526 to 550 of 1,044 Service Delivery Jobs in the UK

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to … become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed … our customers. What's the opportunity? We're seeking a dynamic and strategic Senior Manager, EMEA Solution Partnerships to build and scale our regional network of consulting, implementation, and service delivery partners. You'll own Intercom's Solution Partner strategy across EMEA, responsible for driving partner-sourced revenue, enablement, and ecosystem expansion. Your focus will be on empowering More ❯

Role We are seeking a seasoned interim ERP Programme Director to lead a strategic Microsoft Dynamics transformation programme within a leading Facilities Management organisation. This role will oversee the delivery of a multi-faceted Dynamics/CAFM migration, aligning technology with operational excellence across property services, maintenance, compliance, and workforce management. These programmes have interdependencies to a wider post … s people, payroll and time and attendance system. Roll-outs will hang off key milestones from this programme. Your role will be primarily focused on the client's hard service Dynamics roll out and Maximo to Concept migration programmes. Key Responsibilities: Lead the programme team of 20-30 people on the end-to-end delivery of Microsoft Dynamics … across a Facilities Services organisation. Own and lead the end-to-end delivery Maximo to Concept migration programme. Align programme outcomes with FM-specific business processes including asset lifecycle management, reactive and planned maintenance, helpdesk operations, and mobile workforce scheduling. Collaborate with operational leads, IT, finance, and compliance teams to ensure seamless integration and adoption. Establish programme governance, risk More ❯

environment. • Solid understanding of EDF SA's internal IT structure, particularly DIGIT and DISC. • Ability to work transversally with multiple stakeholders. • Excellent organizational and communication skills. • Knowledge of IT service delivery frameworks (e.g., ITIL) is a plus. Profile • Engineering or equivalent degree with at least 10 years of experience in IT project coordination or service management. • Fluent More ❯

cloud engineers, and enterprise clients to optimize workload performance. Collaboration and Process Improvement • Support the ongoing development of internal HPC test environments and customer POCs. • Work cross-functionally with Service Desk, Operations, and Service Delivery Management to ensure seamless service. • Provide technical documentation, training, and mentorship to junior team members. More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in … high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support … resources to BAU and project needs, and manage stakeholder communications during high-impact events. You’ll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in … high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support … resources to BAU and project needs, and manage stakeholder communications during high-impact events. You’ll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in … high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support … resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for More ❯

sharing knowledge , building confidence, and helping teams and stakeholders make the most of what AI can offer. Working closely with our CIO , youll identify opportunities where AI can enable delivery of our strategic objectives across service delivery, campaigns, fundraising, research and operational efficiency. What you'll do Develop & execute the organisations overall AI strategy , vision, and roadmap. More ❯

Field Service Engineer Certain Advantage are hiring for a Field Service Engineer based in Maidenhead. This role is on a permanent basis. There will be regular travel to client sites across the UK. The company We’re working with an organisation that provides tailored IT solutions aimed at helping businesses grow and operate more efficiently. They specialise in … and connectivity, as well as hardware and compliance support. The individual: Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Good interpersonal and communication skills, both verbal and written Bring an in-depth knowledge of Windows technologies such as Windows Server and Desktop operating systems Strong networking More ❯

with a familiarity with legal and regulatory frameworks related to complaints management. Experience Demonstrable experience in resolving customer complaints with positive outcomes Experience in working with others to improve service delivery and challenging poor performance. Experience in working collaboratively cross-departmentally to achieve positive outcomes for the customer and business. Production of reports. Experience in a Private Equity … Simply health Healthcare plan (Upgrades available) In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme* Reward & Recognition (*Length of service & T&Cs apply) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain … customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServs success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

team to support that expansion. This is a critical, long-term hire and they are seeking an experienced Project Manager to play a central role in leading the successful delivery of complex IT integration projects. You'll join a strategically independent team focused solely on M&A integration, reporting into the IT Service Delivery Manager. With up … to 10 acquisitions planned each year for the next four years, this is a rare opportunity to work in a fast-paced, high-impact environment where your leadership and delivery skills will directly shape enterprise-wide change and you'll gain career defining experience. Key Responsibilities Lead the full project lifecycle for M&A-related IT initiatives Build and More ❯

for residents, partners, and businesses, supported by robust, secure, and interconnected platforms. These platforms will provide essential tools to drive process efficiency and data reuse, offering deeper insights into service performance and enabling a clear understanding of the current state to inform future strategies. The Enterprise Architect will play a pivotal role in shaping the future of the council … quality across projects and programmes. Collaborate with data management teams to define data architecture, stewardship, and governance policies, ensuring data quality and compliance across systems. Support solution architecture and delivery teams through hands-on guidance and mentorship, bridging enterprise-level strategy and technical implementation. Monitor and report on architecture performance metrics by defining, tracking, and reporting on KPIs that … modern application platforms, integration technologies, and security frameworks. Ability to develop and articulate an enterprise-wide architectural vision that aligns with the council’s business objectives, digital strategy, and service delivery priorities. Advanced interpersonal and communication skills, capable of building trust and influence with senior leaders, service managers, technical teams, and external partners. Deep expertise in enterprise More ❯

the roadmap for internal operations and client-facing services. What You’ll Be Doing Develop and execute a modern technology strategy aligned to business and client goals. Oversee the delivery and optimisation of multi-client environments across Windows, Linux, Azure, AWS, and on-premise infrastructure. Lead, mentor, and develop talented technology teams to deliver operational excellence. Act as senior … escalation point for complex technical issues. Drive continuous improvement in service delivery, monitoring, and automation. Collaborate with senior stakeholders and partners to deliver innovative, secure solutions. Manage budgets, vendor relationships, and technology investments. What We’re Looking For Strong background within IT Managed Services or technology consultancy environments. Proven leadership experience shaping and executing technology strategy. Hands-on More ❯

the roadmap for internal operations and client-facing services. What You’ll Be Doing Develop and execute a modern technology strategy aligned to business and client goals. Oversee the delivery and optimisation of multi-client environments across Windows, Linux, Azure, AWS, and on-premise infrastructure. Lead, mentor, and develop talented technology teams to deliver operational excellence. Act as senior … escalation point for complex technical issues. Drive continuous improvement in service delivery, monitoring, and automation. Collaborate with senior stakeholders and partners to deliver innovative, secure solutions. Manage budgets, vendor relationships, and technology investments. What We’re Looking For Strong background within IT Managed Services or technology consultancy environments. Proven leadership experience shaping and executing technology strategy. Hands-on More ❯

time, permanent basis. This is a fantastic opportunity for a senior technical specialist who enjoys being hands-on, leading by example, and having real influence across infrastructure, applications, and service delivery. 🔍What’s the Role About? In this senior-level technical position where you’ll guide technology decisions, ensure consistency across systems, and act as the escalation point for … teams to shape solutions that are scalable, secure, and modern supporting everything from on prem to Azure systems. 💡 Key Responsibilities: Act as a technical authority across infrastructure, development, and service delivery teams Lead technical design and review of new solutions, ensuring best practice and alignment with overall IT strategy Step in as the go-to escalation point for … Understanding of ERP systems (SAP experience is a bonus) Scripting or automation (e.g., PowerShell, Python) and familiarity with Git/version control 👤 You’ll Succeed If You... Have a delivery-first mindset and can balance strategic thinking with day-to-day problem-solving Are confident influencing and collaborating with technical and non-technical stakeholders alike Enjoy mentoring and raising More ❯

LYNK has partnered with a leading Cybersecurity services provider to recruit as part of their Technical Delivery team. This company delivers advanced Cyber services across critical sectors — supporting clients through offerings such as 24/7 SOC operations, Security Assurance, Threat Intelligence, Third-Party Risk, and Crisis Simulations . About the Role You’ll play a key role in … in network security - routing, switching, and firewall configuration Strong knowledge of segmentation, security protocols, and secure network design Ability to engage technically with clients and manage end-to-end delivery Understanding of CVEs, vulnerability management , and broader cyber risk Customer-facing experience in sectors such as healthcare, manufacturing, or critical infrastructure Excellent documentation and reporting skills — able to communicate … medical device environments (Desirable) Familiarity with Microsoft Intune, Sentinel , or similar endpoint management/security tools Awareness of ISO 27001, NIST CSF, NIS2 , or similar compliance frameworks Key Responsibilities Service Delivery Implement, configure, and optimise security solutions including Cylera, Horizon3.ai, Halcyon , and others Support Third-Party Risk Management and Security Assurance services Collaborate with internal teams and vendors More ❯

balance. Act as a technical escalation point Maintain accurate, real-time documentation and ticket updates. Conduct regular quality reviews, provide feedback, and track team KPIs. Drive continuous improvement in service delivery processes and technical standards. Liaise with internal teams, vendors, and clients IT teams to ensure effective resolution. Support recruitment, onboarding, and development of new team members. Ensure … aid digital rollout, support, and training to provide face to face assistance. Create, and maintain support documentation of technical solutions. Day-to-day contributor of the 'Ways of working' service offering and effectively communicate with users to help with their enquiries. Creation and management of a training portfolio, including related digital awareness for staff onboarding. Delivery of training … Demonstrated experience leading or mentoring technical staff. Excellent communication and documentation skills. Highly organised, process-oriented, and driven by performance metrics. Proactive in identifying issues, improving processes, and maintaining service quality. More ❯

cost-effective services, while acting as the bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements are adhered to. … continuous improvement initiatives to enhance efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead … structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities and meet deadlines. Ideal Candidate A proactive IT professional who thrives on accountability and relationship-building. You'll be confident holding vendors More ❯

of high-level support escalations (around 10%) Act as a subject matter expert, advising on public cloud, networking, and security best practices Contribute to internal technical documentation and continuous service improvement Desired Experience: At least 5 years' experience in a Network Engineering or Network Consultancy role Broad technical background across networking (CCNA/CCNP), infrastructure, public cloud (Azure/… AWS), and datacentre environments Strong understanding of Microsoft 365, Windows Server, and core infrastructure technologies (desirable) Proven ability to work independently on projects while collaborating with sales and service delivery teams Confident engaging directly with customers in both pre- and post-sales capacities Experience working in secure or compliance-driven environments is a plus Benefits: Involvement in high More ❯

overseeing commercial and procurement processes as part of Group practices. The Technical Vendor Manager ensures suppliers meet established requirements, whether current partners or candidates in new tenders, supporting reliable service delivery across the organisation. Key skills and responsibilities, Demonstrates a comprehensive understanding of procurement and supply chain management practices and processes, with a proven ability to apply these … effectively. Partners with the Incident, Problem and Change Manager and Analyst to facilitate engagement with technical vendors and oversee escalation procedures during major incidents, unresolved service level issues, failed change events, or other critical priorities. Coordinates with the Service Excellence Manager to ensure vendor involvement in post-incident and failed change reviews as required. These may be conducted … mitigation or preventative measures. Provides timely progress and status updates to stakeholders, including cross-functional teams, brand representatives, and technology leadership as appropriate. Leads Special Measures initiatives or formal Service Improvement Plans to address performance gaps, commercial non-conformance, or unmet obligations. Possesses experience in roles such as relationship manager, relationship owner, or supply chain manager, ideally within the More ❯

overseeing commercial and procurement processes as part of Group practices. The Technical Vendor Manager ensures suppliers meet established requirements, whether current partners or candidates in new tenders, supporting reliable service delivery across the organisation. Key skills and responsibilities, Demonstrates a comprehensive understanding of procurement and supply chain management practices and processes, with a proven ability to apply these … effectively. Partners with the Incident, Problem and Change Manager and Analyst to facilitate engagement with technical vendors and oversee escalation procedures during major incidents, unresolved service level issues, failed change events, or other critical priorities. Coordinates with the Service Excellence Manager to ensure vendor involvement in post-incident and failed change reviews as required. These may be conducted … mitigation or preventative measures. Provides timely progress and status updates to stakeholders, including cross-functional teams, brand representatives, and technology leadership as appropriate. Leads Special Measures initiatives or formal Service Improvement Plans to address performance gaps, commercial non-conformance, or unmet obligations. Possesses experience in roles such as relationship manager, relationship owner, or supply chain manager, ideally within the More ❯

overseeing commercial and procurement processes as part of Group practices. The Technical Vendor Manager ensures suppliers meet established requirements, whether current partners or candidates in new tenders, supporting reliable service delivery across the organisation. Key skills and responsibilities: Demonstrates a comprehensive understanding of procurement and supply chain management practices and processes, with a proven ability to apply these … effectively. Partners with the Incident, Problem and Change Manager and Analyst to facilitate engagement with technical vendors and oversee escalation procedures during major incidents, unresolved service level issues, failed change events, or other critical priorities. Cordinates with the Service Excellence Manager to ensure vendor involvement in post-incident and failed change reviews as required. These may be conducted … migration or preventative measures. Provides timely progress and status updates to stakeholders, including cross-functional teams, brand representatives, and technology leadership as appropriate. Leads Special Measures initiatives or formal Service Improvement Plans to address performance gaps, commercial non-conformance, or unmet obligations. Possesses experience in roles such as relationship manager, relationship owner, or supply chain manager, ideally within the More ❯

services provider is seeking a Technical Project Manager to join their London-based team. This is an exceptional opportunity for you to bring your expertise from the IT Managed Service Provider (MSP) sector and play a pivotal role in delivering complex infrastructure, cloud, and architectural projects. What you'll do: As a Technical Project Manager based in London, you … Your ability to champion communal learning initiatives will further enhance the team's capabilities as you contribute to continuous improvement efforts across the organisation. Oversee the end-to-end delivery of multiple concurrent IT infrastructure, cloud, and architectural projects within the MSP environment, ensuring all milestones are met on time and within budget. Coordinate cross-functional teams including engineers … post-project reviews and recommending enhancements to existing methodologies. What you bring: The ideal candidate for the Technical Project Manager position will bring proven experience from an IT Managed Service Provider background where they have successfully delivered complex infrastructure projects over several years. Your interpersonal skills will enable you to build trusting relationships with colleagues across various departments while More ❯

in the IT Domain, you will collaborate with our client's Team. You will be responsible for IT Technical administration. Job Details The Analyst will provide technical support and service delivery to client customers. Responsibilities include incident investigation and resolution, request fulfilment, assisting with problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed … standards and procedures. A Security Cleared (Minimum SC) First Line Analyst supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. What's in it for you? Rate £16.35/Hr through UMB £12.60/Hr through basic PAYE £14.31/Hr through Premium PAYE Contract More ❯