backup solutions and VoIP systems. Level 3 Tasks Handling escalations from Level 1 and 2 teams. Managing server migrations, Microsoft 365 implementations, and onboarding new clients. IT consultancy and project management, ensuring solutions are designed and implemented efficiently. Working closely with on-site engineers and end-users to More ❯
managing and mentoring SOC analysts, acting as the senior technical escalation point, and ensuring the effective delivery of security services. You will also oversee client project implementations, ensuring seamless integrations within our security stack. Additionally, you will serve as the technical account manager for key SOC clients, providing expert … for complex security incidents and investigations Support advanced threat hunting, incident response, and forensic analysis Ensure the SOC follows best practices and industry standards Client Engagement & Technical Account Management Oversee security tool deployments and clientonboarding, ensuring seamless integration into SOC services Collaborate with internal teams … handling, threat hunting, and forensic analysis Excellent understanding of attack tactics, techniques, and procedures (TTPs) and frameworks such as MITRE ATT&CK Experience managing client relationships and providing technical advisory services Strong problem-solving skills with the ability to work under pressure Experience working within an MSSP environment Certifications More ❯
Testing. The team is responsible for managing the testing processes for various network partner markets according to route specifications, as well as overseeing multiple clientonboarding workflows into Visa/VPL environments. Business testing/User acceptance testing must be aligned with network partner and client … support during testing phases. Providing bespoke test completion reports upon the conclusion of testing phases. Participating in various stages of testing, including Network UAT, Client testing, and production testing. Maintaining the ability to work under pressure, both in terms of deliverable deadlines and communication with managers and resources in More ❯
S1, Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Elevate Technology Group Ltd
and maintain SLAs Provide hands-on technical support both remotely and onsite when required Manage ticketing systems and drive process improvements Assist with onboarding new clients and implementing IT solutions Maintain documentation and ensure compliance with IT policies Requirements: Experience in an MSP environment is essential Strong knowledge More ❯
S1, Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Elevate Technology Group Ltd
and maintain SLAs Provide hands-on technical support both remotely and onsite when required Manage ticketing systems and drive process improvements Assist with onboarding new clients and implementing IT solutions Maintain documentation and ensure compliance with IT policies Requirements: Experience in an MSP environment is essential Strong knowledge More ❯
london (city of london), south east england, United Kingdom
PingPong Payments
Management Oversee and optimise compliance operations, ensuring efficient review, monitoring, reporting and escalation processes Enhance and manage key compliance controls, including transaction monitoring, customeronboarding and due diligence as well as enhanced due diligence processes Strategic Leadership & Cross-Functional collaboration Work with the Global Chief Compliance Officer and More ❯
house builders, installers, and wholesalers to introduce products, offer support, and arrange meetings Prepare and follow up on quotations, ensuring consistent sales activity Support clientonboarding, training, and factory visit coordination Drive client list growth and demonstrate account development over time Deliver presentations to key stakeholders … motivated and target-driven, with a keen eye for opportunity Willingness to travel nationally on a regular basis Experience using CRM tools and managing client pipelines What We Offer 26 days paid leave, rising to 28 days after two years' service, plus public holidays Generous company pension scheme More ❯
when required. · Strong numeracy and writing skills. · Competency in creating clear, easy-to-follow instructions. Recommended Experience · Supporting users of a SaaS product · Onboarding and training customers, both remotely and on-site. · Creating help desk content. · Familiarity with support tools such as Intercom, Jira and HubSpot. The Role More ❯
to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. CustomerOnboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars More ❯
project milestones around integration deliverables are met. Documentation & Knowledge Sharing Maintain integration documentation for internal teams and external partners. Develop technical guides and onboarding materials for customer system integration. Contribute to internal best practices on software integration patterns. Key Skills & Competencies Software Integration Expertise Proven experience integrating systems More ❯
Chester, Cheshire, North West, United Kingdom Hybrid / WFH Options
WS Audiology
data Data is maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring More ❯
operations teams making up the Operations function which comprises of a multi-site 24x7 Service Desk, Invoice Reconciliation team (multi-site) and an Onboarding and Customer Success team.All teams use a combination of ServiceNow and other proprietary systems to run and operate the business and manage activity and More ❯
strategy, MAC development and MAC maintenance. Responds to communications from internal stakeholders within the organization pertaining to MAC - such as margin operations, technology, XVA, clientonboarding, MAC ops, risk & control. Performs varied work requests from multiple sources that may be complex in character and have tight deadlines More ❯
next level - marketing, creative, PR & digital recruitment
into their growing team. Description This position will be pivotal in ensuring the agency stays organised, and efficient. Working alongside the operations, project, and client comms teams, you'll be responsible for: maintaining and updating a digital filing system supporting clientonboarding and creating welcome packs More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
Life on the team Based on-site in Milton Keynes Security Cleared (or the ability to undertake) Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Harvey Nash Plc
and other business systems. The role focuses on system administration, process optimisation, performance reporting, and continuous improvement across service desk, invoice reconciliation, and customeronboarding teams. Key Responsibilities: Administer ServiceNow: manage day-to-day use, troubleshoot, support automation, and coordinate with third-party developers. Process Documentation & Management: maintain More ❯
and optimising the ServiceNow platform and supporting operational excellence across three key global teams: a 24/7 Service Desk, Invoice Reconciliation, and CustomerOnboarding & Success. As the business continues to embed its recently implemented ServiceNow platform, you will take the lead in ensuring it delivers full valuesupporting More ❯
Framework Level: 3 About you/Job Summary Working with the Professional Services team and technical resources, you will take the lead in onboarding new customers. You will transfer the understanding of their business processes and strategic objectives into the technical configuration of Clue and provide training across More ❯
ready Facilitate smooth handoffs between disciplines (hardware, firmware, software, infrastructure) Support product readiness across go-to-market functions including documentation, pricing, compliance and customeronboarding Provide regular, transparent updates to internal and external stakeholders Contribute to planning and review sessions that keep teams aligned and motivated What we More ❯
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
Little Fish (UK) Ltd
to tackle escalated issues, ensuring swift and effective resolutions. Service Transition: Contribute your technical expertise to exciting transitions, playing a key role in onboarding new clients into Littlefish's portfolio. Incident Management: Monitor and progress incidents, changes, and requests, maintaining high service levels and customer satisfaction. Mentorship: Share More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Little Fish (UK) Ltd
to tackle escalated issues, ensuring swift and effective resolutions. Service Transition: Contribute your technical expertise to exciting transitions, playing a key role in onboarding new clients into Littlefish's portfolio. Incident Management: Monitor and progress incidents, changes, and requests, maintaining high service levels and customer satisfaction. Mentorship: Share More ❯
and maintaining integration maps using development tools Creating and consuming XML JSON test data sent to and extracted from our ERP system Assist onboarding new customers through integration and use of business systems Ensuring project tools are used and up to date with project progress and project methodologies More ❯
Fast-Growing Specialist Operations Consultancy | Technical Onboarding Manager | London (Hybrid) | Competitive salary DOE | ASAP Start About the Company: You’ll be joining a specialist operations consulting firm that partners with some of the most innovative companies in the financial services, capital markets and fintech sectors. As a Technical … for new clients, ensuring timely and successful implementation. Collaborate with internal product, engineering, and customer success teams to tailor onboarding workflows. Configure client accounts and support data ingestion, validation, and reconciliation processes. Provide hands-on support with Advanced Excel and work with SQL queries for data troubleshooting. … of internal onboarding tools and resources. Requirements: 2-4 years of experience in technical onboarding, implementation, or a closely related client-facing role. Experience working with SaaS solutions, ideally in the financial services space. Exposure to Collateral Management workflows—whether from a bank, asset manager More ❯
Manager to join their Enterprise Program Management (EPM) team. Included in the current portfolio of projects under EPM management is the Know Your CustomerClient Lifecycle Management (KYC CLM) Project. This role will deliver the project management function for this project, working with teams across Financial Crime, Compliance, Operations … up to 3 days a week in the office Key Requirements: Must have a strong Investment/Corporate Banking background. Must have experience delivering ClientOnboarding, KYC/AML and CDD processes. Must have experience of implementing CLM tooling. Knowledge of corporate banking products, systems, and processes. More ❯
hotels, safari tour operators, and luxury holiday lodges. Key Responsibilities: Serve as the primary point of contact for customers re sales enquiries, demos, onboarding new customers etc. Build and maintain strong relationships with business partners. Troubleshoot and resolve basic technical issues with the platform. Provide exceptional customer service More ❯