South East London, England, United Kingdom Hybrid / WFH Options
Cognitive Group | Part of the Focus Cloud Group
firms to deliver better outcomes for both clients and businesses. Their platform is a unified, AI enabled, low code legal practice management system built on Microsoft technologies. It streamlines clientonboarding, CRM, document management, financial workflows, matter handling, and compliance—all within a seamless ecosystem tsuro.co.uk. Role Overview As a Business Analyst at Tsuro, you’ll act … product teams, and technologists. You’ll help translate real-world legal practices into digital workflows, optimizing how lawyers and firms leverage AI-driven tools for case management, billing, and client engagement. Key Responsibilities Stakeholder Engagement Conduct workshops, interviews, and surveys with legal staff and practice managers to understand current processes, challenges, and user needs. Requirement Gathering & Analysis Elicit and … system integrations) and map them to use cases, journeys, and workflows specific to legal matter handling, CRM, and billing processes. Process Modelling Develop current & future state process flows (e.g., client matter onboarding, fee estimation, document lifecycle) and propose improvements leveraging Tsuro’s low-code solution. Solution Design & Validation Collaborate with UX, product managers, and engineers to ideate More ❯
process improvements and knowledge base documentation. * Support the onboarding of new clients and participate in configuration/setup activities. * Contribute to team meetings and share insight on client support trends or platform improvements. Infrastructure Support * Maintain and support internal IT infrastructure including networks, laptops, desktops, printers, and display equipment. * Prepare and provision IT equipment for new starters … management including secure disposal. * Experience with cloud services, remote support tools, and cybersecurity principles. * Microsoft Certified Professional or willingness to achieve MCP qualifications through self- study Personal Qualities * A client-focused approach with strong interpersonal and communication skills. * High levels of enthusiasm, motivation, and a proactive attitude. * Calm, composed and solution-focused under pressure. * Detail-oriented with the ability … to manage multiple priorities. * Strong problem-solving skills focused on practical, timely solutions. * Adaptability to changing client needs and shifting business priorities. * A team player who thrives in a collaborative environment. * Ability to communicate clearly and confidently with stakeholders at all levels. Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field or vocational infrastructure More ❯
South East London, London, United Kingdom Hybrid / WFH Options
Context
Saas Solutions Manager Keywords: SaaS Product - implementation/clientonboarding CRM - e.g. Salesforce/HubSpot BI Tooling - e.g. Tableau or Power BI Finance Systems - e.g. Sage/Qube/IRIS Technical, Business and/or Data Analysis Established PropTech SaaS business in the process of revolutionising residential real estate management for agents and property managers are seeking … a Solutions Manager to lead clientonboarding, drive platform implementation and enhance their cutting-edge property management solution. The organisation are part of a group-structured business (real estate investment management company with >£3bn Assets Under Management), located in Central London. They are in the final stages of deploying their property management solution to the market with … multiple listed entities expressing significant interest. Excellent time to join with considerable scope for advancement. Your role will be to lead assist implementation and onboarding of new clients into the platform, working with the team in familiarisation, training, and support for all systems involved in implementations. You'll help address challenges presented by clients as well as come More ❯
foundation certification or experience working within ITIL frameworks. Basic technical knowledge or helpdesk background is a plus. Familiarity with Microsoft 365, Azure, and other common MSP tools Job responsibilities ClientOnboarding: Coordinate all onboarding activities, including account creation, service provisioning, hardware/software setup, and internal resource allocation. Liaise with clients to gather necessary information … and documentation. Ensure all onboarding tasks are tracked, documented, and completed within SLAs. Conduct welcome calls and ensure a smooth handover to the support team. Client Offboarding: Manage and track offboarding processes including account deactivation, data retrieval or destruction, hardware return, and access revocation. Ensure security and compliance standards are met during offboarding. Communicate final actions and … internal and external stakeholders. Service Agreement Management: Facilitate changes to service agreements such as license counts, scope changes, and contract renewals or terminations. Work with account managers to ensure client expectations are clearly documented and updated in internal systems. Maintain accurate records of agreement amendments in PSA/CRM tools. Cross-functional Coordination: Act as a liaison between sales More ❯
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Nexbotix
we believe in adaptive, new-ways-of-working, in a culture of learning and agility. As we enter the next stage of our growth, we are revamping our customeronboarding approach. We are looking for more clock speed that gets our customer automations designed and deployed, in the optimal time window, to start delivering value and customer success. … identification, process scoping, process design, build, test and deploy, with UAT support. The focus will be to create ‘products’ form the automations that can be scaled across our broader client base. You will work as part of a collaborative technical team, delivering high-quality automation solutions while also owning the relationship with the customer’s business stakeholders. You’ll … based in or near the Bristol area would be ideally positioned for success. On-site expectation are around 3 days per month but need to be fluid based upon client requirements. About You You are an experienced automation developer and automation enthusiast who enjoys building real-world solutions that make businesses more efficient. You are proactive, analytical, and comfortable More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Nextech Group Limited
Create and maintain knowledge base articles and standard operating procedures. Technical Support & Escalation Provide hands-on 1st line technical support across desktop, network, and application issues. Assist with onboarding of new clients and implementation of new services. Maintain up-to-date knowledge of products, technologies, and best practices relevant to the MSP environment. Identify recurring issues and contribute More ❯
Leigh, Greater Manchester, United Kingdom Hybrid / WFH Options
Nexbotix
we believe in adaptive, new-ways-of-working, in a culture of learning and agility. As we enter the next stage of our growth, we are revamping our customeronboarding approach. We are looking for more clock speed that gets our customer automations designed and deployed, in the optimal time window, to start delivering value and customer success. More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Nexbotix
we believe in adaptive, new-ways-of-working, in a culture of learning and agility. As we enter the next stage of our growth, we are revamping our customeronboarding approach. We are looking for more clock speed that gets our customer automations designed and deployed, in the optimal time window, to start delivering value and customer success. More ❯
Altrincham, Greater Manchester, United Kingdom Hybrid / WFH Options
Nexbotix
we believe in adaptive, new-ways-of-working, in a culture of learning and agility. As we enter the next stage of our growth, we are revamping our customeronboarding approach. We are looking for more clock speed that gets our customer automations designed and deployed, in the optimal time window, to start delivering value and customer success. More ❯
Bolton, Greater Manchester, United Kingdom Hybrid / WFH Options
Nexbotix
we believe in adaptive, new-ways-of-working, in a culture of learning and agility. As we enter the next stage of our growth, we are revamping our customeronboarding approach. We are looking for more clock speed that gets our customer automations designed and deployed, in the optimal time window, to start delivering value and customer success. More ❯
Bury, Greater Manchester, United Kingdom Hybrid / WFH Options
Nexbotix
we believe in adaptive, new-ways-of-working, in a culture of learning and agility. As we enter the next stage of our growth, we are revamping our customeronboarding approach. We are looking for more clock speed that gets our customer automations designed and deployed, in the optimal time window, to start delivering value and customer success. More ❯
we believe in adaptive, new-ways-of-working, in a culture of learning and agility. As we enter the next stage of our growth, we are revamping our customeronboarding approach. We are looking for more clock speed that gets our customer automations designed and deployed, in the optimal time window, to start delivering value and customer success. More ❯
Ashton-Under-Lyne, Greater Manchester, United Kingdom Hybrid / WFH Options
Nexbotix
we believe in adaptive, new-ways-of-working, in a culture of learning and agility. As we enter the next stage of our growth, we are revamping our customeronboarding approach. We are looking for more clock speed that gets our customer automations designed and deployed, in the optimal time window, to start delivering value and customer success. More ❯
classes for very high net worth individuals. PWM leverages a global technology platform offering, an integrated suite of tools, and applications to service clients. This platform helps realize a client's goals and objectives, develops, and implements an integrated wealth management plan and delivers first-class client service. Across AWM, our growth is driven by a relentless focus … asset classes for high-net-worth individuals. PWM leverages a global technology platform offering, an integrated suite of tools, and applications to onboard clients. Our software helps realize a client's goals and objectives, develops, and implements an integrated wealth management plan and delivers first-class client service. The successful candidate will join the global PWM Digital ClientMore ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯
for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯