Bracknell, Berkshire, United Kingdom Hybrid / WFH Options
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Service Desk Manager - £40,000 - £45,000 + Bonus - Networking/Cloud - Hybrid/Bracknell Are you a leader looking for an opportunity to make a positive impact with a growing Service Desk? Want to work for an exciting MSP who are massively scaling up? Are you an … operational and performance-driven individual who can ensure first-class customerservice? Working for a forward-thinking MSP who are boasting growth year on year. Looking for a Service Desk Manager who can improve the operational performance of a team of up to 7 Line Engineers. The … Service Desk covers multiple technology stacks, including, Cisco, Network Security and Cloud Services. Your primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Desk, delivering exceptional customerservice and technical support to our clients. Knowledge & Experien ce Team Leadership experience More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Better Placed Ltd - A Sunday Times Top 10 Employer!
Social Media & Customer Executive Staffordshire, 2 days in the office 3 WFH Home Interiors brand Highlights: Over 25 years trading experience £1 Billion Turnover Record breaking year for the past 5 years Global, UK, Europe and USA. My client are a leading global Home Interiors and renowned luxury consumer … some fantastic talent across Marketing/Brand, Digital, CRM, Insights & Analytics. They are a brand lead by Marketing but supported by Data – keeping the customer and customer experience as the focus. Committed to innovation, customer satisfaction, and a dynamic work culture, they are looking for a talented … and growing the company’s Social Media and Community forums. This role ensures that the forums are engaging, supportive, and valuable spaces for discussion, customer support, and brand advocacy. The role will facilitate conversations, address customer queries, engage with the community, and collaborate with internal teams to drive More ❯
Darlington, County Durham, North East, United Kingdom Hybrid / WFH Options
Castle View Group
Our client is looking to recruit several CustomerService Advisor to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career. Why this job matters Are you someone … who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a CustomerService Technical role. Why not use your skills to make a difference and join our Home Technical Team in Darlington. Youll be talking over the … could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can More ❯
in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customerservice skills and exceptional telephone manner. You will need to be a team player with … a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills. Be professional, flexible, able … lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customerservice and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management More ❯
City, Edinburgh, United Kingdom Hybrid / WFH Options
Avature
s in it for you? Prepare for your retirement with our colleague pension scheme. Private Medical Insurance (WL2+), critical illness cover and virtual GP Service for you and your family 365 days a year. Performance related annual bonus. Green Car Leasing Scheme. Indulge in a generous holiday allowance with … We began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but … we know that being able to speak to our customerservice staff when you need to is really important. This is why our customerservice centres are open seven days a week. Delivering great customerservice means having great people behind the scenes - people More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Castle View Group
Our client is looking to recruit several CustomerService Advisors to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career. Are you someone that has a wealth … skills you've built up from years of building relationships with those around you. If so, you have transferrable skills to success in a CustomerService Technical role. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be … helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way. We understand that life never stands still, and like most roles, this opportunity is designed with flexibility in mind. We're More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … and you'll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You'll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You'll … satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customerservice call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would More ❯
Wilford, Nottinghamshire, United Kingdom Hybrid / WFH Options
The Channel Recruiter
value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … and you ll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll … satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customerservice call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would More ❯
Wilford, Nottinghamshire, United Kingdom Hybrid / WFH Options
The Channel Recruiter
over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you have customerservice experience and an admiration for technology? Do you enjoy talking to people and solving issues? Or are you looking at joining a reputable … value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … phone or email. LOCATION : Nottingham Hybrid working once training complete JOB SPECIFICATION: 1st Line IT Support The role sits within a very large IT service desk where you will be responsible for the day-to-day technical enquiries from our client. You ll be the first point of contact More ❯
will be responsible for preparing, deploying, and supporting end-user devices in a secure environment. This role requires a combination of technical expertise, excellent customerservice skills, and a proactive approach to resolving issues during classroom-style deployments. Responsibilities: Device Preparation : Configure devices using Workspace ONE (WS1) and … users during deployment to assist with setup and answer any questions. Support and Troubleshooting : Provide basic technical support to resolve issues encountered during deployment. Customer Interaction : Maintain a professional, user-focused approach, delivering excellent customerservice throughout the deployment process. Required Skills and Experience: Security Clearance : SC … device build preparation. Deployment Experience : Hands-on experience conducting classroom deployments, directly engaging with end users (not limited to placing devices at workstations). CustomerService : Strong interpersonal and communication skills with a focus on delivering user-centric solutions. Basic Technical Support : Ability to troubleshoot and resolve common More ❯
Maidenhead, England, United Kingdom Hybrid / WFH Options
Wireless Logic Ltd
we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our … through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders … making a real impact on customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): 🌎 Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams in the loop with regular, clear progress updates throughout the More ❯
to be working with a prominent Local Government body based in London to recruit a highly capable Test Lead for a major Dynamics 365 CustomerService transformation programme. This is a key contract role, suited to an experienced QA professional who can take full ownership of User Acceptance … maintained across both internal teams and an external delivery partner. Key Responsibilities: Lead and coordinate all testing and QA activities on a Dynamics 365 CustomerService implementation. Manage the end-to-end UAT process - from test planning and execution to reporting and defect management. Collaborate with business stakeholders … lifecycle. Essential Skills & Experience: Proven experience as a Test Lead or QA Manager on complex digital transformation programmes. Strong understanding of Microsoft Dynamics 365 CustomerService . Hands-on experience managing User Acceptance Testing (UAT) . Excellent communication and stakeholder engagement skills. Ability to work effectively across internal More ❯
join their team. In this role, you will be integral to the design, development, and enhancement of Dynamics 365 modules including Sales , Marketing , and CustomerService , alongside integrating web solutions using PowerApps and Power Automate . This is a unique opportunity to work on cutting-edge projects in … a highly supportive environment. Responsibilities: Design, build, and test Dynamics 365 CE modules such as Sales , Marketing , and CustomerService , using PowerApps and Power Automate . Collaborate with a talented and knowledgeable team of creatives, senior developers, and project managers to deliver technical solutions that drive business success. … recurring tasks like data maintenance for sales CRM to ensure ongoing operational efficiency. Skills & Experience: Proven experience working with Dynamics 365 CE modules (Sales, CustomerService, Marketing). Expertise in Power Automate and PowerApps development. Strong knowledge of DataVerse , transforming business requirements into functional applications. Experience with C# More ❯
join their team. In this role, you will be integral to the design, development, and enhancement of Dynamics 365 modules including Sales , Marketing , and CustomerService , alongside integrating web solutions using PowerApps and Power Automate . This is a unique opportunity to work on cutting-edge projects in … a highly supportive environment. Responsibilities: Design, build, and test Dynamics 365 CE modules such as Sales , Marketing , and CustomerService , using PowerApps and Power Automate . Collaborate with a talented and knowledgeable team of creatives, senior developers, and project managers to deliver technical solutions that drive business success. … recurring tasks like data maintenance for sales CRM to ensure ongoing operational efficiency. Skills & Experience: Proven experience working with Dynamics 365 CE modules (Sales, CustomerService, Marketing). Expertise in Power Automate and PowerApps development. Strong knowledge of DataVerse , transforming business requirements into functional applications. Experience with C# More ❯
Alexandria, Virginia, United States Hybrid / WFH Options
Apex Systems
Clearance: Ability to obtain/maintain a Top Secret with SCI eligibility Experience Requirements: - Expert in RMF - Demonstrated leadership skills/Previous lead position - Customerservice skills - Project Management skills - Proficient with RMF process, NIST SP 800-37, NIST SP 800-53, CNSSI 1253 Education Requirement: - Master's … once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customerservice team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can … once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customerservice team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can More ❯
York, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Redcentric
a requiremement to attend our York office once per month. UK basd applicants only please. AIM OF THE ROLE Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers who … don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team … the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not restricted to the following: Ensuring contracted levels of service provision to a portfolio of customers Proactively More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Thales Group
will ensure the secure and efficient delivery of enterprise virtual desktop infrastructure and application hosting services, maintaining high availability and performance while driving continuous service improvements through automation and integration. Working as part of a service organisation, the role focuses on delivering excellent customer experience while maintaining … and workflows to streamline operations and reduce manual intervention. Collaborate with security teams to implement and maintain security controls and compliance requirements. Work with service management to understand customer needs and improve service delivery. Participate in service review meetings and customer engagement sessions. Participate in … upgrade planning and execution. Experience with PowerShell scripting and automation tools. Knowledge of virtual desktop infrastructure best practices and optimization techniques. Understanding of IT service management principles and customerservice orientation. Experience in analysing usage metrics and capacity trends. Strong problem-solving skills with ability to analyse More ❯
Royston, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Johnson Matthey Plc
Vacancy: Service Support Analyst Location: Royston , UK . Job Family: Infrastructure and Operations GG 07 Johnson Matthey, a FTSE 250 organisation , is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals, and process technology. With operations in over 30 countries, we employ more than … site, ensuring accurate tracking and availability of equipment. Collaboration and Improvement : Interact with third parties to resolve technical issues, contribute to project teams for service improvements, and share knowledge and best practices with colleagues. Requirements for the role: Excellent communication skills: Confident, well-spoken, and able to interact with … resolution for Microsoft Teams Meeting Room systems , w orking with remote third parties to provide hands-on support for Microsoft , Teams Meeting Room systems. CustomerService: Strong customerservice skills, with the ability to provide high- quality support to executive-level customers. Special Factors: This is More ❯
CustomerService & Operations Technical Account Manager, LexisNexis Risk Solutions Location: HOME BASED, London, City of, United Kingdom Contract Type: Regular Schedule: 40 Job ID: R94016 LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions … focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data … Manager, you will be a vital member of our team working with a diverse range of technologies and disciplines. About the Role T he Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our More ❯
Are you passionate about great customerservice, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team! This role is hybrid, based 3 days onsite in our Wimbledon, London office. This role will specifically be providing support for … with our customers. A bit more about the role, you will: Supporting veterinary customers all over the globe with high quality email and phone customerservice relating to the use of our practice management software. Efficiently problem solve and manage tickets until resolution. Deliver training webinars focused on … specific features of ezyVet - upskilling yourself and our customers! Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help. You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert. So More ❯
London, England, United Kingdom Hybrid / WFH Options
IDEXX
Are you passionate about great customerservice, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team! This role is hybrid, based 3 days onsite in our Wimbledon, London office. This role will specifically be providing support for … in animal health. A bit more about the role, you will: Supporting veterinary customers all over the globe with high quality email and phone customerservice relating to the use of our practice management software Efficiently problem solve and manage tickets until resolution Deliver training webinars focused on … specific features of ezyVet - upskilling yourself and our customers! Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert. So More ❯
london, south east england, united kingdom Hybrid / WFH Options
IDEXX
Are you passionate about great customerservice, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team! This role is hybrid, based 3 days onsite in our Wimbledon, London office. This role will specifically be providing support for … in animal health. A bit more about the role, you will: Supporting veterinary customers all over the globe with high quality email and phone customerservice relating to the use of our practice management software Efficiently problem solve and manage tickets until resolution Deliver training webinars focused on … specific features of ezyVet - upskilling yourself and our customers! Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert. So More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Teleperformance
Hours per week. 8-6 Monday – Friday Some out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their … customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more … to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest More ❯
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
Teleperformance
Hours per week. 8-6 Monday – Friday Some out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their … customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more … to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest More ❯
Trowbridge, Wiltshire, United Kingdom Hybrid / WFH Options
Teleperformance
Hours per week. 8-6 Monday – Friday Some out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their … customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more … to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest More ❯