251 to 275 of 705 Remote SLA Jobs

deployment and robust security. Key Responsibilities Act as the primary point of contact for technical issues from corporate clients. Respond to support reports within SLA, providing expert technical solutions. Conduct advanced troubleshooting and log analysis. Maintain consistent communication with customers throughout the resolution process. Document case resolutions to enhance support More ❯

onboarding framework and processes, including handoffs between departments internally Oversee post-onboarding vendor activities and contractual agreements to ensure IT, data privacy, and Service Level Agreement compliance are up to date and adhered to Support marketing on communications of new vendor partnerships and changes to existing ones Gather and provide More ❯

in IT governance, risk management, and compliance. Experience working with auditors or in a second-line role assisting with audits. Vendor management experience ensuring SLA compliance. Strong background in DR and BCP testing. Experience with cloud computing technologies. Service Desk management experience. Understanding of ISO27001 and other relevant standards. Strong More ❯

the provisioned budgets. Responsible for the ITSM strategy including all change and governance. Ensure processes and controls are robustly managed and expected within the SLA/KPIs and the Bank's IBS (Important Business Services). And... we are a bank so risk is a part of everything we do. More ❯

advise Service Professionals regarding skill development and career opportunities Direct the SEI client experience by assuring appropriate resource alignment, effective delivery of services to SLA's, leading key communications and acts as an escalation point for critical service delivery issues Assume direct responsibility where applicable, for key Firm business, technical More ❯

a positive client relationship that creates a loyal client base. Act as a coach for the customer service team to ensure KPI’s and SLA’s are achieved, including mentoring team managers. Build business and professional networks at senior executive level. Demonstrate or troubleshoot features through email, scheduled calls and More ❯

/host monthly service reviews covering MI, concerns/queries, general account and forecast update, product, and service updates Support with application and Service level agreement management, reviewing client's applications and limbo status, ensure work is being processed correctly Have product awareness, attend sessions on product updates to support More ❯

Delivery & Customer Experience Ensure consistent, high-quality delivery of managed and support services across all regions. Own and improve service performance metrics such as SLA compliance, uptime, issue resolution time, and client satisfaction. Develop a service culture focused on reliability, responsiveness, and continuous improvement. Work with leaders of other lines More ❯

/host monthly service reviews covering MI, concerns/queries, general account and forecast update, product, and service updates Support with application and Service level agreement management, reviewing client's applications and limbo status, ensure work is being processed correctly Have product awareness, attend sessions on product updates to support More ❯

Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s Ability to work under pressure, take initiative and display proactivity Be comfortable to have video calls with end-customers to deliver support Team-focused More ❯

and robust training plans for in office and remote training Provide hands on technical Quality Control support to ensure the team is achieving client SLA’s. Skills and Experience Desire to be an expert in everything they do Flexibility – able to help across all services and support the team when More ❯

JIRA ticket workflows. Design JIRA dashboards and forms. Triage and manage ticket queues and assignment logic across the NASA Agency. Ensure Service Level Agreements (SLA) and priority requirements are met. Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments. Develops and promotes standard operating procedures. Develop and More ❯

/CD Drive and deliver platform integration across core banking and CRM (via API\\\'s) Ensure reliability through chaos and DR tests and meet SLA\\\'s Lead the design and implementation of a robust, scalable, fully automated and secure cloud-native foundation and data platform What\\\'s in it for More ❯

partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯

cross-functional collaboration, to clearly define handoff points with other departments and maintain a RACI matrix outlining the key accountabilities of each area. Monitoring SLA achievement of the team, linked with other departments to ensure sales receive agreed service levels. Work in collaboration with the Programme Lead on the change More ❯

team members. Provide clear and effective communication of the team’s goals and Ensure vendors are managed effectively, provide management information and deliver to SLA’s and KPIs Take ownership of issues, escalating as necessary Provide regular progress reporting Provide financial oversight and reporting Conduct regular audits for test deliverables More ❯

Dashboarding + Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. + Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. + Ensure reports are timely, trusted, and action-oriented. Data Consolidation & Integrity + Consolidate More ❯

a high standard; Ensure all customer reporting and queries are processed within agreed timescales; To process all customer issues within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met; Achieve key performance indicators and targets, thereby ensuring the maximum More ❯

of change driving continuous improvements Test/QA Vendor Management. Working with our partners to support the portfolio delivery demand and ensure key vendor SLA’s are being met. Budget monitoring What You Need to Be Successful Minimum 10 Years of experience in QA leadership role Ability to forecast demand More ❯

Keynes EIMEA HQ. What You'll Be Doing Leads assigned ERP systems adoption and optimization post implementation of assigned systems functions to achieve defined SLA and KPIs. Functional execution and leadership of: Optimization of system configuration in partnership with implementation and development teams Establishment and optimization of business processes, programs More ❯

the globe. What You'll Do Ensure all applicable regulatory requirements are met Manage stakeholders Work to deadlines Manage and prioritise daily tasks ensuring SLA's are met Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and More ❯

Business and upsell new opportunities in the current and new partner base. As The Business Development Executive, You Will Adhere to KPI’s around SLA’s, call stats/time, financial and productivity targets Be responsible for achieving growth and hitting sales targets. Profile organisations and individuals through various means More ❯

units and vendors. Strong acumen to understand the business needs and ability to manage services in a very dynamic environment. Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments. Knowledge and experience with Agile and Lean process methodology. You'll need to have the More ❯

focus, behaviours, and culture You will support the POs and ELs to ensure our products and services are sufficiently resilient and to address any SLA, SLO failures or increased incident levels SREs are contributing to the Product Engineering backlog with a focus on reliability and performance, you will work with More ❯

reporting. Reporting & Dashboarding Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. Ensure reports are timely, trusted, and action-oriented. Data Consolidation & Integrity Consolidate disparate datasets More ❯