226 to 250 of 1,449 Service Delivery Jobs in the UK

Join us on the Journey National Express are recruiting an experienced Head of Technology Delivery, Products & Applications to join our team, based at our Head Office in Digbeth . The successful candidate will be responsible for driving Technology initiatives, managing product and application portfolios, and ensuring the effective delivery of technology solutions aligned with business objectives. This role is hands-on, overseeing the delivery of technical initiatives and Product & Application Management, ensuring that IT capabilities support strategic priorities and operational excellence. What you'll do: Technology Delivery & Project Management Oversee demand prioritisation, ensuring IT projects align … with business needs and strategic goals Lead programme, project, and project management (PM) performance tracking, ensuring timely and efficient delivery Develop and enforce policy, process, and standards for project and change management Drive portfolio forecasting and budget management to ensure cost-effective resource allocation Establish and manage a Project More ❯

Join us on the Journey... National Express are recruiting an experienced Head of Technology Delivery, Products & Applications to join our team, based at our Head Office in Digbeth . The successful candidate will be responsible for driving Technology initiatives, managing product and application portfolios, and ensuring the effective delivery of technology solutions aligned with business objectives. This role is hands-on, overseeing the delivery of technical initiatives and Product & Application Management, ensuring that IT capabilities support strategic priorities and operational excellence. What you'll do: Technology Delivery & Project Management Oversee demand prioritisation, ensuring IT projects align … with business needs and strategic goals Lead programme, project, and project management (PM) performance tracking, ensuring timely and efficient delivery Develop and enforce policy, process, and standards for project and change management Drive portfolio forecasting and budget management to ensure cost-effective resource allocation Establish and manage a Project More ❯

IT Service Manager - Luxury Cruise Liner (3-Month Rotational Overseas Work) TAX-FREE | Living Expenses Covered When Working Away Join a world-class luxury cruise liner as an IT Service Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience … for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while … advancing your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary More ❯

operational support tasks Cross-Functional Collaboration Collaboration with Tier 1 support, DevOps and software development teams to ensure platform stability and to modernise infrastructure. Service Delivery and ITIL Intermediate experience in working within a Service Delivery framework, ideally ITIL, to ensure consistent service quality. Operational … Call Support and Incident Response Participating in an on-call rota, using PagerDuty to manage mainly P1 - P3 incidents, ensuring minimal downtime and maintaining service continuity. Active Directory Experience or an understanding of migrations and AD forests containing Production on-prem servers. Troubleshooting AD issues that are escalated by … Microsoft Entra and Exchange Online) Experience or an understanding of enhancing security and compliance in cloud IdP and email services. Troubleshooting identity and email delivery issues that are escalated by Tier 1. Personnel Traits Problem solver and critical thinker Communicative and collaborative Proactive, self-motivated and can prioritise Calm More ❯

operational support tasks Cross-Functional Collaboration Collaboration with Tier 1 support, DevOps and software development teams to ensure platform stability and to modernise infrastructure. Service Delivery and ITIL Intermediate experience in working within a Service Delivery framework, ideally ITIL, to ensure consistent service quality. Operational … Call Support and Incident Response Participating in an on-call rota, using PagerDuty to manage mainly P1 - P3 incidents, ensuring minimal downtime and maintaining service continuity. Active Directory Experience or an understanding of migrations and AD forests containing Production on-prem servers. Troubleshooting AD issues that are escalated by … Microsoft Entra and Exchange Online) Experience or an understanding of enhancing security and compliance in cloud IdP and email services. Troubleshooting identity and email delivery issues that are escalated by Tier 1. Personnel Traits Problem solver and critical thinker Communicative and collaborative Proactive, self-motivated and can prioritise Calm More ❯

Role: Service Desk Team Lead Location: Leicester (Hybrid) Salary: Up to £42,500 Are you an experienced IT professional with a passion for service delivery and leadership? We’re looking for a Service Desk Team Lead to oversee daily IT support operations, ensuring exceptional customer service … individual with experience in Microsoft and Cisco technologies who also thrives in a leadership position. About the Role You’ll be responsible for managing service desk performance, overseeing escalations, and providing guidance to the support team. You'll work to enhance service quality, streamline operations, and maintain high … service level standards. Key Responsibilities Service Management: Ensure all inbound support requests via phone, email, live chat, and ticketing systems are handled within agreed SLAs. Technical Leadership: Provide expert guidance on Microsoft technologies, including Azure, Active Directory, Intune, and Microsoft 365, while also supporting Cisco networking solutions. Incident More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make … within a dynamic team. The role holder will manage the day-to-day work requirements of the team in relation to administration and the service delivery to advisers and end clients, and ensure the work needed to be processed by the team is carried out to the highest … standard and within the specified service level agreements. You will be responsible for the investigation and resolution of complaints, breaches and escalated queries, along with other areas of the business, to develop a market-leading service delivery operation. Our hybrid working model offers a minimum of More ❯

in London, we have seven office locations around the world with clients across four continents. What you'll do and what we offer The Service Delivery Manager oversees the delivery of Aptitude's products, ensuring contractual obligations are met while fostering strong client relationships. Acting as a … . Allocate and oversee resources, manage distributed teams, and ensure adherence to best practices. Build strong relationships with internal teams and clients to optimize service delivery. Conduct planning, retrospectives, and performance reviews while identifying and implementing improvements. Provide detailed internal reporting, manage risk, and maintain SOC compliance. Align with … options What we're looking for Skills and Behaviours : Management & Problem Solving : ITIL-certified with strong organizational, critical thinking, and people management skills. Client Service : Ability to simplify problems, deliver succinct feedback, and ensure high client satisfaction. Communication : Proficient in English, with excellent report writing, presentation, negotiation, and active More ❯

Project Coordinator Location: Bradley Stoke Salary: £28,000 £32,000 Are you organised with strong administration and customer service skills? If so, apply to join our team! As a Project Coordinator you will directly support the successful delivery of projects undertaken by the Delivery team (Voice, Connectivity … Networking and IT) through effective facilitation, tracking and reporting. Job Objective Create Project Planners for each new order. Assign provisioning tasks to Service Delivery Agents to ensure services delivered on time and within schedule. Provide weekly updates to all key stakeholders from the Customer and sales person to … the delivery team and SMT. Manage and document processes and monitor controls. Manage the Project on a day to day basis whilst liaising with delivery team. Meeting co-ordination, minute taking and action requests. The Provisioning Coordinator will be responsible for overseeing orders and ensuring services are delivered More ❯

day shifts 8-4 or 9-5 with 4 days in the office and 1 day working from home. You will provide excellent customer service, efficient technical incident resolution and user request fulfilment, work with members of your own 2nd line senior and the 1st line support team to … level of technical knowledge and applying effective troubleshooting techniques to aid in efficient incident resolution with in KPI's. Incident & Request Management - Provide excellent service and efficient incident resolution and request fulfilment. Manage Major Incidents - Ensure efficient and quality fixes, minimising disruption to the business and our passengers Monitor … Pro-actively monitor and analyse events, issues, and trends to identify and manage any service incidents or outages Knowledge Sharing - Knowledge sharing and dissemination of technical knowledge to other colleagues. Workload & Queue Management - Effective prioritisation and time management with focus on quality, efficient resolution, and meeting deadlines Continuous Improvement More ❯

Service Desk/Delivery Manager - Incident Manager | MUST HOLD ACTIVE DV Are you a highly experienced Service Desk Manager with a strong background in Incident and Major Incident Management ? Do you thrive in high-pressured environments and enjoy leading technical teams that provide critical support to operational … users? This is a unique opportunity to take the reins of a well-established Level 4 Service Desk as part of a flagship programme within the Defence sector. My client is delivering across the NSOIT(D) Programme , supporting the delivery and sustainment of the OpNET capability . They … re now looking for a strong leader and service operations expert to lead a high-performing team of experienced engineers in managing incidents, supporting deployments, and enhancing customer service across multiple military and civilian locations. What you'll be doing: Leading a highly skilled Level 4 Service More ❯

Client Relationship Director is responsible for managing and enhancing the relationship between FNZ and its clients, ensuring long-term financial success and high-quality service delivery. This role will be responsible for creating and maintaining our clients' strategic vision, building strong partnerships, and implementing client relations strategies to boost … enhance strategic roadmaps, including sales of new functionalities. Drive cross-functional collaboration with Sales, Commercial, Finance, Strategy & Corporate Development, Product, and Legal teams. Ensure delivery of strategic roadmaps in collaboration with the Delivery team. Maintain strong relationships with key stakeholders. Implement robust governance models and engagement paths. Align … and product roadmaps with FNZ's goals. Support AuA growth and servicing. Wider Management: Support the SDM to ensure that there is high-quality delivery of FNZ's services to customers. Achieve revenue targets for existing customers. Support programme manager where required to ensure delivery of the technology More ❯

3rd Party IT Suppliers to build and deliver IT Services and Solutions. You'll ensure that solutions meet agreed criteria and review SLAs and service metrics to identify improvement opportunities in IT Infrastructure. You will also strive for continuous improvements in the Infrastructure Service Portfolio for local Project … Sites. You'll be responsible for the "End to End" Project IT Infrastructure service delivery to the Grid Integration Business Unit across UK and Ireland. Implements effective interfaces between IT teams for all IT services and, where required, ensures adherence to agreed service level agreements (SLAs), all … within the department's practice competence. Lead IT delivery by setting and monitoring targets. Maintain relationships with business project teams to balance cost, time, and demand. Manage expectations and requirements for local Project IT services delivery. Oversee capture, analysis, aggregation, and prioritization of IT site projects demand. Handle local More ❯

Building Safety Service Delivery Manager Based in Portishead with agile working Salary £64,422 per annum Permanent 37 hours per week We create great places and communities to live that our customers are proud to call home. Its an exciting time to be joining us. We own or More ❯

in strategically developing and managing our key accounts within the Data Centre and Facilities Management sectors. Your primary objective will be to ensure the delivery of exceptional customer service while proactively identifying new business opportunities to enhance sales growth. Key Responsibilities: Oversee complete account responsibilities for key accounts … and Facilities Management sectors. Strategically develop and penetrate accounts to maximise opportunities across the UK. Manage all facets of account administration, encompassing business development, service delivery, and financial assessments. Act as the principal liaison for key customers, ensuring effective management and evaluation of contracts and projects. Foster strong … reactive services. Identify opportunities for deeper account penetration and the establishment of new revenue streams. Collaborate with the Crown Oil Environmental Team to enhance service delivery and customer satisfaction. Requirements: A self-motivated individual with a strong emphasis on generating opportunities and achieving results. Demonstrated experience in account More ❯

in strategically developing and managing our key accounts within the Data Centre and Facilities Management sectors. Your primary objective will be to ensure the delivery of exceptional customer service while proactively identifying new business opportunities to enhance sales growth. Key Responsibilities: Oversee complete account responsibilities for key accounts … and Facilities Management sectors. Strategically develop and penetrate accounts to maximise opportunities across the UK. Manage all facets of account administration, encompassing business development, service delivery, and financial assessments. Act as the principal liaison for key customers, ensuring effective management and evaluation of contracts and projects. Foster strong … reactive services. Identify opportunities for deeper account penetration and the establishment of new revenue streams. Collaborate with the Crown Oil Environmental Team to enhance service delivery and customer satisfaction. Requirements: A self-motivated individual with a strong emphasis on generating opportunities and achieving results. Demonstrated experience in account More ❯

3rd Party IT Suppliers to build and deliver IT Services and Solutions. You'll ensure that solutions meet agreed criteria and review SLAs and service metrics to identify improvement opportunities in IT Infrastructure. You will also strive for continuous improvements in the Infrastructure Service Portfolio for local Project … Sites. You'll also be responsible for the "End to End" Project IT Infrastructure service delivery to the Grid Integration Business Unit across UK and Ireland. Implements effective interfaces between IT teams for all IT services and, where required, ensures adherence in line with agreed service level … agreements (SLAs), all within the department's practice competence. Lead IT delivery by setting and monitoring targets. Maintain relationships with business project teams to balance cost, time, and demand. Manage expectations and requirements for local Project IT services delivery. Oversee capture, analysis, aggregation, and prioritization of IT site projects More ❯

Its primary functions are: to provide high quality IT systems, support and maintenance across the organisation to provide strategic advice and guidance to the service areas and their directorates to contribute to the delivery of the Council's Digital First approach The ICT Service consists of several … functions including: the Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications ICT Services teams delivering network, server and end user computing services Security and Compliance Enterprise Architecture About the job The technologies supported are … and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings. You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies. You will have More ❯

developers, student accommodation and housing. As the company continues to grow, they are looking for an experienced Operations Performance Manager to lead the customer service function. This role is ideal for someone with a strong background in customer service or contact centre management, who thrives in fast-paced … customer-first environments and has a passion for improving processes, team performance, and overall service delivery through data and technology. The role will include: Leading day-to-day customer contact and admin operations across voice, email, chat, and digital Managing a team of Sales Design Consultants and customer … service advisors Designing and owning performance dashboards using tools like Power BI and Excel Implementing structured QA frameworks, coaching, and KPI-based development plans Driving continuous improvement initiatives across people, processes, and platforms Leading digital transformation (CRM upgrades, IVR automation, self-service solutions) Working cross-functionally with sales More ❯

leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business … needs. Skillset Master's or Bachelor's degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow … design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving adoption of new More ❯

that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted … . Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap … alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products More ❯

that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted … . Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap … alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products More ❯

the go-to person when change needs to happen - but disruption isn't an option? Do you thrive in complex IT environments, ensuring that service remains smooth, change is well-managed, and problems never repeat themselves? At Laing O'Rourke, we're looking for a forward-thinking IT Change … Problem Manager to take ownership of our IT assurance efforts across global operations. You'll work at the heart of delivery and operations - driving service improvement, managing risks, and building bridges between technical teams and business goals. What You'll Be Doing You'll lead and evolve the … Problem Management processes, making sure changes are seamless and problems are addressed at the root. You'll also be key to operational readiness, aligning service offerings with the needs of the business and supporting successful transitions in a fast-paced digital environment. Whether it's guiding stakeholders through risk More ❯

our brightest when we're all together. Our Club, our teams, our community. The Role: Reporting to the Head of Operational IT , the IT Service Desk Manager is responsible for ensuring first-class IT service delivery across the club, leading a team of IT Service Desk … Engineers, and ensuring that all technology services run reliably and efficiently. The successful candidate will be service-minded , focusing on delivering excellence to employees at all levels of the organization. They will be based at the Club's head office at Lilywhite House but will also support operations at … a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. Oversee incident More ❯

processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential … and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of … Industry Trends:Keep up with industry best practices, bringing new ideas and processes to enhance our service delivery and client satisfaction. Your main duties will include: Leading and managing Problem Managers, ensuring smooth day-to-day operations and process adherence. Deputising for the Problem and Major Incident Management More ❯