1 to 25 of 37 Support Analyst Jobs in the West Midlands

Social network you want to login/join with: Information Technology Support Analyst, Stratford-upon-Avon col-narrow-left Client: Opus Recruitment Solutions Location: Stratford-upon-Avon Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 23.05.2025 Expiry Date: 07.07.2025 col-wide Job Description: Are you a tech-savvy problem-solver with … a passion for delivering top-notch IT support? We’ve partnered with the UK’s leading provider of environmental compliance and data management services who are seeking an IT Support Analyst to join their team. What You’ll Do: Provide end-user support for up to 400 staff, ensuring exceptional service. Diagnose and resolve IT issues … maintaining SLAs. Participate in technical projects, maintain infrastructure, and support Microsoft technologies (Azure, Active Directory, Windows Server, etc.). Support cybersecurity initiatives, ISO 27001 compliance, and business continuity. Guide junior staff and promote IT process improvements. Handle Service Desk tickets efficiently. Who You Are: 4+ years of IT support experience with strong troubleshooting skills. Proactive and organized More ❯

Social network you want to login/join with: Information Technology Support Analyst, royal leamington spa col-narrow-left Client: Opus Recruitment Solutions Location: royal leamington spa, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 7 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Are you a tech-savvy problem … solver with a passion for delivering top-notch IT support? We’ve partnered with the UK’s leading provider of environmental compliance and data management services who are seeking an IT Support Analyst to join their team. What You’ll Do: Be the go-to for up to 400 staff, providing exceptional end-user support alongside … their team. Diagnose and resolve IT issues, ensuring seamless service delivery within agreed SLAs. Collaborate on exciting technical projects, maintain infrastructure, and support their Microsoft stack (Azure, Active Directory, Windows Server, and more). Champion cybersecurity, contribute to ISO 27001 compliance, and support business continuity efforts. Coach and guide juniors to success while driving innovation in IT processes. More ❯

Join SYTECH – We're Hiring an IT Systems & Support Analyst At SYTECH, we do more than digital forensics – we support justice, security, and innovation. Behind the scenes, our IT infrastructure is the backbone of everything we do, and we are looking for a skilled and proactive IT Systems & Support Analyst to help keep it strong … secure, and continuously improving. About the Role As our IT Systems & Support Analyst , you will sit at the heart of our technical operations, bridging front-line support and strategic IT development. You will troubleshoot complex issues, manage systems, support users, and play a key role in IT projects across the business. It is a hands-on … role with real scope to contribute ideas and shape how we use technology to deliver critical services. Key Responsibilities Provide level one and two support to internal customers. Assist with systems administration tasks including user account management, permissions, patching, backups, and monitoring. Support the deployment, configuration, and maintenance of hardware and software across the organisation. Participate in IT More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from RedRock Resourcing Senior Consultant at RedRock | IT, Technology and Digital Transformation Application Support Analyst I’m working with a renowned and award-winning law firm in central Bristol in support of their search for an experienced Application Support Analyst to join their collaborative Application Support team. You’ll be providing 2nd line support for a variety of systems and software, helping users get the most from key legal applications and Microsoft tools. Sitting in a friendly and experienced team, you’ll provide both remote and onsite support, act as an escalation point for the service … system upgrades, and continuous improvement projects. Please note, this is a shift-based position based in central Bristol (a short walk from Temple Meads Station) and will require onsite support 2-3 days a week. The role at a glance: Providing 2nd line support for productivity and business-critical applications, including legal solutions and Office 365. Acting as More ❯

Are you looking for a new role as an IT Support Analyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications . The role is a fantastic … opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out of hours Investigation More ❯

Are you looking for a new role as an IT Support Analyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications . The role is a fantastic … opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out of hours Investigation More ❯

Are you looking for a new role as an IT Support Analyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications . The role is a fantastic … opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out of hours Investigation More ❯

Full details of the job. Vacancy: Application Support Analyst Job Reference Number: VN1216 Employment Type: Permanent Job Advert: Application Support Specialist – Empowering Innovation with GES EMEA! About the Role: Join GES EMEA as an Application Support Specialist and become a key player in supporting and optimising our suite of business systems and applications across the Europe … Middle East, and Africa (EMEA) region. This vital role will put you at the heart of our IT operations, providing high-level support and troubleshooting across financial, invoicing, IT, and ERP systems. If you thrive in a dynamic environment, have a knack for solving complex issues, and enjoy collaborating with cross-functional teams, this is the role for you. … What You'll Do: Operational Support: Provide expert support for a range of business systems, ensuring smooth daily operations across Sage X3 and other key tools. System Administration: Take ownership of database and server administration, using RDP, MS SQL, and other tools to maintain and troubleshoot Sage X3 and related systems. End-User Interaction: Work closely with business More ❯

HAYLEY DEXIS are looking for a Trainee Applications Support Analyst to join our well-established and expanding IT team based at our headquarters in Halesowen . In addition to joining an established company, we offer a competitive salary and optional membership to our healthcare scheme. About the role: As our Trainee Applications Support Analyst you will … and career prospects are available. Fun and inclusive working environment. Wellness initiatives, including Bike2Work and healthcare scheme. Uniform and PPE provided if required Key responsibilities as our Trainee Applications Support Analyst: Ensuring user satisfaction by delivering efficient and effective diagnosis, and taking responsibility for resolving or escalating Incidents and Requests within SLA targets (or finding suitable workarounds). … implementation of new software solutions & functionality across the business. Ensuring documentation and knowledge articles are created and updated where required. Skills we're looking for in our Trainee Applications Support Analyst: An understanding of basic business principles, including sales, purchasing, inventory, and accounting would be advantageous. ERP support experience and distribution industry knowledge is preferred. Strong interpersonal More ❯

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across … service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support … Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) End point software suites - install/update/remediate (Microsoft Office - all supported versions) Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron More ❯

About 1st Line Support Analyst in West Bromwich required Location: West Bromwich, B71 4LT Hybrid working: 3x in the office, 2x from home Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is looking for a 1st Line Support Analyst to join our growing helpdesk team. If you're keen to … ll be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include: Taking ownership of support tickets – updating, progressing, and closing them with clear communication throughout. Hitting performance targets to keep our service levels high. Continuously improving your technical knowledge with on-the-job learning. … Ideally, you’ll bring: A personable, professional, and approachable manner A strong focus on delivering excellent client service Confident communication skills – both written and verbal Some experience with IT support Familiarity with Microsoft Server and Desktop OS A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls Awareness of Remote Monitoring and Management (RMM) tools What More ❯

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 Join to apply for the Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 role at Beautyk Creative Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 1 week ago Be among the first 25 applicants Join to apply for the Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 role at Beautyk Creative We're looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant are a true force to be More ❯

D365 SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st … workload under pressure & without supervision. Willingness to continue learning and develop your technical skills. Full UK Driving license Main Responsibilities: Provide specific 1st/2nd line D365 SCM software support Provide Dynamics AX & D365 administration duties. Monitor ERP batch queues for error notifications. Manage and maintain user access lists/security around environment access. Train end users on elements … of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary Take ownership of customer problems and follow up the status of problems to the customer More ❯

D365 SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st … workload under pressure & without supervision. Willingness to continue learning and develop your technical skills. Full UK Driving license Main Responsibilities: Provide specific 1st/2nd line D365 SCM software support Provide Dynamics AX & D365 administration duties. Monitor ERP batch queues for error notifications. Manage and maintain user access lists/security around environment access. Train end users on elements … of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary Take ownership of customer problems and follow up the status of problems to the customer More ❯

D365 SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st … workload under pressure & without supervision. Willingness to continue learning and develop your technical skills. Full UK Driving license Main Responsibilities: Provide specific 1st/2nd line D365 SCM software support Provide Dynamics AX & D365 administration duties. Monitor ERP batch queues for error notifications. Manage and maintain user access lists/security around environment access. Train end users on elements … of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary Take ownership of customer problems and follow up the status of problems to the customer More ❯

HR Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the … nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all … HR System queries. What you'll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent More ❯

HR Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the … nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all … HR System queries. What you’ll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent More ❯

HR Support Analyst Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. … is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and … drive process excellence and serve as first line support for all HR System queries. What you’ll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service More ❯

Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures … connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. What you … ll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to More ❯

A Junior Application Support Analyst is now sought by a well-known software solutions Company. This is a fantastic and rare entry level opportunity for an ambitious individual to take their first step into a customer-focused technology role. To be considered you will have one of the following profiles: Some commercial experience gained within an IT service … desk/application support role combined with a knowledge of databases, operating systems (Linux – Ideal), ODBC, and MS Office tools. A dynamic individual with a knowledge of business processes; ideally, you will have worked with ERP systems and have gained a good understanding of the different areas they cover. You will be keen on progressing a career into a … technical role and will be able to demonstrate personal learning within areas such as technology, operating systems, databases, and data/reporting tools. Recruitment of this Junior Application Analyst will be based on experience, attitude, and appetite to learn and self-develop. Could this be your perfect career opportunity? Have you worked in your spare time to develop your More ❯

Job Description: HR Support Analyst Our Business Support teams deliver vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every team member contributes to the lasting impact we make. Help keep the nation's critical … digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will support the HCM Oracle system through analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. You will also coach end users to develop expertise, drive process excellence, and serve as first-line support for all HR System queries. What you’ll do: First Line Support … excellent customer experience and address user concerns. Troubleshooting and Issue Resolution: Investigate and troubleshoot technical issues relating to the HR System, collaborating to identify root causes and implement solutions. Support testing and functionality; assist in making changes, ensuring correct implementation, and that workflows continue to function effectively. Support end-to-end testing of new functionalities and system updates More ❯

HR Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the … nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all … HR System queries. What you'll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent More ❯

Social network you want to login/join with: Graduate Entry-Level: Support Analyst, Birmingham Client: WeAreAspire Location: Birmingham, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! Location: Birmingham, UK (Hybrid role - Office … after training period) Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team! What You'll Do: Troubleshoot and resolve customer queries and technical issues Provide advice on optimising system functionalities for users Help … customers configure the system to meet their specific business needs Build professional relationships by offering ongoing support Work with internal teams to test and enhance system performance Structured career path with regular feedback and clear targets Opportunities for growth into Senior or Lead Analyst roles Early responsibility for mentoring and guiding colleagues Who We're Looking For: A More ❯