Lead Service Desk Analyst
- Hiring Organisation
- ROTORK PLC
- Location
- Bath, Somerset, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
global day-to-day Service Desk matters, youll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvementall while ensuring best-in-class service aligned to ITIL standards and SLAs. What Youll Do Lead, mentor, and support … Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations. Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery. Identify trends and contribute ...