1 to 25 of 160 Customer Retention Jobs in the UK excluding London

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty … long-term growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role ...

Customer Success Manager (SaaS) Construction and Built Environment Tech Bracknell, Berkshire | Competitive Salary + Bonus + Excellent Benefits Shape the future of Customer Success. Are you an experienced Customer Success or Strategic Account Manager with a passion for helping customers achieve real business value from SaaS technology … Value Added Recruitment is looking for a commercially minded Customer Success Manager to manage a portfolio of strategic customers across EMEA, ensuring they successfully adopt our market-leading SaaS platform while driving customer satisfaction, retention and long-term account growth. This is a fantastic opportunity ...

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service, building long … trusted extension of our customers' teams. As we continue to grow, we're looking for someone who shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account support ...

every product and service delivered with expertise, passion and heart. About the role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. … orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied ...

relooking for an experienced and commercially minded Head of Customer Operations to lead the evolution of our customer operating modelwithin our Extended Supportand Commercial Servicesteam, ensuring we deliver exceptional customer experiences at scale while driving operational excellence and profitable growth. This is a highly visible leadership role … with responsibility for improving customer outcomes, increasing retention, reducing operationalfrictionand enabling sustainable growth. Define and lead the customer operating model Develop and continually evolve a scalable customer operations strategy aligned to businessobjectives. Create operational frameworks that support customer growth while improving efficiency and consistency. ...

This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value … scale while working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used ...

Title: Customer Success and Retention Director Salary: c. £80,000 - £100,000 + discretionary bonus + commission OTE: £110,000 - £120,000 Location: Bath - hybrid, 2-3 days per week in office Join one of the UK's leading Public Sector Procurement SaaS businesses in an Executive … leadership role with ownership of customer success and retention. At Contracts Advance, we're helping organisations across the UK find and win public sector contracts. Since 2008, we've grown into a thriving SaaS business, with more than 3,000 organisations using our software and services to discover ...

IRIS, we build software that helps organisations work smarter, save time, stay compliant and achieve more. Our Customer Success and Renewals teams play a vital role in helping customers get value from our products, build long-term partnerships and continue choosing IRIS. We're looking for an experienced Customer … spend your time helping colleagues become more confident, proactive and commercially effective. This is a hands-on coaching role where you'll work alongside Customer Success Managers and Renewals Specialists, helping them improve customer conversations, reinforce best practice and build habits that lead to better customer outcomes. ...

supporting the Head of Revenue and the wider Revenue Team by combining efficient administration with the proactive coordination and management of a portfolio of customer accounts. Key responsibilities: The role is responsible for delivering an exceptional customer experience throughout the entire customer lifecycle, from onboarding handover through … ongoing account management, customer care, renewals, and identifying opportunities for account growth. Acting as the primary day-to-day contact for assigned customers, the Inside Account Manager develops strong, long-term relationships by understanding customer needs, providing timely account support, and coordinating internal resources to ensure customers maximise ...

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

Executive, Email Marketing Executive or Lifecycle Marketing Executive with hands-on experience using Klaviyo, looking to take ownership of the entire customer lifecycle for two fast-growing ecommerce brands where you'll have a direct impact on customer retention, loyalty and revenue growth? On offer … fastest-growing outdoor lifestyle brands, where you'll own the CRM function across two premium ecommerce businesses. You'll have the autonomy to shape customer journeys, test new ideas and build best-in-class email and SMS marketing programmes while working closely with the Ecommerce, Marketing and Creative teams. ...

Senior Customer Success Manager Salary: £70,000 - £80,000 per annum, plus circa 10%-15% bonus Location: Remote (Bristol HQ) My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. There is a clear … would lead to a doubling their size over the next 2-3 years as the products and services are commercialised at pace. The Senior Customer Success Manager, a crucial appointment, will ensure customers achieve their desired outcomes while using a product or service, thereby driving customer retention ...

sets the strategic direction, manages overall divisional performance, and ensures the alignment of our product, sales and services teams to drive revenue growth and customer retention. Reporting to the Group CEO and sitting as a member of the company's Executive Committee, the SVP Incubation Business Unit … propositions, driving hyper-growth, and graduating mature sectors into the wider business. The role combines strategic vision, commercial ownership, operational discipline and a relentless customer focus. The SVP Incubation Business Unit carries accountability for the division across four areas: determining and leading the go-to-market execution, driving product ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

Senior Consultant – Lifecycle & Customer Growth London/Hybrid5£55,000–£85,000 + bonus Are you an experienced CRM, lifecycle or customer growth consultant who enjoys solving complex marketing challenges? We’re working with one of the UK’s fastest-growing independent digital consultancies, helping ambitious brands improve … customer acquisition, retention and lifetime value through smarter marketing, data and technology. This is a senior client-facing role combining customer strategy, CRM, MarTech and project delivery. You’ll advise recognised brands, build relationships with senior stakeholders and lead projects that turn customer growth strategies ...

Customer Success Executive About the Company Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year. The Role … Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth. Working closely ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account RelationshipsHelp Some of the UK's Biggest Employers Transform Employee RelationsDo you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges Are you CIPD Level 5 qualified or above, with 5+ … relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards. Leveraging the trust you build through reliable execution, you’ll safeguard customer retention … Management.· Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity.· Manage, coach, and set high performance standards for the customer success team.· Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability.About you:· Proven background in contract management ...

through technology. Our software helps thousands of care providers deliver outstanding care, and we're growing rapidly. We're looking for an experienced Senior Customer Success Manager to join our Growth team. This is more than a Customer Success role. You'll become a strategic partner to some … opportunities that genuinely benefit customers, we'd love to hear from you. The Role You’ll take ownership of a portfolio of high-value customer accounts, working closely with senior decision-makers to understand their priorities, challenges and future ambitions. Rather than simply managing renewals, you’ll identify opportunities ...

Strategic Customer Success Manager Salary: £60,000–£70,000 + 10–20% performance-related bonus Location: Remote, UK MFK Recruitment is proud to be working with a well-established global software company to recruit a Strategic Customer Success Manager. Our client provides an AI-powered, code-free testing … well. Over the past six years, MFK Recruitment has placed 16 people with the company, and 10 are still working there today. The Strategic Customer Success Manager will take ownership of a portfolio of strategic, growth and high-potential customers. You will build strong relationships with senior, operational ...

Livingston, Scotland or London (2 days a week on-site) An exciting opportunity has arisen for a Senior CRM & Loyalty Manager to lead customer engagement, loyalty strategy, and lifecycle marketing for a well-established consumer brand. This is a high-impact leadership role where you will shape CRM strategy … drive customer retention, and influence the future direction of loyalty and personalisation initiatives. You will also have the opportunity to lead a small team while working closely with stakeholders across marketing, technology, analytics, and digital functions. THE COMPANY They are a highly recognised omnichannel consumer business with ...

nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.Title: Customer Intelligence AnalystBase location: Belfast, Northern Ireland (Hybrid)Thales:Thales is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. … customers and protecting what matters most. Thales—Protect the pulse of your business. Learn more: Summary:Imperva, A Thales Company is seeking a passionate Customer Intelligence Analyst to support our Customer Success organization.This role will identify customer intelligence within our business and make this actionable for Customer ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment ...

Customer Service/Account Manager – Telecommunications Location: Manchester (Office Based) Salary: £27,000 - £33,000 per annum (depending on experience) About the Company Our client is a well-established and growing telecommunications provider, delivering high-quality connectivity and communication solutions to businesses across the UK. Due to continued growth … they are looking to recruit a Customer Service/Account Manager to join their Manchester office. This is an excellent opportunity for someone who enjoys building strong customer relationships, providing outstanding service, and managing customer accounts within a fast-paced telecoms environment. The Role As a Customer ...