Day Will Look Like As a Client Service and Delivery Specialist, some of your key responsibilities will involve: Ensure the smooth running of assigned portfolio of clients on a day-to … Aon colleagues from all parts of the business. Show commitment and dedication to the role and to Aon. Provide a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues. Be a team player. How This Opportunity Is Different Join our ever More ❯

Service Transition Manager - Automotive FTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry. Role - Service Transition Manager Type - Fixed term contract (6 months) likely extension Location - Hybrid, 2/3 days per week in the office (London, Victoria) Salary … pa, pro rata Spec - Key Responsibilities Own and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment. Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders throughout the transition phase. Establish and … document all service management processes, support models, SLAs, and early life support arrangements. Ensure operational readiness through the development of handover materials, support documentation, user guides, and training where required. Manage the risks and dependencies associated with platform deployment, coordinating with delivery teams to resolve blockers. Support the More ❯

a prestigious Shopping Centre in Fareham. The successful applicant will be responsible for overseeing the security and cleaning operations, ensuring the highest standards of service delivery, customer service, and compliance. Managing a diverse team, you will work closely with the Centre Management team to create a safe … clean, and welcoming environment for visitors, tenants, and staff. Main Responsibilities: Oversee and manage day-to-day security and cleaning operations, ensuring smooth service delivery across the site. Lead and support a team of security and cleaning staff, ensuring effective rostering, welfare checks, and ongoing training to maintain … high service standards. Ensure compliance with health & safety, GDPR, and operational procedures, including the management of Control Room operations, CCTV systems, and key control processes. Conduct regular site audits, reporting on cleaning and security performance, and implementing necessary improvements. Act as the main point of contact for client relations More ❯

build and enhance the engineering and technical relationship with both internal and external customers. The Senior Cloud Engineer will also provide a pro-active service in all aspects of enhanced service delivery and will provide a bridge between the Engineering team and Service Delivery, Projects … and Service Desk teams within Telent to ensure a high level of customer satisfaction is at the forefront of all our commitments. When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of … To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service To train internal engineering staff and customers on products and solutions relating to On-prem and Microsoft Azure To maintain awareness of all customers More ❯

build and enhance the engineering and technical relationship with both internal and external customers. The Senior Cloud Engineer will also provide a pro-active service in all aspects of enhanced service delivery and will provide a bridge between the Engineering team and Service Delivery, Projects … and Service Desk teams within Telent to ensure a high level of customer satisfaction is at the forefront of all our commitments. \n When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud … To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service \n To train internal engineering staff and customers on products and solutions relating to On-prem and Microsoft Azure \n To maintain awareness of More ❯

build and enhance the engineering and technical relationship with both internal and external customers. The Senior Cloud Engineer will also provide a pro-active service in all aspects of enhanced service delivery and will provide a bridge between the Engineering team and Service Delivery, Projects … and Service Desk teams within Telent to ensure a high level of customer satisfaction is at the forefront of all our commitments. \n When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud … To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service \n To train internal engineering staff and customers on products and solutions relating to On-prem and Microsoft Azure \n To maintain awareness of More ❯

build and enhance the engineering and technical relationship with both internal and external customers. The Senior Cloud Engineer will also provide a pro-active service in all aspects of enhanced service delivery and will provide a bridge between the Engineering team and Service Delivery, Projects … and Service Desk teams within Telent to ensure a high level of customer satisfaction is at the forefront of all our commitments. \n When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud … To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service \n To train internal engineering staff and customers on products and solutions relating to On-prem and Microsoft Azure \n To maintain awareness of More ❯

build and enhance the engineering and technical relationship with both internal and external customers. The Senior Cloud Engineer will also provide a pro-active service in all aspects of enhanced service delivery and will provide a bridge between the Engineering team and Service Delivery, Projects … and Service Desk teams within Telent to ensure a high level of customer satisfaction is at the forefront of all our commitments. \n When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud … To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service \n To train internal engineering staff and customers on products and solutions relating to On-prem and Microsoft Azure \n To maintain awareness of More ❯

Job summary IT User Services form the central point of contact for all technology related incidents, service requests and queries. The role of the End User Compute Support Analyst is to provide first and second line support for all NHSBSA employees. The End User Compute Support Analyst is responsible … for triaging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. There is a need the End User Compute Support Analyst to understand the importance of integrity and … security of ICT systems. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease More ❯

The Project Manager will support the Transition Manager in delivering two strategic initiatives: 1. Supporting the transition of service management operations from an incumbent supplier to a new service provider, ensuring business continuity and operational stability. 2. Assisting in driving service management maturity improvement, embedding best practices … and optimising service delivery in alignment with strategic objectives. Working under the leadership of the Transition Manager, this role is responsible for coordinating and managing project activities, tracking progress, managing dependencies, and ensuring that key milestones are achieved on time, within scope, and within budget. The Project Manager … will handle the day-to-day delivery aspects of the program, ensuring that project governance, risk management, and stakeholder communications are executed effectively. Key Responsibilities Project Support and Coordination: · Support the Transition Manager by coordinating all project-related activities across both the Service Management Transition and Maturity Improvement More ❯

Life on the team Youll be a primary member of the Leadership Team for your customer(s) together with the Service Delivery and Sales teams, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required. Youll be Computacenters leading services presence for … all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. As the Service Lead you will interface with Service Delivery, GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and … new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes. Youll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. More ❯