351 to 375 of 1,047 Service Delivery Jobs in the UK

Job Title: Service Desk Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent/Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done … keeps things organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients. Dispatch technicians for installations, repairs, or support tasks. Monitor service orders to ensure timely and accurate completion. Communicate with clients to understand their needs and provide updates. Maintain records … of service calls, work orders, and customer interactions. Resolve service-related issues and escalate when necessary. Ensure compliance with company policies and industry regulations. Prepare reports on service delivery performance and customer satisfaction. What We’re Looking For: Experience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote … time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal Professionals, and our Customer Service Advisors help them to get the … apply, we’d love to hear from you. About You You will be confident with a professional telephone manner, first-rate communication skills and a passion for quality customer service and customer satisfaction. You will also have/be: Good standard of education, preferably up to A Level or equivalent Previous frontline customer service experience from a fast More ❯

If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. Location: London (Bank/Monument), primarily remote. Rate: c. £350 per day outside IR35. Immediate start available. Global fast paced environment. You … ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain … service performance reports across Incident, Change, Problem, and Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with More ❯

If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. Location: London (Bank/Monument), primarily remote. Rate: c. £350 per day outside IR35. Immediate start available. Global fast paced environment. You … ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain … service performance reports across Incident, Change, Problem, and Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with More ❯

Delivery Manager Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Delivery Manager in charge of delivering complex change and real business value, managing budgets in excess of £2M. As a confident leader of cross-functional teams, they will strike a balance between progress and risk, ensuring … project completion in accordance with company standards. They will facilitate, direct, and drive the delivery of innovative solutions across multiple complex domains that are aligned with business priorities. Proactively overcoming obstacles to achieving results by owning projects from start to finish throughout the change lifecycle. They will do so with a dynamic and inquisitive mindset, as well as the … deliver the required outcomes. They will work closely with the business, change and software engineering communities to understand priorities, develop business cases and plans and drive early and iterative delivery of business value. Responsibilities Own and manage delivery of priority business outcomes Partner with Sponsors and Business Product Owners to drive effective definition and prioritisation of business goals More ❯

Delivery Manager Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Delivery Manager in charge of delivering complex change and real business value, managing budgets in excess of £2M. As a confident leader of cross-functional teams, they will strike a balance between progress and risk, ensuring … project completion in accordance with company standards. They will facilitate, direct, and drive the delivery of innovative solutions across multiple complex domains that are aligned with business priorities. Proactively overcoming obstacles to achieving results by owning projects from start to finish throughout the change lifecycle. They will do so with a dynamic and inquisitive mindset, as well as the … deliver the required outcomes. They will work closely with the business, change and software engineering communities to understand priorities, develop business cases and plans and drive early and iterative delivery of business value. Responsibilities Own and manage delivery of priority business outcomes Partner with Sponsors and Business Product Owners to drive effective definition and prioritisation of business goals More ❯

Solution Engineer About the job Join our team as a Solution Engineer, reporting to the Head of Service Strategy. Your role involves responding to business opportunities by promoting and discussing our complete service portfolio. As a key member of the team, you will play a crucial role in solutions pre-sales and contribute to strategy development and technical … type role. A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio. An awareness of Compute and Public Cloud. Familiar with industry best practice for service delivery (ITIL). Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements. Commercial understanding with a winning mentality. About … us Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us More ❯

Contract Role – Banking Project Manager - Glasgow/Hybrid – 12 months initial – Inside IR35 We are seeking an experienced Project Manager with a strong background in IT delivery within banking, FS sector, ideally ServiceNow projects to join a leading banking organisation in Glasgow. The successful candidate will oversee the planning, coordination, and delivery of ServiceNow projects, ensuring alignment with … business objectives, governance frameworks, and regulatory standards. This role requires a hands-on, delivery-focused Project Manager who can work effectively with both technical and business teams to drive successful outcomes in a complex, fast-paced environment. Role Overview: Job Title: Banking Project Manager Location: Glasgow/Hybrid - 2 days per week onsite (non-negotiable) Contract Type: Contract Duration … banking or financial services sector projects , ideally ServiceNow projects (implementation, upgrade, or enhancement) Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CMDB ideally Excellent project planning, delivery, and stakeholder management skills. Experience managing Agile or hybrid delivery frameworks. Strong communication, reporting, and leadership skills - able to influence and engage senior stakeholders. Experience managing multi-disciplinary More ❯

the Role The Director of Azure Cloud Services is a strategic leadership role responsible for shaping the organisations global Azure cloud vision, architecture, and operations. You will oversee the delivery of scalable, secure, and innovative cloud solutions, including AI-driven services, while ensuring high-quality support within a managed service framework. The successful candidate will lead geographically distributed … modernise legacy systems and enable cloud-native development. Lead the integration of Azure AI services (including Azure OpenAI, Cognitive Services, and Machine Learning) into key business applications. Global Operations & Service Delivery Oversee 24/7 global cloud operations, ensuring optimal availability, performance, and reliability. Implement and manage service support models within a managed service environment, including … Collaboration Build and lead a high-performing global Azure team, fostering a culture of innovation, accountability, and continuous improvement. Take full accountability for the financial performance of the cloud service portfolio. Work closely with business units, technology leadership, and external partners to deliver strategic cloud initiatives. About You 10+ years experience in IT leadership, with at least 5 years More ❯

products and technologies as directed by line management. Manage the installation and support of the company's structured network cabling Manage the production environment to ensure it meets agreed service standards, SLAs and KPIs Responsible for providing defined metrics, reporting data and KPI's in support of mandatory, cyclical departmental level reporting; on time and to quality Verify that … executing corrective actions plans and implementing recommendations as required by line management Responsible for providing appropriate levels of business support to end users. Ensuring work is maintained within agreed service and operating level agreements Responsible for ensuring sufficient capacity is available to accommodate expected growth Responsible for ensuring new services are documented and deployed with BCP/DR in … Control department in defining new policies and procedures covering all areas of responsibility. Responsible for managing compliance to policies, standards and procedures for areas within remit Responsible for the delivery of the programs and projects that support the core Infrastructure as requested by line management Responsible for delivery of all network and voice technologies to all the other More ❯

Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that teams consistently deliver … a high level of service across infrastructure, applications, and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to … release and deployment management processes Ability to manage senior level stakeholders and end clients Experience with managing teams of IT professionals Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications, and end-user support Ensure timely resolution of incidents and problems. Lead root cause analysis and implement preventative measures Collaborate with More ❯

Market 36 Recruitment are currently recruiting for a Global Service Coordinator on behalf of our client based in Braintree , on a permanent basis. The successful candidate will play a vital role in supporting the Global Service Manager with the operational service delivery function for a diverse portfolio of international customers across more than 70 countries. This … role focuses on coordinating global collection requests, managing quotations, maintaining client and partner communications, and ensuring service levels and reporting standards are consistently met. Roles & Responsibilities • Collaborate within the Global Coordination team to manage and process collection requests via the MyData portal and customer emails • Maintain timely communication with customers, request additional details when required, and provide quotations within … agreed SLAs • Support Global Service Managers in preparing quotations for existing customers and assist the Sales team with new and prospective clients • Act as the primary contact for collection-related queries, escalating to the Service Manager when necessary and liaising with partners to resolve issues • Contribute to contract profitability by ensuring quotations and final invoice reports align with More ❯

engineering, ensuring that data solutions are designed, developed, and deployed in line with NHS and organisational best practices. They will work within the Business Intelligence team to support the delivery of scalable, efficient, and innovative data solutions. Please note that previous applicants need not apply. Main duties of the job The Lead Data & Systems Architect will oversee the development … stakeholders to align data engineering solutions with national and local data strategies. They will ensure that data solutions support operational and analytical needs, contributing to effective decision-making and service improvements across the organisation. About us We are a multi award-winning organisation that has achieved the prestigious Investors in People Gold Award for 'We invest in people' and … range of stakeholders in a formal setting. To oversee team members to deliver the requirements listed above; engage and liaise with key stakeholder, in particular: o To support the delivery of day-to-day activities and projects o To manage team and drive delivery of a range of business initiatives and projects o To support the identification and More ❯

seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on … Maven and Cypress. Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker. Configure and integrate third-party software and appliances. Monitoring & Verification Track service performance and availability using Influx and Grafana. Configure alerts to detect issues before they escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd … line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct root cause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data centre operations. Key Skills Experience in a managed service environment with strong service delivery More ❯

term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The … and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities … vendors to resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to More ❯

key details. Role Overview: Provide expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics: VIP & Executive Support Excellence - Proven experience providing white-glove support to C-suite executives, board members, and high-priority … clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support - Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise … meeting technologies. Experience troubleshooting audio/video quality issues, managing meeting room equipment, coordinating with AV vendors, and providing on-site support for high-profile events or presentations. Proactive Service & Relationship Management - Strong focus on proactive support, anticipating technical needs before issues arise, and building service improvement initiatives based on user feedback. Experience managing user profiles, maintaining asset More ❯

talented team. Role Overview Provide expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics VIP & Executive Support Excellence: Proven experience providing white-glove support to C-suite executives, board members, and high-priority … clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise … meeting technologies. Experience troubleshooting audio/video quality issues, managing meeting room equipment, coordinating with AV vendors, and providing on-site support for high-profile events or presentations. Proactive Service & Relationship Management: Strong focus on proactive support, anticipating technical needs before issues arise, and building service improvement initiatives based on user feedback. Experience managing user profiles, maintaining asset More ❯

talented team. Role Overview Provide expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics VIP & Executive Support Excellence: Proven experience providing white-glove support to C-suite executives, board members, and high-priority … clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise … meeting technologies. Experience troubleshooting audio/video quality issues, managing meeting room equipment, coordinating with AV vendors, and providing on-site support for high-profile events or presentations. Proactive Service & Relationship Management: Strong focus on proactive support, anticipating technical needs before issues arise, and building service improvement initiatives based on user feedback. Experience managing user profiles, maintaining asset More ❯

products and technologies as directed by line management. Manage the installation and support of the company's structured network cabling Manage the production environment to ensure it meets agreed service standards, SLAs and KPIs Responsible for providing defined metrics, reporting data and KPI's in support of mandatory, cyclical departmental level reporting; on time and to quality Verify that … executing corrective actions plans and implementing recommendations as required by line management Responsible for providing appropriate levels of business support to end users. Ensuring work is maintained within agreed service and operating level agreements Responsible for ensuring sufficient capacity is available to accommodate expected growth Responsible for ensuring new services are documented and deployed with BCP/DR in … Control department in defining new policies and procedures covering all areas of responsibility. Responsible for managing compliance to policies, standards and procedures for areas within remit Responsible for the delivery of the programs and projects that support the core Infrastructure as requested by line management Responsible for delivery of all network and voice technologies to all the other More ❯

exciting opportunity to own and shape a best-in-class facility, drive improvements and contribute to business growth. Key responsibilities: • Leadership & Team Development - Act as a role model, driving service excellence, training, and development for all team members. • Compliance & Safety - Ensure adherence to health & safety, security procedures and compliance accreditations, maintaining a safe working environment. • Operations & Maintenance - Manage … ensuring expenditure aligns with agreed objectives and delivers best value. • Energy Efficiency & Infrastructure - Drive Power Usage Effectiveness (PUE) improvements, optimising cooling, power, and infrastructure for maximum efficiency. • Client Engagement & Service Delivery - Lead client tours, ensure service excellence, support project delivery, and maintain high client satisfaction. • Risk Management - Maintain an up-to-date Risk Register, oversee all More ❯

We're working with a forward-thinking organisation that's investing heavily in digital transformation. They're looking for an experienced End User Compute Service Manager to help shape how modern, secure, and user-focused IT services are delivered across a large and complex environment. You'll play a key role in creating exceptional end-user experiences, managing modern … workplace technologies, and driving continuous improvement through automation, analytics, and strong service governance. This is a great opportunity for someone who enjoys blending technical expertise with strategic thinking to deliver impact at scale. What You'll Be Doing • Leading the delivery and ongoing improvement of all end-user computing services • Acting as the senior escalation point for complex … user and service issues • Managing relationships with third-party providers and ensuring SLA performance • Overseeing device lifecycle management and sustainable technology practices • Embedding ITIL 4 principles and Agile, product-based service delivery • Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates • Monitoring service performance through analytics and reporting to More ❯

through high-level data analysis, interpretation, and presentation. The postholder will be responsible for extracting, processing, and presenting data across a range of services, enabling evidence-based decision-making, service improvement, and the development of successful bids for future contracts. Main duties of the job Data Extraction & Management Analytic & Insight Contract & Bid Support Reporting & Visualisation Collaboration Please refer to … the health of their patient populations. Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Data Extraction & Management Extract, transform, and analyse data from clinical systems, commissioning datasets, and internal service databases. Ensure data integrity, accuracy, and compliance with information governance standards. Analytics & Insight Provide meaningful analysis to support service delivery, contract performance monitoring, and business planning. Identify … trends, risks, and opportunities within population health, service utilisation, and workforce data. Translate complex datasets into clear, evidence-based insights to inform senior leadership and clinical decision-making. Contract & Bid Support Produce high-quality data analysis to support new service development, business cases, and tender submissions. Model population demand, activity forecasts, and financial implications for proposed services. Reporting More ❯

join its Professional Services team. This position serves as a Subject Matter Expert (SME) , responsible for overseeing complex technical implementations, ensuring customer value realization, and defining best-in-class delivery standards. The ideal candidate will play a key role in developing future service offerings, driving innovation within the ServiceNow practice, and mentoring technical teams. Core Responsibilities ServiceNow Implementation … Leadership Lead the end-to-end technical delivery of complex ServiceNow implementations, ensuring outcomes align with client business objectives and value realization. Translate detailed business requirements into scalable, high-level technical designs following ServiceNow and industry best practices. Serve as the technical design authority across all aspects of the ServiceNow platform implementation. Technical & Team Development Mentor and coach junior … team members on ServiceNow architecture, design patterns, and implementation best practices. Contribute to the development of internal methodologies, frameworks, and standardized service delivery approaches. Maintain up-to-date certifications across core ServiceNow products, particularly within the ITSM suite. Strategy & Compliance Operate within Agile/Scrum methodologies to ensure efficient project execution. Apply knowledge of relevant compliance frameworks (e.g. More ❯

part of the business providing IT support to the company customer base. The postholder will provide IT technical support to ITIL/accredited standards, ensuring efficient and high-quality service delivery across the supported customer base. The post holder will be a team player and support the wider teams in the support and maintenance of the IT infrastructure … will act as first point of escalation for IT incidents and issues and will work with other IT services as necessary to resolve. Key Responsibilities: To be responsible for delivery of a consistently high standard of services to all supported organisations To understand and make all reasonable efforts to deliver a service within the quality and performance levels … consistent Field Services solution in line with a standard set of tools and process across all existing Field Services capabilities To work closely with other teams within the IT service, to ensure customer satisfaction through the end-to-end ownership of incidents and problems Be the first point of escalation for incidents and problems relating to the locality covered More ❯

New Permanent Job Opportunity - Application Support and Service Manager I’m working with a well-established business in the London insurance market that’s looking for an experienced Application Support and Service Manager to lead a high-performing support function. This role is ideal for someone who thrives on managing both onshore and offshore teams , improving processes, and … delivering exceptional service across complex insurance systems. You’ll oversee the day-to-day support of policy administration and Salesforce-based platforms , ensuring reliability, performance, and continual improvement. Strong ITIL knowledge and hands-on experience with ServiceNow (or similar ITSM tools) will be key to success in this position, along with the ability to communicate effectively across business and … technology teams. What’s on offer: ✅ Leadership role within a respected London market insurer ✅ Competitive salary and benefits ✅ Hybrid Working - 2-3 Days PW ✅ Opportunity to shape service strategy in a dynamic insurance technology environment If you’ve led application or service support teams in the insurance space and want to take the next step in your career More ❯