76 to 100 of 1,035 Service Delivery Jobs in the UK

Our client is seeking an established Director of IT Operations and Service Delivery to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance … end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive operational excellence through automation, KPIs, and robust vendor management. Manage multimillion-pound budgets and guide strategic investment. You bring: 10+ years in … IT leadership, including 5+ at Director level. Deep knowledge of infrastructure, Azure, and IT service management. Strong stakeholder management and communication skills. Proven success driving digital transformation at scale. This is an opportunity to lead modernisation, strengthen resilience, and deliver measurable business impact within a respected global brand. The ideal candidate will have come from a background of scale More ❯

Our client is seeking an established Director of IT Operations and Service Delivery to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance … end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive operational excellence through automation, KPIs, and robust vendor management. Manage multimillion-pound budgets and guide strategic investment. You bring: 10+ years in … IT leadership, including 5+ at Director level. Deep knowledge of infrastructure, Azure, and IT service management. Strong stakeholder management and communication skills. Proven success driving digital transformation at scale. This is an opportunity to lead modernisation, strengthen resilience, and deliver measurable business impact within a respected global brand.The ideal candidate will have come from a background of scale, working More ❯

efficient management of IT assets, procurement processes, and administrative support across the Trust's Digital, Technology & Insights (DTI) services. The role ensures compliance, cost-effectiveness, and high standards of service delivery, supporting both operational and strategic objectives. Main duties of the job - Oversee the proactive day-to-day management of software and hardware assets and contracts, ensuring compliance … audits, and manage disposals and acquisition - Lead the admin team, manage supplier relationships, and ensure procurement activities deliver value for money. Administer contracts, monitor SLAs, and resolve quality or delivery issues with suppliers - Supervise and coordinate admin staff, ensuring efficient administrative support for Countywide IT Services (CITS), DTI, and senior leadership teams. Manage recruitment, induction, absence, and performance processes … recognition and a range of health and wellbeing initiatives to support you. Job description Job responsibilities Management and Leadership - Lead and supervise DTI admin staff, ensuring high standards of service and efficient team operations - Allocate work, manage leave, and coordinate cover for absences, ensuring seamless service delivery - Conduct staff recruitment, induction, appraisals, performance management, and resolve conflicts More ❯

senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. The role The Global Business Services (GBS) team has experienced significant growth in recent years and this position offers an exciting opportunity … senior management team currently consists of one Partner and four Directors and we are looking for an exceptional individual to provide support to our strategic growth plans. As a Service Delivery Assistant Manager, you'll play a key role in transforming our client experience by leading the delivery of outsourced accounting services. You'll act as a … senior member of our Service Delivery Team, helping to shape how we support clients and drive operational excellence. We're looking for someone who thrives in a fast-paced environment and is ready to take ownership of key management processes across multiple client projects. This includes risk and issue management, planning and coordination of deliverables, governance, budgeting, resource More ❯

Location: Site based, Bridgwater, Somerset Status: Contract - INSIDE IR35 Contract Duration: 31dec26 Reports to: Site Operations Facilities Management Service and Area Manager Morson Talent are working on behalf of a major player within the Energy Sector who have a current (contract) requirement for a motivated Site Operations - Accommodation Delivery Lead to join their established site-based team in … in the FM/hospitality sector, with an ambition to deliver and strive towards excellence, this uniquely interesting opportunity could be for you! The Opportunity The Site Operations Accommodation Delivery Lead will be responsible for the delivery and implementation of the HPC campus services, contract and accommodation information service for the local area. They will have responsibility … for ensuring the efficient delivery of a singular but substantial support service in accordance with all safety, quality time and cost parameters to meet the needs of the construction project. The Accommodation Delivery Lead will provide technical input and advice for their scope of work - and may be involved in all stages of the strategy, procurement, planning More ❯

Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late … 00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling More ❯

Technical Service Delivery Manager Location: Flexible with travel across the UK Salary: Competitive + Benefits Security Clearance: Must hold or be eligible for DV Clearance Are you an experienced Project Manager with a strong technical background and a track record of delivering complex programmes within defence or government environments? We’re looking for a proactive and capable Technical … Service Delivery Manager to lead the delivery of high-impact projects across multiple MOD contracts. The Opportunity Reporting to the Programme Director, you’ll take ownership of project delivery across key government frameworks, ensuring services are implemented effectively and supported throughout their lifecycle. You’ll be instrumental in managing technical service launches, resolving engineering challenges … and driving continuous improvement in service management. This role offers a unique blend of hands-on project management, stakeholder engagement, and strategic oversight—ideal for someone who thrives in a fast-paced, multi-contract environment. Key Responsibilities Lead delivery of MOD projects across multiple contracts, producing and maintaining high-quality documentation (PMPs, risk registers, schedules). Maintain oversight More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our UK and International Offices. The key focus of … the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical More ❯

Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers … a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture. Service Desk Manager Responsibilities Lead, coach … and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and More ❯

toolsets (Intune, Autopilot, Data Loss Prevention, Flows etc) and assist in delivering differentiating solutions to the Soldo community. Additionally you will administer the Soldo Microsoft 365 tenant ensuring seamless service delivery to Soldo users. Maintaining a good working relationship with Soldo’s managed service providers to maximise service delivery will be key to the role. … This will include conducting knowledge transfer sessions, identifying and implementing improvements to standard operating procedures utilised by Level 1 and Level 2 teams, and providing feedback to the IT Service Manager ahead of service review meetings. You will be responsible for responding to, documenting, and resolving escalated service tickets in a timely manner according to SLA. You … recommend procedures and controls for problem prevention. This may require independent work, sharing information, or assisting other members of the IT team with work orders. Automation is central to service delivery at Soldo and you will assist in driving automation and utilisation of self-service tools within end user compute and Soldo’s Microsoft environment. You will More ❯

toolsets (Intune, Autopilot, Data Loss Prevention, Flows etc) and assist in delivering differentiating solutions to the Soldo community. Additionally you will administer the Soldo Microsoft 365 tenant ensuring seamless service delivery to Soldo users. Maintaining a good working relationship with Soldo’s managed service providers to maximise service delivery will be key to the role. … This will include conducting knowledge transfer sessions, identifying and implementing improvements to standard operating procedures utilised by Level 1 and Level 2 teams, and providing feedback to the IT Service Manager ahead of service review meetings. You will be responsible for responding to, documenting, and resolving escalated service tickets in a timely manner according to SLA. You … recommend procedures and controls for problem prevention. This may require independent work, sharing information, or assisting other members of the IT team with work orders. Automation is central to service delivery at Soldo and you will assist in driving automation and utilisation of self-service tools within end user compute and Soldo’s Microsoft environment. You will More ❯

digital and organisational strategic objectives. The division plays a central role in delivering the UKHO’s vision for 2034, with a complex technology estate and a strong focus on service, delivery and innovation. The leadership role will ensure operational excellence, service readiness, continuous improvement and importantly, alignment with our strategic objectives and our vision for 2034. This … role is accountable for delivering high-quality, customer-focused IT services across the UKHO including service desk operations, corporate IT services (1st and 2nd line), incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role requires close engagement with the Executive Leadership Team, senior colleagues within the UKHO and key stakeholders … within the Ministry of Defence and external partners. This leadership role will act as a role model to create a high performing, service driven and customer centric division. in addition to role role modelling leadership behaviours and the UKHO’s cultural and organisational values, ‘The UKHO way’. For further information, please check Senior Technology roles at the UKHO More ❯

Accommodation Delivery Lead 1365MARG Hinkley Point C PAY £230.02 or Umbrella £324.9 Principal Accountabilities The Delivery Lead will • Manage day to day the provision of a critical site support campus service to guests staying as part of the construction workforce of circa 11,000 requiring overnight accommodation • Manage and be directly responsible for a specific service contract valued at circa £70m [full project lifecycle] • Be accountable for ensuring all statutory, regulatory and site controls are complied with • Form effective relationships with their service contract partner and champion clarity, respect, positivity, humility and integrity • Ensure the contract partners team are fully competent to perform their assigned roles – and that any shortfalls are reported to the … Service Manager without delay • Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule • Ensure early intervention to avoid any escalation of issues affecting service delivery by working in the spirit of a ‘one team approach' • Define the work scope to be delivered within the campus contract or More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. More ❯

Job Title: Service Delivery Manager Location: Bristol Salary: £45,000-£50,000 You will be responsible for owning and overseeing the delivery of services to clients and take the lead on ensuring that services are delivered in line with contractual and service level commitments. The Role: Oversee service delivery to meet agreed service levels and act as the main contact for issues and escalations Prepare monthly reports, including change management, problem resolution, and service level metrics Ensure changes are properly raised at client CAB meetings Represent customer needs internally, promoting quality, best practices, and customer satisfaction The Candidate: Good understanding of the ITIL framework Excellent interpersonal skills for effective collaboration with More ❯

government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch … them. Predominantly focused on the public sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Job Purpose Delivery accountability for Methods projects/delivery categorised as IQP 3 to 5, across large, complex sectors ( typically 120 to 250 resources ). This includes accountability and responsibility for … ensuring project/delivery activities are undertaken in accordance with the agreed quality, cost and delivery thresholds, and that they comply with customer requirements. Main Duties and responsibilities Customer Management Validates the Methods offer during the "Bid" stage and any subsequent changes during Delivery stage. Ensures delivery is aligned to the requirements of the customer. Ensures More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

Our client, a leader in the technology sector, is currently seeking a skilled and experienced Delivery Lead for a contract role. This position is designed for a professional with a keen eye for service quality and operational efficiency, capable of managing end-to-end delivery or specific components of a contract. Key Responsibilities: Lead end-to-end … delivery or a defined component of a contract to meet operational, contractual, and financial commitments Ensure service quality and efficiency while managing delivery outcomes Identify opportunities for follow-on work through up-selling or cross-selling Foster a collaborative environment that encourages team innovation and problem-solving Develop and implement strategies to enhance service delivery … ensure alignment with goals Engage with stakeholders to gather feedback and drive continuous improvement Lead training and development initiatives to enhance team capabilities Job Requirements: Expert proficiency in Account Delivery Management Understanding of Business Operation Management, Estimation and Planning, and Work Management Experience in fostering collaborative and innovative team environments Strong decision-making skills and ability to provide solutions More ❯

responsibilities as part of your day to day activities: Client Relationship Management To manage a portfolio of client accounts to agreed KPI's maintaining a focus on customer satisfaction, service delivery and contract renewal. To ensure regular communication with clients through face to face meetings and other communication means. To own and take a lead on high-profile … engagement strategies to identify opportunities for growth within the client accounts. To manage commercial opportunities within the portfolio of clients and to oversee the development of each client account. Service Delivery To oversee the successful delivery of service into client accounts focussing on achieving the highest levels of customer satisfaction. To effectively interact with internal NQC … teams including Product Development & Assurance Team, Project Management and NQC's Service Delivery and Support Centre function. To work closely with the internal NQC teams to assess and evaluate current processes with the support of your team, to feedback and drive ongoing refinement/improvement, focusing on improved service and increased profit margins. Qualifications To be successful More ❯

Service Delivery Manager - HR (Successfactors) Circa £600 per day Inside IR35 Hybrid - 2-3 days per week in Rubery, Birmingham office/London office depending on location 3 month contract with an immediate start Our client, a Global FTSE 250 organisation, is undergoing a major transformation under a new CIO. This contract role sits within the Infrastructure and … Service Operations team and will be responsible for overseeing the delivery and performance of a suite of HR and People applications provided by an outsourced vendor. You'll act as the primary liaison between business stakeholders, vendors, and internal tech teams, ensuring services align with business needs and deliver value. Key Responsibilities: Manage service delivery for … HR and People systems (e.g., payroll, recruitment, talent, learning, compensation & benefits). Act as the point of contact for global stakeholders and third-party vendors. Ensure adherence to ITIL service management principles. Drive performance and continuous improvement across outsourced services. Essential Experience: Proven track record managing HR and People systems at an enterprise level. Experience working in global environments More ❯

Role: Service Desk Manager Location: Fully Remote (Southampton-Based MSP) Salary: £40,000 - £50,000 Leading MSP | Fully Remote | Lead & Develop a High-Performing Technical Team Were partnered with one of Southamptons most forward-thinking MSPs , recognised for delivering outstanding managed services, cloud, and infrastructure solutions across the UK. Theyre now hiring an experienced Service Desk Manager to … base. Youll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation, collaboration, and growth. Required Skills: Proven experience as a Service Desk Manager/Team Leader within an MSP environment (essential) Strong knowledge of MSP operations, service delivery, and escalation management Solid technical understanding of Microsoft 365, Azure … networking, and infrastructure Excellent leadership, coaching, and communication skills Ability to manage workloads, performance metrics, and client relationships remotely Strategic thinker confident implementing new ideas and improving service efficiency Exclusive Benefits: £40,000 - £50,000 Salary Fully Remote Role flexibility to work from anywhere in the UK Lead a high-performing technical team within a top-tier MSP Autonomy More ❯

VP Application Maintenance & Service Delivery WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. We seek an exceptional & proven VP of Application Maintenance & Service Delivery. You will be required to be onsite 3 days per week in London … across the organisation. Key Responsibilities: Applications Ownership and Lifecycle Management Build a balanced view of cost and business criticality Drive simplification and consolidation across the estate Day-to-Day Service Delivery Major Incident and Recovery Management Regional and Business Alignment Governance and Service Performance Engagement Service Design, Transition and Readiness Continuous Improvement Leadership This is a … commercially savvy and astute, knowing how to work relationships to achieve desired and fair outcomes for all. Desirable Certifications: ITIL 4 Managing Professional or Leader TOGAF Foundation or Practitioner Service Integration and Management (SIAM) Foundation or Professional COBIT 2019, ISO 20000 AWS Certified Solutions Architect Professional or Azure Solutions Architect Expert Certified Information Systems Security Professional (CISSP) Certified Change More ❯

VP Application Maintenance & Service Delivery WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. We seek an exceptional & proven VP of Application Maintenance & Service Delivery. You will be required to be onsite 3 days per week in London … across the organisation. Key Responsibilities: Applications Ownership and Lifecycle Management Build a balanced view of cost and business criticality Drive simplification and consolidation across the estate Day-to-Day Service Delivery Major Incident and Recovery Management Regional and Business Alignment Governance and Service Performance Engagement Service Design, Transition and Readiness Continuous Improvement Leadership This is a … commercially savvy and astute, knowing how to work relationships to achieve desired and fair outcomes for all. Desirable Certifications: ITIL 4 Managing Professional or Leader TOGAF Foundation or Practitioner Service Integration and Management (SIAM) Foundation or Professional COBIT 2019, ISO 20000 AWS Certified Solutions Architect Professional or Azure Solutions Architect Expert Certified Information Systems Security Professional (CISSP) Certified Change More ❯

Job Title: Technical Service Delivery Manager Location: Redhill, UK (Hybrid – Office-based for the first 6 months, then 2 days a week WFH) Who are we recruiting for? A leading, award-winning technology solutions provider specialising in secure satellite communications and defence sector projects, looking for a strong, assured Technical Service Delivery Manager to join their … vibrant project delivery team. What will you be doing? Taking delivery ownership of high-value MOD/defence contracts, driving successful project implementation and service rollouts Managing all aspects of project documentation, schedule risk, and contract milestones across multiple portfolios Supporting project teams and clients with creative technical solutions and improvements, acting as a key point of … contact Assisting in bid writing and contract delivery for MOD/government tenders, ensuring robust documentation and outcomes Representing the business at major client/project meetings, and coordinating cross-team resources with a determined outcome-focused mindset. Are you the ideal candidate? Qualified with proven project management experience in MOD or UK government contract delivery Strong technical More ❯