26 to 50 of 71 Problem Management Jobs in the UK excluding London

primary point of contact for all IT incidents across the business, you will be expected to resolve issues by using your technical and problem-solving skills to diagnose each incident to the best of your ability. Ownership of incidents when escalated to the wider 3rd line IT support functions. … Working within a technical team you will be supporting multiple technologies including Windows, Active Directory, Mobile Device Management and various bespoke systems, you will also be trained to support the Pharmacy IT systems in our pharmacies and warehouses across England/Scotland/Wales and Northern Ireland. Support network ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

tasked with: Infrastructure Excellence: Providing expert 3rd Line Support and proactively maintaining all systems to a high standard. Cloud and Identity Management: Managing and maintaining Microsoft Azure, Entra ID, and Microsoft 365 Admin Portals (including Exchange, SharePoint, and Defender). Operational Stability: Conducting root cause analysis for recurring incidents … Problem Management) and performing critical infrastructure and application upgrades. Security and Compliance: Managing vulnerabilities, ensuring security patching, and adhering to strict ITIL core processes. Service Transition: Aiding in the smooth delivery of projects and managing 3rd-party suppliers to resolve complex incidents. What We're Looking ...

Azure and on-prem environments Acting as a Subject Matter Expert for defined platforms and technologies Supporting joiners, movers and leavers, device builds, asset management and MDM Hands-on troubleshooting, software and hardware installation, backups and restores Working closely with 3rd line, security, change and external vendors Contributing … Active Directory, Exchange, GPO Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred) Familiar with ITIL, SLAs, CSAT and structured incident/problem management Excellent communication skills and a customer-first mindset Confident troubleshooting complex technical issues and working under pressure Why Apply? Join a financially ...

responsible for ensuring the smooth, reliable delivery of IT services and infrastructure to our customers. You will combine strong technical expertise with proactive service management and excellent client communication to consistently meet and exceed service-level agreements (SLAs). Acting as a senior technical escalation point, you’ll play … role in maintaining service quality, driving continuous improvement, and building trusted customer relationships. Responsibilities: Leading proactive support, technical delivery, and ongoing management of Managed Services Monitoring customer platforms to identify and resolve availability, capacity, and performance issues Acting as the final technical escalation point for complex incidents and problem ...

reduce meantime to resolution. Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed. Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues. Participate in a limited weekend/on-call rotation (approximately 4–6 weekends … communicator capable of translating complex technical issues for diverse audiences. Demonstrated bias for action: resolve incidents while building long-term fixes and automations. Strong problem-solving: identify edge cases, add validations, and anticipate failure modes. Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket ...

customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however … still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents ...

Server OS and Cisco networks. Specialisms in individual areas are good, but it is a breadth of knowledge that is deemed valuable. Troubleshooting and problem management are essential skills, as is an ability to communicate at an appropriate level with other stakeholders such as the project and security … switching fundamentals (Cisco) Analytical mindset with a strong attention to detail Excellent communication skills, both verbal and written, to explain complex IT concepts Strong problem-solving skills and the ability to work independently and within a team Desirable: Certifications (CCNA, RHCA, MCSE, VCP-DCV) Exposure to Infrastructure as Code ...

date, managing the full application lifecycle including upgrades, patching, configuration changes, and proactive health monitoring Implement system changes and enhancements following ITIL change management practices, evaluating impact and risk, coordinating UAT, and maintaining audit-compliant documentation throughout Work closely with business teams to understand operational processes, mapping workflows, translating … internal and external developers to resolve issues and implement new connections Act as the escalation point for business-critical incidents, leading root cause analysis, problem resolution, and on-call support where required, while managing supplier relationships, SLAs, and vendor performance What they're looking for Strong hands-on experience ...

date, managing the full application lifecycle including upgrades, patching, configuration changes, and proactive health monitoring Implement system changes and enhancements following ITIL change management practices, evaluating impact and risk, coordinating UAT, and maintaining audit-compliant documentation throughout Work closely with business teams to understand operational processes, mapping workflows, translating … internal and external developers to resolve issues and implement new connections Act as the escalation point for business-critical incidents, leading root cause analysis, problem resolution, and on-call support where required, while managing supplier relationships, SLAs, and vendor performance What they're looking for: Strong hands-on experience ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This includes line-management responsibilities, supporting and developing … customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance ...

EMEA Credit traders Front-office support for trading , pricing , risk and trade capture platforms Ownership of BAU support , issue investigation and resolution Major Incident & Problem Management Monitoring and alerting of critical trading systems Proactive identification of system issues and stability risks Release support and enforcement of change management … Corporate Bonds CDS (Credit Default Swaps) Credit Indices/ETFs Experience supporting electronic trading and risk platforms Understanding of market data flows Excellent problem solving and communication skills Technical Skills Unix/Linux SQL Python KDB Monitoring tools: Dynatrace , Splunk ITIL processes Grid/distributed computing (nice to have ...

teams by delivering secure, operationally robust cloud environments * Monitoring platform health, performance and capacity using Azure Monitor and Log Analytics * Participating in incident response, problem management and root cause analysis * Automating operational tasks to improve reliability and reduce manual effort * Creating and maintaining technical documentation and standards * Mentoring … Code (e.g. Bicep, Terraform) * Strong scripting and automation skills (PowerShell, Azure CLI) * Experience using CI/CD pipelines, ideally Azure DevOps * Strong analytical and problem-solving skills * Ability to communicate complex technical concepts clearly * A proactive mindset with a passion for continuous learning Benefits * 26 days annual leave plus ...

Incident and Problem Manager Newport (Hybrid Working) £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice ...

internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final … customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work ...

internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final … customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work ...

projects including upgrades, migrations, security improvements, and hardware refresh programmes Support ISO 27001-aligned processes and collaborate with other teams as appropriate Participate in problem management and continuous improvement initiatives Ongoing training and development, including support for IT certifications Work as part of a collaborative IT team where … years’ experience in a Service Desk or IT support role within a Windows/Microsoft-based environment, including an understand Microsoft 365 administration, endpoint management systems and software packaging (RMM, MDMs) Strong diagnostic and troubleshooting ability, using a structured approach to problem resolution Clear and confident communicator, comfortable ...

global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders … Engineer role focused on secure web access and SASE engineering. The role is responsible for the end-to-end design, build, deployment, and lifecycle management of technologies that enable secure web access for both users and machine-based traffic. This includes SASE platforms, secure enterprise browser solutions, and controls ...

global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders … Engineer role focused on secure web access and SASE engineering. The role is responsible for the end-to-end design, build, deployment, and lifecycle management of technologies that enable secure web access for both users and machine-based traffic. This includes SASE platforms, secure enterprise browser solutions, and controls ...

Inside IR35 Role Overview We are seeking an experienced IAM Support Engineer (L2-L3) to provide advanced operational support for enterprise Identity and Access Management services across cloud, hybrid, and on-premise environments. The role focuses on incident resolution, complex request fulfilment, monitoring, reporting, and service improvement to ensure … RBAC, PAM, and PKI. * Troubleshoot identity synchronisation, authentication failures, MFA issues, and certificate-based access problems. * Perform root cause analysis and contribute to problem management and continual service improvement. * Monitor IAM services, integrations, and connectors to maintain availability and performance. * Respond to alerts from security monitoring tools ...

across engineering, platform, and operations teams to ensure reliable deployment of containerised services and applications. Ensure all releases comply with ITIL release and deployment management governance, including change approval and release documentation. Oversee deployment activities to cloud platforms and container orchestration environments (e.g. Kubernetes/OpenShift). Maintain version … control and release traceability for software, infrastructure configurations, and training system components. Work with configuration and change management teams to ensure releases align with approved changes and configuration baselines. Support automated build, test, and deployment pipelines to ensure repeatable and reliable releases. Coordinate release readiness activities including integration testing ...

document all issues, actions, and resolutions Manage and administer mobile devices and the telephony network Identify trends through data analysis to support effective Problem Management Liaise with external vendors and third party providers when necessary Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure … including DNS/DHCP Experience troubleshooting basic networking, software, and printing issues Excellent communication skills with a professional approach to customer service Strong time management skills and the ability to work calmly under pressure Ability to build and maintain strong customer relationships Exceptional customer service skills, with experience supporting ...

ensuring the delivery of stable, reliable, and high-quality IT services across a rapidly growing organisation. This role is focused on operational excellence, risk management, and building the service maturity needed to support scale, acquisition, and long-term growth. If you enjoy bringing order to complexity, embedding robust operational … major incidents, ensuring effective resolution, root cause analysis, and continuous improvement • Driving operational standards across IT, including SOPs, runbooks, escalation paths, and service management frameworks • Partnering closely with technology, infrastructure, and business stakeholders to ensure IT operations scale effectively and support business growth Can you show experience in some ...

services Practical understanding of user experience and requirements analysis, with the ability to identify user needs and implement effective solutions Proven experience in problem management, including investigation, prioritisation, root cause analysis and implementation of preventative actions Hands-on experience managing, deploying and supporting Microsoft Windows operating systems, Microsoft ...

Utilise your expertise within the Microsoft 365 Admin Centres to configure and maintain a secure digital workplace, with some focus on identity and access management through Microsoft Entra. • Take proactive ownership of our business-critical applications within Power Apps. This includes providing ongoing maintenance, applying best practices to optimise … performance, and iteratively building new features to meet evolving business needs. You will support Incident and Problem Management by investigating root causes and implementing preventative measures. • Partner with technology architects, cross-functional teams, and external suppliers to translate business pain points into technical requirements. You will liaise with ...