226 to 250 of 518 Service Delivery Jobs in the UK

impact incidents to identify underlying issues and implement permanent fixes. Log and track problems through to resolution and closure to reduce recurrence and improve service stability. Maintain and govern the Known Error Database (KEDB) to ensure documented workarounds are available and knowledge is shared across regional teams. Collaborate with … EMEA offices to maintain standardization and operational integrity. Reporting & Continuous Improvement Produce regular reports and dashboards on incident trends, problem resolution progress, and service performance to provide visibility and inform decision-making at senior levels. Identify opportunities to improve incident and problem management processes, tools, and automation to enhance ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Working pattern is Monday to Friday, 8:00am-17.00pm, 8.30am - 17.30pm and 9am -18.00pm - on a rota basis Hybrid after … part of our customer and field operations team. In this role, youll be the central point of contact for customers and engineers, delivering exceptional service and support across phone, email, portal, and chat. Youll manage work orders, schedule and optimise engineer visits, provide updates, and resolve escalations efficiently. Your ...

international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales … accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients ...

2027. The HRA is leading the transformation on behalf of our IRAS partners. As Senior Business Change Manager, you'll lead the planning and delivery of business change to support the successful adoption of the new IRAS service. You'll work across a complex stakeholder environment to ensure readiness … Office (Scotland), andHealth and Social Care Northern Ireland. Work flexibly across organisational boundaries, contributing to areas beyond your immediate remit to lead? Supportjoined-up delivery and transformation outcomes. This is an opportunity to work at the heart of public sector digital transformation helping to ensure change lands well ...

2027. The HRA is leading the transformation on behalf of our IRAS partners. As Senior Business Change Manager, you'll lead the planning and delivery of business change to support the successful adoption of the new IRAS service. You'll work across a complex stakeholder environment to ensure readiness … Office (Scotland), andHealth and Social Care Northern Ireland. Work flexibly across organisational boundaries, contributing to areas beyond your immediate remit to lead? Supportjoined-up delivery and transformation outcomes. This is an opportunity to work at the heart of public sector digital transformation helping to ensure change lands well ...

2027. The HRA is leading the transformation on behalf of our IRAS partners. As Senior Business Change Manager, you'll lead the planning and delivery of business change to support the successful adoption of the new IRAS service. You'll work across a complex stakeholder environment to ensure readiness … Office (Scotland), andHealth and Social Care Northern Ireland. Work flexibly across organisational boundaries, contributing to areas beyond your immediate remit to lead? Supportjoined-up delivery and transformation outcomes. This is an opportunity to work at the heart of public sector digital transformation helping to ensure change lands well ...

2027. The HRA is leading the transformation on behalf of our IRAS partners. As Senior Business Change Manager, you'll lead the planning and delivery of business change to support the successful adoption of the new IRAS service. You'll work across a complex stakeholder environment to ensure readiness … Office (Scotland), andHealth and Social Care Northern Ireland. Work flexibly across organisational boundaries, contributing to areas beyond your immediate remit to lead? Supportjoined-up delivery and transformation outcomes. This is an opportunity to work at the heart of public sector digital transformation helping to ensure change lands well ...

Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Technical Consultant, you will be part of the Technical Delivery team. The Microsoft Cloud platforms are central to our business strategy, and this role will require you to architect and deploy solutions within Microsoft … being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Design and implement ...

Title: Lead Technical Consultant – Service Operations - Dynatrace, AppDynamics, Datadog Location: Hybrid (UK, with travel as required) Type: Full-time Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations , led by a serial entrepreneur with a proven track record … building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up. We’re looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting ...

area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees. We are keen to speak with exceptional individuals who are self-motivated, results … driven, and possess proven technical expertise within the IT Managed Service sector. This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader. Main Responsibilities for the successful Tech Manager ...

growth and play a key role in delivering digital products to customers. This position offers strong scope for professional development within a collaborative, delivery-focused environment. The Role You will support the continued growth of the business by working directly with customers and the Product Deployment team to deliver … operations to improve performance and deliver measurable value. You will build deep knowledge of the organisation’s digital products, support training delivery, provide post-implementation support, and ensure clear communication and proactive management throughout the deployment lifecycle. Key Responsibilities Process Capture & Design: Document current-state processes and design future ...

Title: Lead Technical Consultant – Service Operations - Dynatrace, AppDynamics, Datadog Location: Hybrid (UK, with travel as required) Type: Full-time Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations , led by a serial entrepreneur with a proven track record … building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up. We’re looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting ...

Join Our Team as an ICT Helpdesk Technician! Are you a tech-savvy problem solver with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment and relish the challenge of resolving technical issues? If so, we have the perfect opportunity … Provide first-line remote support, following defined processes to assist users with their ICT needs.utilise remote support tools to diagnose and resolve issues efficiently.Deliver service desk support in a busy environment, prioritising workloads to meet peak demands.Accurately update service desk software, specifically using Connectwise Manage.Showcase a strong understanding ...

evolving it capability in line with its strategy. Responsibilities will include: In this role, you will have end-to-end accountability for delivering complex service contracts, ensuring our clients achieve the outcomes that matter most. Oversee software engineering programmes and projects, ensuring alignment with client needs and business objectives. … Lead and own all aspects of service delivery, including contract performance and reporting. You will lead on shaping strategic client relationships and work within Heads of Capability across the group to manage the pipeline and enhance service offerings to meet market needs Reporting into the board ...

Senior IT Service Manager Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We're looking for a Senior IT Service Manager to lead ITSM operations for over 18,000 users in our Digital Workspaces Directorate. … drive service excellence, optimise processes across Incident, Problem, and Change Enablement, and ensure compliance with ITIL4 standards. This is a strategic leadership role where you'll embed ITSM principles, manage stakeholder relationships, and champion continuous improvement. If you're passionate about delivering seamless IT services and shaping future standards ...

Senior IT Service Manager Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We're looking for a Senior IT Service Manager to lead ITSM operations for over 18,000 users in our Digital Workspaces Directorate. … drive service excellence, optimise processes across Incident, Problem, and Change Enablement, and ensure compliance with ITIL4 standards. This is a strategic leadership role where you'll embed ITSM principles, manage stakeholder relationships, and champion continuous improvement. If you're passionate about delivering seamless IT services and shaping future standards ...

Join Our Team as an ICT Helpdesk Technician! Are you a tech-savvy problem solver with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment and relish the challenge of resolving technical issues? If so, we have the perfect opportunity … line remote support, following defined processes to assist users with their ICT needs. utilise remote support tools to diagnose and resolve issues efficiently. Deliver service desk support in a busy environment, prioritising workloads to meet peak demands. Accurately update service desk software, specifically using Connectwise Manage. Showcase ...

Join Our Team as an ICT Helpdesk Technician! Are you a tech-savvy problem solver with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment and relish the challenge of resolving technical issues? If so, we have the perfect opportunity … line remote support, following defined processes to assist users with their ICT needs. utilise remote support tools to diagnose and resolve issues efficiently. Deliver service desk support in a busy environment, prioritising workloads to meet peak demands. Accurately update service desk software, specifically using Connectwise Manage. Showcase ...

bank. You will be expected to work with a range of IT PM’s & Senior stakeholders (IT finance, Tax, Legal) supporting them through the delivery lifecycle off their CCA’s, introducing smarter ways of working and encouraging best practice across the delivery community. ROLE: CCA Governance & Administration: Responsible … strong governance over the data that feeds into the relevant governance forums SLA Management: Develop, maintain, and monitor intra-company SLAs to ensure agreed service standards are met for all outsourced IT services Track performance metrics and produce regular SLA compliance reports Collaborate with internal stakeholders to review ...

Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge ...

South Gloucestershire Council - Office based 5 days a week - is looking for an ICT Helpdesk Technician to join a busy service desk team supporting education customers. This is a customer-facing, first-line support role, providing assistance via phone, remote tools and occasional site visits, following defined support processes … fast-moving ICT environment. What you’ll be doing Providing service desk support to education customers Delivering 1st line support via telephone, remote access and site visits Logging, updating and progressing tickets accurately using service desk software Prioritising workload to manage peak demand and meet service expectations ...

Security programme operating across hybrid locations. You will combine strong project management capability with analytical expertise to support accurate forecasting, resource alignment, reporting, and delivery of medium complexity IT infrastructure projects. About the Role - Project Manager Data Analyst As a Project Manager Data Analyst , you will manage … transformation projects through the full lifecycle, ensuring delivery to time, cost, and quality. You will analyse timesheet and forecast data, conduct three way comparisons, document team structures, identify discrepancies, and coordinate realignment with Service Delivery Managers. The role involves defining requirements, maintaining risk and issue logs, producing ...

hands-on Senior IT Infrastructure Engineerto help maintain and enhance our secure on-premise environment. From complex third-line issue resolution to the delivery of infrastructure improvements, this is a varied and rewarding role with a strong focus on storage, backup, and virtualisationtechnologies. If youre methodical in your work … Windows Server and VMware environments, and contributing to the continuous improvement of our infrastructure. Youll work closely with colleagues across the IT function, supporting service delivery and project activity in a collaborative, high-trust setting. How youll support us Youll provide dependable third-line support, diagnosing and resolving ...

This is a senior operational IT leadership role, responsible for the day-to-day delivery of IT services across a fantastic non-profit organisation. The IT Lead acts as the operational backbone of the IT function, ensuring stability, security and performance while enabling senior leadership to focus on strategy … transformation. Key Responsibilities Lead and manage IT operations, including support, infrastructure, security and service delivery Line manage and develop the IT management team, ensuring effective resourcing and coverage Oversee cyber security, infrastructure performance and operational risk management Ensure a high-performing service desk and effective onboarding/ ...

This is a senior operational IT leadership role, responsible for the day-to-day delivery of IT services across a fantastic non-profit organisation. The IT Lead acts as the operational backbone of the IT function, ensuring stability, security and performance while enabling senior leadership to focus on strategy … transformation. Key Responsibilities Lead and manage IT operations, including support, infrastructure, security and service delivery Line manage and develop the IT management team, ensuring effective resourcing and coverage Oversee cyber security, infrastructure performance and operational risk management Ensure a high-performing service desk and effective onboarding/ ...