301 to 325 of 1,432 Service Delivery Jobs in the UK

Company Overview A company in the financial services industry is hiring for a Service Delivery Management Assistant Vice President position. This role offers exciting opportunities to work on diverse projects and initiatives, supporting clients in their transition to a sustainable future. Job Description Lead the design, development, and optimization of algorithmic trading systems for the eFX business. Build More ❯

follow up work that may be necessary. Work closely with Suppliers to deliver the necessary level of maintenance to all aspects of the System. Work collaboratively with the Shared Service Delivery Teams to ensure that all work completed is within the defined specification. Communicate effectively with Customers at all levels in the resolution of incidents and service … and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and service requests. Ensure all relevant documentation is updated and maintained. Take responsibility More ❯

follow up work that may be necessary. Work closely with Suppliers to deliver the necessary level of maintenance to all aspects of the System. Work collaboratively with the Shared Service Delivery Teams to ensure that all work completed is within the defined specification. Communicate effectively with Customers at all levels in the resolution of incidents and service … and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and service requests. Ensure all relevant documentation is updated and maintained. Take responsibility More ❯

follow up work that may be necessary. Work closely with Suppliers to deliver the necessary level of maintenance to all aspects of the System. Work collaboratively with the Shared Service Delivery Teams to ensure that all work completed is within the defined specification. Communicate effectively with Customers at all levels in the resolution of incidents and service … and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and service requests. Ensure all relevant documentation is updated and maintained. Take responsibility More ❯

with managers to ensure smooth rollouts. Department Overview The Deployment department plays a crucial role within Logistics, ensuring the smooth onboarding and operational readiness of engineers and managers within service delivery and network build sectors, with over 1250 service delivery kits deployed and over 80 network build kits deployed within the past 12 months. Our primary … Ability to handle multiple tasks simultaneously in a fast-paced environment Prioritises on a continual basis ensuring that key tasks receive the greatest attention Support Stores Operatives to meet delivery targets within Deployment Ability to respond quickly and effectively to changes in a proactive manner Identifying shortfalls in internal procedures. Using escalation chain for any procedural risks to the … department and delivery numbers Preparing weekly and monthly performance reports to highlight peaks and troughs in areas and sending to Deployment Manager to assess accordingly Demonstrate ability to serve as a knowledgeable resource to MJ Quinn management team that provides leadership and direction Daily/weekly audits of teams' performance and collate data based on findings Support the Deployment More ❯

technology and human expertise. Backed by Entrepreneur First and Backed.VC , we're scaling fast. Role: Operations Director We're looking for an Operations Director to lead and scale our service delivery function. As a key member our leadership team, you'll own the end-to-end operations strategy - overseeing application processing, streamlining workflows and driving continuous improvements to … ensure exceptional customer outcomes. You'll manage a small group of direct reports and lead a wider delivery function across immigration caseworkers, experts, customer support specialists and operations administrators. Reporting directly to the CTO, you'll work closely with Product, Engineering and Customer Success, you'll ensure our platform delivery efficient, accurate and high quality services at scale. … What You'll Be Doing Service Delivery: Own and continuously improve application processing - eliminating backlogs, driving down SLAs and ensuring high quality submissions Strategy & Vision: Define and execute a strategy for scaling Operations in line with our business growth and goals. Team Leadership: Manage and mentor a team of managers and individual contributors, fostering a high-performance, growth More ❯

Life on the team Join a high-impact team at the forefront of global service delivery innovation. As part of the GSD Systems team, youll play a key role in delivering and enhancing the contact centre technologies that support Computacenters Global Service Desk (GSD).With over 4,000 agents relying on our solutions daily, we ensure seamless … dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities and elevate service performance Deliver expert … APIs, Terraform Cloud, GitHub, and CI/CD pipelines for automation and infrastructure-as-code A strong consulting background with skills in requirements gathering, user journey design, and technical delivery Experience working in Agile environments, ideally with familiarity in SAFe (Scaled Agile Framework) Outstanding communication and stakeholder engagement skills Preferred certifications: GCX-GCP (Professional), GCX-GCD (Developer), GCX-ARC More ❯

To learn more about our purpose, culture, and priorities, visit our strategy site. Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential of every project. Our values shape the way we consult and define the people we want to join us on our journey, they are … focus - Deliver on our promise: You will create and design effective implementations of PMO and Project Controls frameworks and strategies on assigned commissions. You will support best in class service delivery and effective engagement with wider industry and professional bodies to promote Mace. You will be developing your expertise in PMO and Project Controls, with a growing internal … and management issues. Contributes to the periodic reporting and structured governance and performance meetings. Guides the development and management of the Baseline (scope, time, cost, risk, assumptions) and subsequent delivery performance, change and contingency monitoring. Monitors the development of Project Quantitative Risk Analysis (cost and time). Collaborates with PMO Director and/or Project Manager to address actions More ❯

stakeholder approvals, driving cost and risk models and customer presentations finalising with contract schedule revision, negotiations and handover to delivery. The Lead Deal Architect will design outsourcing and managed service solutions that enable Getronics to drive growth by winning new business and retaining existing customers through renewals. The Lead Deal Architect will therefore be an integral part of the … Business Development function. The ideal candidate will have spent 8+ years plus as a Service, Deal and/or Solution Architect and currently be working in a Pre-Sales role working on multi-discipline managed services and outsourcing opportunities. The candidate will be able to take a set of Business Requirements (typically from RFI/RFP) from a client … internally for approval prior to client presentations. The ideal candidate will have experience of and a good in-depth understanding of all aspects of ICT managed solutions including technology, service delivery and commercial architecture of medium to large IT outsourcing deals. In addition, a good working knowledge of how solutions are delivered though different models, such as onshore More ❯

management and administrative skills in a way that makes a positive impact on peoples lives? If so, we have a fantastic opportunity to become a member of our Digital Service Delivery Team within the Northern Care Alliance NHS Foundation Trust. Reporting to the Senior Manager within Digital Service Delivery, your role will be to optimise our … Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Person Specification Qualifications Essential Relevant degree level (or equivalent) or ability to demonstrate equivalent knowledge, skills and experience. ITIL Service Management foundation certification or equivalent knowledge, skills and experience Evidence of continued professional development. Desirable ILM Qualification. Project Management Qualification. Industry certifications related to IT asset management or software … build of test configurations. Experience in managing Digital assets. Creation and implementation of processes and procedures. Proven ability to develop and deliver strategic plans. A comprehensive understanding of IT Service Asset Management principles, processes, and best practices related to IT asset management, including lifecycle management, procurement, deployment, and disposal. Industry Standards and Best Practices: Awareness of industry standards, such More ❯

contract negotiation, leading bid and RFP response processes, managing our sales repository, and ensuring compliance with internal approval frameworks. You will act as a key interface between Sales, Legal, Delivery, and Leadership to accelerate deal velocity, mitigate risk, and uphold commercial integrity. You will also become a member of the pricing committee to help structure and manage commercial terms … our customer contract portfolio, from initiation through to close-down. What you'll be doing Lead the negotiation and management of commercial contracts, including non-disclosure agreements (NDAs), master service agreements (MSAs), statements of work (SOWs), bug bounty program terms, and partner or researcher agreements. Define, review, and managecommercial and service delivery terms, including SLAs, pricing structures … in the CRM consistently and efficiently What you'll bring Strong experience in contract negotiation and commercial operations, ideally within SaaS, cybersecurity, or technology services. Proven experience handlingcommercial and service delivery terms, pricing models, and client-facing service agreements. Demonstrated success managingRFPs, RFIs, RFQs, and coordinating cross-functional bid responses. Experience withcontract audit and governance, including document More ❯

a large variety of software applications consumed by the Air Sector's Business Systems community (Security, Commercial, Project Management, Export Control, etc Responsible for the quality, efficiency, and timely delivery of application development projects, as well as providing guidance and feedback to the team members Collaborate within the Business Systems Competency Centre managers and external stakeholders to align the … discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The DTD&I Service Delivery Unit team: You'll be joining the Business Systems Competency Centre within the Digital Technology, Data & Innovation (DTD&I) Service Delivery Unit - a team at … This collaborative, forward-thinking group leads programmes of capability development and integration across core operating functions, driving improvement and innovation through cutting-edge IM&T solutions. Working closely with service lines, project managers, and technical specialists, the team ensures seamless delivery, quality standards, and the consistent advancement of digital capabilities across the organisation. Why BAE Systems? This is More ❯

use of information and digital technology. Role The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force) Service Management (responsible for managing and maintaining all live, operational technology for the force) The Service … also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support KEY RESPONSIBILITIES Responsible for investigating and resolving incidents/problems remotely and on … required. Ensure that incidents and requests are handled according to agreed procedures, making judgments on the best approach to handle an issue in the most expedient way so that service delivery meets agreed service levels and customers are operational as quickly as possible. Monitor the progress of Incidents and Requests that have been escalated to the external More ❯

manipulation techniques Strong understanding of operational processes with ability to connect metrics to business outcomes Experience Proven experience in operational analytics, business intelligence, or performance analysis with focus on service delivery metrics Experience analyzing operational workflows and service delivery metrics preferred Knowledge of financial services operations preferred Demonstrated track record of turning data into actionable improvements More ❯

well-established I.T solutions provider based in Fleet. The ideal candidate will be able to manage the day-to-day operations of the professional services team and ensure exceptional service delivery across software solutions. This role plays a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard … of service across software offerings, including third-party platforms. This is a hybrid role but candidates will need to be within a commutable distance of their office in Fleet. I.T Operations Manager Job Overview Oversee end-to-end delivery of customer-facing and internal IT software projects Distribute, manage and review the workload of the professional services team … client meetings, site visits, and status reviews. Collaborate with the sales team to develop technical proposals and quotations. Manage internal tools and systems to support efficient operations. Prepare monthly service desk reports and key performance metrics. Ensure processes align with ISO9001 standards and support audit preparation I.T Operations Manager Job Requirements Experience in operations or service delivery More ❯

this transformation. In the North East and Yorkshire (NEY), we lead nationally in research and innovation in this space. These roles offer the chance to join a forward-thinking service driving change. We are recruiting two Digital Portfolio Managers to strengthen our senior Digital, Data and Informatics delivery team. These are 12-month fixed-term posts, supporting future … service delivery and strategic priorities. As a regional service, this will require travel within NEY but there is an opportunity for hybrid working for a suitable candidate. Interview Date Monday 08 September 2025 37 Hours 30 Minutes/Week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and … read all of the information before applying for the vacancy. NO AGENCIES PLEASE Main duties of the job The NEY Genomic Medicine Service (GMS) is one of seven regional services providing diagnostic, prognostic and treatment insights, delivering equitable, patient-centred care to around 6.5 million people. The Newcastle upon Tyne Hospitals NHS Foundation Trust is one of four partner More ❯

cloud infrastructure using Infrastructure as Code Investigate and resolve production issues promptly - from user interface (UI) through to application logic (API & database) and infrastructure Identify and mitigate risks to service delivery; proactively resolve issues to maintain operational continuity Lead technical recovery during major outages, engaging with multiple stakeholders including external vendors and managed service providers Monitor system … Promote and support a DevOps culture within the team Collaborate with the Security team to ensure all systems follow a "security by design" approach Pursue operational excellence by ensuring delivery and support processes are efficient, user-friendly, and measurable Ensure solutions meet performance, availability, and capacity expectations Lead the creation and maintenance of Disaster Recovery plans Conduct research into … Business Acumen Understands how own function integrates with broader business strategies Keeps informed on competitive trends and emerging technologies Impact & Influence Plays a pivotal role in project, operational, and service delivery outcomes Works within established policies but exercises sound judgment in decision-making Communication Capable of explaining complex or sensitive information in a clear and persuasive manner Builds More ❯

cloud infrastructure using Infrastructure as Code Investigate and resolve production issues promptly - from user interface (UI) through to application logic (API & database) and infrastructure Identify and mitigate risks to service delivery; proactively resolve issues to maintain operational continuity Lead technical recovery during major outages, engaging with multiple stakeholders including external vendors and managed service providers Monitor system … Promote and support a DevOps culture within the team Collaborate with the Security team to ensure all systems follow a "security by design" approach Pursue operational excellence by ensuring delivery and support processes are efficient, user-friendly, and measurable Ensure solutions meet performance, availability, and capacity expectations Lead the creation and maintenance of Disaster Recovery plans Conduct research into … Business Acumen Understands how own function integrates with broader business strategies Keeps informed on competitive trends and emerging technologies Impact & Influence Plays a pivotal role in project, operational, and service delivery outcomes Works within established policies but exercises sound judgment in decision-making Communication Capable of explaining complex or sensitive information in a clear and persuasive manner Builds More ❯

to get better in pretty much every way. And that's where this job comes in. what you'll be doing We're looking for a confident EDI & IT Service Analyst to join our dynamic team and play a pivotal role in both operational support and strategic initiatives, a detail-driven problem solver with a passion for technology and … collaboration. This is a unique opportunity to blend technical expertise with stakeholder engagement, process improvement, and service delivery in a fast-paced, consultative environment. If you're ready to make a real impact - this is your moment. you'll have Experience with EDI systems, protocols and data formats Understanding of ITIL frameworks and service delivery principles More ❯

to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service … measures. The successful candidate will lead a team of skilled professionals and collaborate with our global leads and client partners to successfully deliver the UK Timezone of a global service team. This role is 100% remote, based in the U.K. with flexible hours required to support global operations. The role reports into our US-based Service Delivery … to meet baseline standards, handle attendance, timecard tracking and ensure that team members are following applicable laws and regulations in their country. Escalate performance and team morale concerns to delivery managers and people experience team for support and documentation. Required Skills and Qualifications Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Certification in cybersecurity More ❯

to track KPIs and identify opportunities for improvement. • Solving operational challenges through root-cause analysis and data-driven recommendations. • Collaborating with stakeholders across the EMEA North Region to enhance service delivery and supply chain efficiency. • Driving continuous improvement and contributing to strategic projects. What we re looking for: • Exceptional analytical skills with a problem-solving mindset. • Advanced Excel … grows. • A collaborative culture that values innovation and continuous improvement. If you re ready to turn data into actionable insights that shape the future of retail and e-commerce service delivery, apply today and take the next step in your career. The team at Plum Personnel are totally committed to customer service and the principles of equality More ❯

borough who are seeking an experienced Programme Manager to lead organisational redesign and transformational projects and programmes. Key responsibilities of the Programme Manager - To be responsible for driving the delivery of change projects across strategic, frontline and support functions and influencing new ways of working to achieve corporate objectives. Deliver a design-led approach to project work to gather … analyse budgets and track saving projections across specific budget savings programmes to ensure change is delivered on time and in accordance with Programme objectives. Manage all aspects of project delivery within any given project or programme, including feasibility and business case design; project planning; dependencies and interfaces between projects; risks and mitigating actions and project governance. To line manage … S and equal opportunities requirements. To build effective working relationships and achieve agreed objectives through strong negotiating and influencing capabilities and by working partnership with Executive Directors, Heads of Service, Service Group Managers and staff across the Council. Person specification of the Programme Manager - Experienced IT Programme Manager Expertise in Total Mobile Connect implementation Strong business experience in More ❯

borough who are seeking an experienced Programme Manager to lead organisational redesign and transformational projects and programmes. Key responsibilities of the Programme Manager - To be responsible for driving the delivery of change projects across strategic, frontline and support functions and influencing new ways of working to achieve corporate objectives. Deliver a design-led approach to project work to gather … analyse budgets and track saving projections across specific budget savings programmes to ensure change is delivered on time and in accordance with Programme objectives. Manage all aspects of project delivery within any given project or programme, including feasibility and business case design; project planning; dependencies and interfaces between projects; risks and mitigating actions and project governance. To line manage … S and equal opportunities requirements. To build effective working relationships and achieve agreed objectives through strong negotiating and influencing capabilities and by working partnership with Executive Directors, Heads of Service, Service Group Managers and staff across the Council. Person specification of the Programme Manager - Experienced IT Programme Manager Expertise in Total Mobile Connect implementation Strong business experience in More ❯

NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner. Job Title: Executive Service Manager Location: London, UK Overview Tightly engage with client, understand their business imperatives and orchestrate the execution of our services to meet the client's business needs. This is … proactively identifying opportunities for NCR to drive business outcomes that create value for our client. Technical/Business Knowledge In-depth knowledge of Hospitality industry Detailed knowledge of quick service restaurants would be a distinct advantage. Thorough knowledge of the technologies used by the Hospitality industry, including solution, technology, and product offerings. Good understanding and experience in Customer Satisfaction … see Appendix A) theory, design and architecture. Hands-on experience in Industry Enterprise solution device management, Security, Planning, and Implementation. Strong knowledge of billing, problem reporting, provisioning, testing, and service activation systems/platforms. Intimate with project management leadership and resource tracking techniques. Knowledge of software and/or hardware development, testing, and implementation. In-depth knowledge of relevant More ❯

of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals … security solutions market. Working collaboratively with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and networks such as Hospitals, clinics … provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain an active Account Management pipeline regularly realising Account Management opportunities. Service Delivery Management Oversee the day-to-day operational management of healthcare parking and security services ensuring the seamless delivery of services in line with client expectations and More ❯