Change Management Jobs in the UK excluding London

126 to 150 of 938 Change Management Jobs in the UK excluding London

IT Project Manager (Ref: 192571)

Crewe, England, United Kingdom
Forsyth Barnes
to lead a critical initiative focused on transitioning technology vendors into live service as part of a wider digital transformation. This is a high-impact role, enabling enterprise-wide change and supporting our journey towards smarter, more connected, and more sustainable operations. What You’ll Do • Lead end-to-end delivery of service transition projects, ensuring new vendor services … with IT, business leaders, vendors, and external partners to deliver enterprise-wide technology solutions. • Collaborate with Commercial and Legal teams on contracts, SLAs, and vendor performance. • Apply structured business change management to derisk transitions and drive adoption. • Provide clear and confident communication to senior stakeholders, translating complex technical details into business value. • Align IT infrastructure, enterprise applications, and … digital transformation initiatives in large enterprise environments. • Strong knowledge of IT service transition processes, infrastructure, enterprise systems, and integrations. • A track record of delivering IT solutions that enable business change at scale. • Excellent stakeholder management skills, with the ability to influence senior executives. • Strong commercial awareness, including contract and SLA negotiation. • Exceptional written, verbal, and presentation skills. • Business More ❯
Posted:

IT Project Manager (Ref: 192571)

warrington, cheshire, north west england, united kingdom
Forsyth Barnes
to lead a critical initiative focused on transitioning technology vendors into live service as part of a wider digital transformation. This is a high-impact role, enabling enterprise-wide change and supporting our journey towards smarter, more connected, and more sustainable operations. What You’ll Do • Lead end-to-end delivery of service transition projects, ensuring new vendor services … with IT, business leaders, vendors, and external partners to deliver enterprise-wide technology solutions. • Collaborate with Commercial and Legal teams on contracts, SLAs, and vendor performance. • Apply structured business change management to derisk transitions and drive adoption. • Provide clear and confident communication to senior stakeholders, translating complex technical details into business value. • Align IT infrastructure, enterprise applications, and … digital transformation initiatives in large enterprise environments. • Strong knowledge of IT service transition processes, infrastructure, enterprise systems, and integrations. • A track record of delivering IT solutions that enable business change at scale. • Excellent stakeholder management skills, with the ability to influence senior executives. • Strong commercial awareness, including contract and SLA negotiation. • Exceptional written, verbal, and presentation skills. • Business More ❯
Posted:

Senior Product Owner

Newcastle upon Tyne, United Kingdom
Hybrid / WFH Options
NHS Business Services Authority
will be passionate about working collaboratively and enjoy delivering within a fast paced and complex organisation, building trusting relationships with subject matter experts and stakeholders. You will have line management responsibility for a group of Product Owners and will support and mentor others as well as promote the work of the Product team. We welcome applications from across the … office base, and flexibility to travel as required for team collaboration. Main duties of the job As a Senior Product Owner, you'll be a trusted advisor and product management expert, working closely with stakeholders, suppliers, and users to shape and assure the design and delivery of the Future NHS Workforce Solution. Coordinate, oversee and guide the product development … products within a defined portfolio and/or a specific project Leading assurance activities across product design, development, and implementation Collaborating with NHS stakeholders to validate designs and support change management Supporting data migration and ensuring alignment with non-functional requirements Driving user satisfaction, uptake, and benefits realisation Leading pilot, testing, and implementation planning Managing risks and governance More ❯
Employment Type: Permanent
Salary: £55690.00 - £62682.00 a year
Posted:

IT Business Analyst

london (biggin hill), south east england, united kingdom
Formula One
on society beyond the track. Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. We are seeking a detail-oriented Business Analyst to … business needs and technology by gathering, analysing, and documenting requirements to deliver effective solutions that optimise processes and support organisational goals. You will work closely with: Project and Programme Management, Business Stakeholders and Functional Leads, Technical Architects, SMEs, Partners and Suppliers (3rd Parties). Key Responsibilities Requirement Gathering: Collaborate with stakeholders to capture functional and data requirements and liaise … and alignment with business goals. Document and validate requirements via standard formats, facilitating stakeholder reviews for completeness and feasibility. Prioritise and maintain requirements throughout the project lifecycle to support change control. Work closely with architects, developers, testers, and project managers to ensure requirements are tracked, implemented and tested correctly. Ensure all documentation is version-controlled, peer-reviewed, meets F1 More ❯
Posted:

Project Manager - Oracle Fusion Transformation

Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
VIQU IT Recruitment
have partnered with a leading organisation embarking on a major Oracle Fusion and EPM transformation programme. This is a pivotal role for an experienced Project Manager with strong business change expertise, responsible for delivering complex transformation projects that integrate Oracle Fusion Core and EPM solutions into existing business operations. You will lead end-to-end project delivery, managing stakeholders … budgets, and timelines, while driving adoption and change across multiple business functions. Key Responsibilities of the Project Manager – Oracle Fusion Transformation: Manage full lifecycle Oracle Fusion Core and EPM transformation projects from initiation to delivery. Oversee planning, resourcing, budgeting, and risk management to ensure successful project outcomes. Lead on business change activities, ensuring teams and processes are … Facilitate stakeholder engagement, workshops, and communication plans to drive user adoption. Monitor project progress, manage dependencies, and escalate issues proactively. Contribute to continuous improvement across project delivery methodologies and change management processes. Key Requirements of the Project Manager – Oracle Fusion Transformation: Proven experience delivering Oracle Fusion Core and/or EPM projects within large-scale organisations. Demonstrated capability More ❯
Employment Type: Full-Time
Salary: £100,000 - £120,000 per annum
Posted:

Head of EDI Client Team Education Infrastructure

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
ACIVICO (DESIGN, CONSTRUCTION AND FACILITIES MANAGEMENT) LIMITED
Acivico is a dynamic, multi-disciplinary company delivering building consultancy, design, project and cost management, and facilities management services to both public and private sector clients. With Civic values at our core, were committed to bridging the gap between sectors and becoming the #partnerofchoice for inclusive, impactful built environment solutions. About the Role We are expanding our Design … quality. This role oversees a team of project managers and delivery specialists, fostering a culture of excellence, collaboration, and continuous improvement. Key responsibilities include: Strategic planning, stakeholder engagement, resource management, risk mitigation, and performance tracking. The role acts as the primary point of contact for our educational client during project delivery, ensuring their needs are met and expectations exceeded. … scoping new projects, and identifying opportunities for growth and innovation. This role will be to lead the end-to-end delivery of development projects from site due diligence, design management, and planning, through to procurement, construction, and handover. Ensure delivery aligns with budget, programme, and investor expectations, implementing best-in-class governance, reporting, and project controls. Serve as the More ❯
Employment Type: Contract, Work From Home
Rate: £60,000
Posted:

Global Service Delivery Manager

london, south east england, united kingdom
TECEZE
will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem … and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations … closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met. Identify project risks and implement mitigation strategies. Oversee resource allocation, scheduling, and dependency management across global teams. Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements Lead and manage large staffing operations (permanent, contract, and More ❯
Posted:

Global Service Delivery Manager

slough, south east england, united kingdom
TECEZE
will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem … and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations … closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met. Identify project risks and implement mitigation strategies. Oversee resource allocation, scheduling, and dependency management across global teams. Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements Lead and manage large staffing operations (permanent, contract, and More ❯
Posted:

Global Service Delivery Manager

london (city of london), south east england, united kingdom
TECEZE
will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem … and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations … closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met. Identify project risks and implement mitigation strategies. Oversee resource allocation, scheduling, and dependency management across global teams. Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements Lead and manage large staffing operations (permanent, contract, and More ❯
Posted:

Digital Project Manager - Contract Inside IR35

Surrey, England, United Kingdom
Hybrid / WFH Options
Bodhi
Project Manager will have overall ownership of project delivery — managing either in-house initiatives or partner-led projects within defined timelines and budgets. The role requires strong experience in change management , vendor management , and familiarity with quality management systems (QMS) and ISO 9001 standards. The successful candidate will ensure projects are delivered efficiently, driving value and … functional and distributed teams , including virtual and remote work environments. Strong analytical thinking with the ability to anticipate issues and identify effective solutions. Excellent communication, facilitation, negotiation, and stakeholder management skills. Experience using project management tools such as JIRA is preferred. Success Indicators Effective and proactive management of projects and programs with a strong focus on risk … and deliver results to tight deadlines. Demonstrated enthusiasm and drive for digital transformation and eCommerce initiatives. Key Relationships Regional and European business process and support teams. Subsidiary and partner management teams. Scope: Approximately 30 key communication partners across European subsidiaries and operational functions. Education and Qualifications Educated to degree level or equivalent experience. Skills and Attributes Essential: Strong business More ❯
Posted:

ERP Project Manager

Glasgow, City of Glasgow, United Kingdom
Hybrid / WFH Options
Cathcart Technology
project scope, risks, and budgets while ensuring alignment with organisational objectives. ** Coordinate cross functional teams, including IT, finance, supply chain, and external JD Edwards consultants. ** Facilitate process optimisation and change management initiatives to ensure smooth adoption of JD Edwards EnterpriseOne. ** Maintain project documentation, reporting progress and KPIs to executive leadership. ** Support the organisation in leveraging JD Edwards' capabilities … manage multiple stakeholders with competing priorities across international teams. ** Solid understanding of business processes across finance, supply chain, and operations. ** Excellent communication, leadership, and problem-solving skills. ** Familiarity with change management principles and project management methodologies (Agile or Waterfall). ** Relevant certifications (PMP or equivalent) are highly desirable. Why This Role Is Exciting: ** Take ownership of a More ❯
Employment Type: Permanent
Salary: £60000 - £80000/annum
Posted:

ERP Project Manager

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid / WFH Options
Cathcart Technology
project scope, risks, and budgets while ensuring alignment with organisational objectives. ** Coordinate cross functional teams, including IT, finance, supply chain, and external JD Edwards consultants. ** Facilitate process optimisation and change management initiatives to ensure smooth adoption of JD Edwards EnterpriseOne. ** Maintain project documentation, reporting progress and KPIs to executive leadership. ** Support the organisation in leveraging JD Edwards' capabilities … manage multiple stakeholders with competing priorities across international teams. ** Solid understanding of business processes across finance, supply chain, and operations. ** Excellent communication, leadership, and problem-solving skills. ** Familiarity with change management principles and project management methodologies (Agile or Waterfall). ** Relevant certifications (PMP or equivalent) are highly desirable. Why This Role Is Exciting: ** Take ownership of a More ❯
Employment Type: Permanent, Work From Home
Salary: £80,000
Posted:

Process Optimisation and Digitisation - Associate Director

Southampton, Hampshire, United Kingdom
Aztec
complex situations Strong and effective communication skills with the ability to produce clear and concise written and presentation materials. Experience working in a technology engagement environment Proven experience leading change management initiatives Good experience in controlling and managing risk Advantageous Change Management qualification and/or an Agile/Project Management qualification We will provide More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Applications Support Analyst *Internal applicants only*

Carlisle, United Kingdom
Hybrid / WFH Options
North Cumbria Integrated Care NHS Foundation Trust
are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours per week. The role offers hybrid working … escalate and resolve issues and requests. Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a … literacy oExcellent communication skills oAbility to learn quickly, cope under pressure and prioritise own workload oLogical, flexible and enthusiastic oOrganisation skills oTeam player oProblem identification skills oPositive attitude to change Desirable oPresentation Skills Knowledge and Experience Essential Understanding of application purposes and requirements in a clinical environment e.g. Patient Administration System (PAS), Electronic Patient Records (EPRs) Experience using Microsoft More ❯
Employment Type: Permanent
Salary: £27485.00 - £30162.00 a year
Posted:

Service Management Specialist - JSM

Whitley, Wiltshire, United Kingdom
CBSbutler Holdings Limited trading as CBSbutler
Service Management Specialist - JSM Rate: 580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and change management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute More ❯
Employment Type: Contract
Rate: GBP Annual
Posted:

Service Management Specialist - JSM

Corsham, Wiltshire, Whitley, United Kingdom
CBSbutler Holdings Limited trading as CBSbutler
Service Management Specialist - JSM Rate: £580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and change management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute More ❯
Employment Type: Contract
Posted:

Business Change Analyst/Lead

Glasgow, Lanarkshire, Scotland, United Kingdom
Hays Specialist Recruitment Limited
programmes in Scotland. This multi-year initiative is reshaping how services are delivered, how data is used, and how teams collaborate across departments. Your New Role As a Business Change Analyst, you'll be at the heart of this transformation. You'll apply change management methodologies across multiple workstreams, conduct impact assessments, and develop tools to support … communication, training, and stakeholder engagement. You'll work closely with senior leaders and governance boards to ensure change is embraced and sustained, helping embed new technologies and ways of working across the organisation. What You'll Need to Succeed Proven experience in change management within complex environments, ideally involving systems and data projects Strong knowledge of change … You'll work alongside visionary leaders, contribute to high-profile initiatives, and help define what transformation looks like in the public sector. If you're ready to drive meaningful change and leave a lasting legacy, we want to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward More ❯
Employment Type: Contractor
Rate: £400 - £450 per day
Posted:

IT Project Manager - Remote

Sheffield, South Yorkshire, England, United Kingdom
Hybrid / WFH Options
BCT Resourcing
monitoring its progressDelivering IT projects within the agreed governance structure, timescales, scope and budgetTracking, prioritising and resolving issues and managing risks throughout the delivery processBudget and resource forecasting and management for each projectDefining the governance structure for each projectManaging Third Party deliverables and relationships in line with contractual obligationsProviding effective and timely reports to ensure stakeholders are kept up … project lifecycleLead a small team of project managers, business analysts and business product owners to ensure successful delivery of projectsLead on specific areas contributing to the development of the Change Function within the Change Management TeamKey skills:Significant experience of delivering progressive information technology change.Understanding what good design, development and testing looks like to enable robust discussions … with technology resources and suppliers on the project.Strong change management and leadership skills, and the ability to apply them to implement new systems and redesign work.Experience of running senior stakeholder meetings e.g. Steering groups as well as workshops to facilitate an agreed decision/outcome.Experience of commercial negotiations with suppliers to input into contracts for project delivery.Experience of More ❯
Employment Type: Full-Time
Salary: £70,000 per annum
Posted:

Business Systems Delivery Director

london, south east england, united kingdom
Colt Data Centre Services
levels of availability, performance and support. This role collaborates with internal and external stakeholders, including third-party vendors, to optimise system solutions and align them with business objectives. OUTCOMES Change Management Strategy: Develop and implement frameworks for managing changes to business systems, ensuring alignment with organizational objectives. System Architecture & Design: Define and oversee system architecture, ensuring solutions are … scalable, secure, and aligned with business needs. Requirements Gathering & Impact Assessment: Work with stakeholders to identify, document, and analyse system change requirements, evaluating potential impacts across business processes. Development & Implementation: Oversee the design, development, and deployment of system enhancements, ensuring adherence to technical and business requirements. Testing & Validation: Lead rigorous testing and validation processes to confirm system changes meet … minimise disruption to business operations. Post-Implementation Review & Continuous Improvement: Monitor system performance post-deployment, gather feedback, and drive ongoing improvements based on user experience and operational needs. Release Management: Coordinate software releases, ensuring smooth deployment and transition into production environments. Risk Management: Identify potential risks in system implementation and proactively develop mitigation strategies. Platform Operations, Management More ❯
Posted:

Business Systems Delivery Director

slough, south east england, united kingdom
Colt Data Centre Services
levels of availability, performance and support. This role collaborates with internal and external stakeholders, including third-party vendors, to optimise system solutions and align them with business objectives. OUTCOMES Change Management Strategy: Develop and implement frameworks for managing changes to business systems, ensuring alignment with organizational objectives. System Architecture & Design: Define and oversee system architecture, ensuring solutions are … scalable, secure, and aligned with business needs. Requirements Gathering & Impact Assessment: Work with stakeholders to identify, document, and analyse system change requirements, evaluating potential impacts across business processes. Development & Implementation: Oversee the design, development, and deployment of system enhancements, ensuring adherence to technical and business requirements. Testing & Validation: Lead rigorous testing and validation processes to confirm system changes meet … minimise disruption to business operations. Post-Implementation Review & Continuous Improvement: Monitor system performance post-deployment, gather feedback, and drive ongoing improvements based on user experience and operational needs. Release Management: Coordinate software releases, ensuring smooth deployment and transition into production environments. Risk Management: Identify potential risks in system implementation and proactively develop mitigation strategies. Platform Operations, Management More ❯
Posted:

Business Systems Delivery Director

london (city of london), south east england, united kingdom
Colt Data Centre Services
levels of availability, performance and support. This role collaborates with internal and external stakeholders, including third-party vendors, to optimise system solutions and align them with business objectives. OUTCOMES Change Management Strategy: Develop and implement frameworks for managing changes to business systems, ensuring alignment with organizational objectives. System Architecture & Design: Define and oversee system architecture, ensuring solutions are … scalable, secure, and aligned with business needs. Requirements Gathering & Impact Assessment: Work with stakeholders to identify, document, and analyse system change requirements, evaluating potential impacts across business processes. Development & Implementation: Oversee the design, development, and deployment of system enhancements, ensuring adherence to technical and business requirements. Testing & Validation: Lead rigorous testing and validation processes to confirm system changes meet … minimise disruption to business operations. Post-Implementation Review & Continuous Improvement: Monitor system performance post-deployment, gather feedback, and drive ongoing improvements based on user experience and operational needs. Release Management: Coordinate software releases, ensuring smooth deployment and transition into production environments. Risk Management: Identify potential risks in system implementation and proactively develop mitigation strategies. Platform Operations, Management More ❯
Posted:

JIRA Workflow SME - Service Management

Corsham, Wiltshire, Whitley, United Kingdom
CBSbutler Holdings Limited trading as CBSbutler
JIRA Workflow SME - Service Management Rate: £650 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service … Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and change management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute More ❯
Employment Type: Contract
Posted:

JIRA Workflow SME - Service Management

Whitley, Wiltshire, United Kingdom
CBSbutler Holdings Limited trading as CBSbutler
JIRA Workflow SME - Service Management Rate: 580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service … Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and change management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute More ❯
Employment Type: Contract
Rate: GBP Annual
Posted:

Techno Functional Consultant

Sheffield, South Yorkshire, England, United Kingdom
KBC Technologies UK LTD
seeking an experienced Techno Functional Consultant to join a leading global organization. This role offers the opportunity to work on high-impact audits across technology, cyber security, and risk management within a complex banking and financial services environment. You will be responsible for managing and delivering large-scale audits, influencing multiple stakeholders, and ensuring robust governance and risk frameworks … are in place. Key Responsibilities Lead and deliver complex technology and cyber audits, ensuring timely completion and high-quality outcomes. Assess and strengthen risk management processes, controls, and compliance frameworks. Influence and collaborate with cross-functional teams, project managers, and senior stakeholders. Provide clear, concise reporting and recommendations to executive-level audiences. Drive governance, change management, and … issues into simple, actionable insights for business leaders. Knowledge & Experience Strong knowledge of internal audit processes , with a focus on technology and cyber audits . Excellent understanding of risk management frameworks . Proven track record of delivering large and complex audits on time. Extensive experience in banking environments and cybersecurity projects . Strong stakeholder management, with the ability More ❯
Employment Type: Contractor
Rate: Salary negotiable
Posted:

Service Quality Manager

Newcastle Upon Tyne, England, United Kingdom
Hybrid / WFH Options
TechNET IT Recruitment Ltd
compliance with ITIL and ISO standards Continuous Improvement & Process Optimisation Identify service delivery gaps and lead root cause analyses Partner with Service Delivery teams to enhance incident, problem, and change management processes Produce quality dashboards and service performance reports to drive data-led decision-making Stakeholder Engagement Act as a point of contact for service quality discussions with … improvement opportunities Recommend automation solutions to streamline service delivery and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical … effective solutions Strong communicator, capable of engaging both technical and non-technical audiences Excellent documentation and report-writing ability Leadership & Collaboration Experience training or mentoring IT teams on service management best practices Proven ability to build collaborative relationships with stakeholders and cross-functional teams Adaptable problem-solver who thrives under pressure and drives results More ❯
Posted:
Change Management
the UK excluding London
10th Percentile
£28,250
25th Percentile
£36,250
Median
£51,500
75th Percentile
£63,750
90th Percentile
£75,000