101 to 125 of 139 2nd Line Support Jobs in the UK excluding London

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. Its in the Fintech domain … highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/… wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell More ❯

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be … where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements: Experience in a 2nd line support capacity - telephone, email etc. Office 365/Azure Active Directory Exchange Networking - DNS, Firewalls, Routers Customer focused Desired More ❯

EligibleJoin a leading IT services company as they expand the team following a major contract win! We're looking for driven and proactive Second Line Support Analysts to join 24/7 Technical Operations Command Centres in Nottingham or Hatfield. What you will be doing: Provide … 2nd line support across a range of IT infrastructure technologiesManage batch processing and event/alert monitoringHandle incident resolution to meet or exceed SLA targetsSupport patching, change requests, and technical escalationsMaintain accurate records via incident and … call management toolsCollaborate with team members to continuously improve service delivery Your background: Eligible for or currently hold SC clearanceExperience or exposure to second-line infrastructure supportWorking knowledge of SQL, Wintel, Messaging, Patching, and iSeries OperationsWillingness to work a 24/7 rotating shift patternStrong communication and customer More ❯

This role sits within the Central IT Group and in our 2nd Line Team, reporting into the Group IT Operations Director. You will strengthen a team currently of two, who are both based in our Manchester Studio. You will be working with a lively, warm team of … last 20+ years; it is home to 400+ staff with social clubs ranging from football to board games. Key Responsibility Of Role As a 2nd Line Support Engineer, you will be an integral part of BDPs global IT Operations team and will collaborate with colleagues … in London, Manchester, and Toronto. You will work closely with our 1st and 3rd Line Engineers to deliver excellent, proactive support to staff across all BDP Studios, within SLA. Main duties Resolve incidents and requests, across our two current ticketing platforms, within SLA. Offer guidance to More ❯

Job Title: Second Line Support Analyst Location: Woking (Hybrid, 3 days onsite) Salary: Up to £35,000 Pyramid are looking for a 2nd Line Support Analyst for one of our fintech clients in Woking . This is a fantastic opportunity to … join a dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause … analysis using SQL, application logs, and API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to More ❯

2nd Line Support Technician Location: Chester Salary: £34,000 - £36,000 Responsibilities: Diagnose and resolve complex hardware and software issues for internal staff. Provide in-depth technical support for users via phone, email, and remote desktop sessions. Monitor and maintain system health. Log … track, and manage incidents and service requests using the ticketing system. Install and configure software ensuring compatibility with existing systems. Provide support for hardware, including repairs, replacements, or upgrades. Assist with user account creation, password resets, and permissions. Experience Required: Windows 10/11 Active Directory O365 TCP More ❯

on your skills and experience — talk with your recruiter to learn more. Base pay range Our client is hiring a self-sufficient, hands-on 2nd Line IT Support Engineer to join their team in the Seaford area. This fully onsite role is ideal for someone … support tickets and contributing to IT infrastructure projects What we’re looking for: ️ 3+ years of IT support experience ️ Strong 2nd line skills and a proactive, independent mindset ️ Comfortable being the go-to IT contact onsite What’s on offer: Pension with matching … IT Services and IT Consulting Referrals increase your chances of interviewing at Proactive.IT Appointments Ltd. by 2x Get notified about new Information Technology Support Engineer jobs in Seaford, England, United Kingdom . East Sussex, England, United Kingdom 1 week ago Haywards Heath, England, United Kingdom 1 week ago More ❯

IT Support Engineer – Desktop & Infrastructure (5+ yrs exp.) Location: Aberdeen (Hybrid) Setup: Daily rate contract inside … IR35 through umbrella Duration: Initial contract until 31st December 2025 We’re seeking an experienced IT Support Engineer to provide 1st and 2nd line support across desktops, laptops, AV/meeting room tech, printers, and business-critical applications. This is a hands-on … but a broad understanding of LAN/WAN , server infrastructure , and network troubleshooting is essential for resolving complex issues and coordinating with 3rd line and global IT teams . You will liaise with business users to interpret needs, offer training, and promote effective use of approved IT technologies More ❯

Through company expansion I am recruiting for a suitable experienced IT Support Engineer , with at least 3-4 years experience, to provide 2nd Line IT Support for a client based in Market Deeping, Lincolnshire. This is a great opportunity to join a team … and provide broad, core technology support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set. The role is very diverse, so the applicant must be confident on desktop, network and server support, virtualisation technologies More ❯

home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in West Bromwich. If you enjoy solving problems, providing outstanding client service … and developing your technical skills, we’d love to hear from you. What You’ll Be Doing You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in … managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction. Your responsibilities will include: · Owning, updating, and progressing support tickets to give clients confidence in our service. · Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery. · Organising and More ❯

Social network you want to login/join with: IT Support Analyst (2nd line), Edinburgh col-narrow-left Client: Location: Edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 405263d219c9 Job Views: 2 Posted: 02.06.2025 Expiry Date: 17.07.2025 … col-wide Job Description: We are excited to offer an IT Support Analyst - a fantastic opportunity to join the Service Desk team at a well-established company in Edinburgh city centre. The IT team is spread across Edinburgh, Glasgow, and London, providing first, second, and third-line … projects. Key Responsibilities: Maintain and deploy operating systems and applications. Test and install new software, hardware, and systems. Document and develop IT processes. Provide 2nd line application, OS, and hardware support. Resolve user issues and escalate when necessary. Candidate Profile: Essential : Experience with OS and application deployment More ❯

the job poster from Connexa IT Recruitment Connexa IT Recruitment- People. Technology. Connected About the Role: We are looking for an experienced, customer-focused 2nd Line Support Engineer to join our clients IT team. You will be responsible for providing advanced technical support … Manage user accounts, email accounts, and access permissions in Active Directory, Office 365, Group Policies and other relevant systems. Maintain detailed documentation of support tickets, troubleshooting steps, and resolutions in the help-desk system. Monitor and enforce cyber security policies, including user access controls and data protection. Manage … day-to-day operational tasks independently from home. Required Skills & Experience: At least 5 years of experience in an IT support role. Strong knowledge of Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online). Experience of Azure Cloud Services (Azure AD, Azure Backup). Ability to support More ❯

2nd Line Support Engineer | Global Tech Company | Highly competitive salary + Sign on bonus & shares | Swansea | Hybrid (3 days per week in the office) Yolk Recruitment are proud to be working with one of Wales’s most successful tech companies. Based in South Wales they … ve been growing rapidly over numerous years and are now looking to add to their support team to deal with increased client demand. In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to … science graduates or software developers looking to move into an organisation that prioritises career progression and personal development. Basic qualifications: - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems. More ❯

2nd Line Software Support Engineer | Global Tech Company | Highly competitive salary + Sign on bonus & shares | Swansea | Hybrid (3 days per week in the office) Yolk Recruitment are proud to be working with one of Wales's most successful tech companies. Based in South Wales … they've been growing rapidly over numerous years and are now looking to add to their support team to deal with increased client demand. In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service … science graduates or software developers looking to move into an organisation that prioritises career progression and personal development. Basic qualifications: - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems. More ❯

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right … out of managing their medication and ensuring they are confident they are in safe hands with HealthNet. We are looking for an IT Support Analyst to join our busy IT department. We are seeking a highly motivated, talented and experienced IT professional to complement our industry leading Digital … a timely manner. The successful candidate will have prior experience of operating in a similar role. They will be expected to provide 1st/2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Additionally More ❯

Role: 2nd Line Support Engineer Location: Derby Salary: £30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team … that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and … on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking More ❯

join with: Setup: Daily rate contract inside IR35 through umbrella We’re seeking an experienced IT Support Engineer to provide 1st and 2nd line support across desktops, laptops, AV/meeting room tech, printers, and business-critical applications. This is a hands-on … but a broad understanding of LAN/WAN , server infrastructure , and network troubleshooting is essential for resolving complex issues and coordinating with 3rd line and global IT teams . You will liaise with business users to interpret needs, offer training, and promote effective use of approved IT technologies … including Office 365 , SharePoint , and mobile/remote access solutions. You’ll also support engineering applications , managing installation, licensing, and user queries in coordination with international support teams. Key technologies include: Windows OS , Microsoft Office , Active Directory , O365 , SharePoint , follow-me printing , and wireless LAN . More ❯

customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Title: IT Support Analyst Organisation/Team: JD Sports Fashion Plc Group IT Reporting to: IT Service Desk Manager Location: Group Head Office, Bury Level: 5/… opportunities seized by people from all levels of the organisation, working together. Role Description Reporting to the IT Service Desk Manager the IT Support Analyst will be responsible for providing 2 nd line IT Support to the JD business users. To provide technical support … times. An appreciation of ERP solutions, standards, tools and techniques. Experience in a retail environment. Experience of Application Support teams, (1 st , 2nd and 3 rd line). ITIL Foundation qualification (V3 or higher). Experience of IP Telephony. Ability to demonstrate both business and More ❯

NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base. Our client is … development of their team. Responsibilities: Deliver advanced technical support to clients, addressing and resolving a wide range of issues up to second-line level, encompassing Microsoft technologies and VoIP systems. Offer on-site support to troubleshoot and resolve technical challenges effectively, ensuring clear communication … role in project delivery, including the installation and configuration of servers and networks to meet client requirements. Continuously provide insights and feedback to support the improvement of technical processes and service delivery. Log and analyse escalated issues, ensuring comprehensive resolutions are implemented to prevent recurrence. Essential Skills and More ❯

Role: Field IT Support Engineer (MSP Environment) Location: Bromsgrove Salary: £33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when … technology needs a fix? If so, we'd love to meet you. The Role: As a Field IT Support Engineer , you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on … From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 1st to 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops More ❯

tchangetheworldifyoudon’thavedetermination. Weare OneTeam .Weonlysucceedwhenweworktogether. Job Description Role purpose As our company expands, we have created an exciting new opportunity for a 1st/2nd Line IT Support Engineer to join our UK team at Granta Park near Cambridge. You will support the … of teams, based in the UK and US, and look to maintain the excellent IT standards currently practiced at Bicycle. Key responsibilities Help support the Corporate IT Team at Bicycle, comprising all general day to day support activities. Support an internal helpdesk and triage … IT-driven solutions to empower scientific R&D. Work with enterprise security, DR and data solutions to ensure business continuity. Providing routine desktop support to all staff, including the Microsoft Office suite, SharePoint online, Microsoft Teams and Windows 10/11 operating systems. Setting up hardware and software More ❯

more. Base pay range Direct message the job poster from Yolk Recruitment Ltd Principal Consultant | Technology & Digital | Contact me on 07488885438 Let’s connect 2nd Line Support Engineer | Global Tech Company | Highly competitive salary + Sign on bonus & shares | Swansea | Hybrid (3 days per week … successful tech companies. Based in South Wales they’ve been growing rapidly over numerous years and are now looking to add to their support team to deal with increased client demand. In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets … for computer science graduates or software developers looking to move into an organisation that prioritises career progression and personal development. - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems. More ❯

IT Support Engineer Permanent Office-Based – Dalkeith, Edinburgh Posted 11/06/2025 CVs ASAP Start date ASAP Meraki Talent’s client is looking to appoint an IT Support Engineer to provide high-quality technical support across a diverse IT environment. This is … you'll be responsible for ensuring IT services run smoothly and efficiently for both office-based and retail teams. Key Responsibilities of IT Support Engineer • Provide technical support across hardware, software, networks, and mobile devices (Windows, Apple, Android). • Manage incidents and requests via ITSM tools … GDPR, PCI DSS, and IT security standards. Background of IT Support Engineer • Proven experience in IT support in 1st/2nd Line • Strong troubleshooting skills across hardware, software, and networks. • Familiar with Windows Server, Office 365, Teams, SharePoint, and cloud services. • Excellent communication More ❯

Job Title: 2nd Line Support Engineer Location: Bristol (hybrid) Salary: £28,000 - £35,000 This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support … phone, email, chat and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange More ❯

Assistant Network Manager/2nd Line Technician Reigate - Onsite in School. £30k - £33k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of … team.looking for an Assistant Network Manager based on a client site to work as part of our managed service team. Key Tasks ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and … Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own More ❯