501 to 525 of 1,429 Service Delivery Jobs in the UK

/director when required. General administration and implementation on Windows server environment. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project … and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Requirements: Wide knowledge and proficiency … in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software. General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365. Certification related to PC, server, network and ITIL. Basic knowledge about Microsoft Active Directory. Basic knowledge about public clouds as like AWS and Azure. Excellent written and More ❯

site) Contract: 13-month fixed term Start Date: October 2025 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring … smooth, efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and … driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA More ❯

site) Contract: 13-month fixed term Start Date: October 2025 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring … smooth, efficient, and high-quality service performance across helpdesk operations. What you ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and … driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA More ❯

site) Contract: 13-month fixed term Start Date: October 2025 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring … smooth, efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and … driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA More ❯

site) Contract: 13-month fixed term Start Date: October 2025 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring … smooth, efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and … driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA More ❯

to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home … Ensure all correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where … required Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment Identifying issues through analysing team data Qualifications Desirable: Qualification within IT service delivery Desirable: 1+ years customer service experience Strong knowledge of Telecommunications, Telematics, IT Services Intermediate experience with Microsoft Office Excel, PowerPoint etc Intermediate experience with Google Package Gmail, Drive More ❯

resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications. Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required. Collaborate with relevant teams to plan, test and implement on-going enhancements … expertise with others, supporting team members as required. Experience required Evident systems analysis skills ideally garnered within an energy, commodity or similar trading environment. Able to manage incidents and service requests while providing timely status updates to users. Understanding of the trade lifecycle (ideally coupled with knowledge of the downstream technical and business processes). Experience of a trading … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must More ❯

and Leavers (JML) lifecycle, you will manage user permissions and access rights across a broad suite of business-critical applications and infrastructure. Whether you're currently working in a Service Desk, IT Security, or User Management role, this is a great opportunity to expand your expertise in Access Management and develop your career within a forward-thinking, high-performing … and improve documentation for access management processes and workflows. Act as a point of contact for access-related queries, escalations, and audit compliance requirements. Collaborate with security, infrastructure, and service delivery teams to ensure policy alignment. Support continuous service improvements (CSI) and contribute to team-wide initiatives and training materials. Monitor access management queues and workflows, escalating … issues as needed to the Access Management Team Lead or IT Support Manager. About You 2+ years’ experience in a Service Desk, IT support, user administration, or access management role. Working knowledge of Active Directory, Azure AD, and Office 365 user administration. Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles. Familiarity with ITIL best practices More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

and online brokers, to deliver flexible and responsible finance options to a wide range of customers. By combining advanced technology with a customer-centric approach, Startline consistently delivers outstanding service and competitive finance solutions. Over the past decade, Startline has built a strong market presence, working with over half of the UK's top 100 franchised dealers (by turnover … pivotal time in the company's growth. Reporting directly to the Chief Operating Officer, the successful candidate will be responsible for overall management of the IT function and support delivery of Startline's digital strategy. This role is central to ensuring a stable, secure, and innovative technology environment that supports the business's ambitious plans for digital transformation and … class solutions and infrastructure. Key Responsibilities Leadership, management and development of the IT roadmap and team capability. Overall operational leadership of the business's IT infrastructure including support and service delivery, reporting on availability and performance. Management and delivery of all key IT projects. Ensuring the uninterrupted performance of all core systems associated with new business and More ❯

and high-availability networks across port terminals, remote logistics sites, and central offices-including LAN/WAN, fibre, Wi-Fi, SD-WAN, and VPN connectivity. * Manage operational and technical delivery of voice communications, including VoIP systems, contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems … in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain … IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with maritime, data protection, and operational standards including NIST, and local port authority requirements. * Lead business continuity and disaster recovery planning with specific More ❯

the Alpha product set. Customers include top investment management, wealth management, banking, and insurance firms. Role and Responsibilities This role supports the growth and complexity of our business, ensuring service levels are maintained, and relationships with clients are strengthened through continuous review and improvement of CRD's Operations, especially for key strategic clients. The Pod Lead collaborates with Global … and Regional Heads of Delivery to ensure operational control gates are observed, escalating risks as needed. The role also works with On-Boarding, Upgrade teams, Client Management, and the Global Operations Centre to ensure process adherence and effective client lifecycle management. Key responsibilities include process improvement based on data analysis, reporting enhancements, and ensuring platform availability. Key Responsibilities Ensure … for stakeholders and improve case response times. Oversee Incident Management and ensure follow-ups and reviews. General Requirements Minimum 8 years in Financial/Software Services, with experience in Service Management and SaaS environments. Strong analytical skills with experience in ServiceNow and Salesforce. Proven leadership in technical teams and process improvement. Client management experience, especially with senior management. Knowledge More ❯

of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. Key Accountabilities … mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring … recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing change control notifications. Operational Integration & Service Transition Ensure commercial models for ongoing service delivery, including pricing, SLAs, and performance incentives are clearly aligned to contractual agreements. Ensure seamless onboarding of contracts into operational More ❯

of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. Key Accountabilities … mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring … recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing change control notifications. Operational Integration & Service Transition Ensure commercial models for ongoing service delivery, including pricing, SLAs, and performance incentives are clearly aligned to contractual agreements. Ensure seamless onboarding of contracts into operational More ❯

Experience of electrical/mechanical maintenance, testing & fault finding on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. … and repair faults. • Capable of completing essential paperwork in accurate and timely manner. • Competent in using electronic devices (Knowledge of Concept desirable). • Full UK Drivers licence. • Excellent customer service skills. • Protection of Vulnerable Groups (Scotland)Act 2007 (PVG) in relation to this type of work is applicable for children. • CRB check will be required. What's in it More ❯

role you will support teams across the Network Support division through the use of data and insights, providing accurate, timely and relevant insights for teams to effectively manage and delivery activity. As a Junior Data Analyst , you will play a key role in ensuring the accuracy, integrity and accessibility of Age UK's data. You will be involved in … analysis to a high level of accuracy and attention to detail A, I Experience of communicating with various stakeholders on data and reporting A, I Experience of working with service delivery and project delivery teams to achieve high quality, accurate and reliable data for reporting purposes. A, I Skills and knowledge Excellent organisational skills and proven ability More ❯

Job summary 22.5 hours per week This role plays a part in driving digital innovation within the 019 service, ensuring technology is effectively integrated to enhance care, improve communication, & support service development. The post holder provides regular updates on digital developments to managers & teams, ensuring colleagues are informed, confident, & supported in adopting new systems. They champion service … tools, ensuring developments are responsive to the needs of children, young people, & families. A core responsibility is to act as a change agent for technology, balancing innovation with realistic service needs including contributing to TRFTs digital strategy, supporting business proposals for new functionality, & helping shape workforce training to build digital confidence & capability. The post holder ensures information used digitally … updates & best practice across the service. Through participation in research, clinical audit & benchmarking, the role evaluates the impact of digital solutions & promotes quality improvement. By collaborating with the Matron, Service Manager & Team Leaders, the post holder helps drive forward TRFTs digital maturity strategy, ensuring staff are equipped, service delivery is efficient, & outcomes for families are improved. The More ❯

Data Analyst to support teams across the Network Support division through the use of data and insights, providing accurate, timely and relevant insights for teams to effectively manage and delivery activity. As a Junior Data Analyst , you will play a key role in ensuring the accuracy, integrity and accessibility of Age UK's data. You will be involved in … analysis to a high level of accuracy and attention to detail A, I Experience of communicating with various stakeholders on data and reporting A, I Experience of working with service delivery and project delivery teams to achieve high quality, accurate and reliable data for reporting purposes. A, I Skills and knowledge Excellent organisational skills and proven ability More ❯

clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. … Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational performance, and financial metrics to senior management. Align service delivery goals with the company's overall strategy. Required Skills/Qualifications: Proven experience in managing technical teams, preferably within an MSP or … IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP, PRINCE2, or technical certifications such as More ❯

is seeking a solid Infrastructure Engineer with good skills around VMware and Azure within an ITIL framework. The role: Working with colleagues in the Technology department and our managed service suppliers to deliver high-quality, secure, and resilient computing platforms. Delivering day-to-day support, configuration, and implementation of our hybrid cloud platform services. Contributing to the design of … our computing platforms, ensuring operational aspects are fully considered, and advising Technology colleagues on application hosting decisions. Skills required: Experience working in a high-pressure service delivery environment, where the platforms are fundamental to delivering the highest quality of service. Strong interpersonal skills to deliver successfully across a broad spectrum of stakeholders, including end-users, technical teams, suppliers … and senior management. Experience working within IT service management processes, with a good understanding of ITIL. Strong technical knowledge and proven experience managing VMWare, Nutanix, Veeam, and Exagrid systems. Proven work experience and knowledge of Microsoft Azure services, certified at the Associate level and working towards the Expert level. Strong track record of working with both in-house and More ❯

our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE As the Shared Services Manager you will be required to manage the day-to-day delivery of the Security, Cleaning and Guest Services teams at a high-profile Shopping Centre in the Heart of Tewkesbury. Due to nature of this role, and ongoing commitment to … service excellence, we are keen to hear from people with similar experience with a good understanding of security, cleaning and guest services. ABM Services operate in an honest and integral manner, meeting our clients' demands in the best way possible. We concentrate on putting people first - our employees and our customers. We believe in being open about what we … and delivering value for money. We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take. KEY RESPONSIBILITIES: To manage the delivery of the contract in line More ❯

on the appropriate action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the customer and the Service Delivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Security Monitoring: & Investigation: Monitoring SIEM tools to assure high a level of security … operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit … Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities Assisting Pre-Sales team with requirements on new opportunities Demonstrations of SOC tools to clients Continual Service Improvement - Recommendations for change to address incidents or persistent events. What experience you'll bring: What you will bring; Willingness to work in a job that involves 24/ More ❯

has an opportunity for an experienced Professional Services Consultant to work with our key customers & vendors. The focus of the role will be in three key areas: Professional Services delivery, technical account development & team leadership responsibilities. This focus will be provided across our three business segments; Enterprise, Research & Education and Service Provider. Professional Services is a key part … services strategy, and the individual will be expected to deliver expertise in design, implementation and optimization of the customer solution. This technical aspect of the role is a billable service and will contribute to the financial targets and success of the business. To support the Axians account teams on strategic accounts the individual will need to provide strong engagement … impact on customer growth & to also promote Axians services. In addition, the role will have the responsibility for being the Team Leader to Consultants within the Professional Services/Delivery domain. To be successful, the role requires the use of personal presence, influencing and technical skills to represent Axians to ensure impact and delivery against the Axians business More ❯