Bristol, England, United Kingdom Hybrid / WFH Options
TwinStream
Experience in Government Projects: Previous experience working on UK government projects is highly desirable. Technical Background: A technical background with an understanding of software development and architecture. Understanding of ITIL principles and experience working with ITIL Service Architecture. Relevant Certifications: Certifications in Agile methodologies, ITIL, or project management. There are many great reasons to join our team! Pension Plan Secure More ❯
and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact … with university members, a customer focused approach to service delivery. Excellent communication skills and the ability to interact effectively with people at all levels. Experience of working in an ITIL managed environment. Good exposure of API Management, Logic App's, Azure Integration Services Experience of working in a complex HE environment - Desirable WEG Tech is acting as an internal Recruitment More ❯
and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact … with university members, a customer focused approach to service delivery. Excellent communication skills and the ability to interact effectively with people at all levels. Experience of working in an ITIL managed environment. Good exposure of API Management, Logic App's, Azure Integration Services Experience of working in a complex HE environment - Desirable WEG Tech is acting as an internal Recruitment More ❯
Coventry, England, United Kingdom Hybrid / WFH Options
WEG Tech
and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact … with university members, a customer focused approach to service delivery. Excellent communication skills and the ability to interact effectively with people at all levels. Experience of working in an ITIL managed environment. Good exposure of API Management, Logic App's, Azure Integration Services Experience of working in a complex HE environment - Desirable WEG Tech is acting as an internal Recruitment More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
SEFE Energy UK
Application Delivery, Project Management, Service Management, Database Management). Strong interpersonal and collaboration skills with internal and external stakeholders. Skills and Competencies Knowledge of ISO 20000 and ISO 27001, ITIL standards. ITIL, Comp TIA A+, Microsoft Certified: Modern Desktop Administrator or relevant certifications. ABOUT US Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
NST Recruitment Ltd
IT support OR IT related degree/qualification Windows (10 & 11 knowledge) Office 365 Active Directory Some Azure Desirable skills as Second Line Support Engineer Microsoft certifications SCCM Migrations ITIL FS, Banking This is an exceptional Junior/Graduate Support Engineer opportunity to work with a leading company, with great rates and longevity on offer. Key skills: Junior Service Desk More ❯
London, England, United Kingdom Hybrid / WFH Options
BPP Holdings
collaboration systems. Ability to manage and mitigate risks associated with system downtime or data breaches. Experience managing IT projects, including planning, execution, and monitoring. Skills, Experience & Qualifications Required – Desirable ITIL Foundation. Experience administrating at a global level (Azure/EntraID). Experience administrating at domain admin level (Active Directory). Experience with other cloud platforms like AWS and Google Cloud More ❯
Gloucester, England, United Kingdom Hybrid / WFH Options
Michael Page (UK)
the out of hours Triage On-Call team, providing 24/7 support. The Successful Applicant Proven track record in managing a Service desk team for an enterprise environment. ITIL & Agile Frameworks Service Level Metrics: Experience in defining and reporting Service Level Metrics (SLAs, KPIs). Communication Skills: Strong communication skills throughout the organisation, up to senior levels, and at More ❯
London, England, United Kingdom Hybrid / WFH Options
DFS
technical level, familiarity with Active Directory, G Suite, OSX, Android, ChromeOS, Windows 7/10, antivirus, remote desktop, Jira or similar ITSM platforms, and basic hardware diagnostics is beneficial ITIL foundation certification is advantageous; training will be provided You demonstrate excellent problem-solving skills and a willingness to learn and grow DFS Benefits Opportunities for progression and skill development More ❯
Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯
of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Catch Resource Management
of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to More ❯
london, south east england, united kingdom Hybrid / WFH Options
Catch Resource Management
of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Catch Resource Management
of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to More ❯
Tewkesbury, England, United Kingdom Hybrid / WFH Options
Ontic Engineering and Manufacturing, Inc
users. Ability to work independently, manage workloads efficiently, and travel between sites as needed. Full UK driving licence and access to a vehicle for work-related travel. Knowledge of ITIL principles and service management best practices. Experience supporting cloud-based solutions and remote working setups. Why Join Us? Opportunity to develop IT skills in a supportive environment. Be part of More ❯
principles. Business justifications, understanding costs vs. risks and benefits for security-related projects. Awareness of industry trends and the ability to anticipate their impact. Knowledge of ISO20000, ISO27000, ISO9001, ITIL, and Six Sigma. Desirable Technical Skills & Qualifications M365 Admin Centre, Microsoft Teams, and SharePoint Administration. Knowledge of tools and automation to drive efficiency and service quality. Understanding of emerging cloud More ❯
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
Skills Business justifications, understanding costs vs. risks and benefits for security-related projects. Awareness of industry trends and the ability to anticipate their impact. Knowledge of ISO20000, ISO27000, ISO9001, ITIL, and Six Sigma. Desirable Technical Skills & Qualifications M365 Admin Centre, Microsoft Teams, and SharePoint Administration. Knowledge of tools and automation to drive efficiency and service quality. Understanding of emerging cloud More ❯
London, England, United Kingdom Hybrid / WFH Options
ZipRecruiter
ServiceNow, delivering continuous improvements and ensuring full adoption across the business Overseeing the effective allocation of resources to meet service demand, and proactively managing incident trends and performance Championing ITIL best practices, ensuring robust processes for Incident, Problem, Change, Release, and Major Incident Management Acting as a key liaison with third-party providers, ensuring services meet the required standards Identifying … What you’ll bring: A strong technical background and experience delivering operational IT support in a complex environment Expertise in ServiceNow – ideally as a Product Owner or Administrator An ITIL Foundation qualification or higher Excellent people management skills with a proven ability to lead, inspire, and build high-performing teams Strong communication, customer service, and stakeholder engagement skills First-rate More ❯
Watford, England, United Kingdom Hybrid / WFH Options
Wickes
support within your assigned business area. What are we looking for? Proven track record in developing and managing relationships with key suppliers, ensuring that they meet their contractual agreements. ITIL service management certification, V3 or V4 is preferred but not essential to manage the full service lifecycle effectively, from design to transition to continuous improvement. Working experience of ITSM tooling More ❯
London, England, United Kingdom Hybrid / WFH Options
Publicis Groupe Holdings B.V
if you have the right to work in UK. Responsibilities Key Responsibilities: The L3 Infrastructure Engineer will be responsible for supporting and maintaining a reliable IT infrastructure within an ITIL framework while working effectively with your colleagues and the wider business and will be expected to play a part in the implementation and improvement of new and existing infrastructure systems More ❯
City of London, England, United Kingdom Hybrid / WFH Options
ICBC Standard Bank Plc
and change control. Experience implementing and aligning IT strategies and policies within a global framework while adapting to regional business and regulatory requirements. Solid understanding of ITSM frameworks (e.g., ITIL) and experience working within structured service management environments. Hands-on experience with infrastructure architecture and/or networks, and the execution of infrastructure transformation or upgrade projects. Proven ability to More ❯
London, England, United Kingdom Hybrid / WFH Options
Publicis Groupe
only apply if you have the right to work in the UK. Responsibilities Key Responsibilities: The L3 Infrastructure Engineer will support and maintain a reliable IT infrastructure within an ITIL framework, collaborating effectively with colleagues and the wider business. Responsibilities include implementing and improving infrastructure systems/services. Proactively respond to system alerts. Maintain server and storage infrastructure across Europe More ❯
the best people to join our ever-growing talented team. Responsibilities: Design and maintain a robust technology control testingframework aligned with risk management standards (e.g.,NIST, ISO 27001, COBIT, ITIL). Develop and update testing methodologies, ensuring theyaddress key risks related to IT infrastructure, cybersecurity,cloud services, and software development. Establish and maintain control testing policies andprocedures that align with More ❯
will require working with multiple partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level 3 technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL … Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by collaborating with cross-functional teams to implement preventive measures. Actively take part in ITIL Change Management processes, ensuring that changes to the system are thoroughly assessed, planned … Demonstrated ability to collaborate with cross-functional teams, including developers and system administrators. Hands-on experience in responding to and resolving incidents efficiently. Experience in implementing changes while following ITIL change management processes. Understanding of basic security principles and best practices for securing infrastructure. Optional but advantageous technical skills: Proficient using observability tools (NewRelic and Thousand Eyes), BI platform and More ❯
London, England, United Kingdom Hybrid / WFH Options
Audley Travel Ltd
1st and 2nd end-user line support, along with practical experience in administering a range of technologies and services within an enterprise environment. Additional experience required: Working within an ITIL framework Managing modern Microsoft desktop environments Troubleshoot end user devices Entry level administration of Microsoft 365 environments End user Active Directory administration Troubleshoot basic networking issues: DNS, DHCP and TCP More ❯