26 to 50 of 1,018 Service Delivery Jobs in the UK

We seek an experienced and dynamic Service Delivery Director to lead service delivery operations for our customers. The successful candidate will be responsible for managing a 100 member team and delivering world-class service to our clients in the media and broadcast arena. Job Summary … goal is to handle the Support team, which consists of L1 to L4 Support Engineers contributing to the Support System end-to-end. The Service Delivery Director will drive transformation and automation initiatives, leveraging cutting-edge technology and best practices to improve efficiency, drive transformational initiatives for continuous … improvement, reduce costs, and enhance customer satisfaction. The ideal candidate will possess strong leadership skills and a deep understanding of service delivery and automation methodologies. Responsibilities Develop and implement strategies to improve service delivery processes and procedures, including incident, problem, and change management. Requirements: Bachelor's more »

Job Title: Service Delivery Analyst Salary: £30k Location: Birmingham A leading brand in the UK is seeking a highly motivated and skilled Service Delivery Analyst to join their IT team at their Head Office in Birmingham. The successful candidate will play a crucial role in ensuring … the effective delivery and support of IT services across the organisation. This role requires a proactive individual with strong technical, analytical, and communication skills who can manage and improve IT service processes to meet business needs. Key Responsibilities: Service Management: Monitor, manage, and report on IT service performance, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs). Regularly communicate and update our Managed Service Providers (MSPs). Incident and Problem Management: Coordinate the resolution of incidents and problems with our MSPs, ensuring timely response and resolution, and conducting root cause more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Job Title: STG Service Delivery ManagerDo you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world?Do you have the experience to bring new ideas and approaches to … and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account. Aon is currently recruiting a Service Delivery Manager to join our team in London. The Service Delivery Manager will be primarily responsible for:Processing new sales opportunities … team and are passionate about helping our colleagues and clients succeed.What the day will look likeAs the Strategy and Technology Group’s (STG’s) Service Delivery Manager, you will work with STG’s Risk team and Aon’s Legal, Compliance and Data Privacy teams to support STG’s more »

Service Design Specialist (ITIL) London/Hybrid (2 Days onsite) 9 Months initial contract ASAP Start £550-600 (Inside IR35) Service Design Specialist is required to join a leading Utilities client to deliver an Enterprise service transition initiative. The ideal candidate will possess extensive expertise in service … processes, Agile methodologies, and ServiceNow implementation. This role requires a highly skilled professional with strong project management capabilities and the ability to manage complex service delivery environments. Key Responsibilities for the Service Design Specialist (ITIL) includes: Service Design and Transition: Manage service design and transition … projects, including creating comprehensive service design packs, service transition plans, and operational readiness criteria. Ensure alignment with ITIL processes, including service strategy, service design, service transition, service operation, and continual service improvement. Oversee governance processes such as quality gate reviews, sprints, and early more »

Service Delivery Operational Planner Role Purpose The Service Delivery Operational Planner will maximize growth whilst minimizing Service Delivery inefficiencies. This planner is at the heart of the operation, supporting the delivery of stable operations at Gatwick Airport. Department activities include managing the service delivery batching capacity, forecasting staff demand and customer flow, and setting out future SD requirements. Key Responsibilities Batching modelling to support Service Delivery operations and strategic decision making up to 72 hours in advance. Leverage the use of statistical analysis to drive performance Provide insight on … be your best self. What you'll show: Evidence of behaviors aligned to company values: Delighting Customers Respect Safety and security Imagination Performance Driven Service Excellence About Us As the global caterer of choice, dnata catering UK provides inflight catering to the worlds leading airlines. When serving these customers more »

Liberty has an exciting opportunity for a Service Delivery Manager to join our team, based in our Havant Office. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £45 to £50,000.00 per annum … of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Service Delivery Manager role are: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and … assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist/Manage employee performance with the installation more »

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great success … West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands. Description As IT Service Delivery Manager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired. You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting and more »

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great success … West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands. Description As IT Service Delivery Manager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired. You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting and more »

requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out … information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business … requirements. - Manage the technical delivery of approved small projects (eg information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. - Provide expert advice and guidance to DTS management teams in support of the IT strategic planning process and in support of technical change projects. more »

requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out … information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business … requirements. - Manage the technical delivery of approved small projects (eg information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. - Provide expert advice and guidance to DTS management teams in support of the IT strategic planning process and in support of technical change projects. more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … and West London. The salary is £40k - £45k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »

focussed, technology and data driven business and recognise the key role outstanding technology professionals play in helping us achieve our goal. The digital and service delivery team is accountable for the delivery, management and support (build & run) of key digital and business applications that support the commercial … a broad range of Technology solutions and will need to work very closely with stakeholders to understand business requirements and how the Digital and Service team enable the delivery of commercial targets. The Head of Digital and Service Delivery is responsible for leading the team that … needs to understand business requirements (functional and non-functional) by working with product teams and business stakeholders. Core to this will be ensuring that service delivery is to the agreed levels, ensuring that the business has the tools and applications it needs to succeed. The Head of Digital more »

focussed, technology and data driven business and recognise the key role outstanding technology professionals play in helping us achieve our goal. The digital and service delivery team is accountable for the delivery, management and support (build & run) of key digital and business applications that support the commercial … a broad range of Technology solutions and will need to work very closely with stakeholders to understand business requirements and how the Digital and Service team enable the delivery of commercial targets. The Head of Digital and Service Delivery is responsible for leading the team that … needs to understand business requirements (functional and non-functional) by working with product teams and business stakeholders. Core to this will be ensuring that service delivery is to the agreed levels, ensuring that the business has the tools and applications it needs to succeed. The Head of Digital more »

SERVICE DELIVERY MANAGER Infrastructure, finance, customer delivery, managed service. A global Managed Services client of ours who specialises in the Financial sector is seeking a Service Delivery Manager to ensure the smooth and efficient delivery of IT services in a 24/7 infrastructure … environment. You will play a critical role in maintaining elevated levels of customer satisfaction by overseeing service delivery and working with technical teams. This is a key customer facing role. We are looking for someone to create, manage, and monitor the delivery of IT services to meet … established service level agreements (SLAs), key performance indicators (KPIs), service improvements plans (SIPs) and root cause analysis (RCA). You will collaborate with cross-functional teams to ensure seamless service delivery and issue resolution. You will also collaborate with other SDMs to provide follow-the-sun more »

Service Delivery Coordinator Location : Bilsthorpe, Newark, NG22 8UA, UK Salary : Competitive + Benefits Contract : Permanent, Contract Hours : Part-time - 20 hours per week Benefits : A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase with length of service. Hybrid … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role : To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator more »

Position: Service Delivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring … the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize service delivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability more »

Service Delivery Manager Neath £40K Are you an experienced project manager looking for a new position within a fast-moving and developing industry? Due to continued growth, we are now hiring for a Service Delivery Manager to join our operations team! The Service Delivery Manager will manage and take ownership of the company's relationships with our existing clients which includes, overseeing the day-to-day delivery of our contractual obligations for those clients, from inception; delivery; service and renewal; operational control, client communication, and financial management. What you will … largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. New starters will be subject to clearance through the more »

Service Delivery Manager – Hybrid – Staines Our client, a leader in their field, is looking for a Service Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed … you will have the following skills/;- knowledge of ITIL, Agile and DevOps, including Incident Management, Problem Management, and Change Management. Developing and delivering service improvements Proven experience of service management & application support knowledge of service recovery, incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools. Hands-on experience as Service Delivery lead/manager Extensive problem-solving and debugging skills. Experience in providing services to agreed SLAs Experienced in Problem and Incident Management Strong interpersonal and communication skills If this could be your next career more »

Service Delivery Operational Planner Role Purpose The Service Delivery Operational Planner will maximize growth whilst minimizing Service Delivery inefficiencies. This planner is at the heart of the operation, supporting the delivery of stable operations at Gatwick Airport. Department activities include managing the service delivery batching capacity, forecasting staff demand and customer flow,... more »

Service Delivery Manager Certain Advantage is hiring for a Service Delivery Manager based in Newport. This role is on a contract basis and is office-based. The Company We're working with a Manufacturing business that operates in the Aerospace sector. They design, manufacture and deliver … to be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships? The Role: This role is for a Service Delivery Manager -someone ambitious and ready to make an impact. You'll be results-orientated and driven to succeed. You'll be working … in a small, experienced, and collaborative team, and be responsible for: Act as a primary point of contact Monthly, quarterly and annual reporting Manage Service Levels (SLAs & KPIs) Management of Incident/Problem/Change Management Processes The Individual We're looking for people who can show: Education (or more »

Job summary The community rapid response team is part of the 2-hour Urgent Community Response service. This is an admission avoidance service for people in the community experiencing a sudden deterioration in health and wellbeing. Main duties of the job Due to maternity leave we are seeking to … clinical decision making and differential diagnosis for a range of common acute and chronic conditions. Candidates must also have an interest and experience in service development and leadership. The role involves visiting people in their own home, who require urgent assessment and intervention with a view to preventing unnecessary … advanced clinical assessment and decision-making skills and apply a broad range of clinical knowledge and interventions. They will provide leadership support, contribute to service delivery and supervise junior members of the team. Due to maternity leave there is an upcoming 12-month fixed-term vacancy within the more »

more effective in what they do today, and innovating to raise the bar of what can be achieved in the future. Significant change in service provision is anticipated, and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required … coordination. Job Purpose The Principal Engineer role will play a key role in shaping and implementing the changes and improvements required to transform the service provision of technology services across the organization. Reporting to their respective ‘Head of’ (Head of Technology Enablement & Support, Head of Infrastructure, or Head of … Platforms & Applications), the Principal Engineer forms part of the wider leadership team providing direction for the Delivery & Operations function. As an expert in their field, they will be responsible for effective leadership within their technical and functional areas of responsibility. The role encompasses engineering across a wide-ranging technology more »

Service Delivery Manager Ref: ULT-MS-2223-003-RH Please note you must be able to travel twice a week in London at your own cost Why Ultima For over 30 years, Ultima has been at the heart of the UKs IT industry. Built on the values of … that impacts cost of living so you can enjoy life as much as you enjoy working for Ultima and our customers. The role of Service Delivery Manager (SDM) is to work closely with the Customer and Ultima Technical Support teams, to ensure outstanding service is delivered to … Ultima’s Managed Services Customers. SDM’s are assigned a portfolio of customer accounts and are responsible for overall Managed Service delivery and customer satisfaction. SDM’s also play a key role in representing the “voice of the customer” and helping to shape ongoing systems, services and operational more »

IT Service Delivery Manager/Support Manager 2 days per week in Chesterfield, 3 days per week remotely Inside IR35 Gerrard White is currently seeking an IT Service Delivery Manager/Support Manager for an initial three month contract term for one of the UK's … available for work for the next three months. The role will be based within the Infrastructure Team focusing on running the team and department, service delivery management, asset management as well as overseeing a 24*7 monitoring team. Suitable candidates must have demonstrable experience within a similar infrastructure … service delivery/support management role. more »