ITSM Specialist
- Hiring Organisation
- Gleeson Recruitment Group
- Location
- West Midlands, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
Role Summary As the ITSM/Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. Key Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB ...