301 to 325 of 758 Remote SLA Jobs

applications. Responsible for service delivery, including management and oversight of key data centre initiatives and management activities, development and monitoring of Key Performance Indicators (KPI) to measure performance data, SLA attainment and promised and expected service delivery. Partner with 3rd party data centre providers to deliver stable operations. Manage governance of 3rd party providers. Responsible for strategic projects and programmes … within the data centre environment focusing on ensuring strict compliance to SLA’s and KPI’s. Oversight of budget spend for all data centre related activity. Support strategic DR programs through BCP planning and testing. Support on-prem and cloud based virtual desktop environments. Provides strategic and technical direction to service and project teams. Ensures all infrastructure solutions are aligned More ❯

on), including communication, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to meet SLAs, drive system improvements, and conduct service reviews. SLA Implementation: Define and improve SLA frameworks to ensure performance measurement and accountability. Change Management: Lead system change initiatives to maximize adoption and minimize disruption, fostering continuous improvement. Project Leadership: Manage More ❯

desk career within a vibrant and fast-growing organisation, we want to hear from you! Key Responsibilities Take ownership of customer tickets aligned to your Service Desk team, ensuring SLA targets are met Monitor, prioritise, and manage incoming tickets to maintain efficient ticket flow Investigate escalated issues and implement appropriate resolutions Ensure all customer communications are timely, courteous, and professionally More ❯

Job Views: 10 Posted: 17.06.2025 Expiry Date: 01.08.2025 Job Description: Key Responsibilities: Provide 1st and 2nd line IT technical support Ensure all tickets are logged, prioritized, and resolved within SLA Handle all queries professionally and efficiently, maintaining high customer service standards Follow IT processes at all times Provide hardware and application support Escalate tickets when necessary to the relevant team More ❯

privately-owned IT Company This role requires a full UK Driving Licence. Role Purpose To provide support for IT hardware and software products within the required Service Level Agreement (SLA). Provide technical support to staff in Managed Services and incident management of major system outages. Work efficiently and proactively to deliver IT support to a dedicated customer. This role … PCs, Laptops, Printers, peripherals). Complete software incidents according to customer/manufacturer procedures. Install hardware to specifications; complete IMACs accordingly. Utilize client systems to update calls and achieve SLA targets. Achieve KPI targets. Embrace new technologies and adapt to change. Adhere to local Fire, Security, and Health & Safety regulations. Ensure incidents are processed on the call management system. Perform More ❯

and functions. Strong knowledge and foundation within ITSM. People management of local and global teams including managing differing cultures. Project management experience. Organisational change management experience. ITIL Foundation certified. SLA and KPI management and the relationship to the user experience. Automation platforms including Power Platform, RPA and ITSM integration. Process ownership and improvement. Management of the end user journey and More ❯

and functions. Strong knowledge and foundation within ITSM. People management of local and global teams including managing differing cultures. Project management experience. Organisational change management experience. ITIL Foundation certified. SLA and KPI management and the relationship to the user experience. Automation platforms including Power Platform, RPA and ITSM integration. Process ownership and improvement. Management of the end user journey and More ❯

more complicated incidents Ensuring customer tickets are flowing accurately and have the correct support Keeping clients updated as to the progress of their request/issue status Maintaining agreed SLA’s, updating ticket information as you work Liaise with third parties and vendors where necessary Working to deadlines and adapting quickly to a fast-changing environment Main Skills and Experience … as 1st Line IT Support Excellent communication skills (both verbal and written) Ability to respond to customers under SLA and work under pressure Customer focused with a strong background in client service Possesses some technical knowledge of running an IT helpdesk Experience of an IT support desk environment, ideally within an MSP Microsoft Office 365, Active Directory experience We welcome More ❯

Participate in project and implementation activity to support the service readiness ahead of go live. Respect all agreements between Itineris and the Customer, as set in the eXperience & Service Level Agreement ( XLA/SLA ) document. Provide i nput, advice and training to key-users and colleagues. Take part in project related activities as required. Participate in the outside business hours More ❯

from you! As a Junior Operations Support Technician, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA’s you will provide thorough investigation to find the root cause of problems. You will help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA’s. … Be able to demonstrate you are a team player, as well as being able to work on your own initiative. Adaptable, flexible and able to work to agreed deadlines (SLA’s) Passionate and posses a willingness to learn. Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial. An awareness More ❯

high-quality operational service. Your focus will be for the team to deliver first class IT Support to the business ensuring all staff within the team are meeting defined SLA’s, standards and all processes and policies are followed to provide effective customer service. Key Responsibilities: You will support the PAM/IAM Service including incident management, processes and documentation … as User set up, amendments and deletions as and when required (Maintain Starters, Transfers, Leavers for IAM and PAM). Ensure Requests are completed within agreed Service Levels Agreements (SLA’s) which may require prioritising requests as appropriate to business needs. Skills and Experience Required: Proven leadership, delegation and prioritisation skills Experience of PAM/IAM concepts such as RBAC More ❯

meeting the escalation threshold are escalated using the appropriate escalation method and communication plan. You will support direct reports and team members to facilitate resolution within the agreed escalation SLA/OLA so that impediments do not detract from on-time delivery Communication & reporting: To ensure accurate reporting to ensure objectives are being met. Wellbeing: You will risk assess the More ❯

other team members through maintaining documentation Essential Criteria (to Be Assessed At Application Stage) An understanding of Service Level Agreements and their application, and experience in defining and documenting SLA's and OLA's Good understanding of ITIL 4 processes, likely backed up by intermediate qualifications (ideally those associated with delivery of Service Operation/Operational Support) Demonstrable experience analysing More ❯

and all employment tax, government and local filings are being submitted in a timely manner. This includes all year end activities and BIK reporting Supports all customer service channel SLA’s, activities and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available More ❯

be responsible for the preparation of documentation, maintaining files and completing financial transactions. Role Requirements & Responsibilities Plan shipments and routes to ensure effective use of resources while meeting our SLA with clients Ensure compliance with EU working time directive and relevant road safety regulations Ensure active monitoring of all shipments in-transit, providing updates to colleagues and customers Ensure all … Microsoft milestones are updated as per our SLA Liaise with sub-contractors, overseas offices, and staff to ensure schedules and SLAs are met Liaise with clients, ATC operations, and field teams to ensure service levels are maintained Work closely with clients' supply chain functions to ensure schedules are met and accurately reported Respond to changing customer demands seamlessly Be responsible More ❯

Lambda, CloudFormation). Experience with Python, Docker, and Git. Familiarity with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. Managing support tickets using JIRA Service Desk and ensuring SLA compliance. Skills and Attributes Excellent communication and stakeholder management skills with a client-focused approach. Strong problem-solving skills. Good time management and ability to meet deadlines. Organizational skills and More ❯

to create solution documentation. Ability to work effectively on multiple streams of work and switch context quickly. Positive customer and solution focused attitude. Ability to work to deadlines and SLA’s for completion or escalation of tasks. Understanding of the gambling industry or financial accounting. Main Responsibilities Identifying, explaining and fixing issues with specific data that has been returned by More ❯

report into the service delivery manager. Manage professional and successful service delivery approach towards the customer. Are the owner of the case assigned and take the responsibility to Monitor SLA Manage escalation tasks Do the intake and first analysis of case Perform end-to-end testing of solution for the assigned cases (either self-executed or assuring testing has been More ❯

day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. A technical background is essential for the role to enable working partnerships with the technical leads within the programme to plan, manage risks/issues effectively and deliver complex … day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. A technical background is essential for the role to enable working partnerships with the technical leads within the programme to plan, manage risks/issues effectively and deliver complex More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements. REPORTING LINE As part of the Support Team, you will report to a Support Team Lead. JOB FUNCTION Ensure all support tickets are effectively managed with More ❯

as part of the Central BI Team via both on prem and cloud-based solutions. You will perform operation support activities, ensuring the Central BI solution meets the business SLA’s, including occasional out of hours activities. In your capacity as a senior team member, you will play a key role in mentoring and developing fellow team members while actively More ❯