201 to 225 of 273 2nd Line Support Jobs

Role : 2nd Line Storage Support Engineer Location : Basingstoke We are looking for a 2nd Line System Administrator to join our team 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers More ❯

recruiter to learn more. Base pay range Direct message the job poster from 1Tech Staffing Limited Recruitment Consultant - UK & US Azure Infrastructure Talent Solutions 2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central … London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills. Our … or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and More ❯

About the role The 2nd Line Support Technical Specialist is responsible for managing and resolving complex Level 2 technical and operational issues for our customers within agreed service level agreements (SLAs). Primary Responsibilities Work with customers to understand, diagnose, and address cases, including complex … customer support, bugs, and defects. Manage and support complex incidents through problem record management. Provide expertise in API, Payment, and platform outage management. Promptly and efficiently address Level 2 customer inquiries escalated by Level 1. Take ownership of and resolve Level 2 technical and operational issues … within agreed SLAs. Escalate to 3rd line support (Product Operations) when resolution is impeded by complexity or time constraints. Assess cases/incidents triaged by Level 1 for quality and provide guidance on resolution at Level 1 if applicable. Record, monitor, and prioritize incidents and service More ❯

IT Support | 2nd Line | Service Desk | Technical Support My growing client based in Hemel Hempstead are looking to recruit a technical Support candidate for their internal team. You will provide support to users remotely and ideally have an understanding … of networks, software and systems. Responsibilities Provide technical support to clients via phone and email. Troubleshoot and resolve technical issues, including hardware, software, and network problems. Log and manage support requests using our ticketing system. Escalate complex issues when necessary. Actively manage ticket system queues to … customer service and always maintain a professional demeanour. Essential Skills Understanding of computer systems, networks, and software. Experience of working in an IT Support role. Excellent communication and interpersonal abilities both written and verbal. Strong problem-solving skills. Attention to detail. Experience working with customers. Customer-focused with More ❯

Wanstor Bridgwater, England, United Kingdom Join or sign in to find your next job Join to apply for the 2nd line IT Support Engineer role at Wanstor Wanstor Bridgwater, England, United Kingdom Get AI-powered advice on this job and more exclusive features. We’ve … voice is heard, and your development is a priority, you’ll feel right at home here. About the Role We are seeking an experienced 2nd line Support Engineer to join our team and provide first-class support to our customers. You will have … ownership of all requests, managing the process through to completion while maintaining a high level of customer service. Key Responsibilities Providing escalated technical support and client liaison for complex faults and services Handling incidents, service requests, and changes Managing services in accordance with security standards Coordinating work with More ❯

Business Central Support Consultant 2nd line My client is a leading Microsoft partner looking for a driven and passionate individual to join there team as Business Central Support Consultant. This is a full time, permanent role - offering full home working flexibility, with expectation … for occasional on-site travel; project phase dependant. The role will involve: Providing 2nd Line Business Central ticketing support to a variety of clients across industry Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related issues Work with there project teams … on new upcoming implementations and upgrades Provide support on post-go-live client systems Skill set required: Strong technical understanding of Dynamics 365 Business Central/Dynamics NAV Previous experience providing D365 BC/NAV support at either partner or end user Motived and strong desire More ❯

Business Central Support Consultant 2nd line My client is a leading Microsoft partner looking for a driven and passionate individual to join there team as Business Central Support Consultant. This is a full time, permanent role - offering full home working flexibility, with expectation … for occasional on-site travel; project phase dependant. The role will involve: Providing 2nd Line Business Central ticketing support to a variety of clients across industry Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related issues Work with there project teams … on new upcoming implementations and upgrades Provide support on post-go-live client systems Skill set required: Strong technical understanding of Dynamics 365 Business Central/Dynamics NAV Previous experience providing D365 BC/NAV support at either partner or end user Motived and strong desire More ❯

2nd Line IT Support (MSP/Luxury Brands) Loughton - Hybrid £38,000 - £42,000 + Overtime + Company Bonus (1 Months' pay)+ Progression + Company Benefits Are you a 2nd Line IT Support Engineer from an MSP background looking … to join a fast-growing, award-winning support company that works with luxury brands? Do you want to join a tight-knit company which offers comprehensive software training above the fundamentals, a good team culture and has tangible goals and incentives? On offer is the chance to join … companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. Its in the Fintech domain … highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/… wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell More ❯

Role: 2nd Line IT Support Engineer Location: Gloucester Salary: £40,000 Are you ready to take your technical expertise to the next level? Our client, a leading managed service provider, is seeking an astute personable and proactive 2nd Line IT Support … but also the flexibility of hybrid working-a balance between office collaboration and remote efficiency. Key Responsibilities: Diagnose and resolve complex second line issues effectively (Microsoft, systems, infrastructure & security) Provide exceptional support across various platforms. Collaborate with team members on escalation matters when necessary. Essential Criteria … innovative environment where each day presents new challenges that fuel personal development while contributing significantly toward enhancing customer satisfaction levels through stellar tech support services rendered consistently over time! If you have what it takes then don't hesitate; apply today with an up-to-date CV! In More ❯

the job poster from Spectrum IT Recruitment Account Manager @ Spectrum IT | Recruitment, Customer Service Southampton HQ We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a … England, United Kingdom 1 month ago Petersfield, England, United Kingdom 6 days ago Ringwood, England, United Kingdom 2 weeks ago Support Analyst - 2nd and Some 3rd Line, Office 365, AD, Azure, etc Hampshire, England, United Kingdom 1 month ago Farnborough, England, United Kingdom 2 weeks … ago High Level Clearance 2nd Line Support Engineer Farnborough, England, United Kingdom 1 week ago Waterlooville, England, United Kingdom 7 months ago Bordon, England, United Kingdom 1 week ago Little London, England, United Kingdom 1 week ago Farnborough, England, United Kingdom 1 week ago Yateley More ❯

EligibleJoin a leading IT services company as they expand the team following a major contract win! We're looking for driven and proactive Second Line Support Analysts to join 24/7 Technical Operations Command Centres in Nottingham or Hatfield. What you will be doing: Provide … 2nd line support across a range of IT infrastructure technologiesManage batch processing and event/alert monitoringHandle incident resolution to meet or exceed SLA targetsSupport patching, change requests, and technical escalationsMaintain accurate records via incident and … call management toolsCollaborate with team members to continuously improve service delivery Your background: Eligible for or currently hold SC clearanceExperience or exposure to second-line infrastructure supportWorking knowledge of SQL, Wintel, Messaging, Patching, and iSeries OperationsWillingness to work a 24/7 rotating shift patternStrong communication and customer More ❯

2nd Line Support Engineer London, 4/5 days onsite £30,000 - £40,000 MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems. Offering technical maintenance and support for all … to facilitate ticket resolution and project completion. Performing regular maintenance and patching of infrastructure, endpoints, and servers. Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. Onsite technical support that will require More ❯

IT Support Technician (1st/2nd Line) - London I am looking for an IT support professional with exceptional customer service skills to join a London based client. This is a global company and the role is supporting around 400 users across different time … a week in the office near Blackfriars and is typically 9am - 5.30pm. This is a new role as they look to bring their support function in-house. Key Responsibilities Deliver first-line technical support via phone, email, and remote tools. Assist users with software … Manage and resolve tickets using systems like Zoho, Zendesk, or Jira. Administer user accounts and permissions through Active Directory. Escalate complex issues to second-line support when needed. Required Skills and Experience Previous experience in IT support or a helpdesk role. Familiarity with Active More ❯

Job Title: Second Line Support Analyst Location: Woking (Hybrid, 3 days onsite) Salary: Up to £35,000 Pyramid are looking for a 2nd Line Support Analyst for one of our fintech clients in Woking . This is a fantastic opportunity to … join a dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause … analysis using SQL, application logs, and API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to More ❯

IT Support Technician (1st/2nd Line) (Remote - UK Based) Full-time | Must be available during Australia hours (night shifts) Are you an IT support professional looking for a fully remote role with a global schedule? A global client of mine is seeking … an IT Support Technician to join their team and provide top-tier technical support while working UK-based remotely on Australian hours. This is a new role as they look to bring their support function in-house. Key Responsibilities Deliver first-line … Manage and resolve tickets using systems like Zoho, Zendesk, or Jira. Administer user accounts and permissions through Active Directory. Escalate complex issues to second-line support when needed. Required Skills and Experience Previous experience in IT support or a helpdesk role. Familiarity with Active More ❯

Social network you want to login/join with: We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their … a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Experience in a 2nd line support capacity – telephone, email etc. Active Directory Exchange Networking – DNS, Firewalls, Routers Desired Skills: Certifications – MCITP, CompTIA, Network+ Experience More ❯

2nd Line Support Technician Location: Chester Salary: £34,000 - £36,000 Responsibilities: Diagnose and resolve complex hardware and software issues for internal staff. Provide in-depth technical support for users via phone, email, and remote desktop sessions. Monitor and maintain system health. Log … track, and manage incidents and service requests using the ticketing system. Install and configure software ensuring compatibility with existing systems. Provide support for hardware, including repairs, replacements, or upgrades. Assist with user account creation, password resets, and permissions. Experience Required: Windows 10/11 Active Directory O365 TCP More ❯

1st/2nd Line Support Analyst - macOS Inside IR35: 6 months contract London/Kings Cross – 5 days onsite Overview: We’re partnering with a global brand seeking an IT Support Specialist for their London office. In this customer-facing role, you’ll … provide hands-on and remote support primarily on macOS , with some Windows, ensuring smooth IT operations for a diverse team. You’ll also act as a key link between local staff and global IT, requiring strong technical skills, clear communication, and a proactive mindset. Role and Responsibilities: Provide … on-site IT support for the London office, resolving technical issues efficiently Troubleshoot hardware, software, and network problems across various platforms Manage support requests via chat, video, phone, email, and ITSM tools Maintain laptops (macOS/Windows), printers, mobile devices, and AV systems Escalate complex network More ❯

1st/2nd Line Support Analyst - macOS Inside IR35: 6 months contract London/Kings Cross – 5 days onsite Overview: We’re partnering with a global brand seeking an IT Support Specialist for their London office. In this customer-facing role, you’ll … provide hands-on and remote support primarily on macOS , with some Windows, ensuring smooth IT operations for a diverse team. You’ll also act as a key link between local staff and global IT, requiring strong technical skills, clear communication, and a proactive mindset. Role and Responsibilities: Provide … on-site IT support for the London office, resolving technical issues efficiently Troubleshoot hardware, software, and network problems across various platforms Manage support requests via chat, video, phone, email, and ITSM tools Maintain laptops (macOS/Windows), printers, mobile devices, and AV systems Escalate complex network More ❯

IT Support Engineer – Desktop & Infrastructure (5+ yrs exp.) Location: Aberdeen (Hybrid) Setup: Daily rate contract inside … IR35 through umbrella Duration: Initial contract until 31st December 2025 We’re seeking an experienced IT Support Engineer to provide 1st and 2nd line support across desktops, laptops, AV/meeting room tech, printers, and business-critical applications. This is a hands-on … but a broad understanding of LAN/WAN , server infrastructure , and network troubleshooting is essential for resolving complex issues and coordinating with 3rd line and global IT teams . You will liaise with business users to interpret needs, offer training, and promote effective use of approved IT technologies More ❯

Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯