51 to 75 of 137 Customer Retention Jobs in the UK excluding London

Customer Success Manager – Dutch Speaker London or Amsterdam | Hybrid Working | SaaS & Sustainability Technology The Opportunity Join an innovative, international technology company helping organisations improve supply chain transparency, strengthen traceability and meet sustainability and regulatory requirements. As Customer Success Manager, you’ll manage a portfolio of complex, international customers … project coordination and commercial ownership in a growing, mission-driven business committed to making a positive environmental impact. Key Responsibilities Build trusted relationships with customer stakeholders, from operational teams to C-suite executives. Lead customer onboarding, including project planning, platform implementation, data integration, training and go-live. Drive ...

Contracted Office: Reading Office - RG1 1LX Company Description Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work … passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we're on a mission to to be our customer's most trusted advisor for cloud-based technologies. We're looking for passionate and talented individuals to join our dynamic team. If so, we have ...

stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT , you will analyse existing processes, identify opportunities for improvement, define requirements … Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems , analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory ...

continues to scale across the UK and Ireland, strategic account development, client retention, and recurring revenue growth are central to our business strategy. We are seeking an accomplished SAP Account Manager who can build executive‐level relationships, develop strategic account plans, and mobilise the best … procurement processes, and strategic priorities Collaborate with AG delivery and leadership teams to create compelling value propositions and growth strategies 2. Executive Relationship Management & Customer Success Act as the primary commercial contact and trusted advisor for assigned clients Build trusted relationships across operational, management, and C‐suite levels including ...

Head of Customer Success | AI Startup Location: Central London | 4 days onsite Salary: £100,000-£110,000 + Bonus & Equity We're partnering with an ambitious, recently Series A-funded AI startup entering an exciting new phase of growth. With significant investment secured, an expanding enterprise customer base … ambitious plans for the future, they're looking for a Head of Customer Success to join at a pivotal stage. This is a rare opportunity to become the business's first dedicated Customer Success hire , taking complete ownership of the customer journey while building a function that ...

What You’ll Do The Marketplace Customer Account Manager manages and grows the net revenue from Avalara customers through up-sell, cross-sell, and add-on opportunities. You will develop long-lasting customer relationships in the evolving world of tax and VAT compliance. You excel at work creating … growth or new opportunities to explore. Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction Use the broader internal team to address client satisfaction issues Create and document playbook, dashboards and models ensuring repeatable processes ...

Senior Product Manager, you'll take full ownership of a product — its strategy, backlog, and commercial performance — and see it through from first customer insight to measurable business results. If you're energized by setting multi-quarter direction, leading through influence, and being accountable for outcomes rather than just … way. You'll be the internal and external authority on your customers' user job tasks, and a credible partner to Engineering, Design, Product Marketing, Customer Success, and Sales — turning customer insight into product decisions and business cases that teams can rally behind. The compensation range for this role ...

across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What you will … 1. Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks, and service documentation Lead service reviews, governance forums, and QBRs with actionable outputs Govern scope changes, consumption, and out-of-scope ...

Revenue Operations, FP&A, Accounting, and M&A teams on commercial reporting matters. Analysis and Insights Conduct deep-dive analysis into ARR drivers, retention trends, renewals, churn, install-base performance, expansion rates, and new logo acquisition. Identify business performance trends and translate data into meaningful recommendations. Investigate anomalies … roles. Significant experience within a software, SaaS, subscription, or technology company. Experience working with recurring revenue models, ARR, ACV, SaaS metrics, subscriptions, renewals, and customer retention analysis. Experience supporting executive-level business reviews and reporting processes. Additional Information A persistent nature and a willingness to understand ...

Ocado Partner Account team to drive the growth agenda in our partner’s business, enabling our partners to improve commercial outcomes, grow their customer base, order volume, and overall profitability. You will build effective relationships with key commercial, marketing, and ecommerce stakeholders in our partners’ businesses. You will leverage … knowledge of customer objectives, strategic know-how, knowledge of the Ocado Smart Platform (OSP), as well as the expertise of our central growth subject matter experts to create and implement successful growth strategies. You will become a first line of e-commerce growth support, leveraging our team of central ...

managed technology services to businesses across the UK. They are looking for an experienced Telecoms Account Manager to manage and grow an established customer base while also developing new business. From day one, you will inherit a portfolio of approximately 120 existing accounts, providing immediate opportunities for retention … their objectives and technology requirements, positioning the business as a trusted technology partner. Key Responsibilities: Manage and develop a portfolio of approximately 120 existing customer accounts. Build strong relationships with key stakeholders and decision-makers. Identify upsell and cross-sell opportunities across connectivity, network security, voice and wider technology ...

through proactive outbound activity Manage your own pipeline from first conversation to closed deal Build relationships with business owners and senior decision-makers Identify customer needs and position the right solution Run sales calls and product demonstrations Negotiate commercials and close new business Hit and exceed monthly and annual … that forms part of a wider global SaaS group. The product is already trusted by: 23,000+ businesses globally 340,000+ vehicles tracked 98% customer retention £200m+ in calculated customer savings So you're not trying to sell an unproven product from scratch ...

company helps organisations make better-informed decisions, understand performance and identify new opportunities. This isn't a traditional account management role. It combines customer retention and account growth with targeted new business development, giving you ownership of existing client relationships while also opening doors with prospective customers. … play a key role in growing recurring revenue, strengthening customer relationships and identifying new commercial opportunities. The Role You'll take ownership of a portfolio of existing customers, managing relationships throughout the customer lifecycle while developing new business opportunities with carefully targeted organisations. Your responsibilities will include: Managing ...

Permanent The Role Our client is looking for an experienced Field Application Engineering Manager - EMEA to lead the engineering support function across its European customer base. Reporting to the VP, Technology & Customer Integration - EMEA & ROW , this role is responsible for supporting existing EMEA customers across standard and custom … ensure customers receive a high standard of engineering support and have the technical solutions they need. The role covers a broad range of customer and engineering activity across sectors including Broadcast, Medical, Industrial, Test & Measurement and Transportation , with a particular focus on developing HMI solutions for applications such ...

growing team while completing a Level 3 Channel Marketing Apprenticeship. You will work closely with our Founders and external Sales Director, supporting marketing, sales, customer engagement and account management across our Consultancy and Training teams. Your responsibilities will include: Supporting and delivering marketing campaigns Managing a quarterly marketing activity … calendar Using market research, customer feedback and sales trends to identify opportunities Supporting email marketing, social media, events and marketing automation Helping to build the sales pipeline and develop new business opportunities Supporting account-based marketing for key customers Attending networking and marketing events Working with external marketing agencies ...

global leadership, the role develops scalable partner programmes, strengthens executive relationships, and enables partner-led go-to-market motions that accelerate pipeline generation, customer acquisition, and long-term business growth. The Senior Director also leads and develops a high-performing partnerships team while ensuring strong governance, operational excellence … continuous improvement. Build and maintain executive relationships with strategic partners, acting as the senior regional sponsor for key alliances. Collaborate with Sales, Marketing, Customer Success, Product, and other cross-functional teams to maximise partner success and commercial outcomes. Represent the Partnerships function within regional leadership, influencing strategic direction ...

inherit an established portfolio with significant opportunities to increase revenue, build relationships at senior stakeholder level and introduce additional products and services across the customer base. Key Responsibilities Take ownership of a portfolio ofenterprise accounts. Develop and execute strategic account plans to maximise revenue growth, retention and long-term customer value. Identify and secure new business opportunities within existing accounts, driving cross-selling and upselling activity. Build strong relationships with senior stakeholders and decision-makers, positioning yourself as a trusted commercial partner. Identify opportunities to introduce additional products and services across the wider ...

additional services and solutions, and ensure long-term client satisfaction and retention. Whether you come from a technology consulting, ERP consulting, implementation, business systems, customer success, or account management background, this role offers an excellent opportunity to combine relationship management, commercial awareness, and business technology expertise. What … Client Relationship Management Manage and develop relationships with an existing portfolio of clients Act as a trusted advisor and primary point of contact for customer accounts Conduct regular client reviews and check-ins to understand business needs and ensure customer satisfaction Build strong relationships with key stakeholders ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns … help maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign ...

succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers ...

display and embedded technology solutions is seekinga Field Application Engineering Manager to support its expanding EMEAoperations. This role will be instrumental in ensuring customer retention,pre-sales engineering support, and new business development across multipleindustries, with a current focus on Broadcast and Medical sectors. You will work … andcustomer satisfaction. This position involves extensive travel across Europe,engaging with internal teams, customers, and sales representatives to enhanceengineering support and product adoption. KeyResponsibilities CustomerRetention: Deliver exceptional support andtechnical solutions to ensure customers remain engaged with the company'sproduct offerings. RFQSuccess: Support the sales team by providingcompetitive, engineering-led proposals ...

Propello Cloud, we help brands build stronger customer relationships through loyalty and rewards programmes that deliver measurable results. We’re looking for a Senior Customer Success Manager to take ownership of key enterprise relationships, help clients market their programmes and play an active role in growing our customer … keep client priorities moving. The voice of the customer. Translate client feedback into clear insights that help shape our product and service. A stronger customer success function. Improve playbooks, reporting and ways of working, share your expertise with colleagues and use AI and automation thoughtfully to make the team ...

Managing Director and shape its next stage of growth. This is a hands-on opportunity to lead an established commercial team, develop major customer relationships and bring greater structure to sales activity. You'll have the autonomy to influence the sales strategy, support your team's development and personally … coach and develop a commercial team of five, including account management and business development. - Build and deliver a sales strategy focused on profitable growth, customer retention and new business. - Introduce structured account planning, identifying opportunities across customer sites, departments and product requirements. - Take personal responsibility ...

team backing, you will take complete ownership of the end-to-end sales lifecycle—from initial prospecting and custom product demonstrations to closing, onboarding, customer retention, and renewals. Strategic Focus & Engagement Dual Acquisition Strategy: Secure both free academic accounts (to expand user base and brand reputation … sales conversations tailored to labs transitioning from paper systems or legacy platforms, creating custom demo accounts reflecting specific lab workflows. Cross-Functional Collaboration: Gather customer and market insights to directly inform internal product development and marketing strategies while maintaining accurate CRM pipeline forecasting. Candidate Requirements Education & Background: A degree ...

Software, Hardware and Broadband business lines. We require a passionate Lead, who will play a crucial role in driving revenue growth and expanding our customer base via this team. This is a player manager role. Your focus will be on leading the team in identifying and pursuing new business … proven track record in sales and business development. Responsibilities As a Sales Team Lead for Renewals & Retentions, you will be responsible for renewing customer business either from an existing from RM’s smaller account base. You will do this through understanding our customers’ needs and identifying new sales opportunities ...