451 to 475 of 1,051 Service Delivery Jobs in the UK

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Country: UK Level: Individual Contributor Reports To: Support Team Leader Contract Type: Permanent Contracted Hours/Days:: 37.5 hours per week About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our … an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s To provide support to our … 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls Acting as first point of contact for all inbound customer calls and emails. Walking customers through the case management process and fulfil customer requests for information. Resolving More ❯

the Year at the 2023 Women & Diversity in Law Awards. The Role The IT Manager will lead the IT support team and manage the daily operations of the inhouse Service Desk and technical infrastructure, advise on technical specifications for projects and maintains and improves IT service delivery aligned with organisational growth and strategy. Infrastructure and system management … all KP Law virtual and physical locations. • To provide technical assistance on projects and advise on or define technical specifications aligned to requirements. • To maintain and improve the IT Service Desk function operationally, encourage self-service help and monitor IT training requirements, backed up by technical knowledge which aligns and evolves with KP Law’s growth. • To enhance … Incident Response Plan and form part of the Incident Response Team as threats or incidents occur. • To work with the Executive, Legal Operations and Business Services teams, IT Managed Service Providers and Suppliers to control and mitigate risks associated with cyber security and information security, data loss and cyber-attack. Desirable Skills & Attributes: • Leadership: Ability to motivate and lead More ❯

leaders across the business, guiding them through challenging employee relations issues with professionalism and clarity. As a senior member of the Employee Success team, you'll ensure consistency in service delivery whilst evolving and contributing to a strong/collaborative employee relations team.You can provide commercially sound solutions that balance business needs, risk, deadlines, and the employee experience. … Excellence - Project manage multi-process cases, analyse data to identify trends using Excel proficiencies, propose process improvements, draft global communications, build excellent stakeholder relationships, and demonstrate world-class customer service through effective coaching and standardised ways of working. Your skills and experiences might also include: • Professional Qualifications & Expertise - CIPD Level 7 (or equivalent HR experience), comprehensive knowledge of UK … cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience More ❯

Key Skills & Experience: Strong background in Service Management Target Operating Model (TOM). Hands-on experience with ServiceNow and Azure DevOps (creating user stories, backlog management, and validation). Proven ability to document business processes, analyse requirements, and perform impact assessments. Experience supporting Service Management transformation or ITSM process improvement programmes. Excellent communication, stakeholder management, and workshop facilitation … skills. Strong analytical and problem-solving capabilities with a structured approach. Understanding of risk management, governance, and change management within IT Service Delivery environments. More ❯

those with disabilities. Our goal is to create a supportive environment where everyone can thrive and contribute their unique perspectives. Job Purpose: To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Plant Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at Heysham 1. The role supports technical governance … and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset … portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures [ OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with system engineers to understand and implement security requirements. Maintain awareness of current cyber security threats and vulnerabilities facing More ❯

knowledge of Core HR and HR Help Desk modules to support a major Oracle HCM transformation. You'll act as a functional expert, configuring and optimising HR processes across service request management, knowledge management, and employee service delivery. The ideal candidate will have hands-on experience in both Core HR and HR Help Desk , with a strong understanding … of how to design and improve HR service workflows. Key Responsibilities Configure and deliver Core HR and HR Help Desk modules within Oracle Fusion Cloud HCM. Design and implement Service Request Management workflows, including creation, assignment, escalation, and resolution. Manage and optimise Knowledge Authoring and Knowledge Home to ensure accurate and accessible HR content. Support HR and IT … teams with requirements gathering, testing (UAT), and deployment. Provide expertise on HR case management and service delivery improvements. Collaborate with key stakeholders to ensure effective HR process alignment. Produce configuration documents, process flows, and test scripts. Support go-live, post-implementation, and continuous improvement phases. Essential Skills & Experience Proven experience implementing or supporting Oracle Fusion Cloud HCM (Core More ❯

leaders. Key Skills & Competencies We’re seeking an individual with a strong technical foundation, strategic mindset, and exceptional communication skills. Essential: Proven experience in technical leadership roles such as service delivery, program management, or architecture. A holistic understanding of how different technologies interconnect and align with business goals. Exceptional communication skills, particularly in translating technical concepts into business … of core technical infrastructure, including Microsoft 365 and both public and private cloud environments. Desirable: Certifications in project management or change management. Experience in designing and implementing technical or service-based solutions, ideally within an IT managed service environment. Expertise in workshop facilitation, problem-solving, and fostering innovation and collaboration. Confidence in challenging technical teams to deliver optimal More ❯

identify IOCs. Monitor, tune, and optimise SIEM tools Develop and refine SOC use cases, runbooks, and playbooks. Integrate emerging threat intelligence into monitoring and detection workflows. Liaise with clients, Service Delivery Managers, and technical teams to manage escalations and coordinate response. Maintain high standards of documentation, including post-incident reports and monthly performance packs. Support presales activities and More ❯

days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As an … improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction … a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining More ❯

their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project … RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent … customer service via phone, email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A team player More ❯

and uncover new areas for collaboration. Youll identify and qualify opportunities in cyber resilience and ICT managed services, ensuring MASSs expertise and innovation are positioned effectively. Working alongside technical, delivery and bid teams, youll help shape solutions that meet complex customer needs and secure tangible growth. Youll represent MASS at meetings, industry events and briefings, maintaining strong situational awareness … of and working knowledge of Defence contractors, MOD entities and associated Government agencies. Experience of Business Development or Account Management in Defence or Secure ICT. Desirable Familiarity with digital service delivery models and managed service frameworks. Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, youmustbe: AUK Nationaland More ❯

new areas for collaboration. You ll identify and qualify opportunities in cyber resilience and ICT managed services, ensuring MASS s expertise and innovation are positioned effectively. Working alongside technical, delivery and bid teams, you ll help shape solutions that meet complex customer needs and secure tangible growth. You ll represent MASS at meetings, industry events and briefings, maintaining strong … of and working knowledge of Defence contractors, MOD entities and associated Government agencies. Experience of Business Development or Account Management in Defence or Secure ICT. Desirable Familiarity with digital service delivery models and managed service frameworks. Our non-negotiables: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government More ❯

Sirius Digitals continued growth and evolving it capability in line with its strategy. Responsibilities will include: • In this role, you will have end-to-end accountability for delivering complex service contracts, ensuring our clients achieve the outcomes that matter most. • Oversee software engineering programmes and projects, ensuring alignment with client needs and business objectives. • Lead and own all aspects … of service delivery, including contract performance and reporting. • You will lead on shaping strategic client relationships and work within Heads of Capability across the group to manage the pipeline and enhance service offerings to meet market needs • Reporting into the board on financial and operational performance and risks, ensuring delivery of business outcomes. • Overseeing the end … delivering high-impact solutions. • A demonstrable track record in delivering large-scale software engineering programmes in areas such as Autonomous Systems or Modelling and Simulation. • Strong experience managing complex service contracts and governance. • Proven ability to build and sustain trusted senior client relationships. • Proven experience in successfully managing complex programmes with multi-disciplinary teams of technical experts. • Experience leading More ❯

Line, Law firm) role, it's ideal that you have: Law firm experience preferred 1 years experience within IT Support Keen attitude and learning mindset Professional approach to customer service Key responsibilities will include: Managing escalated IT incidents, problems and change requests on behalf of internal clients; Deliver a high quality, responsive support service with guidance at users … desks; Manage and update incidents, problems and changes in the service desk system (ServiceNow); Research, diagnose and troubleshoot a wide range of hardware and software issues; Imaging and setup of new PCs hardware and installation of authorised desktop applications as part of the new joiner process, regular desk moves or BAU (Business as Usual) support; Assist the reception team … room support in the client meeting space; Acting as a single point of contact, following up incidents on behalf of users and keeping them appraised of progress; Liaise with service desk, technical escalation teams and users, managing issues through to resolution; Prioritise and manage several open issues at one time; and Willingness to work flexibly in response to changing More ❯

Chief Technology Officer (CTO) Elevation Recruitment Group are seeking an experienced and visionary Chief Technology Officer (CTO) to lead the technology strategy and operations for our Managed Service Provider (MSP) client. The CTO will be responsible for driving innovation, ensuring service excellence, and aligning technology initiatives with business objectives to deliver exceptional value to our clients. Why Apply … the company’s technology roadmap aligned with business goals. Identify emerging technologies and trends to maintain competitive advantage. Lead digital transformation initiatives to enhance operational efficiency and client experience. Service Delivery & Infrastructure Oversee design, implementation, and maintenance of IT infrastructure for clients. Ensure high availability, security, and scalability of managed services. Optimize cloud, network, and cybersecurity solutions for … diverse client environments. Innovation & Product Development Develop new service offerings and enhance existing ones to meet market demands. Collaborate with vendors and partners to integrate best-in-class solutions. Governance & Compliance Ensure compliance with industry standards, regulations, and security frameworks. Implement robust risk management and disaster recovery strategies. Team Leadership & Development Build and mentor a high-performing technical team. More ❯

client-facing consulting role where you’ll design future-state operating models and translate business needs into scalable ServiceNow solutions. You’ll work closely with global stakeholders, enabling improved service delivery and operational efficiency through the Now Platform. What You’ll Do Design GBS Models – Define target operating models, service portfolios, and process blueprints. ServiceNow Functional Consulting … Convert business needs into user stories and functional requirements. Stakeholder Engagement – Work with process owners, service leads, and IT teams to ensure strategic alignment. Agile Delivery – Manage backlogs, support sprints, and lead UAT for functional validation. Change Enablement – Develop training content and support platform adoption across teams. Continuous Improvement – Identify and extend ServiceNow use across HR, Finance, Procurement … ServiceNow implementations Strong understanding of GBS/shared services models Proven ability to support platform adoption and lead functional design Skilled in user story creation , backlog management, and agile delivery Confident communicator and stakeholder influencer More ❯

client-facing consulting role where you’ll design future-state operating models and translate business needs into scalable ServiceNow solutions. You’ll work closely with global stakeholders, enabling improved service delivery and operational efficiency through the Now Platform. What You’ll Do Design GBS Models – Define target operating models, service portfolios, and process blueprints. ServiceNow Functional Consulting … Convert business needs into user stories and functional requirements. Stakeholder Engagement – Work with process owners, service leads, and IT teams to ensure strategic alignment. Agile Delivery – Manage backlogs, support sprints, and lead UAT for functional validation. Change Enablement – Develop training content and support platform adoption across teams. Continuous Improvement – Identify and extend ServiceNow use across HR, Finance, Procurement … ServiceNow implementations Strong understanding of GBS/shared services models Proven ability to support platform adoption and lead functional design Skilled in user story creation , backlog management, and agile delivery Confident communicator and stakeholder influencer More ❯

Microsoft stack to join an MSP in their Whiteley offices. You will be responsible for acting as the technical lead for a small team of 2nd Line Engineers, ensuring service tickets are managed and resolved in a timely and professional manner. You will act as the key escalation point, providing advanced troubleshooting support and ensuring high-quality service delivery across the client base. This is a hands-on role, requiring both both strong 3rd Line technical expertise across Microsoft technologies and the ability to mentor/guide/technically lead less experienced engineers. The Opportunity You will: Act as a 3rd Line escalation point for complex issues. Lead, mentor, and support a team of Engineers. Work More ❯

life services delivered to customers across a wide variety of market sectors. This is a shift based role which is responsible for analysing and responding to all security and service related events on a 24x7 basis. The role is ‘hands-on’, with a requirement to carry out cyber analysis . Working within the SOC, you will play a key …/IP, Networks, AWS, CDN's, Vulnerability management and SIEM, DRM. At least basic knowledge the fundamentals of cyber security Security Administration Incident containment, recovery and mitigation Excellent customer service skills Strong analytical and problem solving skills Willing to work flexible schedules Desirable: Relevant security certifications including SSCP, CEH, Security, GCIH. Experience with SIEM or Service Desk toolsets. … Evidence of working to SLAs within a Security Operations Centre. Previous experience of working within a shift based structure as part of a 24x7x365 service delivery environment is advantageous. More ❯

systems, maintenance and support within a clinical environment. Desirable Experience of supporting real-time clinical systems in a demanding environment Previous administration experience with RIS and PACS Aware of service level management and familiar with service delivery economics. Skills Essential Ability to work as part of a team Have a comprehensive knowledge of RIS and PACS technology … and Exchange, Windows operating systems and related MS Office products Basic knowledge of GP systems Risk assessment skills Familiar with project control techniques i.e. PRINCE2 principals Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April More ❯

Were looking for a dependable and hands-on Senior IT Infrastructure Engineerto help maintain and enhance our secure on-premise environment. From complex third-line issue resolution to the delivery of infrastructure improvements, this is a varied and rewarding role with a strong focus on storage, backup, and virtualisationtechnologies. If youre methodical in your work, calm under pressure, and … arrays, administering backup & replication, managing Windows Server and VMware environments, and contributing to the continuous improvement of our infrastructure. Youll work closely with colleagues across the IT function, supporting service delivery and project activity in a collaborative, high-trust setting. How youll support us Youll provide dependable third-line support, diagnosing and resolving issues across servers, storage, and … data and maintain business continuity. Youll take ownership of maintenance schedules, patching, and change activity, ensuring that our infrastructure remains secure, resilient, and well-documented. Youll also contribute to service stability and continuous improvement by identifying root causes, implementing permanent fixes, and helping to optimise performance and reliability. Essential experience Proven experience in server infrastructure administration and third-line More ❯

looking for a dependable and hands-on Senior IT Infrastructure Engineer to help maintain and enhance our secure on-premise environment. From complex third-line issue resolution to the delivery of infrastructure improvements, this is a varied and rewarding role with a strong focus on storage, backup, and virtualisation technologies. If you’re methodical in your work, calm under … administering backup & replication, managing Windows Server and VMware environments, and contributing to the continuous improvement of our infrastructure. You’ll work closely with colleagues across the IT function, supporting service delivery and project activity in a collaborative, high-trust setting. How you’ll support us You’ll provide dependable third-line support, diagnosing and resolving issues across servers … maintain business continuity. You’ll take ownership of maintenance schedules, patching, and change activity, ensuring that our infrastructure remains secure, resilient, and well-documented. You’ll also contribute to service stability and continuous improvement by identifying root causes, implementing permanent fixes, and helping to optimise performance and reliability. Essential experience Proven experience in server infrastructure administration and third-line More ❯

improve services, processes and solutions while adding value for clients wherever possible. What We Are Looking for in an IT Support Engineer A strong background in IT support and service delivery, ideally within a managed service provider or similar environment. Excellent communication skills and the ability to explain technical concepts clearly to all audiences. A proactive and More ❯

Senior Applications Support Officer Location: Bristol Set-up: Hybrid Working Contract: Interim, 4 months Service Area: IT Operations – Resources Directorate We are assisting a local authority based in the South West who are looking to recruit for an experienced Senior Applications Support Officer to lead a busy Applications Support Team, ensuring the smooth running and continual improvement of the … a team of up to 10 officers responsible for supporting the council’s wide range of IT applications Managing helpdesk operations, system upgrades, access management and incident resolution Leading service improvement initiatives and ensuring excellent customer service delivery Liaising with internal and external stakeholders, including suppliers, to maintain system performance and compliance Analysing system data and performance … have good SQL knowledge as well as experience in creating reports in report studio including XtraReports You’ll bring a strong background in IT applications support, team leadership and service improvement You’ll be confident in managing competing priorities, with excellent communication and analytical skills Experience of working in a large, complex organisation—ideally within local government—would be More ❯

demonstrations, Proof of Concept (PoC) & proposals. Technically lead on a range of products from profile assessments to solution design, implementation, training, customer handover and support, assisting our project management, service delivery management and sales functions. While not a dedicated SAM Consultant role, the successful candidate will possess sufficient Microsoft Licensing expertise to deliver Microsoft ELP and SAM Maturity … Assessment services. Consult customers to help them understand what is required for successful deployment of products. Day-to-day running of multiple assignments. Ensure the successful technical delivery of projects, assisting project managers to maintain timescales and budgets. Identify any risks or issues and ensure they are reported in a timely manner so they can be managed to a More ❯