26 to 50 of 123 Problem Management Jobs in the UK excluding London

continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier … we're looking for someone up for a challenge - if you're a data driven and a communicative candidate, this is the role for you. Core responsibilities Incident and Problem Management: Own the end-to-end problem and incident lifecycle, ensuring timely resolution and root cause analysis. Drive proactive problem management, identifying recurring issues and … improvement and knowledge sharing within the team. Identify training needs across the team Cross-Functional Collaboration: Build strong relationships with engineering, product, and other relevant teams to facilitate efficient problem resolution and service delivery. Champion the voice of the customer and ensure their needs are prioritized. Be one of our dedicated incident commanders Operational Excellence: Implement and maintain robust More ❯

scalable operations across all FX trading platforms.* Collaborate with development teams to design and deploy fault-tolerant, scalable solutions that align with evolving business goals.* Enforce adherence to change management, incident management, problem management policies as well as specific non-financial risk frameworks required by the organisation.* Mentor junior team members by sharing knowledge and promoting … including Prometheus, Grafana, Splunk, Geneos, OpenTelemetry or Corvil is highly desirable.* Familiarity with cloud platforms as well as containerisation technologies like Kubernetes or Docker alongside CI/CD pipeline management is important for this role.* Comprehensive understanding of trade lifecycle processes along with fundamental knowledge of trading systems; prior exposure to FX products or algorithmic trading is advantageous but … passion for automation demonstrated through hands-on experience building tools that reduce manual intervention while mitigating operational risks within large-scale environments.* Experience enforcing governance frameworks related to change management, incident response or problem resolution within regulated industries adds significant value.* A collaborative approach that fosters teamwork across diverse groups including developers, traders and other business partners is More ❯

cycles. Collaborate with data inputters, analysts and senior leaders to align practices with UK policing and wider public-sector standards. Champion information-security, GDPR compliance and best-practice data management across the organisation. Experience & Skills Required Essential Strong T-SQL skills and hands-on experience interrogating and optimising relational databases. Proven track record in data validation, cleansing, profiling and … KPI reporting in a live environment. Solid understanding of GDPR, data-protection principles and cyber-security good practice. Analytical mind-set with methodical problem-solving skills and attention to detail. Excellent written and verbal communication; able to translate complex findings for non-technical audiences. Eligibility for Management Vetting (MV) security clearance. Desirable Exposure to RMS (e.g. Niche), mobile … policing platforms (Pronto) or Computer-Aided Dispatch systems. Familiarity with incident/problem-management frameworks (ITIL) and quality-assurance methodologies. Full UK driving licence and willingness to travel between Gloucestershire sites on occasion. Benefits Competitive public-sector salary with Market-Force Factor allowance. 37-hour working week with flexitime, remote-working options and TOIL/overtime enhancements. Generous More ❯

role involves hands-on work, following best practices, and contributing to the delivery of high-quality solutions that align with organisational goals. The Application Specialist is responsible for application management, troubleshooting, and providing support to ensure smooth operations. The role also involves collaborating with team members, learning new technologies, and contributing to continuous improvement initiatives to support growth and … rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud , Celebrus and OneTrust Key Responsibilities Application Support and Maintenance Provide daily support … training (where applicable). System Optimisation and Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct root cause analysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational More ❯

service models aligned with global shipping and trade environments. * Partner with business and operational leaders to anticipate and support digital transformation initiatives across terminals and logistics hubs. Infrastructure & Cloud Management * Lead the architecture and lifecycle management of hybrid infrastructure supporting all operations, both onshore and offshore. * Oversee cloud infrastructure (e.g., Microsoft Azure) for scalability, performance, and disaster resilience … centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs … and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd line activities, however, is still very much … a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event … Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd line activities, however, is still very much … a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event … Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware More ❯

wider business. Key Responsibilities: Log, prioritise and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Contribute to change and problem management processes Support projects and help improve internal tools like Power Apps Maintain accurate documentation and asset records Take part in shift patterns, including some weekend/on … care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Financial services sector experience Experience with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automation of service processes Refer a friend and earn a retail voucher worth More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

meet required Service Levels. Technical design work in the general Computing Infrastructure (physical and virtual) to implement high quality support and continuous improvement Insurance activities that support pro-active management, monitoring and optimisation of the insurance application infrastructure. Extensive working with third parties Working knowledge of Linux. Developing such skills as are necessary to support new technologies Personal workload … management in support of ITIL Incident and Problem Management, through use of ticketing systems. Adherence to ITIL Change Management processes. Good technical authoring and procedure writing skills. Flexible working hours, with frequent need to work additional hours at short notice. Inclusion on the teams 24x7 service support rota Required Skills/Attributes: Extensive IT industry experience … include Windows server, SharePoint and some SQL server. Strong customer facing verbal and written communication skills Motivated by efficient use of technology to solve business problems Lateral thinking and problem solving ability Good personal workload management and ability to work to deadlines 'Completer finisher' with a high attention to detail Positive attitude and enthusiasm for personal improvement If More ❯

impact client satisfaction and the overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

availability, performance, security, effective provisioning, installation/configuration, operation and maintenance of business applications and the associated infrastructure. As such, you will: Participate, as needed, in incident resolution and problem management, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies … the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2, 2012, 2016, 2019 and Redhat 7+) & Cloud Technologies (Azure, AWS and Google Cloud) Infrastructure Management and CMDB (Device42, BMC Helix and Tanium) Monitoring and Alerting Configuration (Zabbix, Solar Winds, Nagios and PRTG) Client and Server Management (Ivanti, VMWare) Scripting (PowerShell and Shell) Office … Azure Sentinel, Darktrace and Proofpoint) Audio and Video Conferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity Active Roles) Participating in out-of-hours and on-call rota Full and clean UK drivers license and own vehicle What you'll More ❯

availability, performance, security, effective provisioning, installation/configuration, operation and maintenance of business applications and the associated infrastructure. As such, you will: Participate, as needed, in incident resolution and problem management, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies … the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2, 2012, 2016, 2019 and Redhat 7+) & Cloud Technologies (Azure, AWS and Google Cloud) Infrastructure Management and CMDB (Device42, BMC Helix and Tanium) Monitoring and Alerting Configuration (Zabbix, Solar Winds, Nagios and PRTG) Client and Server Management (Ivanti, VMWare) Scripting (PowerShell and Shell) Office … Azure Sentinel, Darktrace and Proofpoint) Audio and Video Conferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity Active Roles) Participating in out-of-hours and on-call rota Full and clean UK drivers license and own vehicle What you'll More ❯

expected to work across all three sites, Basildon, Broomfield and Southend Hospitals. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management Service Catalogue Management and Service Level Agreement Management in accordance to the local policies and procedures. A More ❯

seeking a dynamic Group EPR Programme Director to lead this transformative programme. As our Group EPR Programme Director, you will play a pivotal role in the procurement, implementation, and management of a new, integrated Electronic Patient Record (EPR) system across all Acute sites in the partnership. This is a key leadership position, responsible for delivering a seamless and innovative … will benefit both our staff and the patients we serve. Main duties of the job We are seeking a visionary and experienced leader with a deep understanding of programme management in complex organisational settings. You should have the ability to inspire and engage teams, deliver large-scale system integration projects, and effectively communicate across all levels of the organisation. … multiple staffing groups and departments further engaging with a wide range of stakeholders. Working closely with Senior Responsible Officers (SROs) and executive leads to establish and lead a Programme Management Office, ensuring the coherence and success of the programme. Taking a lead role in corporate decision-making during your 2-year tenure, while driving the development, implementation, and monitoring More ❯

seeking a dynamic Group EPR Programme Director to lead this transformative programme. As our Group EPR Programme Director, you will play a pivotal role in the procurement, implementation, and management of a new, integrated Electronic Patient Record (EPR) system across all Acute sites in the partnership. This is a key leadership position, responsible for delivering a seamless and innovative … will benefit both our staff and the patients we serve. Main duties of the job We are seeking a visionary and experienced leader with a deep understanding of programme management in complex organisational settings. You should have the ability to inspire and engage teams, deliver large-scale system integration projects, and effectively communicate across all levels of the organisation. … multiple staffing groups and departments further engaging with a wide range of stakeholders. Working closely with Senior Responsible Officers (SROs) and executive leads to establish and lead a Programme Management Office, ensuring the coherence and success of the programme. Taking a lead role in corporate decision-making during your 2-year tenure, while driving the development, implementation, and monitoring More ❯

seeking a dynamic Group EPR Programme Director to lead this transformative programme. As our Group EPR Programme Director, you will play a pivotal role in the procurement, implementation, and management of a new, integrated Electronic Patient Record (EPR) system across all Acute sites in the partnership. This is a key leadership position, responsible for delivering a seamless and innovative … will benefit both our staff and the patients we serve. Main duties of the job We are seeking a visionary and experienced leader with a deep understanding of programme management in complex organisational settings. You should have the ability to inspire and engage teams, deliver large-scale system integration projects, and effectively communicate across all levels of the organisation. … multiple staffing groups and departments further engaging with a wide range of stakeholders. Working closely with Senior Responsible Officers (SROs) and executive leads to establish and lead a Programme Management Office, ensuring the coherence and success of the programme. Taking a lead role in corporate decision-making during your 2-year tenure, while driving the development, implementation, and monitoring More ❯

issues, and application errors System Administration Perform high-level system administration tasks on servers, networks, and cloud environments Ensure proper configuration, maintenance, and monitoring of IT infrastructure Incident and Problem Management Analyse recurring incidents to identify underlying problems Implement solutions to prevent future occurrences and improve overall system reliability Provide training/development recommendations to the management … of operating systems (Windows and macOS). Experience with virtualization technologies (VMware, Hyper-V). Expertise in cloud services (Azure). Deep understanding of networking protocols and services Firewall management Required Certifications BSc in Computer Science, Information Technology, or equivalent Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Cisco Certified Network Professional (CCNP), CompTIA Advanced Security Practitioner (CASP+) Core More ❯

seeking a dynamic Group EPR Programme Director to lead this transformative programme. As our Group EPR Programme Director, you will play a pivotal role in the procurement, implementation, and management of a new, integrated Electronic Patient Record (EPR) system across all Acute sites in the partnership. This is a key leadership position, responsible for delivering a seamless and innovative … will benefit both our staff and the patients we serve. Main duties of the job We are seeking a visionary and experienced leader with a deep understanding of programme management in complex organisational settings. You should have the ability to inspire and engage teams, deliver large-scale system integration projects, and effectively communicate across all levels of the organisation. … multiple staffing groups and departments further engaging with a wide range of stakeholders. Working closely with Senior Responsible Officers (SROs) and executive leads to establish and lead a Programme Management Office, ensuring the coherence and success of the programme. Taking a lead role in corporate decision-making during your 2-year tenure, while driving the development, implementation, and monitoring More ❯

to develop your skills in a technically varied and supportive setting. We're seeking someone who is confident and approachable, with a strong customer service mindset. You should enjoy problem solving and be comfortable communicating clearly and professionally, especially over the phone. We're looking for someone with: Working knowledge of Windows 10 and Microsoft Office Ideally, some experience … with network technologies, intranet/internet systems, and Microsoft Active Directory An understanding of ITIL processes such as Incident and Problem Management would be a bonus A good standard of education, with either an ICT qualification or relevant experience If you're passionate about technology and enjoy helping others and want to be part of something bigger, then More ❯