501 to 525 of 1,428 Service Delivery Jobs in the UK

Oversee the execution of contracts and ensure compliance with agreed terms and SLAs. Act as the point of contact for troubleshooting issues such as delivery schedules, purchase orders, technical documentation, pricing, and contractual obligations. Develop and maintain a regular suite of vendor performance reports, analysing supplier data and providing … actionable insights to stakeholders to support commercial decision-making. Ensure vendors meet all delivery requirements, address supply chain issues proactively, and ensure all relevant deadlines are met. Work closely with cross-functional teams to manage technical, commercial, and supplier performance, driving a self-service culture and sharing best … vendor accounts are efficiently managed within agreed timelines and budgets, tracking resources and reconciling time for optimal value. Support proposal and contract reviews, negotiating service agreements, and identifying areas for improvement in vendor management practices. What we look for in a Vendor Manager? Proven experience in a vendor management More ❯

Peterborough/Kings Lynn - Full At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic General Services Manager to join our … team and play a key role in driving excellence and innovation. As a General Services Manager you'll: Manage the delivery of services to meet agreed specifications and service standards, both qualitatively and financially Coordinate and direct activities across all service lines, ensuring compliance with health and … organisation Monitor financial performance, manage budgets, and ensure effective stock and asset control Lead, develop, and motivate your team to achieve high standards of service delivery What we're looking for: Proven experience managing a team to deliver high-quality service Excellent client and customer relationship management More ❯

Peterborough/Kings Lynn - Full At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic General Services Manager to join our … team and play a key role in driving excellence and innovation. As a General Services Manager you'll: Manage the delivery of services to meet agreed specifications and service standards, both qualitatively and financially Coordinate and direct activities across all service lines, ensuring compliance with health and … organisation Monitor financial performance, manage budgets, and ensure effective stock and asset control Lead, develop, and motivate your team to achieve high standards of service delivery What we're looking for: Proven experience managing a team to deliver high-quality service Excellent client and customer relationship management More ❯

technical support team, ensuring services are delivered efficiently and to the highest standard. You'll take ownership of SLA management, incident handling, and continuous service improvements, while also playing a key role in team development and customer satisfaction. Key Responsibilities Lead and coordinate the daily activities of the 2nd … 3rd Line Support Team Monitor service performance against SLAs, identifying areas for improvement Develop and manage customer satisfaction metrics including CSAT and NPS Act as Incident Manager during major incidents, ensuring timely and effective resolution Analyse service desk trends to reduce recurring issues through proactive support and training … Oversee the creation and maintenance of Knowledge Base content to improve self-service Work closely with third-party vendors and internal stakeholders to maintain smooth service delivery Mentor and support team members, identifying training and development opportunities Ensure documentation, processes, and reporting are accurate and up to More ❯

Content Services DESCRIPTION How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming … position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one … Prime Video meets the highest standards for content publishing. This includes owning future-proofing the digital supply chain, setting spec requirement roadmaps, improving partner delivery experience, and delivering programs that drive innovation and efficiency that enhance the global customer experience. The Partner Operations Organization within Prime Video is looking More ❯

update, and manage databases to ensure the accuracy and confidentiality of sensitive information Assist with preparing reports, presentations, and other documents as needed Customer Service: Provide friendly and professional support to clients and service users, addressing inquiries and resolving issues when necessary Collaborate with team members to enhance … the customer experience and support service delivery Financial Administration: Assist with basic financial functions, such as invoicing, processing payments, and reconciliation of financial records Project Support: Support project management tasks, including tracking progress and assisting in project-related activities Training As a Level 3 Business Administrator Apprentice, you More ❯

be working with a prominent Local Government body based in London to recruit a highly capable Test Lead for a major Dynamics 365 Customer Service transformation programme. This is a key contract role, suited to an experienced QA professional who can take full ownership of User Acceptance Testing (UAT … while ensuring robust quality standards are maintained across both internal teams and an external delivery partner. Key Responsibilities: Lead and coordinate all testing and QA activities on a Dynamics 365 Customer Service implementation. Manage the end-to-end UAT process - from test planning and execution to reporting and … with internal quality expectations. Produce concise and actionable QA reports suitable for both technical and non-technical stakeholders. Champion QA best practices throughout the delivery lifecycle. Essential Skills & Experience: Proven experience as a Test Lead or QA Manager on complex digital transformation programmes. Strong understanding of Microsoft Dynamics More ❯

of insurance technology software professionals, working with the Life Insurance & Pensions Division of the business. Our ideal candidate will be an experienced Technical Project Delivery Manager who has managed large complex transformation projects - upwards of 2 years, who is looking for the next step in their career. You will … understand and manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. You will have ultimate responsibility and final authority regarding the customer. Location … grow the business with the customer by identifying and promoting business opportunities where Sapiens’ added value is needed. Penetrating new segments within existing customers. Delivery Management: The Program Director is the final point of accountability for ensuring quality, timely and on-budget delivery of Sapiens’ operations, solutions, and More ❯

level; someone acutely technical. The CTO is an executive role and will lead the studio's operational and technical teams in relation to the delivery of in-camera visual effects, motion capture, and 3D/4D volumetric scanning among other supporting facilities. Studio Ulster is a partnership with Belfast … looking for a Chief Technical Officer- someone who is experienced at the very highest level of the film industry to lead on the technical delivery of Virtual Production in all its forms at the studio. This is an Executive level role with strategic responsibilities for the technical services at … Studio Ulster. The CTO will oversee the technical teams and lead on all technical operations and production services delivery at Studio Ulster. This critical role will help steer the technical direction and strategy of the company and the CTO will be at the helm of the technical operations as More ❯

understands and can manage the delicate balance of ensuring the profitable growth of Sapiens' business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. This role has been identified as the central most significant and … grow the business with the customer by identifying and promoting business opportunities where Sapiens' added value is needed. Penetrating new segments within existing customers. Delivery Management: The Program Director is the final point of accountability for ensuring quality, timely and on-budget delivery of Sapiens' operations, solutions, and … projects. You will work hand in hand with the delivery managers to optimise delivery. P&L Management: Manage the P&L with the customer and be responsible for meeting the AOP targets, continuously focusing on lowering the total cost of ownership for the customer. What you need to succeed More ❯

optimal deployment of resources across teams and regions to maximize productivity. Operational Efficiency: Identify process improvements to enhance workforce utilization, reduce costs, and improve service delivery. Customer Service Excellence: Ensure delivery of excellent customer service by providing proactive status updates on order journey and responding to … cross-functional teams. Excellent stakeholder management and communication skills. Strong organizational and problem-solving abilities. Proficiency in workforce management tools (e.g. Field Dynamics, Field Service Management etc) and data visualization platforms. Qualifications & Experience Essential: Extensive experience in resource planning and workflow management, preferably in the telecoms sector. Desirable: Degree … resource planning strategies in a complex operational environment. Experience in managing large-scale workforce models and forecasting processes. Key Performance Indicators (KPIs) Forecast accuracy, delivery rates, and resource utilization rates. Service level performance and adherence to customer SLAs. Cost efficiency improvements linked to resource planning decisions. Employee engagement More ❯

this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of … of 'typical' UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align More ❯

this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of … of 'typical' UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align More ❯

Management Design, develop and adapt technology best practices and processes for project execution Develop strong technical processes to ensure consistent and quality product and service delivery Build a strong team culture that encourages participation, innovation, problem-solving and motivation Build and develop a competent software development and support … update your skills is a must One or more certifications in Dynamics 365 One or more Dynamics 365 vertical experience including Sales, Marketing, Customer Service, Talent, Finance, HR, Supply Chain and/or custom-built A minimum of four years customising, configuring and developing Dynamics 365 Proven experience using More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. Our body-worn video solutions … countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s … sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and fulfil More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. Our body-worn video solutions … countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s … sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and fulfil More ❯

The Role We are seeking an experienced Head of Corporate IT to lead and optimise IT operations across the organisation, driving strategic alignment, enhancing service delivery, and managing IT infrastructure across Vix and ICM Mobility. This role will be pivotal in ensuring seamless IT service, supporting business … effective, high-quality IT services through vendor and contract management. Drive Innovation: Familiarity with digital transformation, cloud computing, and emerging technologies. Certifications in IT service management or project management are highly desirable. What's in it for you? Besides the opportunity to work for a global company that is More ❯

Job Description IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London … education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify … Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. More ❯

Security Clearance Level: High -DV 'Developed Vetting' UNLEASH YOUR POTENTIAL We are seeking an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team. The ideal candidate will collaborate effectively with colleagues and clients in a dynamic LAN/WAN environment, delivering technical services within an ITIL … management experience, including analysis and deployment. Excellent communication and organizational skills, with the ability to work independently and in teams. Experience with ITIL ICT service delivery and SAFE Agile methodologies. Ability to work under pressure, meet deadlines, and handle multiple priorities. Stakeholder management and organizational skills. Quick adaptability More ❯

Improvement Officer to join Legal Services. This post will focus on improving the ways which we work to consistently improve the efficiency of our service delivery to our client service areas. As such, the work you will be carrying out will not only be pivotal to Legal … Services but also invaluable to all Service Areas in Gloucestershire County Council. In return you will be part of a team that actively encourages career development opportunities should that be something of interest or importance to you. Please do apply if you are happy to: Lead on numerous projects … of both remote and office working arrangements are available for this role. 25.5 days annual leave rising to 30.5 days after 5 years continuous service (excluding bank holidays). An option to purchase 10 days of additional leave per year (pro rata for part-time staff). Family friendly More ❯

of the system and improve efficiency of business Assist in the support of other applications used and other tasks as directed by the IT Service Delivery Manager Role Requirements Essential Degree in Computing/Information Security or equivalent At least 2 years of experience in ERP related administration More ❯

customer services, ensuring a positive experience throughout the entire tenant journey. The role also champions community resilience by embedding tenant voices in governance and service improvements, applying an asset-based approach to community work. Through strategic and operational leadership, the Head of Housing drives performance, fosters continuous improvement, and … outcomes for tenants and staff. Responsibilities: Provide strategic and operational leadership to the Housing and Communities team, driving a culture of continuous improvement and service excellence. Champion a customer-focused approach, ensuring high-quality service delivery across the entire tenant journey. Develop and monitor KPIs to improve … benchmarks. Increase tenant satisfaction and enhance communication and engagement across all services. Strengthen community development and ensure tenant voices are embedded in governance and service improvements. Oversee grant-funded projects that expand community impact and inclusivity. Manage team budgets effectively, supporting financial planning and value for money. Lead tenancy More ❯

Management: Proven track record of managing large SAP teams and driving performance through effective leadership. Experience managing third-party suppliers and ensuring high-quality service delivery. Ability to scope, plan, and implement complex SAP programs. Strong portfolio management skills, including use of waterfall and agile methodologies. Ability to create More ❯

Technical Manager Driving License: A full UK driving license is required Travel: Travel to client sites will be required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an Executive Client Technical Consultant . With over … understanding complex and challenging requirements. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining full awareness of the commercial element of the role. The Executive Client Technical … experience using role skills, technologies, and technical resources. A senior point of contact for all to refer technical issues or ideas. Interface with all service delivery teams, ensuring clarity of client requirements and assisting with smooth client experience. Where required or appropriate, assist or complete technical delivery. Where More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯