576 to 600 of 738 Remote SLA Jobs

directing them to appropriate resources. Managing customer incidents efficiently and professionally through our case management system. Keeping precise records of customer interactions and ensuring investigations and resolutions meet existing SLA and KPI targets. Qualifications The Person: Two key attributes help to make a great Customer Support Consultant: a passion for technology, and a passion for providing great customer service. We More ❯

Academy, and Quality). - Develop and improve processes to maximize productivity and efficiency. - Monitor key performance indicators (KPIs) and make data-driven decisions for maximising growth. - Ensure compliance with SLA agreements, company policies, and industry regulations. - Implement strategic initiatives in collaboration with senior management. - Optimize costs and improve operational margins. - Lead teams, fostering a positive and results-driven work culture. More ❯

Client Support team, providing excellent customer service for our diverse client base via phone and online systems and resolve queries as efficiently as possible within the business KPI’s & SLA’s. You will: Be the first point of contact for clients, offering warm, professional support across phone, email, and live chat Collaborate with the Operations Team to smooth out client More ❯

a collaborative, knowledge-sharing culture. Responsibilities Run end-to-end payroll processes with precision and efficiency for Dutch clients Manage and respond to customer service tickets and calls within SLA timeframes Ensure compliance with statutory and year-end reporting requirements Provide expert guidance to clients on payroll-related matters and local legislation Support apprentices and junior team members in data More ❯

meetings to ensure customer priorities are being met and disseminate information to relevant teams. Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets. Managing risk, change and escalation as appropriate Being a point of contact as an onboarding specialist providing excellent customer service and ability to speak with confidence about More ❯

meetings to ensure customer priorities are being met and disseminate information to relevant teams. Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets. Managing risk, change and escalation as appropriate Being a point of contact as an onboarding specialist providing excellent customer service and ability to speak with confidence about More ❯

in line operational targets and ensuring the overall locker network is maintained to a high standard. Lead teams on root cause analysis and corrective actions in order to meet SLA on new non-operating machines Create clear problem statements for escalation of issues to group level as well as driving to point of resolution Manage relationships with maintenance contractors to More ❯

Responsibilities: Ownership of any customer related administration including the use of Portals, customer feeds and back order management Ensure all orders/amendments/reports are actioned within agreed SLA’s, providing an exceptional level of service to the customer Develop strong and professional relationships with Customers, Account Managers & any relevant internal departments Take responsibility for ensuring any escalations are More ❯

would be an advantage but not essential. What you’ll be doing: Be the point of contact for technical issues for large corporate organization Respond to support reports within SLA and with technical expertise Participate in issue triage and, resolve customer reported issues, defects and questions. Perform advanced troubleshooting and log analysis as you collaborate with customers to develop solutions More ❯

the Ledger Wallet performance is optimised and working with Business Unit Leaders the Wallet Operations Lead will also ensure that both Ledger & our partners performance is in line with SLA's and expectations. This role requires a proactive approach to excellent stakeholder management & communication skills, the ability to build out robust, well documented processes and governance within a dynamic and More ❯

solution demos per business requirements in the area of E-Invoicing and Taxation. Together with our project team, you ensure that project deliverables are managed within the agreed service level agreement as per agreed quality standards. You will get a lot of autonomy and freedom to bring in new ideas to be able to do the best possible job. Who More ❯

failure; if a solution cannot be found, you explore more options! Key Responsibilities: Take ownership of customer support queries via live chat, email, and telephone while maintaining our high SLA and customer service standards Manage client expectations, ensuring they are always up to date on our progress with their queries Dig into customer data by writing SQL queries to uncover More ❯

system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of concern to prevent disruptions in the service. * Reporting: Generate detailed reports on system health, incidents, and SLA compliance for stakeholders during monthly reviews. * Collaboration: Work closely with cross-functional teams, including IT operations and other support staff, to ensure timely resolution of issues affecting live services. * Process More ❯

Join to apply for the External Services Consultant role at Midland Credit Management, an Encore Capital Group Company 2 days ago Be among the first 25 applicants Join to apply for the External Services Consultant role at Midland Credit Management More ❯

/or operations • Maintain the technical documentation of the domain • Guarantee the availability, the performance and the evolution of the components of the domain in the respect of the SLA in terms of IT security, by phone or email • Make sure the network is available, secured and operational at all times Technical profile requirements • 5 years of experience in the More ❯

High attention to detail with the ability to report and track the progress of multiple projects. Proactively own issues related to non-available assets, complex cases, or out-of-SLA cases to attain resolution. What’s in it for you Competitive salary of £35,000 - £40,000 per annum depending on experience plus car allowance. 26 days holiday per year More ❯

delivery and readiness. Track and report change activities, ensuring clear communication with clients. Collaborate with internal teams to drive customer satisfaction and address potential concerns. Handle account management, including SLA updates, reporting, and invoicing with the commercial team. Establish service meeting schedules and manage governance models for client engagement. Serve as an escalation point for critical issues, ensuring resolution and More ❯

to our customers and communicate effectively via email, our ticketing system and telephone. Accurately log, track and resolve issues in a timely manner, working within the help desk agreed SLA's. Work with our technical team to address and resolve customer faults and queries, escalating complex issues where needed. Receive our monitoring alerts and recognise what actions need to be More ❯

aspects of the JLT process. You will own responsibility for technical build and provision of TLT end user hardware assets. You will be responsible for meeting or exceeding relevant SLA’s and OLA’s, including the measurement and monitoring of relevant KPI’s, whilst maintaining a customer-focussed approach to the role by building relationships with key stakeholders. As an … IT Provision and Compliance Analyst your day-to-day remit includes: Ensuring that all technical aspects of the JLT process are completed accurately and to deadline, meeting SLA’s, OLA’s and KPI’s. The technical provision and management of all end user devices across all TLT offices. Meeting performance, security and compliance KPI’s. Performing technical compliance audits of … to support hardware renewal projects. Work closely with end users to resolve technical end user device issues Maintain asset and stock records to the highest standards, and meet associated SLA’s Resolution of technical faults with end user devices. Your Skills and Experience Be an excellent people leader whilst having a fundamental understanding of end user device management, build, configuration More ❯

and attend offices on a regular basis Contract management: build and develop internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA’s and issues communicated in a timely manner Requirements Who you are Have previous experience as an Account Manager, with a solid understanding of client relationship management. Have proven success More ❯

projects. Responsibilities Working with the Service Management tool, to ensure the workload is monitored and actioned when required Resolving, progressing or escalating calls appropriately and in line with customer SLA’s Using the Batch Scheduling System to configure and define customer batch jobs in line with customer and regulatory requirements and maintaining documentation accordingly Assist the smooth transition from testing More ❯

include: Undertake extensive and detailed troubleshooting and testing to investigate system issues, identifying solutions to minimise service disruption. Day-to-day system support and system administration tasks, ensuring that SLA’s are met, and an outstanding customer service is provided. Ownership of the development and maintenance of system business processes, understanding stakeholder and operational needs. Co-ordinate workload and issue More ❯

and external resources Work closely with our product team in developing and implementing improvement to our KYC, AML transaction monitoring and screening processes Be responsible for the execution and SLA relating to all Level 2 AML compliance tasks including quality control Ensure internal SARs/escalations are submitted on time and to the requisite standard for the local MLROs to More ❯

choice for the best Home Emergency Contractors across UK & NI. Relationship management of Contractor Network, making it easy to do business with CET. Full accountability for regional KPI/SLA delivery and contractor performance management. Building strong and constructive relationships with all existing Contractors on the CET network. Managing and supporting escalated claim queries generated via both external and internal More ❯

choice for the best Home Emergency Contractors across UK & NI. Relationship management of Contractor Network, making it easy to do business with CET. Full accountability for regional KPI/SLA delivery and contractor performance management. Building strong and constructive relationships with all existing Contractors on the CET network. Managing and supporting escalated claim queries generated via both external and internal More ❯