401 to 425 of 1,052 Service Delivery Jobs in the UK

Permanent - Full Time Location: Oxford, UK Description Based in our Oxford office, you will join the Modern Workplace Team within Internal Technology. The team is responsible for the design, delivery, continual improvement, and support of the core services that provide Aurora's staff with the tools and technology needed to perform their best work. Reporting to the Head of … the Head of Architecture and Engineering Work directly with business users to capture requirements, design solutions, and deliver measurable improvements Collaborate with other Internal Technology teams (Data, System Specialists, Service Delivery, Information Security) to ensure cohesive delivery and ongoing supportability Support citizen developers and promote best practices in solution design. Take ownership of governance defined in conjunction … Flexible, proactive, and positive - a collaborative team player Able to work independently to manage priorities and deliver to deadlines Comfortable engaging with stakeholders at all levels of the business Delivery-oriented with a "roll up your sleeves" approach Exceptional problem-solving skills A passion for technology and how it can be used to solve real business challenges Desirable attributes More ❯

About the job. At National Highways, we're looking for a Senior Network Planner to provide leadership, subject matter expertise and guidance, assuring the development and delivery of resilience, emergency and severe weather response plans. You will use your experience to lead the development of relevant processes and procedures, ensuring they adopt best practice, intelligence insights and ad-hoc … will need to have no more than 3 points to be considered for this position and during employment. Proactively analysing the effectiveness of existing plans and arrangements in meeting service level expectations and implement improvement initiatives; manage risks and issues that affect delivery. Providing advice and consultancy where required to minimise the impact to Operations in the event of … an emergency. To develop and recommend best practice methods for the ongoing improvement of processes and activities in scope. Proactively liaising with regional Operations colleagues (e.g. Service Delivery and Scheme Delivery) and wider internal and external stakeholders (local authorities and local resilience forums) to minimise the impact of planned and unplanned events on customers. Manage Network Resilience More ❯

We have an opportunity for a NPI Deployment Leader to join us at Honeywell, in the UK, where you will be responsible for supporting the UK and Nordics Service Leadership Team in the implementation of new Service Offerings, working to ensure alignment across all stakeholder groups. This role will ensure smooth roll-out of new, customer offerings and … to create a better building experience. Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. Key responsibilities Represent UK and Nordics team in ensuring new service offering alignment & development whilst leading the implementation of new service packages, ensuring processes are documented, shared, understood & complied with Provide support & guidance to Management Team to effectively introduce … services) Use Value Stream Mapping & other tools to review & improve business processes across Field, Remote, Solutions & BSC Teams, ensuring alignment & quality customer experience Key skills and qualifications Experience of service delivery, execution and management along with experience of effecting change in large public or private sector organisations across multiple sites Experience of remote services provision, cloud and internetworking More ❯

We have an opportunity for a NPI Deployment Leader to join us at Honeywell, in the UK, where you will be responsible for supporting the UK and Nordics Service Leadership Team in the implementation of new Service Offerings, working to ensure alignment across all stakeholder groups. This role will ensure smooth roll-out of new, customer offerings and … to create a better building experience. Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. Key responsibilities Represent UK and Nordics team in ensuring new service offering alignment & development whilst leading the implementation of new service packages, ensuring processes are documented, shared, understood & complied with Provide support & guidance to Management Team to effectively introduce … services) Use Value Stream Mapping & other tools to review & improve business processes across Field, Remote, Solutions & BSC Teams, ensuring alignment & quality customer experience Key skills and qualifications Experience of service delivery, execution and management along with experience of effecting change in large public or private sector organisations across multiple sites Experience of remote services provision, cloud and internetworking More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

FJA are recruiting on behalf of a leading service provider in the utilities industry for an experienced Digital Transformation Lead to strengthen their team. This role is based in Warrington. Benefits Personal Development Plan Career development opportunities Supportive company culture Competitive salary Digital Transformation Lead role: Seeking a visionary Digital Transformation Lead (DTL) to spearhead the strategic adoption and … integration of digital technologies within the Asset, Surveying & Inspection (AS&I) division. This pivotal role serves as a catalyst for change, bridging traditional field service operations with innovative digital solutions. Responsible for leading initiatives to modernise core systems, optimise workflows through automation and data analytics, and drive a cultural shift that embraces continuous transformation. Will ensure that the AS … the wider organisational objectives and overall business strategy. Digital Transformation Lead responsibilities: Define and implement a comprehensive digital transformation roadmap aligned with business objectives, focusing on enhancing field operations, service delivery, and client engagement. Identify, evaluate, and deploy digital tools and platforms (e.g., mobile workforce solutions, IoT, AI, cloud systems) to improve efficiency, accuracy, and scalability in field More ❯

a critical role in driving value and performance from the client’s key technology suppliers. You’ll ensure that supplier relationships are strategically managed, contracts deliver maximum benefit, and service performance remains high. You’ll collaborate closely with Service Operations, Procurement, Product Owners, and senior stakeholders to deliver outstanding results across a portfolio of critical suppliers. Key Responsibilities … and stakeholders. Monitor, analyse, and challenge vendor performance to drive continual improvement. Develop and implement strategies to address underperformance and ensure compliance with contractual terms. Identify opportunities to enhance service delivery and achieve better value for money. Support the selection, evaluation, and onboarding of new suppliers in line with technology and business goals. Collaborate across technology and business … vendors and suppliers within a technology-led environment. Proven expertise in contract management, negotiation, and supplier performance improvement. Strong analytical and reporting skills, with experience identifying cost-saving and service enhancement opportunities. Excellent communication, influencing, and stakeholder management skills. Strong understanding of IT service management (ITSM) and frameworks such as ITIL. Ability to navigate complex supplier ecosystems and More ❯

be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas this will include support,customer service and project work. Reporting to the lead consultant/managing director your duties will include: Install, support and service business customers Handle telephone calls and emails from clients … regular checks and processes Provide 1st line support to clients - via telephone, email and remote working Provide onsite support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part of this role includes More ❯

megaproject. This position offers the chance to apply your technical and logistical expertise within one of the most highly regulated and forward-thinking environments in the world - supporting the delivery of a project that will power millions of homes for decades to come. Principal Accountabilities As a Digital Logistics Specialist , you'll be responsible for overseeing the delivery, improvement, and integrity of logistics-related data and digital systems used across the HPC project. You'll work closely with digital delivery teams, logistics operations, and warehouse management functions to identify issues, coordinate system improvements, and ensure that data accuracy and traceability meet the stringent standards required for nuclear industry compliance. This is an exciting opportunity for someone … with a strong background in logistics systems, digital project delivery, or data coordination to step into a high-impact role supporting one of the UK's most advanced engineering programmes. Key Responsibilities: Coordinate logistics data and digital delivery projects at an operational level, ensuring data quality and process consistency. Proactively identify and close out digital discrepancies, integrating lessons More ❯

Team forms the frontline of this commitmentensuring clients receive prompt, effective assistance when they need it most. We are now seeking a capable and steady Helpdesk Lead to drive service excellence, support our engineers, and maintain strong customer satisfaction in a dynamic technical environment. The Helpdesk Lead Role: As Helpdesk Lead, you will oversee day-to-day helpdesk operations … are prioritised effectively and resolved to a high standard. You will act as both a senior engineer and a point of leadershipguiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication … development every step of the way Key Responsibilities of the Helpdesk Lead: Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis, and support for a variety of technical issues, including configuration and compatibility problems. Recreate or analyse More ❯

forms the frontline of this commitment—ensuring clients receive prompt, effective assistance when they need it most. We are now seeking a capable and steady Helpdesk Lead to drive service excellence, support our engineers, and maintain strong customer satisfaction in a dynamic technical environment. The Helpdesk Lead Role: As Helpdesk Lead, you will oversee day-to-day helpdesk operations … prioritised effectively and resolved to a high standard. You will act as both a senior engineer and a point of leadership—guiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication … development every step of the way Key Responsibilities of the Helpdesk Lead: Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis, and support for a variety of technical issues, including configuration and compatibility problems. Recreate or analyse More ❯

forms the frontline of this commitment—ensuring clients receive prompt, effective assistance when they need it most. We are now seeking a capable and steady Helpdesk Lead to drive service excellence, support our engineers, and maintain strong customer satisfaction in a dynamic technical environment. The Helpdesk Lead Role: As Helpdesk Lead, you will oversee day-to-day helpdesk operations … prioritised effectively and resolved to a high standard. You will act as both a senior engineer and a point of leadership—guiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication … development every step of the way Key Responsibilities of the Helpdesk Lead: Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis, and support for a variety of technical issues, including configuration and compatibility problems. Recreate or analyse More ❯

role of IT Manager. The Charity has grown significantly in size and complexity over the last few years and are now seeking a IT Manager to lead the technical delivery in support of their IT strategy, oversee the Managed Service Provider (MSP), take responsibility for cyber security and training and, support the implementation of new technology to the … our IT strategy. They will work closely with the charity’s external consultant CTO. The role will take ownership and responsibility for delivering an excellent day to day IT service, maintaining and developing the charity’s assets and systems, and sourcing and managing appropriately skilled resources where required. They will also work closely with project teams on technical development … simple terms to non-technical staff Desirable Knowledge and Experience Knowledge or experience of the charity sector Knowledge of the regulatory environment and the core components of effective operational service delivery in the public sector/charity setting. Understanding of SQL, MS SQL Server Experience of Microsoft Dynamics Experience of formulating and implementing business continuity and disaster recovery More ❯

role of IT Manager. The Charity has grown significantly in size and complexity over the last few years and are now seeking a IT Manager to lead the technical delivery in support of their IT strategy, oversee the Managed Service Provider (MSP), take responsibility for cyber security and training and, support the implementation of new technology to the … our IT strategy. They will work closely with the charity’s external consultant CTO. The role will take ownership and responsibility for delivering an excellent day to day IT service, maintaining and developing the charity’s assets and systems, and sourcing and managing appropriately skilled resources where required. They will also work closely with project teams on technical development … simple terms to non-technical staff Desirable Knowledge and Experience Knowledge or experience of the charity sector Knowledge of the regulatory environment and the core components of effective operational service delivery in the public sector/charity setting. Understanding of SQL, MS SQL Server Experience of Microsoft Dynamics Experience of formulating and implementing business continuity and disaster recovery More ❯

a commercially minded, customer-focused organisation under a newly appointed CIO, as they reshape and modernise their technology capability. As Head of Technology Operations , you'll lead the infrastructure, service delivery and business systems teams - ensuring operational stability today while driving the organisation's shift towards a service-based, value-driven technology model . You'll play … The organisation operates as a Microsoft house , so strong knowledge of Microsoft cloud and infrastructure technologies (Azure, M365, Windows Server) is essential. You will: Lead and develop teams across Service Desk, Infrastructure and Business Systems Champion a service-based approach , embedding customer experience, accountability and measurable value Drive operational improvement and process efficiency, aligning technology with business outcomes … the future direction of Technology Operations and building modern capability About you: You're an experienced technology operations leader with deep Microsoft expertise and a track record of modernising service delivery. You combine a commercial and customer-centric mindset with the ability to influence change, build high-performing teams, and deliver operational excellence. More ❯

a commercially minded, customer-focused organisation under a newly appointed CIO, as they reshape and modernise their technology capability. As Head of Technology Operations , you’ll lead the infrastructure, service delivery and business systems teams — ensuring operational stability today while driving the organisation’s shift towards a service-based, value-driven technology model . You’ll play … The organisation operates as a Microsoft house , so strong knowledge of Microsoft cloud and infrastructure technologies (Azure, M365, Windows Server) is essential. You will: Lead and develop teams across Service Desk, Infrastructure and Business Systems Champion a service-based approach , embedding customer experience, accountability and measurable value Drive operational improvement and process efficiency, aligning technology with business outcomes … the future direction of Technology Operations and building modern capability About you: You’re an experienced technology operations leader with deep Microsoft expertise and a track record of modernising service delivery. You combine a commercial and customer-centric mindset with the ability to influence change, build high-performing teams, and deliver operational excellence. More ❯

telecoms and IT solutions, delivering innovative connectivity, infrastructure, and managed services to businesses across the UK. They are currently on the lookout for a Project Manager to lead the delivery of complex telecoms and IT projects for their business clients. This company are in the office 5 days a week, you need to drive for this option they are … any public stops but loads of parking You’ll be responsible for managing timelines, budgets, resources, and stakeholder expectations to ensure successful outcomes across infrastructure deployments, system integrations, and service transitions. Lead end-to-end project delivery across multiple client engagements. Develop detailed project plans, timelines, and resource allocations. Coordinate cross-functional teams including engineering, service delivery More ❯

a complex, multi-year programme that underpins our digital transformation and modernisation strategy, delivering innovative solutions across multiple platforms. This is a unique opportunity to influence enterprise architecture and service delivery at scale. Key Responsibilities Lead the end-to-end delivery of the S/4HANA transformation programme. Drive Service-Oriented Architecture (SOA) design and implementation. … Oversee integration of CRM systems, preferably Microsoft Dynamics 365. Manage greenfield development and migration of existing services to Cloud Service Architectures (SaaS, PaaS), ideally leveraging Azure and Google Cloud Platform (GCP). Ensure alignment with strategic objectives and stakeholder expectations across the university. Champion best practices in governance, risk management, and change control. About You Proven track record in More ❯

a complex, multi-year programme that underpins our digital transformation and modernisation strategy, delivering innovative solutions across multiple platforms. This is a unique opportunity to influence enterprise architecture and service delivery at scale. Key Responsibilities Lead the end-to-end delivery of the S/4HANA transformation programme. Drive Service-Oriented Architecture (SOA) design and implementation. … Oversee integration of CRM systems, preferably Microsoft Dynamics 365. Manage greenfield development and migration of existing services to Cloud Service Architectures (SaaS, PaaS), ideally leveraging Azure and Google Cloud Platform (GCP). Ensure alignment with strategic objectives and stakeholder expectations across the university. Champion best practices in governance, risk management, and change control. About You Proven track record in More ❯

and evolve secure, scalable, and resilient services. Work closely with fellow team members - including SREs, QA leads, and automation engineers - to ensure platform reliability and maturity. Work closely with delivery leads across delivery teams to define and embed technical standards, architectural direction, and best practices. Support delivery teams by removing friction, enabling flow, and providing architectural clarity. … capabilities to enhance platform efficiency, developer experience, and operational insight - from intelligent observability to automated documentation and beyond. Collaborate with internal stakeholders across the wider organisation (e.g., Operations, Compliance, Service Delivery, IT) to ensure platform alignment with business needs. Occasionally consult with customers to provide technical insight or support when platform-related queries arise. Overall we are looking More ❯

Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware … mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

as our next Cyber Security Analyst/Lead, a pivotal role at the heart of our commitment to safeguarding information and maintaining trust. You’ll lead the development and delivery of our information security programme, protecting our systems, data, and digital assets from evolving threats. This is an exciting opportunity to drive key security initiatives, oversee cutting-edge technologies … surface. 5. Management & Leadership: As this role develops, we expect the need for a dedicated team of security professionals. This position will then be responsible for the team’s service delivery, including leadership, mentoring, and general support of team tasks. Manage relationships with third-party security vendors and service providers. Prepare and manage the IT security budget More ❯