101 to 125 of 185 Customer Insight Jobs in the UK excluding London

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. Chair … management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or Kanban methodologies. Strong customer focus and ability to translate customer insights into product improvements. Strong background working with UI and UX teams to deliver high-quality user experiences. Understanding of the software More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. Chair … management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or Kanban methodologies. Strong customer focus and ability to translate customer insights into product improvements. Strong background working with UI and UX teams to deliver high-quality user experiences. Understanding of the software More ❯

in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at least 5 years of hands-on Shopify management and web merchandising experience, combined with … strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to-end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement … updates Partner with design teams to improve UX/UI, ensuring intuitive site navigation, optimized checkout flow, and mobile-first design principles Conduct A/B testing and leverage customer insights to refine user journeys, enhance engagement, and increase conversion rates Ensure best practices in SEO, accessibility, mobile experience, and site performance Analytics & Reporting Analysis of ecommerce KPIs (traffic More ❯

in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at least 5 years of hands-on Shopify management and web merchandising experience, combined with … strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to-end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement … updates Partner with design teams to improve UX/UI, ensuring intuitive site navigation, optimized checkout flow, and mobile-first design principles Conduct A/B testing and leverage customer insights to refine user journeys, enhance engagement, and increase conversion rates Ensure best practices in SEO, accessibility, mobile experience, and site performance Analytics & Reporting Analysis of ecommerce KPIs (traffic More ❯

Online, SharePoint, Teams, Intune, and Defender. • Automate deployments and infrastructure using Infrastructure as Code (IaC) tools (e.g., Terraform, ARM templates). • Leverage cloud-based AI tools for predictive analytics, customer insights, and operational automation. Cybersecurity • Implement and maintain security controls to protect customer data, payment systems, and business operations. • Conduct regular security audits, vulnerability assessments, and compliance checks … operations and supply chain, to align IT solutions with business needs. • Work closely with other IT team members. • Evaluate emerging technologies including AI, machine learning, and automation to enhance customer experience and operational efficiency. • Support Industry 4.0 initiatives such as smart warehousing, robotics, and real-time data analytics. Essential Requirements: A Bachelor’s degree in Computer Science or Information More ❯

across our digital channels through strategic site merchandising, content planning, and data analysis. Collaborating with cross-functional teams, you'll ensure products are accurately presented to deliver an exceptional customer experience and boost ecommerce performance. KEY RESPONSIBILITIES Performance Monitoring & Reporting Analyse data and optimise performance: Use analytics tools (e.g., Google Analytics, Excel) to track performance, identify trends, and implement … the E-commerce platform: Build and customise online store using Salesforce platform. Implement visual merchandising strategies: Optimise product placement, visual merchandising, and navigation to boost sales and enhance the customer journey. Develop and manage a product assortment strategy that aligns with global ecommerce goals for both .com and other digital platforms. Oversee product upload activities to ensure timely launches … and promotional tools Ensure accurate product categorization and merchandising to drive sales and improve user experience Manage and update product pages in line with sales strategy, launch calendar, and customer insights Monitor inventory and adjust merchandising in collaboration with warehouse, buying, and planning teams Oversee and improve the customer journey to boost conversion Lead development and integration of More ❯

across our digital channels through strategic site merchandising, content planning, and data analysis. Collaborating with cross-functional teams, you'll ensure products are accurately presented to deliver an exceptional customer experience and boost ecommerce performance. KEY RESPONSIBILITIES Performance Monitoring & Reporting Analyse data and optimise performance: Use analytics tools (e.g., Google Analytics, Excel) to track performance, identify trends, and implement … the E-commerce platform: Build and customise online store using Salesforce platform. Implement visual merchandising strategies: Optimise product placement, visual merchandising, and navigation to boost sales and enhance the customer journey. Develop and manage a product assortment strategy that aligns with global ecommerce goals for both .com and other digital platforms. Oversee product upload activities to ensure timely launches … and promotional tools Ensure accurate product categorization and merchandising to drive sales and improve user experience Manage and update product pages in line with sales strategy, launch calendar, and customer insights Monitor inventory and adjust merchandising in collaboration with warehouse, buying, and planning teams Oversee and improve the customer journey to boost conversion Lead development and integration of More ❯

Looking to advance your career in Product Management? About our Team Elsevier's Science, Technology, and Medical Journals (STMJ) division handles over 2,000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted publishing and deliver a seamless customer experience. About … for tools to support and optimize analysis or investigative activities. This role is based in London or Oxford , with regular travel to Oxford, and will be part of our Customer-Centric Innovation Center of Expertise. You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics experts, who are the main users … reliability in investigation workflows You'll grow trust and build alignment with stakeholders across Technology, Operations, and Publishing . You will help shape a product culture that embraces experimentation, customer insights, and data-informed decisions. You will contribute to delivering a trusted publishing experience and support millions of global researchers. Responsibilities Develop and implement tools for internal investigations in More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK We’re looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile application—a key part of our evolving digital proposition. … This is a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. You’ll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app to life. From defining the vision … and roadmap to managing delivery and optimisation, you’ll ensure the app meets customer needs, regulatory requirements, and commercial goals. What you’ll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable, feasible, and desirable Translate customer More ❯

Job Title: Customer Marketing Campaign Manager Client Location: London - Hybrid Starting: Nov/Dec 2025 Pay: 205238 per day (LTD, inside IR35) Hours: Full-time Duration: 12 months Job Description: Partnering with Aquent, a globally recognized financial services organization is seeking a dynamic and innovative marketing professional to join their impactful team. This is an exceptional opportunity to shape … the future of customer engagement and retention on a global scale. If you are a proactive marketing manager who thrives in a fast-paced, high-visibility environment and enjoys collaborating with a diverse group of colleagues and clients, you will find a rewarding home here. You'll be instrumental in developing and delivering cutting-edge customer marketing programs … that directly accelerate business targets and drive significant customer value worldwide. This is a 12 month hybrid contract, offering 205238 per day (LTD, inside IR35). Due to the high volume of applications, we may be unable to respond to each applicant individually. If you have not received a response within 72 hours of submitting your application, please assume More ❯

Job Title: Customer Marketing Campaign Manager Client Location: London - Hybrid Starting: Nov/Dec 2025 Pay: £205–£238 per day (LTD, inside IR35) Hours: Full-time Duration: 12 months Job Description: Partnering with Aquent, a globally recognized financial services organization is seeking a dynamic and innovative marketing professional to join their impactful team. This is an exceptional opportunity to … shape the future of customer engagement and retention on a global scale. If you are a proactive marketing manager who thrives in a fast-paced, high-visibility environment and enjoys collaborating with a diverse group of colleagues and clients, you will find a rewarding home here. You'll be instrumental in developing and delivering cutting-edge customer marketing … programs that directly accelerate business targets and drive significant customer value worldwide. This is a 12 month hybrid contract, offering £205–£238 per day (LTD, inside IR35). Due to the high volume of applications, we may be unable to respond to each applicant individually. If you have not received a response within 72 hours of submitting your application More ❯

London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor, and customer-facing delivery. You'll define what "great AI-powered reporting" looks like … great dashboard (agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI … can understand and act on Train & enable: Create playbooks and conduct workshops showing customers how to maximize value from Clarity's AI reporting features Close the feedback loop: Channel customer needs back to Product to shape the reporting roadmap Product Collaboration & Innovation (20%) Shape AI reporting features: Partner with Product and Data Science to spec new capabilities—structured output More ❯

London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor, and customer-facing delivery. You'll define what "great AI-powered reporting" looks like … great dashboard (agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI … can understand and act on Train & enable: Create playbooks and conduct workshops showing customers how to maximize value from Clarity's AI reporting features Close the feedback loop: Channel customer needs back to Product to shape the reporting roadmap Product Collaboration & Innovation (20%) Shape AI reporting features: Partner with Product and Data Science to spec new capabilities—structured output More ❯

London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor, and customer-facing delivery. You'll define what "great AI-powered reporting" looks like … great dashboard (agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI … can understand and act on Train & enable: Create playbooks and conduct workshops showing customers how to maximize value from Clarity's AI reporting features Close the feedback loop: Channel customer needs back to Product to shape the reporting roadmap Product Collaboration & Innovation (20%) Shape AI reporting features: Partner with Product and Data Science to spec new capabilities—structured output More ❯

designed, automated, and targeted to maximise results. Key responsibilities include: CRM strategy and execution: Own the end-to-end CRM roadmap, building campaigns and automations that support the full customer lifecycle across B2B and B2C audiences. Data-driven optimisation: Use segmentation, customer insights, and testing to design effective user journeys, continuously improving campaign performance. CRM platform expertise: Manage … and optimise marketing automation tools, primarily HubSpot, and leverage technical capabilities to improve workflows and reporting. Cross-functional collaboration: Partner with product, sales, customer success, and marketing teams to understand their needs and translate them into CRM-driven processes and campaigns. Reporting and analytics: Monitor campaign performance, track KPIs, and provide insights to guide future strategy and optimisation. The … ideal candidate will have: 4+ years experience in CRM or marketing automation roles, with proven success designing and executing end-to-end customer journeys. Deep technical expertise with CRM platforms, preferably HubSpot. Strong analytical skills, including experience with Excel and data wrangling; SQL skills are a plus. A test-and-learn mindset, using data and insights to optimise workflows More ❯

Bridgepoint, we are rapidly scaling across the UK and EU. With over 1,200 clients, including major corporations, financial institutions, charities, and public sector bodies, we deliver actionable political insight through advanced monitoring platforms, data-driven analysis, and AI-powered tools. As we deliver on an ambitious and transformational product roadmap, we’re seeking a Product Marketing Manager to … in the market. You’ll translate complex innovations into clear, compelling value stories that resonate with our customers—driving awareness, engagement, and growth as we scale. Key Responsibilities Market Insight & Positioning Build a deep understanding of our market, customers, and competitors to inform positioning and messaging. Develop clear, differentiated value propositions tailored to key customer segments. Turn insights … enablement tools—including pitch decks, product sheets, FAQs, and competitor analysis to empower the commercial team. Align messaging across marketing and sales touchpoints to ensure consistent communication throughout the customer journey. Support the commercial team in identifying and executing opportunities to increase engagement and adoption. Collaboration & Communication Act as a bridge between Product and Marketing, ensuring that customer More ❯

Bridgepoint, we are rapidly scaling across the UK and EU. With over 1,200 clients, including major corporations, financial institutions, charities, and public sector bodies, we deliver actionable political insight through advanced monitoring platforms, data-driven analysis, and AI-powered tools. As we deliver on an ambitious and transformational product roadmap, we’re seeking a Product Marketing Manager to … in the market. You’ll translate complex innovations into clear, compelling value stories that resonate with our customers—driving awareness, engagement, and growth as we scale. Key Responsibilities Market Insight & Positioning Build a deep understanding of our market, customers, and competitors to inform positioning and messaging. Develop clear, differentiated value propositions tailored to key customer segments. Turn insights … enablement tools—including pitch decks, product sheets, FAQs, and competitor analysis to empower the commercial team. Align messaging across marketing and sales touchpoints to ensure consistent communication throughout the customer journey. Support the commercial team in identifying and executing opportunities to increase engagement and adoption. Collaboration & Communication Act as a bridge between Product and Marketing, ensuring that customer More ❯

Bridgepoint, we are rapidly scaling across the UK and EU. With over 1,200 clients, including major corporations, financial institutions, charities, and public sector bodies, we deliver actionable political insight through advanced monitoring platforms, data-driven analysis, and AI-powered tools. As we deliver on an ambitious and transformational product roadmap, we’re seeking a Product Marketing Manager to … in the market. You’ll translate complex innovations into clear, compelling value stories that resonate with our customers—driving awareness, engagement, and growth as we scale. Key Responsibilities Market Insight & Positioning Build a deep understanding of our market, customers, and competitors to inform positioning and messaging. Develop clear, differentiated value propositions tailored to key customer segments. Turn insights … enablement tools—including pitch decks, product sheets, FAQs, and competitor analysis to empower the commercial team. Align messaging across marketing and sales touchpoints to ensure consistent communication throughout the customer journey. Support the commercial team in identifying and executing opportunities to increase engagement and adoption. Collaboration & Communication Act as a bridge between Product and Marketing, ensuring that customer More ❯

partnership with Engineering leadership. The Role in Detail Strategic Thinking & Thought Leadership Drive product vision and strategy across global accounting markets, staying ahead of regulatory changes, industry trends, and customer needs Lead AI transformation strategy for accounting workflows, positioning IRIS products at the forefront of AI evolution in bookkeeping, financial reporting, and compliance Serve as the authoritative voice on … markets, translating domain knowledge into product roadmaps Establish thought leadership through industry engagement, white papers, and strategic partnerships with accounting bodies on the future of AI in accounting Champion customer-centricity by understanding how AI will transform accounting professionals' work and translating insights into breakthrough innovations Product Leadership & Team Management Build and lead an exceptional product organization including Product … showing shared accountability for outcomes Strong technical acumen for architectural discussions and product-technology tradeoffs in AI implementations Track record of successful cross-functional leadership influencing Sales, Marketing, and Customer Success teams Additional Qualifications Private Equity environment experience including PE reporting, growth acceleration strategies, and acquisition integration timelines AI/ML product experience highly desirable International business experience navigating More ❯

partnership with Engineering leadership. The Role in Detail Strategic Thinking & Thought Leadership Drive product vision and strategy across global accounting markets, staying ahead of regulatory changes, industry trends, and customer needs Lead AI transformation strategy for accounting workflows, positioning IRIS products at the forefront of AI evolution in bookkeeping, financial reporting, and compliance Serve as the authoritative voice on … markets, translating domain knowledge into product roadmaps Establish thought leadership through industry engagement, white papers, and strategic partnerships with accounting bodies on the future of AI in accounting Champion customer-centricity by understanding how AI will transform accounting professionals' work and translating insights into breakthrough innovations Product Leadership & Team Management Build and lead an exceptional product organization including Product … showing shared accountability for outcomes Strong technical acumen for architectural discussions and product-technology tradeoffs in AI implementations Track record of successful cross-functional leadership influencing Sales, Marketing, and Customer Success teams Additional Qualifications Private Equity environment experience including PE reporting, growth acceleration strategies, and acquisition integration timelines AI/ML product experience highly desirable International business experience navigating More ❯

partnership with Engineering leadership. The Role in Detail Strategic Thinking & Thought Leadership Drive product vision and strategy across global accounting markets, staying ahead of regulatory changes, industry trends, and customer needs Lead AI transformation strategy for accounting workflows, positioning IRIS products at the forefront of AI evolution in bookkeeping, financial reporting, and compliance Serve as the authoritative voice on … markets, translating domain knowledge into product roadmaps Establish thought leadership through industry engagement, white papers, and strategic partnerships with accounting bodies on the future of AI in accounting Champion customer-centricity by understanding how AI will transform accounting professionals' work and translating insights into breakthrough innovations Product Leadership & Team Management Build and lead an exceptional product organization including Product … showing shared accountability for outcomes Strong technical acumen for architectural discussions and product-technology tradeoffs in AI implementations Track record of successful cross-functional leadership influencing Sales, Marketing, and Customer Success teams Additional Qualifications Private Equity environment experience including PE reporting, growth acceleration strategies, and acquisition integration timelines AI/ML product experience highly desirable International business experience navigating More ❯

global enterprise sales teams to develop tools, training, and collateral that drive adoption and revenue. Translate technical product functionality into clear, sales-ready messaging for institutional clients. Market Research & Customer Insights Conduct qualitative and quantitative research to understand market trends, customer needs, and product-market fit. Identify gaps in client workflows and translate insights into actionable marketing strategies. More ❯

global enterprise sales teams to develop tools, training, and collateral that drive adoption and revenue. Translate technical product functionality into clear, sales-ready messaging for institutional clients. Market Research & Customer Insights Conduct qualitative and quantitative research to understand market trends, customer needs, and product-market fit. Identify gaps in client workflows and translate insights into actionable marketing strategies. More ❯

global enterprise sales teams to develop tools, training, and collateral that drive adoption and revenue. Translate technical product functionality into clear, sales-ready messaging for institutional clients. Market Research & Customer Insights Conduct qualitative and quantitative research to understand market trends, customer needs, and product-market fit. Identify gaps in client workflows and translate insights into actionable marketing strategies. More ❯