High Wycombe, Buckinghamshire, United Kingdom Hybrid / WFH Options
Ebury
by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries. Client Account Manager/Customer Success Manager High Wycombe - Office based, 4 days in the office, 1 day working from home Ebury Mass Payments (EMP) is the premier non-bank provider … of high volume currency and payment solutions. The division operates in 5 of the 24 Ebury offices and has made a recent acquisition which will dramatically accelerate growth. The Client Services team handles all day-to-day relations and service delivery for Ebury's Mass Payment clients. All late-stage and post-sales support - e.g. service solutions building and … mapping, implementation/client training, enquiry handling and account management is delivered through this core function of the business. As an Account Manager, you'll act as a senior operational member of the team and the point of contact for some of our key enterprise-level corporate clients, providing daily service support and trading assistance. The support team is More ❯
Keynes is looking for a motivated and results-driven Internal Sales Account Manager to join our growing sales team, reporting into the Head of Partnership and Sales. Key responsibilities Client Relationship Management: Develop and maintain strong relationships with existing and new clients, ensuring their satisfaction and loyalty Product Knowledge: Stay updated on our product offerings, industry trends and competitors … to effectively communicate the value of our solutions to clients CRM Management: Utilise our CRM system to track and manage sales activities, opportunities and client interactions, ensuring data accuracy and timely follow-up Collaboration: Work closely with the marketing, sales and product teams to align sales strategies, gather client feedback and participate in marketing campaigns Reporting: Prepare and … manager and senior management as well as customers Customer Success: Monitor and enhance the customer experience by providing exceptional post-sale support, including training, troubleshooting and resolving any issues ClientOnboarding: Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services Retention Strategies: Develop and implement strategies to retain More ❯
What you will do Support clientonboarding and off-boarding process, ensuring that process and timings are adhered to Assist creation and maintenance of project plans, scoping, timelines, and alerting resource management to up and coming resourcing requirements Coordinate internal meetings, including scheduling, agenda preparation, and following up on action items. Monitor project progress against timelines, identifying … potential roadblocks and flagging them to senior resourcing Support the on-boarding and off-boarding of client projects, ensuring all necessary documentation and systems are in place Assist in management of project documentation, ensuring all files are organised, up-to-date, and easily accessible Work within the Project Management team to streamline processes and improve efficiency Coordinate with internal … and consistent communication between internal teams to drive an integrated approach Act as a point of contact for internal project-related queries, redirecting as necessary Support the preparation of client reports and presentations, ensuring accuracy and timely delivery Foster a collaborative environment by supporting cross-functional initiatives Identify recommended process improvements to enhance client experiences and operational efficiency More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
FullProxy
of cyber specialists to manage our increasing client workload, support our senior consultants, and provide our sales team with technical advisory in the critical stages of our customeronboarding process. As a key member of this compact team, there’s lots of scope to make the role your own and input your specialisms, initiatives and areas of More ❯
senior management and the board on the status of the AML program, including metrics on compliance efforts and identified risks. Supporting and coordinating commercial teams in qualifying and onboarding potential clients Analysing transactions for suspicious activity Working closely with the tech teams to automate the onboarding process The ideal candidate will have the following: An expert … experience In-depth knowledge of AML, CTF, and Financial Services regulations, as well as industry best practices for robust AML Frameworks Background in CDD and ongoing assurance of complex client types and corporate structures Proven experience in the UK/EU regulated financial services sector - preferably within a fintech, challenger bank, correspondent banking, or consultancy firm. Experience working with More ❯
a cutting-edge broadcast technology company that’s at the forefront of IP and cloud transformation for some of the world’s most iconic broadcasters and streaming platforms. Our client powers live video delivery for tier-one names including global networks, sports platforms, and OTT providers. As they continue to expand their global footprint, they’re now seeking a … investigations and collaborate directly with customers to ensure seamless operations. Maintain and manage media infrastructure both on-prem and in the cloud. Deliver training, documentation, service reviews, and onboarding for key clients. Champion process improvement and contribute to continuous enhancement of support services. Provide 24/7 support on a rotational basis for premium-tier clients. What You More ❯
the Customer Success team at myairops. This is a hands-on technical role, with around 80% of your time focused on personally delivering customer data migrations; transforming and onboardingcustomer data from third-party systems into the myairops platform. The remaining 20% of your time will provide technical leadership to the wider data engineering function. You’ll help … the customer in the way we manage data migrations./Responsibilities: Customer Data Migrations (Hands-On Delivery) Lead and personally deliver customer data migrations as part of their onboarding journey. Work with stakeholders to define, validate, and document migration requirements. Transform, map, and load customer data from third-party or legacy systems into the myairops platform. Develop and … maintain onboarding scripts and tooling to support repeatable, high-quality data processing. Ensure data quality and accuracy, validating outcomes and addressing anomalies early. Collaborate with internal SMEs and customer representatives to clarify data logic, structure, and business rules. Technical Leadership & Process Improvement Provide technical oversight and direction to the wider data engineering effort across projects. Ensure consistent quality More ❯
Implementation Lead – Own Delivery. Lead Teams. Drive Change. Birmingham, UK (Hybrid) Up to £70000 + £6,000 car allowance + benefits Full-time | ERP | SaaS | Client Delivery | Implementation Projects Are you a proactive ERP Implementation Specialist looking to step into a leadership role? Do you enjoy driving digital transformation, building strong client relationships, and leading complex software rollouts … and configure software with support from dev and product teams Run hands-on training, support go-live success, and ensure smooth adoption Continuously improve delivery frameworks, feedback loops, and clientonboarding ✅ What We’re Looking For: 3–5+ years of hands-on ERP/software implementation experience Strong project management and stakeholder communication skills Experience with systems More ❯
and Progresses Qualified Leads through funnel. 4. Surface "voice of the MCF customer" in Japan to partner teams (e.g. fees, product, UK/US sales, etc) 5. Integrate customeronboarding in Japan with MCF processes, including WBRs, MBRs and yearly planning processes. About the team Visit Business Introduction and Employee Interviews Amazon is striving to be Earth's … results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Based on your recent activity, you More ❯
vendor recruitment team is seeking a talented Vendor Manager. Our goal is to drive scalable growth for our Retail business in Europe (EU) by cultivating vendor partnerships and onboarding the most desired brands by EU customers. In this role, you will be responsible for onboarding and scaling top customer-relevant brands across the EU for the … contact point. Negotiate annual terms to ensure long-term sustainable growth. Conduct analyses to evaluate vendor performance and identify improvement areas. Assist in developing and refining recruitment and onboarding processes, resolving technical issues, and renegotiating terms as needed. Own projects and collaborate with cross-functional stakeholders to drive results. Basic Qualifications 4+ years of experience in retail or More ❯
customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans. This role offers a stimulating environment where you can continuously learn and grow, with More ❯
protected and their privacy respected. Driven by years of innovation, we offer a broad range of biometric identity technologies for transactions requiring irrefutable proof of identity, such as customeronboarding, fraud prevention, loss prevention, seamless travel, forensic investigation, background checks, border security, and government benefit issuance. We provide peace of mind to a great array of organizations and More ❯
Join us as a Change Delivery Manager at Barclays, where you'll support on critical Strategic Investment Change Initiatives in Fraud, Wholesale ClientOnboarding & GFCO, Chief Controls Office covering end to end Change and Transformation responsibilities. As part of our team, you'll also benefit from being part of a vast professional network, collaborating with industry leaders More ❯
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
Little Fish (UK) Ltd
as a technical escalation point and subject matter expert Supporting major incident investigations and recovery Leading technical input on change approvals and best practices Delivering technical projects and onboarding new customers Identifying and deploying automation opportunities Reviewing major incident reports and ensuring SLA compliance Who you are: Extensive experience in a similar infrastructure role Strong experience with Windows More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Little Fish (UK) Ltd
as a technical escalation point and subject matter expert Supporting major incident investigations and recovery Leading technical input on change approvals and best practices Delivering technical projects and onboarding new customers Identifying and deploying automation opportunities Reviewing major incident reports and ensuring SLA compliance Who you are: Extensive experience in a similar infrastructure role Strong experience with Windows More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Littlefish
as a technical escalation point and subject matter expert Supporting major incident investigations and recovery Leading technical input on change approvals and best practices Delivering technical projects and onboarding new customers Identifying and deploying automation opportunities Reviewing major incident reports and ensuring SLA compliance Who you are: Extensive experience in a similar infrastructure role Strong experience with Windows More ❯
growing, innovative technology company that is seeking a Customer Success Executive to join their team here in Belfast? In this role, you’ll play a key part in strengthening client relationships, driving customer growth, and ensuring the successful delivery of solutions to a portfolio of valued B2B clients. This is an exciting opportunity to progress your career within a … supportive environment that encourages initiative, professional development, and long-term impact. Key Responsibilities Manage and develop multiple client accounts, acting as a trusted advisor and identifying growth opportunities Lead contract negotiations and upsell discussions that align client and company goals Represent the business at external meetings, industry conferences, and events (occasional UK travel required) Collaborate cross-functionally with … engineering and product teams to deliver seamless customer experiences and new product rollouts Support the onboarding of new clients and coordinate smooth handovers between teams Monitor account performance and provide regular updates and reports to both internal stakeholders and clients Stay up to date with market, industry, and customer trends to drive strategic growth opportunities Assist junior colleagues More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
RVU Co UK
configuring and supporting our product suite, and providing ongoing technical support. You will also collaborate with Account Managers, product, engineering and analyst teams to deliver exceptional service and drive client success. About Insight by Insight by is a dynamic B2B arm of providing data and analytics solutions to partners in the insurance industry. We empower our partners with actionable … insights to optimise their operations, improve customer experience, and drive business growth. What you'll be doing: ClientOnboarding: Manage the technical onboarding process for new clients, ensuring smooth implementation of Insight by solutions. Provide technical guidance and support during initial setup and integration. Conduct training sessions to educate clients on product functionality and best … practices. Product Configuration and Support: Configure and customise Insight by products to meet specific client requirements. Troubleshoot and resolve day-to-day technical issues reported by clients. Provide timely and accurate responses to client inquiries related to product features, APIs, and data delivery. Account Management Collaboration: Partner with Account Managers in pre-sales meetings to provide technical expertise More ❯
Aylesbury, Buckinghamshire, United Kingdom Hybrid / WFH Options
Skyhigh Security
a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales … pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer satisfaction, retention, and growth. CustomerOnboarding & Implementation Own the end-to-end project management of the onboarding process, ensuring a smooth transition from sales to active usage. Ensure continued alignment between the … and solutions. Experience managing Enterprise level customers. Exceptional relationship management skills with the ability to engage both technical and business stakeholders. Strong project management skills, with experience managing customeronboarding, training, and implementation projects. Strong problem-solving skills with a proactive, customer-first mindset. Ability to manage multiple accounts while prioritizing key customer needs. Exceptional attention to detail More ❯
software deployments Remotely connect to customer systems to diagnose and resolve technical problems Use Microsoft Excel for data formatting and importing into databases Handle virtual machine (VM) support, onboarding of customer environments, and pipeline management Assist with the testing and rollout of new software updates Track and analyse recurring issues to improve long-term support outcomes What Were More ❯
Warrington, Cheshire, North West, United Kingdom Hybrid / WFH Options
360 Resourcing
complex customer requirements are delivered on time, within scope, and to a high standard. Enterprise Deployment Consultant – Responsibilities - Lead end-to-end enterprise ATS deployments, managing multiple stakeholders across client and internal teams - Define and maintain project scope, timelines, deliverables, and responsibilities - Facilitate internal and client-facing project meetings - Escalate risks and issues appropriately, offering mitigation and resolution … options - Conduct detailed discovery sessions with enterprise customers to understand recruitment processes, integrations, compliance needs, and business goals - Act as the bridge between client stakeholders and internal teams (Product, Development, Support) to ensure accurate and scalable solutions - Oversee system configuration and build handover with technical teams - Provide clear guidance on issue resolution and ensure client happiness ahead of … from home options. You may have gained your previous experience as an Enterprise Implementation Consultant, Enterprise Implementation Manager, Enterprise Implementation Specialist, Deployment Consultant, Enterprise Onboarding Consultant, CustomerOnboarding Specialist, or an Onboarding Deployment Manager Please apply now to be considered for our Enterprise Deployment Consultant role. More ❯
Application & Systems Support Engineer We are seeking a highly organised and detail-oriented Application & Systems Support Engineer with strong Microsoft 365 expertise. This role involves onboarding new clients, migrating existing users to products such as CMap Mail, and providing advanced support for Microsoft 365 products—particularly Entra ID, SharePoint, and PowerShell scripting. The … ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish. Key Responsibilities 1. CustomerOnboarding & Implementation Support initial setup of client environments, including user accounts and site configurations. Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations). Act as … complex Microsoft 365-related issues. Automate routine or repetitive tasks to improve operational efficiency. 3. Documentation & Knowledge Management Maintain internal knowledge bases and troubleshooting documentation. Ensure accurate recording of client tenancy configurations and technical notes. Key Requirements Strong client service orientation and attention to detail. Ability to work independently and as part of a collaborative team. Proven ability More ❯
existing accounts, and promoting our comprehensive portfolio of dental solutions. You will collaborate closely with Territory Managers and Customer Success teams to ensure seamless onboarding and sustained client success. Key Responsibilities : • Client Prospecting & Acquisition:Identify and engage prospective clients through proactive outreach, including cold calls, emails, and social media. Qualify leads, present tailored solutions, and close … sales to expand our customer base. • New Account Onbaording & Growth: Develop and execute strategic plans for new accounts, focusing on increasing product utilization and client profitability. Introduce clients to new products and applications, ensuring they maximize the value of our offerings. • Collaboration & Handover: Work in tandem with Territory Managers and Customer Success Managers to ensure smooth transitions from acquisition … and onboarding to account maintenance. Provide detailed insights and documentation to support ongoing client relationships. To attend events as request by the applicable RSM/HoS. • Training & Support: In regions without a dedicated Training Specialist, conduct device installations and training sessions. Assist in organizing and supporting events, including trade shows and in-practice demonstrations. Coaching Territory Managers More ❯
at the intersection of technology, customer success, and digital transformation, we'd love to hear from you. Role Overview The Digital Experience Executive plays a key role in driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding … methods to connect with prospects, and persisting through rejection to generate results. Strong organisational skills are essential to maintain follow-ups and ensure all actions are tracked and completed. Client Outreach & Lead Engagement Conduct outbound calls to prospective clients, focusing on promoting our digital platform solution. Follow up on leads from events, vendors, marketing campaigns, the MQL system, and … other internal sources. Qualify leads and hand over opportunities to the appropriate sales team where necessary. Work with the Client Director to identify and engage dormant or low-spend accounts from the CRM using platform-led propositions. Support marketing activities by representing and promoting the platform solution at exhibitions and events. Platform Demonstration & Advocacy Deliver engaging and tailored online More ❯
is a hands-on opportunity to join a growing Islamic fintech and support key aspects of the customer journey. As a Graduate Intern, you’ll gain practical experience across client engagement, operations, and underwriting, all essential to delivering a smooth customer experience. You’ll work closely with clients and internal teams to assist with onboarding, respond to … stand for. This role is ideal for someone who is curious, detail-oriented, and eager to learn about Islamic finance in a real-world setting. What You’ll Do Client Support & Onboarding Help new customers feel confident and informed as they join Ayan. You’ll guide them through the process via phone and email, answer questions, and … with smart risk management. Operations & Compliance Keep things moving behind the scenes by managing documents, updating records, and supporting compliance checks. Internal Reporting Help generate insights and summaries on client applications and performance, the data we use to improve our service. Cross-Team Collaboration Partner with colleagues across product, compliance, and marketing to help refine the client journey More ❯