551 to 575 of 1,428 Service Delivery Jobs in the UK

of working to enhance our client's journey and our employee experience. We are looking for an experience and dynamic individual to work with our teams to enhance our service delivery offering, working closely with other members of the Transformation team, particularly people change management, and technology to maximise success of delivery, adoption and realisation of benefits. … clear communication and alignment of project/programme objectives. Risk Management: Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the programme lifecycle to ensure successful delivery and escalate as appropriate to the Portfolio Risk Lead. Demonstrate passion for continuously improving the customer experience by working with project teams to ensure effective adoption of projects, ensuring … management and stakeholders. Skills, knowledge, expertise: 7+ years of/programme/project/change management experience in a large size company with a proven record of successful project delivery working cross-functionally with tech and non-tech teams. Proven experience of successfully managing large complex projects particularly implementing workflow orchestration tools or similar projects in the area of More ❯

with the Managing Director of the business, playing a key role in establishing and optimising the operational processes in the UK. You will be responsible for ensuring the seamless delivery of services, driving operational efficiency, and maintaining the high standards that define this state-of-the-art solutions provider. Key Responsibilities · Develop and implement operational strategies aligned with the … company’s objectives · Oversee day-to-day cross-departmental operations (production, logistics, procurement, customer services) · Identify and implement process improvements to enhance productivity and service delivery · Lead, mentor, and develop team members to fostering a culture of continuous improvement and exceptional performance · Collaborate with cross-functional teams (HR, sales etc) to streamline processes, achieve operational alignment and deliver … exceptional service · Manage budgets, monitor performance metrics, and achieve operational targets/success · Ensure compliance with all UK regulations and industry standards · Oversee vendor relationships and contract negotiations to ensure cost effectiveness and exceptional service standards · Identify and mitigate operational risks About You We are looking for a results-driven professional with a proven track record in operations More ❯

of working to enhance our client's journey and our employee experience. We are looking for an experienced and dynamic individual to work with our teams to enhance our service delivery offering, working closely with other members of the Transformation team, particularly people change management, and technology to maximise success of delivery, adoption and value creation. The … clear communication and alignment of project/programme objectives. Risk Management: Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the programme lifecycle to ensure successful delivery and escalate as appropriate to the Portfolio Risk Lead. Demonstrate passion for continuously improving the customer experience by working with project teams to ensure effective adoption of projects, ensuring … management and stakeholders. Skills, knowledge, expertise: 7+ years of/programme/project/change management experience in a large size company with a proven record of successful project delivery working cross-functionally with tech and non-tech teams. Proven experience of successfully managing large complex projects particularly implementing workflow orchestration tools or similar projects in the area of More ❯

details Global telecoms business DUTIES: coordinating and managing the installation of telco networks . Overseeing and mentiring the installations team Project Management : Manage end-to-end projects across network delivery and data center delivery, Plan and oversee all aspects of the projects to deadlines liaise with clients and engineers, Report on the installation status maintain all project documents More ❯

Drive Innovation as a Products & Propositions Lead for Managed Services! Intercity Technology is seeking an experienced and visionary Products & Propositions Lead - Managed Service to shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments … into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference. Key Responsibilities as a Products & Propositions Lead Managed Service: Product Strategy & Innovation Lead the development of Managed Services propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, commercial, and … service delivery teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem/solution statements. Create compelling sales enablement materials and agile minimum viable propositions. Launch pricing bundles and commercial strategies to drive new business and upsell opportunities. Product Lifecycle Management Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the More ❯

fast-paced environment, we want to hear from you! Main duties of the job As IT Operations Manager you'll oversee the Technical Services Team, ensuring secure and consistent delivery of server, network, and telephony services. They will manage both proactive and reactive aspects of the server and desktop infrastructure, support problem management, and act as the escalation point … storage infrastructure, network voice and data services and collaborate with other teams and partner organisations both clinical and administrative working the Trusts. You will be the lead in project delivery and implementation support of key infrastructure in areas and will be responsible for delivering business as usual technical support services for several key areas 24/7 You'll … also fill a supervisory level role in overseeing the day-to-day operations and activities of the technical services department managing a team of technical service engineers and procurement services. They establish and enforce team policies, procedures, and client relations standards. Your strong technical expertise enables you to effectively identify and mitigate technological risks and deficiencies, analyse cyber and More ❯

technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. You’ll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures.This role is ideal for a self-driven professional who thrives in both independent and collaborative … environments and is comfortable engaging directly with customers. You’ll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities - Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. - Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services, and … virtual networking. - Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. - Manage incidents, service requests, and change controls via standard ITIL-based processes. - Lead and participate in root cause analysis for infrastructure-related incidents and issues. - Maintain and update detailed technical documentation and configuration records. - Act as More ❯

/Security+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience Proficiency with Windows 10, Windows Server, and Active Directory Understanding of ITIL-based service delivery and change management Desirable Skills & Experience Strong customer service across various communication channels Excellent communication, problem-solving, and teamwork skills Ability to manage priorities and deliver More ❯

bonus Leadership and mentoring capabilities Data-driven decision-making and performance analysis Vendor and stakeholder management Strong problem-solving and risk mitigation skills Customer-focused with an eye for service delivery improvements Excellent communication and strategic thinking abilities If you are interested in this role or looking for something similar, please contact Alex directly on If you are … position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in More ❯

infrastructure and business applications, including server platforms, storage systems, virtualization, desktops, voice/data networks, and remote devices. Maintain on-site IT hardware (PCs, laptops, printers) and ensure appropriate service and warranty contracts are in place. Provide both on-site and remote support to business users. Monitor and maintain secure network access for remote users. Manage and implement system … network errors. Install, update, or upgrade software as needed. Deliver user training, guidance, and feedback. Update Microsoft Active Directory and manage password resets. Projects & Process Development Assist with the delivery of IT infrastructure projects. Develop, update, and implement IT policies and procedures across the group. Stay up to date with emerging technologies. Understand business and departmental plans, ensuring alignment … MCSE, MCIPT) preferred but not essential. Proven experience in an IT-related environment, ideally involving management of complex computer systems such as the Microsoft Azure ecosystem. Background in IT service delivery and support functions. Experience supporting cloud-based telephone systems (desirable). Proficiency with the Microsoft Office suite (essential). Experience managing Office 365 and OneDrive (essential). More ❯

infrastructure and business applications, including server platforms, storage systems, virtualization, desktops, voice/data networks, and remote devices. Maintain on-site IT hardware (PCs, laptops, printers) and ensure appropriate service and warranty contracts are in place. Provide both on-site and remote support to business users. Monitor and maintain secure network access for remote users. Manage and implement system … network errors. Install, update, or upgrade software as needed. Deliver user training, guidance, and feedback. Update Microsoft Active Directory and manage password resets. Projects & Process Development Assist with the delivery of IT infrastructure projects. Develop, update, and implement IT policies and procedures across the group. Stay up to date with emerging technologies. Understand business and departmental plans, ensuring alignment … MCSE, MCIPT) preferred but not essential. Proven experience in an IT-related environment, ideally involving management of complex computer systems such as the Microsoft Azure ecosystem. Background in IT service delivery and support functions. Experience supporting cloud-based telephone systems (desirable). Proficiency with the Microsoft Office suite (essential). Experience managing Office 365 and OneDrive (essential). More ❯

Heathrow - London (Hybrid) Contract Type: Permanent Introduction to role Vanderlande is the global market leader in Airport & Parcel Solutions, and sorting systems for Warehouse Solutions. Working within the Project Delivery team for Airport & Parcel Solutions, the Project Manager will execute the delivery of complex automation system projects into dynamic, evolving and challenging airport and parcel environments. Role Responsibilities … The Project Manager will be flexible, self-reliant, driven, and will provide ownership in managing and leading activities in the delivery of each project from customer order through to final acceptance. These activities could be (but not limited to); planning, procurement, commercial, contractual, financial, documentation, stakeholder management and risk & issue management. This is an ideal role for those looking … and sub-contractors to deliver high quality solutions as per the project requirements and deliverables Using best practice, develop realistic, challenging and robust project plans to ensure the project delivery is a success. Support the development of any business case or bids, whilst ensuring that the plan will realise project and business benefits. Manage project uncertainty through risk planning More ❯

solving, we want to hear from you! Role Support cyber security risk assessments, cyber security audits and cyber security incident management. Identify security threats and hazards to a system, service or processes to inform risk assessments and design of security features. Liaise with colleagues across the Council to ensure the smooth running of the service, including IT, Procurement … Cyber procurements and implementations. Configure, deploy and use computer, digital network and cyber security technology. Promote awareness and compliance of best cyber security and business controls posture within the service and across all customers. Provide documented guidance within the service and across all customers. Plan and manage own workload, under the guidance of IT Officers, to ensure that … service delivery targets and project deadlines are met. Develop skills relevant to the post and attend appropriate training commensurate with the role (full training will be provided on servers and infrastructure) and to provide and receive feedback on career development and progress. Participate in simulated exercises to understand cyber-attack and defence, rehearse responses, test and evaluate cyber More ❯

the administrative and compliance requirements of the contract and Integral/JLL process & procedures. Working closely with the engineering team the Technical Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during … these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical … Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors. Operate all systems within the facility More ❯

and Head of Business to determine what will be included in the development plan for new business. Own the communication and execution of solution hand-over to client services, service delivery, technology, and other team members at designated milestones. Test new system developments, review, and recommend changes to development team. Development of strategies and structures from previous experience … candour, delivers effective information through all forms of communication. Collaboration: Identifies, targets, and strategically builds relationships including diverse perspectives to achieve goals. Results Driven: Maintains a high level of delivery and quality results while working with discipline and resilience. Service Orientation: Acts in the best interest of others - identifying needs and exceeding expectations. Entrepreneurial: A technical and business More ❯

Your new company This forward-thinking public sector organisation is committed to delivering innovative and reliable technology solutions that enhance operational efficiency and public service delivery. As part of its ongoing investment in digital transformation, it is seeking a technically strong and strategic Applications Team Manager to lead the development, support, and optimisation of internal applications. This is a … IT Directorate, offering the opportunity to make a meaningful impact across the organisation. Your new role As Applications Team Manager, you will lead a skilled team responsible for the delivery, maintenance, and support of internal applications and Microsoft-based products. You'll act as a subject-matter expert, providing technical direction and mentoring your team to ensure solutions align … with departmental and organisational goals. The role requires a balance of people management, project oversight, and hands-on technical engagement to ensure successful delivery of BAU operations, technical projects, and strategic initiatives. You'll collaborate closely with infrastructure, product, and operations teams, oversee system performance and upgrades, and evaluate emerging technologies to drive innovation and data-informed decision-making. More ❯

and evolve secure, scalable, and resilient services. Work closely with fellow team members - including SREs, QA leads, and automation engineers - to ensure platform reliability and maturity. Work closely with delivery leads across delivery teams to define and embed technical standards, architectural direction, and best practices. Support delivery teams by removing friction, enabling flow, and providing architectural clarity. … capabilities to enhance platform efficiency, developer experience, and operational insight - from intelligent observability to automated documentation and beyond. Collaborate with internal stakeholders across the wider organisation (e.g., Operations, Compliance, Service Delivery, IT) to ensure platform alignment with business needs. Occasionally consult with customers to provide technical insight or support when platform-related queries arise. Overall we are looking More ❯

technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. You’ll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures. This role is ideal for a self-driven professional who thrives in both independent and … collaborative environments and is comfortable engaging directly with customers. You’ll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services … and virtual networking. Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. Manage incidents, service requests, and change controls via standard ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents and issues. Maintain and update detailed technical documentation and configuration records. Act More ❯

SEP2 Limited Per Hour Primary Function: The Project Delivery Engineer role will be responsible for service implementation of hardware installation and network/security configurations in a hands - on capacity . This role has a strong focus on being a customer facing technical engineer primarily focused on UK customers, with international service delivery as required . … involve regular travel and can be home-based or based in one of SEP2's offices for working days that are not spent on-site. Main Tasks: Delivering technical service excellence to customers over a variety of technology stacks, with a primary focusing on Check Point as a field engineer Is responsible for delivering implementation tasks, assigned by the … take on new technologies and become effective in updating skill sets as the business needs evolve Is responsible for owning projects from the initial scoping call through to technical delivery and completion Can write effective statement of work documentation using SEP2 template tools with customisation as required per project The ability to troubleshoot complex network/security scenarios , resulting More ❯

Midweight Public Sector Service Designer Why Join frog Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand … being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services that … problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve policy in the same way you would a digital service. If you're not entirely sure More ❯

3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team … Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage … team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB meetings as a technical authority Participate in Service Level Management meetings Support: Monitor 3rd line escalation queue and ensure tickets are addressed within SLAs Assess and resolve 3rd line tickets within agreed SLAs Propose and implement IT More ❯

into a senior role Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT Coordinator, IT Operations Manager, Service Desk Manager, Service Delivery Manager, Technical Operations Manager, IT Team Leader, Technical Manager, Technical Team Manager, IT Project Manager, Installation Manger, Technical Project Lead, ICT Manager, IT More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform across all global sites. You'll own the platform roadmap, oversee delivery of new functionality, and ensure the platform continues to evolve in line with organisational goals. You'll also work closely with business stakeholders, IT leadership, and external vendors to … ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing Defining and delivering the ServiceNow product roadmap in line with organisational strategy Managing the full lifecycle of the platform, from More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform across all global sites. You'll own the platform roadmap, oversee delivery of new functionality, and ensure the platform continues to evolve in line with organisational goals. You'll also work closely with business stakeholders, IT leadership, and external vendors to … ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy ** Managing the full lifecycle of the platform, from More ❯

enough to steer through complex issues to ensure circuits are handed over in a timely fashion. Keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. Ensure timely service delivery, and adherence to service level agreements (SLAs). Responsibilities Responsible for managing customers through … in a timely manner. Ensure Customer Deliver Dates are prioritized Essential Experience Analysis, organisation, and planning skills Excellent communication skills (written and verbal) Self-motivated and driven to meet service objectives and targets Enthusiastic and highly motivated with an eye for detail Able to liaise and interact effectively with management, technical teams, and customers Ability to listen, empathise and … or portals Knowledge of telecoms industry fibre broadband products and services Benefits £25,000 - £26,000 25 days holiday plus bank holidays Birthday and work anniversary off Death in service Pension Non contractual bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting More ❯