451 to 475 of 1,427 Service Delivery Jobs in the UK

Office Per Week) Salary: £40,000 - £44,000 Network IT are looking for an experienced ITSM Specialist to take ownership of our clients IT Service Management platform currently ServiceNow. You will help drive innovation, automation, and performance across their digital services. You'll support platform development, drive service … via dashboards, reporting, and KPIs Provide expert training, guidance, and documentation to ensure optimal platform adoption Identify and implement opportunities for automation and smarter service management Collaborate with internal teams and external suppliers to enhance service delivery Maintain the CMDB and support integrations (e.g., LDAP, SSO, third … party APIs) Experience ? Strong hands-on experience with ServiceNow ? Proven knowledge of ITIL-based service management processes (ITIL Foundation qualification required as a minimum) ? Skilled in scripting (e.g., PowerShell ) and integration technologies (REST/SOAP APIs) ? Analytical mindset and problem-solving skills ? Comfortable delivering training and technical documentation ? Strong More ❯

Purpose: We are seeking a dynamic and innovative Project Development Officer to join our team. The successful candidate will lead on allocated project work, service development, ICT development, and research. You will play a crucial role in the strategic planning and continuous improvement of our Responsive Repairs Service … London Re-use project and Mutual exchange process review. Support the Head of Repairs and Maintenance and Project Development Manager in strategic planning and service delivery. Develop and implement innovative service delivery methods and review new policies and procedures. Manage project teams and collaborate with various internal … and external stakeholders. Conduct data analysis and develop action plans to improve service efficiency and reduce costs. Ensure compliance with health and safety regulations and contribute to the council's diversity and green commitment policies. Key Contacts: Residents (tenants and leaseholders) External service providers and government bodies Internal More ❯

Purpose: We are seeking a dynamic and innovative Project Development Officer to join our team. The successful candidate will lead on allocated project work, service development, ICT development, and research. You will play a crucial role in the strategic planning and continuous improvement of our Responsive Repairs Service … London Re-use project and Mutual exchange process review. Support the Head of Repairs and Maintenance and Project Development Manager in strategic planning and service delivery. Develop and implement innovative service delivery methods and review new policies and procedures. Manage project teams and collaborate with various internal … and external stakeholders. Conduct data analysis and develop action plans to improve service efficiency and reduce costs. Ensure compliance with health and safety regulations and contribute to the council's diversity and green commitment policies. Key Contacts: Residents (tenants and leaseholders) External service providers and government bodies Internal More ❯

on-premise technologies e.g. AWS, GCP, Kubernetes, Openshift would be nice to have. Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings Ability to travel up to 20% of the time, if required What you'll do at MongoDB … Professional Services pipeline for bookings and revenue forecasts for your region Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks Work with our practice team to propagate internal skills and experience through the development of … repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.) Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery Proactively seek opportunities to support and mentor other team members and share best practices Have situational awareness and More ❯

We're here to help! ROLE OVERVIEW AND PURPOSE As the Shared Services Manager you will be required to manage the day-to-day delivery of the Security, Cleaning and Guest Services teams at a high-profile Shopping Centre in the Heart of Tewkesbury. Due to nature of this … role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience with a good understanding of security, cleaning and guest services. ABM Services operate in an honest and integral manner, meeting our clients' demands in the best way possible. We concentrate on putting … We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take. KEY RESPONSIBILITIES: To manage the delivery More ❯

be a part of making our dream of easier and faster healthcare a reality! The Opportunity We are seeking a strategic and visionary Customer Service Director to lead HeliosX's global customer service function. This new leadership role is an opportunity to join an innovative team providing prescription … dermatology and men's health solutions in a digital health setting going through a stage of hyper-growth. This role will own the Customer Service strategy to deliver industry-leading support to a customer base with diverse needs - from routine queries to complex clinical support. You will lead a … leverage in-house Medical expertise, technology, and outsource solutions to deliver a best-in-class service. What you'll do Develop a global customer service strategy to support HeliosX's business goals and deliver a best-in-class service. Design and implement a scalable and tiered advisor team structure More ❯

hours per week, 52 weeks per year 5 days per week, variable between 07.30 17.30 25.5 days rising to 30.5 days after five years service The IT Support Field Technician plays a vital role in ensuring that staff and students have reliable access to IT services. This position involves … Senior IT Analysts, organise and monitor own workloads to meet organisational needs. Ensure the prioritisation of own workloads is implemented efficiently and effectively. IT Service Desk and Support The IT Support Field Technician will: Act as the first point of contact for IT support issues on-site, diagnosing and … resolving hardware and software problems. Follow the IT Service Desk support and incident management policies. Follow IT Service Desk incident and support service offerings in line with the internal and external KPIs and SLAs. Ensure that all stakeholders have access to the IT resources required to perform More ❯

Location: Bradford, BD1 4QU with requirement to travel between service locations. This role can be carried out in a hybrid capacity. Probationary period: Six months date: Thursday 5th June About Us Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote … and helping people to recover and sustain improved wellbeing Benefits include: 25 days annual leave per year, rising to 28 days with length of service plus bank holidays Up to two additional leave days each year for wellbeing Simply Health Cash Plan for personal health costs Employee Assistance Service … Mindful Employer, Disability Confident, and Real Living Wage Role Overview Are you a passionate leader ready to make a difference? We're seeking a Service Manager for our Adults and Older Adults team, overseeing Community Companions and Wellbeing services. Community Companions is volunteer-led, offering early intervention befriending and More ❯

systems. Main duties of the job Patient Systems Support This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users. This role will be both trainer and systems support in a team that provides knowledge, development and support to system … our Making a Difference, Team of the Month Awards & Colleague Recognition Awards Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees. Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement … Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focused improvement. Person Specification Qualifications Essential Educated to diploma level or equivalent experience Training qualification or equivalent experience of More ❯

of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk … Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and … infrastructure teams to address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. Proactive Monitoring: Drive proactive detection More ❯

and ICT functions of the council , leading the councils technology strategy and roadmap ensuring reliable , secure , compliant and customeer focused live services , while enabling service transformation through the modernisation of the councils ICT estate and improved used of data. Role specific responsibilities: To Lead the Councils Digital, Data and … in line with user expectatins and council priorities. To lead on th implementation of the Councils Digital , Data and Technology Staretgy , including modernising the service to ensure customer focus , greater engagement with services and building effective foundations to support the delievery of the council-wide outcomes, including helping services … strategy and implementing corporate solutions to resolve complex issues and of the use of ICT in a strategic context to deliver organisational efficiency and service improvement Experience of providing balanced strategic advice on high value, sensitive and strategic ICT matters in a political setting Experience of providing strategic leadership More ❯

monitoring platforms e.g. SolarWinds Firewall experience Proven track record in the regular use of Cisco and networking products in order to produce reports for service monitoring purposes Ability to support the administrative and service delivery aspects of a high pressure data comms support service covering around … Infoblox, Fortinet and F5 products Knowledge of investigative and troubleshooting methodologies Working knowledge of NHS Scotland data communications platforms, policies and regulatory guidance Customer service orientation Workload planning skills with ability to handle multiple tasks Performance management skills Highly motivated and self-directed Contract type Permanent Full time … your skills and further your career. Some of NHS Lanarkshire's benefits include: A minimum of 27 days annual leave increasing with length of service A minimum of 8 days of public holidays Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension More ❯

you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Remote Service Desk Support team, full-time on-site in Milton Keynes supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team. As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting … and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact … first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential. The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on-call More ❯

an exciting opportunity for a Head of IT Operations to join our dynamic IT Team. Working directly for the CTO, this role oversees the delivery, operational efficiency, and excellence of the IT systems and services used by fee-earning and support staff to deliver high-quality legal services to … in our Worcester office and is predominantly office-based. Role Purpose The core purpose of this role is to ensure the effective and secure delivery of business-critical IT services across the firm, supporting our legal teams and business services functions. You will play a key role in implementing … of our five-year IT strategy. Role and Responsibilities Operational Management System Performance - Ensure all IT systems are reliable, secure, and optimised for performance. Service Delivery - Lead IT support functions to ensure the timely resolution of incidents and requests in line with agreed SLAs. Infrastructure - Manage and maintain More ❯

course through to the recording, reporting and evaluation of training, with a strong focus on improving and streamlining processes to offer the best possible service to the business. The role will enable you to showcase your amazing organisational and administrative skills and work both independently and collaboratively as you … whole Group. Learning and Development is an exciting area of the business and there will be opportunities to work on projects and support the delivery of business-critical training. The role would suit someone who enjoys working in a flexible and creative way and is keen to develop new … skills within a supportive environment. The main purpose of this role is to support the provision of an effective and compliant Learning and Development service to managers and colleagues in line with Group policy and aims. The role involves line management of up to two administrators, where you will More ❯

countries. About the Job In this DevOps Engineer position, you will orchestrate the architecture, execution, and upkeep of infrastructure and processes enabling seamless integration, delivery, and deployment of software applications. This role involves cross-team collaboration to enhance workflows, implement automation, and ensure production environments remain reliable, scalable, and … and enhancement of DevOps solutions and operational procedures Partner with diverse teams including product management, operations, video engineering, and monitoring to ensure flawless infrastructure service delivery Identify and resolve infrastructure delivery challenges, maintaining exceptional availability and service quality Develop and execute resource optimization strategies to maximize More ❯

countries. About the Job In this DevOps Engineer position, you will orchestrate the architecture, execution, and upkeep of infrastructure and processes enabling seamless integration, delivery, and deployment of software applications. This role involves cross-team collaboration to enhance workflows, implement automation, and ensure production environments remain reliable, scalable, and … and enhancement of DevOps solutions and operational procedures Partner with diverse teams including product management, operations, video engineering, and monitoring to ensure flawless infrastructure service delivery Identify and resolve infrastructure delivery challenges, maintaining exceptional availability and service quality Develop and execute resource optimization strategies to maximize More ❯

and a great experience to our customers effectively and efficiently. About the role As an IT Project Manager, you will be responsible for the delivery of multiple IT projects of differing values that meet the desired business outcomes to the agreed time, cost and quality standards. Initially, your primary … external partners. Effective management of your project team. Ensuring realistic project plans are in place and maintained with risk based contingency planning Using the delivery framework for agreed templates, stage gate reviews and financial governance appropriate for the delivery. Use the agreed templates and tools for tracking project progress … Ensure appropriate Business Readiness activity has taken place including impact assessments, Go/No-Go and deployment planning. Engagement with the Security, Architecture and Service Delivery Teams to ensure service integrity, strategic alignment and to ensure seamless transition into Application Support (Acceptance into Service) About you More ❯

Previous experience in Data platform build projects and knowledge of data engineering concepts would be advantageous. The successful candidate will be part of the delivery team for the Service Experience and Technology Transformation programme (SETT), which aims to transform the services provided to our members alongside our Scheme … contract with TCS begins in July 2025, and the team is currently managing an implementation programme that will shape our collaboration with TCS and service delivery to members for the foreseeable future. Additionally, the candidate will be involved in projects arising from the Nest Corporate Strategy. We are … here . Directorate/Department Overview The Lead Project Manager will be a member of the Scheme Change Programmes Team, responsible for managing technology, service, organisational, and operational change in a controlled, timely, and commercial manner. This team is part of the wider Change Programmes & Service Management Directorate More ❯

Team? This exciting role is part of a team that shapes the overall experience customers receive when they buy and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform … responsible for maintaining and supporting platforms and technology across CX. You will deliver support to teams both internally within Samsung and across our key service delivery and customer support partners. You will work at the intersection of technology and people, driving change that improves efficiency, streamlines processes, and … Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of success Coordinate change initiatives by overseeing technology-related change projects from initiation More ❯

seeking a Shared Services Manager to join our dynamic team. In this role, you will lead and coordinate the shared services function, ensuring seamless delivery of administrative, financial, IT, and procurement support across the organisation. If you're passionate about the energy sector and are looking for a rewarding … and accountabilities Manage and oversee shared administrative functions including procurement assistance, Travel and Manning, Stores and Logistics and IT coordination. Develop and implement streamlined service delivery models to improve internal efficiency. Ensure consistent service levels across departments by establishing clear SLAs and KPIs. Act as the primary … point of contact for escalations related to shared service areas. Supervise and mentor shared services staff to ensure high performance and professional growth. Collaborate with department heads to identify support needs and deliver timely solutions. Ensure compliance with company policies, procedures, and applicable legislation. Monitor budgets related to shared More ❯

people, places and events, and develop inferences and provide insight to explain what is happening. The recommendations you make will aid decision making and service delivery, allowing for the effective targeting of local partnership resources within a challenging financial environment. Warwickshire County Council's Business Intelligence service … improvements that make a meaningful difference to Warwickshire's people and communities.Our roles involve critical thinking, problem solving, creativity - innovation isencouraged. The Business Intelligence service works across and supports most areas of work within Warwickshire County Council. We have teams that focus on specific service areas, for example … of council services there is a need to be agile and react to the ever-changing external environment. For example, in recent years the service has been involved in reporting for COVID-19, informing the local Levelling Up agenda, supporting work addressing the cost-of-living crisis, handling Homes More ❯

Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

role. Role and Responsibilities: Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD … content Monitor trends, identify recurring issues, and maintain security protocols across devices and systems Liaise with external vendors for support and procurement, ensuring effective service delivery Skills and Experience: Proven experience managing devices and conferencing tools, including Zoom and Teams Knowledge of infrastructure, cloud, and IAAS strategies Strong More ❯