376 to 400 of 1,052 Service Delivery Jobs in the UK

part of the business providing IT support to the company customer base. The postholder will provide IT technical support to ITIL/accredited standards, ensuring efficient and high-quality service delivery across the supported customer base. The post holder will be a team player and support the wider teams in the support and maintenance of the IT infrastructure … will act as first point of escalation for IT incidents and issues and will work with other IT services as necessary to resolve. Key Responsibilities: To be responsible for delivery of a consistently high standard of services to all supported organisations To understand and make all reasonable efforts to deliver a service within the quality and performance levels … consistent Field Services solution in line with a standard set of tools and process across all existing Field Services capabilities To work closely with other teams within the IT service, to ensure customer satisfaction through the end-to-end ownership of incidents and problems Be the first point of escalation for incidents and problems relating to the locality covered More ❯

New Permanent Job Opportunity - Application Support and Service Manager I’m working with a well-established business in the London insurance market that’s looking for an experienced Application Support and Service Manager to lead a high-performing support function. This role is ideal for someone who thrives on managing both onshore and offshore teams , improving processes, and … delivering exceptional service across complex insurance systems. You’ll oversee the day-to-day support of policy administration and Salesforce-based platforms , ensuring reliability, performance, and continual improvement. Strong ITIL knowledge and hands-on experience with ServiceNow (or similar ITSM tools) will be key to success in this position, along with the ability to communicate effectively across business and … technology teams. What’s on offer: ✅ Leadership role within a respected London market insurer ✅ Competitive salary and benefits ✅ Hybrid Working - 2-3 Days PW ✅ Opportunity to shape service strategy in a dynamic insurance technology environment If you’ve led application or service support teams in the insurance space and want to take the next step in your career More ❯

s about setting a clear vision, delivering value at pace, and embedding modern, user-centred, Agile ways of working. You'll work across multiple teams, balancing day-to-day delivery with longer-term strategy, while coaching other Product Owners and building a strong product culture. If you want to be at the heart of digital transformation in health and … responsible for setting the vision and strategy for your product, ensuring alignment to organisational goals and bringing a strong focus to user needs. You'll work with third party service providers, manage stakeholder expectations, and drive continuous improvement. You'll coach teams in best practice, lead business case development, and ensure smooth integration of products into live services. You … ll work across planning, delivery, and optimisation--balancing cost, value, and outcomes. Whether it's refining backlogs, presenting roadmaps, or resolving complex challenges, you'll be at the heart of delivering high-quality digital services that make a difference. About us Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work More ❯

delivers secure, scalable, reliable, and commercially viable products for aviation data analytics. This role oversees the full product development lifecycle using Agile methodologies — from concept to deployment — ensuring that delivery timelines, quality standards, and cybersecurity requirements are consistently met. The manager will also play a pivotal role in talent development, fostering a culture of innovation, collaboration, and continuous improvement … product engineering teams, in line with our values. Key Responsibilities *Leadership & People Management* Lead, coach, and inspire a multidisciplinary team of software engineers, QA specialists, DevOps engineers, and product delivery staff. Build an inclusive, high-performance, customer-centric culture based on accountability and transparency. Conduct regular one-on-one meetings, performance reviews, and career development discussions to help team … and empowerment. Support recruitment and onboarding processes, ensuring alignment of new hires with organizational culture and technical excellence. Foster psychological safety, encouraging open feedback, experimentation, and innovation while maintaining delivery discipline. *Product Development Lifecycle Management* Oversee the full Agile software development lifecycle (SDLC) — from planning, design, and development to testing, deployment, and maintenance. Collaborate with Product Management, Sales and More ❯

month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth … efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving … improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. More ❯

financial controls Collaboratingwith the Head of DPMO to provide a common framework of good practice standards, tools, templates and processes Contributing towards the Digital, Data & Technology IMTP and subsequent delivery in support of the Head of DPMO and Assistant Director of Digital Transformation, and in collaboration with other Senior Managers Utilising specialist knowledge and expertise in Microsoft 365 products … closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click … workload demonstrating an organised approach and an ability to meet deadlines Highly motivated, with a resourceful and proactive approach Desirable Understanding the changing NHS environment and its implications for service delivery Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for More ❯

Service Desk Engineer Lead Role Overview: Our client is seeking a proactive, customer-focused and dedicated Shift Leader Service Desk Support Engineer to oversee the daily operations of their Service Desk providing 24/7/365 support for end users. The successful candidate will be responsible for managing a team of service desk technicians, providing … positive attitude are essential for success in this role. This is hybrid based. Key Accountabilities/Responsibilities: Team Leadership & Supervision: Lead and coordinate the activities of a team of service desk technicians, ensuring that all incidents and service requests are logged, prioritised, and resolved in a timely manner. Provide mentorship, guidance, and on-the-job training to junior … technicians. Serve as the point of escalation for more complex or high-priority incidents Ensure team members follow procedures, managing their tickets effectively, and adhering to established service level agreements (SLAs). Service Desk Operations: Serve as the primary point of contact for all IT-related inquiries and incidents from end users via phone, email, or ticketing system. More ❯

Service Desk Engineer Lead Role Overview: Our client is seeking a proactive, customer-focused and dedicated Shift Leader Service Desk Support Engineer to oversee the daily operations of their Service Desk providing 24/7/365 support for end users. The successful candidate will be responsible for managing a team of service desk technicians, providing … positive attitude are essential for success in this role. This is hybrid based. Key Accountabilities/Responsibilities: Team Leadership & Supervision: Lead and coordinate the activities of a team of service desk technicians, ensuring that all incidents and service requests are logged, prioritised, and resolved in a timely manner. Provide mentorship, guidance, and on-the-job training to junior … technicians. Serve as the point of escalation for more complex or high-priority incidents Ensure team members follow procedures, managing their tickets effectively, and adhering to established service level agreements (SLAs). Service Desk Operations: Serve as the primary point of contact for all IT-related inquiries and incidents from end users via phone, email, or ticketing system. More ❯

The End-User Computing (EUC) Lead is responsible for the strategy, design, deployment, and operational health of all end-user technology platforms, including physical and virtual desktop environments, application delivery, mobile device management (MDM), and collaboration tools. This role requires a strong blend of technical expertise, leadership skills, and a commitment to optimizing the employee experience and productivity across … and virtualization (e.g., App-V, MSIX) processes are efficient and reliable. Develop and maintain robust security posture across all endpoints, collaborating closely with the Cybersecurity team. Employee Experience and Service Improvement Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for EUC services. Act as the escalation point for complex tier 3 desktop support issues … Information Technology, or a related field, or equivalent practical experience. Experience: E xperience in IT infrastructure, with at least 3 years focused specifically on leading EUC, Desktop Engineering, or Service Delivery teams. Technical Expertise: Deep proficiency in Microsoft Windows 10/11 operating systems and Group Policy management. Expertise in Endpoint Management solutions (e.g., Intune, MEM/SCCM More ❯

The End-User Computing (EUC) Lead is responsible for the strategy, design, deployment, and operational health of all end-user technology platforms, including physical and virtual desktop environments, application delivery, mobile device management (MDM), and collaboration tools. This role requires a strong blend of technical expertise, leadership skills, and a commitment to optimizing the employee experience and productivity across … and virtualization (e.g., App-V, MSIX) processes are efficient and reliable. Develop and maintain robust security posture across all endpoints, collaborating closely with the Cybersecurity team. Employee Experience and Service Improvement Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for EUC services. Act as the escalation point for complex tier 3 desktop support issues … Information Technology, or a related field, or equivalent practical experience. Experience: E xperience in IT infrastructure, with at least 3 years focused specifically on leading EUC, Desktop Engineering, or Service Delivery teams. Technical Expertise: Deep proficiency in Microsoft Windows 10/11 operating systems and Group Policy management. Expertise in Endpoint Management solutions (e.g., Intune, MEM/SCCM More ❯

data management analysis and reporting software. PURPOSE OF THE ROLE: Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery. Support the UK Delivery Manager with administrative duties. Proactively identifying performance trends to assist with target delivery. Assist with the planning and inception of new innovations. Assist UK Delivery Manager to identify … and support the achievement of targets. Propose and implement improvements to existing working systems and procedures, driving continuous development. Complete ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs. Provide actionable insights to Field Operations through effective collaboration with other teams. Conduct root cause analysis to identify trends and implement measures that … foster a supportive and knowledgeable team environment. Offer support with FDM requests to maintain operational continuity. Establish and maintain close working relationships with internal teams to ensure high-quality service delivery for IMServ customers and the achievement of service level agreements. Develop new or enhance existing reports to add value to the Field teams operations. Perform thorough More ❯

need to do to be effective in this role: Lead and manage the IT Infrastructure function, including networks, servers, cloud platforms, storage and security systems Oversee the development and delivery of IT solutions to meet evolving business requirements Manage and provide escalation support for 3rd line incidents, ensuring effective resolution Implement and maintain IT best practices, frameworks and policies … around infrastructure, security and compliance Drive continuous improvement in service delivery, system performance and user experience Manage relationships with external vendors, service providers and technology partners Develop and coach the IT team, fostering technical growth and leadership capability Lead infrastructure related projects, including upgrades, migrations and new implementations Support strategic planning for IT, including budgeting, resource allocation … networking, cloud platforms such as Azure/AWS, storage, backup, security) Background in development practices, systems integration, and automation, with the ability to balance strategic planning & hands on technical delivery Experience delivering 3rd line support, with strong troubleshooting and problem solving skills Leadership ability with a track record of motivating & developing high performing teams Excellent communication, presentation and stakeholder More ❯

To Market organization, responsible for driving the success, retention, and growth of publisher partnerships across the UK market. Leading a small team of Customer Success Managers, this role ensures delivery of exceptional service, measurable performance outcomes, and strategic business impact for our publisher partners. Reporting into the regional leadership team, you will define and execute the UK customer … term success across the PubMatic platform. Serve as a trusted advisor to senior stakeholders, championing PubMatic's technology, innovation roadmap, and differentiated value proposition. Ensure best in class customer service delivery and consultative support across publisher engagements. Own Growth and Performance: Take full ownership of the UK customer success revenue targets and business performance, ensuring delivery of More ❯

services will be a key member of the IT Infrastructure and Operations team within the NICE Digital, Information and Technology directorate. The post holder will have responsibility for the delivery of day-to-day IT Infrastructure management and support as well as networking and Infrastructure as service (IaaS). The postholder will also be responsible for leading and … managing the delivery of key projects associated with the IT infrastructure and the IaaS environment. The post holder will deputise for the Associate Director of IT Infrastructure and Operations on a number of areas and as such will develop good working relationships with NHS bodies and the Department of Health and Social Care. The post holder will work with … Services, the post holder will work across coding, operational support, and system architecture. They will lead teams responsible for Infrastructure and IaaS support. Key responsibilities include: o Collaborating with delivery teams, providing leadership and support on IT Infrastructure and IaaS for digital services o Delivering new IT projects, including specification, procurement, bid assessment, planning, and implementation o Developing and More ❯

quality IT services at a key site in Wrexham. This role is integral to maintaining smooth day-to-day IT operations, supporting end users, and ensuring continuous improvement in service delivery and user satisfaction. Key Responsibilities: End-User Support & Hardware Management: Provide onsite support for desktops, laptops, Macs, mobile devices, printers, and conferencing systems. Troubleshoot and resolve technical … manage non-standard installations. Asset & Infrastructure Management: Maintain accurate asset registers for hardware and software. Provide hands-on support for infrastructure components in coordination with third-party partners. Customer Service & Communication: Provide VIP support and training sessions for users. Record and track incidents, resolutions, and feedback. Suggest improvements to processes and documentation. Skills & Experience Required: Minimum 5 years' experience More ❯

Market 36 Recruitment are currently recruiting for a Service Manager on behalf of our client based in Braintree , on a permanent basis. The successful candidate will take full responsibility for managing the end-to-end service delivery for a portfolio of allocated clients, ensuring exceptional customer satisfaction is achieved. This is a hands-on role that covers … operational, financial, and relationship management aspects — from stock control and service performance to client reporting and profitability. Roles & Responsibilities • Generate both simple and complex quotations for existing clients • Oversee onboarding of new customers, managing the transition from sales handover to full service implementation • Take full responsibility for delivering services in line with agreements, proactively ensuring all KPIs and … SLAs are met or exceeded • Conduct regular recorded service review meetings, preparing and presenting current performance data • Act as the primary escalation point for issue resolution, maintaining strong client relationships • Manage contract profitability to agreed levels, reviewing fee management and monthly profitability reports to maintain margins above 30% • Prepare and approve invoices prior to finalisation • Receive and process service More ❯

data sources. Benefits for the role include £40,000-£50,000 per annum, depending on experience. 40 hours per week 33 days holiday, inclusive of Bank Holidays, increasing with service Life Assurance 24/7 online/telephone GP Consultation and access to prescriptions. 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway. … physiotherapy consultations. Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. Financial guidance re retirement planning, tax savings and state benefits. Long Service Recognition Scheme recognising colleagues for their continued service after 5 and 20 years service. Values-based Internal Recognition Scheme with financial reward, which will lead to an annual … PowerApps and PowerBI to display key metrics in a way that can be clearly understood across the business; Develop reporting to measure both commercial, operational success and quality of service delivery across multiple contracts and functional areas. Support Operational Managers and Heads of Departments with analytical and concise reporting and summaries. Undertake projects as directed to provide analytical More ❯

Technical Account Manager – Leading Managed Service Provider **Essential Managed Service Provider experience - Cloud & Infrastructure*** About the Company Our client is recognised as one of Europe’s top Managed Service Providers, delivering cutting-edge IT infrastructure, cybersecurity, support, and consultancy services. They provide enterprise-level solutions tailored to the needs of mid-market and fast-growing organisations — helping … ll be the key point of contact for clients — their trusted advisor, advocate, and strategic partner. Your mission will be to understand each client’s unique challenges, ensure exceptional service delivery, and identify opportunities to add value. This role blends relationship management, technical insight, and strategic thinking to drive client satisfaction, retention, and revenue growth. If you enjoy … building strong, long-term partnerships and thrive in a fast-paced, client-focused environment, this is an exciting opportunity to join one of Europe’s most respected managed service providers. What You’ll Bring Proven experience in B2B account management, client services, or a service desk role Strong communication and presentation skills, with the ability to engage a More ❯

Field Service Engineer – Cisco, Cat5, Cat6, Sophos, Draytek – Berkshire - £35,000 - £40,000 Working with a growing Solutions Provider who need a Networking Field Service Engineer to service a wide range of different clients. You will be provided with a van to visit sites where you will be asked to perform several different tasks – Cat5 Cat … POS Experience with Meraki/Draytek/Sophos firewalls About you: Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written This is a great opportunity for someone to progress up the ranks within Network More ❯

of Education client-facing projects, ensuring they are delivered on time, within scope, and to the highest standards of quality. This role oversees a team of project managers and delivery specialists, fostering a culture of excellence, collaboration, and continuous improvement. Key responsibilities include: Strategic planning, stakeholder engagement, resource management, risk mitigation, and performance tracking. The role acts as the … primary point of contact for our educational client during project delivery, ensuring their needs are met and expectations exceeded. The Head of EDI Client Team - Education Infrastructure also contributes to business development efforts by supporting proposals, scoping new projects, and identifying opportunities for growth and innovation. This role will be to lead the end-to-end delivery of … development projects from site due diligence, design management, and planning, through to procurement, construction, and handover. Ensure delivery aligns with budget, programme, and investor expectations, implementing best-in-class governance, reporting, and project controls. Serve as the primary point of contact for clients, investors, and internal senior leadership. The requirements below are essential: 10+ years of experience in project More ❯

seeking a highly skilled and motivated Senior Operations Manager to lead our entitlement services division. This role will be responsible for overseeing multiple Operations Managers across a number of service areas that deliver vital entitlement services to the public on behalf of both local and central government organisations. The postholder will play a pivotal role in ensuring exceptional service delivery, driving operational excellence, maintaining compliance, and fostering a culture where employees feel valued, supported, and inspired to deliver their best work. Key Responsibilities Leadership & People Management Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery. Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive … team culture. Ensure high levels of staff engagement, retention, and productivity across all divisions. Operational Oversight Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs). Monitor and drive operational efficiency, process improvement, and standardisation across service lines. Anticipate operational challenges and develop proactive solutions More ❯

scale our Group Professional Services business, the role of Group Head of Resourcing Partnerships will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Resourcing Partnerships your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

digital and organisational strategic objectives. The division plays a central role in delivering the UKHO’s vision for 2034, with a complex technology estate and a strong focus on service, delivery and innovation. The role will support and work with the CDTO to deliver the Technology strategy and strategic objectives of the UKHO. In close partnership with the … CDTO, this role has specific accountability for the Technology platforms. This leadership role is responsible for setting and delivering the UKHO’s Technology vision and strategy, alongside the delivery of the enabling technology platforms, in alignment with our strategic objectives and our vision for 2034. This role requires close engagement with the Executive Leadership Team, senior colleagues within the … UKHO and key stakeholders within the Ministry of Defence and external partners. This leadership role will act as a role model for technology excellence and delivery; in addition to role modelling leadership behaviours and the UKHO’s cultural and organisational values, ‘The UKHO way’. For further information, please check Senior Technology roles at the UKHO Hybrid working This More ❯

datasets, to find links between people, places and events, and develop inferences and provide insight to explain what is happening. The recommendations you make will aid decision making and service delivery, allowing for the effective targeting of local partnership resources within a challenging financial environment. Warwickshire County Council's Business Intelligence service ensures that insight and evidence … and are used to drive improvements that make a meaningful difference to Warwickshire's people and communities.Our roles involve critical thinking, problem solving, creativity - innovation isencouraged. The Business Intelligence service works across and supports most areas of work within Warwickshire County Council. We have teams that focus on specific service areas, for example, education, community safety, population health … the day-to-day operation of council services there is a need to be agile and react to the ever-changing external environment. For example, in recent years the service has been involved in reporting for COVID-19, informing the local Levelling Up agenda, supporting work addressing the cost-of-living crisis, handling Homes for Ukraine data and providing More ❯

Manager will convene and manage project teams and provide project management support to the operational and business leads within Gloucestershire Health and Care NHS Foundation Trust to enable the delivery of the Trust's Transforming Care Digitally Programme. To deliver Digital system and service optimisations to support service improvements in line with local strategies and government initiatives … Project Manager for the Programme supporting Project Managers and support officers as part of escalation or Programme direction setting is key. Main duties of the job Management of the delivery of Transforming Care Digitally projects working with clinical, operational, clinical system and digital teams to improve care pathways across Gloucestershire Health and Care NHS Foundation Trust. Supporting the Programme … across the Programme. The Senior Project Manager must ensure compliance with NHS technical standards and will have accountability for staff, including line management and professional supervision of digital change delivery staff, as well as occasional matrix management of digital portfolio project staff. Additionally, the Senior Project Manager will be responsible for the identification, tracking, and realisation of financial benefits. More ❯