Customer Support Specialist
- Hiring Organisation
- BUUK Infrastructure
- Location
- Gloucester, Gloucestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £24,479 per annum
Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. Update internal CRM system with account changes and notes. Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution … cross-sell products to customer where relevant and where it may add value to the customer’s experience. Experience/Knowledge Understanding fundamentals of CRM systems and MS Office. Abilities/Skills Effective interpersonal and communication skills. Ability to effectively engage with customers and to own the appropriate resolution ...