101 to 125 of 246 Customer Engagement Jobs in the UK excluding London

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯

and Public Safety & National Security Solution Director for Central Government and Public Safety & National Security Where the job is based: Hybrid (will need to attend Kerv Digital offices and customer sites as and when required in line with Kerv Digital's hybrid working policy) Who we are: Kerv Digital (previously known as cloudThing) solve complicated problems with great digital … experience within Central Government, Public Safety, and National Security sectors, with a deep understanding of their unique challenges and opportunities. • Microsoft Business Platform Knowledge: Comprehensive expertise in Dynamics 365 (Customer Engagement, ERP, and HCM), Power Platform, Azure, and data-centric solutions. • Innovative Mindset: A track record of leveraging cutting-edge Microsoft technologies, such as AI, advanced analytics, and … nurturing strong, long-term relationships with key clients and partners, ensuring trust and sustained collaboration. • Commercial and Marketing Acumen: Demonstrated ability to apply a commercial perspective to market and customer intelligence, identifying new routes to market, opportunities, and product offerings. • Strategic and Political Skills: Strong political awareness and presentation skills, with the ability to navigate conflicting interests, meet competing More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. Youll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the companys future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership role ideally … within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation - with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. You'll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the company's future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership … role - ideally within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms - including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Technology Officer (CTO). In this role you will lead on technology strategy, infrastructure, and digital transformation — with a close working relationship to the operational leadership team with a strong focus on HubSpot … optimization and integration. You will be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. You’ll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the company’s future through technology. Requirements: Proven experience as a CTO, Head of … Technology, or similar leadership role — ideally within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms — including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based More ❯

closure. Ensure Opportunity Transparency: Maintain clear visibility into each sales opportunity’s progress, including timelines, key milestones, and deliverables. Streamline Post-Sale Transitions: Facilitate smooth handoffs to implementation and customer success teams, ensuring a cohesive customer experience. Support New Product Launches: Play a key role in launching and scaling new product offerings by helping to define and optimize … handoff and readiness processes. Embrace Global Collaboration: Work flexibly across time zones and travel internationally as needed to support customer engagement and success. Requirements Exceptional project management and organizational abilities — a results-driven professional who consistently brings initiatives to completion. Proven ability to manage complex sales cycles with multiple stakeholders. Outstanding communication and interpersonal skills, with the ability More ❯

closure. Ensure Opportunity Transparency: Maintain clear visibility into each sales opportunity’s progress, including timelines, key milestones, and deliverables. Streamline Post-Sale Transitions: Facilitate smooth handoffs to implementation and customer success teams, ensuring a cohesive customer experience. Support New Product Launches: Play a key role in launching and scaling new product offerings by helping to define and optimize … handoff and readiness processes. Embrace Global Collaboration: Work flexibly across time zones and travel internationally as needed to support customer engagement and success. Requirements Exceptional project management and organizational abilities — a results-driven professional who consistently brings initiatives to completion. Proven ability to manage complex sales cycles with multiple stakeholders. Outstanding communication and interpersonal skills, with the ability More ❯

closure. Ensure Opportunity Transparency: Maintain clear visibility into each sales opportunity’s progress, including timelines, key milestones, and deliverables. Streamline Post-Sale Transitions: Facilitate smooth handoffs to implementation and customer success teams, ensuring a cohesive customer experience. Support New Product Launches: Play a key role in launching and scaling new product offerings by helping to define and optimize … handoff and readiness processes. Embrace Global Collaboration: Work flexibly across time zones and travel internationally as needed to support customer engagement and success. Requirements Exceptional project management and organizational abilities — a results-driven professional who consistently brings initiatives to completion. Proven ability to manage complex sales cycles with multiple stakeholders. Outstanding communication and interpersonal skills, with the ability More ❯

circa £65k plus bonus About the Role: On behalf of a leading UK wide organisation based in the East Midlands, we are looking to appoint a talented Dynamics 365 Customer Engagement (CE)/CRM Developer . This is an exciting opportunity to join a forward-thinking team where you’ll play a key role in delivering tailored D365 … services. Experience with Power Platform (PowerApps, Power Automate). Familiarity with Azure services and cloud-based architecture. Excellent problem-solving skills and attention to detail. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively within a team. Desirable: Microsoft certifications in Dynamics 365 or related technologies. Experience working in an Agile environment. What’s on Offer More ❯

circa £65k plus bonus About the Role: On behalf of a leading UK wide organisation based in the East Midlands, we are looking to appoint a talented Dynamics 365 Customer Engagement (CE)/CRM Developer . This is an exciting opportunity to join a forward-thinking team where you'll play a key role in delivering tailored D365 … services. Experience with Power Platform (PowerApps, Power Automate). Familiarity with Azure services and cloud-based architecture. Excellent problem-solving skills and attention to detail. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively within a team. Desirable: Microsoft certifications in Dynamics 365 or related technologies. Experience working in an Agile environment. What's on Offer More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

of comprehensive information systems, encompassing both hardware and software, to ensure seamless implementation in our customers' environments. This role sits at the intersection of systems design, solution integration, and customer engagement, requiring both technical depth and the ability to work closely with stakeholders, including sales, technical teams, and end-users. Key Responsibilities: Design, configure, and implement hardware/… software solutions tailored to customer environments. Advise internal sales or customer-facing teams on the technical capabilities and integration requirements of proposed solutions. Conduct system assessments, feasibility studies, and performance analysis for new solution proposals. Collaborate with stakeholders to identify customisation needs, cost estimates, and system architecture considerations. Develop and maintain system models, flowcharts, and documentation to ensure … robust understanding and future maintainability. Create detailed system and programming specifications based on customer requirements. Ensure system integration is smooth and compatible with the existing customer infrastructure. Support post-installation activities including testing, validation, and troubleshooting. Maintain technical documentation for systems operations, support, and enhancements. Required Skills & Experience: Proven experience in the integration of complex software and hardware More ❯

implementation 4 days onsite Great company culture & benefits! ABOUT THE CLIENT A respected name in UK retail, this organisation is dedicated to delivering excellent value and a consistently strong customer experience. With a broad national presence, they foster a supportive team environment and actively promote internal development. This is an exciting opportunity to join a well established, people focused … business where high energy, customer commitment, and team collaboration are at the heart of what they do. If you're looking to grow your career in a company that truly values its people, this could be the perfect fit. BENEFITS Flexible working Staff discounts on products Pension Access to savings, discounts and cashback THE HEAD OF CRM ROLE: Lead … and mentor a high-performing CRM team. Develop and execute scalable, automated lifecycle CRM strategies. Lead creative strategies for customer engagement and retention. Own and execute personalised email and push campaigns. Drive user growth through optimised conversion and retention funnels. Optimise lifecycle campaigns to meet business objectives. Partner with vendors and analytics teams to deliver insights and strategic More ❯

success working with multiple layers of a client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change … to the growth and future success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider Sagacity team to support More ❯

you would work to design and support software solutions as a subject matter expert in this area. You will be involved in looking to enhancements and upgrades to ensure customer engagement applications are utilised to their full ability.Our client is looking to someone that can not only evidence deep technical knowledge in this area but that can also More ❯

sources Analyse large data sets to identify trends, patterns and actionable insights Create and maintain dashboards, reports and performance trackers for the marketing team Monitor and evaluate marketing campaigns, customer engagement, and sales data Work closely with stakeholders to understand business objectives and translate them into data-driven solutions Provide regular reporting on key metrics, highlighting opportunities for … improvement Ensure accuracy, integrity and security of all marketing and customer data Support data segmentation for targeted campaigns and customer communications Develop and refine processes for data collection and management to improve efficiency Present analysis and findings in a clear and concise manner to both technical and non-technical audiences Use advanced Microsoft Excel functions (pivot tables, lookups More ❯

data lakes, web-based visualisation tools, R and Python, cloud-based technologies, and statistical analysis. The post holder will act as a project manager for developments, ensuring effective communication, customer engagement, and delivering against pre-determined outcomes. The ability to motivate others and drive ongoing delivery against objectives and other competing priorities will be essential, as well as More ❯

segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag and drop … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive … messaging Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience More ❯

workshops and gaining process approvals Identification and quantification of process improvements e.g. opportunities for efficiencies, system change/automation, use of additional data, governance and reporting Understanding and mapping customer journeys, identifying pain points and opportunities for improvement Ensuring that Business Requirements are fully developed, documented and prioritised with acceptance criteria Ensuring that Business Requirements are analysed fully, with … appropriate engagement from the business teams including the review of current processes and data sources to ensure that they align with the business or project objectives Lead the business analysis activities including working with client and third-party supplier business analysts and technical teams, as appropriate, ensuring project governance is adhered to and that the management of BA tasks … the strategy where required Highly competent with documenting training material and delivering the training where required Responsible for identifying and submitting client development opportunities to the Commercial Product Management, Customer Engagement and Client Services Teams for increased sales opportunities Requirements c. 5+ years experience in a Business Analyst role, ideally within a financial institution, telco or utilities provider More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor initiatives and … stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and long … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor initiatives and … stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and long … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯