1 to 25 of 805 Remote Service Delivery Jobs

Description Service Architect Location: Farnborough, with flexibility to work from home dependent on business demands We're ready for you to unleash your potential! The Role: The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational … Service Delivery and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set as well as industry frameworks (ITIL, SecDevOps etc.) to design services that are user-centric. As the Service Architect you will be … responsible for the delivery of cost-effective service solutions that achieve customer requirements, meet mission needs and which can be fully integrated with the customer's service eco-system. What will I be doing? The Service Architect will be responsible for varied deliverables across the Programme More ❯

Overview GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position. Responsibilities The CSDM role's responsibilities include but are not limited to: Work with the … to plan, develop, and engage in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement Work with the Section Managers and the customer liaisons to address customer concerns raised from customer interactions and … update the planned architecture initiatives, analysis, and roadmaps. Proactively manage operational delivery assurance using CONNECT to monitor SLAs and KPIs. Maintain high performance levels for service-related processes and recommending improvement activities wherever necessary Oversee a team of customer liaisons who will assist in providing enhanced communication and More ❯

Service Delivery Manager - User Experience & Improvement (FTC) - Hybrid Job Title : Service Delivery Manager - User Experience & Improvement (Fixed Term Contract) Location : Peterborough (Hybrid) Contract: F ixed term contract until the end of September, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences … and driving meaningful improvement through collaboration and insight? Do you thrive on using data to enhance user satisfaction and streamline service performance? We’re looking for a proactive and people-focused Service Delivery Manager – User Experience & Improvement to join our team on a 6-month fixed-term … contract. You’ll work across teams to identify service pain points, manage escalations, and champion continuous improvement—ensuring our IT services align with user needs and deliver real value to the business. What you\\\'ll be doing: Act as a key point of contact for IT service delivery More ❯

Service Delivery Director (High Performance Computing/HPC) - Fully remote £80,000 - £100,000 + bonus + health/life/income insurance This is a great opportunity for an IT infrastructure focused Service Delivery Director/Technical Services Director with a strong Linux background to … join a leading technical consultancy, helping to lead the delivery of HPC related managed services and projects. Due to significant expansion into the USA, this role will be working closely with a US based team and therefore will need to be willing to work mainly to US east coast … time zones (typically starting at 13:00 and finishing at 22:00). It would suit someone with a background in managed service delivery, with significant experience helping external customers in the delivery of complex technical services. The Service Delivery Director will have a range More ❯

Who we're looking for Overall ownership & accountability for the management and successful delivery of contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client relationship building is crucial in this … role; building & maintaining strong customer relationships is key to delivering exceptional service for new & existing customers. You will act as the central point of contact for service delivery for your aligned accounts, focusing on customer experience and driving satisfaction. What you'll be delivering Build, own, and … manage strong client relationships, acting as the primary point of contact for service delivery. Own and manage the delivery of services in line with contracted service levels, ensuring performance and compliance with all obligations. Lead regular, structured service review meetings with clients, including the production and More ❯

The Role & Key Responsibilities Job Title Service Delivery Manager - User Experience & Improvement (Fixed Term Contract) Location Peterborough (Hybrid) Contract Fixed term contract until the end of September, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and … insight? Do you thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to … identify service pain points, manage escalations, and champion continuous improvement-ensuring our IT services align with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and More ❯

The Role & Key Responsibilities Job Title: Service Delivery Manager - User Experience & Improvement (6 Month FTC) Location: Peterborough (Hybrid) Contract: Six month fixed term contract, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and insight? Do you … thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to identify service … with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and addressed effectively. Monitor service performance data, including SLAs and customer satisfaction metrics, identifying trends and More ❯

Role Overview: We are seeking a proactive and results-driven Service Delivery Manager to join our dynamic team. This role is pivotal in shaping and enhancing our service delivery framework to ensure that we meet and exceed our customers' expectations. You will be a key point … of contact for customers and third-party providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive … relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service Reviews: Host More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA 55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as … a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational More ❯

Senior IT Service Delivery Manager Permanent Leeds/Hybrid Working The Senior IT Service Delivery Manager is responsible for overseeing the delivery of IT services to the wider organisation. The primary role involves managing the day-to-day operations of IT service delivery - both in house delivery and services provided by third-party suppliers - ensuring that services are delivered efficiently, effectively, and according to agreed-upon service levels or key performance indicators (KPIs). This role is critical to ensuring the seamless operation, continuous improvement, and strategic alignment of IT … services with business objectives Service Delivery/Leadership Negotiating and defining SLAs and KPIs with clients or internal stakeholders, and ensuring that these are met or exceeded Overseeing and assurance of the operation of the Infrastructure & Operations team - which involves handling incident management, request fulfilment, change, problem & service More ❯

of 4 Service Manager Jobs in County Antrim Belfast, United Kingdom Codec Azure ServiceDelivery Manager Department: D365 Support Employment Type: Full Time Location: Belfast Description In the role of Service Delivery Manager at Codec you will be responsible for ensuring the efficient and effective delivery of … support and related services to our customers. This role involves managing service delivery processes, overseeing service level agreements (SLAs), and ensuring that customer expectations are met or exceeded. The SDM will work closely with internal teams, customers, and stakeholders to ensure the delivery of high-quality … services. This position is a customer-facing role and requires that you establish and manage expectations with the customer. Key Responsibilities Service Quality & Performance Management - Manage and monitor support customer SLAs & KPIs, implement and monitor quality processes to improve service delivery and oversee incident and problem resolution More ❯

of 4 Service Manager Jobs in County Antrim Belfast, United Kingdom Codec Azure ServiceDelivery Manager Department: D365 Support Employment Type: Full Time Location: Belfast Description In the role of Service Delivery Manager at Codec you will be responsible for ensuring the efficient and effective delivery of … support and related services to our customers. This role involves managing service delivery processes, overseeing service level agreements (SLAs), and ensuring that customer expectations are met or exceeded. The SDM will work closely with internal teams, customers, and stakeholders to ensure the delivery of high-quality … services. This position is a customer-facing role and requires that you establish and manage expectations with the customer. Key Responsibilities Service Quality & Performance Management - Manage and monitor support customer SLAs & KPIs, implement and monitor quality processes to improve service delivery and oversee incident and problem resolution More ❯

Service Delivery Security Manager – 106879 Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG EWT function is a cornerstone of our business. We do work that matters to our local business and communities … technical innovation and adoption of cutting-edge solutions across the UK. Working on complex engagements in enterprise technology this team is responsible for the delivery of cutting-edge technical solutions and trusted to get it right first time. KPMG is one of the world's largest and most respected … regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why join KPMG EWT as a Service Delivery Security Manager? The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to More ❯

Service Delivery Director (High Performance Computing/HPC) - Fully remote This is a great opportunity for an IT infrastructure focused Service Delivery Director/Technical Services Director with a strong Linux background to join a leading technical consultancy, helping to lead the delivery of HPC … east coast time zones (typically starting at 13:00 and finishing at 22:00). It would suit someone with a background in managed service delivery, with significant experience helping external customers in the delivery of complex technical services. Responsibilities: Identifying opportunities for service enhancements Team … management including driving recruitment Planning resources and projects Ideal Skills/Experience: A background in managed service delivery Experience of Linux infrastructure systems management Excellent leadership skills Service metrics and ITIL A technical degree would be beneficial High performance computing experience would be beneficial but is not More ❯

Senior Service Delivery Manager Package: Competitive Location: Manchester Law Debenture is a rare proposition; an Investment Trust with a 135-year pedigree, supported by a wholly owned portfolio of professional services businesses. LawDeb is an unusual and exciting proposition; on a dayto-day basis they are nimble, ambitious … of knowledge. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Service Delivery Manager role, where you will be responsible for delivering an extensive range of corporate secretarial and governance services to ensure that their … clients legal entities are compliant with local requirements. You will lead a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a developing and More ❯

complex and challenging contractual performance on behalf of the NHSBSA. You will drive value and efficiencies, embed transformational change and look to continuously improve service provision, performance and customer experience. We're committed to being a flexible employer and are currently hybrid working. The office base for this role … in Newcastle on Thursday 5th and Friday 6th June. What do we offer ? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS … teams and stakeholders to deliver impact. Provide strategic, technical and professional expertise to deliver a complex commercial and estates agenda. Drive business development and service improvement opportunities through commercially maximising emerging technology, digital user interfaces and utilising data, to meet user needs of rapidly developing and complex national business More ❯

a hybrid role with 2 days working from home weekly paying £39,812 per annum plus good benefits. Reporting to the Head of IT Service Delivery, the college is seeking an IT Asset Manager who will be responsible for the management, direction and delivery of IT software … to IT risk management, internal audit and improvement plans related to these areas. The IT Asset Manager will work closely with the DevOps and Service Delivery teams to drive the maturity of the Colleges IT services for asset, risk and audit management. The post holder will also work … is in place to protect College data assets, to include storage, retention and deletion policy compliance. Key Duties and Responsibilities: Ensure the provision and delivery of high quality and cost-effective services aligned to teaching and learning objectives. Promote and support innovative ways of achieving the college's service More ❯

There is an office expectation 4 days a week, and one day WFH. SThree are pleased to announce an exciting new opportunity for a Service Delivery Engineer to join our excellent team, based in Bank, London. The Service Delivery Engineer provides 1st and 2nd line Support … support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in … that Group Technology understands the customers’ needs, and that the customers understand Group Technology’s plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution Ownership of asset management process in region (complying with group wide approach). More ❯

There is an office expectation 4 days a week, and one day WFH. SThree are pleased to announce an exciting new opportunity for a Service Delivery Engineer to join our excellent team, based in Bank, London. The Service Delivery Engineer provides 1st and 2nd line Support … support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in … that Group Technology understands the customers’ needs, and that the customers understand Group Technology’s plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution Ownership of asset management process in region (complying with group wide approach). More ❯

Service Delivery Associate – Northampton (Hybrid) Up to £28,000 + Benefits This is a customer-facing, entry level service delivery role with an IT solutions provider. As a Service Delivery Associate, you’ll be the first point of contact for a range of client … service requests and queries. You’ll manage a shared inbox, respond to enquiries, track service performance, and collaborate with internal teams to resolve issues efficiently. Alongside day-to-day support, you’ll help maintain service documentation, contribute to reporting, and play a part in ongoing service … training and mentoring programme to support long-term progression. What we’re looking for: 1–2 years’ experience in a client-facing or customer service role (ideally in IT or a related sector) Strong communication skills and a professional, solutions-focused approach Good working knowledge of Microsoft Office tools More ❯

Service Delivery Team Lead – 12-Month Fixed-Term Contract Location: Hull – Hybrid/Flexible Working Fixed Term Contract: 12 Months (Maternity Cover) We’re looking for an experienced Service Delivery Lead to join a forward-thinking and innovative organisation. This is an excellent opportunity to step … into a leadership role, ensuring the seamless delivery of SaaS-based products and providing best-in-class customer support. If you thrive in a dynamic environment, are passionate about service excellence, and enjoy driving operational improvements, this could be the perfect opportunity for you. What You’ll Be … Doing: ✅ Overseeing the Product & Service Desk teams , ensuring optimal performance and team wellbeing ✅ Leading the delivery and development of SaaS product roadmaps, ensuring alignment with business strategy ✅ Managing service desk operations, including incident resolution and change requests ✅ Driving data-led decision-making by refining operational metrics, KPIs More ❯

Position: Citrix Managed Service Delivery Lead Job Description: About Arrow ECS Arrow ECS, a division of Arrow Electronics, is a global technology enablement company that delivers innovative IT solutions and services to drive digital transformation. We specialize in value-added distribution, business consulting, and channel enablement - helping technology … manufacturers and their partners grow faster, operate more efficiently, and thrive in a rapidly evolving market. Position Overview The Citrix Managed Services Delivery Lead is a strategic leadership role responsible for overseeing the successful delivery of Citrix-based managed services to enterprise clients. This individual will act as … a trusted advisor to customers, drive solution innovation, and ensure service excellence aligned with Arrow Electronics' business goals and customer success strategies. What You'll Be Doing Lead the delivery and evolution of Citrix managed services by aligning technical solutions with customer business objectives and Arrow's strategic More ❯

Position: Citrix Managed Service Delivery Lead Job Description: About Arrow ECS Arrow ECS, a division of Arrow Electronics, is a global technology enablement company that delivers innovative IT solutions and services to drive digital transformation. We specialize in value-added distribution, business consulting, and channel enablement - helping technology … manufacturers and their partners grow faster, operate more efficiently, and thrive in a rapidly evolving market. Position Overview The Citrix Managed Services Delivery Lead is a strategic leadership role responsible for overseeing the successful delivery of Citrix-based managed services to enterprise clients. This individual will act as … a trusted advisor to customers, drive solution innovation, and ensure service excellence aligned with Arrow Electronics' business goals and customer success strategies. What You'll Be Doing Lead the delivery and evolution of Citrix managed services by aligning technical solutions with customer business objectives and Arrow's strategic More ❯

Position: Citrix Managed Service Delivery Lead Job Description: About Arrow ECS Arrow ECS, a division of Arrow Electronics, is a global technology enablement company that delivers innovative IT solutions and services to drive digital transformation. We specialize in value-added distribution, business consulting, and channel enablement - helping technology … manufacturers and their partners grow faster, operate more efficiently, and thrive in a rapidly evolving market. Position Overview The Citrix Managed Services Delivery Lead is a strategic leadership role responsible for overseeing the successful delivery of Citrix-based managed services to enterprise clients. This individual will act as … a trusted advisor to customers, drive solution innovation, and ensure service excellence aligned with Arrow Electronics' business goals and customer success strategies. What You'll Be Doing Lead the delivery and evolution of Citrix managed services by aligning technical solutions with customer business objectives and Arrow's strategic More ❯

Position: Citrix Managed Service Delivery Lead Job Description: About Arrow ECS Arrow ECS, a division of Arrow Electronics, is a global technology enablement company that delivers innovative IT solutions and services to drive digital transformation. We specialize in value-added distribution, business consulting, and channel enablement - helping technology … manufacturers and their partners grow faster, operate more efficiently, and thrive in a rapidly evolving market. Position Overview The Citrix Managed Services Delivery Lead is a strategic leadership role responsible for overseeing the successful delivery of Citrix-based managed services to enterprise clients. This individual will act as … a trusted advisor to customers, drive solution innovation, and ensure service excellence aligned with Arrow Electronics' business goals and customer success strategies. What You'll Be Doing Lead the delivery and evolution of Citrix managed services by aligning technical solutions with customer business objectives and Arrow's strategic More ❯