101 to 125 of 491 Customer Engagement Jobs in the UK excluding London

brand thats on a mission to transform the way consumers manage, understand, and interact with insurance, making it smarter, simpler, and more human. With huge investment in their digital customer experience, CRM is right at the heart of the strategy. Were now looking for a Technical CRM Manager with strong Salesforce Marketing Cloud (SFMC) experience to join their expanding … CRM function. This is a hands-on role where youll help deliver personalised, multi-channel customer engagement at scale, shaping automated journeys that support acquisition, activation, retention, and long-term loyalty. Youll work closely with CRM strategists, product managers, engineers, and data teams teaming up with an internal SFMC Engineer to build campaigns, enhance the CRM infrastructure, and … Youll play a key role in building and maintaining their Salesforce Marketing Cloud setup. Youll be responsible for developing and implementing automation, segmentation, and CRM strategies that drive smarter engagement throughout the customer lifecycle. Working cross-functionally with Product, Engineering, Analytics, Marketing and Sales teams, youll configure and optimise the platform, co-develop and execute multi-channel automated More ❯

that’s on a mission to transform the way consumers manage, understand, and interact with insurance, making it smarter, simpler, and more human. With huge investment in their digital customer experience, CRM is right at the heart of the strategy. We’re now looking for a Technical CRM Manager with strong Salesforce Marketing Cloud (SFMC) experience to join their … expanding CRM function. This is a hands-on role where you’ll help deliver personalised, multi-channel customer engagement at scale, shaping automated journeys that support acquisition, activation, retention, and long-term loyalty. You’ll work closely with CRM strategists, product managers, engineers, and data teams – teaming up with an internal SFMC Engineer to build campaigns, enhance the … play a key role in building and maintaining their Salesforce Marketing Cloud setup. You’ll be responsible for developing and implementing automation, segmentation, and CRM strategies that drive smarter engagement throughout the customer lifecycle. Working cross-functionally with Product, Engineering, Analytics, Marketing and Sales teams, you’ll configure and optimise the platform, co-develop and execute multi-channel More ❯

Are you a visionary SAP CX leader ready to shape the future of customer engagement? Join us as SAP CX Solutions Manager and lead the development and evolution of our cutting-edge Single View of Customer (SVC) platform for a prestigious brand. In this strategic role, you’ll combine technical expertise with leadership to drive the integration … and performance of SAP Customer Experience cloud solutions. Acting as Solution Architect, Delivery Lead, and Operational Head, you’ll empower teams, foster a DevOps culture, and collaborate across the business to deliver seamless, customer-centric solutions. Key Responsibilities Lead design, deployment, and optimization of SAP CX platforms Oversee solution architecture, delivery, and operations Champion agile practices and cross … functional collaboration Drive innovation and continuous improvement Required Skills Deep experience with SAP CX tools: Customer Data Cloud, CDP, Cloud for Customer, Emarsys Strong background in architecture, technical design, and large-scale IT delivery Expertise in web technologies, security, performance, and high availability Agile methodology proficiency (Scrum, Kanban); tools like Jira or Azure DevOps Excellent communication and stakeholder More ❯

Are you a visionary SAP CX leader ready to shape the future of customer engagement? Join us as SAP CX Solutions Manager and lead the development and evolution of our cutting-edge Single View of Customer (SVC) platform for a prestigious brand. In this strategic role, you’ll combine technical expertise with leadership to drive the integration … and performance of SAP Customer Experience cloud solutions. Acting as Solution Architect, Delivery Lead, and Operational Head, you’ll empower teams, foster a DevOps culture, and collaborate across the business to deliver seamless, customer-centric solutions. Key Responsibilities Lead design, deployment, and optimization of SAP CX platforms Oversee solution architecture, delivery, and operations Champion agile practices and cross … functional collaboration Drive innovation and continuous improvement Required Skills Deep experience with SAP CX tools: Customer Data Cloud, CDP, Cloud for Customer, Emarsys Strong background in architecture, technical design, and large-scale IT delivery Expertise in web technologies, security, performance, and high availability Agile methodology proficiency (Scrum, Kanban); tools like Jira or Azure DevOps Excellent communication and stakeholder More ❯

Are you a visionary SAP CX leader ready to shape the future of customer engagement? Join us as SAP CX Solutions Manager and lead the development and evolution of our cutting-edge Single View of Customer (SVC) platform for a prestigious brand. In this strategic role, you’ll combine technical expertise with leadership to drive the integration … and performance of SAP Customer Experience cloud solutions. Acting as Solution Architect, Delivery Lead, and Operational Head, you’ll empower teams, foster a DevOps culture, and collaborate across the business to deliver seamless, customer-centric solutions. Key Responsibilities Lead design, deployment, and optimization of SAP CX platforms Oversee solution architecture, delivery, and operations Champion agile practices and cross … functional collaboration Drive innovation and continuous improvement Required Skills Deep experience with SAP CX tools: Customer Data Cloud, CDP, Cloud for Customer, Emarsys Strong background in architecture, technical design, and large-scale IT delivery Expertise in web technologies, security, performance, and high availability Agile methodology proficiency (Scrum, Kanban); tools like Jira or Azure DevOps Excellent communication and stakeholder More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with … marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to … deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving the customer experience. Desirable More ❯

experiences. Our Cloud Infrastructure Services (CIS) practice enables organizations to modernize, optimize, and securely manage IT operations at scale. We are engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and … other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director) to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership, while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across More ❯

experiences. Our Cloud Infrastructure Services (CIS) practice enables organizations to modernize, optimize, and securely manage IT operations at scale. We are engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and … other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director) to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership, while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across More ❯

experiences. Our Cloud Infrastructure Services (CIS) practice enables organizations to modernize, optimize, and securely manage IT operations at scale. We are engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and … other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director) to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership, while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across More ❯

for driving all aspects of marketing and events that engage, attract, and convert end-user customers. This is a unique opportunity to shape and grow a new direct-to- customer strategy (GT Time),working closely with Sales and Product teams to deliver powerful, measurable results. The successful candidate will thrive on connecting directly with customers and creating compelling marketing … time clocks and the compliance advantages of our solution. Develop and execute marketing strategies aimed at end-user acquisition and engagement. Plan and manage events such as exhibitions and customer workshops, from concept to delivery. Create high-impact marketing content that resonates with HR, operations, and IT professionals at organisations using Oracle, SAP, and Workday HCM systems, including whitepapers … studies, and landing pages. Manage and grow our direct communication channels, including website,email newsletters, and social media. Design and implement lead nurturing programs to guide prospects through the customer journey. Collaborate with the Sales team to support customer-focused initiatives and ensure marketing aligns with sales goals. Measure, report, and optimise marketing performance to continuously improve ROI. More ❯

with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts. Key Responsibilities: Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately. Coordinate communications and … activities with both internal departments and external parties. Guarantee that each client has a clearly defined and robust account development plan tailored to their needs. Build collaborative, strategic customer relationships based on mutual value and trust. Gain deep insights into each customer’s specific business requirements. Expand existing accounts and increase profitability though thoughtful growth strategies. Leverage our … clients’ services to consistently deliver high-quality, customer-focused experiences. Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts. Spot emerging trends and potential business opportunities within client accounts. Possess a comprehensive grasp of contractual elements and commercial frameworks. Represent our client professionally in the market and internally, reflecting their values More ❯

with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts. Key Responsibilities: Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately. Coordinate communications and … activities with both internal departments and external parties. Guarantee that each client has a clearly defined and robust account development plan tailored to their needs. Build collaborative, strategic customer relationships based on mutual value and trust. Gain deep insights into each customer’s specific business requirements. Expand existing accounts and increase profitability though thoughtful growth strategies. Leverage our … clients’ services to consistently deliver high-quality, customer-focused experiences. Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts. Spot emerging trends and potential business opportunities within client accounts. Possess a comprehensive grasp of contractual elements and commercial frameworks. Represent our client professionally in the market and internally, reflecting their values More ❯

with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts. Key Responsibilities: Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately. Coordinate communications and … activities with both internal departments and external parties. Guarantee that each client has a clearly defined and robust account development plan tailored to their needs. Build collaborative, strategic customer relationships based on mutual value and trust. Gain deep insights into each customer’s specific business requirements. Expand existing accounts and increase profitability though thoughtful growth strategies. Leverage our … clients’ services to consistently deliver high-quality, customer-focused experiences. Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts. Spot emerging trends and potential business opportunities within client accounts. Possess a comprehensive grasp of contractual elements and commercial frameworks. Represent our client professionally in the market and internally, reflecting their values More ❯

with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts. Key Responsibilities: Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately. Coordinate communications and … activities with both internal departments and external parties. Guarantee that each client has a clearly defined and robust account development plan tailored to their needs. Build collaborative, strategic customer relationships based on mutual value and trust. Gain deep insights into each customer’s specific business requirements. Expand existing accounts and increase profitability though thoughtful growth strategies. Leverage our … clients’ services to consistently deliver high-quality, customer-focused experiences. Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts. Spot emerging trends and potential business opportunities within client accounts. Possess a comprehensive grasp of contractual elements and commercial frameworks. Represent our client professionally in the market and internally, reflecting their values More ❯

with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts. Key Responsibilities: Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately. Coordinate communications and … activities with both internal departments and external parties. Guarantee that each client has a clearly defined and robust account development plan tailored to their needs. Build collaborative, strategic customer relationships based on mutual value and trust. Gain deep insights into each customer’s specific business requirements. Expand existing accounts and increase profitability though thoughtful growth strategies. Leverage our … clients’ services to consistently deliver high-quality, customer-focused experiences. Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts. Spot emerging trends and potential business opportunities within client accounts. Possess a comprehensive grasp of contractual elements and commercial frameworks. Represent our client professionally in the market and internally, reflecting their values More ❯

with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts. Key Responsibilities: Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately. Coordinate communications and … activities with both internal departments and external parties. Guarantee that each client has a clearly defined and robust account development plan tailored to their needs. Build collaborative, strategic customer relationships based on mutual value and trust. Gain deep insights into each customer’s specific business requirements. Expand existing accounts and increase profitability though thoughtful growth strategies. Leverage our … clients’ services to consistently deliver high-quality, customer-focused experiences. Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts. Spot emerging trends and potential business opportunities within client accounts. Possess a comprehensive grasp of contractual elements and commercial frameworks. Represent our client professionally in the market and internally, reflecting their values More ❯

with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts. Key Responsibilities: Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately. Coordinate communications and … activities with both internal departments and external parties. Guarantee that each client has a clearly defined and robust account development plan tailored to their needs. Build collaborative, strategic customer relationships based on mutual value and trust. Gain deep insights into each customer’s specific business requirements. Expand existing accounts and increase profitability though thoughtful growth strategies. Leverage our … clients’ services to consistently deliver high-quality, customer-focused experiences. Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts. Spot emerging trends and potential business opportunities within client accounts. Possess a comprehensive grasp of contractual elements and commercial frameworks. Represent our client professionally in the market and internally, reflecting their values More ❯

with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts. Key Responsibilities: Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately. Coordinate communications and … activities with both internal departments and external parties. Guarantee that each client has a clearly defined and robust account development plan tailored to their needs. Build collaborative, strategic customer relationships based on mutual value and trust. Gain deep insights into each customer’s specific business requirements. Expand existing accounts and increase profitability though thoughtful growth strategies. Leverage our … clients’ services to consistently deliver high-quality, customer-focused experiences. Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts. Spot emerging trends and potential business opportunities within client accounts. Possess a comprehensive grasp of contractual elements and commercial frameworks. Represent our client professionally in the market and internally, reflecting their values More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers.As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries - and we're … Commercial LawyerBracknell Hybrid Working - 3 days per week in office (trains from London & Reading)£60,000 - £75,000 DOEPlus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutionsPedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaSReporting to: Senior Commercial … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform .Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers.Our culture is ambitious More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . … Technology Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best practices … delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. Proven track record of architecting customer-facing digital solutions (e.g., e-Commerce, CRM, CMS, MarTech) in retail or similar More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . … Technology Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best practices … delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. Proven track record of architecting customer-facing digital solutions (e.g., e-Commerce, CRM, CMS, MarTech) in retail or similar More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . … Technology Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best practices … delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. Proven track record of architecting customer-facing digital solutions (e.g., e-Commerce, CRM, CMS, MarTech) in retail or similar More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

Job Title: Customer Marketing Campaign Manager Client Location: London - Hybrid Starting: Nov/Dec 2025 Pay: 205238 per day (LTD, inside IR35) Hours: Full-time Duration: 12 months Job Description: Partnering with Aquent, a globally recognized financial services organization is seeking a dynamic and innovative marketing professional to join their impactful team. This is an exceptional opportunity to shape … the future of customer engagement and retention on a global scale. If you are a proactive marketing manager who thrives in a fast-paced, high-visibility environment and enjoys collaborating with a diverse group of colleagues and clients, you will find a rewarding home here. You'll be instrumental in developing and delivering cutting-edge customer marketing … programs that directly accelerate business targets and drive significant customer value worldwide. This is a 12 month hybrid contract, offering 205238 per day (LTD, inside IR35). Due to the high volume of applications, we may be unable to respond to each applicant individually. If you have not received a response within 72 hours of submitting your application, please More ❯

Job Title: Customer Marketing Campaign Manager Client Location: London - Hybrid Starting: Nov/Dec 2025 Pay: £205–£238 per day (LTD, inside IR35) Hours: Full-time Duration: 12 months Job Description: Partnering with Aquent, a globally recognized financial services organization is seeking a dynamic and innovative marketing professional to join their impactful team. This is an exceptional opportunity to … shape the future of customer engagement and retention on a global scale. If you are a proactive marketing manager who thrives in a fast-paced, high-visibility environment and enjoys collaborating with a diverse group of colleagues and clients, you will find a rewarding home here. You'll be instrumental in developing and delivering cutting-edge customer marketing programs that directly accelerate business targets and drive significant customer value worldwide. This is a 12 month hybrid contract, offering £205–£238 per day (LTD, inside IR35). Due to the high volume of applications, we may be unable to respond to each applicant individually. If you have not received a response within 72 hours of submitting More ❯