376 to 400 of 1,435 Service Delivery Jobs in the UK

Your New Role We are recruiting a Service Desk Manager for a public service organisation. You will lead a team of service desk staff who provide technical support to users across departments. In this role, you will implement ITIL processes, manage service agreements, and ensure IT … support for service delivery click apply for full job details More ❯

Digital Service Operations & Support Manager The Digital Service Operations & Support Manager is responsible for the effective deployment, operation, and continuous support of digital service solutions. This role oversees a team that trains, qualifies, and assists field teams to ensure seamless service execution and high customer satisfaction. … Reporting to the Head of Digital Service Solutions, the manager collaborates closely with Digital Product Managers and Product Care Management to integrate, maintain, and optimize digital services on a global scale. Key Responsibilities: Strategic Responsibilities: Service Digital Portfolio Execution: Lead the implementation and operationalization of digital service solutions to enhance efficiency and effectiveness. Support HBU and LSUs with digital service solution delivery (e.g., edge-device configuration, commissioning of data acquisition units, IoT provisioning and configuration, etc.) Training & Certification: Develop and implement certification pathways to equip field teams with the necessary skills for digital service More ❯

What you'll be doing: As the Delivery Director, you will play a crucial role in enhancing performance and fostering growth within our portfolio of accounts. Your primary objective will be to ensure exceptional delivery standards, surpassing client expectations, and achieving P&L targets for all provided services. … You'll engage closely with senior client stakeholders, acting as the primary liaison for delivery matters, overseeing the smooth onboarding of new project teams, and facilitating the launch of new services. Your leadership will extend to major bids within the Industry Sector, where you'll drive the development of … competitive yet robust solutions. Alongside your oversight duties, you'll actively mentor project and service delivery managers, fostering their professional growth. Your role will involve leveraging established relationships at senior levels to drive expansion strategies for existing accounts and contributing to the estimation and assurance of delivery More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits … Career development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits … Career development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

in partnerships with UK government customers and commercial providers to deliver research, technology, products, and services in the communications security sector. Reporting to the Service Operations Team Lead you will be part of the Service Delivery team. You will need to be highly organised and efficient with … is an important role for our organisation and will be instrumental in helping us to support the continued growth of our business through the delivery of successful outcomes to our customers. Due to the nature of our work, all candidates will be required to obtain and maintain an appropriate … UK security clearance Typical Activities Working in collaboration and with Project Delivery teams across the business supporting delivery outcomes for all stakeholders and customers. Responsibility for infrastructure development and continuous improvement including updating policies, procedures, controls and guidelines for Information Security. Maintaining the Information Security Management System, including More ❯

support on training enquiries and issues, escalating issues to the EPR Manager as needed. 5. Promote and embed a culture of continuous quality and service improvement. About us At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff … our Making a Difference, Team of the Month Awards & Colleague Recognition Awards Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees. Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement … enthusiastic, customer focused individual to join the Patient Systems Team. You will provide Training, specialist knowledge and support to system users, be committed to service delivery and continual customer focused improvement. Person Specification Qualifications Essential Training qualification or equivalent experience of training delivery/planning Educated to More ❯

Account Executive - Transport & Logistics, UKI Salesforce is at the heart of digital transformation in the Transport & Logistics industry-helping leading organisations modernise operations, improve service delivery, and build more resilient, customer-centric supply chains. As the sector faces growing demands to be agile, connected, and data-driven, Salesforce … in our high-performing Transport & Logistics vertical sales team, you'll work with some of the UK's most strategic logistics, freight, transport, and delivery providers. You'll help them harness the full power of the Salesforce Customer 360 platform-including Sales Cloud, Service Cloud, MuleSoft, Field Service … a world-class team including BDRs, Solution Engineers, Partners, and Professional Services Communicate the value of Salesforce's industry-leading solutions-including Sales Cloud, Service Cloud, MuleSoft, Field Service, and Tableau-in modernising operations and enabling smarter, data-driven decision-making Collaborate closely with our wider Industry team More ❯

Working cross-functionally, you'll serve as the key link between operations, solution architecture, business change teams, and third-party suppliers, ensuring the seamless delivery and ongoing optimisation of the Modern Workplace estate. Your key responsibilities will include: Collaborating with key stakeholders, including the Service Delivery Manager … tolerance, resilience, and scalability by design. Acting as the subject matter expert (SME) on Modern Workplace Technology across medium to large projects and complex service rollouts. Managing third-party suppliers to ensure service excellence and timely delivery of new capabilities. Identifying and presenting business cases for continuous More ❯

opportunity to shape local health services, lead meaningful change, and work at the forefront of innovation in primary care. You will lead the operational delivery of key services across the PCN, including Enhanced Access, ARRS workforce development, and digital transformation programmes such as EMIS Hub, cloud telephony, and digital … and you will work with people across all levels of the health system. We welcome candidates from a wide range of backgrounds including operations, service improvement, IT, practice management, digital transformation, programme delivery, NHS admin and beyond. If you are highly organised, people focused, confident with systems, and … services that meet our patient needs. Job description Job responsibilities As PCN Operations Manager and Digital & Transformation Lead, you will lead the coordination and delivery of services across SRA PCN. You'll oversee Enhanced Access clinics, manage the deployment and performance of ARRS roles, and act as the strategic More ❯

period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. … You will lead on automation, process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and … s operational strategy , ensuring alignment with overall business objectives. Lead and develop a high-performing operations team , fostering a culture of collaboration, accountability, and service excellence. Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption. Identify and implement More ❯

use of the Abacus platform. Additionally, you will gather intelligence which can be used to enhance the customer experience as it relates to the delivery of our technology services. Responsibilities (including but not limited to the following as required): Manage and facilitate recurring customer QBR meetings to discuss service enhancements and/or existing service challenges. VoC - challenges and market trends/concerns and other feedback, accurate documentation in internal Abacus systems. Manage a portfolio of 30-40 customers, primarily based in London, with regular meetings and some travel required. Ensure that all services consistently meet customer … NPS, CSAT and customer profitability). Continuous customer education: understanding the business, the growth, the health. Exhibit thorough understanding of the Abacus platform, products, service delivery model, partnerships and related services. Function as customer and Abacus advocate to resolve issues related to billing, support, portal, etc. Document opportunities More ❯

you want to help shape the future of betting and gaming, then it's time to join us. Job Purpose To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient to the Betfred UK Retail Estate. The successful candidate will … Equipment within our Retail High Street Licensed Betting Offices. Job Duties Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with … in on our 'Refer a Friend' programme - we're always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and More ❯

want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient to the Betfred UK Retail Estate. The successful candidate will … Equipment within our Retail High Street Licensed Betting Offices. Job Duties Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with … in on our 'Refer a Friend' programme - we're always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and More ❯

want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient to the Betfred UK Retail Estate. The successful candidate will … Equipment within our Retail High Street Licensed Betting Offices. Job Duties Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with … in on our 'Refer a Friend' programme - we're always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and More ❯

Cards NGCB platform team. You will be part of a dynamic team responsible for providing advanced technical support. You will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. Manage scope of projects from inception to closure. Define, develop and … control project scope and mitigate risks. Ensure project team are delivering to configuration, development, and methodology standards. Develop the release strategy and implement. Ensure delivery processes are efficient and cost effective. Have a deep understanding of AWS technology stack to drive end to end architecture and engineer the solutions … with the development team keeping delivery timelines in mind What Were Looking For Good technical experience in Java, Backend & Cloud( preferable AWS) architecture. Extensive handson and provide technical direction to development teams Strong understanding of SDLC and Architecture. Extensive background in development and delivering complex projects throughout the lifecycle. More ❯

be expected to: Be the first point of contact for users seeking technical support. Your role is critical in ensuring efficient and effective IT service delivery by providing initial troubleshooting and resolving issues or escalating them appropriately. Skills and attributes include, Excellent customer service skills, an understanding … and omissions. To be successful in an IT Support Analyst role, the skills you will need : Previous experience in an IT support or customer service role. Strong communication skills with a customer-oriented attitude. Basic knowledge of IT systems, including Windows OS, Microsoft 365, MDM, and active Directory. Understanding … device hardware. Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the ability to manage and prioritise multiple tasks simultaneously. Willingness to learn More ❯

Security Clearance Level: High -DV 'Developed Vetting' UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key … requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the … deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of More ❯

to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support … Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd … and 3 rd line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests More ❯

FM Delivery Manager - Nottingham and Leicester Salary: Competitive Plus Benefits Location: Fosse Park Store, Leicester, LE19 1WT Contract type: Permanent Business area: Finance & Business Development Closing date: 01 May 2025 Requisition ID: 299679 We'd all like amazing work to do, and real work-life balance. That's waiting … to drive. Working pattern is Monday to Sunday (on a rota basis with days off in lieu). Joining Sainsbury's as an FM Delivery Manager means becoming an integral part of a dynamic and forward-thinking team within the Facilities Management division. With a focus on proactive and … data-driven FM delivery across various sites, you will have the opportunity to lead on-the-ground operations, manage suppliers, and ensure the quality of FM services while fostering strong relationships with stakeholders. This role offers a challenging yet rewarding environment where you can make a significant impact by More ❯

may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security … through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders … network providers to facilitate SIM changes required for migrations. The Secret Sauce (Key Experience & Skills): 🍨 Experience: A minimum of 1 year in a Customer Service or Telco administration role, ideally with exposure to complex customer procedures within a service desk environment. Customer Focus: Proven ability to support customer More ❯

delivering to a large and extremely diverse user base Liaison with internal OpCo and external customers from a support perspective delivering a first-class service experience Liaison with identity engineering teams to ensure a bridge between support and engineering for a variety of build and migration projects from legacy … configuration across all deployments, aligned to best practices Ensure that audit standards are adhered to in relation to attestations and management of identities and service accounts To work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or … objectives in conjunction with the IDAM Architects Management and review of all Identity documentation with consolidation into one strategic storage solution To maintain CMDB & Service Catalogue & technical items relating to IDAM configuration items Drive the IDAM Change Management process, ensuring change control processes are followed, minimising service disruption More ❯

Job Title Field Service Engineer South East Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before and … we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both … established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern. You are a part of a regional team of More ❯

Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: IT Infrastructure Delivery Manager Reports to: Head of IT Team: Systems Support Department: IT Services PURPOSE OF JOB: This is an exciting role within the Systems Support … aspects of IT Infrastructure and ensure that it grows to meet the business targets. The role will work with the Head of IT, EUC Service Delivery Manager, Projects Manager, Solutions Architect to work on the delivery of new technology and ensure the smooth transition to BAU. You … will be responsible for: Ensuring the successful delivery of IT infrastructure to support IT systems and services. Define, manage, and develop IT infrastructure in cloud and on-prem to ensure security, quality, and SLAs. Ensuring that the core capability of the team meets and exceeds user expectations. Responsible for More ❯

JMW Solicitors are searching for a customer focused and experienced IT Analyst to join our IT Department's London-based Service Delivery team. As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone … email and face to face in conjunction with a service desk management system within an agreed SLA. You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required. The working hours for this role will be … shifts between 08:00 and 18:00), with additional paid overtime as part of an out of hours rota. Responsibilities Reporting to the IT Service Manager, the key deliverables of this role will include: Delivery of high-quality technical support on a range of technologies. Hands-on attitude More ❯