401 to 425 of 1,435 Service Delivery Jobs in the UK

duties and responsibilities As a Director you will create and develop relationships with C-suite stakeholders, both internal and external, to enable selling and delivery of CGI capabilities into the Auto and Asset Finance domain. This includes development of both new logo and existing accounts by leveraging the best … positive "can do" attitude with a willingness to collaborate. You will liaise with stakeholders in setting out our proposition capability, be well-versed in delivery and creating a meaningful pipeline of opportunity and client engagements aligned to core capabilities above. Core responsibilities include client relationship development, business development, revenue … generation, service delivery, operations, delivery oversight and capability build-out. Skills Automotive Management Consulting Reference More ❯

Your New Role We are recruiting a Service Desk Manager for a public service organisation. You will lead a team of service desk staff who provide technical support to users across departments. In this role, you will implement ITIL processes, manage service agreements, and ensure IT … support for service delivery. Oversee the daily operations of the service desk to ensure efficient and effective support. Manage and mentor service desk staff, providing guidance and training. Develop and implement service desk policies, procedures, and best practices. Monitor and report on key performance indicators (KPIs … and service level agreements (SLAs). Coordinate with other IT teams to resolve complex issues and improve service delivery. Handle escalations and ensure timely resolution of critical incidents. Maintain and update the service desk knowledge base and documentation. Identify and implement improvements to enhance service desk More ❯

thriving. To help ensure this win-win outcome, a 'day-in-the-life' of this role may include, but not be limited to: Improving Delivery Processes: Working with the Delivery Consultants and Product teams to optimize processes and resolve services delivery issues. Solution Documentation and Sizing: Partnering … with both pre and post-sales delivery teams to document and size solutions for customers. Data-Driven Solutions for Opportunities: Championing new solutions based on data and delivery outcomes for untapped opportunities. Building Successful Relationships: Developing successful relationships with all levels internal and external to IBM- from engineers … where appropriate to ensure desired client outcomes. Scope, validate and win services deals, leveraging a team of enterprise architects, technical principals, proposal leaders, and delivery consultants. Prepare and present services configurations and pricing for the solution, negotiate the terms, conditions and pricing. Know and systematically manage the steps to More ❯

Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the … the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and … field service engineers. Document and maintain accurate history of all field installations/service findings and resolution status. Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as More ❯

Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the … the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and … field service engineers. Document and maintain accurate history of all field installations/service findings and resolution status. Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as More ❯

Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the … the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and … field service engineers. Document and maintain accurate history of all field installations/service findings and resolution status. Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as More ❯

Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the … the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and … field service engineers. Document and maintain accurate history of all field installations/service findings and resolution status. Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and develop the service … desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and professional development, clear career progression pathways, as … well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs and client satisfaction More ❯

equivalent. 1 year experience and/or education relating to corrections, community-based residential facilities (CBRF), criminal justice, human services, psychology, sociology, security, social service, mental health, behavioral health, or law enforcement preferred. 1 year of experience with correctional clients from diverse backgrounds; culturally competent. Qualifications Knowledge, Skills & Abilities …/Affirmative Action ATTIC Correctional Services, Inc. is in compliance with applicable state and federal statutes and regulations relating to nondiscrimination in employment and service delivery. No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment … premises during working hours. All employees are expected to support goals and programmatic activities relating to nondiscrimination in employment. No otherwise qualified applicant for service or service participant shall be excluded from participation, be denied benefits, or otherwise be subject to discrimination in any manner on the basis More ❯

s Technology Workflows . This role reports to the Sr Director, Expert Services EMEA and plays a pivotal role in shaping and executing the delivery strategy for Technology Workflows across the region. What You Get to Do in This Role Define and execute the Technology Workflows Expert Services delivery … insights, and strategic initiatives into action-driving decisions around hiring, team structure, capability development, and enablement . Own the technical quality of Technology Workflows delivery in EMEA, ensuring consistent, scalable, and value-driven outcomes for our customers. Position the team for scale by developing delivery models, frameworks, and … leadership and mentorship to senior team members, supporting the resolution of complex challenges and the development of future leaders. Champion customer transformation journeys-ensuring delivery efforts are aligned to business outcomes, product adoption, and long-term success. Drive a culture of collaboration, knowledge sharing, and operational excellence , continually evolving More ❯

both strategic direction and day-to-day operational performance. You will be accountable for upholding information standards and developing a responsive, insightful business intelligence service that supports our organisational goals. The role also encompasses responsibilities for data governance and high-quality analytics that directly inform service delivery. Reporting … you will shape and implement a transformation programme to modernise and align business intelligence with operational priorities. Your focus will be on delivering a service that is proactive, embedded in operational delivery, and essential to the Trust's core business. Main duties of the job o The Director … at Director level. o The post holder will be accountable for information standards and the development of business intelligence to support strategic and operational delivery, information governance and data analysis. o The role will report to the Deputy Chief Operating Officer and will have specific responsibility for defining and More ❯

About the role The Business process analyst will lead colleagues through business process design to enable a smooth transition from current to future service delivery that reflects changes to operating model design, technology and business requirements as required. This role will identify inefficiencies, bottlenecks and areas for improvement … or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and efficient service that meets customer and user need. Key to this role will be skills and relationship building to collaborate with colleagues to identify touchpoints and … Ensure operational improvement submissions move through to IT/Product acceptance and delivery. Define & maintain the requirement gathering & impact assessment process/toolsets. Ensure service requirement traceability through the delivery lifecycle is maintained. Documentation of all data items impacted by operational process changes and migrations. Detailed business analysis More ❯

with extensive knowledge of ERP systems, primarily Microsoft Navision. Resolving incidents and requests in line with the defined ITIL based processes and agreed Business service level agreements. Producing data extracts via application client or SQL when required. Delivering IT support and troubleshooting for Bodycote Enterprise Applications and end users … Group and customer base including end user training and Knowledge Base contributions. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Contributing to the technical Change Advisory Board specific to relevant ERPs. Engagement in new and upcoming IT projects relating to Enterprise Applications and … service improvement. Representing Group IT within the business and at all times delivering world class customer service. Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations. Required Qualifications, Experience, and Skills: 3 years’ experience in delivering Application Support in a complex More ❯

functions within the Rosa team including the commercial operations for People & Capability. It is essential we maintain and operate resource management to allow critical service delivery Responsible for ensuring that all aspects of People and Capability including, recruitment and onboarding, business support operations, staff development, and relevant processes … the essential criteria and hold active security clearance. As a Workforce Planning Manager, your main responsibilities will be to: * Develop, implement and monitor the delivery of the Workforce Planning strategy. * Conduct analysis on current workforce capability and develop required plan to meet policy and financial requirements. * Advising and guiding … in a clear and concise way to a variety of audiences. * A key influencer and contributor, you will be insightful, with a passion for delivery of a professional service that meets and contributes to the strategy of the organisation. * As a senior manager you will be highly visible More ❯

Service Manager Safeguarding Care and Quality Assurance Closing in 6 days (25 April, 2025) Job details Salary: £63,071 per annum inclusive of a £9,679 recruitment allowance payable for three years Department: Leadership and Management Working pattern: Full Time About the job Some key information 37 hours - Full … in Taunton and home 33 days' annual leave What will I be doing? • Play a critical role in maintaining and improving the quality-of-service provision for children who have a child protection plan or children who are looked after. • Lead the Children's Advocacy and Independent Reviewing Service … for Children Looked After, for children with a child protection plan and for foster carers. To manage and oversee the work of the LADO service and Route 1 Advocacy. Ensure that the statutory standards of work and review timescales are achieved. • Escalate and support resolution of complex operational service More ❯

part of our journey! About Selected Interventions Selected Interventions is a software and services company. We develop and deploy the unique class leading ECHO™ Service Management Framework. Echo is used by multi £bn+ turnover multi-national companies in the UK and globally. It operates and manages sophisticated field-based … activities to meet our customers’ requirements and our own product and technical strategies. Day to day responsibilities include: - Collaborating across departments to ensure satisfactory service delivery, and smooth delivery of software updates and releases. - Delivering good quality software development to a high standard. - Adhering to best practices … communication and interpersonal skills. - Experience with Agile development methodologies such as Scrum. - Knowledge of software design patterns and principles. - Experience with continuous integration and delivery (CI/CD) pipelines. Nice but not essential: - Familiarity with .NET Maui - Test Driven Development (TDD) Experience with unit testing frameworks such as xUnit. More ❯

global law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being … these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with other internal support teams, internal senior management and … suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews Attend and actively participate in all daily stand More ❯

Field Service Engineer South East Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today, Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before and while we … we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both … procedures and information. Determining the most cost-effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern. You are a part of a regional team of More ❯

global law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being … these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with other internal support teams, internal senior management and … suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews Attend and actively participate in all daily stand More ❯

experienced IP Network Engineer to join our team in Dublin. This is an exciting opportunity for a driven individual to work within a dynamic Service Provider environment , contributing directly to the evolution of our Core IP Network. You will play a key role in designing, building, and migrating critical … network infrastructure, while also supporting innovation through lab testing and service development. The successful candidate will collaborate with IP architects and engineering teams to deliver robust, scalable network solutions. Key Responsibilities Design, build, and implement MPLS networks and configuration changes Plan and execute physical interconnect and service migrations … complex network issues under pressure Engage with vendor TAC teams for escalations and replication of faults Manage IPv4/IPv6 address requirements Ensure proper service handover from Service Delivery to Operations Skills & Experience Essential: Third-level qualification in Telecommunications or related field 3+ years' experience in a More ❯

experienced IP Network Engineer to join our team in Dublin. This is an exciting opportunity for a driven individual to work within a dynamic Service Provider environment , contributing directly to the evolution of our Core IP Network. You will play a key role in designing, building, and migrating critical … network infrastructure, while also supporting innovation through lab testing and service development. The successful candidate will collaborate with IP architects and engineering teams to deliver robust, scalable network solutions. Key Responsibilities Design, build, and implement MPLS networks and configuration changes Plan and execute physical interconnect and service migrations … complex network issues under pressure Engage with vendor TAC teams for escalations and replication of faults Manage IPv4/IPv6 address requirements Ensure proper service handover from Service Delivery to Operations Skills & Experience Essential: Third-level qualification in Telecommunications or related field 3+ years' experience in a More ❯

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any fault … is assigned correctly. Role Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst … on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests. The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and More ❯

Job overview: We are actively recruiting for a Field Service Engineer for our client and this role will be covering the Basingstoke, Reading & London areas. The successful candidate will be responsible for providing service and support to clients by resolving assigned open tickets as quickly and as effectively … as possible. Roles and Responsibilities: Arrive at first Service Call by 9am (unless otherwise agreed by Management). Accept last Service Call to 4.30pm (unless otherwise agreed by Management that the the service call cannot be completed that day). Call the client before site visit to … ascertain whether you can clear the call over the phone or advise them that you are on route. Work in tandem with the Company Service Call Control systems and in particular the escalation procedure. Carry out Minimum Call Procedure on every Service Call as per the issued guidelines. More ❯

Description The Digital Service Operations & Support Manager is responsible for the effective deployment, operation, and continuous support of digital service solutions. This role oversees a team that trains, qualifies, and assists field teams to ensure seamless service execution and high customer satisfaction. Reporting to the Head of … Digital Service Solutions, the manager collaborates closely with Digital Product Managers and Product Care Management to integrate, maintain, and optimize digital services on a global scale. Key Responsibilities: Strategic Responsibilities: Service Digital Portfolio Execution: Lead the implementation and operationalization of digital service solutions to enhance efficiency and … effectiveness. Support HBU and LSUs with digital service solution delivery (e.g., edge-device configuration, commissioning of data acquisition units, IoT provisioning and configuration, etc.) Training & Certification: Develop and implement certification pathways to equip field teams with the necessary skills for digital service operations. Process Standardization: Establish and More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and develop the service … desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and professional development, clear career progression pathways, as … well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs and client satisfaction More ❯