Service Desk Manager
- Location
- Leeds, England, United Kingdom
Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver an excellent customer experience. You will be responsible for meeting agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications … teams. This is an opportunity to combine people leadership, technical understanding and operational discipline to strengthen how the service desk performs and how customers experience our support. Responsibilities Lead and manage the service desk team, providing clear day-to-day leadership, mentoring and guidance while ensuring operational requirements ...