251 to 275 of 409 Change Management Jobs in the UK excluding London

first point of contact for customers via phone and service portal Log, manage, and update incidents and service requests within the Service Management tool Ensure all tickets contain accurate and detailed information, including steps to reproduce issues Escalate incidents to appropriate resolver groups when required Provide timely updates … with agreed SLAs Build strong customer relationships and deliver a high level of customer satisfaction Escalate high-priority incidents to senior team members or management Contribute to and maintain knowledge base documentation Support daily Service Desk operations and priorities Collaborate with wider teams across the business to resolve issues ...

product backlog to maximise value Develop user stories and support agile delivery (Scrum/SAFe) Ensure solutions meet business needs and quality expectations Support change management and continuous improvement Skills & Experience Experience in a Product Owner or similar role Insurance or financial services background preferred Familiarity with agile … methodologies and tools (e.g. JIRA) Strong stakeholder management and communication skills Ability to manage multiple priorities in a fast-paced environment ...

over 5,000 schools across the UK. Key Responsibilities Operational Leadership & Transformation Lead operational teams to deliver consistent, high-quality services. Drive process improvement, change management, and operational modernisation. Align ways of working across field teams, service desk, and projects. Champion a culture of continuous improvement and operational … Provide insight on resource planning, capacity, service development, and long-term operational needs. People Leadership Build strong leadership within operational teams. Drive accountability, performance management, and workforce planning. Identify and develop future leaders. Work closely with People & Culture to support engagement and development. Skills & Experience Essential Extensive experience ...

ambitious period of transformation. Following significant transformation over the past year, the organisation is now entering the next phase of growth, including major systems change and a strong focus on digital maturity. They are now seeking a Head of Business Systems to provide strategic leadership across their business-critical … aligned to organisational priorities Lead and develop specialist systems teams, creating clarity, collaboration and momentum Oversee a complex portfolio of systems spanning workforce management, learning, care planning, finance and CRM Ensure systems are well governed, secure and efficient, with clear access controls, configurations and automated workflows ...

ambitious period of transformation. Following significant transformation over the past year, the organisation is now entering the next phase of growth, including major systems change and a strong focus on digital maturity. They are now seeking a Head of Business Systems to provide strategic leadership across their business-critical … aligned to organisational priorities Lead and develop specialist systems teams, creating clarity, collaboration and momentum Oversee a complex portfolio of systems spanning workforce management, learning, care planning, finance and CRM Ensure systems are well governed, secure and efficient, with clear access controls, configurations and automated workflows ...

would suit someone with a grounding in finance who enjoys systems, problem solving and driving process improvement. The opportunity You will: Support the lifecycle management of core financial systems including M3 CloudSuite, Basware and Tagetik Manage incidents and service requests in line with agreed service levels and ITIL best … practice Investigate recurring issues and implement long term, sustainable fixes Support automation and AI driven process improvements Ensure adherence to change management and security protocols Partner with finance stakeholders to identify and deliver system enhancements Provide user support, documentation and training materials Ensure systems remain compliant with financial ...

solution architects, and technical teams to ensure requirements are understood and implemented correctly Support testing by reviewing scripts, triaging defects, and resolving queries Lead change activities including communications, training plans, and operational readiness Assess business impact of proposed changes and ensure maximum improvements to business operations Utilise structured solution … technology environments Experience bridging business and IT using data analytics to assess processes and deliver actionable insights Strong user story writing and backlog management capability Experience working with cross-functional teams, including developers, testers, UX, product, DevOps, and technical architects Basic understanding of APIs, databases, system integration, and cloud ...

fast-moving, regulated Financial Services environment. This is a pivotal position designed for a driven delivery focused professional able to spearhead AI-led change management while maintaining the stability of a large-scale pensions administration operation servicing over three million members. This important multifaceted role requires a "left … resilient, enthusiastic, and ready to make a significant career impact. Experience: You must have a proven track record of leading or supporting complex change initiatives within a regulated environment (eg, Banking, Insurance, Wealth Management etc.) Skills: A strong background in organizational change and operational development is essential ...

physical environments. Your day will include supporting and improving VMware infrastructure, administering Windows Server environments, and helping ensure continuity through effective backup, recovery, and change management practices. Youll work on site at our unique facility to support and improve air-gapped infrastructure. This is a collaborative, hands … your role will include keeping technical documentation up to date, and contributing to service stability through proactive maintenance, system improvements, and adherence to change control processes. The invaluable experience youll bring, to help us achieve more Were expecting that youve done this role before, so youll know ...

Engineer. Overall Purpose: The Systems Quality Engineer plays a pivotal role in fostering excellence by overseeing the development, implementation, and continual enhancement of quality management systems and standards throughout the organization. This role involves ensuring adherence to company procedures and spearheading initiatives to drive continuous improvement championing a culture … driving force in upholding quality benchmarks. Key Duties: Collaborate closely with the Quality team and company stakeholders to establish, monitor, and implement the Quality Management Systems (QMS) and contractual/legal governance such as PED 2014/68/EU. Devise, refine, and enhance the Integrated Management System ...

focused on leading the delivery of strategic business initiatives from approval through to successful implementation. You'll act as the accountable business owner for change initiatives, ensuring outcomes are delivered effectively, risks are managed, and the organisation is fully prepared for change. Operating in a dual-leadership model alongside … real commercial value. This role is ideal for someone who thrives in complex environments, enjoys influencing at a senior level, and can drive business change across multiple stakeholders. Key Responsibilities Accountable for end-to-end delivery of business initiatives, from approval to benefit realization Define, track and ensure achievement ...

Salary: £24.41/h About the Role We are looking for an experienced Digital Systems Manager to join our IT team and lead the management, development and support of Line of Business (LOB) systems across the organisation. This role is key to ensuring our critical applications and services … secure, efficient and meet operational needs. Key Responsibilities IT System Management Manage and maintain LOB systems including Finance, HR, Fleet, Stores, Prevention & Protection and Operational Applications. Lead the development and implementation of new and existing IT systems. Manage daily service requests and incidents, ensuring SLAs are achieved. Oversee system ...

problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. Valid driving licence ...

improvement. Support process redesign, optimisation, and standardisation initiatives. Produce clear documentation, insights, and recommendations for decision-makers. Contribute to governance, continuous improvement, and change management activities. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

process flows, user stories, acceptance criteria and documentation. Lead impact assessments across multiple business streams. Support major implementations and ensure operational readiness. Contribute to change management activities including comms and training. Collaborate closely with UX designers, developers, testers, and architects. Participate in Agile ceremonies and help shape ...

relationships with business and technical stakeholders. Experienced in agile and DevOps environments with a focus on digital transformation. Strong decision-making, problem-solving, and change management capabilities. Committed to continuous learning, innovation, and driving technology excellence across the enterprise. Agencies: McCormick as needed will work with external recruitment ...

Salary: £24.41/h About the Role We are looking for an experienced Digital Systems Manager to join our IT team and lead the management, development and support of Line of Business (LOB) systems across the organisation. If you are considering sending an application, make sure … entire description. This role is key to ensuring our critical applications and services are secure, efficient and meet operational needs. Key Responsibilities IT System Management Manage and maintain LOB systems including Finance, HR, Fleet, Stores, Prevention & Protection and Operational Applications. Lead the development and implementation of new and existing ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root … causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer ...

point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support … enhance service levels • Responsible for delivering assigned enablement projects to time and budget to achieve agreed objectives • Ensure that all changes follow the internal change management processes Decision Making/Freedom to Act: • Provides on-call support outside of regular business hours, as needed. • Due to the nature ...

site and remote access scenarios. Measure and validate network performance metrics against SLAs. Support troubleshooting using packet captures, logs, and telemetry data. Test Management and Reporting Create and maintain test plans, test cases, and RTM aligned to releases. Execute functional, regression, and integration testing with clear defect reporting. Provide …/No-Go inputs. Maintain audit-ready documentation aligned with ITIL processes. Governance and Security Follow security guidelines for SC-cleared environments. Adhere to change management and CAB processes with proper test coverage. Required Skills and Qualifications 3–7 years of manual testing with strong network testing experience ...

systems supporting business operations * Oversee infrastructure including networks, cloud platforms, servers, and end-user environments * Implement and maintain structured incident, problem, and change management processes * Lead root cause analysis and drive preventative improvements * Own disaster recovery and business continuity planning, ensuring resilience across all systems * Maintain strong cybersecurity … controls, including patching, vulnerability management, and access control * Manage third-party vendors, SLAs, and IT operational budgets * Drive a culture of accountability, operational discipline, and continuous improvement Skills and Experience Essential: * Proven experience leading IT operations in a multi-site or operational environment * Strong technical background across infrastructure, cloud ...

seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk … deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout. KEY RESPONSIBILITIES Customer Support & Incident Management Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk. Log, categorise, and prioritise tickets ...

operational services. Key Responsibilities Lead the end-to-end delivery of patient-facing technology solutions , including digital apps and portals Drive transformation and change management to ensure adoption by patients, clinicians, and operational teams Provide strong change leadership , engaging stakeholders across clinical, digital, and operational functions Manage … lead supplier relationships , including contract management, performance oversight, and delivery assurance Negotiate with suppliers to ensure value for money, quality delivery, and adherence to timelines Work closely with EPR suppliers and internal digital teams to ensure alignment with the wider digital strategy Identify and manage risks, issues, and dependencies ...

Experience with virtualisation (VMware or Hyper-V) Understanding of security fundamentals (patching, endpoint protection, access control) Experience working within ITIL-style processes (incident, request, change management) Ability to communicate technical issues to non-technical users Nice to have’s Experience with Microsoft Azure, Defender, Entra ID, Intune, Exchange … including servers, storage, networking and cloud platforms Performing system health checks and reporting issues Carrying out approved configuration changes and maintenance Service Requests & Incident Management Acting as an escalation point for complex service desk tickets Troubleshooting and resolving technical issues Escalating recurring or design-level issues with clear documentation ...

Experience with virtualisation (VMware or Hyper-V) Understanding of security fundamentals (patching, endpoint protection, access control) Experience working within ITIL-style processes (incident, request, change management) Ability to communicate technical issues to non-technical users Nice to have’s Experience with Microsoft Azure, Defender, Entra ID, Intune, Exchange … including servers, storage, networking and cloud platforms Performing system health checks and reporting issues Carrying out approved configuration changes and maintenance Service Requests & Incident Management Acting as an escalation point for complex service desk tickets Troubleshooting and resolving technical issues Escalating recurring or design-level issues with clear documentation ...