76 to 100 of 718 Service Delivery Jobs in the UK

IT suppliers, covering contractual, commercial & compliance activities, across the full spectrum of the supplier lifecycle. The full scope of your role will include new service planning, tendering & selection, supplier performance - fulfilment of contractual commitments, including SLAs, compliance with enterprise policies and procedures such as Information Security, Risk Control, Outsourcing … Compliance, Finance, and so on. You'll co-operate with the IT Service Delivery Managers, Legal, Risk, Finance, Procurement and supplier organisations and, be responsible for supplier management activities throughout the lifecycle, from definition of a new service through tendering, contract award, in life governance and management … are an experienced IT Supplier Manager and, have a good understanding of IT supplier category such as IT Resources, Software, Hardware, Software as a Service (SaaS), Network Management Systems and Telecoms, we would love to hear from you! What you can bring to the role: It's essential that more »

Job Title: Planning Coordinator Job Type: Permanent Location: Solihull (Hybrid) Salary: Up to £32,000 D.O.E Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

candidate will possess a broad range of IT skills including infrastructure management, networking, and desktop support. They will have strong project management capabilities, exceptional service delivery experience, and be comfortable working in a hands-on technical capacity. This role involves managing a small team of engineers to ensure … within scope, and within budget. Collaborate with stakeholders to define project requirements and deliverables. Monitor project progress and provide regular updates to senior management. Service Delivery: Ensure a high level of IT service delivery and customer satisfaction. Develop and implement IT service management best practices … policies, and procedures. Monitor and analyse service performance metrics and take corrective actions as necessary. Team Management: Lead and mentor a small team of IT engineers. Provide guidance, training, and professional development opportunities to team members. Conduct performance evaluations more »

The opportunity Due to unparalleled global success and the continued emergence of Mace as a go to programme delivery partner, we need exceptional Programme Commercial Directors to compliment and augment our current capability. Whether you are based in Newbury or New York Tottenham or Toronto we want to hear … from you! Your skillset, formed in the engineering construction industry, will allow you to lead cost and commercial management service delivery for major programmes in role of Commercial Director/Lead. Your responsibilities will include: Accountable for the leadership, coordination, and delivery of all facets of major … programme cost and commercial management service delivery, duties and obligations across the programme lifecycle and sector typology. Leading the implementation of market leading cost and commercial service delivery, practices, concepts, principles and strategies to ensure the attainment of the overall programme vision and objectives. Accountable for more »

career into the offshore energy sector? We are seeking a dynamic individual to join our team as an Offshore Administrator. As part of our service delivery team, you'll thrive in a fast-paced environment, ensuring excellence in administrative support. Job Scope: Join us in facilitating seamless offshore … operations. As an Offshore Administrator, you'll provide vital administrative support to our Service Delivery Coordinator and Offshore Delivery Team. Your responsibilities will include liaising with various stakeholders, managing paperwork, personnel transfers, equipment deliveries, and logistical services. Your commitment to building effective relationships will be key to … paced administration role essential. in Microsoft Office applications (Word, Excel, PowerPoint). Key Role Areas & Tasks: Administration Support: Provide comprehensive administrative support to the delivery team, including managing offshore stores, timesheets, personnel queries, and logistics administration. Personnel Logistics: Coordinate travel arrangements, maintain contact sheets, and manage PPE and tools more »

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to … SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting goals, objectives and assigning tasks as well as more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager Careers at TCS: It means more TCS is a purpose-led transformation … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »

skills and are interested in a role that can make a real difference? Then this could be the perfect opportunity for you! The Senior Service Delivery Manager (SSDM) is responsible for the successful day to day management of allocated services and will support the Head of H&CS. … The holder of this post will provide direction and leadership to the H&CS management team, understanding the strategic view of the service and working closely with other teams and departments such as Customer Operations, Digital Services Commercial Services and Technology Solutions to ensure all services work towards common … and the schemes within H&CS are effectively delivered. The post holder will be proactive and is required to drive continuous improvements in the service, embedding themselves fully in the transformation work for H&CS, utilising specialist knowledge and data analytics to drive the schemes forward, considering political and more »

Head of IT Services, Head of Service Delivery c. 3-6 month contract Immediate start required. Hybrid (Greater Manchester, Lancashire base) This role will suit a seasoned Contractor or Interim, delivery focused Head of IT Services or (technical) Service Delivery Manager – ideally someone with InfoSec … this role has responsibility for growth, so recruitment will be part of this leadership role too. Prior experience in similar contract roles and positive delivery mindset will allow the successful candidate to hit the ground running. Experience of being a self starter and making suggestions based on experience in … similar roles is also important to add value to this delivery focused role. The right person will be able to come in add significant value, and is offered autonomy in order to do so. You will be: -A senior leader with a background in leading infrastructure and systems teams more »

Your new role National Highways have an exciting opportunity for an Assistant Service Delivery Manager to oversee and support the delivery of maintenance in the Northeast region. This role will be based at either our Wakefield or Leeds office but will include a mix of regular travel … within the region to sites, as well as office and home working. As an Assistant Service Delivery Manager, you will be ... more »

IT and Prescriptions. The Operational Lead will be responsible for providing leadership to the administrative teams and ensuring that a high quality comprehensive administrative service is delivered to the practice. The Operational Lead will be accountable for monitoring, assessing and reporting on all IT, Activity Claims, QOF, performance activity … the practice ensuring all key national and local contract requirements are met. Support the Practice Manager in developing innovation and/or change in service delivery identifying and making full use of technology. Responsible for own projects, reporting milestones and gaps in progress to Practice Manager. Responsible for … monitoring and assessing the IT infrastructure, coordinating service faults and providing support, where appropriate, to users. To be responsible for overall management, co-ordination and reporting of QOF, CQRS, Practice Claims and other contract requirements for securing Practice Income. Providing regular updates to Practice Manager on income generation (QOF more »

Job summary To deliver a market-leading digital pathology platform and solutions, NPICs digital pathology service is underpinned by Information Technology and supported by central funding from NHS England, Innovate UK and the Office for Life Sciences in-excess. With a number of Trusts currently utilising its services, NPIC … has a pipeline of over 30 NHS Trusts looking to adopt its digital platform. You will play a key role in the delivery of a high-quality digital pathology programme, platform and associated operations and services. This requires an individual who is driven, ambitious and passionate about patient care … holder will be accountable for the management, development, and maintenance of several IT systems within the NPIC Programme. It will involve ensuring that IT Service Desk processes and services are coordinated and delivered effectively to all staff and sites across the Trust, to ensure delivery of the Service more »

Technical Delivery Manager | Network Infrastructure > Birmingham > £50,000 to £65,000 + Up to 20% Bonus > 10% Pension + Life Assurance + Excellent Benefits + Share Equity > Hybrid Working The Role In a Nutshell We need to see practical evidence of technical delivery within an on-premises network … a "problem manager than a project manager"! Working in a large-scale enterprise agile environment. About this Role The purpose of this Network Infrastructure Delivery role is to lead the delivery and implementation of network initiative projects, be they infrastructure rollout, service capability, network realisation, optimisation or … experience. Skills & Experience Required Mandatory Expertise in large-scale technical delivery. Experience working within high-profile, critical, and complex project deliveries. Experienced in technical delivery of large-scale complex projects and Agile delivery practices. Evidence of complex decision-making and problem-solving. Understanding of complex time/cost more »

our organisation. We are looking for a strong leader who can drive innovation and is a highly motivated passionate individual who thrives on delivering service excellence. We are keen to have someone join our team who enjoys the fast pace of the digital world and understands public sector service … leadership and Digital technologies and can bring fresh and exciting ideas, together with a can-do attitude and a proven track record of leading Service Delivery Operations within the IT support service; we want to hear from you. The Health Informatics Service is a well-established … by our dedicated team of health informatics experts who share the sector's passion and values for providing the best possible care, insight and service for patients and customers. Main duties of the job The post will be responsible for the full management duties and the day-to-day more »

Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and … to identify and build relationships with all relevant stakeholders to deliver results. Education & Experience Previous experience in a similar role within a sales or service delivery environment is preferred. Proven track record of customer engagement and software-based product training. Interview Process Stage 1: 30-minute screening call more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous more »

My client is currently looking for an IT Service Delivery Manager to work onsite in Northwood. Your role would be to manage a team of 5 Technical Support Engineers and oversee the operations of the IT Service Desk. You will need to be a hands-on people … addition to this, you will coordinate the troubleshooting of issues, ensure escalation is prompt as applicable, and manage the IT/AV support and service provision for all school staff and students on a day to day. You will also take ownership of problems, resolving them efficiently, and working … to be directly involved in resolving IT issues when they arise with all colleagues across the business. Core Responsibilities: Oversee the operations of the Service Desk for the whole IT Team, ensuring incidents and service requests receive an efficient and effective "first response", "follow-up responses" and "resolution more »

The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the current estate is working and what needs to be improved. The AD Lead Engineer is … growth and need talented individuals to help shape and lead us into our next century. The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the … the Active Directory and Identity Drive Automation and shift-left Engage with stakeholders across JMIT to ensure ongoing alignment, particularly Architecture and Security Allow Service Delivery team to focus on supporting business through as-is environments Requirements for the role: Experience in AD Lead Engineer role in Active more »

The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the current estate is working and what needs to be improved. The AD Lead Engineer is … growth and need talented individuals to help shape and lead us into our next century. The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the … the Active Directory and Identity Drive Automation and shift-left Engage with stakeholders across JMIT to ensure ongoing alignment, particularly Architecture and Security Allow Service Delivery team to focus on supporting business through as-is environments Requirements for the role: Experience in AD Lead Engineer role in Active more »

customers financially better off. They focus on creating distinctive and disruptive financial products for underserved segments of the market. Responsibilities Develop and maintain the Service Integration & Management Operating Model (for multi-vendor service delivery), defining and implementing end-to-end ITIL-based Service Management processes consistently … internal teams, strategic partners, and other stakeholders to ensure alignment and understanding of SIAM processes and objectives. Be point of escalation for function and service performance. Work with the SLT and other stakeholders to understand, anticipate and influence demand for provided services. Works closely with projects to ensure service design and service transition processes are proactively managed and assured within major projects. Strong agile capabilities, demonstrating the ability to adapt quickly to changing priorities and effectively collaborate with cross-functional teams. You will support the bigger picture, understanding and reacting to the wider needs of the business more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

BI & AI) role is integral to the Trust's mission of delivering high-quality healthcare services. By leveraging data and AI, you will drive service improvements, enhance operational efficiencies, and support strategic decision-making. This is an exciting opportunity for a visionary leader with a passion for data-driven … capacity to provide the Trust Board, managers, clinicians and staff of the Trust with the ability, advice, forecasting analysis and expertise to enable the delivery of the best possible standards of healthcare. Promote the highest standards of professionalism within business intelligence to ensure compliance with external standards and best … Deputise for the Deputy CDIO as and when required and take the lead on selected strategic initiatives within the scope of Deputy CDIO responsibilities. Service Delivery Partner with senior leads within the organisation in the development of strategy and accompanying performance culture through the provision of a robust more »

Job Title: ICT Service Desk Agent Location: South Wales Police Headquarters, Bridgend, Wales Salary: £24,921 - £29,874 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part of … there has never been a better time to join! The Role: We are seeking a problem solver with excellent communication skills to join our Service Desk. As a Service Desk Agent you will be responsible for providing first line technical support to the 5000+ Officers and Staff across … at least GCSE A-C Level, including Maths and English, or be able to demonstrate equivalent skills and abilities. Proven experience as an ICT Service Desk Agent or in a similar role. Must be proficient in Microsoft Office applications and demonstrate an understanding of their use within an organisational more »

Job summary This role offers an exciting opportunity to shape and improve the delivery of IT Network Infrastructure services within SWL Primary Care along with Corporate stakeholders. TheLead Network Services Manager will be responsible for managing day to day network services, ensuring key targets are met within budget, and … post holder will undertake the following duties and responsibilities: Key Responsibilities: Leadership & Management: Lead and manage the team responsible for network infrastructure throughout the service delivery lifecycle. Ensure delivery of key targets within available budgeted resources. Develop and maintain key working relationships with senior managers and third … party suppliers. ICT Service Delivery: Ensure ICT Infrastructure service operates effectively within contracted SLAs and KPI metrics. Policy Development & Implementation: Develop and implement policies and procedures impacting the entire organisation. Communication & Relationship Management: Ensure knowledge is created, managed, and shared within the team. Strategic Planning & Service more »

BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the … managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. In the last 15 years BDO has grown the Global Payroll Services (GPS) practice into … and most importantly our people. We now have secure foundations to double in size in the next five years. We have recently united the service delivery and implementation delivery staff who coordinate services primarily supported and delivered on the IPPEX Global payroll software platform. Reporting directly to more »