Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term … IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels More ❯
Bradford, Dudley Hill, West Yorkshire, United Kingdom
Big Red Recruitment Midlands Limited
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term … IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels More ❯
from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems – Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully … accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous … Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating More ❯
from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems - Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully … accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous … Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating More ❯
MasterChef, Peaky Blinders, Rogue Heroes, Marie Antoinette, Grantchester, Deal or No Deal, Home and Away, Love Triangle, Mr Bean and Black Mirror . Job Purpose Provide first-line IT support and technical assistance to Banijay Rights staff in the London office and across international offices. This role ensures the smooth running of hardware, software, and systems, delivering prompt and … professional support to all users. Responsibilities: Investigate, diagnose, and resolve hardware and software issues. Triage and manage IT Helpdesk tickets, escalating to senior team members where appropriate. Maintain accurate records of IT assets, software licences, and related documentation. Set up and configure laptops, workstations, and other IT equipment. Conduct routine maintenance, including patch management and security updates. Perform regular … audits of IT hardware and software. Configure and support additional hardware such as smartphones, iPads, and printers. Manage stock levels of equipment, consumables, and supplies. Administer user accounts (starters, leavers, permission changes) across Active Directory, Entra ID, Exchange, and other systems. Deliver onboarding sessions and basic IT training for new starters. Support remote access solutions (remote desktop, remote More ❯
Edinburgh, Slateford, City of Edinburgh, United Kingdom
Expert Employment
Joining our team will provide valuable exposure to a wide range of technologies, enabling professional and personal growth. Key Responsibilities Deliver exceptional 1st Line support by communicating clearly and accurately with staff. Set up computer hardware and install required software. Escalate support incidents when first-time fix is not possible within a reasonable time. Achieve agreed customer service … levels. Provide technical support and fault diagnosis. Communicate effectively with colleagues and external suppliers. Required Knowledge and Experience Excellent telephone manner and communication skills. Reliable, hardworking, and self-motivated. Organised with strong planning skills. Basic understanding of PC hardware and technology products. Proficient in Microsoft Windows and Microsoft Office. Confidence in diagnosing and resolving staff IT issues. More ❯
Our blue-chip client is recruiting an IT Customer Support specialist to provide first-line support for technical and account queries, triaging tickets based on urgency and impact, setting clear priorities and escalating more complex issues. You will maintain accurate records of technical issues, and solutions provided, as well as expanding and maintaining service documentation and client knowledge … base through guides and online demonstrations. You will aid in the advancement of our clients support infrastructure and suggest improvements in processes. As you settle into the role, you will gain the opportunity to work with Development and QA teams around testing, low code tools and DevOps support. You will have at least 2 years of IT related experience … excellent inter-personal and customer facing skills. Have solid IT support experience using Windows, AD etc. Any exposure to SQL would be beneficial. As this role is based onsite in Hatfield, you will ideally be within commutable distance. A starting salary of up to £30,000 plus benefits is on offer to the right candidate. More ❯
We are currently recruiting on behalf of a highly regarded US law firm, to assist them in their search for a new Senior Technology Support Analyst. This is a new role in their London office, to work as part of their highly collaborative team, whereby the successful applicant will be responsible for covering both first and second-line IT … support for the whole office, resolving IT issues, and documenting all activities. Responsibilities will include: Providing first- and second- line technical support to the London office. Acting as an escalation point for technical issues. Assisting the IT Manager with workload, ticketing, and the resolution of hardware and software issues. Supporting regional offices and providing off-hours support … Delivering end-of-shift reports. Managing and ensuring loaner equipment is timely available. Ensuring firm-standard laptops and mobile devices are in line with procedures. Providing user training and support for audio-visual systems and queries. Ensuring remote access and multi-factor authentication is supported. Installing and maintaining hardware and software. Mentoring the existing Technology Support Analyst. The More ❯
Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and More ❯
Alemba. Main duties of the job The main duties areto assist in the management and operations of the Oracle Financials and Procurement System, Reporting Tools, Document Management Software and Support Desk, ensuring that procedures, processes, and service level agreements are adhered to, and the system operates at optimal performance. The efficient management of Support issues The Maintenance of … live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines … ability to identify and resolve a range of problems, e.g. Oracle system errors, bugs, etc. Delivery of Oracle functional 12.2.9+ training to all levels. Ability to lead level 1 analyst's in all aspects of that predefined role. Highly competent in the use of MS Office suite/Outlook or ECDL. Demonstrable desire of ability to learn. Desirable Advanced More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
IMSERV EUROPE LIMITED
to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery. Support the UK Delivery Manager with administrative duties. Proactively identifying performance trends to assist with target delivery. Assist with the planning and inception of new innovations. Assist UK Delivery Manager … to identify risks and opportunities for Field Operations. MAIN RESPONSIBILITIES: Deliver comprehensive analysis of reports and data to inform business decision-making and support the achievement of targets. Propose and implement improvements to existing working systems and procedures, driving continuous development. Complete ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs. Provide … Conduct root cause analysis to identify trends and implement measures that mitigate future risks. Share skills and knowledge with colleagues to foster a supportive and knowledgeable team environment. Offer support with FDM requests to maintain operational continuity. Establish and maintain close working relationships with internal teams to ensure high-quality service delivery for IMServ customers and the achievement of More ❯
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Rubicon Computer Systems Ltd
house based in Bury St Edmunds providing ERP solutions to a number of market sectors. We are looking to expand our team and continue to provide a first-class support service to both existing and new customers. This role as a member of our Support Team would predominately be focused on our financial modules within the ERP system. … Therefore, we would require a candidate who can demonstrate a strong finance support background and possess IT skills. We can offer a hybrid (1 day minimum in the office) working model with a standard working week of 37 hours. We are looking for a proactive, self-learner with good communication skills with the ability to seamlessly liaise at all … levels from senior management to junior members. Key attributes include: - Experience with support of Accounting Packages (e.g. Sage Accounting or similar). Inclusive of; Chart of Accounts, Ledgers Bank Reconciliation, Journals and Making Tax Digital etc. Fundamental understanding of the principles for business finance, accounting best practices and statutory reporting. Provide 1 st & 2 nd Line support to More ❯
from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation click apply for full job details More ❯
Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need More ❯
Oxford, Oxfordshire, South East, United Kingdom Hybrid/Remote Options
Robert Half
Robert Half has partnered exclusively with a not-for-profit organisation near Central Oxford to recruit an ERP Suppport Analyst on a permanent basis, paying up to £42,000 with hybrid working (2 days a week in the office). This is a great opportunity to support a meaningful business who are going through an exciting digital transformation … journey. The Role Support the Technology team in implementing a new ERP system Triage and troubleshoot ERP user queries Conduct bug fixes Continuous improvement of system processes Documentation Requirement gather Manage 3rd party relationships About You Strong functional knowledge of ERP systems Proven experience in application support (SQL Server etc) Ability to liaise with stakeholders efficiently Partner with More ❯
Who we are We're Mller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet More ❯
Company description: Oxford Biomedica is a quality and innovation-led viral vector CDMO that enables its clients to deliver life-changing therapies to patients around the world. One of the original pioneers in cell and gene therapy, Oxford Biomedica has More ❯
Slough, Berkshire, United Kingdom Hybrid/Remote Options
Kudos Partners
Location: West of London Hybrid (1 day in office) Salary: Competitive + Benefits + Flexible Working Why Join? Hybrid working only 1 day per week in the office Established FinTech company with a collaborative, supportive culture Key role in supporting More ❯
East Grinstead, West Sussex, UK Hybrid/Remote Options
This is a newly created position for a Dynamics 365 Analyst with solid integration & configuration experience to join a global leading firm based in the East Grinstead area of West Sussex. This role is paying £45,000 and offers hybrid working (3 days in the office, 2 days from home). To be considered for this position you will More ❯
West Midlands, United Kingdom Hybrid/Remote Options
Ashdown Group
This is a newly created position for a Dynamics 365 Analyst with solid integration & configuration experience to join a global leading firm based in Walsall. This role is paying £45,000 and offers hybrid working (3 days in the office, 2 days from home). To be considered for this position you will have a good understanding and experience More ❯
East Grinstead, West Sussex, South East, United Kingdom Hybrid/Remote Options
Ashdown Group
This is a newly created position for a Dynamics 365 Analyst with solid integration & configuration experience to join a global leading firm based in the East Grinstead area of West Sussex. This role is paying £45,000 and offers hybrid working (3 days in the office, 2 days from home). To be considered for this position you will More ❯
Walsall, West Midlands, United Kingdom Hybrid/Remote Options
Ashdown Group
This is a newly created position for a Dynamics 365 Analyst with solid integration & configuration experience to join a global leading firm based in Walsall. This role is paying £45,000 and offers hybrid working (3 days in the office, 2 days from home). To be considered for this position you will have a good understanding and experience More ❯
Oxford, Oxfordshire, United Kingdom Hybrid/Remote Options
Robert Half
Robert Half has partnered exclusively with a not-for-profit organisation near Central Oxford to recruit an ERP Suppport Analyst on a permanent basis, paying up to £42,000 with hybrid working (2 days a week in the office). This is a great opportunity to support a meaningful business who are going through an exciting digital transformation More ❯
our culture, ethos and what it is like to work here, visit the Why Work For Us page. ? ABOUT THIS OPPORTUNITY We are looking for a Senior Oracle Technical Support & Configuration Analyst for our central Oracle service delivery team. In this key role, you will lead on providing expert-level technical administration and configuration for Oracle Fusion Application … practical Oracle configuration changes and ensure alignment with global system design and business processes. Maintain a central configuration log and version history, ensuring full traceability of system changes. Technical Support & Troubleshooting Act as a 2nd/3rd line technical escalation point for complex system issues raised by users or support colleagues. Analyse root causes using tools like SQL … of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities More ❯
maintaining the integrations between applications as well as supporting with external third-party systems such as EDI and other integration methods. We are looking for someone to provide additional support on a contract/fixed term basis over the coming months including the Christmas period. Essential skills: • Support experience gained working in the IT department, ideally within the … will need to demonstrate the technical skills/experience above - gained ideally in a commercial/placement/internship setting and be looking to start work now. Flexibility to support out of hours remotely including weekends/holiday periods is essential. This is a hybrid role with an office base in central London - minimum 3 days per week office More ❯