101 to 125 of 500 Customer Insight Jobs in the UK excluding London

Sales & Loyalty Team Manager Job Description The Loyalty Team Manager is responsible for leading, coaching, and developing a team of Loyalty Consultants to deliver customer retention, revenue protection, and commercial growth across the Small Business customer base. This is a hands-on leadership role, requiring regular observations, coaching … that keeps customers with Sage. Through a consultative and value-led approach, the Team Manager will develop colleague capability, enabling the team to understand customer needs, build customer confidence, increase product adoption, and maximise the value customers receive from Sage solutions. They will create a culture of accountability ...

GOAT Interactive, the online division of the Editec Group, is seeking a Customer Insight Analyst to drive data-led decisions across marketing, CRM and product. You will analyze promotional activity and VIP behavior to influence strategy and optimize customer experiences. The role sits in a growing analytics ...

continuing to expand. As the business grows, they are looking for an Online Reputation Coordinator to take ownership of their online reputation, customer feedback and employer brand across a wide range of review platforms and social channels. This is far more than a social media or review management role … with challenging customers and sensitive situations. Day to Day You'll become the central point of contact for the organisation's online reputation, ensuring customer and colleague feedback is not only responded to professionally, but used as a genuine tool for business improvement . Your responsibilities will include: Monitoring ...

journeys that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts … technologists. The Interaction Design team works in collaboration with research, design, delivery, and technology professions, alongside stakeholders to deliver customer focussed design solutions for digital projects, products, and services. This includes the production of design principles, standards, and guidance, and reusable UI/UX solutions that follow best practice ...

nation moving with confidence. About the role As CX insights Manager, you will be the driving force behind the development and delivery of analytics & insight that transform the customer experience. In this dynamic, data-led role, you’ll collect, analyse, and interpret customer insights to generate powerful … actionable intelligence. Your work will amplify the voice of the customer across the organisation, ensuring it shapes and fuels decision-making at every level. You’ll champion the prioritisation of what truly matters most to our customers, creating a lasting impact across the business. Key responsibilities Lead the design ...

Manager What You Will Do As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth … maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term ...

third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist … experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation ...

excited to be able to launch this new opportunity. As Head of Product Development for Audiology, you’ll help turn clinical expertise, customer insight and emerging technology into products that make a meaningful difference. This is an opportunity to influence the future of our global audiology portfolio … through to launch, adoption and ongoing improvement. Working closely with our strategic development partners, clinical teams and colleagues across marketing, finance, regulatory affairs and customer insight, you’ll help shape hearing aid software, features and functionality around real customer and clinical needs. You’ll also monitor market ...

Grow strategic customer relationships and help customers get more value from Hubexo Account Manager Bournemouth, Central Hybrid working: 3 days per week in our Bournemouth office, 2 days from home OTE: £65,000–£75,000, including variable compensation Monday to Friday | 35 hours per week We are looking … commercially driven Account Manager to grow revenue within an existing portfolio of strategic customers. This role is focused on expanding and strengthening customer relationships, increasing product adoption, growing contract value and securing longer-term agreements. You will work closely with Customer Success and wider Hubexo teams to make ...

will learn how products are created, prioritised, launched and improved through three placements over two years, working with cross-functional teams to turn customer insight into innovative offerings. The scheme develops skills in product management, customer insight, data analytics and partnering with external stakeholders, while providing ...

Customer Support Team Lead Belfast | Hybrid & Flexible Working £40,000 Base Salary | Total Reward Package circa £52,000 We're working with an innovative Belfast software business entering an exciting new phase of growth. As their customer base expands and new AI‐powered products come to market, they … investing in their Customer Care function by creating an additional Team Lead position. Rather than managing a larger team, you'll have the opportunity to lead a focused group of around five specialists, giving you the time to coach, develop and genuinely influence performance. The Opportunity This is much ...

here — and if the work stops feeling good, we take that seriously. The Product tribe shapes what we build and why. Product teams turn customer insight and research into clear product direction, fast experiments and polished, useful experiences. The tribe is about answering the tough questions — what … whom, and how we measure success. What you’ll be doing own difficult, ambiguous product growth problems and turn incomplete information into measurable customer and commercial outcomes. identify where growth is constrained across acquisition, activation, adoption, retention, expansion, monetisation, pricing, packaging, positioning, or market share. define target outcomes, leading ...

Digital Analytics & Insights Manager - Bradford Digital Analytics & Insights Manager with excellent e-commerce retail/B2C customer insight analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Bradford. This role is hybrid working, ideally … days in the office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment Hands-on experience with ...

OneAdvanced as a trusted transformation partner across the Community Health market. What You Will Do You will develop a deep understanding of regional priorities, customer strategies and the evolving NHS landscape, using this insight to shape regional growth plans, influence customer strategy and identify opportunities across both … existing customers and new organisations. Working at executive level, you will align OneAdvanced's capabilities with customer priorities, creating long-term partnerships that deliver measurable outcomes for both customers and the business. Working collaboratively with Account Managers, Product, Marketing, Professional Services and Support, you will provide strategic commercial leadership ...

business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship, to understand the operations leaders goals, their key metrics measures and then analyse customer interactions, provide … actionable insights, and create compelling data-driven narratives to support the optimisation of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre Operations knowledge Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality. Power ...

business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship, to understand the operations leaders goals, their key metrics measures and then analyse customer interactions, provide … actionable insights, and create compelling data-driven narratives to support the optimisation of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre Operations knowledge Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality. Power ...

Senior Product Manager, Customer & Data Products Job Description Job Alerts Link Senior Product Manager, Customer & Data Products Lakeside 300 Broadland Office Park Norwich, NR7 0WG, United Kingdom Posting Start Date: 9/18/26 Field of Work: Other Req Id: 770 TGS | 4C is the market‐leading … intelligence offering into new renewable technologies, including the development of a market‐leading onshore wind intelligence service. Role Purpose The Senior Product Manager - Customer & Data Products collaborates on the strategy, prioritisation and performance of TGS 4C's non-GIS customer and data product portfolio. Working closely with Research ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application ...

Senior Digital Analyst - Bradford Senior Digital Analyst with excellent e-commerce retail/B2C customer digital analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Leeds. This role is hybrid working, ideally 2 - 3 days … office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with web analytics tools such ...

definition and development of innovative scientific instrumentation and software solutions for Raman spectroscopy. The Product Owner will represent the voice of the customer within development teams, ensuring that customer needs, market requirements, and business objectives are translated into clear product requirements and development priorities. Working closely with Product … customers, the Product Owner will drive product definition activities from concept through launch readiness. The role requires a unique combination of scientific expertise, customer understanding, technical aptitude, and strong cross-functional leadership. The successful candidate will be passionate about understanding customer workflows, solving complex problems, and bringing ...

Services, you will balance operational delivery with longer-term service development, contributing to wider iSolutions strategy. About the Role You will lead a diverse, customer-facing service and create the conditions for teams to deliver excellent support. Using service data, customer insight and operational expertise, you will … identify opportunities to improve performance, customer journeys and efficiency. You will oversee workforce planning, resource allocation and service resilience, ensuring support remains effective as demand changes. A key part of the role will be modernising IT support through digital and remote services, automation, AI and new technologies that improve ...

client is an ambitious D2C challenger brand with a highly engaged customer community and a proven track record of customer acquisition. As the business moves into its next phase of growth, the opportunity now centres on what happens after the first purchase: increasing retention, frequency, loyalty, and long … term customer value. With subscriptions currently accounting for around 10% of revenue, an established loyalty scheme and a mobile app used heavily by loyal customers, there is genuine scope to build a much stronger recurring revenue engine. The CRM Retention Manager will own and shape the wider ...

great opportunity to join a well-established consumer-focused organisation where you'll play a key role in delivering targeted marketing campaigns, analysing customer behaviour, and helping to drive data-led decision-making across the business. The Company They are a recognised organisation with a strong customer focus … commitment to leveraging data and technology to improve customer engagement. Operating at scale, they invest heavily in digital capabilities, analytics, and customer experience. This role sits within a collaborative team where you'll have the opportunity to work with a broad range of stakeholders and contribute to impactful ...

helping the business deliver greater value for customers while supporting sustainable commercial performance.-You will:Develop strategic, forward-looking insights that explain changing customer, market, and portfolio performance and support informed business decisions.Create meaningful analysis that identifies opportunities, risks, and emerging trends across the VodafoneThree customer base.Design … automated reporting solutions using Qlik, improving accessibility, efficiency, and impact of business insights.Use internal and external data sources to build a deeper understanding of customer behaviours, market dynamics, and commercial performance.Translate complex data into clear, engaging, and accessible narratives that enable stakeholders to confidently take action.Partner with Commercial Managers ...

team. At Boots, our UX mission is to create seamless, enjoyable, and accessible user experiences, across retail and healthcare sectors. By prioritising human insight, we drive outstanding results and make a meaningful impact on our business. About the Role This is a hands‐on senior UX role where … points, and use insights to define problems, opportunities and clear evidence base for decision‐making. Design and validation : Create journeys, wireframes, prototypes that solve customer and business problems. then validate solutions through testing and user feedback. Stakeholder management and influence : Build strong relationships and influence decisions through evidence‐based ...