526 to 550 of 1,429 Service Delivery Jobs in the UK

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

Our client base includes many of the worlds' largest investment and financial institutions. To better serve the growing demand for our Software as a Service managed service offerings. This is a client-facing, business and technical staff position responsible for managing and supporting all aspects of production Charles … a strong background in SaaS operations, financial systems integration, cloud platforms, and team leadership. Responsibilities Strategy & Continuous Improvement Identify and implement enhancements to the service and delivery model to improve efficiency and client satisfaction. Serve as an escalation point for internal and client-facing operational issues within the … the-sun model. Drive process improvements to enhance efficiency and reduce operational risks. Provide clear, accountable reporting to senior management. Coordinate and communicate with service partners and vendors to ensure seamless integration and support. Occasional off-hours and weekend support as required. Technical Expertise & Problem-Solving Hands-on capability More ❯

major incidents as they arise. Automation & Continuous Improvement: • Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. • Participate in initiatives to optimise service delivery and improve the end-user experience. Collaboration & Documentation: • Work closely with the EUC Manager and other team members to enhance processes and … service delivery. • Maintain accurate records and documentation of device configurations, support tickets, and inventory. • Communicate effectively with end-users to understand their needs and provide necessary support. Required qualifications to be successful in this role • Proficiency with Configuration Manager 2012 or later (SCCM). • Understanding of Active Directory (AD More ❯

Service Desk Engineer – 3rd Line (MSP Environment) Location: Office-based with regular client site visits Salary: Up to £45,000 per annum Driving License Required Spectrum IT has partnered with an award-winning MSP who take pride in their corporate social responsibility and active role in the wider community. … strong sense of purpose, regularly giving back through charity work, local engagement, and pro bono services. They are now looking for a 3rd Line Service Desk Engineer to join their Technical Operations team. This is a senior role offering variety, autonomy, and the opportunity to support both technical strategy … and team development. Key Responsibilities: Take ownership of escalated 3rd line support tickets across infrastructure, networking, and cloud platforms Lead the design and delivery of technical projects Mentor and support junior engineers across the service desk Provide expert on-site support to clients as needed Participate in pre More ❯

Service Desk Engineer – 3rd Line (MSP Environment) Location: Office-based with regular client site visits Salary: Up to £45,000 per annum Driving License Required Spectrum IT has partnered with an award-winning MSP who take pride in their corporate social responsibility and active role in the wider community. … strong sense of purpose, regularly giving back through charity work, local engagement, and pro bono services. They are now looking for a 3rd Line Service Desk Engineer to join their Technical Operations team. This is a senior role offering variety, autonomy, and the opportunity to support both technical strategy … and team development. 🔧 Key Responsibilities: Take ownership of escalated 3rd line support tickets across infrastructure, networking, and cloud platforms Lead the design and delivery of technical projects Mentor and support junior engineers across the service desk Provide expert on-site support to clients as needed Participate in pre More ❯

Service Desk Engineer – 3rd Line (MSP Environment) Location: Office-based with regular client site visits Salary: Up to £45,000 per annum Driving License Required Spectrum IT has partnered with an award-winning MSP who take pride in their corporate social responsibility and active role in the wider community. … strong sense of purpose, regularly giving back through charity work, local engagement, and pro bono services. They are now looking for a 3rd Line Service Desk Engineer to join their Technical Operations team. This is a senior role offering variety, autonomy, and the opportunity to support both technical strategy … and team development. 🔧 Key Responsibilities: Take ownership of escalated 3rd line support tickets across infrastructure, networking, and cloud platforms Lead the design and delivery of technical projects Mentor and support junior engineers across the service desk Provide expert on-site support to clients as needed Participate in pre More ❯

on site quality control audits and other related compliance audit services per annum to both domestic and commercial residential properties, as part of a service provision for registered social landlords. The primary purpose of this role is to manage and continuously provide input ensuring the delivery and improvement … standard in a timely fashion to meet and exceed our contractual obligations and maintain the reputation of the company. Manage the timely and consistent delivery of all desktop audits and other related programmed works. Manage the electronic import (and Import failures) process of LGSR and other related data. Manage … the contractor relationship and suitable return for rejected LGSRs. Manage the timely delivery, consistency and provide validation of all daily output reports associated with compliance and service programme managed works. Prepare and the Client Monthly “Contract Report” and issue to Contract Manager for approval. Prepare and issue the More ❯

our fast-paced firm. You'll work closely with legal experts, executive leadership, and high-profile clients to ensure seamless technology operations, top-tier service delivery, and expert support for our in-house AI tool, Ava. This is an exceptional opportunity to work at the intersection of legal … of your choice Annual subscription to your choice of Calm or Headspace Early finish Fridays in the summer Pension scheme (enhanced after 1 year service) Enhanced family friendly policies after 1 year service More ❯

About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: 1. Client Experience Delivery, client-facing teams orchestrating … all aspects of service delivery, and onboarding teams bringing new business onto our platform, 2. Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, 3. Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and 4. Client … designs and conceptual architectures supported with technical presentations. Build proof of concept working designs to illustrate a proposed solution. Collaborate with Product, Sales and Service users to craft and convey clear, impactful and engaging messages that tell a comprehensive story. Demonstrate, deepen and evolve your expertise with a focus More ❯

Senior Business Analyst - Capital Delivery Contract Length: 6 months initial Location: Hertfordshire (Hybrid - 3 days onsite) Day Rate: £550 Inside IR35 Start Date: ASAP We're looking for a Senior Business Analyst to support a large infrastructure and utilities services organisation based in Hertfordshire. The Senior Business Analyst will … play a key role in improving systems and processes that power safe, efficient service delivery across a complex, multicontract environment. The Senior Business Analyst will provide excellent stakeholder management skills and bridge the gap between the IT and Business function. Experience Needed for the Senior Business Analyst: Highly … experienced Business Analyst with experience in managing teams (Senior or Lead) System and Business Process Analysis experience Previously worked on Capital Delivery Projects Large workforce site management Excellent stakeholder management skills Map out AS IS and TO BE processes. Extremely proactive. Worked in very complex environments. Senior Business Analyst More ❯

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission More ❯

working 28hrs per week, 4 days a week, fully onsite (Monday, Tuesday, Wednesday, and Thursday) . You will be a key member of the Service Delivery team at Slater and Gordon. The expectation is to deliver excellent technical/non-technical device management support with outstanding workplace experience … customer satisfaction, and efficiency within the annual technology budget and service level commitments. Responsibilities: Build/Provision MMD devices for New Starters joining the firm. Process Leaver and replacement Laptop, Desktops and Corporate Phones as they're received back into the firm - assessing and testing before adding back to … phones. Maintain and recommend action in relation to broken devices/warranty claims on devices and report the volumes monthly to the Problem and Service Manager. Support, develop, and co-ordinate the effective functioning of business devices and applications. Assist customer enquiries via the Technology Service Portal, projects More ❯

we operate at FibreNest, from our Network Operating Team in the background, our customer facing Field Engineers and backed up by our Excellent Customer Service Team. What is the role? This is an exciting opportunity for a Customer Support Advisor to join the FibreNest Team at their Cheltenham office. … queries promptly, providing solutions where possible and in a timely manner. Keeping customers updated at timely intervals where follow-ups are required or making service engineer appointments. Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. … account changes and notes. Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments. Assisting customers with account queries and ensuring payments are met or plans monitored. Escalation to Arrears team if required. Assisting potential customers More ❯

We have an exciting opportunity to join a purposeful charity as a Digital Service Manager on a permanent, full-time basis. Do you want to make a difference every day? Do you want to lead and shape the future of critical civic tech platforms, supporting democracy and transparency while … working with a passionate, remote team? If yes, then we'd love to hear from you Position: Digital Service Manager Location: Fully Remote (UK-based) Hours: Full time Contract: Permanent Salary: £45,000 - £55,000 per annum (FTE), plus pension (4% employer, 4% employee) Closing Date: Thursday 15 May … 2025. We reserve the right to close this vacancy early if enough suitable applications are received. The Role As our new Digital Service Manager, you'll be responsible for the day-to-day running of the organisation's flagship civic platforms: WhatDoTheyKnow , FixMyStreet , TheyWorkForYou , and WriteToThem . These services More ❯

a pipeline of meetings, presentations, and proposals in the Government sector Managing and supporting existing clients to generate and close new product and solution service sales Understanding existing and prospective clients' projects and support needs, strategic objectives, purchasing criteria, political and other influences or constraints, and decision-making processes … relationships with relevant industry influencers and promoting partner engagements and creating broader networks within the Government & Public sector Working alongside the pre-sales and service delivery team and assisting with the delivery and execution of large enterprise-wide solution sales Qualifications: 7+ years' experience in a relevant … B2B sales role, with proven track record of achieving targets Combination of public sector sales experience, as well as software-as-a-service solutions. Experience selling into Government and Public sector markets is highly desirable Experience in selling data or software solutions and services within a multi-stakeholder, long More ❯

and telephony services across multiple sites. Act as the main point of contact for customers and suppliers during installations. Manage third-party engineers and service providers, ensuring compliance with safety and quality standards. Support the Installations Planning Manager and Service Delivery team in incident management and resolution. … report updates to stakeholders. Continuously review and improve processes, aiming to automate where possible. Ensure all work aligns with ITIL best practices and agreed service levels. What We’re Looking For: Strong experience in network, telephony, and communications infrastructure. Proven ability to manage third-party engineers and service … of IT infrastructure, cabling standards, and operating procedures. Excellent communication, coordination, and problem-solving skills. Knowledge of ITIL framework and a drive for continuous service improvement. Performance Goals: Meet project deadlines for new, refurbished, or relocated depots. Ensure all service requests and incidents are resolved within SLA. Maintain More ❯

and telephony services across multiple sites. Act as the main point of contact for customers and suppliers during installations. Manage third-party engineers and service providers, ensuring compliance with safety and quality standards. Support the Installations Planning Manager and Service Delivery team in incident management and resolution. … report updates to stakeholders. Continuously review and improve processes, aiming to automate where possible. Ensure all work aligns with ITIL best practices and agreed service levels. What We re Looking For: Strong experience in network, telephony, and communications infrastructure. Proven ability to manage third-party engineers and service … of IT infrastructure, cabling standards, and operating procedures. Excellent communication, coordination, and problem-solving skills. Knowledge of ITIL framework and a drive for continuous service improvement. Performance Goals: Meet project deadlines for new, refurbished, or relocated depots. Ensure all service requests and incidents are resolved within SLA. Maintain More ❯

Activities: Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution. IT Incident Resolution and Service Delivery: Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements … Active Directory . Experience with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with ITIL processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. More ❯

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement More ❯

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement More ❯

in managing effective relationships with tax authorities. Manage key components of multiple tax engagements, including strategy, planning, risk assessment, team management, engagement economics and delivery of exceptional client service. Your key responsibilities We'll look to you to challenge the effectiveness of the tax strategy and approach for all … across a network of existing and future clients and key stakeholders. You'll identify opportunities for the use of technology to accelerate and enhance delivery of indirect tax services and actively participate as member of pursuit teams and service delivery teams. Skills and attributes for success Collect … enhance proficiency in the use of major technology tools Drive overall deployment of technology services through active participation as part of pursuit and client service engagement teams Monitor penetration and performance of technology services and communicate to leadership Monitor competitive and client feedback and needs and communicate with leadership More ❯

of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. As Portfolio Delivery Manager, you will be responsible for a portfolio of projects and will be supporting revenue to grow customers. As a PFM your responsibility will … LAND to EXPAND and EXPAND to SCALE targets Participate and support value workshop discussions Support up to 5 accounts in pre-sales Customer adoption Service Delivery Handle 5-10 active projects; delivered on budget and success criteria, P&L Travelling to customers Handle Escalations and Investment request Ensure … compliance to project delivery playbook Collaboration w/Global staffing on project staffing including use of GCC and partners People Management of Project Managers People management for 3-5 PMs Employee engagement survey - results and actions Performance assessment, development and growth Goals and direction Strategy/Tactic Cognite Initiatives More ❯

and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service reviews & QBR's with customers to assess … their satisfaction, gather feedback, and identify areas for improvement. Use insights from these reviews to enhance service delivery and customer experience using a collaborative approach within the Conferma internal stakeholder network. Customer Lifecycle Management :Understand and take accountabilities for all the customer lifecycle stages for your portfolio, including … maintained, work with Technical Writing team to ensure that all internal and external documentation is relevant and accurate. Wider Operations Unit Collaboration - Support the Service Desk Team with cross department knowledge sharing, actively take part in cross team collaboration fostering a team culture across the whole organisation. Product Enhancement More ❯

Do you have experience in first-line support and are looking to advance your career? Maybe you are a IT Graduate with some Customer Service skills looking to start your career? Looking for an Internal IT Support role where you have the opportunity to get involved in upcoming projects … Present IT recommendations and solutions for non-technical users Providing guidance and advice on Data Security to all staff Software Support: Help in the delivery of IT change projects in installing and configuring new software Be the nominated administrator and expert for allocated software applications Hardware Support: Laptop and … Active Directory, users, and security groups. Familiar with M365 Administration Nice to have Familiar with Azure Intune Experience Full Driving Licence ITIL or similar service delivery framework More ❯

Account Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery. Responsibilities: Client Management: Regularly schedule and conduct meetings … clients to define success and elevate planning conversations to drive real business solutions. Strategic Planning: Develop and implement strategies to drive client success and service excellence. Collaborate with internal stakeholders to align client management strategies with overall business objectives. Operational Efficiency: Drive client-specific root cause and remediation for … clients with the service delivery manager. Support and drive self-service channel adoptions. Partnerships and Process Improvements: Engage partners for process improvements and warm handoffs, ensuring smooth transitions and collaboration with projects, implementations, and sales opportunities. Re-socialize/emphasize standard escalation management and leverage partnerships to More ❯