426 to 450 of 758 Remote SLA Jobs

retention and help to foster a positive client relationship that creates a loyal client base. Act as a coach for the customer service team to ensure KPI’s and SLA’s are achieved, including mentoring team managers. Build business and professional networks at senior executive level. Demonstrate or troubleshoot features through email, scheduled calls and/or video meetings. Producing More ❯

ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup – Builds reports, gauges, and home pages – Searches, populates, and customizes the HR knowledge base – Maintains service level agreements (SLA) and monitors SLA workflows – Participates in all phases of testing and go-live activities – Maintains the configuration and updates to the HR platform once the system is live, in partnership More ❯

Keep all documents up to date, accurate, formatted, in the correct folder structure, version controlled, and ready for audit inspections. Complete a Closure Report within the Service Level Agreement (SLA) timeframe. Ensure compliance with Information Security, data protection requirements etc. Support the adoption of Agile within the team and how Project Management will integrate with the implementation. Highlight key issues More ❯

Participate in the outside business hours s tandby schedule to ensure the resolution of incidents. Respect all agreements between Itineris and the Customer , as set in the eXperience & Service Level Agreement (XLA/SLA) document. What you bring A higher degree, preferably in Computer Science . Min. 1 year of MS Dynamics 365 development experience. Knowledge of X++ . Experience More ❯

and internationally when required for customers. Manage crewmember feedback via our online portal for assigned accounts ensuring complaints/compliments are addressed within airline-specific contracted Service Level Agreement (SLA). Competencies Bilingual English/Spanish Required. Strong problem solving skills Detail Oriented Negotiation skills Able to multitask and work well under strict deadlines and fast paced environment Skilled at More ❯

systems where appropriate, including, but not limited to, guidance around installation procedures, configuration, system rules etc. Configure, maintain and set up all core applications as defined within each Service Level Agreement – including role-based user set up, access permissions and user re-certification. Act as an escalation point for the System Administrators, assisting in the triage of Major Incidents as … systems where appropriate, including, but not limited to, guidance around installation procedures, configuration, system rules etc. Configure, maintain and set up all core applications as defined within each Service Level Agreement – including role-based user set up, access permissions and user re-certification. Act as an escalation point for the System Administrators, assisting in the triage of Major Incidents as More ❯

also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯

also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯

custom reporting where required Attend/host monthly service reviews covering MI, concerns/queries, general account and forecast update, product, and service updates Support with application and Service level agreement management, reviewing client's applications and limbo status, ensure work is being processed correctly Have product awareness, attend sessions on product updates to support Go to Market and client More ❯

you will be doing Service Delivery & Customer Experience Ensure consistent, high-quality delivery of managed and support services across all regions. Own and improve service performance metrics such as SLA compliance, uptime, issue resolution time, and client satisfaction. Develop a service culture focused on reliability, responsiveness, and continuous improvement. Work with leaders of other lines of business to develop consistent More ❯

custom reporting where required Attend/host monthly service reviews covering MI, concerns/queries, general account and forecast update, product, and service updates Support with application and Service level agreement management, reviewing client's applications and limbo status, ensure work is being processed correctly Have product awareness, attend sessions on product updates to support Go to Market and client More ❯

specific tech and cyber areas Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s Ability to work under pressure, take initiative and display proactivity Be comfortable to have video calls with end-customers to deliver support Team-focused - you’re a team player More ❯

team. Review and produce detailed and robust training plans for in office and remote training Provide hands on technical Quality Control support to ensure the team is achieving client SLA’s. Skills and Experience Desire to be an expert in everything they do Flexibility – able to help across all services and support the team when needed on RC or QA More ❯

CITIZENSHIP REQUIRED Design and create JIRA ticket workflows. Design JIRA dashboards and forms. Triage and manage ticket queues and assignment logic across the NASA Agency. Ensure Service Level Agreements (SLA) and priority requirements are met. Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments. Develops and promotes standard operating procedures. Develop and produce ticket closure statistics, metrics More ❯

capital team act as the guardians of all private capital funds owning delivery of fund valuation and accounting services ensuring that they are fully compliant with fund documentation, client SLA’s, legal and regulatory requirements. Job purpose To work as part of the Fund Accounting team providing fund valuation and accounting services to Private Capital funds and underlying private capital … fully compliant with fund documentation, legal, regulatory requirements and accounting standards to which they are subject. Ensuring that the provision of fund accounting services are aligned with the client SLA’s, all internal and external deadlines are understood and met and all operational policies, procedures and checklists are followed. Key Responsibilities People Management Day to day management of a team … queries Work closely with your client counterparts with a partnership approach to service delivery Support your Manager in coordinating client requirements according to priority and arrangements held within the SLA, liaising with the client (where appropriate) to manage expectations and ensure consistent and excellent service delivery Risk and Control Work with Manager to continually assess team processes to improve efficiency More ❯

support to Paynt merchants and partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for applications, and system configurations, providing More ❯

operational excellence. Responsible for driving cross-functional collaboration, to clearly define handoff points with other departments and maintain a RACI matrix outlining the key accountabilities of each area. Monitoring SLA achievement of the team, linked with other departments to ensure sales receive agreed service levels. Work in collaboration with the Programme Lead on the change programme. You will ideally have More ❯

the Ledger Wallet performance is optimised and working with Business Unit Leaders the Wallet Operations Lead will also ensure that both Ledger & our partners performance is in line with SLA’s and expectations. This role requires a proactive approach to excellent stakeholder management & communication skills, the ability to build out robust, well documented processes and governance within a dynamic and More ❯

leadership, direction, and support to team members. Provide clear and effective communication of the team’s goals and Ensure vendors are managed effectively, provide management information and deliver to SLA’s and KPIs Take ownership of issues, escalating as necessary Provide regular progress reporting Provide financial oversight and reporting Conduct regular audits for test deliverables against policy and standards and More ❯

across all operational reporting. Reporting & Dashboarding + Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. + Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. + Ensure reports are timely, trusted, and action-oriented. Data Consolidation & Integrity + Consolidate disparate datasets from multiple systems More ❯

queries are dealt with to a high standard; Ensure all customer reporting and queries are processed within agreed timescales; To process all customer issues within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met; Achieve key performance indicators and targets, thereby ensuring the maximum productivity of the facility, whilst More ❯

QA Analyst) Be an advocate of change driving continuous improvements Test/QA Vendor Management. Working with our partners to support the portfolio delivery demand and ensure key vendor SLA’s are being met. Budget monitoring What You Need to Be Successful Minimum 10 Years of experience in QA leadership role Ability to forecast demand capacity in real time Ability More ❯

home and from our Milton Keynes EIMEA HQ. What You'll Be Doing Leads assigned ERP systems adoption and optimization post implementation of assigned systems functions to achieve defined SLA and KPIs. Functional execution and leadership of: Optimization of system configuration in partnership with implementation and development teams Establishment and optimization of business processes, programs, and governance User training, adoption More ❯

and deal with stakeholders across the globe. What You'll Do Ensure all applicable regulatory requirements are met Manage stakeholders Work to deadlines Manage and prioritise daily tasks ensuring SLA's are met Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with More ❯

role is to increase New Business and upsell new opportunities in the current and new partner base. As The Business Development Executive, You Will Adhere to KPI’s around SLA’s, call stats/time, financial and productivity targets Be responsible for achieving growth and hitting sales targets. Profile organisations and individuals through various means (LinkedIn etc.) Uncover and explore More ❯