51 to 75 of 739 Service Delivery Jobs in the UK

Service Delivery Manager Salary: £45,000 £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We re looking for a Service Delivery Manager to their team and play … role in how they deliver managed services. The Role You ll be the go-to person for customers, making sure they get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It s a hands-on role where you ll be involved in both service management and project delivery - balancing people … process, and commercial outcomes to keep customers happy and services running smoothly. What You ll Do Be the main point of contact for service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service More ❯

Service Delivery Manager Salary: £45,000 – £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play … role in how they deliver managed services. The Role You’ll be the go-to person for customers, making sure they get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people … process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact for service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service More ❯

IT Service Management Analyst page is loaded IT Service Management Analystlocations: Leeds, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of … sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a IT Service Management Analyst to join our growing team on a 12-month maternity cover contract.This role will act as a key analyst within the IT Service Management team and plays a key role in ensuring stability, efficiency, and … continuous improvement of our IT service delivery. You'll work across teams to manage incidents, changes, and problems, while driving service excellence through data, automation, and process optimization. The role will be engaged in Stakeholder Management in respect of Incident, Problem and Change Management processes. Day to Day You'll Be: Support the ITSM ITIL aligned process teams More ❯

and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. As a Service Delivery Manager, you are passionate about experience innovation and eager to push the boundaries of what's possible. You will be the key interface between Valtech's Managed … Services organisation and client stakeholders. Your focus will be ensuring the stability and performance of live services through effective management of incidents, problems, and service improvements. Alongside day-to-day support and ITIL-aligned processes, you will also play a central role in managing ongoing Agile enhancement workstreams, overseeing the prioritisation, planning, and delivery of feature developments, changes … ensure these are implemented in a controlled and predictable way that balances client strategic objectives with operational stability. You'll work closely with 1st and 2nd line engineering teams, delivery squads, feature engineers, and client Product Owners and Technical Leads to manage both unplanned service issues and planned enhancement activities. This includes ensuring incidents are logged, prioritised, escalated More ❯

Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager.For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package plus … hybrid working!To be successful you must be able to showcase your wealth of knowledge in Service Delivery from a Law Firm as well as be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience.The duties will include: Leading IT Service Delivery Projects. … Day-to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible opportunity which will not be around for long. Get in touch now to find out more More ❯

CK Group are recruiting for a IT Service Delivery Analyst to join a global healthcare provider to hospitals, clinics and homes in Swindon on a contract basis for 12 months initially. Salary: £15.38 - £17.43 per hour PAYE IT Service Delivery Analyst Role: Responsible for direct technical End User support, addressing hardware, software, & 1st level network issues … around the world live better and healthier lives. Location: This role is based at our clients site in Swindon. Apply: For more information, or to apply for this IT Service Delivery Analyst please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only). It is essential that … applicants hold entitlement to work in the UK Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check. INDKA More ❯

Partner Service Delivery Manager Wigan or Worcester £50,000 - £65,000, £6,600 car allowance + other excellent benefits ?Do you have at least 7 years experience in contract and performance management within a complex logistics or delivery partner environment? ?Are you a collaborative leader who builds strong relationships and fosters continuous improvement across third-party networks … Do you bring a thoughtful approach to compliance, governance, and stakeholder engagement in a fast-paced operational setting? If so, ArrowXL is looking for a Partner Service Delivery Manager , based inWigan or Worcester. Youll be empowered to make a meaningful impact within a supportive and collaborative environment. Youll lead the operational and financial delivery of our Delivery … challenges and drive improvement. Youll work closely with internal stakeholders such as our Central Support Services, Senior Operations Team, and Senior Commercial Team, as well as external stakeholders including Delivery Partners, Local Provision Suppliers, and Customers. This role would suit someone from a logistics, retail, or field-based service background whos used to managing third-party providers in More ❯

also include clinical and safeguarding supervision to staff. Main duties of the job This postholder will also lead a project to introduce a single point of access to the service for clients and professionals. Integral to this role will Identify areas for service improvement and lead on projects to enhance the availability of resources and streamline processes to … and information flows. *Establish and maintain links with a range of external partners/stakeholders providing them with information regarding performance as requested and gaining their support to ensure delivery of national and local targets. *All staff are expected to strive to make the Trust values 'what we do' -- to inspire, develop and support every one of us to … live our values, every patient, every colleague, every day. *Monitor external digital service delivery contracts to ensure delivery of those contracts and early identification and reporting of any risk to that delivery. *Ensure that national quality and environmental standards are achieved *Ensure compliance with the Care Quality Commission (CQC) Essential Standards Registration requirements. *Maintain and develop strong More ❯

Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers … a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture. Service Desk Manager Responsibilities Lead, coach … and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and More ❯

to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide … be exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We're looking for an experienced Managed Print Manager to oversee service and delivery to a growing portfolio of partners. We will focus our search on finding someone who is technically capable, to deal with escalations, can successfully lead a … close-knit team of a Core Control and service Engineers and provide accurate and timely reporting for the Board of Directors. The successful candidate will be required to travel to partner sites across the UK so must be willing to travel on a frequent basis. Responsibilities: Ensure effective deployment and adherence to service levels. Develop and publish service More ❯

to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide … be exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We're looking for an experienced Managed Print Manager to oversee service and delivery to a growing portfolio of partners. We will focus our search on finding someone who is technically capable, to deal with escalations, can successfully lead a … close-knit team of a Core Control and service Engineers and provide accurate and timely reporting for the Board of Directors. The successful candidate will be required to travel to partner sites across the UK so must be willing to travel on a frequent basis. Responsibilities: Ensure effective deployment and adherence to service levels. Develop and publish service More ❯

company delivers large-scale, long-term projects that encompass facilities management, construction, refurbishment, and lifecycle maintenance across multiple garrisons. With a focus on sustainability, operational efficiency, and high-quality service delivery, the team works in close partnership with the Ministry of Defence and other stakeholders to ensure that military communities are supported with safe, functional, and future-ready … operational requirements, and compliance standards. The role includes proactive management of the company's cyber security posture, safeguarding assets and data from evolving threats.A strong focus is placed on service delivery, stakeholder engagement, and managing relationships with internal teams and external suppliers. Key Responsibilities: Lead the delivery of IT services to meet business expectations, ensuring performance, reliability … leadership to ensure IT platforms support innovation and transformation. Lead technology initiatives to enhance user experience and enable innovation. Build and maintain relationships with corporate IT, business stakeholders, and service providers to ensure alignment and continuous improvement. Monitor and manage IT service levels, resolving service challenges and ensuring user satisfaction. Develop and implement IT plans that align More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

What you'll be doing: As our Head of Service Management and Customer Experience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act as … a senior point of contact for key customers, including C-level stakeholders. You'll report to the COO and work cross-functionally with technical, sales, and service teams to ensure our services are reliable, scalable, and aligned to customer success, as well as acting as senior escalation point for service issues, general escalations and dispute resolution for some … of the groups largest and most valued customers. You'll also: Lead and develop our Service Delivery and Customer Experience teams Design and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA More ❯

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: 30.64 per hour (PAYE)/41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to … deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace … tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting More ❯

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: £30.64 per hour (PAYE)/£41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to … deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace … tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting More ❯

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: £30.64 per hour (PAYE)/£41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to … deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace … tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting More ❯

Service Delivery Manager About us We are a fast-growing technology organisation committed to empowering users with smart, dependable systems. Our mission is to reduce friction in day-to-day operations, turn complex data into meaningful insight, and support teams to work smarter - not harder. The role We seek a hands-on and strategic Service Delivery Manager to lead our 2nd Line Delivery & Support team. This individual will help break down complex tasks, gather requirements, and liaise closely with business sponsors and stakeholders. You'll ensure the 2nd Line team and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments. Key Responsibilities Lead the end-to-end incident … problem management lifecycle, including root cause analysis Identify recurring issues and work with engineering/product to drive prevention Monitor SLAs, track metrics (e.g. MTTR, incident volumes), and improve service levels Drive continuous improvement and process optimisation across the team Allocate resources effectively and mentor team members Act as incident commander during major outages Collaborate across cross-functional teams More ❯

Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/Allowance or Car! Service Manager with Fire Alarm/Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health … and Safety Accreditations Account Management SLS/KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a Fire Alarm, Fire Detection, Fire Safety … BAFE or FIA company to know Fire systems maintenance Service Manager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/Fire Detection/Fire Protection/Fire Safety) Benefits - for Fire Service Manager (Fire Alarm Systems/Fire Detection, etc) Salary c. £65000 Car or Car Allowance or Travel allowance Holidays Pension More ❯

Hours of Work: 35 per week Closing date: 10th October 2025 Interviews: 17th October 2025 Were looking for a proactive and security-minded ICT Service Delivery Technician to strengthen our team. In this pivotal role, youll take ownership of Microsoft Intune management, ensure compliance across Microsoft 365, lead vulnerability management (including the Qualys platform), and support our ongoing … to Cyber Essentials Plus certification. Youll play a key part in maximising the value of our Microsoft licensing investmentparticularly in the areas of security and compliancewhile contributing to the delivery of a responsive and efficient service desk. Working closely with the Service Delivery & Cloud Services Lead, youll help manage and enhance our infrastructure and cloud environments … aligned with best practices. Were seeking someone with a solid foundation in endpoint management, cloud security, and IT compliance frameworks, ready to make a meaningful impact within our ICT Service Delivery Team. What do our ICT Service Technician - Security and Compliance do; Manage and maintain Microsoft Intune and Microsoft 365 Compliance, including device policies, secure score improvements More ❯

IT Technical Service Delivery Manager Location: Grays, Essex Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact? We're on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our … Service Desk, and drive successful project outcomes alongside our Project Manager. What You'll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide technical team members Identify and implement … improvements in service delivery Maintain accurate technical documentation and report on KPIs What You'll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership and project delivery skills Excellent communication and stakeholder management ITIL, PRINCE2, or Agile certifications (a plus) Why Join More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. … Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. Youll make sure … clearance. You will also be required to be on site at the customer site 3 to 5 days a week. Where youll fit in: Youll be part of the Delivery Leadership team for the account(s), normally reporting to a Lead Delivery Manager, Delivery Lead, Senior Delivery Lead or Delivery Director. Youll have clear areas More ❯

fast-paced, evolving environment and is committed to continuous improvement. You'll be instrumental in shaping how clinical systems are used across the organisation, empowering users and supporting the delivery of safe, efficient, and high-quality care. At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates … and deliver multiple concurrent change and training projects, ensuring alignment with organisational goals. Develop and oversee the creation and maintenance of engaging training materials across various formats. Manage the delivery of tailored training sessions to a diverse range of users, supporting their confidence and competence in system use. Stay informed of system developments and emerging functionalities, ensuring timely adoption … and integration. Support clinicians and service managers in optimising their use of clinical systems to enhance efficiency and patient care. All employees of the Trust are strongly encouraged to be fully vaccinated against COVID-19 to protect patients. We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. More ❯

Service Desk Manager Purpose of the Role Lead all field-based activities, with the authority to challenge or change any related tasks. Manage customer accounts and scheduling activities, ensuring optimised routes that maximise engineer efficiency and meet/exceed service level agreements. Oversee the Service Desk and Field Service teams to ensure operational success. Drive customer … satisfaction while maintaining a strong focus on health, safety, quality, and colleague engagement. Be a proactive, motivated, and customer-focused leader with excellent communication skills Key Responsibilities for Service Desk Manager Work with Operations Director, Senior Management, and Field Teams to plan resources effectively and meet service targets. Schedule routes for Field Service Engineers to minimise travel … time, maximise productivity, and meet customer expectations. Apply engineering best practices to ensure efficient and effective service delivery using root cause methodology. Review KPIs, unplanned work, and backlogs to optimise team performance. Provide clear communication, feedback, and coaching to Service Desk and Field Service colleagues. Deliver direct line management, motivating the team and ensuring best practices More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including … service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯