1 to 25 of 88 Customer Service Jobs in Yorkshire

will support the wider business with day-to-day administrative and operational tasks, helping to ensure the smooth running of internal processes and excellent customer service delivery. The role will also involve travelling to customer sites, so applicants must be able to drive. Role Key responsibilities include … Accurate data entry and maintenance of customer and operational information within company systems Supporting the wider business with administrative tasks, documentation, and internal processes Managing and maintaining digital and paper records in line with company procedures Handling incoming calls and emails, providing professional customer support and routing enquiries ...

attempt first time fix on any reported incidents, ensuring that details of all attempted fixes and their results, are recorded in the Digital Service Desk Management System. To provide advice and support to Customers in regards to Trust systems and devices via face to face, telephone and electronic communication. … relevant support teams with the appropriate level of information to assist with onwards resolution. To log support calls and co-ordinate incidents and service requests, with colleagues and where required with third parties. To follow and promote Service Desk processes including the incident management and service request ...

Service Account Manager Salary: £27,000 per year | Location: Harrogate | Hours: Full-time, 9am - 5pm Benefits include 32 days holiday (including stats) plus your Birthday off, gym membership, company pension, employee wellbeing program and free on-site parking. Our client is a well-established business based in Harrogate. … position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work ...

title Customer Help Desk Expert Function Customer Help Desk Location Ripponden Reports to Customer Help Desk Team Leader Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools … make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to support ...

issues and provide guidance to our customers. Role Learn to support schools using their MIS systems via phone, email, and remote support tools Log customer queries and track support tickets through to resolution Assist in identifying and resolving common technical issues, with help from senior colleagues Help test, design … support tasks Commit to learning about school processes, data protection, and education standards Follow company policies, including health & safety and equality practices Training Customer Service Practitioner Level 2. Upon completion there may be an opportunity for a full-time position. Apprenticeship Standard Customer service practitioner (level ...

Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service … Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents ...

Customer Service – Tech sector - Candidates must be based in or around York Salary : £25,000 - £27,000 Location : York (Hybrid Working) Job Type : Full-time, Permanent Working hours: Monday to Friday between 8-6pm but you can pick your shifts. Plus 1 in 6 Saturdays … with a full day back in Lieu. We are currently working with a long term client who are currently looking for a Customer Service Advisor to blend technical support with exceptional customer service, helping clients maximize their use of our software. Role Profile In this role ...

enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working … . We also provide hybrid working which gives you the best of both worlds. You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for: Active listening : Effective communication Customer-centric mindset Empathy and support Resilience ...

data security, and emerging technologies. If you're someone who enjoys helping people, has a natural interest in technology, and thrives in a busy, customer-focused environment, then apply below! Why This Role? Hourly Rate- £ 13.45, PAYE, paid weekly Location: Wakefield WF1 2UF (on site full-time) Start date … partner. Where Shifts Work for You Monday- Friday, 9am-5pm/8am- 4pm Why Your Skills Matter In this role we are looking for: Customer Service & Communication- Ability to speak clearly and professionally with users, showing empathy and patience while resolving issues over the phone. Call Handling & Ticket ...

client is seeking a customer-focused Customer Success Manager to play a key role in supporting clients throughout their journey with the business. This is an excellent opportunity for someone who enjoys building strong professional relationships, helping customers get the most value from a product or service, and ensuring enquiries are managed efficiently. Key Responsibilities Support new customer onboarding and product adoption. Respond to customer queries and coordinate resolutions. Maintain accurate client records, notes and account activity. Monitor customer engagement and identify potential risks. Help prepare account reviews, usage reports and customer ...

This is a fantastic opportunity for a commercially driven sales professional who has a hunter mentality and thrives on winning new business, building strong customer relationships and delivering sustainable growth in a fast-paced, competitive market. Region - South East of York, Selby, Hull Business Development Manager responsibilities: Demonstrate … positive, customer-focused, and professional approach. Contribute to a diverse, inclusive, solutions-oriented, and customer service focussed culture. Share ideas and develop new ways of working to improve company performance and employee engagement. Demonstrate professionalism and deliver an awesome customer experience to both internal and external ...

Title: IT Service Desk Engineer Location: Hull (with occasional travel to other regional offices) Salary: Competitive salary + comprehensive benefits package Why Apply? An excellent opportunity has arisen for an experienced IT Service Desk Engineer to join a well-established and growing professional services organisation. This permanent, full … time IT Service Desk Engineer role offers the chance to work within a supportive and forward-thinking IT team, providing vital technical support across multiple office locations. Whether you are searching for an IT Service Desk Engineer job in Lincoln, a full-time IT support role, or opportunities ...

with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements. Key Responsibilities Managing and resolving support tickets escalated from the 1st Line team Troubleshooting network issues … progressed and resolved within SLA Keeping customers updated via phone, email, and ticketing systems Configuring and supporting network equipment (routers, switches, WAPs) Supporting customer installations and project work Escalating complex issues to senior engineers where necessary Maintaining accurate records within internal systems Requirements Previous experience ...

Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer to join our growing IT team in York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What ...

Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer . This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop … doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware, software ...

looking for a customer-focused and technically skilled IT Helpdesk Support Advisor. This is an excellent opportunity for an IT support professional who enjoys solving technical issues, delivering outstanding customer service, and ensuring users remain productive with minimal disruption. As an IT Helpdesk Support, you will … Ensure compliance with IT security policies and best practices. The ideal candidate will be: Minimum of 2 years' experience in an IT Helpdesk or Service Desk role. Experience supporting Microsoft 365 cloud environments. Strong knowledge of Windows operating systems. Experience administering Microsoft Entra ID and Exchange Online. Excellent troubleshooting ...

users across the business, providing day-to-day technical support whilst developing your skills across Microsoft technologies and business systems. If you're customer-focused, enjoy solving problems and are looking for a role where you can continue learning, we'd like to hear from you. What … accounts. Assisting with hardware and software troubleshooting. Setting up new users, devices and user permissions. Escalating more complex technical issues where appropriate. Delivering excellent customer service to colleagues across the organisation. Supporting general day-to-day IT administration and projects as required. What we're looking ...

summary Digital Operations & Service Management sits within the Technology, Digital and Data Directorate of the new NHS England, which has brought together Health Education England, NHS Digital, NHS England and NHS Improvement into one single organisation. The Technology, Digital and Data Directorate vision is to deliver the best care … rapidly adopting effective technologies, building on insights from data and cutting-edge research, and by transforming the way that care is delivered. Digital Operations & Service Management operates and manages business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure the highest ...

carrying out basic hardware and operational tasks on behalf of customers. Working under supervision and reporting into the Remote Hands Manager, this role supports service delivery through predefined activities such as equipment checks, cable patching and device handling while adhering to operational processes and customer instructions. This … tasks such as power cycling, resetting equipment and visual inspections Handle media including inserting/removing tapes or removable storage Execute tasks based on customer instructions Follow documented procedures and work instructions Assist with rack audits and documentation Assist with receiving and moving equipment Assist with asset tracking ...

provider, maintaining, diagnosing, and repairing generator units ranging from 20KVA to 1250KVA. Your day-to-day will include planned maintenance, fault-finding, and compiling service records, with a focus on delivering excellent customer service and supporting your team with a collaborative and positive approach. Maintaining health … safety at all times Attending site breakdowns, maintaining a high level of customer service at all times ...

have a real passion for IT & Tech. A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would ...

have a real passion for IT & Tech. A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...