126 to 149 of 149 Performance Management Jobs in the UK excluding London

effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each … Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily/weekly/monthly reporting to Operations ...

role for you! As a Production Services Engineer, youll play a key role in supporting and maintaining businesscritical infrastructure and systems, ensuring high availability, performance and security across our production, test and development environments, including working on a wide range or projects to enhance both the future direction … complex systems across a 24x365 environment, including on call support, incident resolution and problem diagnosis Install, administer and support core infrastructure, ensuring system availability, performance, security and effective backup and recovery Act as a subject matter expert for elements of the technology stack, contributing to capacity planning, disaster recovery ...

Supplier Relationship Analyst Overview We are looking for an experienced Supplier Relationship Analyst to take ownership of supplier performance across a portfolio of IT and Information Services suppliers. This role is focused on supplier governance, performance management, service reviews, issue resolution, and continuous improvement. You will work ...

Supplier Relationship Analyst Overview We are looking for an experienced Supplier Relationship Analyst to take ownership of supplier performance across a portfolio of IT and Information Services suppliers. This role is focused on supplier governance, performance management, service reviews, issue resolution, and continuous improvement. You will work ...

development of Oracle Finance reporting Candidate Criteria Proven experience with Oracle Fusion, including interaction between Oracle HCM and Finance modules Strong knowledge of Enterprise Performance Management (EPM), including forecasting and system maintenance Experience supporting financial period close, reconciliations, and sub-ledger processes Ability to work collaboratively with technical ...

development of Oracle Finance reporting Candidate Criteria Proven experience with Oracle Fusion, including interaction between Oracle HCM and Finance modules Strong knowledge of Enterprise Performance Management (EPM), including forecasting and system maintenance Experience supporting financial period close, reconciliations, and sub-ledger processes Ability to work collaboratively with technical ...

helping shape the strategic direction of the organisation while continuing to strengthen the finance function and overall operating platform. Key responsibilities Strategic planning and performance management Supporting decision making across the leadership team Managing investor and external stakeholder relationships Supporting potential inorganic growth opportunities over time Experience ...

responding to HR-related queries Maintaining HR policies, procedures, and documentation via SharePoint Working closely with stakeholders in Japan, supporting areas such as performance management, appraisals, and policy implementation Adapting and localising Japanese HR policies and processes to the UK entity Identifying opportunities for process improvement and optimisation ...

quality assurance and compliance. From an operational perspective, you will manage a team of 8 technicians and senior technicians, being responsible for their performance management and development, working closely with them around IT strategy and ensuring that the level of service remains high at each site. What … need to succeed To be successful in securing this position, you will be an experienced IT Manager from the education sector with both staff management experience, and a strong technical background. You will ideally have experience working in a multi-site role, however this isn't essential. You will ...

architectural solution designs and provide leadership for delivery teams. In this role, you'll develop solutions for client engagement, mentor developers, and ensure optimal performance management within your team. The ideal candidate will have experience with Salesforce Field Service Lightning and be able to articulate technical recommendations effectively ...

Manager , you will lead and mentor a team of cloud engineers, providing strategic direction and hands-on support to ensure the reliability, scalability, and performance of our cloud-based services. You will play a key role in shaping and executing our cloud operations strategy, working closely with cross-functional … monitoring solutions, and drive continuous improvement across our infrastructure. Your leadership will be instrumental in fostering a high-performing, innovative engineering culture, optimising system performance, and minimising downtime. You will also be responsible for managing cloud costs effectively, ensuring spend remains within agreed budgets while maintaining service excellence. Acting ...

customer support team. You'll manage a team of 9 support executives handling VoIP, telecoms and customer service queries, bringing structure, accountability and stronger performance management into an already experienced team. This role is less about being deeply technical and more about running an efficient, high-performing support … customer support or service desk team Background in telecoms support environments working with VoIP, broadband, ISPs Comfortable managing KPIs, ticket queues and team performance Strong-minded and confident dealing with customers and escalations Organised, pragmatic and process-driven Understanding of VoIP/telecoms terminology such as CDRs is helpful ...

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents … during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth ...

capital programmes within the technology portfolio, maintaining full accountability for programme scope, schedule, budget and risk. Establish and run an effective Programme Management Office (PMO) structure, including governance frameworks, RAID logs, tollgate reviews and escalation pathways. Manage a team of two direct reports and a broader community of Project … Managers, providing clear direction, coaching and performance management. Ensure consistent, high-quality reporting of programme status to the CTO, ExCo and Board as required - including KPIs, milestone progress, budget variance, and risk posture. Drive rigorous benefits realisation tracking, ensuring programmes deliver the outcomes documented in approved investment cases. Reporting ...

analysed and updated to ensure compliance; lead a range of audits which will check compliance with the DSP toolkit, research and development and incident management activities, developing improved systems and processes for data quality, data security and protection, dataintegrityand availability. work in partnership with theGroupsCyber SecurityLeadto ensure that … DSPasappropriate, ensuring it is up to date with pertinent adviceandguidance,includingapplicable FAQs and relevant legislation Workforce The Data Security & ProtectionTeam Leaderwill have line management responsibility for theDSP Team, ensuring that all staff have annual performance reviews, objectives andappraisalsin line withthe Groupobjectives, ensuringthey have the equipment necessary to fulfil ...

seeking an experienced Interim IT Network Manager to provide interim leadership across their network and cyber functions, ensuring the continued stability, security, and performance of their IT services. Description Lead and manage a team of approximately 10 Network and Cyber Analysts and Engineers, providing direction, mentoring, and performance … Ability to lead in a people-focused, hands-off but technically credible role. Experience within public sector or regulated environments is desirable. Strong stakeholder management and communication skills. Delivery-focused and pragmatic with strong problem-solving ability. Job Offer Day rate: £500 - £600 (Inside IR35) Contract: 4 days ...

seeking an experienced Interim IT Network Manager to provide interim leadership across their network and cyber functions, ensuring the continued stability, security, and performance of their IT services. Description Lead and manage a team of approximately 10 Network and Cyber Analysts and Engineers, providing direction, mentoring, and performance … Ability to lead in a people-focused, hands-off but technically credible role. Experience within public sector or regulated environments is desirable. Strong stakeholder management and communication skills. Delivery-focused and pragmatic with strong problem-solving ability. Job Offer Day rate: £500 - £600 (Inside IR35) Contract: 4 days ...

journey. This is a unique opportunity to drive strategic change across a growing apprenticeship and training organisation, leading the implementation of a new Learning Management System (LMS) while shaping the future learner experience through technology, data and digital innovation. As a key member of the leadership team … efficiency and reporting. Lead learning technology governance, standards and best practice across the business. Integrate systems and learner data to improve visibility, reporting and performance management. Build strong relationships with internal stakeholders and external technology partners. Develop a roadmap for future innovation, ensuring the organisation remains at the forefront ...

core way of working.The position also carries responsibility for engaging and managing external partners, including commissioning specialist support where required, and overseeing supplier performance and contractual delivery. This requires strong commercial awareness, alongside experience in vendor and contract management. This is a rare opportunity to step into a role … genuinely shape and influence how a large organisation delivers change, driving tangible improvements that have a long-term impact on both operational performance and service delivery. What you'll need to succeed To be successful in this role, you will bring proven experience leading Continuous Improvement functions within complex ...

DUTIES AND RESPONSIBILITIES Supporting the People Services Departmental Management Team in contributing to the delivery of the People Services delivery plan, People Strategy and Target Operating Model through leading and driving team resources through coaching and mentoring, ensuring underperformance/capability issues are addressed to ensure a significant contribution … aims. To provide leadership, support and development to People Services staff, to ensure that relevant professional standards are met through coaching, mentoring and performance management. To proactively seek new opportunities to build relationships and provide professional advice to internal and external stakeholders to deliver effective people service ...

dedicated point of contact for a portfolio of Expert partners (lawyers, engineers, loss adjusters, etc.), helping them operate confidently and efficiently within their invoice management platform. This is a relationship-first role, you will guide, support, and coach Expert partners through invoice submission processes, from onboarding right through … ongoing performance management. If you thrive on building trust with people, keeping things moving, and solving problems before they escalate, this could be a great fit. What you'll be doing: You'll act as the primary point of contact for assigned Expert partners, helping them submit invoices correctly ...

Responsibilities As a People and Culture Manager at CyberIAM, you will: Lead and manage a team of employees, including recruiting, hiring, training, coaching, and performance management. Develop and implement strategies to improve employee engagement, retention, and satisfaction. Set goals and expectations for team members and monitor progress towards achieving … years of experience in management. What you bring to the table You managed junior, mid, and expert-level employees directly. Strong leadership, communication, time management, and interpersonal skills. Ability to motivate and inspire team members to achieve their best performance. Ability to manage multiple priorities in a fast-paced ...

Vendor & Service Performance Manager London | Hybrid Working Technology services don't fail because of one team. They succeed when everything works together. We're partnering with a global insurance broker to find an IT Vendor & Service Performance Manager who will sit at the heart of technology operations, owning … service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value ...

data. Conduct regular risk assessments and vulnerability analyses to identify potential threats and weaknesses in the organisation's infrastructure, implementing and overseeing risk management processes, ensuring that appropriate controls and countermeasures are in place to mitigate all identified risks. Lead the incident response efforts, including preparing for, detecting … continuous learning and development, ensuring that the team has the necessary skills and tools to protect the organisation effectively, and oversee recruitment, training, and performance management. Ensure that the organisation complies with all relevant cyber security laws, regulations, and industry standards, with responsibility for internal and external cyber security ...