201 to 225 of 236 Problem Management Jobs in the UK excluding London

will continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise. Job responsibilities Apply technical expertise and problem-solving methodologies to projects of moderate scope Drive a workstream or project consisting of one or more infrastructure engineering technologies Work with other platforms … with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry Knowledge of incident, change, and problem management processes and the controls that govern them Understanding of data-driven decision making and a drive to continue developing technical and cross ...

engineering skills to design, build, and evolve modern, resilient applications that support controls and operational risk outcomes across critical corporate functions — including Finance, Risk Management, Human Resources, Compliance, and Legal. You will contribute to architecture and design discussions, translate requirements into robust technical solutions, and ensure implementations meet … resiliency and security expectationsPreferred qualifications, capabilities, and skillsExperience with observability and production support practices, including monitoring, logging, alerting, performance tuning, and structured incident and problem management in enterprise systemsExposure to cloud-native patterns, containerization, and platform modernization approachesExperience partnering closely with UX teams to prototype and iterate ...

Videoconferencing projects Providing specialist support to L1/L2 teams on complex technical incidents Leading major incident resolution , including RCA and action planning Supporting problem management and continual service improvement Troubleshooting Cisco UC, voice and video environments Producing and maintaining HLD, LLD and technical documentation Performing hardware ...

like ITRS, Grafana, Splunk Job scheduling tool such as Autosys. Issue tracking and reporting using tools such as Service Now Knowledge/experience of problem Management Tools. Good all-round PC skills. (I.e. Windows OS/Networks/General Hardware) What we’ll provide you: By joining Citi ...

Manager to manage incidents and service requests, coordinating with technical teams to deliver swift resolutions. The role focuses on maintaining service levels and proactive problem management. The position is full-time, with 37.5 hours per week on a 4 days on/4 days off rotation, including 12-hour ...

model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide proactive management and incident response across infrastructure, cloud and modern workplace services. As a Systems Engineer within our 24x7 Operations function, you will be a capable … with ITIL processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items ...

architect and deliver effective storage outcomes * Build in-house applications that become part of the business technology platform * Create storage tools to support problem management and preventive maintenance (including alert and capacity management) * Contribute to storage automation and observability improvements * Apply your understanding of storage virtualisation, scale ...

deliver technical projects Maintain high standards of documentation and operational procedures Essential Skills & Experience Strong hands-on experience administering FortiGate firewalls Security policy management, VPNs, remote access and firewall troubleshooting Enterprise-scale LAN/WAN support and administration Data centre networking experience Routing and switching expertise Strong knowledge …/IP VLANs DHCP DNS NTP OSPF BGP Network monitoring, diagnostics and performance optimisation Incident investigation and problem management High availability and resilient network architectures Network segmentation and security zoning Disaster recovery and business continuity networking Load balancing and failover technologies Desirable Certifications Fortinet FCP/NSE CCNP ...

seeks an experienced Third Line Analyst to support a secure, enterprise-scale customer environment in Derby and Hatfield. You will handle complex incidents, perform problem management, and deliver changes across Windows infrastructure. Responsibilities include owning third-line support, designing solutions, and working on projects while maintaining documentation ...

professional services environment. Operating across the firm’s enterprise data platforms, the role sits at the intersection of data architecture, platform engineering, service management, and delivery governance. The Technical Lead will act as the bridge between published data architecture and day-to-day engineering delivery, translating architectural direction into … standards, reusable engineering patterns, and clearly defined work packages for the data engineering team. The role requires close collaboration with data architects, security, service management, internal stakeholders and delivery teams to ensure our enterprise data team provides stable, supportable, scalable solutions that align to business priorities. The successful candidate ...

Insurance & Risk Management (IRM) in Milton Keynes is seeking a Senior ITSM Leader to design and implement application support strategies that ensure high-quality production services, stability, and resilience across core platforms. You will lead global application support teams and vendors, drive incident and problem management ...

across industries, covering networking, infrastructure, cloud, virtualization and security. The role involves technical escalation, designing and implementing network solutions, and contributing to change and problem management in an ITIL environment. Occasional travel to client sites is expected. #J-18808-Ljbffr ...

onsite work five days a week and active SC clearance. You will lead projects, assist operations at L1/L2, manage major incidents, perform problem management, and ensure knowledge transfer to technicians while updating HLD/LLD documents. The candidate should have extensive Cisco telephony and video conferencing ...

Leidos UK is seeking a 3rd Line Network Engineer to sustain core network services in Farnborough. You will resolve complex incidents, support Problem Management, CSI, and handle change requests on IT systems supporting national security outputs. You will work across SDN, Cisco LAN, WAN routing, and security-focused ...

Capgemini in Preston, England, seeks a Major Incident Manager Lead to oversee end-to-end major incident, change and problem management for a portfolio of high-profile clients. This on-site role requires full-time office presence and a proactive, decisive leader who can coordinate cross-functional teams ...

issues, coordinating with third parties, restoring services quickly, updating records, and ensuring incidents are properly closed - all based on priority and service level agreements. * Problem Management by identifying, logging, prioritizing, and resolving issues affecting workplace IT services, coordinating with third parties, updating records, and preventing recurrence through root ...

Cisco Telephony & Videoconferencing Projects. Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution Major incident (qualification, action plan, resolution, RCA, knowledge) Problem management Ensure the transfer of skills to technicians and engineers. Respond to specific customer requests in coordination with the Capgemini Team Leader/ ...

Cisco Telephony & Videoconferencing Projects. Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution Major incident (qualification, action plan, resolution, RCA, knowledge) Problem management Ensure the transfer of skills to technicians and engineers. Respond to specific customer requests in coordination with the Capgemini Team Leader/ ...

Paying £20.93 per hr ref 376145 Full time hours on a temporarybasis Key Responsibilities Provide 3rd Line support for IT incidents, service requests, and problem management activities, diagnosing and resolving complex technical issues. Administer, manage, maintain, and optimise hybrid server, storage, and cloud environments. Ensure high availability, performance … solutions aligned with business and technical requirements. Produce and maintain technical documentation, standards, procedures, and architectural designs. Ensure systems remain secure through effective patch management, firmware updates, operating system maintenance, and access control measures. Support infrastructure projects by providing technical expertise, solution options analysis, and product evaluations. Monitor infrastructure ...

applications. You will help maintain high availability, resilience and security while driving improvements across front and back‐office platforms. The role involves incident resolution, problem management, platform upgrades and service transition, with emphasis on automation, monitoring and stakeholder collaboration across technology and business teams. #J-18808-Ljbffr ...

solution standards (Rhenus “Core”). Challenge the stakeholders to accept configurable solutions. Analyse and resolve reported incidents and initiate actions to prevent re-occurrence (problem management). Support Go Live migration and hand-over to the support organization. Document solutions and ways-of-working. Reporting and consultancy tasks ...

join and registration concepts. Microsoft 365 Working to proficient: Exchange Online, Teams, SharePoint, OneDrive, licensing awareness and migration/support tasks. Intune/Endpoint Management Working knowledge: enrolment, policies, compliance, configuration profiles and Autopilot awareness. VMware vSphere/Hyper-V Working knowledge: VM lifecycle, snapshots, basic troubleshooting and migration … Cisco Meraki, Sophos or similar. Awareness of Veeam, Azure Backup or similar backup platforms. Basic understanding of ITIL processes, particularly incident, request, change and problem management. Ability to support pre-sales scoping by identifying technical risks, dependencies and delivery considerations. Education No single certification is mandatory where the candidate ...

Service Assurance team, other internal teams and third parties to coordinate outages, changes and service activity, and to support effective change control and problem management. Represent the service desk in internal meetings, acting as a key point of contact and building strong working relationships with senior management … service improvement. Requirements Essential Experience working within a Managed Services Provider (MSP) or Managed Security Services Provider (MSSP) environment. Proven people or line management experience in a global environment, with strong coaching and leadership capability. Technical experience to at least second-line support level, supported by excellent troubleshooting skills. ...

encrypting sensitive data in transit, and ensuring compliance with data protection regulations (e.g. GDPR). Personal Characteristics Excellent communication and interpersonal skills. Effective stakeholder management skills to ensure colleagues are positively engaged and consulted (when required). Excellent organisational and prioritisation skills. Strong analytical and problem-solving skills. … passion for learning and coaching best practices. Ability to concisely specify requirements across all departments. A structured and analytical approach to troubleshooting and problem management. Aptitude to learn and develop both self and colleagues. Technical skills Demonstrable hands-on development experience using MS Power Platform. 3+ years' experience ...

encrypting sensitive data in transit, and ensuring compliance with data protection regulations (e.g. GDPR). Personal Characteristics Excellent communication and interpersonal skills. Effective stakeholder management skills to ensure colleagues are positively engaged and consulted (when required). Excellent organisational and prioritisation skills. Strong analytical and problem-solving skills. … passion for learning and coaching best practices. Ability to concisely specify requirements across all departments. A structured and analytical approach to troubleshooting and problem management. Aptitude to learn and develop both self and colleagues. Technical skills Demonstrable hands-on development experience using MS Power Platform. 3+ years’ experience ...