176 to 200 of 236 Problem Management Jobs in the UK excluding London

staff, students, and visitors, via all the Service Desk’s contact methods. Ensuring all contact with users is recorded accurately in the IT Service Management tool. Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. Utilising skills, experience, and documented knowledge … University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. Participating in ITIL-based Incident and Problem Management in line with documented processes. Updating the IT Services Status Page and social media in response to service outages. Occasionally carrying ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. You will conduct reactive … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

Location: Huntingdon, UK Clearance: High DV 'Developed Vetting' You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, supporting Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … incidents. Experience in ITIL ICT service delivery on critical infrastructure. Experience working under pressure to meet deadlines while handling multiple priorities. Experience in patch management including analysis and deployment. Key Duties System Support & Ticket Resolution – Utilise technical expertise to keep the Core Network estate online and running smoothly, ensuring ...

value of digital, data and technology services while delivering outstanding outcomes for users and communities. What you will be doing Lead the operational management of business-critical applications, ensuring they remain secure, resilient, available and high performing. Define and deliver application operational strategies and roadmaps aligned to cloud strategy … priorities. Drive the adoption of cloud-native capabilities, automation and best practice to improve scalability, resilience and service value. Lead incident, major incident and problem management activities for applications, ensuring rapid resolution, root cause analysis and continual service improvement. Govern application change and release activities, ensuring updates ...

house applications forming part of the wider technology platform. Architect and integrate storage solutions, including working with third-party vendors. Develop tools supporting problem management and preventative maintenance. Contribute to alert and capacity management solutions. Work with storage virtualisation, automation and provisioning technologies. Work with distributed ...

projects. Act as a technical escalation point and subject matter expert. Work within an ITIL-based service environment, supporting SLAs, KPIs and change/problem management. Participate in a 24/7 on-call rota. Build strong customer relationships and deliver a high level of technical service. Occasionally travel … servers VMware ESXi/vSAN Load balancing and network monitoring Defender/Sentinel/SIEM HLD/LLD documentation ITIL, incident/change/problem management About You You'll be a proactive, self-motivated Network Engineer with: Strong troubleshooting and problem-solving skills Excellent communication ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

Leads the application team, manages key suppliers and partners with Functions stakeholders to improve service performance, deliver change safely and strengthen long-term application management capability. Portfolio scope Enterprise applications supporting Rathbones corporate Functions; allocation may change in line with business priorities. Key interactions Functions leaders and business owners … roadmap and embed sustainable working practices across the portfolio. What you’ll be responsible for Principal accountabilities Own service performance, operational resilience and lifecycle management across the Functions portfolio. Lead the application team and coordinate matrixed contributors and suppliers. Ensure risks, controls, access, audit actions and remediation are actively ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. Essential Requirements Software Defined … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

Global Technology team, you will be a key contributor on the infrastructure side of the team, supporting the cloud infrastructure that underpins Portfolio Management capabilities for the Fixed Income business. You will help build, manage, and support the AWS infrastructure for various portfolio management services — including what … reliable, scalable, and production-ready. You will be part of a cross-functional team of engineers and product owners building the Spectrum Portfolio Management Fixed Income product, working primarily on a large, Terraform-driven estate on AWS, with the opportunity to grow into server-side development in Java (Spring ...

triggers Support and administer SSIS, SSRS and SSAS environments Automate routine administration tasks using PowerShell Work within ITIL-driven change, release, incident and problem management processes Collaborate with development and infrastructure teams on database design and optimisation initiatives Required Experience Extensive experience as a SQL Server DBA within … Server Analysis Services (SSAS) SQL Server Backup and Recovery Database Upgrades and Migrations PowerShell scripting experience Windows Server administration knowledge Excellent communication and stakeholder management skills High Availability & Disaster Recovery Experience Candidates should have hands-on experience with: AlwaysOn Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies ...

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

accountability, development and resource planning Service Desk processes, structure and operating standards AI, automation and opportunities to remove repetitive/manual activity Major incidents, problem management and service improvement Building a scalable Service Desk model to support continued company growth Helping shape the future 1st/2nd Line … want someone who simply produces a report showing that a KPI has gone backwards. We want someone who asks why, fixes the underlying problem, implements the change and then demonstrates the improvement through the numbers. What we're looking for MSP experience is important. You'll understand the pace ...

accountability, development and resource planning Service Desk processes, structure and operating standards AI, automation and opportunities to remove repetitive/manual activity Major incidents, problem management and service improvement Building a scalable Service Desk model to support continued company growth Helping shape the future 1st/2nd Line … want someone who simply produces a report showing that a KPI has gone backwards. We want someone who asks why, fixes the underlying problem, implements the change and then demonstrates the improvement through the numbers. What we're looking for MSP experience is important. You'll understand the pace ...

Engineering Team Lead At-a-Glance Senior hands-on leadership role spanning people management, architecture, and delivery C#, Java or similar modern backend stack within a distributed, cloud-native environment Hybrid working, Belfast-based Join a globally operating business at Manager level, with real influence over engineering standards … Managers to maintain team velocity Mentor and coach engineers, supporting performance reviews, career development, and skills growth across the team Contribute to incident and problem management, supporting investigation and resolution of production issues where required What You'll Need Essential: Proven experience leading a software engineering team ...

your next challenge and the opportunity to make a real impact? As our IT Operations Manager, you'll lead the day-to-day management of our 2nd and 3rd Line Support teams, ensuring the delivery of a reliable, efficient and customer-focused IT service across the business. … Support teams, setting clear objectives and driving high levels of service performance. Managing IT operations, including incidents, requests, service levels, infrastructure availability and asset management across the business. Working closely with the Service Desk, Projects, Platforms, Data Engineering and Data Science teams to deliver seamless support and successfully transition ...

Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring Advanced understanding of monitoring ...

Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring Advanced understanding of monitoring ...

responsibilities: Drive adoption of SRE principles (SLOs, error budgets, toil reduction).Establish observability and monitoring standards. Lead automation-first operations. Improve incident and problem management maturity. Partner with software and infrastructure engineering teams to embed reliability into the product lifecycle. Establish SRE governance, standards, and operating model. What ...

live activities. Strong documentation skills including runbooks, support models, RACI matrices and operational readiness reviews. Knowledge of ITIL processes including Incident, Change and Problem Management. Experience working with technical, operational and third-party stakeholders. Strong requirements gathering and stakeholder facilitation skills. Experience working across Agile and Waterfall environments. Familiarity ...

documentation. Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and elevate to business and technology management in a timely manner. Ensures that storage and archiving procedures are in place and functioning correctly Formulates and defines scope and objectives for complex … application enhancements and problem resolution Reviews and develops application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis ...

maintain ICT network and communications services to meet the needs of the council, the local education authority and individual schools. Carry out performance management of the existing ICT network and communications infrastructure. Carry out tests of hardware/software using test procedures and diagnostic tools. Resolve performance issues, faults … communication technology solutions. Work with the Technical Infrastructure Manager and the wider Schools ICT Support Service to identify upcoming projects, assist in the management of the project and coordinate, align and manage resources to ensure successful project delivery. Advise and guide in the planning phases of ICT projects ...

senior technical escalation point for complex incidents and major outages. Lead Cisco Telephony and Videoconferencing projects from design through implementation. Drive Major Incident, Problem Management, and Root Cause Analysis activities. Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services. Ensure knowledge transfer, technical … Communications and Collaboration environments. Strong expertise in: Cisco Unified Communications Manager (CUCM) Unity Connection Jabber Cisco IP Phones Cisco Meeting Server (CMS) Cisco TelePresence Management Suite (TMS) Cisco Video Endpoints Strong knowledge of SIP and H.323 protocols. Experience with VMware v7/v8 . Proven experience leading technical teams ...

intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications. We are looking for an Engineering System IT Support to join our team and support … user requirements. Managing software deployment activities, including building, testing, and debugging application packages for future releases. Handling support tickets related to incident resolution and problem management, as well as coordinating software installations, patching, and system upgrades. The experience we’re looking to add to our team: A bachelor ...

discipline. You will continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise. Job responsibilitiesApply technical expertise and problem-solving methodologies to projects of moderate scopeDrive a workstream or project consisting of one or more infrastructure engineering technologiesWork with other platforms to architect … expectationsFamiliarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetryKnowledge of incident, change, and problem management processes and the controls that govern themUnderstanding of data-driven decision making and a drive to continue developing technical and cross-functional ...