51 to 75 of 147 Customer Retention Jobs in the UK excluding London

Role As a Clinical Application Specialist, you will play a key role within the UK Ophthalmology team, supporting the clinical implementation and adoption of innovative surgical technologies across key customer accounts. This is a field-based role focused on the South/Southeast region, with occasional national support as required. You will act as a trusted clinical advisor, delivering … training and ongoing support to healthcare professionals to ensure optimal product usage and improved patient outcomes. Working closely with the sales team, your role will be vital in enhancing customer retention, supporting account development, and driving clinical excellence in ophthalmic procedures. Key Responsibilities Deliver expert on-site clinical support and application training for ophthalmic devices and software … sales team to identify opportunities for account growth and support sales initiatives through clinical value demonstration. Provide application insights aligned with the strategic business plan, ensuring product usage meets customer and surgical team needs. Lead training sessions for new installations and ensure a smooth onboarding process for clinical users. Support key focus accounts with a consultative approach to increase More ❯

THE OPPORTUNITY Title: Senior Data Analyst, Financial Strategy and Customer Operations Location: UK Midlands (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. … We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global … about YOU. Job summary: Iron Mountain is seeking a highly analytical and business-focused Senior Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will play a key part in supporting our expanding contract logistics and on-demand storage operations. This role is for a strategic thinker who can transform complex More ❯

THE OPPORTUNITY Title: Senior Data Analyst, Financial Strategy and Customer Operations Location: UK Midlands (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. … We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global … about YOU. Job summary: Iron Mountain is seeking a highly analytical and business-focused Senior Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will play a key part in supporting our expanding contract logistics and on-demand storage operations. This role is for a strategic thinker who can transform complex More ❯

navigate performance challenges, and lead teams to deliver a seamless and high-impact client experience. Additionally, you will play a crucial role in Impression's growth by driving client retention, upselling and cross-selling value-added services, and ensuring the profitability of your accounts. As a leader, you'll also mentor junior team members, fostering a high-performance More ❯

margin target for existing TAG clients and industry partners Exceed monthly individual targets for business development, bring new clients to TAG charter Support and execute targeted strategies for client retention and repeat business and aircraft management BD. Drive and close large long term client contracts for TAG products and services. Competencies for Senior Business Development Manager UK Essential More ❯

Understand tracking requirements via Google Tag Manager and support configuration. Work with technical teams on dataLayer specifications for custom tracking. Ensure tracking and reporting align with client KPIs. Client Retention Build strong relationships with clients. Take a senior role in managing Paid accounts. Implement strategies to meet KPIs and objectives. Support the team in resolving client issues. Authority More ❯

while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Senior Data Analyst, Financial Strategy and Customer Operations Location: UK Midlands (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build … customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring … about YOU. Job summary: Iron Mountain is seeking a highly analytical and business-focused Senior Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will play a key part in supporting our expanding contract logistics and on-demand storage operations. This role is for a strategic thinker who can transform complex More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales More ❯

most advanced analytical techniques and areincredibly data-driven. THE ROLE You can expect to be involved in the following day-to-day: Collaborate with the analytical team to support customer credit strategies, commercial goals, and enhance the customer experience. Work with cross-functional teams to create, test, and implement retention-focused campaigns. Use data insights to … optimise campaign performance. Perform segmentation analysis to identify high-value customer groups and tailor strategies to boost engagement. Ensure strategies comply with regulations and internal policies, minimising risks related to credit, complaints, and financial outcomes. Monitor campaign performance and prepare reports to assess impact on customer behaviour, retention, and financial performance. Stay updated on industry trends … and customer behaviour to propose solutions that enhance processes and optimise customer initiatives. YOUR SKILLS AND EXPERIENCE Ideally experience working across credit cards. Strong coding skills, in python, or SQL. Experience building MI. Experience developing credit risk strategy. Good presentation and data visualisation skills. Degree in a STEM subject. Excellent written and verbal communication skills. THE BENEFITS A More ❯

Company description: Exertis UK Job description: Are you a driven and customer-focused professional with a passion for AV technology? Were looking for an Account Manager to join our dynamic AV team in a leading IT distribution business. In this role, youll be responsible for managing and growing relationships with key clients, driving sales, and ensuring top-tier service … business opportunities and drive revenue growth Provide expert advice on AV solutions, helping clients find the right products Work closely with internal teams to ensure smooth order processing and customer satisfaction Keep up to date with industry trends and product developments Deliver excellent account management, ensuring high levels of customer retention Why Join Exertis? At Exertis More ❯

to educate prospects on upcoming features and the long-term strategic vision of the product. - Product Success Ownership: Ensure the product exceeds user needs, focusing on adoption rates, client retention, and feedback scores. Own the product’s UK-specific compliance. - Product Development Support: Provide accounting insight and detailed information to assist with product development. Get hands-on with More ❯

trade shows to build relationships, expand the company's network, and stay current on industry trends and regulations. Account Management Develop and maintain strong relationships with clients to ensure customer satisfaction and retention. Work in partnership with each client to provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain More ❯

trade shows to build relationships, expand the company's network, and stay current on industry trends and regulations. Account Management Develop and maintain strong relationships with clients to ensure customer satisfaction and retention. Work in partnership with each client to provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain More ❯

and leading a high-performing marketing team. Key Responsibilities: Develop & Execute Marketing Strategy: Own the marketing vision, developing a comprehensive strategy that covers user acquisition, engagement, brand awareness, and customer retention. Team Building & Leadership: Build, mentor, and lead a results-driven marketing team that can operate in a fast-paced, high-growth startup environment. Scale marketing operations as the More ❯

EZOO is on a mission to revolutionise how people access electric cars, and are looking for an Apprentice to join their dynamic team in Kenilworth! If you're organised, customer-focused and eager to grow in a supportive environment this could be the perfect opportunity for you! Role You will be a key individual responsible for all sales outreach … needs You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards Provide full appointment setting including calendar management, scheduling, and attending customer meeting calls, distributing actions, and compiling reports Work with wider teams to ensure a smooth user experience Customer retention and growth Training Training to be provided … as you gain experience and develop your skills Apprenticeship Standard Business administrator (level 3) Training Provider COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED Working Week To accommodate our customer base, this role will require flexible working hours, typical office/working hours will be 8.15am - 5.15pm with the flexibility of working some Saturdays with time off in Lieu. More ❯

and technology company who are recognised as a leader in their field. This position requires excellent communication skills, a deep understanding of managed services, and a strong focus on customer relationship management. The salary for this position is £25,000 per annum and contains many benefits. Package for a Renewals Specialist: Salary: £25,000 per annum Hours: Monday - Friday … agreements to secure renewals Identifying opportunities for upselling additional services or solutions to existing clients Key Skills and Experience of a Renewals Specialist: Previous experience in contract renewal management, customer relationship management or a related role is preferred You should be proficient in CRM and contract management software KPI driven with a focus on revenue generation and customer retention Strong communication and negotiation skills is necessary The ability to work collaboratively with cross-functional teams You should have a good understanding of managed services, IT solutions, and current technology trends If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Agency More ❯

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Future proof your career! REMOTE. UK ONLY. £40k - £50k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer … are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical … Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or More ❯

most advanced analytical techniques and areincredibly data-driven. THE ROLE You can expect to be involved in the following day-to-day: Collaborate with the analytical team to support customer credit strategies, commercial goals, and enhance the customer experience. Work with cross-functional teams to create, test, and implement retention-focused campaigns. Use data insights to … optimise campaign performance. Perform segmentation analysis to identify high-value customer groups and tailor strategies to boost engagement. Ensure strategies comply with regulations and internal policies, minimising risks related to credit, complaints, and financial outcomes. Monitor campaign performance and prepare reports to assess impact on customer behaviour, retention, and financial performance. Stay updated on industry trends … and customer behaviour to propose solutions that enhance processes and optimise customer initiatives. YOUR SKILLS AND EXPERIENCE Ideally experience working across credit cards. Strong coding skills, in python, or SQL. Experience building MI. Experience developing credit risk strategy. Good presentation and data visualisation skills. Degree in a STEM subject. Excellent written and verbal communication skills. THE BENEFITS A More ❯

projects and helping junior team members achieve their career goals. Develop and maintain your skills through research, self-guided learning, lab work, and formal training or accreditation. KEY RESPONSIBILITIES Customer Opportunities - Collaborate with customers, partners, and sales to qualify opportunities and deliver value through Microsoft and other technology solutions. Documentation - Produce high-quality documentation. Handover - Support smooth project transitions … Commercial Acumen - Understand the business impact of solutions and assist in selecting appropriate options that meet budget and expectations. Sales Enablement - Guide sales teams technically and promote team capabilities. Customer Retention - Build trust with key customers by understanding their environments. Management Support - Contribute to leadership activities including meetings, appraisals, and providing coverage as needed. Accreditation - Achieve and … with Microsoft Azure and the Microsoft ecosystem, capable of owning and winning complex opportunities. Advanced Azure skills, with specializations in Data, AI, or Cybersecurity preferred. Ability to lead transformational customer journeys delivering tangible benefits. Experience selling professional and managed services. Passion for learning and delivering presales expertise across technologies. ESSENTIAL ATTRIBUTES Ambitious, credible, motivated, and accountable, with strong relationship More ❯

Annual Insurances vertical - including Confused.com. This is a senior strategic role, responsible for embedding design thinking into our business strategy, building high-performing teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation. Youll inherit and lead a team of 8 (product designers, content designer, visual designers, and user research), empowering them to shape products … strategy to the details of a quote journey. What you'll be doing: Business Strategy & Design Thinking Partner with senior leadership to translate revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing, and commercial functions. Team Leadership & Development Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of experimentation … clear career paths. Product Discovery & Delivery Define and oversee design discovery practices that de-risk decisions. Identify and capitalise on opportunities for innovation (think AI) as well as translating customer insight into roadmaps that deliver measurable value and support innovation at pace. Customer Acquisition & Retention Lead cross-functional initiatives to improve acquisition, retention, and More ❯

best for you. The culture is supportive, low-meeting, and focused on efficiency rather than admin for admin’s sake. You’ll receive a performance bonus tied to client retention and margin, an annual learning budget for training and certifications, and occasional in-person strategy days. Most importantly, you’ll join a consultancy that’s scaling quickly, giving More ❯

Customer Hub Account Manager Bath, Hybrid £26,000 - £30,000 + Benefits Our client, a high-growth SaaS business, is looking to appoint a Customer Hub Account Manager on a full-time, permanent basis to strengthen their expanding Customer Success team. Acting as the first point of contact for all inbound queries, you'll play a pivotal … make sure every interaction is a positive one. Alongside this, you'll capture feedback, identify recurring challenges, and contribute to the creation of improved resources that enhance the overall customer experience. The responsibilities: Act as the first point of contact for all customer queries via phone, email, and live chat, delivering timely and professional responses. Resolve enquiries directly … or liaise with technical colleagues where required, ensuring customers are updated and supported throughout. Maintain accurate records of all customer interactions within the CRM system. Capture and report recurring issues, providing insight to help develop improved FAQs, documentation, and resources. Support customer engagement and retention by ensuring a positive experience at every stage of their journey. More ❯

This hands-on role will see you take ownership of daily trading performance across the website, email, SMS, and app playing a key role in delivering revenue growth, increasing customer retention, and improving onsite performance. You'll join a dynamic team at a company that develops and sells Cosmetics products direct to consumers. Working closely with the More ❯

instrumental in bringing conversations about Peregrines solutions to our clients, identifying needs and opportunities, and booking meetings for our sales teams to discuss. Roles & Responsibilities ? High levels of outbound customer contact ? using multiple digital channels, alongside large amounts of outbound phone calls. We have a huge suite of sales technologies including Sales Navigator, Recruiter, Hinterview, Hubspot, Bullhorn, Cognism, LeadLeaper. … identify and understand their pain points and identify ways in which our products can address them. ? Building and maintaining relationships with key individuals and decision makers within your target customer sector ? in this case Retail, Transport and Media. Working with cross-functional sales and delivery teams to arrange meetings and demos. ? Attending customer meetings to develop your own … Experience required: Essential: Sales experience within a highly targeted outbound telesales ?environment. Comfortable making high level outbound calls to new customers and contacts. Experience in developing and maintaining strong customer relationships. Ability to use multiple channels of engagement including phone,, sales automation tools. Excellent objection handling skills , with the Impact and Influence required to help challenge their current methods More ❯