526 to 550 of 1,428 Service Delivery Jobs in the UK

To create better outcomes and bring experience to a team of administrators, providing support through a positive training and coaching environment. Ensure case work is completed in line with service level agreements and scheme rules and provide a continually improving level of customer service. Key responsibilities Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements. Embrace, demonstrate and support the business to embed Capita Values. Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies. Take ownership of personal and performance development undertaking all relevant training courses including Mandatory e-learning, to improve and retain pensions and internal …/or the Operational Risk & Compliance Department. Regularly review the effectiveness and efficiency of existing systems and controls, interpret data to seek opportunities and make suggestions to continually enhance service delivery. Support and assist the management team where required in all aspects of service delivery. Understand, build, maintain, and enhance stakeholder and/or client relationships. Share knowledge More ❯

an on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What Youll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. Youll: Support the development and delivery of the IT infrastructure … strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and SQL … Share knowledge effectively with other team members and drive a unified, one team approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What Youll Need: Were looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. Youll bring: 5+ years experience in IT support More ❯

BMS Service Engineer - London Projects Location: Central London and surrounding areas Salary: £45,000 - £55,000 + Benefits We're representing a leading provider of intelligent Building and Energy Management Systems, with a strong reputation for delivering high-quality service and support across commercial and industrial sites. As they continue to expand, they're looking for an experienced … BMS Service Engineer to join their team, supporting a variety of key clients across the London area. The Role You'll be responsible for maintaining, fault-finding, and optimising BMS systems across a range of sites. This role is ideal for a technically skilled engineer with a solid understanding of building services and hands-on experience working with major … across multiple client sites Diagnose faults and implement effective solutions across control panels, field devices, and integrated plant Optimise system performance and ensure client sites are operating efficiently Complete service reports, recommendations, and compliance documentation in a timely and accurate manner Support small works and minor upgrades where required (e.g. software updates, controller swaps, I/O changes) Liaise More ❯

Sr. Partner Operations Manager, Prime Video How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and revolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering … speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a … through enabling Partners to deliver assets of all varieties on-time, in full and at the PV quality bar. As a Partner Operations Manager you will manage the content delivery performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic partnerships with our partners across the globe. In this More ❯

on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What You’ll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. You’ll: Support the development and delivery of the IT … infrastructure strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and … Share knowledge effectively with other team members and drive a unified, “one team” approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What You’ll Need: We’re looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. You’ll bring: 5+ years’ experience More ❯

on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What You’ll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. You’ll: Support the development and delivery of the IT … infrastructure strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and … Share knowledge effectively with other team members and drive a unified, “one team” approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What You’ll Need: We’re looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. You’ll bring: 5+ years’ experience More ❯

Onsite Service Engineer - Security What can Johnson Controls do for you? We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities … for our employees to grow. What you will do The role of the onsite Service engineer for a large blue chip company covering 6 sites across Bristol, South Wales, Devon & Cornwall. You will provide technical support on Bosch CCTV, Lenel Access Control systems and other Integrated systems to deliver a service that meets the requirements of the design … specification while remaining sensitive to costs and service delivery timescales. How you will do it You will assist in supporting and troubleshooting enterprise level security systems. Assisting the blue-chip client with face-to-face interaction regarding clients’ technical queries and support on their in-house projects. Ensure the system is serviced and functions in accordance with all More ❯

with view to permanent for the right candidate Salary: £225 per day (Umbrella) PAYE options available Transport: Company pool vehicles available for site visits Key Responsibilities 2nd Line Support Delivery: Resolve complex 1st and 2nd line technical issues at various locations Perform in-depth troubleshooting and backend analysis Handle VIP escalations and manage priority incidents Provide drop-in support … and manage escalations with suppliers (Ricoh) Collaborate with other Digital Services teams to resolve complex user issues Participate in project work and out-of-hours implementations when required Customer Service Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain …/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field More ❯

with view to permanent for the right candidate Salary: 225 per day (Umbrella) PAYE options available Transport: Company pool vehicles available for site visits Key Responsibilities 2nd Line Support Delivery: Resolve complex 1st and 2nd line technical issues at various locations Perform in-depth troubleshooting and backend analysis Handle VIP escalations and manage priority incidents Provide drop-in support … and manage escalations with suppliers (Ricoh) Collaborate with other Digital Services teams to resolve complex user issues Participate in project work and out-of-hours implementations when required Customer Service Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain …/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field More ❯

with view to permanent for the right candidate Salary: £225 per day (Umbrella) | PAYE options available Transport: Company pool vehicles available for site visits Key Responsibilities 2nd Line Support Delivery: Resolve complex 1st and 2nd line technical issues at various locations Perform in-depth troubleshooting and backend analysis Handle VIP escalations and manage priority incidents Provide drop-in support … and manage escalations with suppliers (Ricoh) Collaborate with other Digital Services teams to resolve complex user issues Participate in project work and out-of-hours implementations when required Customer Service Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain …/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field More ❯

with view to permanent for the right candidate Salary: £225 per day (Umbrella) | PAYE options available Transport: Company pool vehicles available for site visits Key Responsibilities 2nd Line Support Delivery: Resolve complex 1st and 2nd line technical issues at various locations Perform in-depth troubleshooting and backend analysis Handle VIP escalations and manage priority incidents Provide drop-in support … and manage escalations with suppliers (Ricoh) Collaborate with other Digital Services teams to resolve complex user issues Participate in project work and out-of-hours implementations when required Customer Service Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain …/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field More ❯

About the role As a Zendesk Delivery Manager , you will play a crucial role in developing smart and innovative solutions in Zendesk and will manage and oversee the development, deployment, and maintenance of Zendesk applications, providing support for colleagues and investigating and resolving technical issues as they arise. You are there to guide and direct others when required as … a technical subject matter expert. You'll collaborate with product, customer support, customer success, service delivery functions, stakeholders and end-users to ensure optimal performance, reliability, and security of Zendesk applications. Administering, maintaining, and improving Zendesk to meet the business requirements, you will be required to provide support, administration and development of the platform alongside assisting colleagues on … the application/streamline development activities wherever required and promote/drive innovation in technologies, processes, and tools. Support the roll-out of new applications. Support the communication and delivery of requirements with relevant stakeholders in order to develop and influence solution direction as appropriate. Work continuously on a task until completion (or referral to third parties, if appropriate More ❯

security improvements and enabling business transformation. The opportunity As a Senior Advisory Consultant within our growing UK&I Advisory Practice, you will be an integral part of our client delivery team, working alongside experienced advisors to support the delivery of cybersecurity strategies. This role is specifically focused on supporting clients across the UK's Defence sector, and as … to obtain a security clearance - SC level. Location: Remote working with flexibility for traveling to client sites as required Role and responsibilities: Promoting and influencing practice growth Support the delivery of billable customer engagements across the UK Defence Sector Working alongside experienced team members, delivering solutions and services to Defence clients. Assisting in maintaining client relationships through excellent service delivery, identifying opportunities to grow the account, and identifying opportunities where Atos products and services could provide value to the customer. Strategic Contribution Support the delivery of value through: Contributing to security assessments and strategy development Assisting with security architecture reviews and designs Supporting regulatory compliance initiatives Helping develop security transformation roadmaps Contributing to cloud security solutions More ❯

The successful candidate will report directly to the Technical Director and provide 1st line service desk support, on-site technical assistance, and participate in installation and migration projects. Role Provide 1st line technical support to end-users via phone, email, and in-person Diagnose and resolve hardware, software, and network issues Escalate complex issues to 2nd/3rd line … monitoring systems Required Qualifications/Skills: Fundamental knowledge of Microsoft 365 and Windows operating systems Understanding of basic networking concepts (IP, DNS, DHCP, routers, switching) Excellent communication and customer service skills Strong desire to learn new technologies and improve skills Problem-solver with a hands-on approach Able to work independently and as part of a team Flexible and … the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information communications technician qualification Potential to progress through all aspects of the Service Desk or into other areas of the business Apprenticeship Standard Information communications technician (level 3) Training Provider JUST IT TRAINING LIMITED Working Week Monday - Friday, 9.00am - 5.00pm Expected Duration More ❯

arrangements - please speak to your recruiter about the options for this particular role Salary: £54,793+ (depending on skills and experience) What you'll be doing: Responsible for the delivery of D+C L3 design, software products across multiple programmes Lead and support external reviews, both within the business and externally to customer and suppliers, representing D+C Lead internal programme …/delivery reviews at appropriate intervals Responsible for definition of Statements of Work (SOWs) and generation of estimates for new business Co-ordination and integration of D+C product with Avionics integration team Act as the natural delegation path for System Design Responsibility (SDR) where required Support the Platform Systems Integration lead in generating SDU performance metrics Create, update and … shopping discounts - you may also be eligible for an annual incentive. The Integration - Display and Controls Team: The Integration Team plays a pivotal role within the Mission & Information Systems Service Delivery Unit, driving delivery of complex sub-systems that support key defence programmes. As part of this team, the Displays & Controls (D+C) group leads the design, integration More ❯

arrangements - please speak to your recruiter about the options for this particular role Salary: £54,793+ (depending on skills and experience) What you’ll be doing: Responsible for the delivery of D+C L3 design, software products across multiple programmes Lead and support external reviews, both within the business and externally to customer and suppliers, representing D+C Lead internal programme …/delivery reviews at appropriate intervals Responsible for definition of Statements of Work (SOWs) and generation of estimates for new business Co-ordination and integration of D+C product with Avionics integration team Act as the natural delegation path for System Design Responsibility (SDR) where required Support the Platform Systems Integration lead in generating SDU performance metrics Create, update and … shopping discounts - you may also be eligible for an annual incentive. The Integration - Display and Controls Team: The Integration Team plays a pivotal role within the Mission & Information Systems Service Delivery Unit, driving delivery of complex sub-systems that support key defence programmes. As part of this team, the Displays & Controls (D+C) group leads the design, integration More ❯

scale our Group Professional Services business, the role of Group Head of Resourcing Partnerships will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Resourcing Partnerships your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

Umbrella) REED Technology are supporting a client in finding a IT front line technician to join their IT Operations team. This role will help manage and maintain the IT Service Catalogue, ensuring IT goods and services are delivered efficiently and accurately across the organisation. Key Responsibilities Administer the IT Service Catalogue, including updates to services, products, and pricing. … Provide and configure IT equipment, peripherals, and accessories. Monitor stock levels and coordinate procurement with suppliers. Raise purchase orders and process standard/non-standard service requests. Maintain accurate technical and product information for catalogue items. Track request progress and support the delivery of minor IT changes/projects. Technical Skills & Experience Knowledge of IT systems, hardware, and … peripherals. Experience in IT support, service delivery, or procurement environments. Strong attention to detail and ability to manage multiple requests simultaneously. Familiarity with service catalogue management and IT procurement processes. Good understanding of customer service best practice. Confident user of MS Office and other business applications. Qualifications GCSEs or NVQ2 in ICT (or equivalent experience). More ❯

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany … to grow with us and carve out a challenging, successful and rewarding career Job Description: Netcompany is seeking a detail-oriented Asset and Logistics Operator to join our Intelligent Service Desk team in Leeds. In this full-time, office-based role, youll support end-user hardware operations, ensuring efficient asset management and logistics. Your responsibilities will include maintaining accurate … great opportunity to work in a company at the forefront of tech and operations with a potential to develop into other roles within the organisation. Youll contribute directly to service efficiency and client satisfaction while collaborating with a dynamic on-site team. Key Responsibilities: Maintain an organised stock inventory of laptops, peripherals, and other hardware in line with demand More ❯

trends to identify potential improvement areas and/or performance deficiencies Provide analytical value creation initiatives to enable prioritization effort Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary … configuration, patching, monitoring, etc.). Deploying and maintaining Solifi hosted software solutions built on Java, JBoss\WildFly stack, leveraging SQL Server or Oracle databases. Liaising with the DevOps and Service Delivery teams to ensure consistent delivery of software services. Ensure that Solifi hosting services comply with relevant national and international industry and quality regulations and frameworks incl. … insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with More ❯

level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We’re inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you’ll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/… accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you’ll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication … analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to 55.000/year. More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. More ❯

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships … drive IT service improvements, and influence strategic outcomes - while working with a passionate team that s committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we d love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week … infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset More ❯

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships … drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week … infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset More ❯