226 to 250 of 1,045 Service Delivery Jobs in the UK

1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth … support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where … on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a More ❯

Job summary The North East Ambulance Service (NHS) Trust is inviting applications for the position of GRS System Lead Officer, both internally and externally. This role will serve as an Information Asset Administrator (IAA) for the Trust's electronic rostering system, known as the Global Rostering System (GRS). This position is crucial in supporting our staff and patients … while also driving innovation and continuous improvement in our ways of working. This is an exciting and pivotal role that offers the opportunity to make a significant impact on service delivery and enhance the overall efficiency of our operations. Main duties of the job System Configuration and Optimisation: Configure and enhance the Global Rostering System (GRS), GRS Web … and GRS Mobile App to improve scheduling efficiency and adapt to the ambulance service's evolving needs. Resource Scheduling Support: Collaborate with the resource scheduling department to ensure effective personnel allocation, maximising operational readiness and response times. Payroll Support: Work with the payroll department to ensure accurate processing of staff hours and attendance data from GRS, facilitating timely payroll More ❯

overseeing the day-to-day operations of cloud technologies, ensuring their availability, reliability, scalability, security, and license compliance. With key activities of monitoring, troubleshooting issues, implementing solutions to optimize service delivery and optimisation\design of business solutions. Collaboration with cross-functional teams to ensure alignment with business objectives and customer needs. Additionally, the postholder will play a crucial … role in driving continuous improvement initiatives to enhance service quality and efficiency. Your strategic vision will guide the development and execution of operational strategies to support business growth and maintain a competitive edge in the dynamic cloud services market. Overall, your focus will be on delivering exceptional service experiences while maintaining the highest standards of operational excellence. KEY … RESULTS AREAS – Service Delivery Ensure all database servers are backed up in a manner that meets the RPO and RTO defined in customer SLA’s. Troubleshoot database service outages as needed, including after-hours and weekends. Recommend most appropriate high availability and resilience options to meet customers’ requirements. Undertake capacity reviews of managed databases on a regular More ❯

will support the transition of an Identity and Access Management (IAM) programme into Business-as-Usual (BAU) operations, reporting to the Head of Identity. The role focuses on maintaining service quality and ensuring compliance with established IAM standards. Responsibilities Support operational IAM processes during the transition to BAU. Align delivery with IAM Programme KPIs and approved service design. Provide business support and process analysis for IAM operations. Assist with Joiner, Mover, Leaver (JML) and access management processes. Influence IAM service delivery and resolve non-technical IAM issues. Requirements Minimum 5 years’ experience in operational process analysis. Proven background in IAM lifecycle processes (JML, access management). Familiarity with IAM platforms, tools, and service delivery frameworks. Strong stakeholder communication and influencing skills. Problem-solving mindset for operational IAM challenges. Ability to work independently and collaboratively in a BAU setting. SC clearance is required. Details Start date: January 5 2026 Duration: 6 months, potential for longer-term opportunity Day rate: Up to £400 LTD (depending on experience) Location: Remote, with occasional travel to More ❯

will support the transition of an Identity and Access Management (IAM) programme into Business-as-Usual (BAU) operations, reporting to the Head of Identity. The role focuses on maintaining service quality and ensuring compliance with established IAM standards. Responsibilities Support operational IAM processes during the transition to BAU. Align delivery with IAM Programme KPIs and approved service design. Provide business support and process analysis for IAM operations. Assist with Joiner, Mover, Leaver (JML) and access management processes. Influence IAM service delivery and resolve non-technical IAM issues. Requirements Minimum 5 years’ experience in operational process analysis. Proven background in IAM lifecycle processes (JML, access management). Familiarity with IAM platforms, tools, and service delivery frameworks. Strong stakeholder communication and influencing skills. Problem-solving mindset for operational IAM challenges. Ability to work independently and collaboratively in a BAU setting. SC clearance is required. Details Start date: January 5 2026 Duration: 6 months, potential for longer-term opportunity Day rate: Up to £400 LTD (depending on experience) Location: Remote, with occasional travel to More ❯

a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing … with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part … will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able More ❯

with Cloudwork's expert support team The Role Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support and assisting with … user/mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors as needed Manage multiple priorities effectively during high-volume periods Service Management Optimise productivity through effective time management Maintain exceptional call queue standards with regular priority reviews Provide comprehensive updates via telephone and our helpdesk platform Ensure all ticket documentation … meets quality standards Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including More ❯

drives the smooth adoption and stability of digital services across our Trust and the wider health system. You will be responsible for: Leading change: Owning the development, implementation, and delivery of ITIL Change processes to govern all digital system updates and improvements. Ensuring compliance: Maintaining rigorous adherence to ISO 20000 (2018) Standards , safeguarding our critical DDaT services and patient … data. Adding value: Partnering with external suppliers and project teams to ensure new digital services (EPR, telehealth, etc.) are stable, scalable, and meet service standards. Operating autonomously: Working as a specialist technical resource on projects, requiring minimal supervision to deliver critical tasks. This role is ideal for a proactive expert who thrives on ensuring operational excellence while delivering better … plan reviews. Act as the expert advisor on Digital Change Management, communicating complex, multi-stranded technical issues and proposed policy changes to managers and stakeholders across the Trust. 2. Service Delivery and Technical Expertise Lead and deliver technical projects related to infrastructure upgrades, system decommissions, and the introduction of new services to end-users. Serve as the point More ❯

Ciphr, we invite you to apply today! As Head of Customer Experience, you’ll lead improvements across the customer journey, ensuring every touchpoint reflects customer needs. You’ll drive service excellence, collaborate across teams, and keep customer satisfaction at the heart of everything we do. Location: The role is hybrid, we will require you to come to the Reading … care and professional services operations. Develop and monitor key performance indicators (KPIs) related to customer experience, satisfaction, and retention, using data to inform decisions and strategy adjustments. Oversee the delivery of customer projects, ensuring on-time and on-budget outcomes. Ensure pro-active outreach and account management to the customer base including actively managing a number of accounts yourself … through collaboration with customer operations. Drive a high-performing team culture, providing leadership, coaching, and development opportunities across the customer experience team. Contribute to strategic initiatives aimed at scaling service delivery, improving efficiency, and enhancing customer outcomes. Ensure that documentation, playbooks, and SOPs are consistently applied across all operational functions What you'll need: Extensive experience in a More ❯

of evolving regulatory requirements into the 'business as usual' process and reports. Data Analytics and Data Quality standards support. Resolution of technical queries so as to minimise impact on service timelines, whilst also managing the process to document these queries, enabling review and mitigation where queries are repeated. Acting as an SME on behalf of Senior Management, overseeing day … to-day service delivery operations, ensuring representation and continuity of leadership and decision-making at necessary forums, engagement meetings etc.- Contract Management: Ensure a full understanding of Sompo's service requirements and compliance with terms and conditions by our Outsourcing partners. This will include: Agreeing statements of work, ensuring cost effective solutions whilst maintaining quality of service. … as to expedite the identification and mitigation of operational issues and challenges.- Performance Monitoring: Responsibilities will cover both a team and outsource partner remit, including: Providing the Head of Service delivery with regular updates on productivity, quality, and control, with the setting of goals and SLAs for delivering a service to Underwriting. Setting performance standards and regularly More ❯

together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while … maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored … assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify More ❯

hold Active SC) We are seeking a Lead Operations Engineer to take ownership of day-to-day operations across our legacy technology estate. The role will focus on maintaining service stability, ensuring operational readiness, and leading the response to incidents and outages. The Lead Operations Engineer will play a pivotal role during the transition phase by embedding operational standards … improving monitoring and support processes, and enabling knowledge transfer into ongoing service delivery teams. Key Responsibilities: Lead daily operational support of legacy systems, ensuring availability, performance, and resilience. Manage incident, problem, and change activities in line with ITIL and enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as the escalation point … for critical incidents, coordinating technical resources to achieve rapid resolution. Lead root cause analysis and service improvement initiatives. Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and aligned to business needs. Oversee job scheduling, batch management, and automation activities (e.g., Tivoli Scheduler). Collaborate with Infrastructure, Development More ❯

applications, focusing on identifying and analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management The role may involve configuring … and maintaining application settings or managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service delivery and customer satisfaction More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

a well-established Managed Services Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands-on technical expertise with team … met. Drive operational efficiency through continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience in a Technical Manager, IT …/PSA tools. Experience managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. More ❯

transport systems that enable transport authorities and infrastructure owners to improve safety, reduce air pollution, and enhance transport efficiency. Providing support throughout the entire lifecycle from design to in-service support, Intelliscape is a trusted partner with a track record in helping customers meet their transport objectives. Intelliscape believes in building trust through reliable systems, responsive support, and technology … scoring matrices for supplier evaluation, including cost, quality, risk and scalability. Supplier Qualification - conducting audits, site visits and assessments to ensure suppliers are complying with quality standards, performance and service levels. Supplier Negotiation - leading supplier negotiations on price, contract and service levels with support from the Commercial Team. Supplier Transition - support the handover from internal production to EMS … supplier ensuring continuity and quality. Work with the Project Delivery, Service Delivery and Sales Teams to coordinate the allocation and availability of hardware. Manage stakeholders effectively, maintaining and developing cooperative and constructive relationships with suppliers and colleagues. Ongoing supplier relationship management ensuring best fit with Intelliscape ethos and requirements to create partnerships along with a supply chain. More ❯

range of enterprise content management software solutions - from on-premises systems to Cloud SaaS offerings. As a Customer Success Manager, you will play a pivotal role in ensuring the delivery of high-quality IT services to our customers. You'll oversee service management processes including incident, request, and problem management, as well as support change management initiatives. The … role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and transition of new … customers. Produce ongoing customer service and performance reports. Chair regular service review meetings with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in IT service management with ITIL certification . Experience managing complex, outsourced or third-party vendor More ❯

support, and operational performance. If you’re a strategic leader with a passion for building and managing high-performing teams, delivering outstanding client outcomes, and driving continuous improvements in service delivery, this could be the next step in your career. Key Responsibilities • Lead and inspire the Consulting and Customer Support teams, fostering collaboration, innovation, and continuous improvement. • Oversee … the delivery of ERP consultancy projects, ensuring quality, timelines, and adherence to budget. • Streamline processes to enhance efficiency, service quality, and operational excellence. • Act as a trusted advisor and senior escalation point, strengthening long-term client relationships. • Align service delivery with commercial objectives to support business growth and profitability. • Collaborate with Sales, Project Management, and Support … s, utilisation, and revenue performance to drive continuous improvement. • Provide strategic leadership for Customer Support, ensuring consistent and exceptional client experiences. • Champion knowledge sharing and best practice across all delivery functions. About You • Proven leadership experience with consultancy or professional services, ideally in and ERP or technology environment. • Strong ERP expertise-preferably Sage X3 – with hands-on experience in More ❯

support, and operational performance. If you’re a strategic leader with a passion for building and managing high-performing teams, delivering outstanding client outcomes, and driving continuous improvements in service delivery, this could be the next step in your career. Key Responsibilities Lead and inspire the Consulting and Customer Support teams, fostering collaboration, innovation, and continuous improvement. Oversee … the delivery of ERP consultancy projects, ensuring quality, timelines, and adherence to budget. Streamline processes to enhance efficiency, service quality, and operational excellence. Act as a trusted advisor and senior escalation point, strengthening long-term client relationships. Align service delivery with commercial objectives to support business growth and profitability. Collaborate with Sales, Project Management, and Support … s, utilisation, and revenue performance to drive continuous improvement. Provide strategic leadership for Customer Support, ensuring consistent and exceptional client experiences. Champion knowledge sharing and best practice across all delivery functions. About You Proven leadership experience with consultancy or professional services, ideally in and ERP or technology environment. Strong ERP expertise-preferably Sage X3 – with hands-on experience in More ❯

Azure, AWS, and hybrid environments, and take full accountability for team performance, budgets, vendor relationships, and senior stakeholder engagement . This is an opportunity to shape technology direction and delivery for a growing managed services business — balancing day-to-day technical credibility with longer-term strategic influence. Key Responsibilities Define and execute the technology strategy and roadmap , aligning architecture … contracts , ensuring commercial efficiency Build strong, trusted relationships with C-level stakeholders and clients , advising on technology direction and investment Drive operational excellence, automation, and continuous improvement within managed service delivery Ensure compliance and security standards are maintained across all technology operations (ISO 27001, GDPR, Cyber Essentials) What You’ll Bring Proven experience in a Managed Services Provider … experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

Azure, AWS, and hybrid environments, and take full accountability for team performance, budgets, vendor relationships, and senior stakeholder engagement . This is an opportunity to shape technology direction and delivery for a growing managed services business - balancing day-to-day technical credibility with longer-term strategic influence. Key Responsibilities Define and execute the technology strategy and roadmap , aligning architecture … contracts , ensuring commercial efficiency Build strong, trusted relationships with C-level stakeholders and clients , advising on technology direction and investment Drive operational excellence, automation, and continuous improvement within managed service delivery Ensure compliance and security standards are maintained across all technology operations (ISO 27001, GDPR, Cyber Essentials) What You'll Bring Proven experience in a Managed Services Provider … experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

Position Overview- Our client is seeking an accomplished ServiceNow Delivery Manager to lead the successful delivery of ServiceNow solutions and services across multiple business domains. The ideal candidate will possess a strong background in ServiceNow implementation and operations management, with a proven ability to coordinate technical teams, manage client or stakeholder expectations, and ensure consistent, high-quality delivery … in driving the adoption and optimization of the ServiceNow platform, ensuring alignment with enterprise goals, operational efficiency, and customer satisfaction. Key Responsibilities- Lead and manage the end-to-end delivery of ServiceNow projects, ensuring adherence to scope, schedule, and budget. Oversee a team of ServiceNow developers, administrators, and business analysts, providing direction, mentorship, and performance oversight. Serve as the … Ensure all solutions are delivered in accordance with ServiceNow best practices, architectural standards, and governance frameworks. Collaborate with product owners, project managers, and technical architects to define and execute delivery roadmaps. Implement and maintain delivery processes, ensuring continuous improvement and operational excellence. Monitor platform health, service performance, and delivery metrics to ensure ongoing service quality More ❯

is an opportunity for someone with excellent communication and stakeholder management skills . You'll work cross functionally with internal teams including IT, Site Operations, Online Trading, Marketing Customer Service and Logistics teams as well as our external partners in Warehouse Logistics, Ecommerce Carriers and third-party providers. Ownership of the technical administration and maintenance of the back end … or external partners and act as a problem owner until the problem would be resolved and the solution is delivered. Skills, Experience and Attributes: 5+ years working within a service delivery and/or technical role with a focus on logistics, warehouses and/or EC delivery carriers Significant experience working in a Retail digital/ecommerce More ❯

integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio … Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment … ensuring effective service delivery and customer satisfaction across multiple sites. Key Responsibilities: On-Site Support and Triage: Perform support and triage activities for Desk, Wall, and Floor ports. Manage WAP ceiling ports and Equipment Room patching of access Switches. Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage. Incident Management: Escalate incidents to the More ❯