76 to 100 of 175 Customer Insight Jobs in the UK excluding London

Youll join a forward-thinking marketing function where creativity meets analytics, and where your ideas will directly influence how customers connect with the brand. The CRM Manager will lead customer relationship strategy across all lifecycle touchpoints, driving engagement, retention, and long-term growth through compelling, data-driven communications. Role Highlights: Own and deliver the full CRM strategy and content … to execution Collaborate with creative, product, and data teams to craft persuasive multi-channel campaigns Use A/B testing, segmentation, and automation to improve conversion and engagement Champion customer insight and feedback loops to evolve messaging and strategy Report on CRM performance, extracting insights that shape future campaigns You Will Need: Proven experience as a CRM Manager More ❯

ll join a forward-thinking marketing function where creativity meets analytics, and where your ideas will directly influence how customers connect with the brand. The CRM Manager will lead customer relationship strategy across all lifecycle touchpoints, driving engagement, retention, and long-term growth through compelling, data-driven communications. Role Highlights: Own and deliver the full CRM strategy and content … to execution Collaborate with creative, product, and data teams to craft persuasive multi-channel campaigns Use A/B testing, segmentation, and automation to improve conversion and engagement Champion customer insight and feedback loops to evolve messaging and strategy Report on CRM performance, extracting insights that shape future campaigns You Will Need: Proven experience as a CRM Manager More ❯

Youll join a forward-thinking marketing function where creativity meets analytics, and where your ideas will directly influence how customers connect with the brand. The CRM Manager will lead customer relationship strategy across all lifecycle touchpoints, driving engagement, retention, and long-term growth through compelling, data-driven communications. Role Highlights: Own and deliver the full CRM strategy and content … to execution Collaborate with creative, product, and data teams to craft persuasive multi-channel campaigns Use A/B testing, segmentation, and automation to improve conversion and engagement Champion customer insight and feedback loops to evolve messaging and strategy Report on CRM performance, extracting insights that shape future campaigns You Will Need: Proven experience as a CRM Manager More ❯

Youll join a forward-thinking marketing function where creativity meets analytics, and where your ideas will directly influence how customers connect with the brand. The CRM Manager will lead customer relationship strategy across all lifecycle touchpoints, driving engagement, retention, and long-term growth through compelling, data-driven communications. Role Highlights: Own and deliver the full CRM strategy and content … to execution Collaborate with creative, product, and data teams to craft persuasive multi-channel campaigns Use A/B testing, segmentation, and automation to improve conversion and engagement Champion customer insight and feedback loops to evolve messaging and strategy Report on CRM performance, extracting insights that shape future campaigns You Will Need: Proven experience as a CRM Manager More ❯

ll join a forward-thinking marketing function where creativity meets analytics, and where your ideas will directly influence how customers connect with the brand. The CRM Manager will lead customer relationship strategy across all lifecycle touchpoints, driving engagement, retention, and long-term growth through compelling, data-driven communications. Role Highlights: Own and deliver the full CRM strategy and content … to execution Collaborate with creative, product, and data teams to craft persuasive multi-channel campaigns Use A/B testing, segmentation, and automation to improve conversion and engagement Champion customer insight and feedback loops to evolve messaging and strategy Report on CRM performance, extracting insights that shape future campaigns You Will Need: Proven experience as a CRM Manager More ❯

they’re scaling fast and looking for a Product Manager to help define what’s next. The Role: You’ll own the roadmap from early traction to scale — turning customer insights into elegant, data-driven product solutions. Working closely with engineering, AI, and GTM teams, you’ll design and ship AI-first features that shape the company’s next More ❯

they’re scaling fast and looking for a Product Manager to help define what’s next. The Role: You’ll own the roadmap from early traction to scale — turning customer insights into elegant, data-driven product solutions. Working closely with engineering, AI, and GTM teams, you’ll design and ship AI-first features that shape the company’s next More ❯

they’re scaling fast and looking for a Product Manager to help define what’s next. The Role: You’ll own the roadmap from early traction to scale — turning customer insights into elegant, data-driven product solutions. Working closely with engineering, AI, and GTM teams, you’ll design and ship AI-first features that shape the company’s next More ❯

related administrative documentation. Collaborate effectively within a diverse, team-oriented environment. Apply strong project management and presentation skills to resolve complex issues. Provide ongoing feedback on training improvements and customer insights. Candidate Profile Bachelors degree in a relevant field or equivalent experience. Minimum of 3 years experience delivering technical training in both classroom and hands-on settings. Strong verbal More ❯

related administrative documentation. Collaborate effectively within a diverse, team-oriented environment. Apply strong project management and presentation skills to resolve complex issues. Provide ongoing feedback on training improvements and customer insights. Candidate Profile Bachelors degree in a relevant field or equivalent experience. Minimum of 3 years experience delivering technical training in both classroom and hands-on settings. Strong verbal More ❯

a bridge between Sales, Product, Technology, and Operations. Manage and coordinate tender responses and maintain high-quality RfX documentation. Collaborate on technical solution design with Product & Technology teams. Provide customer insights to influence product roadmaps and feature development. Stay informed on industry trends and contribute to thought leadership content. Represent the company at industry events, conferences, and trade shows. More ❯

Manager (Digital CX) – Hybrid/Leeds – Upto £50K A growing UK-based consumer brand is looking for a hands-on Product Manager to help shape and improve their digital customer experience. This is a great opportunity for someone who’s been close to digital product work—whether as a Product Owner, Junior PM, UXer, or similar—and is ready … smoother and more enjoyable. What you’ll be doing: Talking to users and teams to understand how digital tools are working (or not) Shaping clear, actionable product ideas from customer insight and data Working with developers, UX and QA to deliver digital features and improvements Contributing ideas for digital growth and innovation across the platform What I'm … looking for: Experience working alongside development and UX teams Ability to turn feedback and insight into practical product decisions Data-aware, user-first mindset Based within commuting distance of Leeds (3 days per week in office) What’s on offer: Salary up to £45,000 Annual bonus scheme (post-probation) 33 days holiday (including bank holidays) Small, friendly business More ❯

Manager (Digital CX) – Hybrid/Leeds – Upto £50K A growing UK-based consumer brand is looking for a hands-on Product Manager to help shape and improve their digital customer experience. This is a great opportunity for someone who’s been close to digital product work—whether as a Product Owner, Junior PM, UXer, or similar—and is ready … smoother and more enjoyable. What you’ll be doing: Talking to users and teams to understand how digital tools are working (or not) Shaping clear, actionable product ideas from customer insight and data Working with developers, UX and QA to deliver digital features and improvements Contributing ideas for digital growth and innovation across the platform What I'm … looking for: Experience working alongside development and UX teams Ability to turn feedback and insight into practical product decisions Data-aware, user-first mindset Based within commuting distance of Leeds (3 days per week in office) What’s on offer: Salary up to £45,000 Annual bonus scheme (post-probation) 33 days holiday (including bank holidays) Small, friendly business More ❯

and analytics to drive the vision, strategy, and delivery of our data products. This is a high-impact role, leading cross-functional teams to translate strategic objectives into innovative, insight-driven solutions that deliver measurable value across the business. Main Duties and Responsibilities Product Direction & Roadmaps Develop and communicate a clear direction for our data products, aligned with our … goals. Translate strategy into actionable product roadmaps that provide clarity and focus for delivery teams. Product Development Lead cross-functional collaboration with engineering, design, data science, data governance, marketing, customer success, and sales to deliver high-quality data products. Define product requirements, user stories, and acceptance criteria, and oversee development to ensure timely delivery of features and enhancements. Contribute … deeply understanding user needs, behaviours, and pain points. Ensure the product is built on a solid data foundation by bringing a strong technical, analytical, and data-driven mindset. Use insight and data to continuously refine the product experience and deliver measurable value. Collaboration with Design & Research Partner with the design team to incorporate customer insights and user research More ❯

retail clients, aligned with their business goals. Act as a strategic advisor to C-level executives, shaping digital and technology transformation agendas across commerce, supply chain, merchandising, marketing, and customer experience. Lead assessments of current state architectures and define future-state architectures leveraging modern digital, cloud-native, composable commerce, and AI technologies. Transformation Leadership Drive the execution of technology … teams within client environments. AI & Data-Driven Innovation Identify and lead opportunities to embed AI and machine learning into the retail value chain (e.g., demand forecasting, personalisation, pricing optimisation, customer insights). Shape AI-enabled commerce platforms, search and recommendation systems, and automation-led operational efficiencies. Stakeholder Management Build trusted relationships with client stakeholders across business and IT functions. … cloud-native architectures (AWS, Azure, GCP), microservices , APIs , DevOps , and data platforms . Familiarity with AI/ML use cases in retail and knowledge of GenAI advancements relevant to customer experience and operations. Strong understanding of agile delivery models , product management practices , and enterprise architecture. Excellent communication and stakeholder management skills, with the ability to engage and influence C More ❯

retail clients, aligned with their business goals. Act as a strategic advisor to C-level executives, shaping digital and technology transformation agendas across commerce, supply chain, merchandising, marketing, and customer experience. Lead assessments of current state architectures and define future-state architectures leveraging modern digital, cloud-native, composable commerce, and AI technologies. Transformation Leadership Drive the execution of technology … teams within client environments. AI & Data-Driven Innovation Identify and lead opportunities to embed AI and machine learning into the retail value chain (e.g., demand forecasting, personalisation, pricing optimisation, customer insights). Shape AI-enabled commerce platforms, search and recommendation systems, and automation-led operational efficiencies. Stakeholder Management Build trusted relationships with client stakeholders across business and IT functions. … with cloud-native architectures (AWS, Azure, GCP), microservices, APIs, DevOps, and data platforms. Familiarity with AI/ML use cases in retail and knowledge of GenAI advancements relevant to customer experience and operations. Strong understanding of agile delivery models, product management practices, and enterprise architecture. Excellent communication and stakeholder management skills, with the ability to engage and influence C More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that's … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they're looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. The Role You'll be the go-to person for all things customer success , working at the … years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. What You'll Do Own the end-to-end customer success journey , from onboarding to retention. Create and manage onboarding content , including videos, guides, and self-serve resources. Respond to and manage customer queries , ensuring issues are resolved quickly More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role PurposeAs a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer … the most relevant section of the customers app/site to each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/Push Notifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in … CRM, Martech, or Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret data and drive actionable insights.- Excellent stakeholder management and communication skills.If you're interested in this role More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. Chair … management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or Kanban methodologies. Strong customer focus and ability to translate customer insights into product improvements. Strong background working with UI and UX teams to deliver high-quality user experiences. Understanding of the software More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. Chair … management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or Kanban methodologies. Strong customer focus and ability to translate customer insights into product improvements. Strong background working with UI and UX teams to deliver high-quality user experiences. Understanding of the software More ❯

in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at least 5 years of hands-on Shopify management and web merchandising experience, combined with … strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to-end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement … updates Partner with design teams to improve UX/UI, ensuring intuitive site navigation, optimized checkout flow, and mobile-first design principles Conduct A/B testing and leverage customer insights to refine user journeys, enhance engagement, and increase conversion rates Ensure best practices in SEO, accessibility, mobile experience, and site performance Analytics & Reporting Analysis of ecommerce KPIs (traffic More ❯

in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at least 5 years of hands-on Shopify management and web merchandising experience, combined with … strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to-end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement … updates Partner with design teams to improve UX/UI, ensuring intuitive site navigation, optimized checkout flow, and mobile-first design principles Conduct A/B testing and leverage customer insights to refine user journeys, enhance engagement, and increase conversion rates Ensure best practices in SEO, accessibility, mobile experience, and site performance Analytics & Reporting Analysis of ecommerce KPIs (traffic More ❯

with the distributors. Building strong, long-lasting relationships across the continent. Delivering compelling product demonstrations and training sessions. Collaborating with internal teams to ensure smooth software rollouts. Gathering valuable customer insights to inform future product development. This is a target-oriented role that requires someone who is not only a confident presenter with strong closing skills but also an More ❯