401 to 425 of 1,431 Service Delivery Jobs in the UK

Role: - First Line Service Desk Analyst Our client stands out with a confident, accessible, and enterprising approach, prioritising performance, service, and value. Our aim is to excel in the ordinary, simplify complexity, and empower our clients to build better, stronger businesses. They are looking for a Service Desk Analyst to join their team and help deliver on … their promise to their clients. If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their Service Desk team. Role Overview As a Service Desk Analyst, you will be an integral part of our dynamic Service Delivery Team, acting as the first point of contact … Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise More ❯

Our client a public sector Constabulary is looking for an ICT RMS (Records Management System) Service Analyst to join on a permanent bases to help with BAU and tasks when the new RMS system goes live. This is a hybrid role being on site in Gloucestershire one day per fortnight. Purpose of the role: The provision of application (Records … Management System (RMS)) maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications … coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The management of change to the service infrastructure including service assets, configuration items and associated documentation. Change management uses requests for change (RFC) for standard or More ❯

Senior AV Field Service Engineer Location: London (field-based) Salary: Up to £47,000 + benefits Industry: Audio Visual/AV Integration/Corporate AV Job Type: Full-time, Permanent Overview: A leading AV integrator is seeking an experienced Senior AV Field Service Engineer to join their London-based service team. This is a fantastic opportunity to … and efficiently on client sites Perform scheduled maintenance and system health checks Commission and configure AV systems to required standards Collaborate with clients and internal teams to ensure excellent service delivery Maintain accurate documentation, service reports, and technical logs Required Skills & Experience: Proven experience in a field service role within the AV integration industry Strong technical More ❯

Senior AV Field Service Engineer Location: London (field-based) Salary: Up to £47,000 + benefits Industry: Audio Visual/AV Integration/Corporate AV Job Type: Full-time, Permanent Overview: A leading AV integrator is seeking an experienced Senior AV Field Service Engineer to join their London-based service team. This is a fantastic opportunity to … and efficiently on client sites Perform scheduled maintenance and system health checks Commission and configure AV systems to required standards Collaborate with clients and internal teams to ensure excellent service delivery Maintain accurate documentation, service reports, and technical logs Required Skills & Experience: Proven experience in a field service role within the AV integration industry Strong technical More ❯

an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide actionable guidance to … leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their digital customer service strategies … objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations interact with customers. Excellent written and verbal communication skills are essential, as More ❯

Your role We are looking for a 1st Line OSM Contact Centre Agent to provide Service Desk Support, joining our OSM Service Team of 1st and 2nd Line engineers. Your role will involve assisting high profile user community, with daily contact with customers and stake holders, via incident logging applications. Key Accountabilities * Technical Capability. Works within a team … users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS).* Business Awareness. Develops an understanding of the customers' environment and service delivery requirements to enable the delivery of the service.* Process. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. … s problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.* Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis.* Team Working. Acts More ❯

Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯

Integration Programme Manager Salary: £80,000 - £90,000 Location: London Working Style: Hybrid About the Role: We are seeking a highly skilled Integration Programme Manager to oversee the successful delivery of technical products and services to one of our core clients. This role requires a seasoned professional with extensive experience in IT programme delivery, particularly within large FMCG …/4HANA and a comprehensive understanding of complex landscapes involving multiple solutions. Key Responsibilities: Planning and Scheduling: Align Project Managers to define project scope, milestones, and timelines for the delivery process. Budget and Resource Management: Oversee the allocation of tasks to team members, ensuring the project stays on track. Risk Management: Identify and manage risks, developing contingency plans to … at the account level. Communication: Maintain clear communication with senior client stakeholders and internal stakeholders about the progress and health of the account. Progress Tracking: Monitor various projects under delivery, adjusting as needed to keep the delivery on track. This includes creating and refining OKRs and KPIs. Guidance and Mentorship: Provide support and mentorship to team members, ensuring More ❯

implementation projects. You'll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication.You'll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project milestones. … communication abilities and systematic approach to task and stakeholder coordination• Comfort engaging with technical and business professionals across all organisational levels• Strong planning capabilities and intuition for identifying potential delivery challenges• Background in IT service delivery or managed service provider settings (highly advantageous)This presents an excellent opportunity for a Project Manager who performs well under More ❯

in telematics, CCTV, and installation services tailored for the transport and logistics sectors. With a nationwide team of skilled engineers and a reputation for technical excellence and outstanding customer service, the company is dedicated to enhancing safety, efficiency, and operational performance for fleets across the UK and Ireland. Due to ongoing growth, they are now seeking a forward-thinking … Head of Operations to oversee both field and office functions, ensuring smooth, efficient, and high-quality service delivery across all areas of the business. The Role As Head of Operations, you will take full ownership of the day-to-day operational performance of the business. This senior leadership position involves overseeing engineering field teams, scheduling and support functions … customer service, and compliance. You’ll drive continuous improvement, support strategic initiatives, and ensure that projects and services are delivered efficiently, profitably, and to the highest standards. Key Responsibilities Leadership & Team Management Lead, mentor, and manage department heads including Regional Managers, Customer Service, and Compliance. Ensure effective coordination between field engineers and office-based teams. Promote a culture More ❯

in telematics, CCTV, and installation services tailored for the transport and logistics sectors. With a nationwide team of skilled engineers and a reputation for technical excellence and outstanding customer service, the company is dedicated to enhancing safety, efficiency, and operational performance for fleets across the UK and Ireland. Due to ongoing growth, they are now seeking a forward-thinking … Head of Operations to oversee both field and office functions, ensuring smooth, efficient, and high-quality service delivery across all areas of the business. The Role As Head of Operations, you will take full ownership of the day-to-day operational performance of the business. This senior leadership position involves overseeing engineering field teams, scheduling and support functions … customer service, and compliance. You’ll drive continuous improvement, support strategic initiatives, and ensure that projects and services are delivered efficiently, profitably, and to the highest standards. Key Responsibilities Leadership & Team Management Lead, mentor, and manage department heads including Regional Managers, Customer Service, and Compliance. Ensure effective coordination between field engineers and office-based teams. Promote a culture More ❯

in telematics, CCTV, and installation services tailored for the transport and logistics sectors. With a nationwide team of skilled engineers and a reputation for technical excellence and outstanding customer service, the company is dedicated to enhancing safety, efficiency, and operational performance for fleets across the UK and Ireland. Due to ongoing growth, they are now seeking a forward-thinking … Head of Operations to oversee both field and office functions, ensuring smooth, efficient, and high-quality service delivery across all areas of the business. The Role As Head of Operations, you will take full ownership of the day-to-day operational performance of the business. This senior leadership position involves overseeing engineering field teams, scheduling and support functions … customer service, and compliance. You’ll drive continuous improvement, support strategic initiatives, and ensure that projects and services are delivered efficiently, profitably, and to the highest standards. Key Responsibilities Leadership & Team Management Lead, mentor, and manage department heads including Regional Managers, Customer Service, and Compliance. Ensure effective coordination between field engineers and office-based teams. Promote a culture More ❯

Join the NHS Business Services Authority as a Degree Apprentice in Digital, Data and Technology. Based in Newcastle upon-Tyne , you'll gain hands-on experience in agile digital service delivery, cloud technologies, and system development while working towards a Degree Apprenticeship in Digital Technology Solutions (Software Engineering pathway). You'll support critical systems, contribute to innovative … the UK/EU for at least three years, currently residing in England (as per government guidelines). What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours or reduced hours) Flexi time Hybrid working model Career development Active wellbeing and … meaningful projects that help deliver and enhance digital services for both internal operations and external users nationwide.Working alongside experienced professionals--including software developers, software testers, platform engineers, and agile delivery teams--you'll gain hands-on experience in a wide range of technical areas. Your day-to-day work may involve, developing new software, testing our digital solutions and More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

BMS Service Engineer - London/Home Counties Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking for a BMS Service Engineer who is experienced with … writing or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular skill set if needed. As the BMS Service Engineer you will have a strong electrical background More ❯

IT Delivery Lead - 12 Months Contract - Remote This is initially a remote role with occasional site visits to Kirkuk, Iraq. The role involves building a new infrastructure on an Oil & Gas field. Experience in establishing infrastructure from scratch and within the Oil & Gas industry is required. The Delivery Lead reports to the CIO and oversees the implementation and … Firewalls, Wireless Networks, and other key IT platforms, is essential. The role ensures IT solutions are designed, deployed, and maintained effectively to support site operations and strategic goals. IT Delivery Lead Key Responsibilities: Support all aspects of IT delivery and enterprise infrastructure strategy. Collaborate with the CIO/Programme Manager on IT investments, priorities, and risk mitigation strategies. … Manage firewalls, wireless networks, and security protocols to ensure a secure and resilient IT environment. Ensure IT services and solutions align with business objectives and regulatory requirements. Develop IT delivery roadmaps, ensuring timely project execution and alignment with organizational goals. Collaborate with cross-functional teams for seamless integration of IT systems and services. Drive cloud-first strategies, automation, and More ❯

Services team, you'll play a key role in designing and delivering integration solutions that are scalable, resilient, and supported for the long term through ONEiO's Managed Integration Service . This is a hands-on role combining solution architecture, customer engagement, and strong project management . You'll work with enterprise customers to understand their needs, define scalable … to ensure on-time, high-quality outcomes - with long-term customer value at the centre. You'll thrive here if you love translating complex requirements into elegant solutions, managing delivery without friction, and staying involved across the full lifecycle to ensure the service continues to deliver. Key Responsibilities Design solutions using ONEiO's Managed Integration Service, aligning … to each customer's business goals and ecosystem. Own project delivery - define scope, build plans, coordinate touchpoints, manage risks, and ensure milestones are met across customer and internal teams. Lead implementation and configuration , ensuring that integrations are robust, secure, and maintainable within a managed service model. Own the full lifecycle of customer integrations, from discovery and planning through More ❯

Background Digital innovation is reshaping the insurance industry - We are making it happen. Charles Taylor InsureTech was established to help insurance businesses drive change through the delivery of technology-enabled solutions. We do not have a one-size-fits-all approach or prescriptive methodology. We work consultatively with our clients to revitalise their operations, reinvent established processes, and implement … base. This hybrid leadership role combines responsibility for cloud infrastructure, modern workplace services, and end-user computing under a unified technical and operational umbrella. You will lead two core delivery areas: Azure Cloud Services - including architecture, migration, automation, security, and cost optimization. Microsoft 365 & Modern Desktop Services - including Intune, Autopilot, Teams, Exchange Online, Windows endpoint management, and client support. … both a hands-on and strategic role: you'll guide teams, engage directly with clients, lead critical projects, respond to escalations, and help evolve the company's Microsoft-focused service offerings. Your work will play a key role in ensuring scalable, secure, and efficient technology outcomes for our clients and internal teams. This role combines deep technical expertise with More ❯

data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. Leader, Service Partner Management - EMEA, APAC & Subsea page is loaded Leader, Service Partner Management - EMEA, APAC & Subsea Apply locations Remote-UK Zone 2 Remote-Portugal Remote-Spain Belfast London time … from our friendly environment and outstanding people. That's the Ciena network. Position Overview This position reports directly to the Vice President, Customer Operations. You will lead the field service partner ecosystem supporting EMEA, APAC & Subsea customers in more than 50 countries, as well as select global strategic business owners (technical support, managed services). Lead and develop an … Your thoughtful leadership and collaborative, consultative approach will drive the success of both regional and global business owners. You will translate complex business needs into scalable, partner-based field service solutions-including field engineering, installation, and commissioning of telecom networks. You will identify, evaluate, and manage partners capable of fulfilling Ciena's evolving business requirements. You will own the More ❯

Bioinformatics) to join the expanding South West Genomic Laboratory Hub (SWGLH) team at North Bristol NHS Trust. This is a pivotal leadership role within a dynamic and growing bioinformatics service that operates across two regional sites--Bristol and Exeter. As part of a strengthened leadership structure, you will help shape the future of genomic diagnostics by coordinating cross-site … activities, leading innovation, and supporting the delivery of high-quality, efficient, and digitally enabled services. You will play a key role in shaping the future of genomic medicine by leading service innovation, managing a team of skilled scientists, and ensuring the delivery of high-quality, accredited bioinformatics workflows. With a strong foundation in clinical bioinformatics and a …//1x Permanent role. Main duties of the job As a Principal Clinical Scientist (Bioinformatics), you will: Lead and managea specialist section or function within the SWGLH Bioinformatics service, ensuring high-quality, timely, and accurate delivery of genomic data analysis. Design, implement, and improvebioinformatics workflows and services, contributing to service innovation and operational planning. Provide expert More ❯

Network Architect £600 - £700 per day - Inside IR35 Hybrid - London DV Cleared About the Role Our confidential government client requires an experienced Network Architect to lead the design and delivery of strategic network solutions. This is a high-impact role within a complex, secure environment, where your architectural expertise will support national security priorities. Key Responsibilities Deliver high-level … WAN design and implementation WAN provisioning and circuit dependencies Network security and encryption technologies (e.g., cryptos) Dependencies on EUDs, storage, and power systems (UPS) Work across the full system delivery lifecycle: Service Design, Transition, Acceptance, and into Live Collaborate with Service Architects on Assurance and Gate Reviews Analyse technical requirements and develop fit-for-purpose solutions Conduct … Design Strong knowledge of government or military-grade secure environments Experience with: Passive and active infrastructure planning WAN/LAN technologies and provisioning Encrypted communication solutions Familiarity with government service delivery lifecycle and assurance processes Exceptional stakeholder management across multi-disciplinary teams Proven leadership in delivering technical outcomes under tight timelines Apply now to play a leading role More ❯