51 to 75 of 1,035 Service Delivery Jobs in the UK

manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing, configuring, and … supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality. Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes. Service Contracts & Warranties:Implement service agreement structures, warranty handling, pricing models, and service More ❯

What you will do as a Service Delivery Manager · Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for … service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a … positive delivery culture. What you’ll bring · Experience supporting the delivery of business services in secure or complex environments. · Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. · Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. · Familiarity with business systems, identity management, and secure service principles. · Strong communication More ❯

Role/Job Title : Senior Service Lead Work Location: London/Leiston (2 days) Other Working Conditions (Travel/On-call/Shifts) This is a hybrid role, and the candidate will need to travel to Leiston and London offices. Candidate should be SC cleared with Active SC validity of 3 months for transfer to complete. Prior onboarding checks … will be released. Candidate will need to travel to Gloucester or Warrington for in-person ID checks before the contract start date. The Role Join us as a Senior Service Lead and take ownership of ensuring our services are secure, operable, maintainable, and aligned with business needs. You'll work closely with product teams, partners, and agile squads to … embed service management best practices and drive continuous improvement across enterprise-wide platforms. If you're ready to lead with impact and shape the future of service delivery - this is your opportunity to make a difference. Your Responsibilities As a Senior Service Lead, you will champion your respective Business Unit's objectives, understand the key business More ❯

Role: Delivery Lead (Soft Services) Position: Contract Location: Hinkley Point C, Somerset Duration: 12 Months Rolling Rate: Circa £240 p/d PAYE + 36 days annual leave//Circa £325 p/d Umbrella Job Purpose/Overview As a Delivery Lead , you will be responsible for the day-to-day delivery of Soft FM … Services at the HPC construction site and its Associated Developments. This includes planning and oversight of all aspects of the Soft FM Service which supports the project: Housekeeping, FM Helpdesk, Fleet Management, Locker Management, Welfare & Office planning and other services as requested to support HPC and its contractors. The services will be provided at HPC as well as other … office and ancillary buildings on various other associated developments. This role reports to the Senior FM Delivery Lead. The Delivery Lead will be responsible for developing, reviewing and amending policies and procedures that underpin strategy within their work area, and may also be called upon to help prepare detailed specifications, in support of the procurement process. Detailed and More ❯

will be responsible for managing one of Iron Mountain's key operations including a major retailer from the food sector. In this role you will be responsible for managing service delivery, cost management, revenue enablement and people leadership across multiple facilities and multiple service functions. To monitor, measure and maintain IM regulations and processes, to deliver our … primary objective of total customer satisfaction through best in class service delivery in a safe working environment where the wellbeing of our colleagues, visitors, clients and suppliers is priority. Your role in our mission: Interface with customers in terms of day-to-day requirements and problems demonstrating our core values in every interaction. Oversee the maintenance of high … employee health and safety with understanding to the effect on the P&L Ensure relevant operating systems are used properly within the teams/sites, using KPIs to analyse service delivery performance, identify and implement improvements holding direct reports accountable for results. Manage against and contribute to annual operating budgets consistent with business strategy by controlling costs and More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in … pushing through change, by identifying problems and coming up with solutions that improve the Service Desk function. Experience managing SLA's and monitoring KPI's is also essential & you will join an already established service desk team which offers hybrid working, so 3 days in the office, 2 days working from home. Essential Skills Required: Experience in managing … a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A good More ❯

Technical Service Delivery Manager About the Role Are you an experienced Technical Service Delivery Manager with strong project management expertise in MOD or UK Government environments? Do you excel at coordinating complex technical programmes, managing stakeholders, and ensuring smooth service delivery across multiple projects? Key Responsibilities Take oversight/ownership of specific MOD-related … service portfolios at a service management level. Manage the overall picture of all active projects, aligning delivery against contract scopes. Create and maintain programme overviews including schedules, risks, plans, and open activities. Full project management ownership of assigned projects across multiple contracts. Produce high-quality documentation: PMPs, Risk Registers, Schedules, and more. Ensure internal service launches … the technical/project support contact for projects under your remit. Assist with resolving engineering or technical issues during project delivery. Support the introduction and roll-out of new service management and planning functions. Help improve through-life support capabilities. Support other PMs to ensure smooth progression of projects through the business. Contribute to bid writing for MOD and More ❯

FM Delivery Lead (Soft Services) 1364MARG Hinkley Point C PAYE £230.02 or Umbrella £324.90 Job Purpose/Overview The role holder will be responsible for the day-to-day delivery of Soft FM Services at the HPC construction site and its Associated Developments. This includes planning and oversight of all aspects of the Soft FM Service which … its contractors. The services will be provided at HPC as well as other office and ancillary buildings on various other associated developments. This role reports to the Senior FM Delivery Lead. The role holder will be responsible for developing, reviewing and amending policies and procedures that underpin strategy within their work area, and may also be called upon to … and specific reports will be required from time to time to demonstrate compliance and ongoing improvements. As the project moves forward adapting to this is pivotal. Principal Accountabilities The Delivery Lead will • Manage day to day the provision of a critical site support service to the construction workforce. • Manage and be directly responsible for the Soft FM Services More ❯

to innovate and deliver sustainable solutions that make a positive impact. OCU Digital is the face of the technology for OCU, a new opportunity has risen for a UK Service Delivery Manager to come and join us based in Stockport or Preston. About the role This a pivotal service leadership role at a transformative moment in the … company's growth. As the UK Service Delivery Manager, you will lead the operational performance of OCU Groups Technology Services supporting over 6,000 users worldwide. Reporting to the Group IT Director, you’ll ensure that service excellence, reliability, and user satisfaction remain at the heart of our global delivery model. You’ll oversee multiple managed … service partners and internal teams, maintaining seamless delivery across incident, request, and change management. With a focus on continuous improvement, you’ll drive strategic service enhancements that enable scalability and support OCU’s ongoing international expansion. This is a hands-on leadership role for a proven service professional who thrives in fast-moving, high-growth environments. More ❯

Infrastructure Security Service Delivery Lead 12 month contract Inside IR35 Hybrid - 1 day per week in Bracknell Our top retail client are looking for an Infrastructure Security Delivery Lead to join them on a 12 month contract basis. This role is needed to spearhead critical programmes across Security, Network, and Data Centre Services. This role is pivotal … in delivering a robust Zero Trust Network Access (ZTNA) implementation and driving strategic infrastructure transformation. Key Responsibilities: Lead the delivery of a ZTNA VPN replacement project, ensuring performance, stability, and security across the enterprise. Govern service delivery across multiple vendors and managed service providers, ensuring alignment with SLAs, KPIs, and contractual obligations. Build and maintain strong … relationships with internal stakeholders and external partners to ensure seamless end-to-end delivery. Oversee service design and introduction, ensuring new solutions are operable, scalable, and aligned with cybersecurity and architectural standards. Manage operational and cost risks, ensuring infrastructure platforms remain secure, robust, and performant. Develop business cases and deployment plans for future ZTNA use cases, with a focus More ❯

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required/occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury. This is a key role overseeing the coordination and quality … of service delivery across multiple client pathways, ensuring a smooth, efficient, and compliant experience from initial engagement through to completion. Youll act as the first point of contact for service queries, manage bookings and reporting, and play a central role in maintaining performance standards. As the service portfolio expands, this role will evolve into a leadership … position managing a small team of Customer Services Advisors. Key Responsibilities Coordinate end-to-end service pathways from initial contact to completion, ensuring compliance with internal standards Manage bookings and follow-ups in line with capacity and service timelines Provide professional, accurate, and empathetic communication to clients and stakeholders Act as the escalation point for complex service More ❯

A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their UK based … will use a broad range of systems and technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are … delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents to advise of progress. Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Planning, forecasting and regular More ❯

Role: Accommodation Delivery Lead Position: Contract Location: Hinkley Point C, Somerset Duration: 12 Months Rolling Rate: Circa £240 p/d PAYE + 36 days annual leave//Circa £325 p/d Umbrella Job Purpose/Overview As an Accommodation Delivery Lead , you will be responsible for the delivery and implementation of the campus services … contract and accommodation information service for the local area. Responsible for ensuring the efficient delivery of a singular but substantial support service in accordance with all safety, quality time and cost parameters to meet the needs of the HPC construction project. The Accommodation Delivery Lead will provide technical input and advice for their scope of work … and may be involved in all stages of the strategy, procurement, planning, implementation, contract management and operation of their key service and contract area. The Accommodation Delivery Lead will be responsible for developing, reviewing and amending policies and procedures that underpin strategy and delivery within their work area, and may also be called upon to help prepare More ❯

Service Delivery Leader Location: Bromley Salary: £15.75 per hour Hours Per Week: 37.5 Are you the candidate we are looking for? At Shaftesbury Next Steps we are recruiting for a Service Delivery Lead. Please note this role does not qualify for visa sponsorship, as the service is not registered with CQC as per the guidelines … to professional, flexible and personalised care, we are passionate about going the extra mile in providing opportunities for people to thrive and live well. About the role As a Service Delivery Lead it will be your role to provide support to the staff and people supported. You will take full responsibility for the development and implementation of systems More ❯

Position: Technical Service Delivery Manager Job ID: 2394/14 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for … multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … from start to finish, ensuring issues are resolved quickly and effectively. HSB Technical's client is an established and well-regarded business entity. Duties and responsibilities of the Technical Service Delivery Manager: Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits More ❯

Service Delivery Manager £550 to 650 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent Service Delivery Manager - Active Security Clearance Required Contract Inside IR35 (£550-£650 per day) Hybrid - 1 day per month on client site + quarterly 2-day planning events in Birmingham (mandatory) About the Role We are seeking an experienced Service Delivery Manager with active click apply for full job details More ❯

Join a Leading Semiconductor Company as a Service Delivery Manager ! We’re recruiting on behalf of a cutting-edge semiconductor client who is driving innovation in AI enablement across infrastructure, platforms, and business processes. This is a unique opportunity to lead service delivery for AI solutions in a fast-paced, forward-thinking environment. Contract Details Contract … Length: 6 months Daily Rate: £500 per day (inside IR35) Location: Cambridge (Hybrid – 3 days on-site per week) Start Date: ASAP Key Responsibilities Lead service readiness and delivery for AI tools and platforms. Coordinate release cycles, early life support, and post–go-live activities. Translate technical updates into clear, user-focused communications. Maintain enablement repositories and knowledge … sessions and awareness campaigns. Support internal reporting through adoption and performance data. Key Requirements Strong written and verbal communication skills; able to simplify complex technical concepts. Proven experience in service delivery, communications, or enablement within IT or enterprise environments. Familiarity with platforms such as SharePoint, Confluence, Jira, and ServiceNow. ITIL experience is essential. Understanding of AI tools and More ❯

Service Delivery Manager £15m Field Service Business | 60 Engineers | Dynamic Team Culture Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers. You’ll oversee the planning, scheduling, and invoicing of field operations through a cutting-edge, cloud-based Field … Service Management (FSM) system — ensuring our customers receive world-class service. We’re an employer of choice, fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and … for continuous improvement. What we offer: Competitive salary + bonus Career development and leadership training Supportive, inclusive, and forward-thinking environment Join us and help shape the future of service excellence. Apply now and be part of a great place to belong. Formal HR Job Description Position Title: Service Delivery Manager Department: Field Service Operations Reports More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific … car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific … car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x More ❯

This role leads a small but high performing team, focused on the following: Taking ownership of operational performance and team coordination Providing assurance to the Head of IT on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Contribute directly to the ongoing ISO 27001 certification and Cyber Essentials … System & Infrastructure ie monitor infrastructure, including Azure, Intune, Microsoft 365 and networking. Ensure regular patching, updates and endpoint compliance. Support the deployment and testing of configuration and policy changes. Service Delivery ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. Governance, Security and Compliance ie Support Cyber … ensure adherence to patching, backup and endpoint compliance metrics. The Ideal Candidate Were looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service delivery in a 200-500 user Organisation. Hands on experience with Microsoft 365, Azure AD/Entra ID and Intune endpoint management (or very close experience to this) Understanding More ❯

This role leads a small but high performing team, focused on the following: Taking ownership of operational performance and team coordination Providing assurance to the Head of IT on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Contribute directly to the ongoing ISO 27001 certification and Cyber Essentials … System & Infrastructure – ie monitor infrastructure, including Azure, Intune, Microsoft 365 and networking. Ensure regular patching, updates and endpoint compliance. Support the deployment and testing of configuration and policy changes. Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. Governance, Security and Compliance – ie Support Cyber … ensure adherence to patching, backup and endpoint compliance metrics. The Ideal Candidate We’re looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service delivery in a 200-500 user Organisation. Hands on experience with Microsoft 365, Azure AD/Entra ID and Intune endpoint management (or very close experience to this More ❯

secure, and intelligent cloud infrastructure. Our mission is to simplify cloud adoption, driving innovation and efficiency for our clients. We're a fast-growing team passionate about delivering exceptional service and fostering a high-performance culture. Job Summary We are seeking an experienced and visionary Service Delivery Manager to lead our Helpdesk operations at CloudClevr. In this … pivotal role, you will oversee a team of 45 dedicated support professionals, ensuring seamless, high-quality service delivery to our global customer base. Leadership is at the heart of this position— you'll inspire, mentor, and empower your team to exceed expectations while driving operational excellence and continuous improvement. If you thrive on building high-performing teams and … end Helpdesk operations, including ticket resolution, escalation handling, and resource allocation to maintain SLAs and achieve 99%+ customer satisfaction targets. - Performance Optimisation: Develop and implement strategies to enhance service delivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and IT service management More ❯

Looking for to work at the forefront of technology in one of the most modern ITSM environments globally? Look no further. This role bridges the gap between technical delivery and exceptional user experience, specifically with AI Enablement at the heart of what you do. You’ll orchestrate service readiness, lead enablement communications, and champion the voice of the … across our global teams. Location: Cambridge (Hybrid) Rate: £550 per day (inside) Immediate start available. Global fast paced environment. What You’ll Be Doing Own the end-to-end service delivery for AI tools and platforms, from release to adoption. Partner with Product, QA, and Ops to ensure seamless go-lives, early life support, and continuous improvement. Translate … Use data to tell the story, combining operational, technical, and engagement metrics to inform leadership and shape future releases. What You’ll Bring A passion for clarity, structure, and service excellence. Proven experience in service delivery, enablement, or communications within a tech or enterprise environment. Strong storytelling and communication skills, you can translate tech into impact. Experience More ❯

technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking. Values: Open, Bold, Trusted Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio … Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Service Architect - Remote, UK - All UK Addresses Considered Main purpose of the job The main purpose of a Telefónica Tech Service Architect will: support service design elements of sales, pre-sales, bid opportunities, service implementation … and service opportunities aligning with Telefónica Techs strategic delivery of Policing services act as the primary service design & architecture interface between the customer and Telefónica Tech. work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery. act More ❯