26 to 50 of 89 Customer Service Jobs in Yorkshire

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

this opportunity! Not a Graduate? No problem, we are looking for people to join our team with experience working in Sales, Retail, Hospitality, Customer Services, Events, Marketing, Recruitment or similar areas – that would love to start a career in recruitment. Working in recruitment isn’t for the faint-hearted … driven to succeed in your career. It’s a great sector to get into if you want exposure to sales, marketing, and events, customer service and so many other industries, as it’s such a multifaceted role where no day is the same! You will start to build ...

only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. Working from home - you will travel to customer sites across the Leeds and surrounding areas Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues … problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required To deal with general support To be involved with pre-sales technicalities ...

someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster . Youll … could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships ...

someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster. Youll ...

implement practical AI solutions using LLMs such as OpenAI, Claude/Anthropic and other emerging technologies. - Identify opportunities to automate manual processes across sales, customer service, operations, finance and reporting. - Build connected workflows between SaaS platforms using APIs and automation tooling. - Improve business intelligence, reporting and data accessibility … leadership level. - A builder mentality - someone who enjoys experimenting, shipping solutions and delivering outcomes. - Exposure to platforms such as Magento, Shopify, GA4, CRM, ERP, customer service platforms or marketplace technology would be advantageous. Why join? This is a rare opportunity to join an organisation where ...

cloud, connectivity and cyber security services to businesses across the UK. They support thousands of customers nationwide and are recognised for their excellent customer service, collaborative culture and commitment to employee development. The Opportunity The Internal Account Manager will work closely alongside an External Account Manager to support … customer relationships, drive revenue growth and ensure an exceptional client experience. This role acts as the primary internal contact for customers, managing quotations, order processing, account administration and day-to-day customer enquiries. You'll work across multiple internal departments to ensure customer requirements are delivered efficiently ...

trading optimisation and operational efficiency, you will play a central role in defining how we use AI and intelligent automation to enhance the customer experience at scale. As we continue to expand internationally, this role will be fundamental in ensuring we deliver a seamless, commercially effective experience for millions … strategy and roadmap to support scalable international growth across the UK and European markets. Define and lead Gear4music’s AI strategy across ecommerce and customer-facing digital experiences. Define and deliver holistic design & UX modernisation across our website estate. Identify and implement scalable AI and automation opportunities that improve ...

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring … point of escalation with 3rd party resolver groups for problems that you can't resolve. Job responsibilities: Provide support that consistently meets or exceeds Customer expectations; Identify, analyse, and repair product failures. Order and replace parts as needed; Support and maintain user account information including rights, security and systems ...

growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. … cloud or project-based roles. Key Responsibilities Provide 2nd line technical support to users across multiple UK locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. ...

ensure smooth operations across multiple sales channels, manage a network of freelance creatives, and play a key role in maintaining account health, customer satisfaction and operational excellence. This is a hands-on role ideal for someone who enjoys problem solving, thrives in a fast-paced e-commerce environment … banners and promotional content. Manage product bundles and order-related issues. Oversee Amazon Multi-Channel Fulfilment (MCF) integrations and investigate failed or delayed orders. Customer Service Respond to customer enquiries across all channels within agreed service levels. Ensure GDPR compliance at all times. Freelancer & Project Management ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

About the role As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS.Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. … Team to collaborate to solve problems/incidents and prevent recurrence Were looking for someone who has At least 12 months experience in a Service Desk or end-user support role Active Directory experience, basic user setup and administration Knowledge of operating systems, Google Workspace/Chrome OS, Windows ...

commercially driven Business Development Manager with a proven track record of winning new business within Ocean Freight. You'll be responsible for developing strategic customer relationships, securing profitable new accounts and growing the company's presence across Ocean Import and Export services. Working closely with the wider Logistics distribution … supply chain function, you'll have the autonomy to develop your territory while ensuring customers receive an exceptional level of service from initial engagement through to implementation. Key Responsibilities Identifying and securing new Ocean Freight business opportunities across the UK Developing long-term relationships with importers, exporters ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … SharePoint, Outlook, OneDrive) Familiarity with PowerApps and Power BI Understanding of business processes in finance, operations, or supply chain Strong problem-solving ability and customer service mindset Clear and confident communication skills Desirable Skills Knowledge of Dynamics 365 Field Service or CE modules Experience with Power Automate ...

tasks * Ensure all system monitoring alerts are processed in a timely manner * Ensure all Incidents and changes are dealt with appropriately * Provide a professional service at all times * Ensure that all customer problems are resolved to a satisfactory conclusion * Ensure all Incident … work under pressure whilst demonstrating a positive approach to work * Excellent communication skills (verbal, written and listening) including an excellent telephone manner and strong customer service skills * Logical approach to troubleshooting, diagnosing and resolving problems * Experience of incident management on an ITSM system * Understanding of the creation ...

love to hear from you. Key Responsibilities As a Project Officer, you will: Prepare, review, and maintain project and testing documentation. Verify and validate customer data before it is entered into software systems. Conduct system testing, document outcomes, and report findings. Liaise with project teams and developers to identify … track, and resolve issues. Configure software systems to meet customer-specific requirements. Perform quality checks on customer data to ensure accuracy and compliance. Attend project meetings, providing updates and contributing to discussions. Produce accurate meeting minutes and track agreed actions. Prepare agendas and supporting documentation for project meetings. ...

search for an experienced Fire & Security Engineer to join their growing engineering team in the Middlesborough area This role will focus on the service, maintenance, and repair of fire and security systems across a portfolio of commercial and retail environments. The successful candidate will join a well-established mobile … opportunities for progression. Key Responsibilities for the Fire & Security Engineer Carry out planned preventative maintenance and reactive repairs on fire and security systems Service and maintain CCTV, fire alarm, and associated electronic security systems Respond to service and breakdown callouts within agreed response times Ensure all work ...

issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support … Salary up to £30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Developer Services Trainer to join the Developer Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire ...

Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues. Efficiently address incoming incidents and requests in the Jira Service Management system . Own your ticket queue with proactive follow-ups and process enhancements. T roubleshoot technical issues , offer user training, and escalate complex … cases. Develop guides and documentation for teams and users. Deliver exceptional customer service, communicating effectively in English. You have : Solid understanding of IT's role in a corporate landscape. Proficiencyin critical IT systems Microsoftplatforms :Active Directory, Office 365,Windowsoperating system Printing solutions, Networks , VPN Desktops, Laptops, Communication Devices ...

deliver outstanding first-class support Being the go-to escalation point for complex technical issues Setting the standard for response times, ticket quality, and customer satisfaction Coaching and developing your team through regular 1-to-1s and performance reviews Keeping a close eye on SLAs and KPIs - and knowing … stays calm under pressure and leads by example Strong communication skills - with both your team and end users A genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft ...

ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support … Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive ...